Customer Success Associate

Company SizeStartup / Small Enterprise

Experience Required

2 - 3 yearsWorking Days5 days/weekOffice LocationKarnataka, BengaluruRole & ResponsibilitiesWe are looking for a Customer Success Executive who is passionate about driving customer satisfaction, adoption, and retention across the customer lifecycle. The ideal candidate will have hands-on experience in onboarding, training, and engaging customers, with a strong focus on proactive support and success. Youll be the voice of the customer internally and play a key role in ensuring they derive maximum value from our product.

• Customer Onboarding & Training: Lead the end-to-end onboarding process, including product setup, walkthroughs, training sessions, and best practice sharing.
• Customer Engagement: Drive product adoption through proactive engagement strategies, helping customers realize value and meet their business goals.
• Support Management: Handle customer queries effectively across multiple channels email, chat, and phone ensuring timely and satisfactory resolution.
• Relationship Building: Serve as a trusted advisor, maintaining long-term relationships and identifying upsell or cross-sell opportunities.
• Customer Advocacy: Act as the customer voice internally, working with Product, Sales, and Engineering teams to improve features and resolve issues.
• Reporting & Feedback: Track key customer metrics and feedback to identify trends and areas for improvement in customer experience.
  

Ideal Candidate

• 2+ years of experience in a Customer Success or Support role in tech-focused companies.
• Proven experience managing the entire customer lifecycle onboarding, training, adoption, and engagement.
• Comfortable handling customer queries across email, chat, and phone support channels.
• Excellent communication and interpersonal skills with a customer-first mindset.
• Ability to multi-task, prioritize, and manage time effectively in a fast-paced environment.
  

Perks, Benefits and Work Culture

• Join the Core team Get real insights into building a tech-enabled recruitment firm.
• Enjoy the freedom, that comes with a lot of ownership.
• Challenging and fun work environment.
• Flexible Work Culture We are a target driven organization. We like hard-workers, but we adore smart-workers more!
• Unlimited Vacation policy - Work hard, and take a break when you need it.
  

Skills: customer advocacy,chat,training,communication,customer,onboarding,adoption