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5.0 - 9.0 years

0 Lacs

chennai, tamil nadu

On-site

As a Business Analyst in our Information Systems department, you will play a crucial role in driving successful technology solutions adoption and delivering measurable customer value through effective change management and fostering a culture of continuous improvement and innovation. **Key Responsibilities:** - **Customer Success & Value Realization** - Collaborate closely with internal stakeholders to understand their desired outcomes from IT solutions. - Define and track key performance indicators (KPIs) and success metrics related to solution adoption, customer engagement, and business value realization. - Analyse data and stakeholder feedback to identify whether outcomes are being met. - Champion the "voice of the customer" throughout the project lifecycle, ensuring solutions meet or exceed user expectations. - **Organizational Change Management & Adoption** - Develop and execute comprehensive change management strategies and plans for identified strategic programs. - Conduct thorough change impact assessments, identifying how new systems, processes, or technologies will affect roles, responsibilities, and workflows. - Create targeted communication materials, training programs, and support mechanisms to drive user adoption and mitigate resistance. - Develop creative training materials & programs that increase ease of system understanding and usage. - Act as a change champion, influencing stakeholders at all levels to embrace new ways of working. - **Internal Branding & Communication** - Develop and manage internal communication plans to promote initiatives, successes, and updates. - Create engaging content aligned with IS branding guidelines. - Ensure consistent messaging and tone across platforms. - Organize and support internal campaigns, town halls, and engagement events. **Required Qualifications:** - Bachelor's degree in business administration, Information Systems, Computer Science, Engineering, or related field. Master's degree (MBA) or relevant certifications (e.g., CBAP) will be a bonus. - 5 years of experience as a Business Analyst in IT/digital projects in large organizations. - Demonstrated experience in Organizational Change Management (OCM), Customer Success/User Experience, or Innovation Programs. - Proficiency in business analysis tools and data analysis and visualization tools. - Exposure to ERP systems and manufacturing processes is a plus. In this role, you will need to showcase exceptional analytical and problem-solving skills, strategic thinking, outstanding communication and presentation skills, influencing and stakeholder management, adaptability and resilience, proactive nature, and strong facilitation skills.,

Posted 3 days ago

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4.0 - 8.0 years

10 - 15 Lacs

mumbai, mumbai suburban

Work from Office

We are seeking an experienced and proactive Support, Adoption, and Training Lead for our School ERP system. The role focuses on ensuring streamlining of School ERP through timely resolution of the issues/tickets raised, effective ERP usage across the institution through robust user support, continuous adoption strategies, and structured training programs. The ideal candidate will drive user engagement, maximize system utilization, and enable smooth digital transformation in school operations. Key Responsibilities: ERP User Support: - Act as the first point of contact for all ERP-related user queries (administrators, teachers, staff, parents, and students). - Troubleshoot and resolve functional, technical, and process-related ERP issues in a timely manner. - Maintain a knowledge base of common issues and solutions. - Collaborate with ERP vendor support teams to resolve complex technical problems. - Creation and Management of Knowledge Repository - Functional as well as Technical. - Analyse the Trend , RCA for the Issues raised and establish a structured governance and Reporting framework for management User Adoption Strategy: - Develop and implement a structured adoption strategy to encourage full utilization of the ERP system across departments. - Monitor user adoption metrics and identify departments or individuals requiring additional support. - Work with school leadership to communicate the benefits of the ERP system and drive cultural change toward digital-first processes. Training Program Development & Delivery: - Design and execute comprehensive training programs for different ERP user groups (school administrators, teachers, staff, parents, and students). - Create role-based training materials, including manuals, video tutorials, interactive guides, and FAQs. - Conduct in-person and virtual training sessions, workshops, and webinars. - Continuously assess and update training content based on system updates and user feedback. Performance Monitoring & Reporting: - Track and analyze user engagement, adoption rates, helpdesk ticket resolution times, and system usage statistics. - Prepare regular reports for management highlighting adoption trends, common issues, and improvement opportunities. - Recommend actions based on data insights to improve user experience and system utilization. Continuous Improvement: - Collect user feedback regularly to understand pain points and system improvement opportunities. - Collaborate with the ERP implementation team to communicate functional enhancement requests based on real-world usage. - Promote best practices for ERP usage and digital administration processes. Stakeholder Management: - Work closely with school leadership, academic staff, IT team, and ERP vendor to align support and training with institutional objectives. - Act as a bridge between end-users and technical teams, ensuring clear communication of user challenges and expectations.

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8.0 - 12.0 years

0 Lacs

haryana

On-site

The responsibilities for this position include conducting business analysis, managing and prioritizing business requirements, analyzing existing processes for improvement, creating comprehensive business requirement documents, collaborating with technical teams, participating in quality assurance testing, driving innovation initiatives, managing stakeholders, committing to continuous learning, problem-solving complex business challenges, working with Agile methodologies, and demonstrating expertise in product lifecycle management. You will be responsible for managing the entire lifecycle of SaaS products, conducting market research and analysis, evaluating and selecting appropriate products and vendors, managing Proof of Concept trials, collaborating with cross-functional teams, developing product adoption and support strategies, managing vendor relationships, utilizing data-driven decision-making, staying informed of emerging technologies and industry trends, and implementing change management strategies. To apply for this position, you should have a Bachelor's degree in a technical field, 8-10 years of experience in business analysis or product management, proficiency in requirement management tools and low-code platforms, a strong understanding of SaaS product management principles, excellent communication and problem-solving skills, technical expertise in low-code solutions, exposure to Generative AI and Agentic products, familiarity with agile methodologies and DevOps practices, and proficiency in Python, SQL, or VBA. The ideal candidate for this position is a strategic thinker with a focus on innovation and process improvement, a self-motivated problem-solver, a collaborative team player, adaptable and quick learner, passionate about staying current with emerging technologies, possessing strong analytical and problem-solving skills, and excellent communication and interpersonal skills. Certifications such as CBAP, Product Owner, Power Platform, or Mendix are considered good to have for this position. If you are looking for a position where you can contribute your expertise in business analysis and product management, work with cutting-edge technologies, and be part of a dynamic and innovative team, this role may be a great fit for you.,

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5.0 - 9.0 years

0 Lacs

karnataka

On-site

As a member of our team, you will have the opportunity to work on complex and challenging projects alongside curious, ambitious, and determined leaders who are committed to continuous improvement. You will be an integral part of a cross-functional team composed of service designers, product designers, researchers, adoption specialists, and tech and operations colleagues. In this role, you will actively contribute to the design of service experiences and service delivery processes. Your primary responsibility will be to assist in the development of a globally unified service offering that ensures a seamless customer experience across all user and employee touchpoints. This will involve identifying, framing, and designing future-oriented services, interactions, and solutions that create value for users, drive innovation, and maintain market relevance. Collaborating closely with operations and business subject matter experts, you will play a key role in transforming our global service and promoting operational excellence. By engaging stakeholders through co-creation and a test-and-learn approach, you will help minimize risks and facilitate decision-making processes that align with user needs and business objectives. Additionally, you will organize and lead workshops using design thinking principles and create visual presentations to illustrate conceptual frameworks, customer journeys, and process flows. You will be responsible for co-creating and refining service concepts based on user research, operational feasibility, and technical requirements. This will involve defining value propositions, service promises, and experiences, as well as developing future service journeys and blueprints. Furthermore, you will support the design, testing, and scaling of services to ensure they align with the desired service experience and delivery standards. This position is based in our Bangalore office and is part of the Service Design & Innovation Global Team within the Visual Graphics & Media corporate function. Our team is dedicated to translating our service experience and delivery vision into tangible solutions by designing customer and employee experiences that drive business operations. We are looking for individuals who thrive in a high-performance environment and bring a growth mindset and entrepreneurial spirit to their work. In return for your dedication and curiosity, we offer resources, mentorship, and opportunities to help you expand your expertise, develop professionally, and contribute to impactful projects that make a difference. When you join our team, you can expect: - Continuous learning opportunities through structured programs that focus on your growth and development. - A platform to voice your ideas and make significant contributions from day one. - An inclusive global community that fosters creativity and collaboration across diverse backgrounds and experiences. - Comprehensive benefits that support your holistic well-being and that of your family. Qualifications and Skills: - Degree in a design discipline or fundamental knowledge in service design - Minimum of 5 years of experience applying service design skills in a business setting - Strong problem-solving skills and ability to connect ideas to project goals effectively - Proficiency in workshop facilitation, user research, and journey management - Experience in digital product development, organizational transformation, or UX design is advantageous - Business proficiency in English, both verbal and written - Ability to work iteratively from proof of concept to minimum viable product and scale - Structured approach to problem-solving - Proficiency in articulating new services and concepts visually and verbally - Effective communication skills to convey ideas and progress to stakeholders, leadership, and team members - Updated work portfolio showcasing relevant experience and skills.,

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2.0 - 4.0 years

0 Lacs

bengaluru, karnataka, india

On-site

Company Size Startup / Small Enterprise Experience Required 2 - 3 years Working Days 5 days/week Office Location Karnataka, Bengaluru Role & Responsibilities We are looking for a Customer Success Executive who is passionate about driving customer satisfaction, adoption, and retention across the customer lifecycle. The ideal candidate will have hands-on experience in onboarding, training, and engaging customers, with a strong focus on proactive support and success. Youll be the voice of the customer internally and play a key role in ensuring they derive maximum value from our product. Customer Onboarding & Training: Lead the end-to-end onboarding process, including product setup, walkthroughs, training sessions, and best practice sharing. Customer Engagement: Drive product adoption through proactive engagement strategies, helping customers realize value and meet their business goals. Support Management: Handle customer queries effectively across multiple channels email, chat, and phone ensuring timely and satisfactory resolution. Relationship Building: Serve as a trusted advisor, maintaining long-term relationships and identifying upsell or cross-sell opportunities. Customer Advocacy: Act as the customer voice internally, working with Product, Sales, and Engineering teams to improve features and resolve issues. Reporting & Feedback: Track key customer metrics and feedback to identify trends and areas for improvement in customer experience. Ideal Candidate 2+ years of experience in a Customer Success or Support role in tech-focused companies. Proven experience managing the entire customer lifecycle onboarding, training, adoption, and engagement. Comfortable handling customer queries across email, chat, and phone support channels. Excellent communication and interpersonal skills with a customer-first mindset. Ability to multi-task, prioritize, and manage time effectively in a fast-paced environment. Perks, Benefits and Work Culture Join the Core team Get real insights into building a tech-enabled recruitment firm. Enjoy the freedom, that comes with a lot of ownership. Challenging and fun work environment. Flexible Work Culture We are a target driven organization. We like hard-workers, but we adore smart-workers more! Unlimited Vacation policy - Work hard, and take a break when you need it. Skills: customer advocacy,chat,training,communication,customer,onboarding,adoption Show more Show less

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5.0 - 9.0 years

0 Lacs

hyderabad, telangana

On-site

As a Project Manager for Workday Implementation at TWKS, you will report to the Global Head of Operations Support and lead the initiative to implement Hire to Retire processes on the Workday platform. Your role is crucial in achieving automated processes, Digital, Integrated HR, and enabling the new Thoughtworks. You will be responsible for overseeing the global Workday implementation project from end to end. This includes collaborating with People Operations, PSS, Technology, and other key stakeholders to align the project with strategic business needs. Developing and executing a comprehensive implementation plan with clear milestones, risk management strategies, and stakeholder alignment will be essential. Your duties will involve partnering with regional and global teams to gather requirements, standardize workflows, and ensure seamless integration of country-specific needs. You will drive governance, ensuring alignment and signoff on the final design, well-documented and reviewed processes. Acting as the primary liaison between Tech-Ops, Stakeholders, and process designers to streamline and provide inputs on time and compliant with milestone conditions will be part of your responsibilities. Additionally, overseeing change management and adoption strategies to ensure a smooth transition and driving user engagement across all regions is a key aspect of your role. Tracking and reporting on project progress, risks, and dependencies to ensure alignment with the new TW TOM strategy will be crucial for success. The ideal candidate for this position should have proven experience in managing enterprise-wide system implementations, process design, process improvements, and documentation. Demonstrated ability to lead cross-functional and global teams, work across multiple time zones, experience in change management, stakeholder engagement, and strong analytical, problem-solving, and communication skills are required. Joining us in this role means being at the forefront of transforming People Processes globally. You will drive an initiative that enables a critical platform for Digitalization, paving the way for an efficient and streamlined employee experience and People Processes. If you are passionate about leading complex global implementations and driving operational excellence, we would love to hear from you. Your primary responsibilities will include being the liaison with the business, vendor, and technical organizations to determine the scope, timeline, risks, dependencies, success measures, and impact of the Workday Platform. Drafting and implementing the plan, governance, and change management strategy with Vendor/Business and Tech teams to ensure a comprehensive MVP is delivered to a selected group of end-users and finally rolling out a successful global solution for the organization. Qualifications for this role include proven ability to work in a cross-functional environment, manage complex projects and multiple deadlines, strong analytical and coordination skills, exceptional communication skills, ability to build strong relationships and partner with key internal stakeholders, experience in driving process changes, and the ability to work with virtual and global cross-functional teams. This is a full-time role within PS with a start date of 1st April 2025 and a duration of at least 12 months to support various phases like Ramp up, Pre-Discovery, Discovery, Implementation, Pilots, Global Rollout, Support & Stabilization, Evolution plan & execution, Change Management, and Communications. Skills required for this role include workday implementation, risk management, agile & waterfall methodologies, project management, stakeholder engagement, adoption, change management, process improvements, implementation experience, analytical skills, communication skills, process design, and working with global teams.,

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2.0 - 6.0 years

0 Lacs

karnataka

On-site

You will be joining Cisco Spaces, a cloud platform focused on transforming buildings into smart spaces, which is currently one of the fastest-growing products within Cisco. The aim is to assist users in reimagining their buildings to be safer, more inquisitive, and sustainable in a hybrid world. With over 12 billion sq. Ft. of buildings already digitized, the potential for growth is immense as Cisco transitions towards a more software-focused strategy. As a customer-focused leader, your primary role will involve driving activation, onboarding, and adoption strategies to ensure customers derive immediate value from our product. This includes building and delivering engaging training programs, leading customer enablement efforts through various channels, improving in-product engagement with digital touchpoints, and scaling self-service support channels. Utilizing customer data and insights, you will identify adoption gaps and work closely with Product Management and Engineering to refine customer education programs. To be successful in this role, you should have 2-3 years of experience in email communications, workflow management, or automation tools, along with a background in customer training, adoption, or support within a SaaS or tech environment. Familiarity with digital adoption tools and the ability to analyze customer usage data are essential. Strong communication, teamwork, and analytical skills are required, along with the ability to thrive in a fast-paced environment and simplify complex topics. Your responsibilities will also involve leading automated customer communications and measuring customer engagement to track success metrics. If you are ready to make an impact in shaping the future of smart buildings and hybrid workspaces, apply today. U.S. employees can benefit from quality medical, dental, and vision insurance, a 401(k) plan with a Cisco matching contribution, disability coverage, life insurance, and various wellbeing offerings. Additionally, incentive targets are structured based on revenue attainment, offering rewarding growth opportunities based on performance.,

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5.0 - 9.0 years

0 Lacs

karnataka

On-site

About Commvault Commvault is the gold standard in cyber resilience, empowering customers to uncover, take action, and rapidly recover from cyberattacks to keep data safe and businesses resilient. The company's unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest total cost of ownership. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and maximize the value of data. Overview As the Manager of Customer Success at Commvault, you will be responsible for an assigned portfolio of customers. Your role involves building and leading a team of Customer Success Managers to cultivate strong customer relationships, serve as trusted advisors, and ensure post-sales success. Your primary focus is to empower customers to achieve success with Commvault's technologies. You will be accountable for enhancing the overall customer experience from onboarding to renewals, driving positive customer sentiment, and improving renewal rates (both Gross and Net). Owning the Regional Subscription Renewal business will also be a key aspect of your role. Your team will work collaboratively to deliver customer outcomes and demonstrate the value of our solutions, with key performance indicators including onboarding, adoption, expansion, and renewals. What You'll Be Doing Lead and mentor a team of Customer Success Managers responsible for handling an assigned customer portfolio, fostering a culture of excellence and continuous improvement within the team structure. Develop and implement comprehensive Skill Development and Training Plans for the team to enhance the customer journey and engagement quality. Drive Process Improvements and Performance Metrics initiatives as advised by CS Leadership, ensuring alignment with CSM Capacity and Efficiency objectives. Take ownership of customer issues within the assigned portfolio, driving resolution to meet customer needs and minimize the impact on Revenue and NPS. Use data analytics and insights from CSMs and Business Systems to proactively identify Adoption, Expansion trends, and Consumption Plans. Collaborate with CSMs to establish and achieve efficient Time to Value, Time to Adopt, and time-to-expansion goals aligned with Customer Journey. Address sophisticated customer issues promptly, coordinating efforts across teams to ensure timely resolution. Develop and deploy Playbooks tailored to customer personas, software use cases, difficulties, and priorities, driving revenue outcomes and enhancing the customer experience. Supervise and track progress towards GRR/NRR/NPS goals on both individual and regional levels, using Monthly Forecast Reviews to measure performance and identify areas for improvement. Ensure CSM productivity targets are met, evaluating performance based on revenue generation, engagement quality, and NPS scores across different business segments and regions. Use Adoption and Consumption data as key metrics to demonstrate value to customers, establishing nurture and consumption goals for each customer in the portfolio. Proactively assess Renewal and Adoption Risk, developing mitigation strategies and using Playbooks and Enablement initiatives to deliver consistent and repeatable experiences to customers. Accurately forecast GRR/NRR results using Dashboards and Business Systems, providing actionable guidance and feedback to CSMs during monthly reviews. Who You Are Proven experience in a Customer Success Management role, preferably within a Data Management SaaS company, demonstrating a strong understanding of customer needs and challenges in this domain. Proven track record of leading and managing Customer Success Managers within a SaaS or subscription enterprise software company, with the ability to drive performance and foster a customer-centric culture. Demonstrated capability to develop and implement strategies and process improvements, translating them into actionable initiatives and effectively track their implementation and impact. Experience in leading global, distributed teams spanning different cultures and geographies, showcasing strong leadership presence and effective communication skills that inspire and empower teams to achieve common goals. Adaptability to evolving business needs and the ability to navigate through ambiguity, demonstrating flexibility and resilience in complicated situations. Collaborative approach to working across departments such as Product, Engineering, Account Management, Operations, and Support, as well as engaging with external partners to drive customer success initiatives. Highly organized with excellent project management skills, capable of efficiently leading multiple priorities in a dynamic and fast-paced environment. You'll Love Working Here Because Employee stock purchase plan (ESPP) Continuous professional development, product training, and career pathing Annual health check-ups, Car lease Program, and Tuition Reimbursement An inclusive company culture, an opportunity to join our Community Guilds Personal accident cover and Term life cover Ready to #makeyourmark at Commvault Apply now! Commvault's goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email accommodations@commvault.com. For any inquiries not related to an accommodation please reach out to wwrecruitingteam@commvault.com. For Our Candidates To Prioritize Your Security Commvault has been made aware of email and/or text correspondence scams that falsely state that the senders are from the Commvault HR team and/or a member of our leadership team. The scammers even conduct false interviews via email or text and then request personal information (name, address, birthdate, social security number, etc.) when returning the signed offer letter. Please note that Commvault does not conduct interviews by email or text, and we will never ask you to submit a W4 via email or prior to your first day of employment. If you think you have been targeted in this recruiting scam, please reach out to us at wwrecruitingteam@commvault.com. You can also find more tips about job scams and how to avoid them on the FTC's website. Commvault's Privacy Policy,

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5.0 - 9.0 years

0 Lacs

hyderabad, telangana

On-site

As a Functional Solutions Manager for Oracle Fusion Order to Cash (OTC) at McDonalds, you will play a crucial role in the Global Finance Modernization (GF Mod) program, which aims to transform Global Finance into a strategic advisor driving growth and enterprise value. Your responsibilities will include collaborating with business stakeholders to understand their requirements and translate them into technology solutions. You will work closely with technology experts and process leads to develop, test, and optimize solutions that enhance finance-related processes and systems. Key Responsibilities: - Execute the strategy and roadmap for Oracle Fusion (OTC/PTP) in alignment with business goals. - Advise leaders on leveraging technical capabilities effectively to meet strategic objectives. - Collaborate with stakeholders to gather and document requirements related to Oracle Fusion (OTC/PTP). - Evaluate existing finance software and tools, recommending enhancements or replacements as necessary. - Facilitate change management processes to ensure successful adoption of new finance technologies. - Document business requirements, functional specifications, data models, and process maps comprehensively. Qualifications and Experience: - Degree in Business, Finance, or Technology preferred. - Experience working with Oracle Fusion required. - English Proficiency (written and verbal IRL Level 4). Skills: - Ability to translate finance and business requirements into actionable solutions for Oracle Fusion (OTC/PTP). - Strong communication, presentation, and influencing skills. - Excellent relationship-building capabilities. - Quick learner with the ability to understand technology through instruction and self-training.,

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2.0 - 6.0 years

0 - 0 Lacs

bangalore, pune

On-site

Job Title: WalkMe Consultant / Specialist Location: Bangalore / Pune (Hybrid or Onsite as per project needs) Type: Full-Time / Contract (Based on requirement) About the Role: We are seeking an experienced WalkMe Consultant who will be responsible for designing, developing, and deploying WalkMe solutions to enhance user adoption, simplify digital processes, and improve end-user experience across enterprise applications. The ideal candidate will have hands-on experience in WalkMe implementation and a strong understanding of business workflows. Key Responsibilities: Collaborate with business stakeholders and application owners to understand user adoption challenges. Design, build, and configure WalkMe solutions including Smart Walk-Thrus, Launchers, SmartTips, ShoutOuts, and other engagement features. Conduct user behavior analysis and create effective adoption strategies. Customize WalkMe flows to integrate seamlessly with enterprise applications (SAP, Salesforce, Workday, etc.). Monitor and maintain WalkMe deployments, troubleshoot issues, and ensure optimal performance. Provide training and knowledge transfer to internal teams. Create reports and dashboards to track adoption and engagement metrics. Required Skills & Experience: 25 years of relevant experience in WalkMe development & deployment. Strong understanding of JavaScript, HTML, CSS for customizing WalkMe scripts. Experience in digital adoption platforms and change management strategies. Ability to analyze business processes and recommend optimization solutions. Familiarity with enterprise applications like SAP, Salesforce, Workday, ServiceNow (any combination). Strong problem-solving and communication skills. Preferred Qualifications: WalkMe Certified Builder or equivalent certification. Experience in other DAP tools (e.g., Whatfix, Pendo, Appcues) is a plus. Previous experience in SaaS or Enterprise IT environments.

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5.0 - 9.0 years

0 Lacs

kolkata, west bengal

On-site

As a member of our team, you will be responsible for playing a key role in learning strategy and consulting, landscape assessment, and strategy crafting. Your primary focus will be on learning design, learning technology, platform selection, architecture design, and integration approaches. Your responsibilities will include working with Learning Technology & Platforms, such as LMS platforms, configuration, migration, and integration. Additionally, you will be involved in Organizational Change Management and Adoption processes to ensure seamless implementation and adoption of learning initiatives. If you are passionate about learning and technology, and enjoy working in a dynamic environment where you can make a real impact, we would love to hear from you. Join us in shaping the future of learning and development in our organization.,

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1.0 - 5.0 years

0 Lacs

pune, maharashtra

On-site

The key responsibilities for this role include supporting strategic planning, onboarding, adoption, and renewal efforts for a portfolio of Enterprise-level accounts. As the first point of contact for customers, you will be responsible for supporting business outcomes, product adoption, customer satisfaction, and measurable success. You will need to demonstrate the value of products by conducting focused supply chain analyses with customers, using data and tools to solve specific supply chain challenges. Additionally, you will drive supplier research, build industry vertical knowledge, and structure risk hypotheses for detailed supply chain analyses. You will be required to conduct analysis in Excel or other analytical tools and prepare client-ready PowerPoint presentations. Collaboration with Sales, Account Management, and Implementation teams to align on customer success plans and ensure smooth engagement will also be part of your responsibilities. Travel to client locations for business reviews, analysis, and relationship-building may be required. Being available and responsive during critical customer needs or emergencies is essential. The requirements for this position include having 1-2 years of experience in management consulting, customer success, preferably in B2B SaaS or supply chain, procurement, or transportation solutions. Experience working with Enterprise-level customers and managing complex client relationships is preferred. Strong problem-solving skills, supply chain analysis expertise, and strategic planning abilities are necessary. Basic to intermediate skills in Excel for data cleaning & management, pivot table analysis, and PowerPoint building and formatting are required. Excellent written, verbal, and interpersonal communication skills are essential. You should be able to translate customer goals and business strategies into actionable success plans with minimal oversight. A Bachelor's degree in Business Administration, Supply Chain Management, or a related field is necessary, and an advanced degree is a plus. Having a passion for helping customers succeed and a proactive interest in improving the customer experience is important. The education requirement for this role is a BBA/MBA in Supply Chain Management, Logistics, Operations, or a related field. The work location is in Koregaon Park, Pune, with the job type being full-time and a day shift schedule. Applicants will be asked about their experience as a supply chain analyst, their official notice period, and their comfort with working from the office in Pune. As a Supply Chain Analyst, you will play a crucial role in supporting Enterprise-level accounts through strategic planning, customer support, supply chain analyses, and collaborative efforts with various teams. Your ability to drive customer success, conduct detailed analyses, and effectively communicate with stakeholders will be key to excelling in this position.,

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7.0 - 11.0 years

0 Lacs

karnataka

On-site

You will work closely with the team to implement best practices, enhance the architecture, and cultivate a high-performance engineering culture. Over a 6-9 month period, you will delve into game development, Unity, and C# to evolve into a well-rounded technical leader in the gaming domain. Your responsibilities will include driving maximum development velocity by actively participating in development sprints, ensuring developers operate efficiently and proficiently. Leading and mentoring a team of engineers to promote technical excellence and continuous enhancement will be a crucial aspect of your role. You will also be responsible for making architectural decisions that guarantee scalable, maintainable, and high-performance game products. Cultivating a high-performance engineering culture in line with ambitious goals, accountability, and proactive problem-solving will be essential. Enforcing engineering best practices such as code reviews, testing, documentation, and embracing new tools, technologies like AI, and methodologies to enhance team efficiency will also be part of your duties. Transitioning the team towards a high-performance culture aligned with our ambitious, venture-backed objectives will be a core focus area. The ideal candidate for this role would possess 8+ years of software engineering experience with a minimum of 3+ years in a technical leadership position. Strong ability to reasonably estimate and plan tasks and features, along with solid programming fundamentals and hands-on coding skills are required. A sound understanding of software architecture, TDD, code reviews, and clean coding principles is essential. Proficiency in profiling games to identify bottlenecks and performance issues, experience in building complex, scalable software systems, and a proven track record of steering architectural decisions and maintaining technical excellence are crucial. Experience in mentoring and nurturing engineering talent, strong problem-solving skills, attention to detail, excellent communication skills, and the capability to elucidate complex technical concepts are prerequisites. Familiarity with agile development methodologies and a Bachelor's degree in Computer Science, Engineering, or equivalent practical experience are necessary qualifications. In addition, the company offers a culture of continuous learning, values talent and significant self-improvement, provides honest feedback and transparency across all departments for rapid skill development, and grants you the opportunity to work on an exciting new game development product with complete autonomy. Skills required for this role include game development, code reviews, software engineering, test-driven development (TDD), agile development methodologies, profiling games, architecture, technical leadership, C#, adoption, software, performance engineering, Unity, code, mentoring, problem-solving, accountability, communication, software architecture, and clean coding principles.,

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8.0 - 12.0 years

0 Lacs

vadodara, gujarat

On-site

As a Senior Manager within the CIO Advisory consulting business unit at Wipro Limited, you will play a pivotal role in supporting key aspects of offering capabilities and projects. Your primary focus will be on client pursuits and projects, as well as contributing to the development of current offerings within the CIO Advisory practice. Building and nurturing mid to senior level relationships with clients, demonstrating vendor partnership capabilities, and collaborating with Wipro's Account Executives are essential aspects of this role. In this position, you are expected to possess expertise in one or more of the following competencies: - IT alignment with the Business - Artificial Intelligence (AI) Business Case and adoption - ERP Business Case and Business process change - Technology sustainability and the ability for IT to support the business sustainability goal - IT Operating Models - Technology organization organizational design and operating model with the business and managed services vendors - Technology merger and acquisition / divestiture planning and financial management You will also be responsible for showcasing thought leadership by sharing insights within the industry, ensuring thought leadership is disseminated through various channels, and leading assignment team thought leadership. Additionally, you will contribute to Wipro by delivering administrative tasks in a timely manner, contributing to internal initiatives, and promoting the reuse of knowledge assets within the organization. Your responsibilities will include: - Focusing on supporting and leading client pursuits and owning proposals - Developing and maintaining offerings and capabilities within the CIO Advisory practice - Delivering customer value as a trusted advisor aligned with client goals - Supporting the development of thought leadership and value propositions within the practice - Coaching junior staff in the CIO Advisory practice and acting as a career coach Join Wipro Limited in reinventing the future by becoming part of a dynamic team that is dedicated to digital transformation and innovation. Embrace the opportunity to evolve your skills and career in an environment that encourages constant reinvention. Be a part of an organization that is driven by purpose and empowers you to shape your own reinvention. Wipro welcomes applications from individuals with disabilities.,

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15.0 - 19.0 years

0 Lacs

hyderabad, telangana

On-site

As a member of Reckitt's Information Technology & Digital team, you will play a crucial role in championing cyber security, leveraging technology to enhance business operations, and utilizing data to drive innovation in consumer products. Your contributions will be integral in ensuring access to top-quality hygiene, wellness, and nourishment for all individuals. In this role, you will have the opportunity to lead strategic initiatives related to IT/OT hosting infrastructure and cybersecurity. Your responsibilities will include developing comprehensive plans to optimize cost-effectiveness, scalability, and alignment with business objectives. You will be responsible for designing architectural blueprints, deploying virtualization solutions, and automating infrastructure provisioning to enhance performance and resource efficiency. Additionally, you will oversee the deployment of hosting infrastructure across global manufacturing sites, focusing on seamless integration between IT and OT systems. By championing best practices in OT cybersecurity, you will implement measures such as access controls, patch management, and network segmentation strategies to mitigate risks effectively. Your role will also involve building and maintaining a DevOps pipeline for automated infrastructure provisioning and configuration management. To excel in this position, we are seeking candidates with over 15 years of experience in infrastructure/solution architecture, particularly in Windows, storage, and virtualization technologies. Experience in supporting manufacturing environments or similar high-tech fields is highly desirable. Proficiency in IT/OT architecture, cybersecurity frameworks, virtualization technologies, and Windows Server OS is essential. Knowledge of Industry 4.0 principles, industrial automation protocols, and network segmentation strategies is advantageous. Successful candidates will possess strong communication and interpersonal skills, with the ability to convey technical concepts to both technical and non-technical stakeholders. A passion for innovation, continuous improvement, and staying updated on emerging IT/OT trends is crucial for this role. Additionally, skills in project management, design thinking, cyber security, digital transformation, and data analytics will be beneficial. At Reckitt, we value inclusion and support our employees at every stage of their career journey. We believe in hiring for potential as well as experience, and we encourage individuals who resonate with our values to apply for this role, even if they do not meet every criteria outlined in the job description. Join us in our mission to create a cleaner, healthier world through innovative technology solutions.,

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8.0 - 12.0 years

0 Lacs

karnataka

On-site

As a Microsoft Teams Voice Solution Specialist with over 8 years of experience, you will be responsible for designing, implementing, and managing voice communication solutions using Microsoft Teams. Your expertise in unified communications and collaboration will be crucial in ensuring seamless and efficient voice communication within the organization. Your role will involve deploying, configuring, and optimizing Microsoft Teams Voice features, integrating them with existing systems, and providing technical support to maintain a reliable and effective voice communication environment. Key Responsibilities: Voice Solution Design: Collaborate with stakeholders to gather requirements and design voice communication solutions using Microsoft Teams, considering business needs, scalability, security, and best practices. Deployment and Configuration: Lead the deployment and configuration of Microsoft Teams Voice components, including direct routing, calling plans, voice policies, and auto-attendants, to enable high-quality voice calls. Integration: Integrate Microsoft Teams Voice with existing telephony systems, ensuring seamless interoperability and minimal disruption to ongoing operations. Quality and Performance Optimization: Monitor, analyze, and optimize voice call quality and performance by identifying and addressing network, hardware, and software issues. Security and Compliance: Implement security measures and compliance policies to protect voice communication data and ensure adherence to regulatory requirements. Technical Support: Provide advanced technical support and troubleshooting for voice communication issues, working closely with internal teams and vendors to resolve incidents promptly. User Training and Adoption: Develop training materials and conduct training sessions for end-users to promote the adoption and effective use of Microsoft Teams Voice features. Documentation: Maintain accurate documentation of voice solution configurations, processes, and troubleshooting procedures. Vendor Management: Collaborate with third-party vendors and service providers to ensure the successful implementation and ongoing support of voice solutions. Stay Current: Keep abreast of the latest updates, features, and best practices related to Microsoft Teams Voice and unified communications technologies. Qualifications and Skills: - Bachelor's degree in Information Technology, Telecommunications, or a related field. - Proven experience in designing, implementing, and managing voice communication solutions, preferably using Microsoft Teams or other unified communication platforms. - In-depth knowledge of Microsoft Teams Voice features, including direct routing, voice policies, call routing, auto-attendants, and emergency calls. - Familiarity with session border controllers (SBCs), PSTN connectivity, and SIP trunking for voice solutions. - Strong understanding of networking concepts, including LAN, WAN, QoS, and firewall configurations. - Excellent problem-solving skills and the ability to diagnose and resolve complex voice communication issues. - Effective communication and collaboration skills to work with cross-functional teams, stakeholders, and end-users. - Experience in creating user training materials and delivering training sessions to promote technology adoption. - Knowledge of security best practices and compliance requirements related to voice communication data. - Relevant Microsoft certifications, such as Microsoft Teams Administrator Associate or Microsoft 365 Certified: Enterprise Administrator Expert, are a plus. - Project management skills with the ability to manage timelines, prioritize tasks, and coordinate implementation efforts.,

Posted 1 month ago

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10.0 - 14.0 years

0 Lacs

hyderabad, telangana

On-site

You will be joining Reckitt, home to some of the world's most beloved and trusted hygiene, health, and nutrition brands. Our purpose is to protect, heal, and nurture in our continuous pursuit of a cleaner, healthier world. As a part of our global team, united by this purpose, you will contribute to making high-quality hygiene, wellness, and nourishment accessible to all as a right, not a privilege. In the realm of Information Technology & Digital, you will play a crucial role in championing cyber security, leveraging technology to enhance our business operations, and utilizing data to drive innovation in products that consumers love. Working across functions on a global scale, you will take ownership of projects from inception to completion, with the ability to influence and make a significant impact. By sharing your ideas, you will receive the necessary support and resources to bring them to fruition. Your potential will be nurtured and valued. You will have the space and encouragement to enhance your skills and expertise continually. Each day will present opportunities to learn from peers and leaders, engaging in diverse projects with real-world implications. As our work spans various sectors, from Research and Product Development to Sales, you will be exposed to novel approaches and experiences. ### About The Role As an IT&D Solution Architect, you will be responsible for leading solution design activities within the IT Manufacturing product teams. Your role will involve ensuring alignment with the overall Enterprise Architecture and product stream strategy. By offering technical leadership, analysis, and design expertise, you will contribute to the development of products within a product group. ### Your Responsibilities - Utilize your technical proficiency to design, architect, develop, and document Manufacturing IT solutions that address complex challenges across projects involving Factory Network, Azure, or SaaS. - Provide technical leadership throughout the design and deployment lifecycle, prioritizing quality in delivery. - Engage in technical discussions on Technical Architecture and facilitate consensus among all stakeholders, including vendors. - Develop Technical Architecture Specification Documents in collaboration with Factory network, Cloud, Product, and Integration Teams. - Offer technical architecture consultancy and design support for projects. - Ensure solutions are delivered in accordance with established business standards, principles, and patterns, particularly concerning Factory Network and Azure Cloud perspectives. - Design end-to-end application architecture (Single or multi-tier) and data security for IaaS, PaaS, and SaaS, integrating with Factory OT Devices. - Guarantee compliance with organizational IT policies, procedures, and standards. ### The Experience We're Looking For - 10+ years of experience in Network, enterprise applications, integration & Solution Designing. - Profound technical expertise in networking (factory and corporate) and infrastructure design, encompassing On-premises, private and public cloud, virtualization, storage & Integration Services. - Demonstrated proficiency in designing and architecting multi-tier Cloud only / Hybrid network, infrastructure, integrations. - Understanding of OT Assets and OT Network integration with Cloud Infrastructure. - Knowledge of Security services and Identity services like Encryption, Active Directory, RBAC, NSGs / ASGs, firewall policies, etc. - Familiarity with Azure Networking services (e.g., VNETs, Load Balancers, Front Door, ExpressRoute, Traffic Manager, Content Delivery Network) and Firewalls. ### The Skills for Success - Product Development - System development - Project Management - Programme Management - Design Thinking - Process Automisation - IT Service Management - Innovation Processes - Innovation - User Experience Design - Change Analyst - Change Management - Digital Transformation - Value Analysis - Change Management - Adoption - Technology Adoption Lifecycle - Stakeholder Relationship Management - Vendor Management - Outstanding Communication - Stakeholder Engagement - Digital Strategy - Product Solution Architecture - Cyber Security Strategy - Cyber Security - Data Privacy - Portfolio Management - Data Governance - Product Compliance - Media Analytics - Advertising - Consumer Engagement - Market Value - Market Chain - Data Driven Practices - Advanced Analytics - Data Analytics - Governance. ### What We Offer - Equality,

Posted 2 months ago

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1.0 - 5.0 years

0 Lacs

karnataka

On-site

Candidates for this position are preferred to be based in Bangalore, India and will be expected to comply with their team's hybrid work schedule requirements. Wayfair runs the largest custom e-commerce large parcel network in the United States, approximately 1.6 million square meters of logistics space. The nature of the network is inherently a highly variable ecosystem that requires flexible, reliable, and resilient systems to operate efficiently. We are looking for a passionate Backend Software Engineer to join the Fulfillment Optimization team. This team builds the platforms that determine how customer orders are fulfilled, optimizing for Wayfair profitability and customer delight. A big part of our work revolves around enhancing and scaling customer-facing platforms that provide fulfillment information on our websites, starting at the top of the customer funnel on the search pages all the way through orders being delivered. Throughout this customer journey, we are responsible for maintaining an accurate representation of our dynamic supply chain, determining how different products will fit into boxes, predicting how these boxes will flow through warehouses and trucks, and ultimately surfacing the information our customers need to inform their decision and the details our suppliers and carriers require to successfully execute on the promises made to our customers. We do all of this in milliseconds, thousands of times per second. Product Manager, Release Engineering Wayfair's core platforms are increasingly driven by a cutting edge set of software systems that interact in complex ways to ensure that we are using them to their full potential. Business applications of these systems span many fields including the order lifecycle, supply chain, supplier partnerships, and more! These fields require a sophisticated technology stack that allows for complex systems combined with configurability for rapid testing and exploration. We are looking for a seasoned Product Manager to accelerate the development of our technology stack. This person will work with cross-functional teams, including engineers, science teams, and analysts, on platform capabilities needed for helping our teams deploy faster and with more confidence. This person will be working with product and engineering partners to set a platform vision, form strong relationships with cross functional partners (both technical and non-technical), aligning on a shared vision for success, and delivering results that create meaningful business impact. This person will translate the business and user needs into a pragmatic and iterative strategy and roadmap, along with providing specifications and user stories for the engineering teams. The product manager will serve as the subject matter expert, push for adoption for new use cases, and continually improve our platform capabilities. What You'll Do: - Product Ownership: Serve as the subject matter expert and champion for release engineering, demonstrating a deep understanding of their technology, strengths, weaknesses, and market alternatives. - Strategic Planning: Partner with engineering leaders to develop and maintain a compelling product vision and roadmap, prioritizing feature requests based on business value and impact, and ensuring alignment with stakeholders. - End-to-End Delivery: Take full accountability for the successful delivery of platform enhancements and support, translating product outcomes into actionable engineering stories and tickets. - Adoption and Advocacy: Proactively market your products internally, measuring adoption, addressing gaps, and ensuring all potential users understand the value proposition. - Technical Acumen: Gain a deep understanding of the technologies underpinning your products, enabling you to influence technical pivots when necessary and architect high-level system plans. - Stakeholder Communication: Maintain open and transparent communication with stakeholders, providing regular updates on product progress and ensuring alignment with organizational goals. We Are a Match Because You Have: - Product Management Experience: 2+ years of experience in product development, preferably with software platforms, demonstrating a proven track record of delivering successful products. - Technical Foundation: 1+ years of foundational understanding of software technologies, ideally with experience in accelerating deployment patterns. - Standards Development: Experience in developing or influencing standards related to access management, asset provisioning, and governance processes. - Data Analysis Skills: Proficiency in SQL, enabling you to extract ad hoc data for analysis and decision-making. - Communication Skills: Strong written and verbal communication abilities, with a demonstrated aptitude for explaining complex technical concepts to non-technical audiences. - Customer Focus: A passion for creating amazing, customer-centric products, with a focus on measuring their effectiveness and usability through clear KPIs. - Collaboration and Prioritization: Ability to effectively collaborate across multiple stakeholder groups, juggle large initiatives, and prioritize work based on impact. - Agile Experience: Experience working with engineering teams in an agile environment, including sprint planning, stand-ups, and backlog management. - Cloud Familiarity: Familiarity with Google Cloud and its data offerings is a plus. About Wayfair Inc. Wayfair is one of the world's largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we're reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you're looking for rapid growth, constant learning, and dynamic challenges, then you'll find that amazing career opportunities are knocking. Your personal data is processed in accordance with our Candidate Privacy Notice. If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.,

Posted 2 months ago

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5.0 - 10.0 years

12 - 13 Lacs

Bengaluru

Work from Office

Experienced C developer with strong DevOps skills. Full stack in non-cloud pipelines, multi-OS build systems using Docker. Proficient in GNU tools, secure SDLC, and agile. Great at collaboration & uplift. Mail:kowsalya.k@srsinfoway.com

Posted 3 months ago

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