42 Itil Certification Jobs

Oversee the delivery of services to clients from initiation to completion, ensuring timely and quality delivery Develop and maintain strong relationships with clients, acting as the main point of contact for all service-related inquiries and issues Collaborate with cross-functional teams to identify and resolve service delivery bottlenecks and escalations Key Responsibilities: Oversee the delivery of services to clients from initiation to completion, ensuring timely and quality delivery Develop and maintain strong relationships with clients, acting as the main point of contact for all service-related inquiries and issues Collaborate with cross-functional teams to identify and resolve service delivery bottlenecks and escalations Conduct regular reviews and audits of service delivery processes to identify areas for improvement and implement necessary changes Develop and monitor service level agreements (SLAs) to ensure adherence to agreed-upon standards Drive continuous improvement initiatives to enhance service delivery capabilities and customer satisfaction Oversee and manage the performance of service providers and vendors, ensuring they meet agreed-upon requirements and standards Prepare and present regular service delivery performance reports to management and stakeholders Provide exceptional customer service and act as an advocate for our clients Requirements: Bachelors degree in Business Administration, IT, or a related field Minimum of 5 years of experience in service delivery management or a related role Proven track record of successfully managing service delivery processes and teams Excellent verbal and written communication skills, with the ability to effectively communicate with clients and stakeholders at all levels Strong project management skills, with the ability to work on multiple projects concurrently and meet tight deadlines Exceptional problem-solving and decision-making abilities Strong leadership skills and the ability to motivate and inspire team members Proficiency in MS Office and project management software Knowledge of ITIL framework is a plus We Offer: Competitive salary and benefits package Dynamic and collaborative work environment Opportunities for career growth and development Exposure to a variety of industries and clients Join our team at Coforge. and be a part of a company that values excellence, innovation, and customer satisfaction. Send us your application today and take the first step towards a rewarding and fulfilling career as a Service Delivery Manager.- Conduct regular reviews and audits of service delivery processes to identify areas for improvement and implement necessary changes Develop and monitor service level agreements (SLAs) to ensure adherence to agreed-upon standards Drive continuous improvement initiatives to enhance service delivery capabilities and customer satisfaction Oversee and manage the performance of service providers and vendors, ensuring they meet agreed-upon requirements and standards Prepare and present regular service delivery performance reports to management and stakeholders Provide exceptional customer service and act as an advocate for our clients Requirements: Bachelors degree in Business Administration, IT, or a related field Minimum of 5 years of experience in service delivery management or a related role Proven track record of successfully managing service delivery processes and teams Excellent verbal and written communication skills, with the ability to effectively communicate with clients and stakeholders at all levels Strong project management skills, with the ability to work on multiple projects concurrently and meet tight deadlines Exceptional problem-solving and decision-making abilities Strong leadership skills and the ability to motivate and inspire team members Proficiency in MS Office and project management software Knowledge of ITIL framework is a plus We Offer: Competitive salary and benefits package Dynamic and collaborative work environment Opportunities for career growth and development Exposure to a variety of industries and clients Join our team at Coforge. and be a part of a company that values excellence, innovation, and customer satisfaction. Send us your application today and take the first step towards a rewarding and fulfilling career as a Service Delivery Manager

As the Manager, Managed Services Operations at NTT DATA, you will be entrusted with a pivotal management role within a Region/Country or Services function. Your primary responsibility will be to ensure the seamless delivery of services at the highest level, guaranteeing client satisfaction and the continuous smooth operation of business activities within the organization. Your day-to-day tasks will revolve around ensuring that managed services are efficiently provided to all clients, thereby maintaining the operational functionality of their IT infrastructure and systems. Your main objective will be to oversee the delivery of contracted Managed Services outcomes to clients and contribute to the planning, construction, and support of managed services to align with business objectives. Key Responsibilities: - Demonstrate knowledge and expertise in various domains such as Routing, Switching, Security, and DC network, along with experience in managing Data Centers and teams. - Possess strong hands-on experience in Cisco SDWAN solutions and familiarity with Cisco ACI. - Take charge of all incident management issues, ensuring strict adherence to the incident management policy and implementing necessary steps for incident resolution. - Responsible for all documentation pertaining to infrastructure, including network diagrams, approval documents, etc. - Ensure that all changes undergo thorough evaluation, testing, and implementation in compliance with change management policies. - Assess the network infrastructure of critical bank locations and provide feedback for continuous improvement. - Provide guidance and troubleshoot critical day-to-day issues in case of team failure to resolve them promptly. Knowledge and Attributes: - Excellent organizational and team management skills. - Strong communication skills, both verbal and written, and the ability to collaborate effectively with internal stakeholders and external clients. - Advanced understanding of budgets and cost management. - Proficient in time management, prioritization, and delegation. - Client-centric focus with a keen eye on business outcomes. - Ability to guide the team through transformative business objectives. - Proficient in working across different cultures and social groups. - Capable of performing well in a high-pressure environment and adapting to changing circumstances. Academic Qualifications and Certifications: - Bachelor's degree or equivalent in Information Technology, Computing, or a related field. - Desirable to have ITIL certification. Required Experience: - Essential to have exposure as a Network Architect with SDWAN and ACI. If you possess the required qualifications and experience, we invite you to share your profile with us at sreekanth.s@global.ntt. Workplace Type: - On-site Working Join NTT DATA, a trusted global innovator of business and technology services committed to helping clients innovate, optimize, and transform for long-term success. With a strong focus on research and development, we lead the way in digital advancements, serving clients globally and investing significantly in technology solutions. As an Equal Opportunity Employer, we welcome diverse talents and encourage inclusivity in our workforce. Note: NTT DATA is part of NTT Group and headquartered in Tokyo. ,

Oracle is dedicated to empowering individuals to achieve more by leveraging exceptional analytics capabilities. As part of the Services Excellence team within Oracle Analytics, you will play a crucial role in innovating, constructing, and maintaining the service management technologies essential for supporting our products. Our ultimate goal is to ensure our products evolve into world-class services by prioritizing customer focus, scalability, availability, reliability, and security. We continuously invest in refining processes and technology to enhance our services. Your primary responsibility will involve overseeing the health and incident management of Oracle Analytics service offerings. This presents a unique opportunity for you to utilize your expertise in analytics, project management, and leadership to spearhead incident response for a diverse range of production incidents. Operating in a dynamic and fast-paced environment, you will juggle multiple tasks while collaborating with internal technical resources and external vendors to swiftly resolve incidents. As an Incident Commander, you will play a pivotal role in organizing and influencing teams within our expansive and diverse organization. By fostering strong relationships, you will drive results and enhance our capacity to deliver outcomes effectively in the future. Your role will involve advising service teams during major incidents and ensuring that our incident management team continues to make a substantial positive impact on our customers and Oracle. Success in this role hinges on your ability to remain composed, professional, and focused in challenging, rapidly changing circumstances. You should also be adept at achieving objectives independently within a distributed team. **Qualifications:** - Bachelor's degree in computer science or a related technical discipline, or equivalent experience - Demonstrated expertise in incident management and continuous improvement practices - Thorough understanding of IT service management concepts and processes; ITIL certification or equivalent is advantageous - Proficiency in technical problem-solving and crisis management strategies - In-depth knowledge of IT principles, methodologies, particularly in cloud computing, networking, or sys admin - Proven ability to collaborate in resolving complex issues - Detail-oriented, organized, critical thinker - Exceptional written and verbal communication skills - Capacity to foster a collaborative team environment - Ethical values emphasizing honesty, integrity, accountability, emotional intelligence, and growth-oriented mindset **Responsibilities:** - Manage incidents of varying complexity, from large-scale outages to unique incidents impacting individual customers - Advocate for customer-centric incident response and mitigation strategies - Participate in a Follow the Sun global shift rotation, covering local daytime hours, holidays, weekends, and on-call duties on a rotational basis - Collaborate with other IT groups and business partners to expedite service restoration, minimize business impact, and meet SLA targets - Communicate incident status to diverse organizational levels, including senior leadership, through structured and informal channels - Document incident details, maintain timelines, and conduct post-incident evaluations - Identify improvement opportunities and lead initiatives to implement new processes - Establish and nurture strong partnerships with incident participants and partners - Develop, update, and manage incident processes and documentation **About Us:** As a pioneer in cloud solutions, Oracle leverages cutting-edge technology to address current challenges. Collaborating with industry leaders across various sectors, we have thrived for over 40 years by upholding integrity in all operations. At Oracle, we believe genuine innovation flourishes when everyone has the opportunity to contribute. We are committed to fostering an inclusive workforce that provides equal opportunities to all. Our global career opportunities at Oracle prioritize work-life balance and offer competitive benefits that are fair and consistent. We support our employees with flexible medical, life insurance, and retirement options, while also encouraging community engagement through volunteer programs. We are dedicated to integrating individuals with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation due to a disability, please reach out to us via email at accommodation-request_mb@oracle.com or call +1 888 404 2494 in the United States.,

Are you a results-driven, detail-oriented professional with expertise in telecom regulations and backend operations We are looking for a Compliance Analyst Operations to lead backend operations, vendor governance, and ensure seamless compliance with telecom regulatory frameworks. This role demands a strong grasp of telecom infrastructure, data center operations, and regulatory mandates. You will play a key role in driving compliance, optimizing operations, supporting business growth, and mitigating operational and compliance risks. Key Responsibilities Regulatory Compliance: Ensure full adherence to telecom laws, licenses, and guidelines (TRAI, DoT, etc.). Stay abreast of regulatory changes, manage audits, filings, and maintain relationships with regulatory authorities. Vendor Management & Procurement: Lead procurement of telecom resources and services. Negotiate cost-effective contracts, monitor SLAs, and enforce vendor compliance. Data Center Operations: Plan and monitor data center infrastructure procurement, performance, and compliance with security and operational standards. Issue Resolution & Ticketing: Manage operational queries through ticketing systems, perform root cause analyses, and implement process improvements. SOP Development & Process Optimization: Define and enhance SOPs for telecom, compliance, and operations functions. Identify and implement automation opportunities. Reporting & Analytics: Develop dashboards and reports to monitor KPIs, support decision-making, and provide operational visibility. Audit & Cost Optimization: Support internal/external audits and implement cost-efficiency initiatives. Risk Mitigation: Identify risks in operations and compliance and develop mitigation strategies. Stakeholder Management: Liaise with regulatory bodies, auditors, vendors, and internal teams to align operations with business and compliance goals. Administrative Oversight: Manage facilities, vendor contracts, and support services for smooth daily operations. Requirements Education: Postgraduate (MBA preferred). Experience: 3-5 years in backend operations, with significant exposure to telecom infrastructure and regulatory compliance. Skills: In-depth knowledge of telecom regulations (TRAI, DoT) and compliance frameworks. Expertise in vendor management, contract negotiation, and SLA monitoring. Understanding of telecom/data center infrastructure and security standards. Strong analytical, reporting, and communication skills. Proficiency in MS Office and data visualization tools (e.g., Google Data Studio, AWS QuickSight). Familiarity with ticketing systems and basic project management. Relevant certifications (e.g., ITIL, telecom compliance) are a plus. Ability to define and track operational KPIs. Must be based in Delhi/NCR, with willingness to travel to data centers across India as needed. Other Requirements Willingness to work flexible/roster-based shifts, including Sundays. Comfortable with a 6-day workweek, work-from-office (Noida, Sector 2). Effective communicator with both technical and non-technical stakeholders. Proactive and solutions-oriented mindset. Benefits Competitive compensation as per industry standards. Opportunity to work at the crossroads of compliance, operations, and telecom infrastructure. High-impact, strategic role with exposure to cutting-edge telecom and data center technologies. On-the-job learning in regulatory frameworks, infra compliance, and vendor governance. Professional growth potential within a dynamic and collaborative team. Access to specialized training in telecom regulations and emerging technologies. Job Type: Full-time Application Question(s): How many years of experience do you have in Telecom Operations Do you have exposure to telecom infrastructure and regulatory compliance such as TRAI or DoT Do you have experience in AWS QuickSight, Ticketing systems (e.g., Jira, Freshdesk, Zendesk) What is your Current CTC Work Location: In person,

You enable the world to run better at SAP by bringing out your best within a collaborative company culture. Focused on creating a workplace that values flexibility and embraces diversity, you contribute to building the foundation for tomorrow. As an Enhanced Operations Service Specialist within the SAP ECS Enhanced Operations Service (EOS) organization, you play a crucial role in safeguarding and optimizing strategic customers" investments in SAP Enterprise Cloud Services. Your responsibilities include ensuring quality service delivery on a daily basis, tracking and achieving service KPIs and SLAs, providing quick responses during escalations, and driving initiatives to enhance operational stability. You will conduct root cause analysis for service request execution failures, define corrective action plans, and collaborate closely with various teams both within and outside Enterprise Cloud Service units. To excel in this role, you should have hands-on experience in SAP Basis, Critical Situation Handling, Project Management, and a strong technical background. Knowledge of SAP technologies such as SAP NetWeaver, Business Objects, SAP HANA, and SAP Sybase Adaptive Server Enterprise is essential. Additionally, experience with Managed/Hosting services, SAP Private Cloud, or Public Cloud Operations/Support is valuable. You are expected to possess practical knowledge in areas like System Performance Management, Backup and recovery strategies, performance tuning, high availability, disaster recovery strategy, and problem management. Professional certifications in SAP BASIS, Business Object, along with exposure to Project Management tasks including PMP and ITIL, are preferred. Cloud knowledge and excellent communication skills are crucial for success in this role. As part of the SAP Enterprise Cloud Services Delivery organization, the Enhanced Operation Service team focuses on optimizing strategic customers" end-to-end delivery and operation model during their cloud transformation journey. By offering a spectrum of cloud deployment options, including SAP's infrastructure, partners, and public cloud infrastructures, the team ensures customers receive the best solutions tailored to their needs. At SAP, inclusion, health, well-being, and flexible working models are prioritized to create a diverse and supportive workplace where everyone can thrive. The company values unique capabilities and invests in its employees to unleash their full potential. SAP is an equal opportunity workplace and an affirmative action employer committed to creating a better and more equitable world for all individuals. If you are interested in applying for a role at SAP and require accommodation or special assistance, please reach out to the Recruiting Operations Team at Careers@sap.com. Successful candidates may undergo a background verification process with an external vendor as part of the hiring process.,

We are seeking a skilled Service Desk Engineer 2 to join our team in India. The ideal candidate will have 2-4 years of experience in providing technical support and troubleshooting IT issues. You will be responsible for assisting users with their IT-related problems, ensuring a high level of customer satisfaction. Responsibilities Provide first-line support for IT issues via phone, email, or chat. Troubleshoot and resolve hardware and software issues promptly. Document all interactions and resolutions in the service desk system. Escalate unresolved issues to higher-level support as necessary. Maintain and update knowledge base articles for common issues and resolutions. Assist in onboarding new employees with IT setups and configurations. Monitor and manage service desk tickets to ensure timely resolution and customer satisfaction. Skills and Qualifications 2-4 years of experience in a service desk or technical support role. Proficiency in Windows and Linux operating systems. Familiarity with ITIL framework and service desk best practices. Experience with ticketing systems such as ServiceNow or JIRA. Strong understanding of networking concepts and troubleshooting techniques. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Relevant certifications such as CompTIA A+, ITIL Foundation, or similar are a plus.

You will be working for our client, Masai, in a dynamic and fast-paced environment. As a qualified candidate, you should possess an AWS Certification and have a strong foundation in networking and cloud computing. Additionally, we are looking for individuals who are set to graduate in 2024 or 2025. Your primary responsibilities will include monitoring the availability and performance of production environments, with a focus on enhancing the efficiency and reliability of SaaS services. You will be tasked with optimizing cloud infrastructure capacity planning, which is entirely hosted on AWS. In case of incidents, you will be responsible for managing emergency responses, ensuring prompt mitigation of issues with high quality. Root cause analysis of incidents and execution of preventive actions will be essential tasks, along with collaborating with DevOps, InfoSec, and Engineering teams to improve the performance, reliability, and operability of various applications and services. You will work extensively with tools like NewRelic, Grafana, Loggly, PagerDuty, Site24x7, FreshService, Kibana, AKAMAI, AWS services like RDS, ESS, ECS, EC2, VPCs, Redis, Lambda, etc., to enhance observability and monitoring. Addressing customer concerns regarding infrastructure availability, performance, and security will also be part of your role. To qualify for this position, you should hold a degree in Computer Science or a related field. A solid understanding of observability, AWS cloud services (EC2, RDS, Elasticsearch, Redis, SQS, API Gateway, Lambda, etc.), and monitoring tools is necessary. You should be capable of monitoring a multi-tenant SaaS environment, including web applications, database services, APIs, and backend jobs. Previous experience in handling live production incidents, debugging/troubleshooting applications and infrastructure issues, following SRE best practices, and analyzing performance metrics is highly valued. Strong documentation and interpersonal communication skills are essential, along with a proactive approach to problem identification, performance improvement, and bottleneck resolution. The ability to work effectively in a diverse, team-focused environment with DevOps and engineering teams, as well as thriving in a rapidly changing environment, is crucial. Programming skills in languages like Python and AWS/ITIL certification would be advantageous. Key Skills: redis, saas environment, networking, AWS, incident management, problem identification, reliability, EC2, engineering, cloud computing, programming skills, documentation, ITIL certification, root cause analysis, monitoring, cloud, interpersonal communication, infosec, troubleshooting, observability, monitoring tools, SaaS, capacity planning, communication skills, performance metrics analysis, AWS certification, debugging, availability, Python, DevOps, infrastructure.,

As an IT Support Lead at Artesian Software Technologies, you will be a key member of our team, responsible for providing technical support and leadership to ensure the smooth functioning of IT operations. You will need a Bachelor's degree in Information Technology, Computer Science, or a related field along with a minimum of 5 years of experience in IT support, including at least 1 year in a lead role. Your excellent communication skills, both verbal and written, will be crucial as you collaborate with team members and interact with our clients, particularly those based in the US. A strong knowledge of Windows and Linux operating systems, networking, and cloud services will be essential for success in this role. Experience with the ITIL framework and best practices in incident and problem management will also be beneficial. In this position, you will lead and mentor the IT support team, providing hands-on technical support for hardware, software, and networks. You will oversee incident management, ensuring timely resolution, and manage and maintain our IT infrastructure, including servers and networks. Troubleshooting and resolving complex IT issues, liaising with vendors, and managing service delivery will be part of your responsibilities. Your strong organizational skills and attention to detail will aid you in managing multiple tasks and prioritizing effectively. Certifications such as CompTIA A+, Network+, ITIL, or Microsoft Certified: Azure Administrator Associate are considered a plus. You will be responsible for creating and maintaining IT documentation, implementing strategies for continuous process improvement, and ensuring that our IT systems are secure and compliant. At Artesian Software Technologies, we specialize in developing efficient mobile applications and web platforms for clients across various industries. We value a healthy work-life balance and maintain a flexible, employee-friendly environment. Join our team and work closely with skilled professionals to deliver tailored solutions while enjoying the opportunity for growth and development. Shift timings for this position are from 6:00 pm to 3:00 am. If you are passionate about IT support, possess the required skills and experience, and are looking to take on a leadership role in a dynamic and collaborative environment, we encourage you to apply for this exciting opportunity at Artesian Software Technologies.,

You are an exceptional, innovative, and passionate individual looking to grow with NTT DATA, a forward-thinking organization committed to inclusivity. Currently, we are seeking a Technical Analysis Senior Analyst to join our team. As a Technical Analysis Senior Analyst at NTT DATA, you will be responsible for supporting EPM Desktop Engineering SCCM/Intune operations. Your role will involve deploying security patches, applications, and settings using SCCM Configuration Manager. You should have 1-3 years of relevant experience or an equivalent combination of education and work experience. You are expected to have a basic understanding of current scripting technologies, batch commands, and windows end-user platforms. Knowledge of Intune & Autopilot operations, vulnerability management, and configuration management principles is essential. Possessing Microsoft & ITIL certification would be advantageous. Your responsibilities will include monitoring and reporting on key metrics, troubleshooting and resolving operational and deployment issues, and ensuring compliance with service level agreements. Strong technical and communication skills are a must for this role. Join NTT DATA, a trusted global innovator with a $30 billion footprint. We serve 75% of the Fortune Global 100 and are dedicated to helping clients innovate, optimize, and transform for long-term success. As a Global Top Employer, we have diverse experts in over 50 countries and a robust partner ecosystem. Our services encompass business and technology consulting, data and artificial intelligence, industry solutions, application development, infrastructure management, and more. Be part of our team and contribute to our mission of moving confidently and sustainably into the digital future. Learn more about us at us.nttdata.com.,

The primary responsibility of this role is to effectively manage incidents, changes, and problems to ensure minimal impact on business operations. This includes promptly resolving incidents, prioritizing and tracking them until resolution is achieved. Additionally, overseeing the change management process to assess risks, document changes, and communicate them to stakeholders is crucial for smooth implementation. Identifying recurring incidents and analyzing root causes to develop preventive solutions is a key aspect of problem management. Collaborating with IT teams, vendors, and stakeholders is essential for effective service delivery and continuous improvement. Generating reports on incidents, changes, and problems to gain insights into service performance and areas for enhancement is also part of the role. Maintaining up-to-date documentation of processes, procedures, and knowledge base articles related to service management is necessary. Providing training and support to team members and stakeholders on service management processes and tools is an integral part of this position. The ideal candidate should possess proven experience in incident, change, and problem management within an IT service management (ITSM) environment. An ITIL Foundation or higher certification is strongly preferred. Strong analytical skills are required to effectively analyze incidents and identify underlying issues. Excellent verbal and written communication skills are essential for collaboration and reporting. Familiarity with ITSM tools such as ServiceNow, JIRA, or Remedy is necessary for managing incidents, changes, and problems. Attention to detail for documenting processes and maintaining accurate records, as well as the ability to work collaboratively within a team and across departments, are also important skills for this role.,

Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions. They rely on our top-rated services and support to accelerate their digital transformation efforts and deliver unprecedented progress. With double-digit growth year over year, no provider is better positioned to deliver scalable outcomes than Extreme. Inclusion is one of our core values and in our DNA. We are committed to fostering an inclusive workplace that embraces our differences and creates an atmosphere where all our employees thrive because of their differences, not in spite of them. Become part of Something big with Extreme! As a global networking leader, learn why theres no better time to join the Extreme team Services Account Manager This is a key and significant business role for Extreme Networks which requires collaboration with internal/external teams; the main point of focus needs to be the end-user customer, but transacting business will usually go through the channel as we are a channel driven company. ?The successful candidate will work with external management teams to provide competitively advantageous service solutions into a range of verticals from the Extreme Networks portfolio.?? They will develop the role to become a Trusted Provider for customers and channel partners and identify and drive Service Solutions Pipeline and add Services Solutions dollars to existing and new customers. ?Critical to this role is the ability and flexibility to respond to customer issues and queries in a timely manner to identify and provide solutions within a profitable business unit and working very closely with the Sales Teams for the benefit of the customers in close collaboration with the channel partners, but making sure we do provide best in class support for the end-user customer. Responsibilities Actively manage a sales prospecting methodology by logging activity that includes managing a targeted quarterly prospect list, daily/weekly sales calls, in-person and social networking, competitive market and industry analysis, and coordination of presentations, proposals, and client meetings. Business Development for Services Solutions Program Manage customers from Lead Generation through sales to onboarding of the service. Focus on providing end-to-end management and support through pre-sales to post sales for Key services solutions accounts Provide end-to-end post-sales support to senior management within channel partners and end user organizations Work closely with Account Executives to acquire, retain, and drive business within new and existing accounts Increase account penetration by supporting and promoting enhanced services Prepare/present and run internal and external service reviews, also driving proactive recommendations with regards to service and operational improvements Customer advocacy for technical escalations and resolution process Develop a deep understanding of Extreme Services Offerings which includes new- and renewal maintenance, subscription, Premier, Managed Services and Extreme Capital offerings and be able to identify service opportunities within current and prospective clients Provide customer demonstrations and pre-sales presentations Training and educating Account Executives on the Services Solutions portfolio Collaborate with corporate management with third party vendors Ensure the Service Portfolio is positioned with new opportunities Follow up and close service contracts on new opportunities Comprehensive understanding of services revenue recognition and general financial accounting practices Monthly/quarterly/annual account forecasting and reviews Weekly financial reporting on given accounts risks and opportunities Ensure contracts are invoiced on time with the ensuing financial implications Personal Skills Passion for the business Able to work autonomously Proven influencer and negotiator Customer and partner driven Tenacious Results-oriented Ability to multi-task Self-motivated Commitment Creative and good problem solver Background And Experience The Service Account Executive must have a good grasp of complex technical issues although it is not required to have an engineering qualification. They will be required to translate Extremes technical offerings into business-friendly pitches. Additionally, they must be able to work with a high degree of independent action whilst complying with standard practices, thus ensuring consistency of approach. They will be able to strategise and strive for win-win situations. The successful candidate must be self-motivated, willing to learn and be highly collaborative and open to new ways of working and be creative in looking for efficiencies and services improvement. Due to the bespoke nature of the solutions being delivered, the individual should have the ability to assist in identifying process improvements and drive these through the core services design teams. Specific Knowledge / Skills Proven track record in a competitive sales environment. BS/BA Degree or equivalent qualification Significant demonstrable services sales experience Experience in managing complex service solutions within a multi-vendor environment A track record of working at all levels of senior management Proven ability to increase service revenue Ability to negotiate complex service contracts Excellent communications and presentation skills Effective time management and task prioritization when under pressure Commercial awareness with in-depth understanding of service finance ITIL Certification would be useful Ability to build and develop excellent relationships Industry domain expertise and experience in at least one of the following areas: Enterprise, Education/Academia, Airports, Hospitals, Manufacturing Strong verbal and written skills; business fluent in English IT literate including Microsoft Office suite Great attitude, passion and drive to be successful. High-energy and competitive nature that seeks results and personal accountability for sales. Experience selling staffing solutions, professional services, IT solutions and/or projects is a plus. Travel will be an essential component of the role Show more Show less

Are you ready for the most impactful work of your life Signant Health, a global evidence generation company, is seeking a skilled and proactive Help Desk Tier 1 Manager to lead and manage the Tier 1 help desk team. As the Tier 1 Manager, you will oversee daily operations, ensure timely resolution of technical issues, and maintain high levels of customer satisfaction. Your role will involve team leadership, service delivery, escalation management, process improvement, training and development, performance management, knowledge base management, customer experience, reporting and metrics, collaboration, and tool and system management. Key Responsibilities: - Supervise, mentor, and develop a team of Tier 1 help desk agents. - Ensure timely and efficient resolution of support requests. - Act as the point of escalation for complex issues. - Continuously evaluate and improve help desk workflows. - Develop and implement training programs. - Monitor and assess team performance. - Oversee the knowledge base and ensure documentation is accurate. - Foster a customer-centric culture. - Analyze data to drive continuous improvement. - Collaborate with other departments. - Ensure proper functioning of help desk software and ticketing systems. Required Skills and Qualifications: - 3-5 years of experience in a help desk or IT support role. - 1-2 years of management or supervisory experience. - Strong leadership, customer service, and technical knowledge. - Problem-solving and communication skills. - Experience with help desk ticketing systems. - Process optimization skills. - Strong organizational and time management abilities. Preferred Qualifications: - ITIL certification or other relevant certifications. - Familiarity with IT Service Management frameworks and tools. - Industry-specific experience is a plus. Education: - Bachelor's degree in Information Technology, Computer Science, Business, or related field. Signant Health offers competitive benefits, including medical insurance, employee wellness programs, mental fitness apps, employee recognition programs, and more. If you are interested in exploring this opportunity, please submit your CV and a cover letter detailing why you are perfect for the role. Signant Health does not accept unsolicited resumes from Third Party vendors.,

Your role As the leader of the Global Software Asset Management (SAM) program for Orange Business Services, you will oversee the full lifecycle of software assets. Your responsibilities will include managing software procurement, compliance, optimization, and governance across regions to drive efficiency and reduce costs. You will collaborate with the CTIO and internal teams to expand SAM coverage and support the overall IT asset strategy. Global SAM Program Leadership: Lead the global strategy and execution of the SAM program, ensuring alignment with business needs and regulatory requirements to support organizational goals. Strategic Expansion of SAM: Expand the SAM program to include hardware and software assets management globally. Identify and prioritize opportunities for optimization and cost savings while ensuring license compliance. Program Management: Animate a global SAM community, define reporting structures, and drive program success with performance objectives and action plans for implementation. Licensing and Compliance Management: Ensure compliance with licensing agreements, lead audits, and implement governance frameworks to manage software licenses effectively. Vendor and Contract Management: Negotiate software contracts, renewals, and agreements with vendors globally. Support the selection and management of SAM tools to align with strategic needs. Cost Optimization & Reporting: Optimize software asset usage, provide financial analysis and reporting to senior management, and develop dashboards to track program performance. Governance and Risk Management: Establish and enforce SAM governance policies, develop risk mitigation strategies, and ensure compliance with internal policies and external regulations. Stakeholder Engagement and Communication: Collaborate with key stakeholders, implement communication plans, and update senior leadership on SAM activities and challenges. Program Management & Process Improvement: Manage SAM projects, evaluate and improve processes, tools, and technologies, and ensure consistent and effective SAM practices. Tool Implementation and Optimization: Lead the implementation of SAM tools globally, working with the SAM team to enhance asset tracking, license management, and cost analysis capabilities. Your Profile With 15-20 years of experience in IT ecosystem, including leadership roles in large global organizations, you should have strong contract and vendor management skills, analytical abilities, negotiation skills, and a focus on cost optimization and compliance. Your proven leadership, teambuilding, communication, and knowledge of relevant regulations will be essential for this role. Preferred Certifications: ITIL certification (Service Strategy, Service Design & Foundation) Orange Business Services manages and integrates international communications complexity, allowing customers to focus on strategic initiatives. With local support in 166 countries and territories, we provide consistent global solutions for businesses worldwide. Contract: Permanent (CDI),

We are looking for an IT Service Management (ITSM) Manager to oversee and enhance our IT service delivery and support. As the ITSM Manager, you will be responsible for managing a team and ensuring that service level agreements (SLAs) are met. Your role will involve managing and overseeing IT service delivery and support, ensuring compliance with SLAs, KPIs, and conducting appraisals for team members. Developing and implementing ITSM policies, processes, and procedures will be part of your responsibilities. You will also monitor and report on service performance metrics, lead and manage a team of IT service desk professionals, and coordinate with other IT departments to resolve issues and enhance service quality. To be eligible for this role, you should have a Bachelor's degree in Information Technology, Computer Science, or a related field, with a minimum of 8 years of experience in IT service management with expertise in Full stack Java, MySQL (DB & Queries). Proven experience as an Assistant Manager or Manager in ITSM - Web Application Support is required. Possession of ITIL certification is preferred. Strong leadership and communication skills are essential, along with experience in managing IT service desk operations. This role demands someone with strong leadership qualities, excellent communication skills, and a solid background in IT service management. If you meet the eligibility criteria and are looking for a challenging opportunity in IT service management, we encourage you to apply.,

As a Product Software Engineering Manager Module Development Leader at Gainwell, you will play a crucial role in contributing your skills towards harnessing technology to enhance the health and well-being of the community's most vulnerable members. Join a team dedicated to finding innovative solutions to the significant challenges faced in the healthcare sector. You will be an integral part of a collaborative state and local healthcare product organization that operates within the Agile Methodology framework. Working alongside developers, scrum masters, project managers, business analysts, and product owners, you will be involved in the development and support of product offerings. The team's focus is on fostering a highly collaborative work environment that emphasizes mutual respect, diversity, innovation, and the delivery of quality products to ensure high customer satisfaction. Your responsibilities will include managing the software development lifecycle using Agile methodology, identifying and mitigating impediments, managing scope/resources/priorities, providing coaching and mentoring to team members, ensuring milestones and product release dates are achieved, collaborating with various stakeholders globally, leading a cross-functional software engineering team, communicating effectively with stakeholders, and conducting Root Cause Analysis to enhance team processes. Additionally, you will be responsible for project activity and financial planning, overseeing project deliverables, identifying risks, developing risk mitigation solutions, managing costs/schedules/quality, and presenting proposals to expand business opportunities. Your role will involve interfacing with team members and stakeholders to anticipate/manage changes to projects and participating in proposal efforts and sales calls to enhance future business deals. To be successful in this role, you should have at least 5+ years of Engineering Manager experience, 7+ years of Project/Program Management experience, knowledge of issues/risk management, experience in Agile Delivery Framework, proficiency in strategic and financial analysis, and familiarity with project management tools. A Bachelor's degree in a related field is preferred, along with excellent leadership, communication, and analytical skills. Experience in US Healthcare, PMP/ITIL Certifications, and familiarity with Scaled Agile Framework (SAFe) will be advantageous. You can expect to work on interesting and challenging projects that make a meaningful impact on the healthcare industry, specifically benefiting State Medicaid members. The role offers opportunities to work in an Office/Hybrid/Remote environment, providing a dynamic and rewarding work experience.,

Role Overview: We are seeking an experienced Senior Incident Engineer to manage and lead incident management processes in a 24/7 operational environment. The candidate must be comfortable working on-site 5 days a week to ensure seamless coordination and support. This role involves responding to service incidents, coordinating resolutions, driving process improvements, and ensuring high availability of critical services. The ideal candidate thrives under pressure, multitasks efficiently, and leads both operational incident response and continuous improvement initiatives, leveraging AI and automation to advance incident management maturity. Key Responsibilities: Incident Management & Resolution: Respond promptly to reported service incidents, identify causes, and initiate incident management processes. Proactively identify high-impact scenarios from monitoring tools and engage stakeholders to prevent potential outages. Prioritize incidents based on urgency and business impact. Plan, coordinate, and monitor all activities related to incident resolution. Triage, facilitate, and drive major issues to resolution. Follow escalation matrices and engage stakeholders through bridge calls and timely incident communications. Serve as the primary point of contact and first escalation stage for incidents. Maintain clear, ongoing communication with stakeholders and leadership during incident lifecycles. Improvement Initiatives: Lead continuous process improvements by reviewing and enhancing policies, roles, and technologies. Drive proactive monitoring strategies to shift from reactive to proactive support. Reporting & Communication: Prepare and present monthly OKR and incident reports with key metrics to leadership. Translate technical and analytical findings into clear business presentations and reports. Qualifications & Skills: 35 years overall IT experience, with at least 3 years as an Incident Manager or Senior Incident Engineer. ITIL Foundation certification is mandatory; Expert level preferred. Experience working with Enterprise Command Center or similar operations teams. Strong knowledge of Google Sheets, PowerPoint, and data management tools. Excellent verbal and written communication skills; confident presenter. Strong analytical skills, root cause analysis, and problem-solving capabilities. Ability to multitask and work effectively in a high-volume, 24/7 shift-based environment. Self-motivated with a proactive, can-do attitude. Comfortable working on-site in Bangalore with on-call support as needed. Interest and experience in leveraging AI/automation to improve incident processes is a plus Location: Bangalore( Candidate should be open to work from Office)

You will be joining a well-reputed MNC in Bangalore as a Process Trainer for the Technical Support Process. Your primary responsibility will be to provide comprehensive training to new hires in an International BPO setting, specifically in the Technical Support Voice Process. To excel in this role, you must have at least 1 year of experience as a Process Trainer in a similar environment. Key Skills and Knowledge required for this position include: - Thorough understanding of PCs, Printers, computer hardware, software, and networking concepts. - Proficiency in troubleshooting and problem-solving. - Ability to communicate technical information effectively to non-technical individuals. - Experience with IT service management tools like ServiceNow. - Strong grasp of Active Directory, including user and group management. - Analytical skills with a basic understanding of Excel for competency improvement analysis. - Excellent interpersonal, communication, and stakeholder management skills. - ITIL certification would be advantageous. Your Role and Key Responsibilities will involve: - Providing day-to-day functional guidance to agents during training, monitoring progress, and offering coaching. - Conducting training sessions using various techniques and delivery methods to enhance learning. - Achieving individual training performance metrics. - Collaborating with Operations to ensure smooth transition of agents from training to production. - Keeping up-to-date with product knowledge through calls, client meetings, and observations. - Communicating effectively with managers, peers, clients, and other stakeholders. - Supporting the Instructional Design team in creating training materials. - Evaluating the effectiveness of training programs and implementing improvements based on feedback. If you meet the requirements and are ready to take on this challenging yet rewarding role, please send your CV to simmi@hiresquad.in or contact us at 8467054123. Only immediate joiners will be considered for this position.,

As an ERP Implementation Specialist, you will be responsible for leading the development, testing, and implementation of assigned technical solutions within the enterprise business systems Center of Excellence (COE). This includes systems such as ERP and ISV applications like finance, sales, supply chain, and manufacturing. Your role will involve coordinating and developing solutions in collaboration with project management to meet defined performance and service level goals, KPIs, and governance standards. You will also lead the implementation of solutions by working closely with the enterprise architect to guide end-to-end business process flow. To excel in this position, you should have at least 10+ years of experience in ERP implementations with progressive responsibility in developing and optimizing critical business systems, especially financial systems within publicly traded companies. Additionally, you should have a minimum of 3+ years of D365 functional implementation experience and 5+ years of hands-on experience in a multi-country setting. The ideal candidate for this role will hold a Bachelor's degree in computer sciences or a technical field, with ITIL certification and Microsoft Technical Certifications. You should demonstrate deep technical knowledge of Essential Services ERP systems, supply chain management systems, and other enterprise-level technical solutions to enhance the organization's development and implementation capabilities. In addition, you should possess a broad understanding of ERP system functionality, including ISVs, and be capable of supporting the development and execution of complex technical projects using various tools and methods across all functional departments. Knowledge of business management methods, budgeting, reporting, cost-benefit analyses, Agile project management, and current SaaS, IaaS, PaaS platforms will be beneficial in this role. As a fully competent ERP Implementation Specialist, you will be expected to develop policies, procedures, standards, and governance requirements, conduct cost-benefit analyses, and communicate effectively with technical and non-technical audiences. Your ability to build relationships with stakeholders and key business partners, along with your emphasis on flexibility, customer service, and professionalism, will be essential in influencing and collaborating effectively within the organization.,

You should have 7-9 years of experience in IT Service Management (ITSM) with a focus on Service Reporting using PowerBI or QlikSense. Possessing an ITIL certification and experience with ServiceNow is a must. Additionally, familiarity with MIS and Financial Reporting would be considered a plus. If you meet these qualifications, you could be the ideal candidate for this role.,

Role & responsibilities Location : Hyderabad Work shift Timings: 24x365 (5:30am to 2:30pm, 1:00pm to 10:00pm & 9:00pm to 6:00am) Role Requirement Work experience in IT Operations Centre (Mid to enterprise size environments). Advanced knowledge with monitoring tools (SCOM & Solarwinds). Proficient in identifying, diagnosing, and resolving network and server issues. Experience with ticketing systems (ServiceNow) to track and prioritise incidents. Proficient in handling high-priority incidents (P1 and P2). Expert knowledge with remote management and support protocols for data center operation. Strong Knowledge in troubleshooting and maintaining Windows Server 2016, 2019 and 2021. Proficiency in managing and patching Hyper-V hosts and Virtual Machines. Experience in implementing security patches and updates to protect systems from potential threats. Commitment to continuous learning and improvement in NOC operations. The candidate should have a Continual Service Improvement (CSI) mindset. Strong analytical and problem-solving abilities. Excellent collaboration skills, with the ability to work effectively with SME teams. Strong in writing clear and concise professional business emails. Thorough understanding of the ITIL-V4 framework. Ability to stay calm under high pressure situations. Willingness to work in shifts, including nights, weekends, and holidays due to business requirements. Roles and Responsibilities Expertise in using monitoring tools (SCOM & Solarwinds) to oversee server and network performance. Delivering Level 2 support for server and network-related issues. Take ownership of critical incidents, ensuring timely and effective resolution. Participate in Major Incident Management (MIM) calls as and when required. Analyze and prioritize alerts based on severity and impact. Work closely with Subject Matter Experts (SMEs) from various IT teams to resolve complex issues. Server management and support for Hyper-V & VM-Ware, which includes server checkpoint creation and deletion, addition of RAM and CPU, and the integration of new data drives. Join collaborative calls with other engineering teams to support and facilitate network and firewall changes. Work with vendors for timely replacement of server hardware components. Identify and resolve common OS problems, escalating complex issues to higher-level support when required. Monitor and manage the health of the physical server estate. Level 1 support for cloud platforms (Azure & AWS), including software troubleshooting and installation. Participate in scheduled maintenance activities and provide support during planned outages. Escalation for critical issues through the On-call Process. Communicate effectively with internal teams and external vendors to resolve issues. Perform patching for Hyper-V hosts on physical servers and manage the migration of virtual machines (VMs) from the host. Create baselines following the release of Microsoft patches to ensure systems are up-to-date and secure. Conduct patching of management hosts with minimal downtime, particularly focusing on System Center Virtual Machine Manager (SCVMM). Tools and Technology System Center Operations Manager (SCOM) SolarWinds CyberArk BT Portal Diamond IP F5 Portals StruxureWare SAP Data Services Management Console VMware vSphere Hyper-V SCVMM ServiceNow & Global ServiceNow OnSolve Preferred candidate profile

As a Senior Solution Subject Matter Expert (SME) in Supply Chain Domain, you will be responsible for delivering flawless application onboarding services to BY customers, ensuring quality in implementation support. You will drive as a lead SME for BY Customer, delivering their Transportation Management System (TMS) Environments and providing support during their onboarding journey. Engage early in customer implementation projects to provide solution design and architecture inputs from operability and reliability perspectives to ensure seamless delivery continuum into Operate through phased go-lives. Your responsibilities also include understanding the Application Landscape of the customer, ensuring application deployment is done, and implementing Advanced Quality Prevention plans to improve solution and service reliability. You will deepen your competency on end-to-end solution architecture, performance engineering, relevant Software as a Service (SaaS) tools, business processes, and industry domain. As a Senior solution SME, you will provide mentorship to Technical Architects and Consultants, deliver product/technical trainings, and support in improving the capability and delivery quality of the team. Your role will involve delivering an excellent customer experience by ensuring customer onboarding experience on the SaaS platform significantly enhances, customers are able to migrate within a defined period, and customers see a smooth handover to the Steady State Team. You will keep track of adoption and consumption numbers, analyze trends, provide inputs for improvement, and consistently achieve high customer satisfaction and make a positive impact on Net Promoter Scores (NPS). We are looking for a candidate with a Bachelor's degree (STEM preferred) and a minimum of 8 to 10 years of experience in Production Support/Application Deployment Role including Validation services. Experience in the installation of ERP products is preferred, along with experience in setting up and validating integrations through APIs (Rest and SOAP) and sFTP. Understanding of how Single Sign-On (SSO) Setup works is a positive, and experience in BY TMS Installation is a plus. The ideal candidate will possess strong Techno-Functional Expertise, be tech-savvy, provide technical and solution leadership during Critical/Major issues, and hold an ITIL Certification. Demonstrable experience, thorough knowledge, and interests in Cloud-native architecture, Distributed micro-services, Multi-tenant SaaS solution, Cloud Scalability, performance, and High availability are desirable. Experience with API management platforms and providing/consuming RESTful APIs is a plus. Furthermore, you should demonstrate leadership capabilities required to lead customer-facing investigations of complex and escalated solution issues, enhanced customer communication & situation management skills, and a balance between soft skills (process, people, values, teamwork, roles) and hard skills (technologies, frameworks, solutions, products). Possessing a strong sense of urgency from both Customer and company perspective, defining priorities, and being a global representative for key initiatives and projects are essential. Inspiring others by demonstrating a service mindset through consistently displaying customer-centricity and ownership, seeking 360-degree performance feedback, working on self-development opportunities, keeping up to date with learning opportunities for personal and professional development, and being able to lead or guide a small team to achieve customer/business objectives are key attributes we are looking for in a candidate. Our company values unite us and drive our success and the success of our customers. If you resonate with our core values, we invite you to explore further.,

As a ServiceNow Developer at Teradata, you will be responsible for designing, building, and deploying solutions, monitoring systems, and developing integrations with other applications. Your role will involve providing subject matter expertise in design, development, and implementation within the ServiceNow platform based on best practices to drive continual service improvement. You will be hands-on in development, assisting stakeholders in adopting solutions that drive business outcomes and return on investment in the ServiceNow platform. Additionally, you will generate and maintain technical design and configuration documents, staying updated on the latest ServiceNow features and product offerings. Your responsibilities will also include determining the best ways to leverage tools and techniques such as infrastructure as scripting, configuration management, automated testing, and other DevOps practices to enhance delivery quality, speed, and experience. You will provide technical guidance and act as an escalation point for the production support team, proactively identifying and troubleshooting potential issues, performing root cause analysis, and delivering solutions for problems while understanding the impacts and designing appropriate solutions. In this role, you will collaborate with skilled information technology architecture, development, and support team members within the global IT organization at Teradata. You will also engage with key business stakeholders, process owners, and analysts within the Global Customer Service business unit. Reporting into the Teradata IT Department, you will interface with business partners, other application owners, and onshore/offshore development teams, networking with internal and external contacts to drive process efficiency in implementations. To qualify for this position, you should have 4-6 years of experience in ServiceNow and other application development, particularly in supporting customer support and service technology. You should be a seasoned professional with a full understanding of at least one area of specialization, with 2-3 years of advanced ServiceNow administration, configuration, integration, and development experience. A ServiceNow Certified Administrator designation is required, along with a Bachelor's degree in Computer Science or a related field. Your ability to work collaboratively with customers and functional team members is essential. Ideal candidates will have experience guiding junior developers in engineering solutions and working with business analysts to estimate the level of effort for new projects. Preference will be given to those with experience in ServiceNow products like IT Operations Mgmt (ITOM) Discovery, ITOM Health & Event Mgmt, Core Platform, CMDB, eBonding, Customer Service Mgmt (CSM), and IT Service Mgmt (ITSM). Additional qualifications include ITIL Certification, technical consulting experience, and a background of working with functional business leaders in the Customer Support space. You should also possess excellent interpersonal, written, and verbal communication skills, along with experience in Agile methodology. At Teradata, we value a people-first culture and prioritize well-being, flexibility, and anti-racism initiatives. Join our team to make a difference and thrive both personally and professionally.,

As a Process Trainer at an MNC in Pune, you will be responsible for providing day-to-day functional direction to agents within the program training classroom environment. This includes monitoring student progress throughout the training, providing coaching, developmental feedback, and readiness recommendations. You will utilize effective presentation and facilitation skills, incorporating creative training techniques and adult/accelerated learning techniques using various training delivery modalities in a classroom setting. Your role will involve preparing and delivering training material through classroom learning, hands-on demonstrations, and supporting activities. You will be held accountable for achieving individual training performance metrics and supporting the transition of agents from training to the production environment in collaboration with Operations to ensure competency levels meet business standards. To excel in this role, you must have at least 1+ years of experience as a Process Trainer in an International BPO, specifically in Technical Support Voice Process. Your key skills and knowledge should include a comprehensive understanding of PCs and printers, excellent troubleshooting and problem-solving abilities, solid knowledge of computer hardware, software, and networking concepts, and the ability to effectively communicate technical information to non-technical users. Proficiency in using ServiceNow or similar IT service management tools, a strong understanding of Active Directory (including user and group management), and analytical skills with basics in Excel to analyze and identify areas of technical and skill competency improvement are essential. Additionally, possessing high levels of demonstrated interpersonal, communication, and stakeholder management skills will be beneficial in this role. ITIL certification would be considered an added advantage. You may also be required to support the Instructional Design team in designing and developing training materials for various instructional delivery methods, such as computer-based training, interactive classroom training, and written job aids. Evaluating the effectiveness of training programs using feedback methods like focus groups, interviews, and surveys will also be part of your responsibilities to enhance training resources and programs based on evaluation results. If you are an immediate joiner with excellent communication skills and meet the eligibility criteria mentioned above, we encourage you to apply by sending your CV to simmi@hiresquad.in or contacting us at 8467054123.,

As a ServiceNow Solution Architect at EY, you will play a crucial role in designing solutions, mapping client business requirements, and ensuring seamless project delivery. Your responsibilities will involve collaborating with clients to evaluate existing processes and tools, identifying suitable ServiceNow platform solutions, defining requirements, determining integration needs, and developing comprehensive architecture and implementation plans. With a minimum of 8 years of experience on the ServiceNow platform and at least 5 years of hands-on experience with HAM/HAM Pro, you will be tasked with configuring Hardware Model Normalization processes to maintain consistent, clean, and enriched hardware model data across the platform. Your expertise in CSDM concepts and their application to asset and CMDB alignment will be essential in guiding technical architecture, design reviews, and solution blueprinting. Your role will also require proficiency in platform tools such as Flow Designer, Business Rules, Script Includes, and IntegrationHub, along with the ability to mentor junior team members and lead technical teams effectively. Experience in agile/sprint-based delivery environments, exceptional communication skills, and a proactive problem-solving approach will be vital for success in this position. Moreover, you will be expected to support practice build efforts, deliver projects to both external clients and internal stakeholders, establish strong internal relationships, and provide expert-level support and technical mentoring to the implementation team. Your deep understanding of ServiceNow's capabilities, coupled with the ability to develop and present business case material for senior stakeholders, will be instrumental in driving successful project outcomes. In addition to the technical skills required, you must hold a CSA certification and preferably a ServiceNow HAM Pro Certification, along with 2 CIS certifications. Familiarity with CSDM 4.0, ITOM/CMDB integration best practices, and an ITIL Certification would be advantageous in fulfilling the responsibilities of this role. Join EY in building a better working world by leveraging your expertise in ServiceNow as a Solution Architect and contributing to the creation of new value for clients, people, society, and the planet. Your proactive approach and technical proficiency will be key in shaping the future with confidence and addressing the most critical issues of today and tomorrow across a wide range of services and sectors.,

As a Senior SAP BASIS Engineer at SAP, you will play a vital role within the SAP ECS Regional Delivery expert team. Your responsibilities will include safeguarding and optimizing strategic customers" investments in SAP Enterprise Cloud Services. We are seeking an experienced SAP technology professional with a proven track record in Administration of SAP ABAP and SAP products, along with expertise in Critical Situation Handling and a strong technical background. Your customer-centric mindset will be crucial in ensuring the delivery of high-quality services and achieving ambitious service KPIs and SLAs on a daily basis. You will be responsible for quick responses during escalations, driving initiatives to improve operations and stability for customer systems, and standardizing and simplifying operations. Collaborating with various teams, including ECS Service Engineering and Client Delivery Management, you will optimize system configurations and landscape stability. Your role will also involve proactive monitoring of production system performance, root cause analysis for service request failures, and implementing continuous improvement initiatives to enhance service delivery. To be successful in this role, you should have at least 7 years of experience in Technical Operations in ABAP, JAVA, HANA, and DB2, with hands-on experience in SAP System Administration and other relevant areas. Additionally, practical knowledge of SAP technologies like SAP NetWeaver and SAP HANA, as well as experience in service and problem management, will be beneficial. A bachelor's degree in Computer Science, Engineering, or Information Technologies Management, along with professional certifications in SAP BASIS and relevant areas, is required. Cloud knowledge and experience working with public cloud domains like Microsoft Azure, AWS, and GCP will also be advantageous. At SAP, we believe in fostering a culture of inclusion, health, and well-being, and offer flexible working models to ensure that every individual, regardless of background, feels included and empowered to perform at their best. We are committed to providing equal employment opportunities and accessibility accommodations for applicants with disabilities. Join us at SAP to unleash your full potential and contribute to creating a better and more equitable world. #SAPECSCareers,