Job Description Responsible for managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in Cloud & Security domain. The role acts as a conduit between customers and other teams such as engineering, architecture etc. for any issue resolution. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles. Responsibilities Technical administration or troubleshooting to ensure the efficient functionality of the solution. Incident Validation, Incident Analysis, Solution recommendation Assists with the development, revision, and maintenance of Standard Operating Procedures and Working Instructions Act as a point of escalation for Level-1 customer service analysts Coordinate with IT teams on escalations, tracking, performance issues, and outages. Prepare Monthly Executive Summary Reports for managed clients and continuously improve their content and presentation. Provide recommendations in tuning and optimization of systems, processes, procedures, and policies. Maintain an inventory of the procedures used by the operations team and regularly evaluate the procedures and add, remove, and update the procedures as appropriate. Publish weekly reports and monthly reports on customer service operations activity. Desired Skill sets Good knowledge on implementation, installation, integration troubleshooting and overall functionalities Experience in troubleshooting platform related issues, data backup, restoration, retention Maintains awareness of latest technologies in the domain
Technical Skills: Networking Technologies: In-depth knowledge of LAN technologies including STP, VLAN, and VTP . Proficiency in network management protocols such as NTP, ACL, VRRP, HSRP . Aruba Equipment: Expertise in configuring and troubleshooting Aruba controllers and access points (Models: 7240, 7210, 315, 515, 375, 305, 315, 205, 105, 203, AP11, 2930F, 3810M, 5406, 8320, 8400). Hands on experience with Aruba Mobility Master , ClearPass , and Airwave NMS . Cisco Equipment: Experience in deploying and configuring Cisco switches and wireless controllers . Familiarity with Cisco switches and routers for network deployment. Troubleshooting Skills: Strong expertise in diagnosing and resolving network issues . Ability to perform root cause analysis for network outages and apply appropriate fixes. Network Services: Configuration and management of DHCP services . Comprehensive understanding of network security protocols and configurations, ensuring secure network communication. Reporting & Documentation: Ability to generate detailed network-related reports for management and decision-making. Skilled in documenting network configurations and tracking changes to ensure up-to-date network records. Operational Skills: Incident Management: Experience handling P1 tickets in a mission-critical environment , ensuring rapid issue resolution. Proven ability to adhere to SLA requirements and resolve high-priority incidents efficiently. 24x7 Support Experience: Capable of providing support and operating within a 24x7 network environment , ensuring uninterrupted network service. Interpersonal Skills: Communication Skills: Strong verbal and written communication skills to effectively communicate with cross-functional teams, clients, and management.
Job Description Key Responsibilities: Provide L2 operational support for SD-WAN solutions (Cisco Viptela, Fortinet, Versa, Aruba, or similar). Troubleshoot SD-WAN related incidents, connectivity issues, and performance problems. Manage and support SD-WAN controllers, edge devices, and related components. Perform configuration, monitoring, and health checks of WAN/SD-WAN devices. Collaborate with L1, L3, and vendor support teams for issue resolution. Implement approved changes, upgrades, and patches on SD-WAN devices. Work on integration of SD-WAN with existing WAN/MPLS networks. Ensure compliance with network security standards and policies. Prepare and maintain operational documentation, SOPs, and incident reports. Participate in 24x7 support with on-call rotation (if applicable). Required Skills & Experience: 57 years of overall networking experience, with SD-WAN. Strong knowledge of SD-WAN platforms (Cisco Viptela, Versa, Fortinet, etc.). Expertise in WAN technologies: MPLS, IPSec, GRE, BGP, OSPF, QoS. Experience in routing, switching, and firewall basics. Hands-on troubleshooting skills using monitoring and diagnostic tools. Familiarity with ITIL processes (incident, change, problem management). Strong communication and documentation skills. Desired Skill sets Good knowledge on implementation, installation, integration troubleshooting and overall functionalities Experience in troubleshooting platform related issues, data backup, restoration, retention Maintains awareness of latest technologies in the domain
35 years of IT support experience, with at least 2 years in Intune/Endpoint Manager administration. Strong knowledge of Microsoft Intune, Azure AD, Autopilot, MDM, and MAM policies. Hands-on experience in device enrollment, compliance, conditional access, and app deployment. Good understanding of Windows 10/11, iOS, Android, and macOS device management. Experience with PowerShell scripting for automation and troubleshooting. Familiarity with SCCM / Endpoint Configuration Manager (added advantage). Strong problem-solving, communication, and documentation skills. Ability to work in a 24x7 support model (rotational shifts if required).
Job Description Job Summary: We are seeking a highly skilled and experienced Sr. Manager Revenue Control to lead and manage revenue accounting for usage-based services. The ideal candidate will be a qualified Chartered Accountant (CA) or equivalent, with a minimum of 7-9 years of relevant experience in revenue accounting, reconciliations, and financial analysis. Key Responsibilities: Oversee revenue accounting for usage-based services. Review of Invoice Register vs SAP data. Analyze actual vs estimated variance for revenue and cost. Manage intercompany invoice accounting , reconciliation, and follow-ups. Handle deferred revenue accounting and amortization processes. Account for prepaid cases and analyze related expenses and income. Perform accrual analysis on rate/volume/destination level for usage Analysis manual estimations inputs from various sources. Identify net accounting/low margin cases . Conduct analysis for high-value deals Prepare MoM and QoQ variance analysis for review. Coordinate with cross-functional stakeholders . Preparation of Audit schedules, including geographical revenue and related party transactions. Required Qualifications & Skills: Chartered Accountant (CA) or equivalent qualification. Strong understanding of revenue accounting principles and intercompany transactions. Proficiency in SAP and other financial systems. Excellent analytical and problem-solving skills. Strong communication and stakeholder management abilities. Preferred Experience: Minimum 7 + years of experience in revenue accounting or related finance roles. Experience in handling complex reconciliations and variance analysis. Exposure to usage-based service models and intercompany accounting.
Job Description Technical Skills Firewall Configuration & Management (Cisco ASA, Palo Alto, Fortinet, Checkpoint) Intrusion Detection & Prevention Systems (IDPS) Access Control Lists (ACLs) VPN Setup & Management SIEM Integration (Splunk, QRadar, etc.) Network Segmentation & Monitoring Log Analysis & Threat Detection Security Auditing & Compliance (ISO 27001, NIST) Vulnerability Assessment & Penetration Testing Cloud Firewall Security (AWS, Azure) Soft Skills Problem-solving & analytical thinking Collaboration with cross-functional teams Incident response & crisis management Documentation & reporting Grey route testing, new brands identification, market intelligence analysis Process creation, streamlining it along with documentation
Job Description Operational role that works under direct supervision, responsible for day-to-day office support operations Responsibilities Manage and maintain calendar schedules. Organize and coordinate meetings, conferences, travel arrangements. Responsible for documentation, collating and distribution of minutes of meetings Collate information & maintain databases. Minimum qualification & experience experience in secretary roles Desired Skill sets Proficient computer skills, including Microsoft Office Strong verbal and written communication skills
Job Description We are seeking a data-driven and detail-oriented HRAnalytics Specialist to join our Human Resources team. This role will beresponsible for leveraging data to provide insights that support strategic HRdecisions, improve employee experience, and optimize workforce planning. Theideal candidate will have strong analytical skills, proficiency in datavisualization tools, and a passion for transforming HR data into actionableintelligence. Responsibilities Collect, clean, and analyze HR data from various sources (e.g., HRIS, ATS, LMS, surveys). Develop dashboards and reports to monitor key HR metrics such as turnover, engagement, diversity, and performance. Support workforce planning, talent acquisition, and retention strategies through predictive analytics. Collaborate with HR business partners to identify trends and provide data-backed recommendations. Conduct ad hoc analyses to support HR initiatives and leadership decision-making. Ensure data integrity and compliance with data privacy regulations. Automate recurring reports and streamline data processes using tools like Excel, SQL, Python, or R. Present findings in a clear and compelling manner to both technical and non-technical stakeholders. Desired Skill sets Expertise in dashboard preparation and data visualization. Strong analytical and logical thinking abilities. Ability to derive actionable insights from complex datasets. Experience in presenting data to non-technical stakeholders. Passion for using data to solve HR challenges and improve employee outcomes.
Job Description The role is responsible for executing the plan to reach the digital sales targets (OB and revenue) by maintaining and expanding the customer base. The role will own the entire sales process from creating formal customer proposal until the order fulfilment. This is an operational role, responsible for delivering results that have direct impact on the achievement of results within the assigned account and business Responsibilities Delivering Revenue Targets and Pipeline Growth Developing existing customer base through appropriate digital propositions Identifying requirements & digital sales opportunities in the region Understanding the market needs and expectations Managingaction plan for assigned regions. Responding to and following up on sales enquiries Monitoring and reporting on customer feedback, market and competitor activities and provide relevant reports and information. Capturing qualified opportunities in SFDC, and growing strong pipelines Proactively identifying the problem area internally with product & solutions team, setting up periodic calls between, sales, legal, commercial, solution & product to propose the desired solution to customers, prioritize on key opportunities to gain faster closures. Keeping up to date with products and competitors Minimum qualification & experience enterprise digital sales or account management experience Desired Skill sets Experience in SFDC management, pipeline/funnel build Account management and sales experience Demonstrable ability to create and give business & technical presentations and demos. Demonstrated experience in gathering and understanding market requirements.
Job Description Responsible for software development projects involving design, development, testing, debugging and implementation of software applications and source code to support end users needs. This is an operational role, responsible for driving day-to-day operations. Responsibilities Participate in designing discussions, planning meetings. Developing the new application/software based on the business requirements. Translating designs into high quality code at all levels of SDLC Involve in defining infrastructure and deployment requirements. Build and maintain operational tools for testing, deployment, monitoring, and analysis. Integrate software components and third-party programs. Develop, test, troubleshoot, debug and upgrade software across a wide array of services and functional areas. Create technical documentation for reference and reporting. Involve with Product Owners and teams in story grooming, backlog maintenance and prioritization and planning. Prepare Test Strategies and Test Design Identify tools and approach for automated testing. Generate Test reports and based on the features, modules, severity, and releases based. Desired Skill sets Expert code/test case writing skills Ability to develop unit testing of code components or complete applications. Understand concepts of software engineering. Experience with software design, coding, testing and development. Knowledge and/or experience in scrum/Agile techniques
Job Description The role is responsible for software development /testing/deployment/debugging process. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes. Responsibilities Writing effective and scalable code/test case Debugging and deploying applications Providing support for production environment Preparing software development calendar Preparing reports and dashboards on project time deviations, rework time etc Conducting development testing and reports testing issues to supervisor Identifying and tracking bugs, assessing nature of bugs, and executing corrective actions Desired Skill sets Good programming skills Familiar with software applications and tools Good Knowledge on coding/testing environment
Job Description The role is responsible for defining the product (or platform) architecture, researching, designing, planning, developing, and evaluating new advanced network/product technologies and its components for products/services. Understand and work with the digital ecosystem of independent software vendors, system integrators, IT consultants, product OEMs, value-added-resellers, and telecom providers, aggregate value from these various ecosystem features and integrate into our own product platforms. This is a tactical role which contributes in defining the direction of the operating plans based on the business strategy, with a significant mid-term impact on business unit overall results. Responsibilities Translate customer design requirements into functional and technical requirements. Work with technology/software teams to develop use cases, PoCs and final product roll outs. Create the product architecture design document, lab design document and plan. Design & deploy physical architecture elements and integration, security requirements and service realization. Define and lead development of supporting systems - define parameters, process, interpretation, synchronization with operators etc. Review market and data trend analysis, design, and implementation of improvement initiatives for business processes/systems related to a given product/group of products/technology to enhance product portfolio. Provide Level 4 support (design-related issues) to Operations teams for resolution of escalated and chronic issues. Support in the preparation of product technical roadmap (next 1-3 years) Participate in design reviews of modern technologies. Working with wider ecosystem to develop standards, choose appropriate technology solutions and enable complete integration with Tata comm eco system or migration of our clients environments. Execute projects on a cross-functional and regional basis within the allocated costs, defined scope and timelines. Drive compliance to the change control process Periodically review business processes and performance against various parameters (turn around time, ease of use, first time right, cost) Collaborate with various teams within the business (such as sales support, commercial, sales, etc) to identify issues and opportunities. Seek inputs and ideas of how other businesses are facing similar challenges (such as value stream mapping, etc) Create statistics to analyze issues and build business cases for the project. Identify project managers and team based on the nature of identified issues and relevance to functions. Review project charters prepared by teams and provided own inputs and guidance. Finalize project milestones and KPIs. Discuss project charters and milestones at weekly meetings and status on the biweekly calls for any hurdles or roadblocks. Track success of complete projects against their specific KPIs Review on a quarterly basis the projects with senior stakeholders from respective functions the projects, their achievements, and any hurdles to be resolved. Drive interfunctional coordination for resolution of issues as required. Develop and if required along with project team conduct training on the new process to the relevant stakeholders. Support launch of new products and services - Identify with cross functional team internal processes that would be affected. Prepare change roll out plan (system codes, product literature, customer order forms, templates, pricing lists, etc) Participate in launch review calls to provide status update, resolve any dependencies, Oversee roll out of change plan and drive course correction where required. Desired Skill sets Experience in Design and implementation of secure architectures and designs related to cloud/network/collaboration technologies. Experience in creating technical use cases. SaaS Platforms & experience in public cloud deployments Agile Methodology Experience in Data Analytics Excellent market knowledge, including industry developments, customer needs, competitor products. Experience in creating HLD and LLD Familiarity with Industry leading regulatory standards Experience in deployment solutions and tying various system architectures.
Job Description Key Responsibility Responsible for driving day to day system and service engineering and operations. This is an operational role within Fibre services to Plan, Design and As built the Fibre assets in GIS tools that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes. Monitor and ensure proper completion of network surveying/design activities by Build Partner Active Participate in both Internal and External Meeting. Resolve issues affecting projects scope, quality, risk, and timeline Skills Required Candidate Should have basic knowledge in Telecom Network architecture and their components. Candidate should have basic knowledge in GIS Network applications tools like Small World, MicroStation, Arc GIS. Candidate should have basic knowledge in Fibre Planning hierarchy. Candidate should have good Communication skills to have different level of conversations with the on-shore / Off-shore stake holders.
Job Description Responsible for different aspects of engineering activities to provide differentiated services and solutions. These may also include product evaluation, solution designing and testing and roll out plan for existing and new services, including design of tools needed for operation of these new services and systems. This is an operational role, responsible for delivering results that have direct impact on day-to-day engineering operations in the respective areas of Network/SDWAN/Cloud & security/Unified Collaboration/Mobility & IoT. Responsibilities Systems engineering for front-end processors, cloud infrastructure, multiplexes, LAN/WAN communications, network nodes, switches, and various transmission systems. Ensure timely rollout of system enhancements, migration, deployment, and optimization projects. Involved in planning, architecture designing, developing, and testing solutions and service products riding on network or across multiple network layers. Involved in the development of systems including storage, load balancers, servers, and routers/switches. Manage physical connectivity, hardware & automation tools. Resolve issues based on escalations from the end user. Perform integration with existing systems and conduct service validation prior to hand over to Service Operations team. Direct the assurance team in adopting measures for fault rate & ticket rate reduction. Ensure engineering Projects completed within target dates within budget and agreed scope. Performance tuning and automation of application. Desired Skill sets Experience in system and platform deployment over the network layers Experience of managing systems including systems including storage, load balancers, servers, and routers/switches Knowledge of new and upcoming network system, application, and technologies Knowledge of network security and its applications Experience of network and cloud Infrastructure (Compute, Storage, backup, network, security) and application architecture and deployment Experience in Backup implementation and Operations
Job Description The role is responsible for software development /testing/deployment/debugging process. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes. Responsibilities Writing effective and scalable code/test case Debugging and deploying applications Providing support for production environment Preparing software development calendar Preparing reports and dashboards on project time deviations, rework time etc Conducting development testing and reports testing issues to supervisor Identifying and tracking bugs, assessing nature of bugs, and executing corrective actions Desired Skill sets Good programming skills Familiar with software applications and tools Good Knowledge on coding/testing environment
Python Developer Telecom Product Team We are seeking a highly skilled and innovative Python Developer to join our telecom product team. The ideal candidate should have a strong background in backend development, data processing, and system integration using Python. You will play a key role in building scalable, secure, and high-performance components for our telecom solutions, including network automation tools, service orchestration platforms, and analytics engines. Responsibilities Requirement Analysis & Solutioning Understand new requirements and perform technical analysis. Lead discussions with cross-functional teams and stakeholders to evaluate feasibility, technical specifications. Backend Development Design and develop robust Python-based services and APIs for telecom platforms. Implement data models, business logic, and integrations with OSS systems. Optimize code for performance, scalability, and maintainability. System Integration Integrate with third-party systems, network elements, and databases. Develop automation scripts and tools for network provisioning, monitoring, and fault management. Data Handling & Processing Build data pipelines for real-time and batch processing of telecom data. Work with structured and unstructured data formats (JSON, XML, CSV, SNMP, etc.). Testing & Deployment Write unit and integration tests to ensure code quality. Collaborate with DevOps teams for CI/CD pipelines and containerized deployments. Collaboration & Documentation Work closely with product managers, UX designers, and QA engineers. Document technical designs, APIs, and workflows for internal and external stakeholders. Innovation & Best Practices Stay updated with Python ecosystem, telecom standards, and emerging technologies. Contribute to architectural decisions and continuous improvement initiatives. Desired Skill Sets Strong proficiency in Python and related frameworks (e.g., Flask, FastAPI, Django). Experience with telecom platforms (e.g., OSS systems, network management tools, service orchestration). Familiarity with protocols and data formats used in telecom (e.g., SNMP, REST, SOAP, NetConf). Understanding of telecom user personas B2B, B2C, and internal operations. Experience with agile methodologies and working in sprint cycles. Knowledge of database systems (SQL and NoSQL), caching, and message queues. Exposure to cloud platforms (AWS, Azure, GCP) and container technologies (Docker, Kubernetes) is a plus.