1.Responsible for all aspects of project/program management associated with the implementation of assigned external customer-facing projects/programs and internal non-customer facing projects/programs

2.Responsible for Project scope analysis, project planning, resource management, vendor/Partner management, network deployment, migration activities, program monitor and control

3.Manage the integration of vendor/partner tasks, track, and review vendor/partner deliverables

4.Provide technical guidance to the project team, handles issues/risks and manages deliverables/timelines associated with the project and/or dependent projects

5.Primary points of contact in on-site between Customer, Field partner and offshore project team and lead cross-functional delivery teams to achieve deliverables and business benefits

6.Tracking the progress against the baseline plan and, when a problem can impact the commitments made with a customer, reporting alerts to the project organization and escalates all issues to management chain

7.Responsible for change request, planned events and manage changes and adhere to the change management system defined for the projects

8.Responsible for ensuring project requirement documentation, coordinates with respective stakeholder if process documentation is needed for specified project, creates and manages detailed project plan

9.Monitor and control the performance and quality of the project to meet the deliverables, Hold regular progress & stakeholder meetings, stage review meetings and closure meetings

10.Accountable for a successful end to end delivery of the project

11. customer relationship management-Able to understand customer requirements Builds partnership relations with support groups and customer while instilling confidence within the customer.

12.Interpersonal skills to work with other departments/subsidiaries and the clients to develop timelines for project deliverables and setting proper expectations and delivering updates on project status.

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Sr Customer Service Executive - Project Planning & Implementation