It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. At NAVEX, we’re making the world a better place. A safer place. A more ethical place. A place where anyone, anywhere can have a voice. That’s a serious impact. As a Talent Attraction Specialist, you will have a direct hand in shaping our global success and the experience people have at NAVEX by matching the right people with the right roles. Committed to providing an engaging and responsive process for people exploring opportunities with NAVEX, you will be part of a team strengthening our employment brand and culture. We’re not talking about the type of brand that simply mirrors what other organizations are doing - we’re talking about leading the way – on every level! What you’ll get: Career growth. With market-leading training and an unwavering commitment to owning your career plan, you can grow your career to new heights. Real rewards. We offer competitive and transparent pay practices, top-of-the-range wellbeing programs, and brilliant opt-in benefits. Because we believe companies should offer more than just a salary. Meaningful purpose. Our products and solutions have real-life impact on people and organizations across the globe. Our innovations make a difference. Life flexibility. We want you to bring your best self to work every day. We understand that you can only do that with quality time to care for yourself, your loved ones and your community. An inspiring culture. Find yourself surrounded by leaders that care, invested teammates, and like-minded groups where you’ll feel at home. Industry leadership. Play your part in a fast-growing organization known for excellence, profitability, and stability. What you’ll do: Manage candidates through the full recruiting cycle – from sourcing to the offer Support and evolve a high touch and best in class candidate experience Establish yourself as an expert recruiting consultant through effective influencing and decision-making Update and maintain our applicant tracking system with real time information Develop a talent pipeline in partnership with the broader Talent Attraction Team through a variety of programs Build and maintain a robust talent pipeline filled with amazing people eager to join our NAVEX team Support initiatives that enable NAVEX to be recognized as a “Best Place to Work” What you’ll need: 2+ years of experience in full cycle recruiting and candidate experience Experience with ATS, Workday preferred Be able to proactively source and attract talented professionals through your strong networking and market intelligence skills Be able to establish rapport and trust with candidates when conducting and coordinating interviews Experience managing multiple priorities with competing deadlines with a high level of accuracy and attention to detail Ability to drive results through your job competencies of decision making, resilience, and stewardship Ability to drive results through NAVEX core competencies of accountability, customer focus, drives results, and instills trust Our side of the deal: We believe everyone deserves to see their path forward, and the steps in place to achieve their career and financial goals. Every team member is required to have a career plan in place to be reviewed with their manager after six months in our team. The starting pay rate for this role is 900,000 INR with 5% MBO. Pay progression based on your performance. We’re committed to helping you thrive in all aspects of your life. Our pay programs are just one element of this. Check out NAVEX’s career page to find out more information. We’re an equal opportunity employer, including all disability and veteran status. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Show more Show less

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. At NAVEX, we’re making the world a better place. A safer place. A more ethical place. A place where anyone, anywhere can have a voice. That’s a serious impact. As a member of our Product Management Team, you will drive product innovation and delivery of our SaaS offerings in Governance, Risk and Compliance, as you guide our development teams to delight internal and external customers. We are an Agile development organization. As our Product Owner, you will be responsible for planning and guiding delivery for 1-2 Sprint Teams. You will take primary direction from your Product Manager and work closely with your Engineering partners to align roadmaps, prioritize product requirements, and keep the teams focused on delivering what matters most. What you’ll get: Career growth. With market-leading training and an unwavering commitment to owning your career plan, you can grow your career to new heights. Real rewards. We offer competitive and transparent pay practices, top-of-the-range wellbeing programs, and brilliant opt-in benefits. Because we believe companies should offer more than just a salary. Meaningful purpose. Our products and solutions have real-life impact on people and organizations across the globe. Our innovations make a difference. Life flexibility. We want you to bring your best self to work every day. We understand that you can only do that with quality time to care for yourself, your loved ones and your community. An inspiring culture. Find yourself surrounded by leaders that care, invested teammates, and like-minded groups where you’ll feel at home. Industry leadership. Play your part in a fast-growing organization known for excellence, profitability, and stability. What you’ll do: Generate Use-Cases and prioritize Requirements from all functional stakeholders to develop ‘Whole Products’ which address these multidimensional needs Own the corresponding Agile artifacts & ceremonies for up to two sprint teams: Epics & User Stories Product & Sprint Backlogs. Facilitate sprint & release planning activities, contribute to daily Standups, Showcases and Retrospectives Maintain a deep knowledge of product features and interactions with other products and platform, guiding prioritization with development teams Ensure full backlog ahead of each train stop with clearly defined requirements and meeting definition of ready, providing timely status reports to Product Manager What you’ll need: 3+ years direct experience in a Product or Development role for a Software or SaaS solution Direct experience in Agile software development, continuous delivery environment Ability to learn and assimilate information quickly within your product as you develop, communicate and execute on the product roadmap vision CSPO Certification is a strong plus Experience leading remote or geographically dispersed teams High tolerance for ambiguity, an openness to change and a willingness to take informed risks Ability to promote a culture of continuous improvement while working cross-functionally to solve business problems and meet business goals Ability to drive results through job competencies of attention to detail, collaboration and product development and delivery Ability to drive results through NAVEX core competencies of accountability, customer focus, drives results and instills trust Our side of the deal: We believe everyone deserves to see their path forward, and the steps in place to achieve their career and financial goals. Every team member is required to have a career plan in place, to be reviewed with their manager after six months in our team. The starting pay for this role is 1,675,000 INR per annum. Pay progression based on your performance. We’re committed to helping you thrive in all aspects of your life. Our pay programs are just one element of this. Check out NAVEX’s career page to find out more information. We’re an equal opportunity employer, including all disability and veteran status. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! POSTED Today REFERENCE ID R5863 EMPLOYMENT TYPE Full time TEAM Product Planning & Management LOCATIONS Bangalore

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. At NAVEX, we’re making the world a better place. A safer place. A more ethical place. A place where anyone, anywhere can have a voice. That’s a serious impact. Our goal is to delight our customers by providing high quality, highly valued risk and compliance management products and services within our fully integrated platform. We create better workplaces by combining innovative people and industry-leading technology that allows companies to build and promote ethical cultures. As a Customer Support Specialist, you will be primarily responsible for front line technical support of our product solutions. In addition to managing product support tickets, phone calls, and emails, you will also assist internal employees with onboarding, support and process development. Come join our outstanding team of fun, close-knit professionals who will help with your success and long-term career growth! What You’ll Get Career growth. With market-leading training and an unwavering commitment to owning your career plan, you can grow your career to new heights. Real rewards. We offer competitive and transparent pay practices, top-of-the-range wellbeing programs, and brilliant opt-in benefits. Because we believe companies should offer more than just a salary. Meaningful purpose. Our products and solutions have real-life impact on people and organizations across the globe. Our innovations make a difference. Life flexibility. We want you to bring your best self to work every day. We understand that you can only do that with quality time to care for yourself, your loved ones and your community. An inspiring culture. Find yourself surrounded by leaders that care, invested teammates, and like-minded groups where you’ll feel at home. Industry leadership. Play your part in a fast-growing organization known for excellence, profitability, and stability. What You’ll Do Manage customer support tickets, calls and emails within service level agreement requirements, including confidential information Manage technical escalations with consistency and care, implementing new tactics to de-escalate issues Identify, evaluate and resolve customer computer, system, server and user related issues Document issues and resolution progress Educate/train internal team members on processes, products and technical escalations Educate/train customers on solutions current status, delivery alternatives and announced updates Enhance program and product awareness with focused messaging Identify and propose potential system and customer relationship enhancements, including upsell opportunities Interpret and communicate specialized technical material into information usable by customers Work with cross-functional teams to ensure customer objectives are met, including offering recommendations as a stakeholder participant on new feature design What You’ll Need 2+ years of experience in customer service and software support Proficiency in Windows and Microsoft Office, and a general understanding of website functionality and related technologies Proficiency in updating and managing CRM; Salesforce preferred Training experience with the ability to adapt facilitation style to engage your audience Ability to learn and assimilate new information quickly Ability to evaluate and define customer and system needs Ability to work within a team environment to achieve results Attention to detail with excellent planning, follow through, reliability, organizational skills, and ability to define and deliver on priorities Ability to drive results through your job competencies of effective communication, product and industry knowledge (service), and service-oriented problem solving Ability to drive results through NAVEX core competencies of accountability, customer focus, drives results and instils trust Our Side Of The Deal We believe everyone deserves to see their path forward, and the steps in place to achieve their career and financial goals. Every team member is required to have a career plan in place, to be reviewed with their manager after six months in our team. The starting pay rate for this role is 885,000 INR per annum. Shifts ending between 12:00 AM IST and 07:00 AM IST are eligible for a night shift differential of 500 INR/day. Pay progression based on your performance. We’re committed to helping you thrive in all aspects of your life. Our pay programs are just one element of this. Check out NAVEX’s career page to find out more information. We’re an equal opportunity employer, including all disability and veteran status. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Show more Show less

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. At NAVEX, we’re making the world a better place. A safer place. A more ethical place. A place where anyone, anywhere can have a voice. That’s a serious impact. We are the worldwide leader in integrated risk and compliance management software and services. As a Manager of Customer Support, you will be responsible for the oversight of Customer Support Specialists dedicated to providing high quality engagement activities and best-in-class support for our customers post-product implementation. This position reports directly to the Associate Director, Customer Support. In this role, you will coach, motivate, and manage team members to achieve operational excellence while leveraging NAVEX’s award winning methodologies and processes. You will be responsible for the professional development and growth of team resources and for the delivery of best-in-class Customer Support that drives customer satisfaction and retention while promoting expansion in our customer base and in our annual recurring revenue. This role requires an in depth understanding of NAVEX products and services. Additionally, you will interact directly with customers on management escalations to mitigate issues and drive resolution; and you will collaborate with cross-functional teams to ensure customer lifecycle management. Come join our outstanding team of high energy, fun and customer centric professionals! What You’ll Get Career growth. With market-leading training and an unwavering commitment to owning your career plan, you can grow your career to new heights. Real rewards. We offer competitive and transparent pay practices, top-of-the-range wellbeing programs, and brilliant opt-in benefits. Because we believe companies should offer more than just a salary. Meaningful purpose. Our products and solutions have real-life impact on people and organizations across the globe. Our innovations make a difference. Life flexibility. We want you to bring your best self to work every day. We understand that you can only do that with quality time to care for yourself, your loved ones and your community. An inspiring culture. Find yourself surrounded by leaders that care, invested teammates, and like-minded groups where you’ll feel at home. Industry leadership. Play your part in a fast-growing organization known for excellence, profitability, and stability. What You’ll Do Coach and develop a team of Customer Support Technicians to achieve key performance metrics Monitor metrics specific to team and team member performance Focus on 100% customer satisfaction and retention Ensure teams adhere to established processes to deliver a superior customer experience Serve as a point of escalation for customer issues Ensure teams deliver on key metrics Identify and implement enhancements to existing internal processes and procedures Coach and inspire staff with the goal of ongoing, individual improvement and retention What You’ll Need 3+ years of related customer-facing professional experience 2+ years of related successful leadership experience Ability to effectively manage multiple team members, prioritizing responsibilities, delegating tasks, managing escalations, team coaching and career development and tracking established KPIs to ensure customers are supported The ability to learn and assimilate new information quickly Ability to work within a close-knit team environment, fostering valued internal and external customer relationships to achieve results The ability to execute against defined strategic initiatives with minimal management supervision High level of attention to detail, excellent follow through and reliability Ability to drive results through your job competencies of influence, strategic execution and talent development Ability to drive results through NAVEX core competencies of accountability, customer focus, drives results, and instills trust Our Side Of The Deal We believe everyone deserves to see their path forward, and the steps in place to achieve their career and financial goals. Every team member is required to have a career plan in place, to be reviewed with their manager after six months in our team. The starting pay rate for this role is 2,330,000 INR per annum with 5% MBO. Shifts ending between 12:00 AM IST and 07:00 AM IST are eligible for a night shift differential of 500 INR/day. Pay progression based on your performance. We’re committed to helping you thrive in all aspects of your life. Our pay programs are just one element of this. Check out NAVEX’s career page to find out more information. We’re an equal opportunity employer, including all disability and veteran status. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Show more Show less

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. At NAVEX, we’re making the world a better place. A safer place. A more ethical place. A place where anyone, anywhere can have a voice. That’s a serious impact. Are you someone who is organized, detail oriented, and loves analytical review? Are you interested in starting a career in Quality Assurance? If so, the QA Specialist role may be a great fit for you! NAVEX is looking for a new QA Specialist who will assist with day-to-day QA review of custom web pages and other tailored web-based services to NAVEX customers. In addition, you will analyze, validate, prepare, and audit data introduced into customer databases, and facilitate processes that contribute to data quality, including researching functionality of our current and future products and assisting in creation of strategies and tools for validation of data quality and integrity within those products. You will be joining a fun, close-knit team who are respectful of everyone and committed to your continued growth and success! What You’ll Get Career growth. With market-leading training and an unwavering commitment to owning your career plan, you can grow your career to new heights. Real rewards. We offer competitive and transparent pay practices, top-of-the-range wellbeing programs, and brilliant opt-in benefits. Because we believe companies should offer more than just a salary. Meaningful purpose. Our products and solutions have real-life impact on people and organizations across the globe. Our innovations make a difference. Life flexibility. We want you to bring your best self to work every day. We understand that you can only do that with quality time to care for yourself, your loved ones and your community. An inspiring culture. Find yourself surrounded by leaders that care, invested teammates, and like-minded groups where you’ll feel at home. Industry leadership. Play your part in a fast-growing organization known for excellence, profitability, and stability. What You’ll Do Collaborate in office at minimum two days a week with team Perform quality assurance checks on web intake sites, web forms, training courses and back-end system configurations Confirm quality, and accuracy of display, of data in multiple languages Audit, document, and validate completeness and correctness of existing customer data Evaluate project requests based on system requirements Manage multiple work tasks, prioritizing responsibilities, and executing against deliverables Provide technical support for Services teams Maintain individual Key Performance targets Follow instructions and establish guidelines as assigned by your manager What You’ll Need 2+ years of related experience A high level of attention to detail, excellent follow through, and consistently reliable and accountable Experience managing the integrity and quality of a variety of types of data Familiarity with popular web browsers and accessibility principles Understanding of database structures and functionality as they affect interface design The ability to interpret instructions from diverse sources The ability to manage multiple tasks simultaneously and work within fixed deadlines The ability to learn and assimilate new information quickly Proficiency in Microsoft Office Ability to drive results through your job competencies of product and industry knowledge (service), collaboration, and user acceptance testing Ability to drive results through NAVEX core competencies of accountability, customer focus, drives results and instils trust Our Side Of The Deal We believe everyone deserves to see their path forward, and the steps in place to achieve their career and financial goals. Every team member is required to have a career plan in place, to be reviewed with their manager after six months in our team. The starting pay rate for this role is 940,000 INR per annum. Shifts ending between 12:00 AM IST and 07:00 AM IST are eligible for a night shift differential of 500 INR/day. Pay progression based on your performance. We’re committed to helping you thrive in all aspects of your life. Our pay programs are just one element of this. Check out NAVEX’s career page to find out more information. We’re an equal opportunity employer, including all disability and veteran status. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Show more Show less

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. At NAVEX, we’re making the world a better place. A safer place. A more ethical place. A place where anyone, anywhere can have a voice. That’s a serious impact. As a Talent Attraction Specialist, you will have a direct hand in shaping our global success and the experience people have at NAVEX by matching the right people with the right roles. Committed to providing an engaging and responsive process for people exploring opportunities with NAVEX, you will be part of a team strengthening our employment brand and culture. We’re not talking about the type of brand that simply mirrors what other organizations are doing - we’re talking about leading the way – on every level! What You’ll Get Career growth. With market-leading training and an unwavering commitment to owning your career plan, you can grow your career to new heights. Real rewards. We offer competitive and transparent pay practices, top-of-the-range wellbeing programs, and brilliant opt-in benefits. Because we believe companies should offer more than just a salary. Meaningful purpose. Our products and solutions have real-life impact on people and organizations across the globe. Our innovations make a difference. Life flexibility. We want you to bring your best self to work every day. We understand that you can only do that with quality time to care for yourself, your loved ones and your community. An inspiring culture. Find yourself surrounded by leaders that care, invested teammates, and like-minded groups where you’ll feel at home. Industry leadership. Play your part in a fast-growing organization known for excellence, profitability, and stability. What You’ll Do Manage candidates through the full recruiting cycle – from sourcing to the offer Support and evolve a high touch and best in class candidate experience Establish yourself as an expert recruiting consultant through effective influencing and decision-making Update and maintain our applicant tracking system with real time information Develop a talent pipeline in partnership with the broader Talent Attraction Team through a variety of programs Build and maintain a robust talent pipeline filled with amazing people eager to join our NAVEX team Support initiatives that enable NAVEX to be recognized as a “Best Place to Work” What You’ll Need 2+ years of experience in full cycle recruiting and candidate experience Experience with ATS, Workday preferred Be able to proactively source and attract talented professionals through your strong networking and market intelligence skills Be able to establish rapport and trust with candidates when conducting and coordinating interviews Experience managing multiple priorities with competing deadlines with a high level of accuracy and attention to detail Ability to drive results through your job competencies of decision making, resilience, and stewardship Ability to drive results through NAVEX core competencies of accountability, customer focus, drives results, and instills trust Our Side Of The Deal We believe everyone deserves to see their path forward, and the steps in place to achieve their career and financial goals. Every team member is required to have a career plan in place to be reviewed with their manager after six months in our team. The starting pay rate for this role is 900,000 INR with 5% MBO. Pay progression based on your performance. We’re committed to helping you thrive in all aspects of your life. Our pay programs are just one element of this. Check out NAVEX’s career page to find out more information. We’re an equal opportunity employer, including all disability and veteran status. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Show more Show less

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. At NAVEX, we’re making the world a better place. A safer place. A more ethical place. A place where anyone, anywhere can have a voice. That’s a serious impact. Are you someone who is organized, detail oriented, and an excellent communicator? Are you interested in starting a career in Project Management? If so, the Senior Implementation Specialist role may be a great fit for you! NAVEX is looking for a new Senior Implementation Specialist who will thrill, delight, and guide our customers through the implementation of our integrated risk and compliance management software and solutions. By leveraging the implementation team’s collective experience and learning our highly effective project management methodology, you will own a book of implementation projects with a focus on successful and on-time project completion. In addition, you will manage project timelines, help customers plan and track project deliverables, configure customer software solutions, and deliver online customer meetings and trainings. You will be joining a fun, close-knit team who are respectful of everyone and committed to your continued growth and success! What You’ll Get Career growth. With market-leading training and an unwavering commitment to owning your career plan, you can grow your career to new heights. Real rewards. We offer competitive and transparent pay practices, top-of-the-range wellbeing programs, and brilliant opt-in benefits. Because we believe companies should offer more than just a salary. Meaningful purpose. Our products and solutions have real-life impact on people and organizations across the globe. Our innovations make a difference. Life flexibility. We want you to bring your best self to work every day. We understand that you can only do that with quality time to care for yourself, your loved ones and your community. An inspiring culture. Find yourself surrounded by leaders that care, invested teammates, and like-minded groups where you’ll feel at home. Industry leadership. Play your part in a fast-growing organization known for excellence, profitability, and stability. What You’ll Do Provide world-class customer service to all NAVEX customers Set expectations, establish project timelines, and motivate our customers to deliver within scope and on-time Coordinate internal and external resources via verbal and written communication for the flawless execution of customer projects Manage multiple implementation projects, prioritizing project responsibilities, executing project deliverables and tracking projects to successful completion Maintain accurate customer and project records Configure customer software using proprietary tools Provide project status updates and reliable project completion forecasting to your team manager at regularly scheduled meetings and as requested Maintain individual Key Performance targets Work on other exciting internal initiatives, as specified by your team manager Be present in the NAVEX office at least 2 days per week Be available to NAVEX customers during assigned shift (day, swing, or overnight) What You’ll Need 3+ years of experience in a customer service, project management, and/or implementation role A high level of attention to detail, excellent follow through, consistently reliable and accountable The ability to work independently as a self-starter and within a team environment The ability to learn and assimilate new information quickly Flexibility to adjust to a dynamic work environment and contribute to a growing team The ability to manage multiple projects simultaneously and work within fixed deadlines The ability to foster customer relationships Working knowledge of Microsoft Office Ability to drive results through your job competencies of effective communication, project management and product and industry knowledge (service) Ability to drive results through NAVEX core competencies of accountability, customer focus, drives results and instils trust Our Side Of The Deal We believe everyone deserves to see their path forward, and the steps in place to achieve their career and financial goals. Every team member is required to have a career plan in place, to be reviewed with their manager after six months in our team. The starting pay rate for this role is 990,000 INR per annum. Shifts ending between 12:00 AM IST and 07:00 AM IST are eligible for a night shift differential of 500 INR/day. Pay progression based on your performance. We’re committed to helping you thrive in all aspects of your life. Our pay programs are just one element of this. Check out NAVEX’s career page to find out more information. We’re an equal opportunity employer, including all disability and veteran status. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Show more Show less

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. At NAVEX, we’re making the world a better place. A safer place. A more ethical place. A place where anyone, anywhere can have a voice. That’s a serious impact. We are looking for a new Associate Senior Telecom Engineer to join our fun, close-knit team that’s respectful of everyone and committed to your continued growth and success! You will be part of our Telecom team that is responsible for the day-to-day delivery and maintenance of NAVEX’s customer telephony solutions. Specifically, you will be responsible for the configuration and set-up of new customer telephony programs, maintaining and updating existing telephony programs, researching and analyzing program routing plans, and working directly with our vendors. The ideal candidate will have high attention to detail, good technical acumen and is a problem-solver. What You’ll Get Career growth. With market-leading training and an unwavering commitment to owning your career plan, you can grow your career to new heights. Real rewards. We offer competitive and transparent pay practises, top-of-the-range wellbeing programs, and brilliant opt-in benefits. Because we believe companies should offer more than just a salary. Meaningful purpose. Our products and solutions have real-life impact on people and organizations across the globe. Our innovations make a difference. Life flexibility. We want you to bring your best self to work every day. We understand that you can only do that with quality time to care for yourself, your loved ones and your community. An inspiring culture. Find yourself surrounded by leaders that care, invested teammates, and like-minded groups where you’ll feel at home. Industry leadership. Play your part in a fast-growing organization known for excellence, profitability, and stability. What You’ll Do Collaborate in office two days a week with team Provide testing services for international telephony architecture to validate connectivity and performance for inbound services Validate calling plans have correct terminations and have been properly set up in appropriate program setups Develop submission mechanisms to identify testing requirements to various vendors and internal resources Develop and maintain reporting structures for communicating test results to internal and external customers Submit remediation plans to necessary internal and external resources to resolve failures identified in the testing protocols Track and maintain open issues through resolution Work with other members of the Telecom group to implement continuous improvements through best practices and maintain best-of-class telephony offerings for each operational country Implement and maintain service level agreements (SLA) for testing services and ensure adherence to the published timelines Coordinate and maintain corporate testing of lines within specific countries deemed at risk for line loss due to non-usage Participate in special projects or other responsibilities as assigned What You’ll Need 2+ years of customer service experience; telephony administration experience preferred Demonstrated ability to manage non-technical investigations, identify problems, and provide timely and efficient solutions The ability to manage conflict effectively, high attention to detail, excellent follow through, reliability and prioritization skills Proficiency in Microsoft Windows and Office A demonstrated ability to manage changing priorities and execute efficiently within a dynamic and evolving organisation Skilled in working with customers to gather requirements and translate business needs into technology solutions Ability to drive results through your job competencies of product and industry knowledge (service), technical aptitude and technical problem solving Ability to drive results through NAVEX core competencies of accountability, customer focus, drives results and instils trust Our Side Of The Deal We believe everyone deserves to see their path forward, and the steps in place to achieve their career and financial goals. Every team member is required to have a career plan in place, to be reviewed with their manager after six months in our team. The starting pay rate for this role is 850,000 INR per annum. Shifts ending between 12:00 AM IST and 07:00 AM IST are eligible for a night shift differential of 500 INR/day. Pay progression based on your performance. We’re committed to helping you thrive in all aspects of your life. Our pay programs are just one element of this. Check out NAVEX’s career page to find out more information. We’re an equal opportunity employer, including all disability and veteran status. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Show more Show less

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. At NAVEX, we’re making the world a better place. A safer place. A more ethical place. A place where anyone, anywhere can have a voice. That’s a serious impact. You will join our Product Engineering team that shares a passion for writing great code, embracing new technologies and delivering powerful products within our integrated risk and compliance management platform that helps our customers protect their reputation and bottom line. As our Software Engineer, you will have ample opportunity to grow your career and tag your name to amazingly cool products, all while balancing your life priorities. What You’ll Get Career growth. With market-leading training and an unwavering commitment to owning your career plan, you can grow your career to new heights. Real rewards. We offer competitive and transparent pay practices, top-of-the-range wellbeing programs, and brilliant opt-in benefits. Because we believe companies should offer more than just a salary. Meaningful purpose. Our products and solutions have real-life impact on people and organizations across the globe. Our innovations make a difference. Life flexibility. We want you to bring your best self to work every day. We understand that you can only do that with quality time to care for yourself, your loved ones and your community. An inspiring culture. Find yourself surrounded by leaders that care, invested teammates, and like-minded groups where you’ll feel at home. Industry leadership. Play your part in a fast-growing organization known for excellence, profitability, and stability. What You’ll Do Work alongside senior software engineers to develop cool new features and enhancements that will delight our customers Participate in elaboration and design sessions to understand and refine requirements to be implemented Build unit tests and automation test suites to ensure our products create the greatest impact Collaborate with scrum team members during sprint planning and daily stand-ups and share your accomplishments during sprint reviews Provide constructive and honest feedback during sprint retrospectives with a team mindset What You’ll Need 1+ years’ software development experience in an agile environment Keen interest in working as a full stack developer, ideally in a SaaS and/or micro service-based system Knowledge of or willingness to adapt to our technology stack: C#, .NET, SQL, Angular, React, Node, AWS or AWS Services A passion for problem solving and innovation Ability to drive results through your job competencies of collaboration, software programming and development, and technical problem solving Ability to drive results through NAVEX core competencies of accountability, customer focus, drives results and instills trust Our Side Of The Deal We believe everyone deserves to see their path forward, and the steps in place to achieve their career and financial goals. Every team member is required to have a career plan in place, to be reviewed with their manager after six months in our team. The starting pay rate for this role is 565,000 INR per annum. Pay progression based on your performance. We’re committed to helping you thrive in all aspects of your life. Our pay programs are just one element of this. Check out NAVEX’s career page to find out more information. We’re an equal opportunity employer, including all disability and veteran status. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Show more Show less

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. At NAVEX, we’re making the world a better place. A safer place. A more ethical place. A place where anyone, anywhere can have a voice. That’s a serious impact. We are the worldwide leader in integrated risk and compliance management software and services. As a Manager of Customer Support, you will be responsible for the oversight of Customer Support Specialists dedicated to providing high quality engagement activities and best-in-class support for our customers post-product implementation. This position reports directly to the Associate Director, Customer Support. In this role, you will coach, motivate, and manage team members to achieve operational excellence while leveraging NAVEX’s award winning methodologies and processes. You will be responsible for the professional development and growth of team resources and for the delivery of best-in-class Customer Support that drives customer satisfaction and retention while promoting expansion in our customer base and in our annual recurring revenue. This role requires an in depth understanding of NAVEX products and services. Additionally, you will interact directly with customers on management escalations to mitigate issues and drive resolution; and you will collaborate with cross-functional teams to ensure customer lifecycle management. Come join our outstanding team of high energy, fun and customer centric professionals! What You’ll Get Career growth. With market-leading training and an unwavering commitment to owning your career plan, you can grow your career to new heights. Real rewards. We offer competitive and transparent pay practices, top-of-the-range wellbeing programs, and brilliant opt-in benefits. Because we believe companies should offer more than just a salary. Meaningful purpose. Our products and solutions have real-life impact on people and organizations across the globe. Our innovations make a difference. Life flexibility. We want you to bring your best self to work every day. We understand that you can only do that with quality time to care for yourself, your loved ones and your community. An inspiring culture. Find yourself surrounded by leaders that care, invested teammates, and like-minded groups where you’ll feel at home. Industry leadership. Play your part in a fast-growing organization known for excellence, profitability, and stability. What You’ll Do Coach and develop a team of Customer Support Technicians to achieve key performance metrics Monitor metrics specific to team and team member performance Focus on 100% customer satisfaction and retention Ensure teams adhere to established processes to deliver a superior customer experience Serve as a point of escalation for customer issues Ensure teams deliver on key metrics Identify and implement enhancements to existing internal processes and procedures Coach and inspire staff with the goal of ongoing, individual improvement and retention What You’ll Need 4+ years of related customer-facing professional experience 1+ years of related successful leadership experience Ability to effectively manage multiple team members, prioritizing responsibilities, delegating tasks, managing escalations, team coaching and career development and tracking established KPIs to ensure customers are supported The ability to learn and assimilate new information quickly Ability to work within a close-knit team environment, fostering valued internal and external customer relationships to achieve results The ability to execute against defined strategic initiatives with minimal management supervision High level of attention to detail, excellent follow through and reliability Ability to drive results through your job competencies of influence, strategic execution and talent development Ability to drive results through NAVEX core competencies of accountability, customer focus, drives results, and instills trust Our Side Of The Deal We believe everyone deserves to see their path forward, and the steps in place to achieve their career and financial goals. Every team member is required to have a career plan in place, to be reviewed with their manager after six months in our team. The starting pay rate for this role is 2,330,000 INR per annum with 5% MBO. Shifts ending between 12:00 AM IST and 07:00 AM IST are eligible for a night shift differential of 500 INR/day. Pay progression based on your performance. We’re committed to helping you thrive in all aspects of your life. Our pay programs are just one element of this. Check out NAVEX’s career page to find out more information. We’re an equal opportunity employer, including all disability and veteran status. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Show more Show less

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. At NAVEX, we’re making the world a better place. A safer place. A more ethical place. A place where anyone, anywhere can have a voice. That’s a serious impact. As the Associate Manager, Implementation Services for the India region, you will oversee a team responsible for the day-to-day delivery of NAVEX’s software applications. Specifically, you will be responsible for the successful and on-time execution of the implementation process, maintaining high satisfaction ratings from customers, contributing to the continual improvement of implementation process and procedures, and the professional growth and development of your direct reports. The ideal candidate is a leader committed to consistently achieving high performance and adhering to centralised operational standards. You will be joining a fun, close-knit team who are respectful of everyone and committed to one another’s continued growth and success! What You’ll Get Career growth. With market-leading training and an unwavering commitment to owning your career plan, you can grow your career to new heights. Real rewards. We offer competitive and transparent pay practices, top-of-the-range wellbeing programs, and brilliant opt-in benefits. Because we believe companies should offer more than just a salary. Meaningful purpose. Our products and solutions have real-life impact on people and organizations across the globe. Our innovations make a difference. Life flexibility. We want you to bring your best self to work every day. We understand that you can only do that with quality time to care for yourself, your loved ones and your community. An inspiring culture. Find yourself surrounded by leaders that care, invested teammates, and like-minded groups where you’ll feel at home. Industry leadership. Play your part in a fast-growing organization known for excellence, profitability, and stability. What You’ll Do Manage the day-to-day operations of an Implementation team (day, swing, or overnight shift) Support team members and customers with issues, following escalation procedures Ensure projects are being managed effectively by the team Monitor data specific to implementation projects and related metrics, ensuring data capture is consistent and accurate Ensure that the team meets or exceeds targets for all KPIs Coach, mentor and inspire staff with a focus on individual development, employee satisfaction, and retention Recruit, hire and on-board new team members Provide clear individual and team goals, ensuring each team member understands their role, making changes when necessary and proactively addressing performance issues Propose innovative improvements to process and products to enhance the customer experience and increase efficiency Be present in the NAVEX office at least 2 days per week Travel as required What You’ll Need 2+ years of related professional experience and 1+ years effectively managing and leading a team of direct reports Proficiency in Microsoft Windows, Microsoft Office and other web-based software tools; Salesforce or other CRM highly desired The ability to inspire and motivate a diverse team on a daily basis The ability to learn and assimilate new information quickly The ability to effectively manage, organize and prioritize multiple projects, including developing project objectives, prioritizing project responsibilities, delegating tasks, executing project deliverables, and tracking and measuring projects to successful completion The ability to plan and direct own activities with minimal management supervision The ability to foster valued customer relationships Good business judgment with a high level of attention to detail, excellent follow through and reliability Ability to drive results through your job competencies of influence, strategic execution and talent development Ability to drive results through NAVEX core competencies of accountability, customer focus, drives results, and instills trust Our Side Of The Deal We believe everyone deserves to see their path forward, and the steps in place to achieve their career and financial goals. Every team member is required to have a career plan in place, to be reviewed with their manager after six months in our team. The starting pay rate for this role is 1,910,000 INR per annum with 5% MBO. Shifts ending between 12:00 AM IST and 07:00 AM IST are eligible for a night shift differential of 500 INR/day. Pay progression based on your performance. We’re committed to helping you thrive in all aspects of your life. Our pay programs are just one element of this. Check out NAVEX’s career page to find out more information. We’re an equal opportunity employer, including all disability and veteran status. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Show more Show less

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. At NAVEX, we’re making the world a better place. A safer place. A more ethical place. A place where anyone, anywhere can have a voice. That’s a serious impact. Are you someone who is organized, detail oriented, and an excellent communicator? Are you interested in starting a career in Project Management? If so, the Senior Implementation Specialist role may be a great fit for you! NAVEX is looking for a new Senior Implementation Specialist who will thrill, delight, and guide our customers through the implementation of our integrated risk and compliance management software and solutions. By leveraging the implementation team’s collective experience and learning our highly effective project management methodology, you will own a book of implementation projects with a focus on successful and on-time project completion. In addition, you will manage project timelines, help customers plan and track project deliverables, configure customer software solutions, and deliver online customer meetings and trainings. You will be joining a fun, close-knit team who are respectful of everyone and committed to your continued growth and success! What you’ll get: Career growth. With market-leading training and an unwavering commitment to owning your career plan, you can grow your career to new heights. Real rewards. We offer competitive and transparent pay practices, top-of-the-range wellbeing programs, and brilliant opt-in benefits. Because we believe companies should offer more than just a salary. Meaningful purpose. Our products and solutions have real-life impact on people and organizations across the globe. Our innovations make a difference. Life flexibility. We want you to bring your best self to work every day. We understand that you can only do that with quality time to care for yourself, your loved ones and your community. An inspiring culture. Find yourself surrounded by leaders that care, invested teammates, and like-minded groups where you’ll feel at home. Industry leadership. Play your part in a fast-growing organization known for excellence, profitability, and stability. What you’ll do: Provide world-class customer service to all NAVEX customers Set expectations, establish project timelines, and motivate our customers to deliver within scope and on-time Coordinate internal and external resources via verbal and written communication for the flawless execution of customer projects Manage multiple implementation projects, prioritizing project responsibilities, executing project deliverables and tracking projects to successful completion Maintain accurate customer and project records Configure customer software using proprietary tools Provide project status updates and reliable project completion forecasting to your team manager at regularly scheduled meetings and as requested Maintain individual Key Performance targets Work on other exciting internal initiatives, as specified by your team manager Be present in the NAVEX office at least 2 days per week Be available to NAVEX customers during assigned shift (day, swing, or overnight) What you’ll need: 3+ years of experience in a customer service, project management, and/or implementation role A high level of attention to detail, excellent follow through, consistently reliable and accountable The ability to work independently as a self-starter and within a team environment The ability to learn and assimilate new information quickly Flexibility to adjust to a dynamic work environment and contribute to a growing team The ability to manage multiple projects simultaneously and work within fixed deadlines The ability to foster customer relationships Working knowledge of Microsoft Office Ability to drive results through your job competencies of effective communication, project management and product and industry knowledge (service) Ability to drive results through NAVEX core competencies of accountability, customer focus, drives results and instils trust Our side of the deal: We believe everyone deserves to see their path forward, and the steps in place to achieve their career and financial goals. Every team member is required to have a career plan in place, to be reviewed with their manager after six months in our team. The starting pay rate for this role is 990,000 INR per annum. Shifts ending between 12:00 AM IST and 07:00 AM IST are eligible for a night shift differential of 500 INR/day. Pay progression based on your performance. We’re committed to helping you thrive in all aspects of your life. Our pay programs are just one element of this. Check out NAVEX’s career page to find out more information. We’re an equal opportunity employer, including all disability and veteran status. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Show more Show less

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. At NAVEX, we’re making the world a better place. A safer place. A more ethical place. A place where anyone, anywhere can have a voice. That’s a serious impact. We are looking for a new Technical Specialist to join our fun, close-knit team that’s respectful of everyone and committed to your continued growth and success! As a Technical Specialist, you will be responsible for managing updates and changes to current customer solutions as a component of our implementation process. You will engage with customers and internal NAVEX technical, implementation and consulting resources to ensure seamless migration and integration into our application(s). Additionally, you will work to achieve deadline-driven deliverables to ensure exceptional customer satisfaction and achieve expectations. The ideal candidate will thrive in a team-oriented environment, have a strong technical acumen and passion for engaging with customers. What you’ll get: Career growth. With market-leading training and an unwavering commitment to owning your career plan, you can grow your career to new heights. Real rewards. We offer competitive and transparent pay practices, top-of-the-range wellbeing programs, and brilliant opt-in benefits. Because we believe companies should offer more than just a salary. Meaningful purpose. Our products and solutions have real-life impact on people and organizations across the globe. Our innovations make a difference. Life flexibility. We want you to bring your best self to work every day. We understand that you can only do that with quality time to care for yourself, your loved ones and your community. An inspiring culture. Find yourself surrounded by leaders that care, invested teammates, and like-minded groups where you’ll feel at home. Industry leadership. Play your part in a fast-growing organization known for excellence, profitability, and stability. What you’ll do: Partner with internal teams to deliver outstanding customer results Conduct customer meetings to ensure proper configuration of software to meet business needs Manage data mapping efforts, including the analysis of legacy data, mapping and importing activities Perform quality tests to confirm data integration success. Analyze, develop and maintain processes, procedures and requirements Create templates or custom reports based on customer needs Drive projects that improve project-related processes and our customer's experience Provide technical assistance to customers implementing our solutions; participate in customer design, process reviews and assist customers with data mapping transformations Update customer data per contracted agreement Write code samples, tutorials and content as needed Scope work orders and work requests, providing professionally written Statement of Work language What you’ll need: 2+ years’ experience helping customers implement integration services and solutions in a SOA architecture environment Experience importing and extracting data from relational databases and performing complex data mapping transformations Experience with SQL and SSIS Experience with User Provisioning and Authentication Experience with cloud-based solutions especially AWS Services Experience with PostgreSQL, XML, XSD, SSRS, IIS, and SFTP; SSH is desirable Experience working directly with customers and translating customer requirements into technical specifications Terrific troubleshooting, scoping, analytical and prioritization skills Ability to drive results through your job competencies of product and industry knowledge (service), technical aptitude and technical problem solving Ability to drive results through NAVEX core competencies of accountability, customer focus, drives results and instils trust Our side of the deal: We believe everyone deserves to see their path forward, and the steps in place to achieve their career and financial goals. Every team member is required to have a career plan in place, to be reviewed with their manager after six months in our team. The starting pay rate for this role is 1,075,000 INR per annum. Shifts ending between 12:00 AM IST and 07:00 AM IST are eligible for a night shift differential of 500 INR/day. Pay progression based on your performance. We’re committed to helping you thrive in all aspects of your life. Our pay programs are just one element of this. Check out NAVEX’s career page to find out more information. We’re an equal opportunity employer, including all disability and veteran status. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. At NAVEX, we’re making the world a better place. A safer place. A more ethical place. A place where anyone, anywhere can have a voice. That’s a serious impact. Our goal is to delight our customers by providing high quality, highly valued risk and compliance management products and services within our fully integrated platform. We create better workplaces by combining innovative people and industry-leading technology that allows companies to build and promote ethical cultures. As a Customer Support Specialist, you will be primarily responsible for front line technical support of our product solutions. In addition to managing product support tickets, phone calls, and emails, you will also assist internal employees with onboarding, support and process development. Come join our outstanding team of fun, close-knit professionals who will help with your success and long-term career growth! What You’ll Get Career growth. With market-leading training and an unwavering commitment to owning your career plan, you can grow your career to new heights. Real rewards. We offer competitive and transparent pay practices, top-of-the-range wellbeing programs, and brilliant opt-in benefits. Because we believe companies should offer more than just a salary. Meaningful purpose. Our products and solutions have real-life impact on people and organizations across the globe. Our innovations make a difference. Life flexibility. We want you to bring your best self to work every day. We understand that you can only do that with quality time to care for yourself, your loved ones and your community. An inspiring culture. Find yourself surrounded by leaders that care, invested teammates, and like-minded groups where you’ll feel at home. Industry leadership. Play your part in a fast-growing organization known for excellence, profitability, and stability. What You’ll Do Manage customer support tickets, calls and emails within service level agreement requirements, including confidential information Manage technical escalations with consistency and care, implementing new tactics to de-escalate issues Identify, evaluate and resolve customer computer, system, server and user related issues Document issues and resolution progress Educate/train internal team members on processes, products and technical escalations Educate/train customers on solutions current status, delivery alternatives and announced updates Enhance program and product awareness with focused messaging Identify and propose potential system and customer relationship enhancements, including upsell opportunities Interpret and communicate specialized technical material into information usable by customers Work with cross-functional teams to ensure customer objectives are met, including offering recommendations as a stakeholder participant on new feature design What You’ll Need 2+ years of experience in customer service and software support Proficiency in Windows and Microsoft Office, and a general understanding of website functionality and related technologies Proficiency in updating and managing CRM; Salesforce preferred Training experience with the ability to adapt facilitation style to engage your audience Ability to learn and assimilate new information quickly Ability to evaluate and define customer and system needs Ability to work within a team environment to achieve results Attention to detail with excellent planning, follow through, reliability, organizational skills, and ability to define and deliver on priorities Ability to drive results through your job competencies of effective communication, product and industry knowledge (service), and service-oriented problem solving Ability to drive results through NAVEX core competencies of accountability, customer focus, drives results and instils trust Our Side Of The Deal We believe everyone deserves to see their path forward, and the steps in place to achieve their career and financial goals. Every team member is required to have a career plan in place, to be reviewed with their manager after six months in our team. The starting pay rate for this role is 885,000 INR per annum. Shifts ending between 12:00 AM IST and 07:00 AM IST are eligible for a night shift differential of 500 INR/day. Pay progression based on your performance. We’re committed to helping you thrive in all aspects of your life. Our pay programs are just one element of this. Check out NAVEX’s career page to find out more information. We’re an equal opportunity employer, including all disability and veteran status. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. At NAVEX, we’re making the world a better place. A safer place. A more ethical place. A place where anyone, anywhere can have a voice. That’s a serious impact. Are you someone who is organized, detail oriented, and an excellent communicator? Are you interested in starting a career in Project Management? If so, the Senior Implementation Specialist role may be a great fit for you! NAVEX is looking for a new Senior Implementation Specialist who will thrill, delight, and guide our customers through the implementation of our integrated risk and compliance management software and solutions. By leveraging the implementation team’s collective experience and learning our highly effective project management methodology, you will own a book of implementation projects with a focus on successful and on-time project completion. In addition, you will manage project timelines, help customers plan and track project deliverables, configure customer software solutions, and deliver online customer meetings and trainings. You will be joining a fun, close-knit team who are respectful of everyone and committed to your continued growth and success! What you’ll get: Career growth. With market-leading training and an unwavering commitment to owning your career plan, you can grow your career to new heights. Real rewards. We offer competitive and transparent pay practices, top-of-the-range wellbeing programs, and brilliant opt-in benefits. Because we believe companies should offer more than just a salary. Meaningful purpose. Our products and solutions have real-life impact on people and organizations across the globe. Our innovations make a difference. Life flexibility. We want you to bring your best self to work every day. We understand that you can only do that with quality time to care for yourself, your loved ones and your community. An inspiring culture. Find yourself surrounded by leaders that care, invested teammates, and like-minded groups where you’ll feel at home. Industry leadership. Play your part in a fast-growing organization known for excellence, profitability, and stability. What you’ll do: Provide world-class customer service to all NAVEX customers Set expectations, establish project timelines, and motivate our customers to deliver within scope and on-time Coordinate internal and external resources via verbal and written communication for the flawless execution of customer projects Manage multiple implementation projects, prioritizing project responsibilities, executing project deliverables and tracking projects to successful completion Maintain accurate customer and project records Configure customer software using proprietary tools Provide project status updates and reliable project completion forecasting to your team manager at regularly scheduled meetings and as requested Maintain individual Key Performance targets Work on other exciting internal initiatives, as specified by your team manager Be present in the NAVEX office at least 2 days per week Be available to NAVEX customers during assigned shift (day, swing, or overnight) What you’ll need: 3+ years of experience in a customer service, project management, and/or implementation role A high level of attention to detail, excellent follow through, consistently reliable and accountable The ability to work independently as a self-starter and within a team environment The ability to learn and assimilate new information quickly Flexibility to adjust to a dynamic work environment and contribute to a growing team The ability to manage multiple projects simultaneously and work within fixed deadlines The ability to foster customer relationships Working knowledge of Microsoft Office Ability to drive results through your job competencies of effective communication, project management and product and industry knowledge (service) Ability to drive results through NAVEX core competencies of accountability, customer focus, drives results and instils trust Our side of the deal: We believe everyone deserves to see their path forward, and the steps in place to achieve their career and financial goals. Every team member is required to have a career plan in place, to be reviewed with their manager after six months in our team. The starting pay rate for this role is 990,000 INR per annum. Shifts ending between 12:00 AM IST and 07:00 AM IST are eligible for a night shift differential of 500 INR/day. Pay progression based on your performance. We’re committed to helping you thrive in all aspects of your life. Our pay programs are just one element of this. Check out NAVEX’s career page to find out more information. We’re an equal opportunity employer, including all disability and veteran status. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. At NAVEX, we’re making the world a better place. A safer place. A more ethical place. A place where anyone, anywhere can have a voice. That’s a serious impact. Our goal is to delight our customers by providing high quality, highly valued risk and compliance management products and services within our fully integrated platform. We create better workplaces by combining innovative people and industry-leading technology that allows companies to build and promote ethical cultures. As a Customer Support Specialist, you will be primarily responsible for front line technical support of our product solutions. In addition to managing product support tickets, phone calls, and emails, you will also assist internal employees with onboarding, support and process development. Come join our outstanding team of fun, close-knit professionals who will help with your success and long-term career growth! What You’ll Get Career growth. With market-leading training and an unwavering commitment to owning your career plan, you can grow your career to new heights. Real rewards. We offer competitive and transparent pay practices, top-of-the-range wellbeing programs, and brilliant opt-in benefits. Because we believe companies should offer more than just a salary. Meaningful purpose. Our products and solutions have real-life impact on people and organizations across the globe. Our innovations make a difference. Life flexibility. We want you to bring your best self to work every day. We understand that you can only do that with quality time to care for yourself, your loved ones and your community. An inspiring culture. Find yourself surrounded by leaders that care, invested teammates, and like-minded groups where you’ll feel at home. Industry leadership. Play your part in a fast-growing organization known for excellence, profitability, and stability. What You’ll Do Manage customer support tickets, calls and emails within service level agreement requirements, including confidential information Manage technical escalations with consistency and care, implementing new tactics to de-escalate issues Identify, evaluate and resolve customer computer, system, server and user related issues Document issues and resolution progress Educate/train internal team members on processes, products and technical escalations Educate/train customers on solutions current status, delivery alternatives and announced updates Enhance program and product awareness with focused messaging Identify and propose potential system and customer relationship enhancements, including upsell opportunities Interpret and communicate specialized technical material into information usable by customers Work with cross-functional teams to ensure customer objectives are met, including offering recommendations as a stakeholder participant on new feature design What You’ll Need 2+ years of experience in customer service and software support Proficiency in Windows and Microsoft Office, and a general understanding of website functionality and related technologies Proficiency in updating and managing CRM; Salesforce preferred Training experience with the ability to adapt facilitation style to engage your audience Ability to learn and assimilate new information quickly Ability to evaluate and define customer and system needs Ability to work within a team environment to achieve results Attention to detail with excellent planning, follow through, reliability, organizational skills, and ability to define and deliver on priorities Ability to drive results through your job competencies of effective communication, product and industry knowledge (service), and service-oriented problem solving Ability to drive results through NAVEX core competencies of accountability, customer focus, drives results and instils trust Our Side Of The Deal We believe everyone deserves to see their path forward, and the steps in place to achieve their career and financial goals. Every team member is required to have a career plan in place, to be reviewed with their manager after six months in our team. The starting pay rate for this role is 885,000 INR per annum. Shifts ending between 12:00 AM IST and 07:00 AM IST are eligible for a night shift differential of 500 INR/day. Pay progression based on your performance. We’re committed to helping you thrive in all aspects of your life. Our pay programs are just one element of this. Check out NAVEX’s career page to find out more information. We’re an equal opportunity employer, including all disability and veteran status. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. At NAVEX, we’re making the world a better place. A safer place. A more ethical place. A place where anyone, anywhere can have a voice. That’s a serious impact. Our goal is to delight our customers by providing high quality, highly valued risk and compliance management products and services within our fully integrated platform. We create better workplaces by combining innovative people and industry-leading technology that allows companies to build and promote ethical cultures. As a Customer Support Specialist, you will be primarily responsible for front line technical support of our product solutions. In addition to managing product support tickets, phone calls, and emails, you will also assist internal employees with onboarding, support and process development. Come join our outstanding team of fun, close-knit professionals who will help with your success and long-term career growth! What you’ll get: Career growth. With market-leading training and an unwavering commitment to owning your career plan, you can grow your career to new heights. Real rewards. We offer competitive and transparent pay practices, top-of-the-range wellbeing programs, and brilliant opt-in benefits. Because we believe companies should offer more than just a salary. Meaningful purpose. Our products and solutions have real-life impact on people and organizations across the globe. Our innovations make a difference. Life flexibility. We want you to bring your best self to work every day. We understand that you can only do that with quality time to care for yourself, your loved ones and your community. An inspiring culture. Find yourself surrounded by leaders that care, invested teammates, and like-minded groups where you’ll feel at home. Industry leadership. Play your part in a fast-growing organization known for excellence, profitability, and stability. What you’ll do: Manage customer support tickets, calls and emails within service level agreement requirements, including confidential information Manage technical escalations with consistency and care, implementing new tactics to de-escalate issues Identify, evaluate and resolve customer computer, system, server and user related issues Document issues and resolution progress Educate/train internal team members on processes, products and technical escalations Educate/train customers on solutions current status, delivery alternatives and announced updates Enhance program and product awareness with focused messaging Identify and propose potential system and customer relationship enhancements, including upsell opportunities Interpret and communicate specialized technical material into information usable by customers Work with cross-functional teams to ensure customer objectives are met, including offering recommendations as a stakeholder participant on new feature design What you’ll need: 2+ years of experience in customer service and software support Proficiency in Windows and Microsoft Office, and a general understanding of website functionality and related technologies Proficiency in updating and managing CRM; Salesforce preferred Training experience with the ability to adapt facilitation style to engage your audience Ability to learn and assimilate new information quickly Ability to evaluate and define customer and system needs Ability to work within a team environment to achieve results Attention to detail with excellent planning, follow through, reliability, organizational skills, and ability to define and deliver on priorities Ability to drive results through your job competencies of effective communication, product and industry knowledge (service), and service-oriented problem solving Ability to drive results through NAVEX core competencies of accountability, customer focus, drives results and instils trust Our side of the deal: We believe everyone deserves to see their path forward, and the steps in place to achieve their career and financial goals. Every team member is required to have a career plan in place, to be reviewed with their manager after six months in our team. The starting pay rate for this role is 885,000 INR per annum. Shifts ending between 12:00 AM IST and 07:00 AM IST are eligible for a night shift differential of 500 INR/day. Pay progression based on your performance. We’re committed to helping you thrive in all aspects of your life. Our pay programs are just one element of this. Check out NAVEX’s career page to find out more information. We’re an equal opportunity employer, including all disability and veteran status. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. At NAVEX, we’re making the world a better place. A safer place. A more ethical place. A place where anyone, anywhere can have a voice. That’s a serious impact. Are you someone who is organized, detail oriented, and an excellent communicator? Are you interested in starting a career in Project Management? If so, the Senior Implementation Specialist role may be a great fit for you! NAVEX is looking for a new Senior Implementation Specialist who will thrill, delight, and guide our customers through the implementation of our integrated risk and compliance management software and solutions. By leveraging the implementation team’s collective experience and learning our highly effective project management methodology, you will own a book of implementation projects with a focus on successful and on-time project completion. In addition, you will manage project timelines, help customers plan and track project deliverables, configure customer software solutions, and deliver online customer meetings and trainings. You will be joining a fun, close-knit team who are respectful of everyone and committed to your continued growth and success! What you’ll get: Career growth. With market-leading training and an unwavering commitment to owning your career plan, you can grow your career to new heights. Real rewards. We offer competitive and transparent pay practices, top-of-the-range wellbeing programs, and brilliant opt-in benefits. Because we believe companies should offer more than just a salary. Meaningful purpose. Our products and solutions have real-life impact on people and organizations across the globe. Our innovations make a difference. Life flexibility. We want you to bring your best self to work every day. We understand that you can only do that with quality time to care for yourself, your loved ones and your community. An inspiring culture. Find yourself surrounded by leaders that care, invested teammates, and like-minded groups where you’ll feel at home. Industry leadership. Play your part in a fast-growing organization known for excellence, profitability, and stability. What you’ll do: Provide world-class customer service to all NAVEX customers Set expectations, establish project timelines, and motivate our customers to deliver within scope and on-time Coordinate internal and external resources via verbal and written communication for the flawless execution of customer projects Manage multiple implementation projects, prioritizing project responsibilities, executing project deliverables and tracking projects to successful completion Maintain accurate customer and project records Configure customer software using proprietary tools Provide project status updates and reliable project completion forecasting to your team manager at regularly scheduled meetings and as requested Maintain individual Key Performance targets Work on other exciting internal initiatives, as specified by your team manager Be present in the NAVEX office at least 2 days per week Be available to NAVEX customers during assigned shift (day, swing, or overnight) What you’ll need: 3+ years of experience in a customer service, project management, and/or implementation role A high level of attention to detail, excellent follow through, consistently reliable and accountable The ability to work independently as a self-starter and within a team environment The ability to learn and assimilate new information quickly Flexibility to adjust to a dynamic work environment and contribute to a growing team The ability to manage multiple projects simultaneously and work within fixed deadlines The ability to foster customer relationships Working knowledge of Microsoft Office Ability to drive results through your job competencies of effective communication, project management and product and industry knowledge (service) Ability to drive results through NAVEX core competencies of accountability, customer focus, drives results and instils trust Our side of the deal: We believe everyone deserves to see their path forward, and the steps in place to achieve their career and financial goals. Every team member is required to have a career plan in place, to be reviewed with their manager after six months in our team. The starting pay rate for this role is 990,000 INR per annum. Shifts ending between 12:00 AM IST and 07:00 AM IST are eligible for a night shift differential of 500 INR/day. Pay progression based on your performance. We’re committed to helping you thrive in all aspects of your life. Our pay programs are just one element of this. Check out NAVEX’s career page to find out more information. We’re an equal opportunity employer, including all disability and veteran status. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!