About Highlevel: HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals. HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names. Our People With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home. Our Impact Every month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen. Learn more about us on our YouTube Channel or Blog Posts About the Role: We are seeking a highly skilled Senior Software Development Engineer III with a strong background in Generative AI, Conversational AI, and full-stack development. The ideal candidate will have extensive experience designing, building, and deploying production-grade applications, especially those leveraging advanced AI technologies. Key Responsibilities: Lead the design and development of large-scale conversational agents and generative AI applications Evaluate and optimize AI response models to improve accuracy, relevancy, and performance Develop robust backend systems using Node.js and optionally integrate with Python for AI-related tasks Design intuitive front-end interfaces using frameworks like Vue.js, React Build and maintain scalable databases, primarily using MongoDB, and ensure seamless data management Collaborate with cross-functional teams to deliver production-ready applications with significant usage Ensure high-quality code with version control tools like Git and implement CI/CD pipelines Stay updated with the latest AI technologies and frameworks to drive innovation Qualifications: Bachelor's degree (or higher) in Computer Science, Engineering, or related field 4+ years of software engineering experience, including 1-1.5 years in AI-powered application development Exposure to generative AI tools and frameworks (e.g., OpenAI, Hugging Face, LangChain) Proven experience in developing and deploying large-scale conversational AI solutions Strong proficiency with Node.js and familiarity with Python for AI-related integrations Hands-on experience with front-end frameworks (e.g., Vue.js, React) Proficient in database technologies, especially MongoDB (knowledge of SQL is a plus) Familiarity with cloud platforms (AWS, GCP, or Azure) and DevOps practices Excellent communication and problem-solving skills EEO Statement: The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision. Show more Show less

About Us HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals. HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names. Our People With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home. Our Impact Every month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen Learn more about us on our YouTube Channel or Blog Posts Who You Are: You are searching for your opportunity to impact the experience of SaaS customers at the very beginning of their customer journey. Providing them with world class engagement the moment they begin a trial with the HighLevel platform. Your strategic and creative thinking skills allow you to meet the demands of our prospective customers by intelligently speaking to the solutions HighLevel offers and how it will benefit their business. You’ll flourish in our dynamic performance based atmosphere that gives you autonomy to work independently on some projects and collaborate with various departments on others. Tie it all together with an “all hands on deck” attitude, excellent communication and time management skills and this is the job for you! To be successful in this role, you will demonstrate best in class service and be a subject matter expert on how the HighLevel platform fits into their business strategy and success. You will have experience working in a high-performance, high-accountability environment. You are comfortable switching gears quickly, and passionate about helping people. Your excellent communication skills and working knowledge of the SaaS/Marketing landscape will serve you well. Roles, Responsibilities & Requirements What You’ll Be Doing: Identify, engage and nurture new customer relationships Align solutions to the customer’s goals, needs and objectives Develop strong rapport with a pipeline of new business customers through inbound customer engagement that drives maximum trial conversion Learn, understand, and be able to articulate and showcase the Value Proposition (i.e. Capture, Nurture, Close) of the HighLevel platform to impact trial to paid metrics Conduct consultative trial engagement efforts for HighLevel’s sales process (via Zoom) Engage through additional communication channels such as phone, SMS, email, ticketed & live Zoom support driving them to the best trial experience for their business with the end goal to get them to become a paying client Collaborate with customers and cross-functional teams to identify compelling solutions Exercise judgment in developing and implementing methods and techniques to obtain desired results while following industry best practices Provide technical support to customers, if needed (during trial period, the more engagement opportunities, the more opportunities for conversions) Other duties may be assigned and/or modified as business needs dictate What You’ll Bring: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required Experience/Education/Certifications Required: Bachelor’s Degree or equivalent SaaS experience is strongly preferred 0-2 Years of previous customer service experience or a relevant role - even better if you’ve been in a Sales Development or Technical Sales role A strong technical aptitude to help our users succeed with the HighLevel software Experience with technical documentation and presentation skills preferred Working knowledge of topics such as CRM, Marketing Automation tools, Social Media Management, Social Media Advertising, Website/Funnel Building, and SEO Experience working with and or ability to learn the use of various CRM platforms and communication systems Working knowledge of the following applications strongly preferred: Google Suite, Zoom, Slack, Facebook, Instagram, LinkedIn and other social media Strong time management, organizational skills and interpersonal communication skills, both verbal and written Self-motivated to maintain regular contact with customers, management, and peers You can translate technical ideas for non-technical audiences Demonstrable critical thinking, communication, and creative problem-solving skills Ability to learn new complex software platforms quickly Self-starter, positive attitude, ability to continuously develop and adapt to a growing team Highly organized to manage and prioritize several different responsibilities at any given time Equal Employment Opportunity Information The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision. Show more Show less

About HighLevel HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals. HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names. Our People With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home. Our Impact Every month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen. Learn more about us on our YouTube Channel or Blog Posts About the Role: HighLevel Inc. is looking for a SDET III with 5-6 years of experience to play a crucial role in ensuring the quality, performance, and scalability of our products. We are seeking engineers who thrive in a fast-paced startup environment, enjoy problem-solving, and stay updated with the latest models and solutions. This is a great opportunity to work on cutting-edge performance testing strategies and contribute to the success of our products. Responsibilities: Implement performance, scalability, and reliability testing strategies Capture and analyze key performance metrics to identify bottlenecks Work closely with development, DevOps, and infrastructure teams to optimize system performance Develop test strategies based on customer behavior to ensure high-performing applications Automate the capturing of performance metrics and generate performance trend reports Collaborate with developers and architects to optimize frontend and API performance Conduct root cause analysis of performance issues using logs and monitoring tools Research, evaluate, and conduct PoCs for new tools and solutions Ensure high availability and reliability of applications and services Requirements: 5-6 years of hands-on experience in Performance, Reliability, and Scalability testing Strong skills in capturing, analyzing, and optimizing performance metrics Expertise in performance testing tools such as Locust, Gatling, k6, etc. Experience working with cloud platforms (Google Cloud, AWS, Azure) and setting up performance testing environments Knowledge of CI/CD deployments and integrating performance testing into pipelines Proficiency in scripting languages (Python, Java, JavaScript) for test automation Hands-on experience with monitoring and observability tools (New Relic, AppDynamics, Prometheus, etc.) Strong knowledge of JVM monitoring, thread analysis, and RESTful services Experience in optimizing frontend performance and API performance Ability to deploy applications in Kubernetes and troubleshoot environment issues Excellent problem-solving skills and the ability to troubleshoot customer issues effectively EEO Statement: The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government record-keeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision. Show more Show less

About HighLevel HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals. HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names. Our People With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home. Our Impact Every month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen. Learn more about us on our YouTube Channel or Blog Posts About the Role: HighLevel Inc. is looking for a Lead SDET with 8-10 years of experience to play a pivotal role in ensuring the quality, performance, and scalability of our products. We are seeking engineers who thrive in a fast-paced startup environment, enjoy problem-solving, and stay updated with the latest models and solutions. This is an exciting opportunity to work on cutting-edge performance testing strategies and drive impactful initiatives across the organisation. Responsibilities: Implement performance, scalability, and reliability testing strategies Capture and analyze key performance metrics to identify bottlenecks Work closely with development, DevOps, and infrastructure teams to optimize system performance Review application architecture and suggest improvements to enhance scalability Leverage AI at appropriate layers to improve efficiency and drive positive business outcomes Drive performance testing initiatives across the organization and ensure seamless execution Automate the capturing of performance metrics and generate performance trend reports Research, evaluate, and conduct PoCs for new tools and solutions Collaborate with developers and architects to enhance frontend and API performance Conduct root cause analysis of performance issues using logs and monitoring tools Ensure high availability and reliability of applications and services Requirements: 8-10 years of hands-on experience in Performance, Reliability, and Scalability testing Strong skills in capturing, analyzing, and optimizing performance metrics Expertise in performance testing tools such as Locust, Gatling, k6, etc. Experience working with cloud platforms (Google Cloud, AWS, Azure) and setting up performance testing environments Knowledge of CI/CD deployments and integrating performance testing into pipelines Proficiency in scripting languages (Python, Java, JavaScript) for test automation Hands-on experience with monitoring and observability tools (New Relic, AppDynamics, Prometheus, etc.) Strong knowledge of JVM monitoring, thread analysis, and RESTful services Experience in optimising frontend performance and API performance Ability to deploy applications in Kubernetes and troubleshoot environment issues Excellent problem-solving skills and the ability to troubleshoot customer issues effectively Experience in increasing application/service availability from 99.9% (three 9s) to 99.99% or higher (four/five 9s) EEO Statement: The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government record-keeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision. Show more Show less

About The Team Currently we have millions of sales funnels, websites, attributions, forms and survey tools for lead generation. Our B2B customers use these tools to bring in the leads to the HighLevel CRM system. We are working to continuously improve the functionality of these tools to solve our customers business needs. In this role, you will be expected to be autonomous, guide other developers who might need technical help, collaborate with other technical teams, product, support and customer success About The Role We are looking for an experienced software engineer with strong technical and communication skills who has developed full stack web apps, created solid APIs and beautiful interfaces for consuming them in user friendly apps. Focusing on details and well written self documented code are essential for this position. You can expect to collaborate with a solid team of designers, product managers, developers and testers on a daily basis. You must be experienced in building highly scalable and resilient systems that can meet our customer needs. Responsibilities Improve and create new lead capture domain models. Build backend & Frontend API features and architecture. Work cross-functionally across our platform, experience, integrations, payments and marketplace teams. Drive performance through benchmarking and optimization Work with a wide range of systems, processes, and technologies to own and solve problems from end to end Collaborate closely with our leadership team including engineers, designers, and product managers to build new features and products Uphold high engineering standards and bring consistency to the many codebases and systems you will encounter. Work on 1 to 2 products. Create and improve lead capture tools like funnels, websites, forms, surveys, social media Architect and build backend & Frontend APIs and features Your Core Skills 4+ years of experience in a full-stack environment. Develop and maintain a highly scalable email builder web App, enabling customers to send ~30 million emails per day. Manage email statistics and integrate with internal teams leveraging email builder templates. Scale and optimize our countdown timer, used across emails, websites, and funnels, with more than 300K daily views. Design and develop Brand Board, a tool that helps customers build and integrate their brand identity seamlessly across the platform. Optimize application performance and scalability using modern development practices. Troubleshoot, debug, and implement improvements to existing systems. Proficient with various programming languages and tools such as but not limited to Javascript, TypeScript, Vue.js, NodeJS, and GraphQL Must be able to work with a team and collaborate remotely. You have an entrepreneurial mindset, are eager to take on different roles when necessary and know how to navigate a start-up environment. You are fulfilled by being a generalist working on both the frontend, backend, and anything it takes to solve problems and delight users and take pride in working on projects involving a variety of technologies and systems. Ability to stitch together many different services and processes together, even if you have not worked with them before. Hold a great deal of empathy for your team and users, you are a steward of crafting great experiences. Have great communication skills and can thrive in a highly collaborative environment when working cross-functionally with many stakeholders. Driven by product quality, and innately know how to balance trade-offs with time to launch new features. A keen eye for design and love to think about user flows and user experiences. Must have experience with HTML5 and CSS3 Additional Skills Experience with the Nuxt.js framework is a plus. Experience with MongoDB profiling and query optimization. Using CSS frameworks such as Bootstrap and TailwindCSS Experience working in the GCP (Google Cloud Platform) ecosystem. (ref:hirist.tech) Show more Show less

About The Role We are looking for an experienced software engineer with strong technical and communication skills who has developed full stack web apps, created solid APIs and beautiful interfaces for consuming them in user friendly apps. Focusing on details and well written self documented code are essential for this position. You can expect to collaborate with a solid team of designers, product managers, developers and testers on a daily basis. You must be experienced in building highly scalable and resilient systems that can meet our customer needs. Responsibilities Improve and create new lead capture domain models. Build backend & Frontend API features and architecture. Work cross-functionally across our platform, experience, integrations, payments and marketplace teams. Drive performance through benchmarking and optimization Work with a wide range of systems, processes, and technologies to own and solve problems from end to end Collaborate closely with our leadership team including engineers, designers, and product managers to build new features and products Uphold high engineering standards and bring consistency to the many codebases and systems you will encounter. Work on 1 to 2 products. Create and improve lead capture tools like funnels, websites, forms, surveys, social media Architect and build backend & Frontend APIs and features Your Core Skills 2+ years of experience in a full-stack environment. Proficient with various programming languages and tools such as but not limited to Javascript, TypeScript, Vue.js, NodeJS, and GraphQL Must be able to work with a team and collaborate remotely. You have an entrepreneurial mindset, are eager to take on different roles when necessary and know how to navigate a start-up environment. You are fulfilled by being a generalist working on both the frontend, backend, and anything it takes to solve problems and delight users and take pride in working on projects involving a variety of technologies and systems. Ability to stitch together many different services and processes together, even if you have not worked with them before. Hold a great deal of empathy for your team and users, you are a steward of crafting great experiences. Have great communication skills and can thrive in a highly collaborative environment when working cross-functionally with many stakeholders. Driven by product quality, and innately know how to balance trade-offs with time to launch new features. A keen eye for design and love to think about user flows and user experiences. Must have experience with HTML5 and CSS3 Additional Skills Experience with the Nuxt.js framework is a plus. Experience with MongoDB profiling and query optimization. Using CSS frameworks such as Bootstrap and TailwindCSS Experience working in the GCP (Google Cloud Platform) ecosystem. (ref:hirist.tech) Show more Show less

About HighLevel HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals. HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names. Our People With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home. Our Impact Every month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen. Learn more about us on our YouTube Channel or Blog Posts About the Role: HighLevel is looking for passionate SDET3 for its Full-time remote engineering team in India. You will be responsible for ensuring that the new releases we make for features, enhancements, or new products meet the strict standards of quality & consistency. The buck stops at you and you will have the final say on the correctness, reliability & consistency of our builds. Requirements: Strong organisational and problem-solving skills with great attention to detail, including the ability to track multiple test executions simultaneously and synthesise the results You place quality over any other virtue 5+ years' experience in testing web applications Experience in using defect tracking systems to report, track, and resolve defects Experience with API testing and performance testing with tools such as JMeter, and Postman Understanding of HTML, CSS, JS, and browser debugging/console tools Test automation experiences such as Selenium, Cypress, or any other framework Hands-on experience with both white box and black box testing Good knowledge of working with at least one Source control system - Git, SVN, etc. Good understanding of Agile software development methodology (Kanban or Scrum) and QA's role in it Prior experience in B2B SaaS or a CRM product or in a complex web-based software product with multiple product areas utilising multiple services and technologies Experience working in cross-functional teams Responsibilities: Lead the planning, design, and execution of test strategies to validate software functionality, performance, and scalability Independently identify and prioritise test scenarios, including edge cases and potential areas of risk Develop and maintain automated test suites for UI and API testing using industry-standard tools and frameworks Design and implement test automation frameworks from scratch, leveraging best practices and emerging technologies Collaborate closely with developers, product managers, and other stakeholders to ensure comprehensive test coverage and timely defect resolution Mentor junior team members and provide guidance on testing methodologies, automation techniques, and best practices Actively participate in code reviews, design discussions, and sprint planning meetings to drive quality and efficiency Maintain a strong presence on Slack channels and support tickets, providing timely assistance and guidance as needed EEO Statement: The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government record-keeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision. Show more Show less

Position: Tableau Developer Reports To: Manager, Data Analytics Shift Timing: 3PM – 12 AM IST This role is 100% remote for residents of India. About Us HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals. HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names. Our People With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home. Our Impact Every month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen. Learn more about us on our YouTube Channel or Blog Posts Who You Are: As a Tableau Developer, you are recognized for your mastery in SQL and Tableau, with an ability to turn complex data sets into clear, actionable insights. You are a data enthusiast and a complex problem solver who thrives in a dynamic environment, delivering both tactical solutions and long-term strategic planning. You possess a keen eye for detail and a knack for visualizing data in ways that are both insightful and accessible to stakeholders like Senior Leadership Team, finance, affiliates team, marketing, support at all levels. Your advanced analytical and technical skills are matched by your exceptional ability to communicate. You have the ability to efficiently develop and deliver high-quality Tableau dashboards with little oversight. What you'll be doing: Advanced Data Analysis: Employ your expert-level SQL skills to perform complex queries to fetch and manipulate available datasets, providing the basis for new dashboard builds and custom data transformations. Build new dashboards and visualizations in line with specified stakeholder requirements. Work independently to solve complex, ambiguous data problems with limited contextual information. Tableau Development: Create and manage Tableau dashboards that provide real-time insights to business stakeholders. Ensure these visualizations are intuitive, engaging, and effectively meet the strategic goals of the organization. You will build, maintain, modify, and debug Tableau dashboards, from end to end. This will include data source setup (published data sources and custom SQL queries), data visualization, global filters, dashboard construction, user filtering, layout optimization, etc. Stakeholder Engagement: Act as a senior liaison between the data team and other business units. Gather and document business requirements for new analytics reports and dashboards, as well as modifications to existing reports/dashboards. Collaborate with teams and end users to understand and troubleshoot platform issues and develop appropriate solutions Mentorship and Leadership: Mentor junior analysts and lead by example, setting high standards for analysis and documentation. Share your knowledge and insights to elevate the team's overall data literacy and capabilities. What you'll bring: Bachelor's degree in Business Administration, Finance, Statistics, Economics, or related field. Proven experience as a Tableau Developer, with at least 2+ years of experience in Tableau development and data visualization Strong analytical skills with the ability to interpret and analyze large datasets. Proficiency in Excel and Google Sheets, including advanced functions and formulas. Excellent communication skills (both written and verbal) are required. Excellent attention to detail and a high level of accuracy in work. Ability to work independently and collaboratively in a fast-paced environment. Advanced SQL skills are required. Advanced Tableau skills are required. Python or R skills are helpful, but not required. A proactive attitude with a willingness to learn and adapt to new challenges. EEO Statement: The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision. Show more Show less

About Us HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals. HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names. Our People With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home. Our Impact Every month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark – and we get to help make that happen Learn more about us on our YouTube Channel or Blog Posts Who You Are: As a Data Analyst at HighLevel, you will be responsible for transforming data into actionable insights that support strategic decisions and operational improvements. You’ll work across departments to build reports, automate workflows, and uncover trends that drive growth and enhance the customer experience. This role requires strong analytical skills, proficiency with tools like Google Sheets and SQL, and the ability to communicate data clearly to both technical and non-technical stakeholders. Data Analysis & Reporting Analyze large datasets to identify trends and provide insights that support business strategy, customer success, and product development. Build and maintain analytics models including cohort analysis, churn prediction, and customer segmentation. Conduct deep dives into NPS, CSAT, and CES data and forecast customer behavior and lifetime value (LTV) to inform retention and growth strategies. Tools & Technical Expertise Develop advanced Google Sheets dashboards, reports, and automated workflows using functions and Apps Script. Write and maintain SQL queries to extract and transform data for internal analytics and reporting purposes. Build and maintain visual dashboards in Tableau or other BI tools to communicate KPIs and business metrics effectively. Customer Success Metrics & Impact Analyze customer success metrics (churn, retention, NPS, CES, CSAT) and customer health scores to deliver insights. Evaluate onboarding, adoption, and engagement data to support customer experience improvements. Ensure data accuracy, consistency, and best practices for data handling and version control for Customer Success Metrics Expertise Churn/retention rates, Net Promoter Score (NPS), Customer Effort. Collaboration & Communication Work closely with Success, Product, Sales, and Marketing teams to understand data needs and deliver custom analytics solutions. Translate data insights into actionable strategies for Customer Success and cross-functional teams. Collaborate closely with CSMs and Customer Care to refine customer health metrics and proactive alerting systems. Process Optimization Identify opportunities for automation and efficiency across data-related processes using tools like Google Sheets and SQL. What You’ll Bring Bachelor’s degree in Business, Economics, Computer Science, or a related field 3–5 years of experience in a Data Analyst or similar role (SaaS experience preferred) Proficiency in Google Sheets, including advanced formulas and scripting Strong SQL skills and experience with BI tools like Tableau Excellent analytical and problem-solving skills Effective communication skills for both technical and non-technical audiences Strong organizational and time management abilities Experience with collaboration tools like Google Workspace, Slack, and Zoom Ability to work independently and manage multiple projects in a remote, fast-paced environment Understanding of the customer lifecycle—from onboarding and adoption to reactivations, implementations, and migrations. Equal Employment Opportunity Information The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision. Show more Show less

Title: Business Analyst, Affiliates Location: Remote India Reports To: Sr. Business Analyst, Marketing & Affiliates Shift timings: 3pm - 12am IST About Us HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals. HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names. Our People With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home. Our Impact Every month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen. Learn more about us on our YouTube Channel or Blog Posts About the role: We are seeking a results-driven Business Analyst to support the Affiliates Team with insightful analysis, performance tracking, and strategic recommendations. The affiliate program plays a pivotal role in driving business growth, and the ideal candidate will leverage data to optimize its performance and impact. This role offers significant opportunities for professional growth, with the potential to shape high-impact strategies in a fast-paced environment. Who You Are: As a Business Analyst, you will play a pivotal role in driving data-driven decision-making and optimizing the Affiliate program and its strategies. You are a proactive problem solver who thrives on uncovering insights, identifying trends, and creating actionable recommendations to meet business objectives. Collaborating cross-functionally with teams from Affiliates, Marketing, Finance and Product, you ensure seamless integration of data insights with business strategy. A successful candidate is both analytical and business-savvy, capable of translating complex data into clear, impactful narratives. You possess strong technical skills in data visualization, backend analytics, and UI/UX design, combined with a sharp understanding of affiliate programs, loyalty programs, and sales analytics. Your ability to bridge the gap between data and strategy while managing stakeholders and delivering high-impact solutions sets you apart. This role is an excellent fit for a data-savvy problem solver who thrives at the intersection of business strategy and data analysis. What You’ll Do: Performance Tracking: Identify and monitor affiliate performance metrics. Track and analyze the performance of affiliate managers to identify areas for improvement and success. Develop and maintain a system for ranking and benchmarking affiliates. ROI Analysis: Calculate ROI for the affiliate program, considering cost and revenue generation. Provide actionable insights to optimize spending and maximize affiliate ROI. Affiliate Engagement and Enablement: Develop data-driven insights and dynamic dashboards to engage affiliates and highlight key performance metrics and opportunities for growth. Train affiliates on how to use dashboards effectively to maximize their returns. Ensure affiliates are equipped to derive the best outcomes from provided tools and data. Strategic Alignment: Assess the contribution of the affiliate program and align its performance with overall business goals. Recommend strategies to enhance the impact of affiliates on broader marketing and business objectives. Identify trends to anticipate future opportunities or risks in the affiliate program. Key Focus Areas: Prioritize strategic business analysis, emphasizing actionable insights. Bridge the gap between data and business strategy to drive measurable outcomes. Collaborate closely with Affiliates Team, Product, and Data Engineering teams to align with business objectives. Drive innovation in data analysis and visualization techniques to provide cutting-edge solutions. What You’ll Bring: Minimum 5–7 years of experience in business analysis, business intelligence, data analytics, strategic data analysis, visualization, storytelling. or a related field. Proven track record of working with affiliate programs, loyalty programs, or Sales Analytics Experience working in product-focused SaaS companies. Analytical Prowess: Strong ability to analyze data, interpret trends, and provide actionable insights. Experience with metrics related to traffic,trials, conversions, and performance tracking. Familiarity with UI/UX principles to create intuitive dashboards and reports. Ability to connect data insights to business objectives and drive value-added recommendations. Technical Expertise: Visualization Tools: Proficient in Tableau, Google Data Studio, or similar platforms. Backend Tools: Strong knowledge of Snowflake, SQL, and other relational database systems for data extraction and manipulation. Data Processing: Proficiency in advanced Excel or Google Sheets (e.g., pivot tables, complex formulas). Experience with automating reporting processes is a plus. Wireframing Tools: Familiarity with wireframing or prototyping tools like Figma, Adobe XD, or Balsamiq for collaborating on user-centric dashboard designs is a plus. Communication Skills: Excellent verbal and written communication to articulate insights and influence decision-making. Strong stakeholder management skills to align with business priorities. EEO Statement: The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision. Show more Show less

About Highlevel: HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals. HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names. Our People With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home. Our Impact Every month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen. Learn more about us on our YouTube Channel or Blog Posts About the Role: We're seeking Software Development Engineer II with a deep mastery of Futter and a forward-thinking approach to AI-assisted development. If you’ve architected complex systems, shipped high-performance mobile apps at scale, and pushed the boundaries of what AI can do for software engineers — this role is for you. You’ll join the team behind our Mobile Platform: a flexible, modular system powering a growing ecosystem of customizable business apps. You’ll be responsible for building features from the ground up, guiding architectural decisions, and pioneering how AI can reliably write code, minimize hallucinations, and enhance every step of our dev lifecycle. Responsibilities: Architect and own high-performance, scalable mobile software — from initial design to long-term stability and performance. Build production-grade Futter apps used by thousands of customers daily, across diverse industries and use cases. Leverage LLMs and AI tools to write, refactor, test, and debug code effciently — while implementing guardrails to reduce hallucination and boost reliability. Develop and maintain shared tooling, frameworks, and libraries that empower other engineers to build fast with confdence. Collaborate with designers, PMs, and platform/backend engineers to ship full-stack features. Measure and improve app performance, test coverage, code health, and build stability using modern dev tooling. Stay on the bleeding edge of AI/LLM technology, Futter best practices, and mobile architecture patterns — and bring that knowledge back to the team. Requirements: 4+ years of professional engineering experience (SDE II/III), including 3+ years in Futter/Dart. Demonstrated ability to architect maintainable, modular mobile systems. Mastery of Futter internals, widget lifecycle, performance profling, and popular state management approaches (e.g., Provider, Freezed, Bloc, MobX). Experience working with Protobuf/gRPC in Dart. Track record of shipping and supporting large-scale mobile apps in production. Fluency in RESTful API design, mobile CI/CD, and Git-based workflows. Strong understanding of AI-driven development tools — including prompt engineering, LLM-based code generation, test writing, and code review automation. Familiarity with hallucination mitigation strategies (e.g., code constraints, test scaffolding, embeddings, context injection). Excellent communication and collaboration skills — especially in distributed, asynchronous teams. Bonus: Contributions to AI tooling, Futter open-source libraries, or AI-enhanced mobile features. EEO Statement: The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision. Show more Show less

About Highlevel: HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals. HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names. Our People With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home. Our Impact Every month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen. Learn more about us on our YouTube Channel or Blog Posts About the Role: We're seeking Software Development Engineer III with a deep mastery of Futter and a forward-thinking approach to AI-assisted development. If you’ve architected complex systems, shipped high-performance mobile apps at scale, and pushed the boundaries of what AI can do for software engineers — this role is for you. You’ll join the team behind our Mobile Platform: a flexible, modular system powering a growing ecosystem of customizable business apps. You’ll be responsible for building features from the ground up, guiding architectural decisions, and pioneering how AI can reliably write code, minimize hallucinations, and enhance every step of our dev lifecycle. Responsibilities: Architect and own high-performance, scalable mobile software — from initial design to long-term stability and performance. Build production-grade Futter apps used by thousands of customers daily, across diverse industries and use cases. Leverage LLMs and AI tools to write, refactor, test, and debug code effciently — while implementing guardrails to reduce hallucination and boost reliability. Develop and maintain shared tooling, frameworks, and libraries that empower other engineers to build fast with confdence. Collaborate with designers, PMs, and platform/backend engineers to ship full-stack features. Measure and improve app performance, test coverage, code health, and build stability using modern dev tooling. Stay on the bleeding edge of AI/LLM technology, Futter best practices, and mobile architecture patterns — and bring that knowledge back to the team. Requirements: 5–8 years of professional engineering experience (SDE II/III), including 3+ years in Futter/Dart. Demonstrated ability to architect maintainable, modular mobile systems. Mastery of Futter internals, widget lifecycle, performance profling, and popular state management approaches (e.g., Provider, Freezed, Bloc, MobX). Experience working with Protobuf/gRPC in Dart. Track record of shipping and supporting large-scale mobile apps in production. Fluency in RESTful API design, mobile CI/CD, and Git-based workflows. Strong understanding of AI-driven development tools — including prompt engineering, LLM-based code generation, test writing, and code review automation. Familiarity with hallucination mitigation strategies (e.g., code constraints, test scaffolding, embeddings, context injection). Excellent communication and collaboration skills — especially in distributed, asynchronous teams. Bonus: Contributions to AI tooling, Futter open-source libraries, or AI-enhanced mobile features. EEO Statement: The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision. Show more Show less

About Us HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals. HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names. Our People With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home. Our Impact Every month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen. Learn more about us on our YouTube Channel or Blog Posts About The Role We are looking for an experienced software engineer with strong technical and communication skills who has developed full stack web apps, created solid APIs and beautiful interfaces for consuming them in user friendly apps. Focusing on details and well written self documented code are essential for this position. You can expect to collaborate with a solid team of designers, product managers, developers and testers on a daily basis. You must be experienced in building highly scalable and resilient systems that can meet our customer needs. Your Responsibilities Responsible for developing scalable backend services for the Phone System team. Managing and Scaling our Infrastructure. Taking the lead in designing, developing and managing APIs, services. Work with a great team of developers, designers and QA testers. Reviewing, writing clean, tested, manageable code for services that scale to affect thousands of users everyday. Troubleshoot, test, and maintain the core product software and databases to ensure strong optimization and functionality Your Core Skills Solid Experience in Full stack engineering with Node.js and modern Javascript frameworks like Vue.js[preferred], React.js, Angular. Proficient in building scalable applications and should be comfortable understanding the flow of the software. Experience with relational/non-relational databases ex: MySQL / MongoDB / Firestone and have used them to build backend services. Ability to design and build web services, and integrations with third parties through APIProficient understanding of code versioning tools such as Git / SVN Additional Skills Experience with GCP technologies. Experience with Stripe integrations. Experience building media streaming applications. Equal Employment Opportunity Information The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision. Show more Show less

About HighLevel: HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals. HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 micro-services, and supports over 1 million domain names. Our People With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home. Our Impact Every month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen. Learn more about us on our YouTube Channel or Blog Posts About the Role: We’re looking for a Frontend-Focused FullStack Software Development Engineer (SDE-2) who brings strong engineering fundamentals, a product mindset, and a bias for action. This role is ideal for someone who takes end-to-end ownership, thrives on building impactful, user-centric features, and is excited by the opportunity to innovate and drive improvements across the stack. You’ll work closely with product, design, and platform teams to deliver features that are data-driven, performant, and scalable. You’ll be expected to contribute ideas, propose solutions, and lead execution—from concept to deployment. Responsibilities: Own the full lifecycle of features: from requirements gathering and UI/UX collaboration to backend API integration and deployment Collaborate closely with product and design to shape features that solve real user problems Implement clean, performant, and accessible UI using React, TypeScript, and modern frontend practices Build and maintain scalable backend services using Node.js/Express, with well-designed APIs and data models Use analytics and product metrics to measure feature success and iterate for improvement Take initiative to improve engineering processes, dev experience, or user experience Drive frontend performance improvements, bundle optimizations, and rendering strategies Maintain code quality through thoughtful architecture, testing, and documentation Proactively address technical debt and participate in refactor or migration efforts Actively contribute to planning and execute reliably under fast-moving product priorities Requirements: 3 years of FullStack development experience, with strong frontend engineering skills Experience in taking features or systems from 0 → 1, and seeing them through to adoption Strong command over JavaScript/TypeScript, Vue.js, modern state management, and component-based architecture Working knowledge of Node.js, REST APIs, and databases (MongoDB, PostgreSQL, etc.) Product intuition: ability to weigh trade-offs, collaborate with PM/design, and advocate for users Passion for metrics and data-driven decisions—you care about impact, not just delivery Clear communicator and collaborator, comfortable working across teams A track record of taking initiative to solve problems beyond what’s assigned Interview Process: Technical Interview I Assignment Technical Interview II Cultural Fitment Round EEO Statement: The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision. Show more Show less

About HighLevel: HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home. Our Website - https://www.gohighlevel.com/ YouTube Channel - https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/ Our Customers: HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 500K businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors. Scale at HighLevel: We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases. About the Team: Currently we have millions of sales funnels, websites, attributions, forms and survey tools for lead generation. Our B2B customers use these tools to bring in the leads to the HighLevel CRM system. We are working to continuously improve the functionality of these tools to solve our customers’ business needs. In this role, you will be expected to be autonomous, guide other developers who might need technical help, collaborate with other technical teams, product, support and customer success About the Role: We are looking for an experienced software engineer with strong technical and communication skills who has developed full stack web apps, created solid APIs and beautiful interfaces for consuming them in user friendly apps. Focusing on details and well written self documented code are essential for this position. You can expect to collaborate with a solid team of designers, product managers, developers and testers on a daily basis. You must be experienced in building highly scalable and resilient systems that can meet our customer needs. Responsibilities Improve and create new lead capture domain models. Build backend & Frontend API features and architecture. Work cross-functionally across our platform, experience, integrations, payments and marketplace teams. Drive performance through benchmarking and optimization Work with a wide range of systems, processes, and technologies to own and solve problems from end to end Collaborate closely with our leadership team including engineers, designers, and product managers to build new features and products Uphold high engineering standards and bring consistency to the many codebases and systems you will encounter. Work on 1 to 2 products. Create and improve lead capture tools like funnels, websites, forms, surveys, social media Architect and build backend & Frontend APIs and features Your Core Skills 4+ years of experience in a full-stack environment. Proficient with various programming languages and tools such as but not limited to Javascript, TypeScript, Vue.js , NodeJS, and GraphQL Must be able to work with a team and collaborate remotely. You have an entrepreneurial mindset, are eager to take on different roles when necessary and know how to navigate a start-up environment. You are fulfilled by being a generalist working on both the frontend, backend, and anything it takes to solve problems and delight users and take pride in working on projects involving a variety of technologies and systems. Ability to stitch together many different services and processes together, even if you have not worked with them before. Hold a great deal of empathy for your team and users, you are a steward of crafting great experiences. Have great communication skills and can thrive in a highly collaborative environment when working cross-functionally with many stakeholders. Driven by product quality, and innately know how to balance trade-offs with time to launch new features. A keen eye for design and love to think about user flows and user experiences. Must have experience with HTML5 and CSS3 Additional Skills Experience with the Nuxt.js framework is a plus. Experience with MongoDB profiling and query optimization. Using CSS frameworks such as Bootstrap and TailwindCSS Experience working in the GCP (Google Cloud Platform) ecosystem. EEO Statement: The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision. Show more Show less

About Us HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals. HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names. Our People With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home. Our Impact Every month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen. Learn more about us on our YouTube Channel or Blog Posts Who You Are We’re seeking a dynamic Product Marketing Associate with a passion for transforming technical details into clear, engaging product education for our customers. In this pivotal role, you’ll be the cornerstone of our efforts to ensure that every piece of our help documentation is accurate, up-to-date, and user-friendly. Working closely with cross-functional teams, you’ll translate complex product updates into intuitive, accessible content that empowers our users and strengthens our overall customer experience. What You'll Be Doing Write new help documentation for the HighLevel knowledge base. Update old or existing help documentation to match current application UI and functionality. Monitor and audit help documentation and feedback looking for ways to improve content. Coordinate with Product Managers and Dev Team to facilitate the creation of documents as releases roll out. Support product-education related initiatives across internal teams. What You'll Bring A deep and broad understanding of the HighLevel platform. Enjoy writing about technical features in a way real users can easily understand. Are highly organized with the ability to independently execute. Ability to visualize issues from the perspective of our customers. Ability to manage projects within the confines of specified budgets. Ability to manage multiple projects simultaneously. Detail-oriented and capable of producing a highly polished final product. Clear communicator with exceptional written and collaboration skills. Experience/Education/Certifications Required At least one year of experience using HighLevel products and services. At least one year of small/local business marketing experience. At least one year of experience creating “how to”/help content. Experience with video editing software (Camtasia, Screenflow, Capcut, Premier, Final Cut, etc.). Experience with graphic design and photo editing tools (Photoshop, Canva, etc.) Equal Employment Opportunity Information The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision. Show more Show less

About Highlevel: HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals. HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names. Our People With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home. Our Impact Every month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen. Learn more about us on our YouTube Channel or Blog Posts About the Role: Seeking a Full Stack Developer with a minimum of 4+ year's hands-on experience in Node.js and Vue.js (or React/Angular). You will be instrumental in building cutting-edge, AI-powered products. Team-Specific Focus Areas: Conversations AI: Develop AI solutions for appointment booking, forms filling, sales, and intent recognition Ensure seamless integration and interaction with users through natural language processing and understanding Workflows AI: Create and optimize AI-powered workflows to automate and streamline business processes Voice AI: Focus on VOIP technology with an emphasis on low latency and high-quality voice interactions Fine-tune voice models for clarity, accuracy, and naturalness in various applications Support AI: Integrate AI solutions with FreshDesk and ClickUp to enhance customer support and ticketing systems Develop tools for automated response generation, issue resolution, and workflow management Platform AI: Oversee AI training, billing, content generation, funnels, image processing, and model evaluations Ensure scalable and efficient AI models that meet diverse platform needs and user demands Responsibilities: Lead the design and development of large-scale AI agents and generative AI applications Evaluate and optimize AI response models to improve accuracy, relevancy, and performance Develop robust backend systems using Node.js and optionally integrate with Python for AI-related tasks Design intuitive front-end interfaces using frameworks like Vue.js, React Build and maintain scalable databases, primarily using MongoDB, and ensure seamless data management Collaborate with cross-functional teams to deliver production-ready applications with significant usage Ensure high-quality code with version control tools like Git and implement CI/CD pipelines Stay updated with the latest AI technologies and frameworks to drive innovation Requirements: Expertise with building large scale AI Agents along with Response Evaluations Good hands-on experience with Node.Js and Vue.js (or React/Angular) Experience of working with production-grade applications deployed at scale. Bachelor's degree or equivalent experience in Engineering or related field of study 5+ years of engineering experience Expertise with MongoDB Proficient understanding of version control software (eg git) Strong communication and problem-solving skills EEO Statement: The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision. Show more Show less

About Us HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals. HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names. Our People With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home. Our Impact Every month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen Learn more about us on our YouTube Channel or Blog Posts Who You Are: As an Associate Director, Implementation Services you will oversee the implementations team and ensure alignment with departmental and corporate goals. Leading by example, you’ll provide exceptional leadership and prioritize superior customer service. Your role involves managing teams, developing strategies to drive onboarding and implementing customers, customer satisfaction, retention, service adoption, and collaborating across departments to optimize performance and revenue. You’ll be accountable for achieving top metrics, analyzing feedback, and implementing strategies for improvement, including training, staffing, and rewards programs. Additionally, you will foster a team culture aligned with our core values and support career growth for team members. What You'll Do Leadership & Team Management Lead, coach, and develop a team of Sr. Managers and Managers, holding them accountable to KPIs and operational excellence. Foster a high-performance culture focused on growth, innovation, and proactive problem-solving. Ensure proper staffing, coverage, and preparation for seasonal demand and promotions. Customer-Centric Execution Drive product adoption, customer satisfaction, loyalty, and retention by leading initiatives to reduce churn and improve the overall customer experience. Engage directly with customers as needed to support your team in delivering value through proven implementation strategies. Data-Driven Strategy Leverage data and analytics to monitor customer health indicators and inform strategic decisions. Collaborate with the Customer Success Operations team to maintain accurate customer data and drive a consistent, data-led customer journey. Analyze trends and develop strategic action plans to improve customer service and experience. Cross-Functional Collaboration Partner with the Head of Success on staffing, budgeting, and resource planning Manage complex, cross-functional projects in collaboration with Sr. Managers and internal teams. Design and refine service processes to optimize workflows and improve service metrics. Operational Excellence Establish and scale repeatable best practices and implementation strategies. Identify and implement process improvements to enhance team efficiency, productivity, and engagement. Ensure alignment and collaboration with other departments and Customer Success teams (Affiliate, Trail Experience, Marketing, Customer Care, Operations, Product, etc.) to address customer needs. Contribute to strategic initiatives and adapt responsibilities as business needs evolve. What You'll Bring: Bachelor’s degree in Business Administration, Marketing, or a related field. Minimum of 10-12 experience in Customer Success or a related field. With that, 3-4 years of managerial experience. Strong leadership, team management, and change management skills. Excellent communication and interpersonal skills. Proficiency in Customer Success software and tools. Analytical mindset with the ability to interpret and act on data. Proven track record of developing and implementing effective customer success strategies. Experience with cross-functional team collaboration Strong strategic thinking and decision-making skills, especially in scaling operations or improving efficiency. Familiarity with CRM systems and Customer Success technologies. Ability to manage multiple projects and priorities in a fast-paced environment Equal Employment Opportunity Information The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision. Show more Show less

About Us HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals. HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names. Our People With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home. Our Impact Every month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen. Learn more about us on our YouTube Channel or Blog Posts Why Join HighLevel? Hyper-Growth & Impact: Shape and drive growth for one of the fastest-growing B2B SaaS platforms. User-Centric Focus: Build solutions that help digital creators, course builders, and eCommerce brands scale their businesses. Fast-Paced Execution: HighLevel follows lean, experiment-driven methodologies to ship improvements in weeks, not quarters. Cross-Functional Collaboration: Work with product, marketing, success, and engineering teams to drive adoption and engagement. Ownership & Autonomy: You get the space to take initiative, lead growth strategies, and deliver measurable results. About The Role We’re seeking a Growth Product Manager to drive engagement, adoption, and revenue growth for Digital Creators, Online Courses, Communities & eCommerce businesses using HighLevel. You will focus on activation, retention, and expansion by leading experiments, optimizing user flows, and leveraging data-driven insights to improve product adoption. This is a high-impact role requiring close collaboration with marketing, sales, customer success, and product teams. Your work will directly contribute to increasing trial conversions, feature adoption, and expansion revenue within these segments. Type : Full Time (Remote in India) Key Responsibilities Drive User Growth : Develop and execute strategies to increase adoption, retention, and expansion for creators, course sellers, and eComm businesses. Optimize Activation & Onboarding : Identify friction points in the user journey and implement solutions to accelerate activation and feature adoption. Experimentation & A/B Testing : Run rapid experiments to validate hypotheses around user growth, trial conversions, and engagement. Data-Driven Decision Making : Analyze product usage data, NPS, C-SAT, retention, and churn to uncover growth opportunities. Collaboration Across Teams : Work closely with marketing, product, success, and support to improve user experiences and drive growth initiatives. User Research & Feedback Loops : Conduct regular user interviews to understand pain points and develop solutions that enhance product stickiness. Monetization & Expansion : Identify upsell and cross-sell opportunities within the digital creator and eCommerce ecosystem. Go-to-Market Support : Collaborate with marketing and sales teams to refine messaging, positioning, and user education initiatives. Core Skills Growth & Experimentation : Experience running A/B tests, optimizing funnels, and iterating on product-led growth strategies. Analytics & Insights : Strong ability to interpret data (via Mixpanel, Pendo, Google Analytics, SQL, etc.) and translate insights into actionable plans. User-Centric Mindset : Ability to deeply understand and anticipate user needs through direct engagement and research. Cross-Functional Leadership : Experience working with marketing, sales, product, and engineering to execute growth strategies. Project & Program Execution : Ability to prioritize and execute initiatives that deliver measurable impact. Technical Acumen : Understanding of SaaS products, API-driven workflows, and automation tools used by digital creators and eCommerce businesses. Additional Skills (Preferred) Prior experience in Digital Creators, Online Courses, Community Management, or eCommerce SaaS . Familiarity with PLG (Product-Led Growth) strategies . Experience working in a fast-paced startup or high-growth SaaS environment . Understanding of marketing automation, funnels, and behavioral analytics . What Success Looks Like Increased trial-to-paid conversions within the Digital Creators, Courses, Communities & eComm segments. Improved feature adoption & retention through better onboarding and engagement strategies. Higher expansion revenue through upsell/cross-sell strategies for existing users. Reduced churn rates by addressing core pain points in the user journey. A strong, data-backed growth experimentation process leading to measurable improvements. This role is ideal for someone who thrives on growth experimentation, user engagement, and data-driven decision-making while working across teams to build a high-impact product experience Equal Employment Opportunity Information The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision. Show more Show less

About Us HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals. HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names. Our People With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home. Our Impact Every month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen. Learn more about us on our YouTube Channel or Blog Posts About The Role HighLevel Inc is actively seeking a dynamic Product Manager to work on the AI products within our team. In this influential role, you'll be at the forefront, identifying opportunities, conducting proof of concepts, shaping user experiences, and crafting innovative solutions. Collaborating closely with diverse teams, including engineers, marketers, support agents, and customer success, you will play a pivotal role in defining, prioritizing, and bringing to fruition groundbreaking solutions. This role offers a unique opportunity to drive innovation, optimize user experiences, and enhance customer interactions through the strategic application of AI. Join us at HighLevel Inc and be a vital part of reshaping the future of our AI landscape. Type - Full Time (Remote in India) Your Roles & Responsibilities: Strategy & Vision: Establish the strategic direction and vision for the product features. Make informed decisions about product roadmaps based on market trends, customer needs, and competitive landscape. Product Planning and Roadmap: Collaborate with stakeholders to identify and prioritize requirements and feature enhancements. Collaborate with the support team to identify their needs and current challenges, which would feed forward into the Product planning process. Develop and maintain a detailed product roadmap for our Voice AI, aligning it with the company's overall product strategy and goals. Requirements Definition: Conduct user research, interviews, and data analysis to gather insights and identify pain points. Translate user needs into clear and actionable product requirements, user stories, and acceptance criteria. Product Development and Launch: Collaborate with engineering, design, and support teams to ensure timely and high-quality product delivery. Plan and execute product launches, creating go-to-market strategies, coordinating marketing efforts, and driving user adoption and engagement. Stakeholder Communication: Communicate product plans, progress, and updates to internal teams and stakeholders, including executives. Act as a subject matter expert on Voice and Conversational AI and Best Practices, providing guidance and support to internal teams and external customers. Performance Monitoring and Analysis: Define and track key product metrics to evaluate performance and drive data-driven decision-making. Monitor user feedback and conduct a competitive analysis to identify areas for improvement and address pain points. What we’re looking for; Domain Knowledge : Strong understanding of AI, Agent Builders, chatbots/voicebots & SaaS concepts, technologies, and market trends. Analytical Skills: Excellent analytical and problem-solving skills. Ability to use data and metrics to drive product decisions and measure success. Communication Skills: Excellent written and verbal communication skills, with the ability to effectively communicate complex ideas and concepts to both technical and non-technical stakeholders. Leadership and Collaboration : Strong leadership skills to drive the product vision, influence cross-functional teams, and work collaboratively in a fast-paced, agile environment. User-Centric Mindset: Deep empathy for users and a strong passion for delivering exceptional user experiences. Business Acumen: Understanding business models, market dynamics, and competitive landscape. Ability to align product decisions with business goals and drive product success. Experience; Minimum 3+ years as a Product Manager, with a strong preference for AI, chatbots (Voice and Chat) & SaaS experience Bachelor's degree in computer science, engineering, business, or a related discipline Familiarity with leading AI technologies and how SaaS support works Why Join HighLevel? Collaborative Culture : A passionate and driven team. Ownership and Responsibility : It’s never somebody else’s job. User-Centric : Focused on adding value for our users. Agility : Fast delivery using lean principles, going to market in weeks instead of quarters. Innovation : Good ideas always get tested. Team Care : We take care of our team so they can take care of our users. Continuous Improvement : Embracing constant and iterative improvement. Learning Opportunity : Learn how to scale a B2B SaaS startup and build impactful products. Indicative Interview Process Please note that the sequence and number of rounds may vary based on the candidate, interim feedback, and role requirements. Step 1: Introductions & Exploratory Call (Duration: 30 mins) - This step aims to introduce HighLevel to you, answer questions about our Vision, Mission, and roadmap, and get to know you better. Step 2: Product Round (Duration: 60 mins) - This round assesses your product management skills and abilities across various dimensions, such as strategic thinking, process understanding, product judgment, and problem-solving. Step 3: Assignment - You will be expected to work on a Product Teardown Case Study. Step 4: Case Study Round (Duration: 60 mins) - The goal of this round is to evaluate your presentation, product sense, communication, and strategy skills. Step 5: Cultural Fitment Round (Duration: 30 mins) - The goal of this round is to assess cultural fit by discussing values, behaviors, traits, and other relevant aspects to ensure alignment between the candidate and the company’s culture. Equal Employment Opportunity Information The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision. Show more Show less