76 Itil Certification Jobs

We are seeking a detail-oriented IT Asset Management professional to oversee the lifecycle of IT assets within our organization. The ideal candidate will ensure effective management of hardware and software assets, optimize their use, and ensure compliance with organizational policies. RESPONSIBILITIES Manage and maintain IT asset inventory across the organization. Ensure accurate tracking of hardware and software assets throughout their lifecycle. Develop and implement IT asset management policies and procedures. Conduct regular audits to ensure compliance and accuracy of asset records. Collaborate with procurement and finance teams for asset acquisition and disposal processes. Provide reports and insights on asset utilization and optimization opportunities. SKILLS AND QUALIFICATIONS Bachelor's degree in Information Technology, Computer Science, or related field. 2-5 years of experience in IT asset management or related roles. Strong knowledge of asset management tools and software. Familiarity with ITIL framework and best practices. Excellent analytical and problem-solving skills. Proficient in Microsoft Excel and data analysis. Strong communication and interpersonal skills.

As a ServiceNow Developer/Consultant with 10+ years of hands-on experience, I bring a strong expertise in ServiceNow development and consulting. I have successfully delivered scalable, secure, and business-aligned ServiceNow implementations in Agile/Scrum environments. My core expertise lies in IT Service Management (ITSM), IT Operations Management (ITOM), Human Resources Service Delivery (HRSD), Finance Operations, and Governance, Risk, and Compliance (GRC). In terms of technical skills, I am proficient in JavaScript, GlideScript, HTML, CSS, and AngularJS. I have experience working with REST/SOAP APIs for integrations and using platforms such as ServiceNow Core Platform, CMDB, and Service Portal. I hold certifications as a ServiceNow Certified System Administrator and ServiceNow Certified Implementation Specialist in relevant modules. I excel in problem-solving and analytical skills and exhibit excellent stakeholder communication and collaboration abilities. My hands-on experience in Agile/Scrum project delivery further strengthens my profile as a competent ServiceNow Developer/Consultant. I am now looking for a new opportunity where I can leverage my skills and experience to contribute effectively.,

The role of Principal System Consultant involves delivering presentations and effectively communicating with customers and colleagues at all levels within the organization. Acting as a subject matter expert for various UKG Pro WFM Workforce Management Modules, you will facilitate workshops for complex projects, document requirements, and develop prototypes to confirm customer needs. As a mentor and coach, you will share best practices with the team and design tools to aid in solution building. In addition, you will assist with customer presentations, manage projects and accounts, and help resolve customer escalations. It is essential to continuously expand your knowledge of the UKG Pro WFM product line through self-study, training, and participation in virtual sessions. Proposing ideas and driving cross-functional collaboration projects will also be a key part of your responsibilities. As a highly seasoned specialist professional with extensive experience and deep knowledge in a specialized field, you will apply your comprehensive expertise to resolve complex issues creatively. Your work will involve analyzing situations, evaluating various factors, and developing solutions for diverse business problems. You will have the opportunity to work on unique challenges that may set precedents for future decisions. In this role, you will plan and organize project assignments of substantial variety and complexity, taking the lead in determining project objectives. You will have the autonomy to develop departmental policies, procedures, techniques, and standards while ensuring desired results are achieved. The ideal candidate will have a BS/BS degree in Computer Science, Management Information Systems, or a related discipline, along with 8-10 years of relevant work experience. You should have a minimum of 8 years of experience implementing a UKG Pro WFM Workforce Management Solution and at least 6 years of experience in integrations/APIs development. Possessing a Professional Dell Boomi Developer Certification, ITIL Certification, Project Management Certification, and other relevant product certifications may be required.,

The Exchange Support team is responsible for maintaining the global system for the firm's cryptocurrency trading business, which operates 24x7. This team provides L2/L3 support to Business users and has full ownership of the production environment for all key business lines, including the Exchange platform, Risk management system, Backoffice, Market data, and non-trading activities. We are looking to add strong technology-focused team members for various positions in the Exchange Production Support team. Primary responsibilities include, but are not limited to: User Management: Providing technical support to Sales, Business Users, Institutional and Retail customer base with a focus on application support, API support, and network connectivity. Incident Management: Identification and resolution of production incidents. The role requires end-to-end ownership of Production issues, collaborating with various technical and business support teams, escalation, and resolution of incidents in a timely manner. Process Management: Taking ownership of all release activities, participating in audit reviews, and executing BCP exercises. Ensuring Process Management continues to meet ITIL best practice standards, SLA, and Client expectations. Operations Management: Monitoring and automating application and infrastructure alerts to ensure timely actions are taken to maintain system stability and uptime for all applications. Maintaining knowledge repository and standard operating procedure documentation. Continuous Improvement: Identifying areas of improvement, implementing process optimization, automation of manual tasks, and improving the service level the team provides to end users. Required Skills: 7 to 15 years of Production Support experience, preferably within the Banking or Financial Service industry. Technical Skills: Experience with UNIX commands in debugging, SQLs, and Bash/Python scripting. Previous experience in supporting FIX protocol and APIs is a must. Strong technical understanding of Linux/Java-based systems with exposure to Cloud Technology and DevOps utilities. Good knowledge of monitoring, visualization, and scheduling tools like Grafana, Prometheus, Control-M, ITRS Geneos, Dynatrace, or similar utilities. Service-oriented with strong Incident handling and troubleshooting skills. ITIL certification preferred. Excellent written and verbal communication skills (English). Ability to communicate with different Stakeholders and interfacing teams in a clear and concise manner. Required experience in supporting Trading Systems (OMS/EMS) with exposure to Equities, Derivatives, FX, or Cryptocurrency Trading domains. Must be able to work under high pressure, handle multiple priorities, be result-driven with attention to details and deliver to demanding deadlines. Self-starter and able to quickly pick up new concepts, business areas, and technologies. Open to shift work and weekend support.,

As the global leader in high-speed connectivity, Ciena is dedicated to prioritizing a people-first approach. Our culture revolves around providing a flexible work environment that promotes individual growth, well-being, and a sense of belonging. We are a technology company that emphasizes our humanity, aligning our business priorities with significant social, community, and societal impacts. Join us as a Critical Incident, Problem, and Change Lead if you excel in service restoration, problem resolution, and change management. This role involves driving operational excellence, overseeing critical processes, and implementing innovative solutions to enhance service reliability. If you thrive in fast-paced settings, enjoy tackling complex challenges, and possess a design thinking mindset, seize this opportunity to create a tangible impact. Your Responsibilities: - Lead critical incidents to swiftly and effectively restore services, ensuring transparent communication with teams and stakeholders. - Promptly escalate issues to mobilize the right resources and facilitate resolutions. - Conduct post-incident reviews to pinpoint root causes and institute preventive measures. - Investigate recurring issues to identify root causes and deliver lasting solutions. - Track and document problem resolution efforts to minimize service disruptions. - Manage change processes to mitigate risks and ensure seamless transitions. - Organize Change Advisory Board (CAB) meetings for approvals and monitor change impacts. - Encourage service owners to actively participate in restoration and resolution efforts. - Cultivate strong cross-functional relationships to promote collaboration and accountability. - Apply design thinking principles to creatively solve problems and enhance user experiences. Requirements: - Extensive experience in managing incidents, problems, and changes in technology-driven environments. - Exceptional verbal and written communication skills, with the ability to multitask and prioritize effectively under pressure. - Demonstrated capability to escalate issues efficiently and foster collaboration across teams. - Familiarity with design thinking principles to deliver innovative solutions and enhance processes. Preferred Qualifications: - ITIL certification or equivalent experience in service management. - Proficiency in incident tracking tools and systems. - Background in working within fast-paced, technology-driven environments. If you are not ready to apply yet, consider joining our Talent Community to receive relevant job alerts directly to your inbox. At Ciena, we strive to cultivate an environment where our employees feel respected, valued, and heard. We celebrate the diversity of our workforce and treat our employees as individuals, rejecting all forms of discrimination. Ciena is an Equal Opportunity Employer, inclusive of disability and protected veteran status. If contacted regarding a job opportunity, please inform Ciena of any accommodation measures you may require.,

Your responsibilities include monitoring, managing, and controlling the full lifecycle of incidents across infrastructure and applications. You will establish and operate a governance framework for SLA and performance management. Developing automated functions for faster incident resolution using tools like ServiceNow and Splunk is also a key aspect of your role. Driving continuous efficiency in event management and proactive incident prevention will be crucial. Ensuring compliance with regulatory and internal standards for incident management is a priority. Collaborating with internal and external stakeholders to improve service availability and performance is essential. You will own and resolve major incidents end-to-end, ensuring timely resolution and escalation of risks. Maintaining dashboards, reports, and documentation for incident tracking and root cause analysis is part of your responsibilities. KPI-based monitoring will be used to ensure incident ageing is under control and resolution timelines are met. To be successful in this role, you should have a Bachelor's degree in computer science, Information Systems, or a related field. A minimum of 12 years of IT experience, with at least 6 years in a managerial role, is required. A strong background in service management and operations across global portfolios is necessary. ITIL certification is preferred. Experience with ITSM tools (preferably ServiceNow), automation dashboards, and reporting is expected. Knowledge of KPI frameworks, scorecards, and contract governance is essential. Effective communication with technical and non-technical stakeholders is crucial. Experience in process improvement and automation for waste reduction is beneficial. Strong analytical thinking, communication, and leadership skills are required. Fluency in English is a must. Desirable requirements include experience in pharmaceutical or regulated industries and familiarity with compliance frameworks and audit processes. You will receive flexible working arrangements, including hybrid options. Access to global learning and development programs will be provided. Opportunities to lead impactful service delivery initiatives are available. A collaborative and inclusive work culture that supports personal and professional growth is fostered at Sandoz. Generic and Biosimilar medicines are the backbone of the global medicines industry. Sandoz, a leader in this sector, provided more than 900 million patient treatments across 100+ countries in 2024. With investments in new development capabilities, production sites, new acquisitions, and partnerships, there is an opportunity to shape the future of Sandoz and help more patients gain access to low-cost, high-quality medicines, sustainably. The momentum at Sandoz is powered by an open, collaborative culture driven by talented and ambitious colleagues. An agile and collegiate environment with impactful, flexible-hybrid careers is offered, where diversity is welcomed, and personal growth is supported. Join Sandoz!,

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Join our team as a Delivery Partner and embark on an exciting professional journey that goes beyond just delivering services. As a crucial member of our organization, you will have the opportunity to forge powerful and enduring business-to-business relationships with our customers. Your exceptional ability to effectively communicate innovative solutions and navigate the intricacies of Kyndryl's diverse offerings will be instrumental in delivering services and shaping the future of our delivery of complex services. In this role, you won't simply be a passive participant you'll be at the forefront, leading and supporting customers, and representing Kyndryl activities within your specialized area of practice. By leveraging your expertise and passion, you will contribute to our Sector, Solution, and Community initiatives, collaborating with like-minded professionals to drive collective success. Moreover, your impact extends beyond customer relationships. As a Delivery Partner, you will be entrusted with the customer governance and financial prosperity of the engagements you manage directly. This accountability grants you the opportunity to demonstrate your strategic acumen and drive tangible results, both for our customers and for our organization. At Kyndryl, we foster an environment of innovation, collaboration, and growth. As a Delivery Partner, you will find yourself surrounded by a dynamic and diverse team of industry experts who are passionate about pushing boundaries and redefining what's possible. You'll have access to cutting-edge resources, comprehensive support, and professional development opportunities that will enable you to continuously enhance your skills and elevate your career to new heights. If you're ready to embrace a role that not only challenges you intellectually but also empowers you to make a meaningful impact on the world of complex services, then this is the opportunity you've been waiting for. Join us as a Delivery Partner and become an integral part of Kyndryl's exciting journey to reshape the future of our industry. Your Future at Kyndryl Kyndryl has a global footprint, which means that as a Delivery Partner at Kyndryl you will have opportunities to work on projects and collaborate with colleagues from around the world. This role is dynamic and influential - offering a wide range of professional and personal growth opportunities that you won't find anywhere else. Who You Are You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others. Required Skills and Experience: 10+ Years IT Service Management Delivery experience 5+ Years in a similar role Basic technical know-how to ensure active participation and contribution in managing BAU delivery Process Governance / Analysis experience Fluency in English is mandatory, both written and verbal. Excellent Communication skills, both written and verbal, with strong emphasis on the attention to detail Ability to take the initiative, to pursue and investigate the underlying issues within complex problems Technical documentation including management of document libraries. Ability to work under pressure and with conflicting priorities Assertiveness, negotiation, and facilitation skills Strong analysis and problem determination skills Ability to continually deliver and a high regard for quality service An understanding of the client functions and requirements and the potential impact that operational issues could have on business operations Good working knowledge of Service Level Agreements (SLAs) Ability to initiate self-education to improve skill levels Understand and follow Org Change Management procedures Excellent interpersonal skills Preferred Skills and Experience: Experience in Domestic / on-site client management Good working knowledge and experience of other word processing, spreadsheet packages and presentation software, e.g. MS office Service Management knowledge/ skill as per ITIL model. ITIL certification & understanding is a must. Being You Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learningprograms give you access to the best learning in the industry to receive certifications, includingMicrosoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked How Did You Hear About Us during the application process, select Employee Referral and enter your contact's Kyndryl email address.

As a Process Expert (ITIL Certified & Compliance Specialist), your main responsibility will be to design, implement, and optimize IT service management (ITSM) processes while ensuring compliance with industry regulations and company policies. You will need to have expertise in ITIL best practices and various compliance frameworks such as ISO 27001, GDPR, SOC 2, and HIPAA. Collaborating with IT, security, and business teams will also be essential to ensure adherence to processes and compliance requirements. Your key responsibilities will include designing, implementing, and optimizing ITSM processes based on ITIL best practices. Monitoring service performance, identifying gaps, and recommending improvements will also be part of your role. Ensuring effective execution of incident, problem, and change management processes is crucial. You will need to ensure that IT processes align with regulatory requirements and conduct periodic audits and assessments to maintain compliance. Identifying opportunities for process automation to enhance efficiency and compliance will be important. Leveraging ITSM tools such as ServiceNow, Jira, BMC Remedy, or equivalent to streamline service management will also be necessary. Providing training and guidance on ITIL and compliance best practices and maintaining comprehensive documentation of processes, workflows, and compliance policies are also part of the job. The required qualifications for this role include ITIL v4 Foundation (or higher) Certification, strong knowledge of compliance frameworks, 5+ years of experience in ITSM, IT operations, or compliance-related roles, hands-on experience with ITSM tools, experience in conducting audits and risk assessments, and excellent communication and stakeholder management skills. Preferred qualifications include additional certifications in various compliance frameworks, experience in automation and IT governance tools, and strong analytical and problem-solving skills. If you are interested in this position, please send your profiles to resumes@voltuswave.com.,

At Owens & Minor, you are a critical part of the healthcare process as a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries. Providing integrated technologies, products, and services across the full continuum of care, you ensure that customers and their patients are at the heart of what you do. As a Service Desk Associate of the Global Service Desk within Infrastructure Managed Services, you will act as the first point of contact for incoming requests via telephone, web portal, email, and chat to ensure prompt and effective resolution of end-user issues. Your willingness to work in all shifts of a 24x7 support organization is essential, along with assisting users with VPN issues, troubleshooting accounts in Active Directory, and resolving O365 applications like Outlook, One Drive, and Microsoft Teams. Prioritizing incidents and service requests based on defined processes to meet SLAs, you will escalate incidents with accurate documentation when necessary. Your responsibilities also include recording and documenting the incident-solving process in the ITSM tool ServiceNow, utilizing remote tools for troubleshooting, researching solutions, and identifying appropriate software and hardware supported by the organization. Contributing to the technician knowledgebase, developing help sheets and FAQ lists for end-users, reinforcing SLAs, and providing suggestions for continual improvement are integral parts of your role. You will analyze business problems with automated systems solutions, prepare training manuals and FAQ materials, document processes, and support various organization functions such as Infrastructure, Security, and Applications. Your qualifications for this role include a minimum of 1 year of relevant work experience and/or specialized training, with the opportunity open to freshers/students pursuing their masters who possess the drive & passion for the role. A high school diploma or equivalent is required, while an Associate's or Bachelor's degree in a technology-related field is a plus. Certifications like Comptia A+, Comptia Network +, and ITIL, along with exceptional customer service orientation, effective task prioritization, and team collaboration experience, will be advantageous. Additional requirements for this position include excellent communication skills in English, a customer-friendly mindset, quick information absorption, user-friendly language presentation skills, self-motivation, attention to detail, and analytical problem-solving abilities. If you are ready to take the next step in your career, we encourage you to apply for this opportunity, as applications will be accepted on an ongoing basis.,

As a contract manager, you will effectively manage relationships with assigned Global System Integrators (GSIs) for contract-related matters, with a motto: put our strategic IT outsourcing contracts under control and optimize their value. This includes negotiating/analyzing contracts and pricing terms in collaboration with buyers, managing contract changes and amendments, monitoring performance and compliance with contractual obligations, resolving any contract-related disputes, and maintaining strong relationships. Constant liaison with department operational teams to make their life easier with contract lifecycle. Smooth collaboration with the Sourcing & Legal departments to align procurement strategy with department business and transformation objectives. 360 view of our partnership with Global System Integrators to increase our ability to challenge them. Control of security and compliance aspects. Managing relationships with Global System Integrators, establishing proper governance, and serving as the primary point of contact for contract-related matters. Providing regular reports and updates on Global System Integrators" performance, contract status, and potential risks to relevant stakeholders within the department and the organization as a whole. Collaborating with internal stakeholders to ensure that Global System Integrators meet project requirements and deliver value. Monitoring and evaluating the performance of Global System Integrators, tracking key performance indicators (KPIs) and service level agreements (SLAs). Conducting regular performance reviews and assessments of Global System Integrators to evaluate their adherence to contractual obligations and quality standards. Managing vendor-related risks and issues, proactively addressing any challenges that may arise. Anticipating emerging security threats and regulatory changes in order to implement appropriate policies and procedures with internal stakeholders and Global System Integrators. Identifying opportunities to optimize cost and contract value through continuous improvement and innovation. Contributing to the evaluation and selection of Global System Integrators based on their capabilities, expertise, and alignment with business strategy. Negotiating with Global System Integrators, ensuring favorable terms and conditions that meet the organization's needs. Additional skills required include knowledge of Security and Regulatory constraints when working with third parties, Agile/DevOps/SAFe methodologies. A first degree in business, technology, or science is preferred. Fluency in English is required, and a command of French is an advantage. Project Management / ITIL certification is also advantageous.,

As the individual fully accountable for the delivery of Command Centre Services from India, you will be taking direction from the Global Head and focusing on improving service offerings while integrating them into the global operating model. Your responsibilities will include providing thought leadership for the development of the group-wide Command Centre, managing and developing a team of individual contributors and command centre managers, establishing relationships with key stakeholders within GTSM, GTIS, and across the technology organization to create a go-to Command & Control function for IT Operations. It will be crucial for you to demonstrate financial and business management awareness of technologies that underpin the Command Centre, managing costs, demand, and resource capacity for team resources, and owning and maturing major incidents management processes and procedures. To be successful in this role, you should hold a Bachelor's degree in engineering and have experience in delivering and managing a service in a technology context. You must have a proven track record of leading and delivering enterprise change, possess strong knowledge of observability technologies and systems monitoring, and understand core ITSM process disciplines such as Incident, Problem, and Change. Preferred qualifications and experiences include industry experience with Application and Infrastructure technologies like Java, Mainframe, and Database, production support experience at a large scale, postgraduate qualification or equivalent industry experience, banking/financial services experience, and external certification such as ITIL Certification. Your primary purpose in this role will be to manage the IT Services department, set the strategic direction, provide support to the bank's senior management team, and manage IT service risk across the organization. It will also involve representing Technology service performance with senior stakeholders and managing IT service risk across the organization. Your key accountabilities will encompass the development of strategic direction for IT Services, management of the IT Services department and colleagues, relationship management of IT Services stakeholders, development and implementation of policies and procedures for IT Services, management of IT Services risk, monitoring the financial performance of the IT Services department, management of IT Services projects, and ensuring the maintenance of the bank's critical technology infrastructure while resolving technical issues. As a Director in this role, you will be expected to manage a business function, contribute to strategic initiatives, lead a large team or sub-function, provide expert advice to senior functional management, enable resourcing and budgeting, foster compliance, maintain industry knowledge, solve complex problems, negotiate with stakeholders, and act as a spokesperson for the function and business division. In alignment with Barclays" leadership behaviours and values, it is essential for all colleagues to demonstrate respect, integrity, service, excellence, stewardship, and the Barclays Mindset of Empower, Challenge, and Drive to create an environment where colleagues can thrive and deliver to a consistently excellent standard.,

Are you ready to grow your career in a global tech hub Cover-More Group is dedicated to ensuring safe travels worldwide and providing reliable services for travelers and partners alike. As travel insurance gains even more significance post-pandemic, we are committed to delivering exceptional service and invite you to join us on this journey. In this role, you will be responsible for enhancing business processes, managing continuous improvement projects, analyzing the current environment for automation opportunities, and overseeing functional and process documentation. You will coordinate upgrades and changes to the ServiceNow instance, manage permissions and access, troubleshoot system issues, set up reports and notifications, and collaborate with Project Managers and stakeholders to implement ITIL best practices. We are seeking individuals with a minimum of 5 years of experience in ServiceNow administration or development, hands-on experience with CMDB and CSDM, proficiency in JavaScript, XML, and HTML, and a ServiceNow System Admin certification. The ideal candidate will demonstrate expertise in incident, change, problem, request, CMDB, and knowledge management applications, possess IT service management experience, and have strong analytical, troubleshooting, and customer service skills. At Cover-More Group, we value optimism, caring, togetherness, reliability, and determination. With a global team of diverse professionals, we are on a mission to care for travelers at every stage of their journey. Our hybrid work week policy offers a healthy work-life balance, while our commitment to career growth, diversity, inclusion, and employee well-being sets us apart as an employer of choice. In addition to a supportive work environment, we offer a wide range of benefits including mediclaim insurance cover, personal accident insurance, flexible work arrangements, generous leave entitlements, and various other perks. If you are looking for a dynamic opportunity to contribute, learn, and grow, apply now and embark on an exciting journey with us at Cover-More Group.,

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change. We are looking for an experienced Critical Incident and Problem Manager to join our IT Infrastructure team. This role is critical in ensuring the high availability and stability of our systems by driving the resolution of major incidents and leading root cause analysis for recurring issues. The ideal candidate will be a proactive problem solver, skilled in cross-functional coordination, and comfortable navigating complex technical environments. As a Critical Incident and Problem Manager at IntouchCX, you will have the following responsibilities: - Drive all major incidents to resolution as quickly as possible. - Provide coordination across all support teams to ensure the timely resolution of incidents. - Offer timely, regular, and comprehensive updates to key stakeholders. - Review incidents to ensure that they are documented correctly in the Incident report as per the Incident Management process. - Participate in regular incident meetings to review open incidents and drive timely closure. - Perform post-incident review for major incidents to capture lessons learned and ensure closure of improvement plans. - Create an incident report for key stakeholders containing an executive summary and the incident timeline. - Track and report all critical incident management-related KPIs. - Run root cause analysis meetings to identify issues, lessons learned, and preventive actions. - Work with various support teams to drive problem tickets to closure. - Track follow-up actions, ensuring timely closure of problem tickets. - Perform analysis to identify and register problem tickets. - Act as the gatekeeper of all known errors. - Track and report all problem management-related KPIs. To be successful in this role, you need to have: - A Bachelor's degree in Business, Computer Science, or related discipline required, or equivalent work experience. - 5 to 7 years of experience managing complex IT initiatives in a global enterprise environment. - Experience in technical incident and problem management in a highly dynamic global organization. - Experience in Infrastructure (Storage, Network, Windows, Linux, etc), information security, and/or web/application/middleware services. - A good understanding of business processing operations (BPO) is a plus. - Strong communication skills and the ability to articulate complex matters in a concise manner to non-technical audiences. - Good interpersonal skills with the ability to manage different internal teams effectively. - Strong analytical skills and the ability to handle complex technical and process subject matters. - Self-motivated and able to work independently. - ITIL certification is required for this position. Join us at IntouchCX and be part of a team that drives positive change and delivers exceptional results in the realm of customer experience management and digital engagement.,

You are a dedicated and detail-oriented Problem Management Analyst with hands-on experience in a fast-paced enterprise environment and a strong understanding of ITIL principles. Your role is crucial for analyzing incidents, determining root causes, and implementing process improvements to enhance operational efficiency. Your key responsibilities include analyzing incident details to identify patterns and trends, conducting root cause analysis, creating comprehensive customer-facing incident documentation, collaborating with subject matter experts to develop and refine processes, contributing to prevention strategies, maintaining effective communication with stakeholders, and ensuring adherence to ITIL best practices. To excel in this role, you must have proven experience in a Problem Management role within a fast-paced enterprise setup, strong analytical skills, excellent communication skills, ITIL certification (preferred), understanding of Incident, Problem, and Change Management principles, ability to collaborate effectively with cross-functional teams, and experience in process improvement methodologies. Your skills should include strong problem-solving skills, attention to detail, ability to work independently and manage multiple priorities, proficiency in using incident management tools and software, and familiarity with data analysis and reporting tools.,

About the role Scope of work includes standardized service areas / lines with limited volatility & limited change mgmt, practices Work with partners across geographies for multiple verticals within function to implement SMO approach Ensure service improvement plans are tracked & brought to closure SPOC to liaison with the customer in case of any issue or concern related to service delivery across the function Establish and maintain relationships with customer, suppliers & third party vendors Have the potential to interact and participate in functional Leadership meetings Responsible for any update/change in the Master Service Agreements Work with GPO&aposs and ops team to understand the change in process and its impact on services Define, agree & Implement any change in the Service management delivery across the layers of hierarchy Promote a culture of CI and ensuring all process are documented Create, agree and drive the key guidelines/approach to a incremental transition Define, agree & periodically review the Service governance mechanism across the layers Through regular and systematic reporting analyze and highlight any irregularities in service delivery End to end ownership of service reporting and governance rigor through problem and performance management Following our Business Code of Conduct and always acting with integrity and due diligence You will be responsible for Refer to "About the Role" You will need Functional domain experience (e.g. People, Finance, Product etc) Understanding of Service management principles and frameworks MS Office (excel,powerpoint, sharepoint etc) Adv Analytical Ability Stakeholder management Project management tools and techniques ITIL certification is preferable End to end working knowledge of domain Working in cross functional environment Whats in it for you At Tesco, we are committed to providing the best for you. As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day. Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits. Total Rewards offered at Tesco is determined by four principles - simple, fair, competitive, and sustainable. Salary - Your fixed pay is the guaranteed pay as per your contract of employment. Performance Bonus - Opportunity to earn additional compensation bonus based on performance, paid annually Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the companys policy. Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF. Health is Wealth - Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws. Mental Wellbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents. Financial Wellbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request. Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan. Physical Wellbeing - Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle. About Us Tesco in Bengaluru is a multi-disciplinary team serving our customers, communities, and planet a little better every day across markets. Our goal is to create a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility through technological solutions, and empowering our colleagues to do even more for our customers. With cross-functional expertise, a wide network of teams, and strong governance, we reduce complexity, thereby offering high-quality services for our customers. Tesco in Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 3,30,000 colleagues. Tesco Business Solutions: Established in 2017, Tesco Business Solutions (TBS) has evolved from a single entity traditional shared services in Bengaluru, India (from 2004) to a global, purpose-driven solutions-focused organisation. TBS is committed to driving scale at speed and delivering value to the Tesco Group through the power of decision science. With over 4,400 highly skilled colleagues globally, TBS supports markets and business units across four locations in the UK, India, Hungary, and the Republic of Ireland. The organisation underpins everything that the Tesco Group does, bringing innovation, a solutions mindset, and agility to its operations and support functions, building winning partnerships across the business. TBS&aposs focus is on adding value and creating impactful outcomes that shape the future of the business. TBS creates a sustainable competitive advantage for the Tesco Group by becoming the partner of choice for talent, transformation, and value creation Show more Show less

As a Support Engineer Professional at Mettler Toledo in Coimbatore, Tamil Nadu, India, you will play a crucial role in providing technical support for assigned applications. Your responsibilities include troubleshooting technical issues, documenting support cases for analysis, collaborating with Product Managers on customer support cases, and participating in software products testing. You will also be involved in providing pre-sales support, supporting market organizations in customer projects both off-site and on-site, including proposing and designing system architectures, implementation plans, configuration features, and validation. Additionally, you will be responsible for training market organizations and end-customers, writing technical documentation such as knowledge base articles and descriptions of functionalities, and creating or adapting training materials and videos. To excel in this role, you should hold a Bachelor's degree in Computer Science, Software Development, or a related field and possess 3 to 4 years of relevant work experience. You should have a good understanding of installing and maintaining software required for production processes, as well as expertise in root cause analysis and problem-solving techniques. Experience in technical support, engineering, or similar roles is essential, along with broad technical knowledge in areas such as computer architecture, microservices, network, database, Windows Server OS, virtualizations, web services, and more. Knowledge of setting up and operating container-based systems like Docker or Kubernetes in private or public clouds, such as Microsoft Azure, is also required. Additional extended IT knowledge may be necessary depending on new technology requirements. Experience in an international work environment, cross-departmental collaboration, independence, customer orientation, and excellent communication skills in English are essential for success in this role. Nice-to-have skills include ITIL certification at the Foundation Level, validation of computer systems, experience in laboratory or industrial environments, and familiarity with IT systems in laboratory or production processes. Experience as a field technician in an industrial environment would also be beneficial. At Mettler Toledo, we offer a hybrid working model, family Mediclaim benefits, a wide range of training opportunities, diverse career paths, and recognition programs for outstanding individuals. Join our team and be part of a global leader in precision instruments and services, committed to innovation, quality, and diversity. Visit www.mt.com for more information on our company and our commitment to equal opportunity employment and sustainability.,

As a Senior SAP BASIS Engineer at SAP, you will be a key player in the SAP ECS Regional Delivery team, where you will serve as a trusted advisor responsible for safeguarding and optimizing strategic customers" investments in SAP Enterprise Cloud Services. Your expertise will be instrumental in ensuring quality service delivery on a day-to-day basis, meeting ambitious service KPIs and SLAs, and handling critical situations with a customer-first mindset. Your role will involve collaborating with various teams, including ECS Service Engineering, Client Delivery Management, EOS Operations, Technical Operation, and Customers to optimize system configurations, conduct performance assessments, and drive continuous improvement initiatives. You will be responsible for overseeing performance testing, benchmarking, and providing proactive operational support for customers to maintain optimal performance levels. To excel in this role, you should have at least 7 years of experience in Technical Operations with expertise in ABAP, JAVA, HANA, and DB2. Your hands-on experience in SAP System Administration, Performance Management, Project Management, Support, and Incident Management will be crucial. Additionally, practical knowledge of SAP technologies such as SAP NetWeaver, Business Objects, SAP HANA, and SAP Sybase Adaptive Server Enterprise (ASE) is required. Your educational background should include a Bachelor's degree or higher in Computer Science, Engineering, or Information Technologies Management, along with professional certifications in SAP BASIS, Business Object, PMP, and ITIL. Experience in Managed/Hosting services, SAP Private Cloud, or Public Cloud Operations/Support will be an added advantage. At SAP, we foster a culture of inclusion, well-being, and flexible working models to ensure that every individual, regardless of background, can thrive and contribute their best. As a purpose-driven and future-focused company with a highly collaborative team ethic, we believe in unleashing all talent and creating a more equitable world. SAP is an equal opportunity workplace and an affirmative action employer, committed to providing accessibility accommodations to applicants with disabilities. If you are interested in joining SAP and require assistance during the application process, please contact our Recruiting Operations Team at Careers@sap.com. Join us at SAP to unleash your full potential and help us create solutions that empower businesses worldwide to work more efficiently and effectively.,

Are you prepared to elevate your Problem Solving and Customer Service skills to the next level Join our dynamic team as a Service Success Specialist in Mumbai and become a valuable part of a fast-paced and supportive work environment! The role involves managing Technician Dispatches, coordinating resources for service tickets, ensuring compliance with SLAs, and facilitating seamless communication among clients, technicians, and stakeholders. You will be responsible for operating our in-house developed ITSM tool and client portals, playing a crucial role in our IT operations. Extensive training will be provided to equip you for success in the position. As a Service Success Specialist, your key responsibilities will include monitoring and managing incoming service tickets through internal and external portals, dispatching field technicians based on ticket requirements and resource availability, maintaining detailed logs and trackers for accurate reporting, collaborating with cross-functional teams for timely issue resolution, proactive communication with clients, technicians, and internal teams via email, chat, and calls, flagging delays, exceptions, or escalations as necessary, and ensuring adherence to SOPs and SLAs. To qualify for this role, you should have a minimum of 2-3 years of experience in Service Desk, Dispatch, IT Coordination, or Customer Support, possess strong verbal and written communication skills (proficiency in English is essential), familiarity with ticketing systems or dispatch tools is preferred, proficiency in Excel for tracker maintenance and reporting, excellent attention to detail, multitasking abilities, and time management skills, capability to work independently in a remote or hybrid environment, willingness to work in rotational shifts. Preferred qualifications include experience in IT Staffing, MSP, or Field Services, familiarity with ITSM tools such as ServiceNow or Freshdesk, ITIL Certification is a plus, prior experience working remotely or from home. Join our collaborative and supportive IT Recruitment and Operations team, enjoy the flexibility to work from home and our Mumbai office based on your assigned shift, and avail opportunities for career advancement into leadership or advanced technical roles. If you are eager to make a meaningful impact, apply now or refer someone who fits this role! Kindly send your resume exclusively to hr@ovationwps.com.,

Roles and Responsibilities Change managers are responsible for monitoring and supervising changes to business processes and systems, technology and structures within the organization and ensure that changes are implemented on time Ensure to assess and approve all type of Change request (CRs) and schedule a CAB review meeting with relevant stakeholders on all business days. Ensure that changes are recorded and evaluated, and that authorized changes are prioritized, planned, tested, implemented, documented, and reviewed in a controlled manner Authorize change requests and coordinate with the Change Advisory Board for changes presenting higher risk Ensure standardized methods and techniques are used for efficient and prompt handling of all changes to meet agreed service levels and to prevent the occurrence of any change-related incidents Ensure to prepare the Audit reports Change requests to be audited and update TSMs on the compliance adherence Thorough knowledge of, and experience in, change management principles and methodology Ensure to maintain the patching calendar for quarterly/half yearly/annually by coordinating with technical teams and customers. Ensure to send patch notification to all the customers on regular intervals. Publish pre-patch reports to customer in the event of customer acceptance for patching Schedule downtime and coordinate to ensure patching takes place within scheduled window Ensure UPS calendars are received from Datacentres with a 30-day notice with Finalize inventory for UPS activities. Receive impact analysis and go-ahead from technology teams. Communicate schedule and receive go-ahead from customers for downtime if required. DR Drill need to be coordinate and drive end to end between the Technology teams and customers Ensure 100% DR Drill successfully completion without any downtime Working times for Change Management & Planned event: 9Hours / 5 Days (all business days of the week) Requirements Good understanding of production IT Environment and IT Operations with ITIL certification. Must be curious and have a passion for solving problems Thorough knowledge of, and experience in, change management principles and methodology. Skill in business management, statistics, analytics, and spreadsheet software such as Excel. Ability to Managing the Email transaction effectively. Ability to influence others and achieve common goals. Excellent communication skills and ability to build strong relationships. Need to extend the shifts whenever support required.

As a Scrum Lead at American Airlines, you will have the opportunity to work in a dynamic and collaborative environment where you can make a meaningful difference while continuously growing and learning. Your role will involve optimizing the flow of value from the generation of ideas to release, coaching your team to create high-value items, and eliminating rework and waste in the process. You will promote transparency on barriers to change, progress, and remove impediments to enable your team to practice Professional Scrum and other agile frameworks that drive agility. Your responsibilities will also include cultivating a habit of continuous learning, experimentation, and improvement to reach a high-performing state, coaching your team to understand and practice new ways of working, and contributing to the learning and development of one or more teams as internal trainers. Additionally, you will coach Product Owners/Managers with techniques for establishing empirical product planning and maintaining a healthy Product Backlog, maintain and promote information radiators for inspection and adaptation, and coach teams to self-organize and facilitate events as necessary. To succeed in this role, you will need a Bachelor's Degree in Computer Science or a related discipline, or an equivalent combination of education and work experience, along with at least 4 years of relevant work experience in an agile environment. You should have experience coaching agile methodologies to teams and stakeholders, skills and knowledge of servant leadership, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency. A proven ability to promote a team environment and collaborate cross-functionally is essential. Preferred qualifications include experience with driving adoption of Agile methodologies, processes, and tools in a cross-functional organization, superior analytical, problem-solving, and communication skills, demonstrated experience with continuous integration/delivery, participation in scaled agile frameworks, and Scrum Master expertise with a recognized certification (e.g., CSM, PSM, or SSM). Infrastructure knowledge, proficiency in tracking and reporting on critical metrics, ITIL certification, experience using Azure DevOps Boards, familiarity with ServiceNow, and physical ability necessary to perform the essential functions of the position are also required for success in this role. Feel free to join American Airlines and explore a world of possibilities both at work and during your time off. Grow your expertise, tackle challenges with flexibility and grace, learn new skills, advance your career, and enjoy a dynamic, tech-driven environment where your creativity and unique strengths are celebrated. Experience the excitement of being at the forefront of technological innovation and make a meaningful impact every day. Feel free to be yourself at American Airlines and contribute to keeping the largest airline in the world running smoothly as you care for people on life's journey.,

Job Description: Major Incident management is a critical component of IT service management (ITSM) that focuses on restoring normal service operation as quickly as possible following an incident, while minimizing impact on the business. An incident is defined as an unplanned interruption to a service or a reduction in the quality of a service. This can include anything from an infrastructure outage to a software bug that affects user experience. The scope of incident management extends beyond just technical issues; it encompasses the entire process of identifying, analyzing, and resolving incidents. This includes communication with stakeholders, documentation of incidents, and the implementation of preventive measures to avoid future occurrences. The ultimate goal is to ensure that services are delivered efficiently and effectively, maintaining high levels of customer satisfaction. Roles and Responsibilities: - Major Incident Commanders (MICs) monitor Ameriprise Applications and Infrastructure via multiple Monitoring tools like Dynatrace, Sumologic, and ServiceNow 24*7. - Run Major Incident Bridge calls to quickly circumvent major/critical incidents to increase the availability of Ameriprise Technology. - The team also runs ad-hoc Bridges for critical changes and Ad-hoc requests for critical project-related activities. - Roll Out and Draft Leadership communications/updates for all Major and Critical issues within the system in a timely manner and desired frequency. - Support BAU shift activities, Monitoring, SRE functionalities for monitoring including Ready for Business, Driving Support bridges, and Communications. - Basic Knowledge of Problem management and Change management is required. - Excellent Verbal and Written communication are mandatory. - Good team player and having experience in working with Global team. - The candidate should be open to work in 24*7, including weekends as well. Skillset and Qualifications: - Bachelors degree (or equivalent) in computer science or related discipline - AWS Cloud Practitioner and ITIL Certification is good to have. - Technical Understanding of Database, SQL queries, Power BI, basic understanding of OS level is required. - Knowledge of Application architecture and Infrastructure layers like Server, Network, Middleware, and Cloud is good to have. - ITSM domain like Problem and Change Management and good to have SRE capabilities. About Our Company: Ameriprise India LLP has been providing client-based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm's focus areas include Asset Management and Advice, Retirement Planning, and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You'll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP.,

About VOIS VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK. Over 29,000 highly skilled individuals are dedicated to being Vodafone Group's partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more. Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone. #VOIS About VOIS India In 2009, VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more. Key Accountabilities Service delivery and management Accountable for all aspects of service management with the customers, driving stability & issues resolution to best protect the customer & business Closely managing and effectively driving the major incidents andcissues, driving problem management to identify & remove root cause to prevent reoccurrence & future issues. Monitor the overall level of service- including service levels, incidents, process and change management, processes, standards and procedures - and instigating appropriate actions to address any issues, Provide a focus for SLA management and customer satisfaction and productivity improvement. Report, communicate and update relevant stakeholders on the ongoing operation of services, incident management and Improvement Programmes, guaranteeing clarity, visibility, timeliness and expectation management to the right people using the right method. Responsible to deliver the infrastructure builds as per standard andquality and ensure that the customer requirements are met as per agreed configuration. Drive the service improvement plans and actions to make the environment stable and compliant for business. Assists with and advises on the future customer demands / trends, giving direction on improvement for Vodafone Infrastructure Management practices and procedures to support the achievement of the technology strategy. Performs regular process reviews and resilience improvements in order to provide best customer experience on service. Uses best practice knowledge to keep the consistency in infrastructure compliancy to Vodafone Group standards Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization Strong governance capabilities to ensure internal and external business demands are met with respect to cost, time and quality. Team Management Skills Excellent communication and stakeholder management skills. Effectively drive the organizational changes and requirements with proper planning and execution. Team mentoring and development to meet the business and technology changes. Ensure the talent progression and backup planning for critical roles Effective goal settings for team to deliver the business objectives with adhering to the organizational standards. Drives delivery of Vodafone Infrastructure Build requirements and initiatives through the identification of business requirements and IT database needs, including coordination of security, maintenance andcompliance Setting the strategy for capacity management & optimum team utilization Support the hiring process to ensure the talent attraction and onboarding Profile and Experience With 15+ years of experience in Server Technologies thought leadership and architecture experience in infrastructure landscape Experience in handling Delivery for multiple accounts across different Geographies and culture Track record of leading organizational transformations and cost reduction Knowledge and practical experience of various Server technologies -Linux, UNIX (AIX, Sun Solaris, HPUX), Virtualization etc.. Experience in capability building and team building. Have good understanding on delivery processes and able to identify opportunities for automation and optimization of workload. Establishing and maintaining a professional working relationship at multiple levels both internally and with the client Providing technical consulting expertise and leadership to internal project teams and clients Providing technical consulting expertise and leadership to internal project teams and clients Skills in server administration and build of different IT infrastructure environments. Should have excellent knowledge of IT components supporting infrastructure (Storage, Network, Database, Clustering etc) Self-driven and able to work independently or within a team Good analytical and troubleshooting skills (the ability to think logically through a problem) Must have the initiative, tenacity and commitment to see problems through to resolution Functional Skills ITIL Certification preferred Good understanding of INC, CRQ, PBI, Task management Project management knowledge Knowledge of 1 or 2 Ticketing tool and IT automation tools Stakeholder communication Good understanding of Agile approach Driving automation initiatives for the identified opportunities or analyze the environment for automation scopes. VOIS Equal Opportunity Employer Commitment VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics. As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 10 Best Workplaces for Millennials, Equity, and Inclusion,Top 50 Best Workplaces for Women,Top 25 Best Workplaces in IT & IT-BPMand10th Overall Best Workplaces in India by the Great Place to Work Institute in 2024. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do. By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills! Apply now, and we'll be in touch!

As the Manager, Managed Services Operations at NTT DATA, you will play a crucial role in ensuring the delivery of services at the highest level to guarantee client satisfaction and the continuous success of business operations. You will oversee the operation within a Region/Country or Services function, ensuring that managed services are provided to all clients to keep their IT infrastructure and systems operational. Your primary objective will be to ensure the delivery of contracted Managed Services outcomes to clients, contributing to the planning, building, and supporting of services to meet business objectives. Key Responsibilities include proactively monitoring and driving service delivery, managing client incidents, evaluating client reviews, maintaining accurate client information repository, implementing service improvement priorities, and ensuring the tracking and monitoring of service delivery performance. You will be responsible for the day-to-day operations of the Managed Services team, resource planning, work allocation, and identifying opportunities for continuous service improvement. The ideal candidate should possess excellent organizational and team management skills, strong communication abilities, advanced understanding of budgets and cost management, effective time management and delegation skills, client-centric focus, and the ability to lead the team through transformational objectives. Academic qualifications required include a Bachelor's degree in Information Technology or Computing, while ITIL certification is desirable. The candidate should also have advanced experience in coaching and mentoring engineering teams, implementing continual service improvement initiatives, organizational change management, and expertise in domain towers such as Network, Collaboration/Customer Experience, Cloud, Security, Data Center. This is an on-site working position at NTT DATA, an Equal Opportunity Employer. Join us to continue growing, belonging, and thriving in a workplace that values diversity, inclusion, and excellence in service delivery.,

NTT DATA is looking for a Configuration Senior Specialist to join their team in Bengaluru, Karnataka, India. As a Configuration Senior Specialist, you will play a crucial role in assisting clients and internal teams with planning, configuration, optimization, operations, and ongoing maintenance of the Microsoft Endpoint Manager (Configuration Manager and Intune) Infrastructure. Your responsibilities will include providing operational input and requirements, establishing new operational capabilities, expertise on MECM OS Image build and maintenance, Intune Autopilot configuration, system problem resolution, end-to-end Project Management, OEM Driver Management, custom OS image development, OS image and provisioning options in a virtualized environment, device compliance monitoring, training sessions for colleagues and end-users, process enhancement, collaboration with cross-functional teams, and more. To be successful in this role, you should have 5+ years of relevant experience or an equivalent combination of education and work experience. You should demonstrate a good understanding of scripting technologies, windows server administration, windows endpoint troubleshooting, and have in-depth knowledge of configuration management principles and best practices. Additionally, having knowledge of Microsoft Endpoint Manager (Config Manager and Intune), Microsoft & ITIL certification, and work experience with DEX platform tools (1E Tachyon, Nexthink) will be an advantage. NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. As a Global Top Employer, NTT DATA has diverse experts in more than 50 countries and a robust partner ecosystem. Their services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. Join NTT DATA and be part of a team committed to helping clients innovate, optimize, and transform for long-term success in the digital future. Visit us at us.nttdata.com.,

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, you are renowned for your technical excellence, leading innovations, and making a difference for clients and society. The workplace embraces diversity and inclusion - a place where you can continue to grow, belong, and thrive. Your career at NTT DATA is about believing in yourself, seizing new opportunities, and embracing challenges. It's about expanding your skills and expertise in your current role while preparing for future advancements. You are encouraged to take every opportunity to further your career within the global team. As the Manager, Managed Services Operations, you will be responsible for service delivery within a Region/Country or Services function. Your role is crucial in ensuring client satisfaction and the successful continuance of business operations within the organization. You will oversee the provision of managed services to all clients, ensuring the operational functionality of their IT infrastructure and systems. Key Responsibilities: - Demonstrate knowledge and expertise in various domains such as Routing, Switching, Security, and Data Center network management. - Hands-on experience in Cisco SDWAN solutions and Cisco ACI is essential. - Responsible for incident management, ensuring incidents are addressed as per policy and necessary steps for resolution are taken. - Documentation of infrastructure-related works like network diagrams and approval documents. - Evaluate, test, and implement changes following a strict change management policy. - Assess and provide feedback for continuous improvement of network infrastructure in critical locations. - Guide and troubleshoot critical day-to-day issues in case of team failure to resolve them on time. Knowledge and Attributes: - Strong organizational and team management skills. - Excellent communication skills, both verbal and written, along with the ability to collaborate effectively. - Understanding of budgets and cost management. - Effective time management, prioritization, and delegation abilities. - Client-centric focus with a strong emphasis on business outcomes. - Ability to guide the team through transformational objectives and work across different cultures. - Adaptability to work in a pressurized environment and handle changing circumstances effectively. Academic Qualifications and Certifications: - Bachelor's degree or equivalent in Information Technology or related field. - ITIL certification is desirable. Required Experience: - Essential experience in Network Architectural exposure with SDWAN and ACI. To apply, share your profile with sreekanth.s@global.ntt. Workplace type: On-site Working NTT DATA is an Equal Opportunity Employer.,