Engineer - Cloud Operations

Roles and Responsibilities

• Change managers are responsible for monitoring and supervising changes to business processes and systems, technology and structures within the organization and ensure that changes are implemented on time
• Ensure to assess and approve all type of Change request (CRs) and schedule a CAB review meeting with relevant stakeholders on all business days.
• Ensure that changes are recorded and evaluated, and that authorized changes are prioritized, planned, tested, implemented, documented, and reviewed in a controlled manner
• Authorize change requests and coordinate with the Change Advisory Board for changes presenting higher risk
• Ensure standardized methods and techniques are used for efficient and prompt handling of all changes to meet agreed service levels and to prevent the occurrence of any change-related incidents
• Ensure to prepare the Audit reports Change requests to be audited and update TSMs on the compliance adherence
• Thorough knowledge of, and experience in, change management principles and methodology
• Ensure to maintain the patching calendar for quarterly/half yearly/annually by coordinating with technical teams and customers.
• Ensure to send patch notification to all the customers on regular intervals.
• Publish pre-patch reports to customer in the event of customer acceptance for patching
• Schedule downtime and coordinate to ensure patching takes place within scheduled window
• Ensure UPS calendars are received from Datacentres with a 30-day notice with Finalize inventory for UPS activities.
• Receive impact analysis and go-ahead from technology teams. Communicate schedule and receive go-ahead from customers for downtime if required.
• DR Drill need to be coordinate and drive end to end between the Technology teams and customers
• Ensure 100% DR Drill successfully completion without any downtime
• Working times for Change Management & Planned event: 9Hours / 5 Days (all business days of the week)

Requirements

• Good understanding of production IT Environment and IT Operations with ITIL certification.
• Must be curious and have a passion for solving problems
• Thorough knowledge of, and experience in, change management principles and methodology.
• Skill in business management, statistics, analytics, and spreadsheet software such as Excel.
• Ability to Managing the Email transaction effectively.
• Ability to influence others and achieve common goals.
• Excellent communication skills and ability to build strong relationships.
• Need to extend the shifts whenever support required.