122 Itil Certification Jobs

As a Telecom Customer Success Manager (T-CSM) at HCLTech, you will be responsible for ensuring customer success, operational excellence, and account growth within the Telecom domain. With 7-15 years of experience, this strategic leadership role based in Bangalore requires you to handle various responsibilities including: - Providing Customer Reference Guide for service information, tool training, and client engagement info - Enabling customers on VEC, reviewing and reinforcing as needed for self-service utilization - Engaging early in reviewing contracts and amendments to oversee contractual obligations - Conducting regular proactive campaigns to improve customer experience - Delivering Root...

About Us : Ingenico is the global leader in payment acceptance and services. We support our customers, and their customers to do more with payments. From the bustling streets of Tokyo to the quaint local shops in London, we make your everyday purchases simple and seamless. Ingenico is not just a company, we're the invisible link that connects you with the things you love. We're not just for the big players - we aim to cater to everyone, including retail, banks, payment companies, and more. With more than 40 years of experience, innovation is integral to Ingenico's approach and culture, inspiring its large and diverse community of experts who anticipate and help share the evolution of commerc...

Role Overview: You will be joining NTT DATA as a Manager, Managed Services Operations, responsible for overseeing service delivery within a specific Region/Country or Services function. Your primary focus will be on ensuring client satisfaction and the continuity of business operations by providing managed services to all clients and maintaining their IT infrastructure and systems. Key Responsibilities: - Proactively monitor and drive service delivery to clients. - Investigate and provide solutions for client incidents escalated by team leaders and engineers. - Evaluate regional client reviews for proactive incident management. - Maintain accurate client information repository and list of cl...

As a Support Engineer Professional at Mettler Toledo, you will be responsible for providing technical support for assigned applications, troubleshooting issues, documenting support cases, cooperating with Product Managers on customer support cases, and assisting in software products testing. Additionally, you will provide pre-sales support, support market organizations in customer projects off- and on-site with assigned applications installations, train market organizations and end-customers, write technical documentations like knowledge base articles, and create/adapt training documentation/videos. Qualifications and Experience: - Bachelor's degree in Computer Science, Software Development,...

As a Team Lead/Process Lead at the company, your role will involve managing telecom mobility management operations, including telecom expenses, optimizing usage, and supporting lifecycle operations related to mobility products. You will be responsible for leveraging platforms like ServiceNow for workflow automation, managing Configuration Items (CI), service catalogs, vendor onboarding, and contract governance. Additionally, you will be leading teams and require hands-on experience in Mobility, Order management/Telecom Expense management+ Mobility (MACD/ICMD), and Catalog management. **Key Responsibilities:** - Collect data and perform analysis of telecom billing, inventory, and contractual ...

POST-JUNIOR CLERK-COMPLIANCE/DOCUMENTATION QUALIFICATION- B.SC/ B.TECH, ITIL CERTIFICATION EXPERIANCE- MIN 2 YRS AGE-MIN-25YRS MAX-35YRS

As a Cloud Service Manager at LSEG (London Stock Exchange Group), you will play a crucial role in ensuring the seamless operation of cloud platforms and products. You will lead the Cloud Site Reliability Engineering team within Cloud & Productivity Engineering, focusing on maintaining and enhancing the reliability, availability, scalability, and performance of the Cloud platform and products. Your responsibilities will include: - Being accountable for maintaining all ITSM processes such as incident, problem, request, and change - Conducting post-mortem exercises for incidents and problems, documenting lessons learned and implementing preventative actions - Championing continuous improvement ...

In this role as a Senior Data Platform Consultant at Snap Analytics, you will play a crucial part in the growth of the Service Excellence division by leading strategic service delivery, shaping capability direction, and mentoring across the business. Your role will involve ensuring platforms deliver consistent value through proactive optimization, enhancements, and strategic client engagement. **Key Responsibilities:** - Lead customer engagements and ensure process adherence - Mentor and guide consultants across multiple teams - Manage service delivery tasks across large-scale or multi-team projects - Perform hands-on development using tools like Snowflake and Matillion - Drive documentation...

As an Enhanced Operations Service Specialist at SAP, your role is pivotal within the SAP ECS Enhanced Operations Service (EOS) organization. You will serve as a trusted advisor responsible for safeguarding and optimizing strategic customers" investments in SAP Enterprise Cloud Services. Your main responsibilities will include: - Ensuring Day to Day quality service delivery and defining, tracking, and achieving various ambitious service KPI and SLAs. - Quick responses during escalations, proactive steps to avoid escalations, identifying and driving initiatives to improve the operation and stability for customer systems. - Root Cause analysis for Service requests execution failures, and other ...

Position Title: Technical Support Engineer L2 Cloud Solution Location: Noida - Hybrid Reports to: Service Delivery Manager/L2 Manager Direct Reports: None Key Clients & Stakeholders: Group & Local R&D teams Central Support Teams Vendors and third-party service providers Financial Institutions & Payment Schemes Merchants and Retail Partners Internal Leadership Teams Warehouse / Logistics partners Purpose: Provide cloud platform and production support for Ingenico devices and platforms. Manage incidents and technical issues for internal staff, field technicians, and clients. Support high-priority production incidents across multiple regions. Areas of Responsibility: Investigate and resolve iss...

Job Description: Job Description Job Title: Enterprise Architecture Analyst (Cartographer) Grading: E3 Context: The digital journey of Airbus is aimed at preparing the company for future opportunities in the connected world, fostering new revenue streams through innovative technology-driven solutions. At Airbus India, we are committed to advancing the aviation industry through innovation and excellence. Our objective is to pioneer solutions that enhance operational efficiency, elevate customer experiences, and drive sustainable growth. We seek proactive individuals who thrive in dynamic environments and are passionate about shaping the future of aviation. IT in Airbus aims at becoming a core...

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM. This role provides you with a unique opportunity to be a part of our dynamic practice. As our company continues to grow, we are looking for individuals who seek roles that expose ...

As a Requirements Management Tool Support at Veoneer, you will be responsible for managing a suite of specialized tools such as CodeBeamer, Windchill RV&S, and Enterprise Architect in engineering requirements management. Your key responsibilities will include: - Providing support for users and conducting training sessions on the effective use of requirements management tools. - Performing regular updates, backups, and maintenance of tools to ensure they function correctly and efficiently. - Diagnosing and resolving technical issues, maintaining detailed documentation, and triaging tickets between 2nd and 3rd level support. - Providing feedback to management, monitoring system performance, an...

You are a highly skilled Process Expert with ITIL certification and expertise in compliance management. Your role involves designing, implementing, and optimizing IT service management (ITSM) processes while ensuring adherence to industry regulations and company policies. Key Responsibilities: - Design, implement, and optimize ITSM processes based on ITIL best practices. - Monitor service performance, identify gaps, and recommend improvements. - Ensure incident, problem, and change management processes are effectively executed. - Ensure IT processes align with regulatory requirements such as ISO 27001, GDPR, SOC 2, HIPAA, or other industry standards. - Conduct periodic audits and assessments...

As a Technical Associate in the IT Support Center at Genpact, you will play a crucial role in providing technical assistance and support to clients. Your primary responsibilities will include: - Acting as an escalation point for unresolved or escalated calls - Taking on a wider customer service role and promoting the customer service ethic to maintain a high degree of customer service for all support queries - Periodically reporting to senior management and representing the Service Desk during reviews and meetings - Ensuring staff take ownership of user problems and proactively dealing with user issues - Allocating more complex calls to the relevant IT Support members - Arranging for externa...

As a Senior Support Engineer (IP) at our company, your role is crucial in ensuring the optimal performance and security of network systems. Your responsibilities include continuous monitoring and proactive troubleshooting to maintain network health, responding promptly to complex technical issues, and delivering exceptional customer support to both internal and external clients. Key Responsibilities: - Monitor the health, performance, and security of network systems using monitoring tools - Serve as the main point of contact for customers, vendors, and internal/external fix agents to resolve technical issues - Document incidents, troubleshooting steps, and resolutions in the ticketing system...

Job Title - Senior Data Engineer Job Description - Bachelor's degree in computer science, Information Systems, or related field. 3.5+ years of experience in data platform operations or support roles. Proven expertise in Greenplum (PostgreSQL-based MPP), AWS (S3, EC2, Glue, Lambda) etc. Hands on experience in Databricks (Spark, Delta Lake, notebooks, Informatica PowerCenter), Cognos reporting, Power BI, DAX, data modeling, report publishing, ITIL Certification. Excellent communication and stakeholder engagement skills. Ability to work independently and manage multiple priorities. Certifications in AWS, Databricks and Power BI is desirable. Experience with Agile methodologies and DevOps practi...

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion it's a place where you can grow, belong and thrive. Your day at NTT DATA The Capability Lead - Service Delivery Governance is a leadership role responsible for leading and overseeing the successful delivery of managed services to clients within a Region or Services Division. This role is responsible for playing a pivotal role in executing the strategic vision for managed services, driving operational excellence, and fostering c...

Job Role: Application Support - SAP (WM / MM) Experience Total Experience: 5 - 7 Years Relevant Experience : 2 3 Years in SAP WM or MM/SD Modules Academic Qualification: BE / B.TECH / Graduation in IT Role Responsibilities Managing production application support. Working at level 2 giving expert support and information to the queries raised by the end user. To understand the business process and provide consultation services. Provide Business analyst perspective to the recurring incidents and help in RCA of the problems. Driving timely resolution of customer issues within the expected SLA. Preparing and maintaining KEDB for all the known issues. Coordination with Product team / Development t...

Job Title: Senior ServiceNow Consultant/Architect (NOW Certified) Location: [Hyderabad , Chennai ,Pune] Experience: 10+ Years Employment Type: [Permanent] Skills & Experience Required: Primary Skills: Strong hands-on expertise in ServiceNow ITSM, ITOM, Workflow Management Experience with building and maintaining Dashboards, Chatbots, and Analytics on the ServiceNow platform Architecture & Implementation: Minimum 10 years of overall experience in IT industry Minimum 1 full-cycle ServiceNow implementation as a lead architect Experience with at least 5 enhancement projects on ServiceNow modules Platform Knowledge: Deep understanding of ServiceNow architecture and design principles Experience wi...

We are looking for a passionate and experienced Technical Support Lead to join the talented team at BlackStone eIT. In this role, you will oversee the daily operations of our technical support department, ensuring that our clients receive optimal assistance with our products and services. Your leadership will empower team members to resolve technical issues efficiently and will contribute to elevating customer satisfaction. Key Responsibilities Lead, mentor, and develop a team of technical support agents, promoting a collaborative and productive environment Troubleshoot complex technical issues escalated by team members and offer solutions to ensure customer problems are resolved Establish a...

Company Description At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints. As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 30 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible. Intuitive has been built by the efforts of people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to fost...

In this role as an IT Program Manager at Varian, a Siemens Healthineers company, you will have the opportunity to lead a portfolio of IT initiatives aimed at transforming and raising the performance level of Varian's business lines, functions, and regions. Your responsibilities will include organizing interdisciplinary teams, identifying and solving complex data and system dependencies, and collaborating with technical and business teams to deliver integrated and intelligent value chain management initiatives. **Key Responsibilities:** - Direct all phases of projects from inception through completion - Work closely with project sponsors and cross-functional teams to develop scope, deliverabl...

You will be joining SAP as a Senior SAP BASIS Engineer, playing a crucial role in the SAP ECS Regional Delivery expert team. Your primary responsibility will be to serve as a trusted advisor to safeguard and optimize strategic customers" investments in SAP Enterprise Cloud Services. Here's what you will be doing in this role: - Ensuring quality service delivery on a daily basis, defining, tracking, and achieving ambitious service KPIs and SLAs. - Providing quick responses during escalations, taking proactive steps to avoid escalations, and identifying and driving initiatives to improve operation and stability for customer systems. - Performing comprehensive performance assessments for critic...

As an ideal candidate for this position, you should have the following qualifications and experience: **Role Overview:** You will be responsible for SAP ABAP development with a focus on RICEFW, Interactive ALV Reporting, Dialog programming, BAPI, RFC, EDI, Idoc, ALE, Sap-script, Smart Forms, Interactive Forms, and Adobe. Additionally, you will have a strong background in Configuration of CRM Web UI Interface, UI configuration tool, Navigation Bar & Business Role configurations, BSP Component workbench, Enhancement sets, Generic Interaction Layer (GENIL) / Business Object Layer (BOL), BSP Tag library and extensions, ABAP Objects, ABAP development, service management module, Middleware, and Ac...