Engineer - Cloud Operations

The role is responsible for managing customer queries and operations. This is an operational position where you will be expected to seek appropriate guidance and advice to ensure the delivery of quality outcomes. Your main responsibilities will include taking ownership of customer issues, providing resolutions, researching, diagnosing, and troubleshooting system/application issues. Additionally, you will follow standard procedures for escalating unresolved issues to the appropriate internal teams and ensure that SLAs are achieved while proactively maintaining them. To excel in this role, you should demonstrate strong problem-solving skills and have prior experience in providing customer service support in fast-paced, high availability, 24x7 environments. It is essential to stay updated with the latest technologies in the domain, including Cisco ACI, Firewall, HSM, AI cloud, and NSX. Join us at Tata Communications and be a part of redefining connectivity with innovation and intelligence. Drive the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services, and Network services. Together, let's envisage a New World of Communications.,