46 Customer Advocacy Jobs

As a resident customer advocacy engineer, you will act as the primary point of contact for customers, providing 1st level functional and technical support to onsite users for a web-based application (our proprietary application). Your responsibilities will include following up and maintaining logs of reported customer issues/tickets, updating pending issues/tickets, identifying and escalating issues requiring level 2 escalation. You will need to follow up with onsite users to gather missing information or approvals required for processing requests for closure of pending issues. Additionally, creating and uploading KB articles in the Knowledgebase, providing individual training and support as requested, and maintaining a current and accurate inventory of technology hardware, software, and resources will be part of your role. Furthermore, you will be responsible for logging required repairs and maintenance, producing reports as requested by the support desk manager, configuring, maintaining, and troubleshooting all network-related issues (LAN wired & wireless, access points), managing the server (Windows), and providing support for Android-based tablet issues. It is essential that you adhere to defined Service Levels and follow the established policies and procedures of the support desk to ensure efficient and effective customer support.,

As a Customer Success Manager at Recruiterflow, you will be part of an AI-first RecOps platform dedicated to revolutionizing recruiting agencies. We provide an integrated ATS & CRM with cutting-edge automation features to streamline recruitment operations. Our goal is to reshape the way recruiting agencies operate by transforming hiring into a structured sales process, enabling them to fill roles quicker, engage top talent more effectively, and grow confidently. Currently ranked among the top 5 players in the industry, our upcoming objective is to secure a spot in the top 3 within the next three years. We are seeking a dedicated individual with a passion for customer success and previous experience in customer-facing roles and onboarding or implementation processes. This role is ideal for someone who is enthusiastic about establishing and expanding customer success procedures from the ground up, taking full ownership of customer relationships, and influencing best practices throughout the customer lifecycle. Your responsibilities will encompass users in North America and Europe. **Responsibilities:** - Cultivate and maintain strong, trusted relationships with customers, acting as their advocate within Recruiterflow. - Efficiently onboard new clients, ensuring a seamless transition and delivering comprehensive product training and guidance. - Comprehend customer objectives, obstacles, and workflows to customize solutions that optimize value and cater to specific requirements. - Proactively interact with clients to promote platform adoption, utilization, and feature engagement, ensuring customer contentment and retention. - Serve as a bridge between clients and internal teams, conveying feedback, feature requests, and issues for resolution. - Analyze customer usage data to identify trends, opportunities, and areas for enhancement. - Collaborate with the sales and marketing departments to contribute to the expansion and growth of the customer base. - Continuously enhance and optimize customer success strategies and procedures. **Requirements:** - Demonstrated experience of at least 4 years in a customer-facing capacity within the SaaS industry or at a recruiting agency. - Exceptional communication and interpersonal skills, with the ability to establish connections and communicate effectively with diverse stakeholders. - Profound understanding of customer success principles and methodologies, with a focus on customer satisfaction and retention. - Analytical mindset, proficient in interpreting data and using it to steer decisions and initiatives. - Proactive problem-solving capabilities, with the adeptness to navigate intricate scenarios and efficiently resolve issues.,

The ideal candidate will develop relationships with key accounts to maximize revenue and client retention. You act as a consultant by developing account strategies that provide the greatest opportunities to drive revenue. Responsibilities Provide general sales support (needs analysis, data review, and product demonstrations). Serve as the customer advocate and liaison for product management and development. Prepare periodic forecasts and progress updates toward sales goals. Senior Sales Consultant Experience: 5+ years Location: Bangalore Type: [Full-time/Remote] Key Responsibilities Drive end-to-end sales for Salesforce CRM Sales, SaaS Sales, Product Sales, and Staff Augmentation. Identify, generate, and convert leads independently. Conduct compelling product demos to potential clients. Develop and manage client relationships to ensure long-term partnerships. Handle project management tasks, ensuring smooth execution and delivery. Prepare sales documentation, proposals, and reports. Requirements Strong lead generation and conversion skills. Experience in conducting product demos and client presentations. Knowledge of project management and sales documentation. Excellent communication and negotiation skills.,

As an Associate Director in Customer Care/Customer Experience with 13-15 years of experience in the OTA/Travel industry, you will be responsible for leading large, cross-functional teams to provide exceptional customer experiences at scale. Your role will involve owning and driving the customer care roadmap, overseeing end-to-end service operations, and fostering a customer-centric culture within the organization. Working closely with senior leadership, you will design, implement, and continuously improve service delivery frameworks to set us apart in a competitive OTA environment. Key Responsibilities: Operational Excellence: Supervise day-to-day customer care operations across various channels, implementing quality and performance management frameworks to maintain high service standards. Focus on optimizing key metrics such as NPS, CSAT, CES, first contact resolution, and average handling time. Process & Policy Design: Identify process gaps and develop scalable solutions to enhance efficiency and reduce customer effort. Collaborate with product, tech, and operations teams to implement systemic fixes that address root causes of issues. People Leadership: Lead, mentor, and develop a large team of managers and frontline leaders to drive high engagement and performance. Develop succession plans and learning initiatives to cultivate a strong talent pipeline. Vendor & Partner Management: Manage relationships with outsourced/vendor partners, ensuring adherence to SLAs and quality standards while driving cost efficiency. Customer Insights & Advocacy: Analyze customer feedback, complaints, and data to derive actionable insights. Serve as the voice of the customer internally, advocating for enhancements in product, policies, and processes. Technology & Automation: Collaborate with technology teams to improve self-service capabilities, AI-driven support, and digital interventions. Promote the adoption of new tools and systems to enhance agent productivity and customer satisfaction. Stakeholder Management: Work closely with cross-functional stakeholders such as product, marketing, finance, and supply chain to address customer pain points and unlock business value. Represent the customer care function in leadership reviews and strategic discussions. Desired Qualifications & Skills: - 13-15 years of progressive experience in customer experience or customer service, with at least 5 years in a leadership role within the OTA, e-commerce, or hospitality industry. - Strong business acumen with a deep understanding of P&L drivers and cost optimization strategies in a customer care environment. - Demonstrated expertise in driving digital transformation, automation, and technology adoption within customer service operations. - Excellent analytical and problem-solving skills, with the ability to translate data into actionable strategies. - Outstanding communication, stakeholder management, and influencing skills. - Passion for customer advocacy and a proven track record of cultivating customer-centric cultures.,

As a Senior Customer Success Manager at Simpplr, you will play a crucial role in ensuring the success and satisfaction of our SMB and Commercial clients. Your primary responsibilities will include building and maintaining strong relationships with clients, understanding their needs, and providing strategic guidance to help them achieve their goals. Your expertise in customer success strategies, along with your excellent communication and problem-solving skills, will be instrumental in driving customer retention and growth. Key Responsibilities: - Client Relationship Management: Establish and maintain strong relationships with key clients, serving as their trusted advisor. Proactively engage with clients to understand their business objectives and challenges. Act as the primary point of contact for escalations and issue resolution. - Strategic Account Management: Develop and implement strategic account plans to drive customer success and maximize value. Identify opportunities for upselling and cross-selling additional products or services. Collaborate with internal teams to ensure seamless delivery of solutions. - Account Health Assessment and Risk Mitigation: Monitor client account health and identify potential risks. Develop risk mitigation plans to address issues and minimize churn. Collaborate with internal teams to resolve challenges impacting customer success. - Customer Advocacy: Advocate for enhancements to products or processes based on client feedback. Work with the product development team to prioritize feature requests aligned with customer needs. - Performance Monitoring and Reporting: Track and analyze key performance metrics related to customer satisfaction, retention, and expansion. Generate reports to communicate performance trends, opportunities, and challenges to internal stakeholders. - Team Leadership and Mentoring: Provide guidance and mentorship to junior team members. Foster a collaborative team environment focused on knowledge sharing and best practices. Qualifications: - Bachelor's degree in Business Administration, Marketing, or a related field; Master's degree preferred. - 5+ years of experience in customer success or account management in a B2B SaaS environment. - Proven track record of managing complex client relationships and driving customer success initiatives. - Strong analytical skills and effective communication abilities. - Strategic thinker with a proactive and solution-oriented approach. - Team player with leadership abilities and a passion for mentoring others. Benefits: - Competitive salary and performance-based incentives. - Comprehensive health benefits package. - Flexible work arrangements, including remote options. - Professional development and career growth opportunities. - Dynamic and collaborative work environment focused on innovation. Join Simpplr's team and contribute significantly to the success of our clients while advancing your career in customer success management.,

The ideal candidate will develop relationships with key accounts to maximize revenue and client retention. You will act as a consultant by developing account strategies that provide the greatest opportunities to drive revenue. You will be responsible for providing general sales support, including needs analysis, data review, and product demonstrations. Additionally, you will serve as the customer advocate and liaison for product management and development. It will be your duty to prepare periodic forecasts and progress updates toward sales goals. To qualify for this position, you should have a Bachelor's degree or equivalent experience in Business. You must have at least 3 years of sales consulting or business intelligence experience. Excellent written and verbal communication skills are a must, along with the ability to multi-task, organize, and prioritize work.,

As an Associate Director in Customer Care/Customer Experience with over 13-15 years of experience in the OTA/Travel industry, you will be tasked with leading large, cross-functional teams to provide outstanding customer experiences at scale. Your responsibilities will include owning and driving the customer care roadmap, overseeing end-to-end service operations, and fostering a customer-centric culture within the organization. Working closely with senior leadership, you will be instrumental in designing, implementing, and continuously enhancing service delivery frameworks to set us apart in a competitive OTA environment. Your key responsibilities will include: **Operational Excellence**: - Supervising day-to-day customer care operations across various communication channels such as voice, email, chat, and social media. - Implementing quality and performance management frameworks to maintain high service standards. - Optimizing key metrics like NPS, CSAT, CES, first contact resolution, and average handling time. **Process & Policy Design**: - Identifying process gaps and developing scalable solutions to improve efficiency and reduce customer effort. - Collaborating with product, tech, and operations teams to implement systemic fixes addressing root causes of issues. **People Leadership**: - Leading, mentoring, and developing a large team of managers and frontline leaders to drive high engagement and performance. - Driving succession planning, learning, and development initiatives to cultivate a strong talent pipeline. **Vendor & Partner Management**: - Managing relationships with outsourced/vendor partners to ensure adherence to SLAs and quality standards while optimizing costs. **Customer Insights & Advocacy**: - Analyzing customer feedback, complaints, and data to derive actionable insights. - Serving as the voice of the customer internally, advocating for improvements in product, policies, and processes. **Technology & Automation**: - Collaborating with technology teams to enhance self-service capabilities, AI-driven support, and other digital interventions. - Promoting the adoption of new tools and systems to enhance agent productivity and elevate customer satisfaction. **Stakeholder Management**: - Working closely with cross-functional stakeholders including product, marketing, finance, and supply to address customer pain points and drive business value. - Representing the customer care function in leadership reviews and strategic forums. **Desired Qualifications & Skills**: - 13-15 years of progressive experience in customer experience or customer service, with at least 5 years in a leadership role. - Background in OTA, e-commerce, or hospitality with experience managing high-scale, complex operations. - Strong business acumen with a profound understanding of P&L drivers and cost optimization levers in a customer care environment. - Expertise in driving digital transformation, automation, and technology adoption in customer service. - Excellent analytical and problem-solving skills with the ability to translate data into actionable strategies. - Outstanding communication, stakeholder management, and influencing skills. - Dedication to customer advocacy and a proven track record of fostering customer-centric cultures.,

About Bytenex: Bytenex is a dynamic consulting firm specializing in empowering businesses in the United States across all industries through strategic technology implementation and automation. We leverage the power of AI and intelligent AI agents to streamline day-to-day operations, driving efficiency and innovation. We partner with our clients to transform their businesses, enabling them to achieve unprecedented levels of productivity and growth. Role: SaaS Sales Manager / Sales Representative for IT Sales Location: Gurugram (On-site, Full-time) If you are a driven sales leader/representative passionate about cutting-edge technology, Bytenex invites you to join our team and spearhead the growth of our innovative SaaS product offerings. As our SaaS Sales Manager, you will play a crucial role in driving revenue growth by establishing strong client relationships and demonstrating the transformative capabilities of our AI-driven solutions. You will lead our sales initiatives, craft strategic sales plans, and nurture a high-performing team. Responsibilities: - Drive Sales Growth: Develop and implement comprehensive sales strategies to meet and surpass revenue targets for our SaaS products. - Client Relationship Management: Cultivate and sustain robust relationships with key clients, understanding their requirements and offering customized solutions. - Sales Process Management: Supervise the complete sales cycle, from lead generation to deal closure, ensuring a smooth and effective process. - Team Leadership: Inspire and guide the sales team, fostering a collaborative and results-driven atmosphere. - Business Development: Identify and pursue new business prospects, expanding our market footprint and client base. - Market Analysis: Stay updated on industry trends and competitor activities to shape sales strategies and product enhancements. - Customer Advocacy: Ensure top-notch customer service, serving as a trusted advisor and advocate for our clients. Qualifications: - Proven track record of success in SaaS sales and sales management. - Exceptional communication, presentation, and negotiation skills. - Strong grasp of business development principles and practices. - Demonstrated ability to establish and maintain strong client relationships. - Experience in leading and motivating a high-performing sales team. - Ability to thrive in a fast-paced, dynamic environment. - Bachelor's degree in Business Administration or a related field. - Ability to comprehend complex technical concepts and convey them to non-technical audiences. Why Bytenex - Join a rapidly growing company at the forefront of AI and technology innovation. - Opportunity to drive business growth and make a substantial impact. - Enjoy a collaborative and supportive work environment. - Competitive compensation and benefits package. - Work with cutting-edge technology. Come be a part of the future of business automation at Bytenex! Submit your resume to teamrishabhkapoor@gmail.com,

As a Team Leader for the Customer Excellence team at Avalara, you will play a vital role in overseeing a team of specialists dedicated to providing world-class service delivery and ensuring customer satisfaction. Your leadership will drive process improvements and foster a culture of collaboration, ownership, and accountability within the team. You will be responsible for handling critical situations, guiding your team through complex problem-solving scenarios, and creating an environment that prioritizes customer satisfaction through strategic planning and execution. This is a night shift operation job based in Pune office, where you will work diligently to support leadership in driving projects, productivity, and collaboration with the ultimate goal of enhancing the overall customer experience. You will cultivate a collaborative team culture that emphasizes continuous learning, development, and mutual support, while implementing strategies aligned with the organization's customer service goals to deliver exceptional experiences. Your role will involve ensuring timely resolution of customer queries and issues, acting as the point of escalation for complex customer complaints, and identifying opportunities for process optimization to enhance service delivery and operational efficiency. Collaboration with cross-functional teams such as Sales, Product, and Operations will be essential to streamline workflows and drive improvements in the customer experience journey. As a customer advocate within the company, you will prioritize customer interests in decision-making processes and build strong relationships with internal stakeholders to ensure that customer feedback is shared and acted upon across departments. Your technical expertise in product development, integration, and feature utilization will be crucial in troubleshooting complex technical issues and providing effective solutions to global clients. To excel in this role, you should have a Bachelor's degree in Computer Science, Information Technology, or a related field, along with over 12 years of experience in a technical field focusing on customer support or technical consultancy in SaaS-based environments. Proficiency in CRM systems and reporting tools like Salesforce or Zendesk, as well as a passion for driving customer-centric initiatives and continuous improvement, will be beneficial. Preferred qualifications include demonstrated leadership abilities during periods of change, knowledge of Avalara's ecosystem, and familiarity with Compliance, Sales Tax, and VAT. Overall, your ability to work independently and as part of a team in a fast-paced, dynamic environment, along with excellent problem-solving, communication, and interpersonal skills, will be instrumental in ensuring service excellence and customer satisfaction in this role.,

You are an experienced and dynamic AI & Building Energy Modeling Product Manager responsible for leading the development and management of cutting-edge AI-driven solutions in the field of building energy modeling and sustainability. Your role requires a unique blend of expertise in AI/ML technologies, building energy modeling, and product management. You should possess strong technical skills, a passion for sustainability, and the ability to drive product strategy and development in a fast-paced environment. Your responsibilities include staying up-to-date on AI and Building Energy modeling and industry trends, applying this knowledge to inform product strategy, acting as a domain expert from Building Energy and HVAC domain, driving clear product definition and roadmap to achieve business goals, collaborating closely with AI/ML researchers, engineers, data analysts, annotators, and other product managers, deeply understanding customer needs and priorities, defining and tracking metrics to measure product quality and business impact, and ensuring AI products meet legal and ethical standards by working with legal and compliance teams. Qualifications required for this role include a bachelor's or master's degree in architecture, engineering, or a related field, along with a minimum of 2+ years of relevant experience in building energy modeling and simulation. Proven experience within a similar role dealing with Green Building, Sustainability strategies, Energy strategies, Energy modeling, and assessment is necessary. Strong technical skills and knowledge of building energy codes and standards, hands-on experience on IESVE/HAP/Design Builder, knowledge of using other software such as Energy Plus or eQuest, BEMP, CEM, or equivalent credentials, basic understanding of AI/ML concepts, capability of coding using Python, capability to perform market and competitive analysis in AI, familiarity with project management methodologies (Agile, Scrum), and the ability to work independently and as part of a team are also required. Furthermore, you will have the opportunity to work with a dynamic and innovative IT organization, experience a collaborative and supportive work environment, and benefit from professional growth and development opportunities. As a candidate, you should have a good understanding of different marketing techniques, familiarity with marketing applications (e.g., CRM tools, online analytics, and Google AdWords), a passion for the marketing industry and its best practices, excellent verbal and written communication skills, and skills in written & oral communication, objection handling, pitching value proposition, and preferably some knowledge of the valve industry and HVAC. Qualifications such as a bachelor's degree in Mechanical or a related discipline, BBA/MBA in Marketing, being a self-motivated and extrovert individual with a strong work ethic and a desire for continuous learning are also recommended.,

You will be joining ZeroFox as a Technical Account Consultant (TAC) responsible for building and maintaining post-sales relationships with customers across various industries and sizes. As a TAC, your role will involve serving as a trusted technical advisor and support contact for customers, ensuring that they are aligned with ZeroFox's solutions. Your responsibilities will include updating customer platforms proactively, creating effective reporting to demonstrate solution effectiveness, providing ongoing education, and advocating for customer needs. In this role, you will collaborate with customers to define both business and technical requirements, while supporting the product and services team in scoping out work. It is essential for the successful applicant to nurture relationships internally and externally, offer customer-centric solutions, and possess technical competence on the ZeroFox SaaS platform. Candidates with a background as Technical Account Managers, Project Managers, Business Analysts, Systems/Software Developers, or experience in setting up and delivering similar SaaS products will be given priority consideration. Your key responsibilities will include partnering effectively with a diverse range of customers to ensure their success, building curated customer experiences with the ZeroFox platform, executing scalable enablement programs, and acting as a subject matter expert to drive ongoing value from the ZeroFox platform configuration. You will also be involved in providing advice on technical support requests, designing innovative solutions for customer requirements, delivering web-based training, and identifying opportunities for expanding ZeroFox usage across organizational functions. To be successful in this role, you should have at least 3+ years of experience in a related function, expertise in SaaS-based platform configuration and maintenance, and a track record of managing customer support engagements successfully. Strong analytical and problem-solving skills, excellent communication abilities, customer service orientation, and the ability to think strategically while executing tactically in a fast-paced environment are essential requirements for this position. Desired qualifications include knowledge of data analytics, proficiency with workflow tools such as JIRA, SQL, SalesForce, Google Apps, and Zendesk, along with a degree in Computer Science, Information Systems, Cyber, or related fields. Certifications like CISSP, CISA, Security+ are a plus. The ideal candidate should thrive on change, prioritize customer success, and have experience in customer success, technical support, configuration, or training roles. Benefits of joining ZeroFox include competitive compensation, a community-driven culture with employee events, generous time off, best-in-class benefits, a modern workspace, and a respectful work environment that values every opinion and encourages active participation in the organizational culture.,

As the Manager, Supplier and Venues Solutions (SVS) Customer Marketing at Cvent, you will play a crucial role in driving adoption, engagement, retention, advocacy, and expansion for existing Cvent customers. Your focus will be on developing and implementing programs that cater to all critical stages of the customer journey, from onboarding to ongoing engagement with our products. Your responsibilities will include driving adoption and relationship-building initiatives with a selected list of top accounts, collaborating closely with strategic account sales leaders, analytics teams, and client success advisors. You will be tasked with designing personalized marketing programs aimed at driving product adoption, awareness, and advocacy within these key accounts. Additionally, you will work towards strengthening relationships with corporate points of contact (POCs) at the account level and enhancing engagement, adoption, and branding initiatives at a property level. Your role will require you to lead strategic marketing campaigns tailored to customer lifecycle stages at both the corporate and property levels. You will also be responsible for spearheading Cvent advocacy programs and creating opportunities for customers to champion Cvent within their organizations and industries. Collaborating with various teams such as Sales, Analytics, Client Success, Product Marketing, and Global Marketing will be essential to ensure a seamless customer experience across the adoption and engagement journey. To excel in this role, you will need a Bachelor's degree in marketing, business, or a related field, with an MBA being a plus. A minimum of 8 years of experience in B2B Marketing, particularly in Customer Marketing, Account-Based Marketing (ABM), or Customer Advocacy, is required. You should possess strong strategic account engagement skills, a track record of working collaboratively with Sales and Customer Success teams, and proficiency in interpreting data to optimize marketing strategies. Excellent communication, interpersonal, and organizational skills, along with familiarity with CRM and marketing automation platforms, are also crucial. The ideal candidate for this position is a strategic thinker capable of translating business objectives into impactful marketing initiatives. You should be detail-oriented, organized, and possess strong project management skills. Your ability to collaborate effectively across teams, think creatively, and thrive in a fast-paced, high-growth environment will be key to your success in this role. Experience in the hospitality industry and SaaS will be advantageous.,

As a dynamic Product Marketing Manager at Grazitti Interactive's SearchUnify team, you will play a crucial role in shaping how our cutting-edge cognitive search platform connects with its audience. Your responsibilities will include collaborating with cross-functional teams, owning positioning and messaging, and leading marketing initiatives to drive business growth and customer advocacy. You should have a minimum of 5-8 years of experience in product or customer marketing, preferably in B2B SaaS or tech environments. Strong expertise in positioning, messaging, and GTM strategy is essential, along with hands-on experience in event marketing, webinars, and digital campaigns. Your ability to work effectively with sales and product teams for enablement initiatives is crucial, as well as excellent written and verbal communication skills. Familiarity with tools like HubSpot, Salesforce, Google Analytics, and webinar platforms is preferred. Additionally, strong project management, planning, and analytical skills are required, along with exposure to marketing automation and performance tracking. Your key responsibilities will include developing compelling messaging and product positioning for SearchUnify, planning and executing GTM strategies for product launches and enhancements, enabling sales teams with collateral, training, and battle cards, conducting competitive analysis, creating product content, building relationships with analysts and influencers, driving customer advocacy, and tracking marketing metrics to refine strategies based on performance. You will also be responsible for launching programs to increase customer loyalty, retention, and upsell, managing product update emails, community announcements, and lifecycle campaigns, collaborating with the CS team to gather customer success stories, organizing customer-focused webinars and co-branded sessions with industry leaders, defining and executing event strategies (virtual + in-person), planning and promoting webinars, building multi-channel promotional campaigns for events and webinars, collaborating with partners, speakers, and internal teams for seamless execution, managing logistics, branding, booth setup, and vendor coordination for events, creating post-event campaigns for lead nurturing and conversion, developing landing pages, email campaigns, and social media creatives, and analyzing event performance to optimize future campaigns. In summary, as the Product Marketing Manager, you will have a unique opportunity to drive the marketing initiatives that will shape the success of SearchUnify and contribute to the overall business growth and customer advocacy.,

Experience that Matters At Vrinsoft, our employees always come first. We believe in providing the recognition you deserve, along with the best opportunities to learn and grow. You will have the freedom and flexibility to perform at your best while maintaining a balance between your professional and personal life. Our work environment is professional yet friendly, allowing you to stay abreast with current technologies and think like an entrepreneur. We provide you with the opportunity to innovate, succeed, and help bring out the best in you. Launch a New Chapter in Your Career At Vrinsoft, you can flaunt your talent and showcase your skills beyond just your workstation. You will have the chance to work in tandem with your teammates, building team spirit and fostering employee collaboration in a professional environment. We celebrate all festivals to maintain a festive spirit and provide the perfect platform for you to innovate, perform well, and grow. We believe in promoting a healthy lifestyle and supporting your zeal to stay fit, with expert help always available to assist you. It is a good place to explore your potential, continue to learn, and discover new opportunities. What We Look For We seek individuals with a positive attitude who can embrace our core values and maintain a good team attitude. Leadership traits are welcomed, as we encourage those with leadership skills to contribute to the team and explore their potential. Being an excellent team player with a high level of team spirit is essential, along with a passion for learning and growing. We value individuals who set high goals, are self-motivated, and have a strong passion for their work. Recruitment Process Our recruitment process involves shortlisting candidates, accepting candidate profiles, screening, evaluating, and verifying eligibility, followed by an initial HR interview. Candidates will undergo practical tests including aptitude, technical, and skill tests at various levels. The evaluation skill levels range from basic to expert, and successful candidates will proceed to the HR round, where company policies, culture, perks, remuneration, and any questions will be addressed. Sr Customer Success Manager As a Senior Customer Success Manager at Vrinsoft, you will be responsible for building strong, trust-based client relationships and supporting customers throughout their journey. Key responsibilities include client relationship management, customer advocacy, operational and technical support, cross-sell/upsell initiatives, problem resolution, customer retention, process improvement, client insights and analysis, and stakeholder collaboration. What We're Looking For: We seek individuals with a strong, confident personality and leadership traits, excellent communication and presentation skills, an analytical mindset with a customer-first approach, and the ability to build trust and maintain transparency with clients. You should have strong interpersonal skills, coordination abilities, previous experience in account management or customer success, tech-savviness, a degree in Engineering or Computer Science, and experience in onboarding new clients and driving continuous engagement. Preferred Qualifications: Preferred qualifications include 5+ years of experience in a customer-facing role, background in IT services, SaaS, or digital solutions, familiarity with CRM tools and customer success platforms. To apply, please send your resume to hr@vrinsofts.com or call us on +91 7574 926643.,

The ideal candidate for this position will have a passion for innovation and a desire to make a meaningful impact in the Media and Entertainment industry through the use of SaaS technology integrated with artificial intelligence and machine learning. You should have a proven track record of providing innovative solutions that empower customers to optimize their workflows, enhance monetization, and drive business growth leveraging technological advancements. Your role will be crucial in driving the success of our sales efforts by effectively communicating the value proposition of our SaaS AI solutions to potential clients within the Media and Entertainment sector. Your responsibilities will include collaborating closely with the sales and marketing teams to gain a deep understanding of client requirements, identify key stakeholders, and develop customized solutions that cater to specific customer needs. You will be expected to conduct detailed technical presentations and demonstrations of our SaaS AI products and solutions to potential clients, highlighting their capabilities and benefits. Additionally, as a customer advocate, you will provide expert guidance on how our technology can address their business challenges and help them achieve their strategic objectives. Furthermore, you will act as a liaison between the sales, product development, and customer success teams, offering valuable insights and feedback gathered from client interactions. It will be essential for you to stay updated on industry trends, emerging technologies, and competitor offerings to effectively position our solutions in the marketplace. Collaboration with the product management team to collect customer feedback and contribute to the continuous refinement and enhancement of our product offerings will also be part of your responsibilities. You need to be confident, articulate, and capable of synthesizing complex business requirements to deliver optimal technical and business solutions. The ability to demonstrate business acumen and foster collaboration with both internal and external teams is crucial. Independently driving technical solutioning, responding to opportunities, and estimating requirements will be part of your role. You should have a strong understanding of market needs, conceptualize and lead productized solutions, and support sales account planning and strategy initiatives. Qualifications and Key Skills: - B.E./B.Tech + MBA from leading institutions (Preferably in Comp.Sc/IT/Systems) - 8-12 years of relevant experience in technology product organizations, SaaS companies, or leading SIs - Previous experience as a pre-sales architect - Sharp thinking and fast learner with the ability to quickly grasp customer requirements, conceptualize solutions, and present ideas - Outstanding executive-level interpersonal and written communication skills - High degree of intellectual curiosity and ability to absorb new concepts quickly - Self-starter with an entrepreneurial mindset and experience in fast-paced environments - Previous exposure to B2B SaaS product models is preferred - Strong technical knowledge of broadcast workflows, OTT streaming platforms, automation, MAM, and AI technologies (Preferred but not mandatory),

In this role, you will: Execute and grow the Cvent SVS Customer advocacy experience, managing programs including Product Advisory Boards, Networking Events, global reference program, and advocate recognition initiatives. Own customer reference request fulfillment. Develop strategies to measure and expand the value of customer reference materials, including written and video case studies, quotes, logos, and more. Develop and execute new programs and strategies to recruit, activate, and showcase Cvent advocates. Build long-term mutually beneficial customer relationships with advocates at all levels of the customer organization. Work with internal teams to increase advocacy adoption and visibility within Cvent, managing internal enablement for relevant programs. Track advocacy activities and outcomes and effectively communicate the ROI of advocacy programs to leadership through post-campaign analysis. Make data-back recommendations to expand advocacy programs. Work with global leads to enable regional advocacy program execution. Qualifications Proven track record and at least 8+ years of experience managing customer advocacy, reference or engagement programs. Deep understanding of customer advocacy in a B2B environment. Excellent communicator with proven ability to clearly convey ideas and data in written and verbal presentations to a variety of audiences. Excellent program management skills. Ability to lead and influence cross-functional teams. Ability to work across all levels of the organization and contribute to cross-functional strategies. Passion for building a world-class program and desire to own and refine key operational processes. Strong analytical skills and proven ability to use data to optimize program performance and inform future strategies. Education: Bachelor's degree in marketing, Communications, or a related field. Hospitality Industry experience and experience in a SaaS environment is a plus. Some travel may be required.

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Role Overview: The Community Manager will play a key role in building, nurturing, and expanding our global customer community. This individual will serve as a champion of our customer base, working to foster engagement, encourage knowledge-sharing, and create a positive and inclusive environment where users feel valued and supported. You will be the voice of our customers and the bridge between their needs and our product teams, helping to shape the future of our platform. Key Responsibilities: Community Engagement: Develop and execute strategies to grow and engage a diverse, global community across forums, user groups, social media channels, and in-person or virtual events. Facilitate meaningful interactions and ensure customers feel heard and supported. Global Customer User Group Development: Implement a global user group framework which includes creation of user groups in key cities / regions, recruitment of chapter leaders, building and executive an annual community calendar, driving local engagement etc. Build and drive key business communities: Strategise and drive critical community development plans for business partners and resellers globally, by partnering with the local stakeholders and affiliate teams. Community Events & Meetups: Plan and host online and in-person events, including webinars, product demos, hackathons, and customer meetups, to foster deeper connections within the community. Moderation & Support: Lead and moderate customer discussions within online forums, user groups, and other community platforms. Provide guidance, answer questions, and ensure a positive, respectful environment for all members. Collaboration with Cross-Functional Teams: Work closely with the marketing, customer success, and product teams to align community efforts with business goals, and ensure seamless communication between customers and internal teams. Metrics & Reporting: Track community growth, engagement, and sentiment through key performance indicators (KPIs), such as active users, forum participation, and NPS scores. Provide regular reports and insights to leadership on community trends and opportunities for improvement. Qualifications: Experience: 10+ years of experience in community management, customer success, or marketing, preferably within a SaaS or tech environment. Hands-on experience in creating, managing, growing user groups and actively participating in online communities, forums etc. is a must. Skills & Competencies: - Strong written and verbal communication skills, with the ability to engage and inspire a global, diverse community. - Experience with community management tools, CRMs, and social media management tools. - Comfortable hosting and moderating virtual events and webinars. - Ability to create compelling content (blogs, videos, webinars, etc.) that resonates with customers. - Passionate about customer experience and building long-lasting relationships with users. - Ability to analyze community data and provide actionable insights. - Empathy, patience, and a collaborative mindset. Strong Individual Contributor Skills: - Demonstrate a proactive approach to problem-solving, with the ability to analyze data, identify trends, and propose actionable recommendations for improving program effectiveness. - Take ownership of initiatives and drive them to successful completion, while effectively managing priorities and deadlines in a fast-paced environment. Additional Information: - Working knowledge of industry-standard community management platforms (Insided, Khoros, VanillaForums etc.). - Experience with CRM and analytics platforms (e.g., Salesforce, Google Analytics etc.). - Familiarity with customer advocacy programs and user-generated content strategies. - Excellent communication, presentation, and interpersonal skills. - Experience in leading cross-functional teams and driving alignment towards common goals. - Ability to thrive in a fast-paced, dynamic environment and navigate ambiguity. - Comfortable with a global working model, alternating between partnering with local staff at NA, EU and India, with the ability to travel as needed.,

As a Jr. Customer Success professional based in Surat, you will play a crucial role in ensuring the satisfaction and success of our customers. With 1-3 years of experience, you will be responsible for various key tasks to enhance the overall customer experience. Your responsibilities will include overseeing the smooth onboarding process for new clients, ensuring timely delivery of customized features, and managing the resolution of customer inquiries and issues through multiple channels such as email, chat, phone, and support tools. You will be tasked with handling escalated customer issues effectively, gathering and analyzing customer feedback to identify areas for improvement, and implementing strategies to enhance customer satisfaction and loyalty. Additionally, you will maintain a comprehensive knowledge base for customers and support agents, track key performance indicators (KPIs), and provide valuable insights and recommendations based on support data. Collaboration with cross-functional teams including product, development, sales, and marketing will be essential to ensure a seamless customer experience. Your role will also involve communicating customer feedback for product improvement, scheduling monthly client meetings to understand their needs, and proactively identifying opportunities for upselling additional products or services. To qualify for this role, you should hold a Bachelor's degree in Business Administration, Information Technology, or a related field, along with at least 3 years of experience in customer support or customer success roles, including 1 year in a managerial position. Proficiency in customer support software, CRM tools, excellent communication skills, and the ability to analyze customer data are essential requirements. A sales mindset, problem-solving skills, and a passion for delivering exceptional customer experiences will be key attributes for success in this position. If you are a customer-centric professional with a strong understanding of customer needs and a willingness to work flexible hours to accommodate different time zones, we invite you to join our team in this full-time role. The position is based in Surat, with a day shift schedule from Monday to Friday.,

As a Customer Success Executive at our company, you will play a crucial role in ensuring customer satisfaction and retention. Your primary responsibilities will include guiding new customers through the onboarding process, cultivating strong relationships with clients, and advocating for customer needs within the organization. Your proactive approach will involve regular customer engagement, issue resolution, data analysis, knowledge sharing, and feedback collection to drive continuous improvement. To excel in this role, you should have at least 2 years of experience in customer success or account management, preferably in a SaaS environment. Strong communication skills, problem-solving abilities, and technical aptitude are essential. Your customer-centric mindset, team player attitude, and organizational skills will be key in delivering exceptional service and maximizing customer ROI. A bachelor's degree in Business, Marketing, Communications, or a related field is preferred. If you are an enthusiastic problem-solver with a passion for building relationships and delivering exceptional service, we invite you to join our team and make a meaningful impact on our customers" success.,

Job Title: Senior Customer Success Manager US B2B SaaS (Enterprise Accounts) Location: Bangalore (HSR Layout) Mode of Work: Work from Office Experience: 5+ years (Minimum 5+ years in US B2B SaaS, handling enterprise accounts and managing CSMs) Employment Type: Full-time, On-role We are looking for an experienced Senior Customer Success Manager to lead enterprise-level customer success initiatives, ensuring high engagement, retention, and growth with our US-based B2B SaaS customers in the insurance domain. This role requires hands-on client management along with leading a small team of CSMs. Key Responsibilities: Own and manage strategic customer relationships (Enterprise ACV $60K$200K+), ensuring long-term success and value realization. Lead and mentor a small team of 3-4 Customer Success Managers. Manage onboarding, adoption, retention, and expansion initiatives for enterprise US clients. Conduct regular executive syncs, QBRs, and proactive engagement to maintain stakeholder alignment and account health. Identify and drive upsell and cross-sell opportunities in partnership with Sales. Collaborate with Product, Sales, and Operations teams to improve customer experience and influence the product roadmap with feedback. Act as a trusted advisor for US clients in regulated industries (insurance/financial services). Lead strategic customer programs like referrals, case studies, and co-marketing initiatives. Plan and host customer events (executive dinners, micro-events) alongside Sales. Operate with agility in a fast-paced, high-growth startup environment (Series A/B/C/D).. Key Requirements: Minimum 5+ years total experience , with at least 5 + years in Customer Success / Account Management for US B2B SaaS. Strong experience handling mid to large enterprise customers in the US (Insurance, Regulated Industries preferred). Proven track record managing enterprise deal sizes ($60K-$200K+ ACV). Hands-on experience in SaaS onboarding, renewals, adoption, and advocacy. Experience managing and mentoring Customer Success teams (3-4 direct reports). Strong stakeholder management and communication skills with US-based executive stakeholders. Familiarity with SaaS metrics, CRM tools, and success platforms (HubSpot, Gainsight, Salesforce, etc.). Customer-obsessed mindset with ownership and accountability in fast-paced environments. Preferably from startups with a US focus, regulated industry domain (Insurance, HealthTech, FinTech), and Series B/C/D growth stage. Preferred Background: B2B SaaS (US Market) AI-driven SaaS / Insurtech Fast-growing startups Experience with US customers in Insurance, Healthcare, Fintech Interested candidates kindly share your CV and below details to usha.sundar@adecco.com 1) Present CTC (Fixed + VP) - 2) Expected CTC - 3) No. of years experience - 4) Notice Period - 5) Offer-in hand - 6) Reason of Change - 7) Present Location -

As a Customer Success Manager at AI Trillion, a leading Marketing automation- SAAS Company dedicated to revolutionizing the e-commerce industry, you will play a crucial role in ensuring the success and satisfaction of our SaaS customers. Your responsibilities will include guiding new customers through the onboarding process, driving product adoption, fostering strong relationships with key stakeholders, monitoring customer health, collecting feedback for continuous improvement, managing renewals, and advocating for customer satisfaction. In the customer onboarding phase, you will collaborate with the sales and implementation teams to understand customer goals and expectations, ensuring a smooth and positive experience for new customers. You will proactively engage with customers to drive product adoption and usage, providing training sessions and resources to maximize the value of our SaaS solution. Building strong relationships with key stakeholders within customer organizations will be essential, as you act as the main point of contact for customers, addressing inquiries, concerns, and providing ongoing support. Monitoring customer health and identifying potential issues will allow you to work closely with customers to address challenges and ensure their success. Gathering feedback from customers and communicating insights to the product development team will be crucial for continuous improvement. Conducting regular check-ins to understand evolving customer needs and priorities will help in providing exceptional service. Collaborating with the sales team for successful renewals, identifying upsell or cross-sell opportunities, and developing strategies to increase customer lifetime value are also part of your responsibilities. To qualify for this role, you should have a Bachelor's degree in business, marketing, or a related field, along with proven experience in a customer-facing role, preferably in a SaaS environment. Strong communication, presentation, and interpersonal skills are essential, as well as the ability to understand and articulate technical concepts. Proactive problem-solving, critical-thinking skills, and experience with customer success tools and platforms are considered advantageous. Join our team at AI Trillion and be part of our exponential growth in the e-commerce landscape.,

As a Customer Success Executive at Zenatix, you will play a crucial role in ensuring the success and satisfaction of our clients by effectively on-boarding and training SPOCs for the optimal use of Zenatix solutions. Your responsibilities will include actively engaging with clients throughout the project phases, ensuring timely communication, and delivering the promised results within the communicated time frames. Additionally, you will be responsible for handling customer escalations and ensuring their satisfaction. In this role, it will be essential to focus on achieving revenue targets, managing key customers, and building long-term relationships. You will identify opportunities to upsell and cross-sell Zenatix offerings to customers, working closely with the sales team to drive growth. Furthermore, you will be involved in planning and executing projects, setting milestones, managing risks, and coordinating with internal teams for seamless product deployment. Your role will also involve maintaining the health of projects by ensuring the smooth functioning of deployed solutions and addressing any issues promptly within pre-defined SLAs. Gathering feedback from customers, understanding their usage scenarios, and evaluating existing solutions to identify areas for improvement will be crucial. You will advocate for customers" feedback within Zenatix and build trust and transparency with them. To be successful in this role, you must have 1-2 years of relevant professional experience, preferably with a Bachelor's degree in engineering (Master's preferred). You should possess excellent analytical, communication, presentation, and problem-solving skills. The ability and desire to work in a dynamic, fast-paced environment with minimal direction are also key requirements for this position. About Zenatix: Zenatix is a leading provider of IoT-based automation and monitoring solutions with over 2000 deployments across 200+ cities in India. Recently acquired by Schneider Electric, Zenatix is now part of the larger Schneider Electric family. Our focus on driving sustainability through full-stack IoT automation solutions for commercial buildings sets us apart. We deliver energy efficiency, temperature compliance, and asset management solutions to our customers. As part of Schneider Electric, Zenatix continues to operate independently, catering to small and mid-sized buildings globally. Our wireless-first, mobile-first IoT technology is easy to deploy in various building sizes, from small retail outlets to mid/large buildings requiring automation for controls and monitoring. Our open office culture promotes collaboration, fun, and a sense of community among all team members. At Zenatix, we value integrity, transparency, trust, meritocracy, and ownership as the cornerstones of our cultural values. Visit www.zenatix.com to learn more about us and our innovative solutions.,

We are looking for a skilled Content Writer and Communication Specialist to join our team and contribute to our SaaS product. As a valued member of our organization, you will be responsible for producing engaging content for various platforms such as social media, websites, and events with the goal of educating a broad audience about our Product. Your responsibilities will include researching, writing, and editing high-quality articles, blog posts, and social media content to effectively communicate complex topics in a simplified manner. You will also stay updated on trends in healthcare, fitness, lifestyle, and related fields to curate relevant topics for content creation based on audience interests and industry demands. Collaborating with the editorial team, you will develop content strategies that align with our platform's objectives and target audience. In addition, you will conduct thorough research to ensure content accuracy and integrity by verifying facts, statistics, and references from reputable sources. You will play a key role in planning and executing trade shows, sponsored events, and conferences to enhance brand visibility and strategically position our product in the public eye. Moreover, you will design and implement a communication program to drive awareness through media releases and case studies, fostering customer advocacy and expanding our reach. Your role will involve managing a social content calendar, optimizing content for retrieval, and collaborating with graphic designers and multimedia specialists to enhance content with visual elements. Additionally, you will engage in social media promotion activities to increase reach and drive traffic while ensuring content quality through regular audits and evaluations. To be successful in this role, you should possess a Bachelor's or Master's Degree, along with 2-5 years of experience working with agencies and/or B2B SaaS companies. Excellent communication skills, knowledge of media content creation tools, and a cross-functional approach are essential requirements. A hustler mindset, self-motivation, and a passion for collaboration across functions will be valuable assets in this position. If you are someone who is deeply passionate about creating impactful content, driving engagement, and optimizing content visibility through SEO techniques, we encourage you to apply for this full-time position with us. Benefits include paid sick time, day shift schedule, performance bonus, and opportunities for personal and professional growth within our dynamic team environment. Experience: 1 year of total work experience is required Work Location: In person,

Join us as a Senior Customer Success Manager at our Kolkata office to excel in your career and contribute significantly to our mission of revolutionizing retail in India. As a highly experienced Senior Customer Success Manager with a minimum of 10 years in customer success roles, you will play a vital role in managing and retaining high-value clients. Your responsibilities will include building strong relationships with key stakeholders, serving as the primary contact for strategic customers, and developing and executing success plans to drive adoption and retention. You will collaborate with various teams to ensure a seamless customer experience, conduct regular business reviews, monitor customer health, and provide valuable feedback to internal teams for product enhancements. Staying updated with industry trends will be crucial in this role. Essential Requirements: - Bachelor's degree in Business Administration, Accounts, or related field. - Minimum of 10 years of experience in customer success, preferably in a SaaS company. - Proven track record in managing high-value customers. - Excellent communication and interpersonal skills. - Strong problem-solving and analytical skills. - Self-motivated, results-oriented, and proficient in CRM software. - Willingness to travel as needed. - Language Proficiency: Hindi + Bengali Desirable Requirements: - Experience with retail ERP. Benefits: - Ginesys Academy for training and development. - Comprehensive health insurance coverage. - Competitive salary and other perks. - Opportunities for career growth and innovation. - Team events and celebrations. - Travel opportunities between offices. - Annual company walkathon and sporting events. - Quarterly Coffee with CEO and more!,

Receive escalation tickets, apply a structured troubleshooting protocol and provide timely resolution. Communication with customers is predominantly over the e-mail channel, but also via phone, online meetings, and chat conversations. Evaluate the needs of customers and work in a creative, proactive manner to resolve technical issues. Take complete ownership of the escalated tickets and collaborate with the relevant technology teams for a swift resolution. Document troubleshooting and problem resolution steps, accurately record data into CRM and other relevant tools. This role is primarily for the US timezones. Skills Required Excellent communication skills. Ability to write concisely with clarity. Ability to work in a 24/7 work environment. Orientation to technology in general, specifically web technologies API, HTML, CSS, JSON, SQL, and JavaScript. Be a team player who can work seamlessly across various teams to achieve a common goal. Excellent customer advocacy and consultative skills. Strong multitasking and prioritization abilities. At least 3 plus years of experience as an individual contributor in a customer success or a technical support role. Should have worked previously in US time zones for at least one year.