135 Customer Advocacy Jobs

As a Customer Advocacy Specialist at our company, your role will involve executing, optimizing, and scaling our Advocacy programs within the Customer Base. You will be responsible for driving advocacy acts and amplifying our customers" voices in the market. The ideal candidate should be results-oriented, creative, and capable of collaborating across various teams such as marketing, customer success, sales, and product teams. Above all, you should be passionate about engaging with customers and transforming Cvent fans into advocates. **Key Responsibilities:** - Manage Cvent's customer advocate platform, including content creation, new member recruitment, rewards fulfillment, member communicat...

As a Senior Manager/AGM of Brand Marketing at this company based in Gurugram, India, you will play a pivotal role in shaping the visual, emotional, and experiential presence of India's most beloved gifting brand across various touchpoints. Your responsibilities will include: - **Brand Strategy & Positioning:** - Evolving the brand identity including design language, tone of voice, and category-wise positioning - Leading brand tracking and performance metrics such as awareness, NPS, consideration, and sentiment - Utilizing consumer, cultural, and competitive insights to drive future brand strategies - **Campaigns, Content & Storytelling:** - Directing the creative development and execution of...

As a Customer Success Manager at Kapture, your primary responsibility will be to enhance the customer experience, increase customer retention, and introduce clients to new products and services that elevate their satisfaction levels. You will have a direct interaction with existing customers to ensure they receive maximum value from our solutions. Here's a breakdown of your key responsibilities: - Develop and implement strategies to maximize customer retention and Net Revenue Retention (NRR). - Build enduring relationships with customers, onboard them to new services, and drive expansion. - Own and drive customer success metrics related to retention and growth. - Conduct regular business and...

Overview The SW Design Assurance Team requires Engineering Skills in Embedded Systems, SW Platform and Operating Systems to assess design quality for the Embedded Systems Design Assessment. The design assurance team supports Zebra’s promise of quality to our customers and is responsible for ensuring products meet specifications throughout program phases from SW components to final SW/FW product. This position works with a minimum level of supervision. Responsibilities Perform an analysis of SW Design Assurance for Embedded System Technology products and provide feedback for all the key Quality Metrics and deliverables executed by the functional teams, including: • Responsible for SW Quality ...

As a Digital Project Manager at Progress in Bengaluru, you will play a crucial role in ensuring an unparalleled customer experience across all company web assets. Your responsibilities will include: - Participating in building and planning the overall roadmap in alignment with the Company's strategy and business goals. - Identifying and analyzing internal and external customer requirements to meet end-to-end scenarios. - Collaborating with various teams including leadership, product management, product marketing, UX, Web Strategy, data analysts, and engineering to achieve the ideal user experience. - Producing business requirements to communicate customer value propositions and business obje...

As a Customer Success Manager at Recruiterflow, your role involves developing and maintaining strong relationships with customers, onboarding new clients effectively, and proactively engaging with clients to ensure customer satisfaction and retention. You will act as a liaison between clients and internal teams, analyze customer usage data, and collaborate with sales and marketing teams to contribute to the growth of the customer base. Your responsibilities include tailoring solutions to maximize value for customers, driving platform adoption, and continuously refining customer success strategies. Key Responsibilities: - Develop and maintain strong, trusting relationships with customers, ser...

As a dynamic Customer Marketing Leader at Zycus, your primary focus will be to own and scale the global customer engagement, advocacy, and growth programs. You will play a crucial role in strengthening relationships with existing customers, amplifying success stories, and driving cross-sell and up-sell campaigns that directly contribute to revenue. If you have a deep background in customer marketing within B2B SaaS and a passion for turning satisfied clients into brand advocates, this is an excellent opportunity for you to make a significant impact. Key Responsibilities: - Design and implement customer engagement programs to build loyalty and strengthen relationships. - Lead customer advocac...

Cohesity is the leader in AI-powered data security. Over 13,600 enterprise customers, including over 85 of the Fortune 100 and nearly 70% of the Global 500, rely on Cohesity to strengthen their resilience while providing Gen AI insights into their vast amounts of data. Formed from the combination of Cohesity with Veritas enterprise data protection business, the company's solutions secure and protect data on-premises, in the cloud, and at the edge. Backed by NVIDIA, IBM, HPE, Cisco, AWS, Google Cloud, and others, Cohesity is headquartered in Santa Clara, CA, with offices around the globe. We've been named a Leader by multiple analyst firms and have been globally recognized for Innovation, Pro...

You will play a crucial role in leading and managing the Client Success Managers (CSMs) at AHEAD, supporting Managed Services Clients across all verticals. Your responsibilities will include: - Onboarding and training new team members. - Ensuring all contractual obligations are met. - Managing the profitability (P&L) of Managed Services Cloud Accounts in collaboration with the Client Success Managers. - Overseeing processes such as Renewal Process, Up Selling, PCR/Contract Change Request, Time and Materials, and Monthly Billing Activities. - Resolving client escalations and implementing corrective plans. - Serving as a customer advocate and single point of contact for technical inquiries rel...

Role Overview: As a Member or Senior Member Field Marketing in South Asia for Infosys Finacle, you will play a crucial role in planning and executing go-to-market initiatives. Your main responsibilities will include generating leads, enhancing client relationships, engaging with prospects, and increasing Finacle's brand visibility in the South Asia region. With a focus on the Indian market, you will engage with various segments such as public and private sector banks, NBFCs, Small Finance Banks, and the cooperative banking community. Collaborating with internal and external stakeholders, you will drive custom events, digital campaigns, regional collaterals, press releases, and client visits ...

Role Overview: As a Senior Customer Success Manager Migration Advisory Specialist for the APAC Region at Azul, you play a crucial role in ensuring that Azul's customers in the India, ASEAN, Japan, China, and Australia/New Zealand regions achieve their goals with Azul's software and experience smooth transitions to Azul technology. Your success in this position will be driven by your technical expertise, exceptional coordination skills, and focus on delivering outstanding customer satisfaction. This role involves supporting and regularly interacting with Asia Pacific customers and partners, requiring availability during business hours in New Zealand, Australia, China, Japan, ASEAN, and India....

Responsibilities: * Manage client success from onboarding to renewal * Drive customer advocacy through product adoption & satisfaction * Increase cross selling opportunities through upsells & renewals Sales incentives

As a Project Manager within the Professional Services Team at Basware, your role is crucial in leading the successful delivery of Basware software solutions and services for global customers. You will need to have strong project governance, stakeholder management, and delivery discipline to ensure that each engagement achieves its desired business outcomes on time, within scope, and within budget. Your responsibilities will include aligning customer expectations with Basware's delivery methodology, driving execution excellence, and ensuring a smooth transition into steady-state operations. Key Responsibilities: - Lead end-to-end delivery of Basware implementation and integration projects ens...

As a Product Manager in the Sheet line/roofing line, you will be a tech-savvy professional responsible for overseeing the entire lifecycle of roofing/Sheet line products, from conception to launch. This includes manufacturing Polycarbonate sheet, Multiwall Sheet, GPPS Sheet, and Acrylic sheet. Your key responsibilities will include: - Defining the product's direction, ensuring it aligns with business goals and meets customer needs. - Conducting industry analysis and gathering customer feedback to guide product features and improvements. - Collaborating with cross-functional teams, like engineering and design, to ensure the product meets quality standards and is delivered on time. - Ensuring ...

Please note: This opportunity is exclusively onsite. Location: Bengaluru only Who are we Whatfix is a leading global B2B SaaS provider and the largest pure-play digital adoption platform (DAP). Whatfix empower organizations to maximize the ROI of their digital investments by tailoring it for the needs of each unique user .Spearheading the category with serial innovation and unmatched customer-centricity, Whatfix is the only DAP innovating beyond the category. Their product suite offers three powerful tools: Digital adoption to help users right within any software, no-code Product Analytics to uncover and resolve adoption gaps, and Mirror for application simulation, driving safe, hands-on lea...

Meet the Team As part of the Premium Services Team you are at the center of driving customer outcomes for Cisco''s multi-architecture portfolio. Exciting opportunity to work on large transformational deals and Services EAs Your Impact Subject matter expert on Technology & cross-Architecture solutions/Services. Understand customers technology landscape (Applications/Infra/Architecture) well & are able to play an advisory role to account teams & customers. You Build Influential Relationships: Working with customers, channel partners, and account team members to meet business goals and objectives; using appropriate communication methods to influence others and establish relationships. You have ...

As a Product Marketer at FlytBase, you will be a key player in the marketing team responsible for developing and implementing product marketing strategies to promote the drone autonomy software platform to the target audience. Your collaboration with various teams will be crucial to communicate the value proposition, drive customer adoption, and contribute to revenue growth. **Key Responsibilities:** - Develop compelling product positioning and messaging that resonates with the target audience, emphasizing the unique value of the drone autonomy software platform. - Create and execute go-to-market plans for new product releases, including product launches and sales enablement materials. - Con...

Primary point of contact for valued clients. Client Relationship Management. Strategic Sales & Feedback Integration. Account Reviews & Growth Strategy. Negotiation & Industry Expertise. Customer Advocacy & Issue Resolution. Customer Engagement Required Candidate profile A strong background of account management/customer success. Experience in cybersecurity domain or related industries is a must. Communication Skills with a client centric mindset. Problem solver Perks and benefits Pick and drop facility

As a candidate for this position, you will be responsible for developing relationships with key accounts to maximize revenue and client retention. Your role will involve acting as a consultant to develop account strategies that drive revenue effectively. Your key responsibilities will include: - Providing general sales support such as conducting needs analysis, reviewing data, and giving product demonstrations - Acting as the customer advocate and liaison for product management and development - Preparing periodic forecasts and progress updates towards achieving sales goals In order to qualify for this role, you should have: - Bachelor's degree or equivalent experience in Business - 3+ years...

In this role as a Customer Success Manager - Team Lead at SMS Magic, you will be responsible for being the customer champion and enhancing the experience for SMS Magic customers. You will manage customer happiness, ensure SLAs are met daily, maintain a high level of customer focus, and drive various customer experience initiatives. - Maintain relationships with customers through regular interactions to enhance customer experience. - Own account management and revenue management for a portfolio of assigned clients, meeting/exceeding financial and unit sales goals. - Analyze existing accounts to improve customer experience, develop account growth strategies, and drive revenue growth through cr...

Role Overview: As a Product Success Specialist, your primary focus will be to ensure that the products are not just launched but also used, loved, and scaled effectively. Your role is crucial in transforming the potential of the product into real customer impact by fostering connections between product, sales, CX, support, and operations teams. By collaborating with these key stakeholders, you will ensure that every product launch leads to adoption, every adoption results in positive outcomes, and every outcome contributes to product enhancement. Your daily tasks will involve decoding customer workflows to identify adoption barriers, assisting sales teams in implementing rollout plans, and t...

As a Customer Success Specialist at our company, your role will involve engaging with customers post-purchase to ensure smooth onboarding and product adoption. You will be responsible for driving product usage, as well as upselling and cross-selling within accounts. Building strong customer relationships to prevent churn and acting as a customer advocate to gather feedback for continuous improvement will also be key aspects of your role. Additionally, you will coordinate renewals and manage license/billing details in the CRM system. Collaboration with internal teams such as Sales, Marketing, Product, and Finance will be essential, along with driving CSAT, NPS, customer referrals, testimonial...

As a Project Manager at Hexagon, you will play a crucial role in ensuring successful SaaS delivery by acting as a customer advocate and driving results through strategic analysis of customer requirements. Your responsibilities will include: - Defining, analyzing, and strategizing customer requirements to drive results - Coordinating with cross-functional teams/resources to ensure customer success - Managing priorities across downstream teams - Introducing process improvements and fostering a culture of continual learning - Translating business goals into executable requirements - Training customer administrators on SaaS user provisioning and functionalities - Overseeing scope, schedules, and...

Shift Timing: 03:00 PM - 12:00 AM Advocacy Manager, Customer Marketing Cvent is a leading meetings, events and hospitality technology provider with more than 4,800 employees and nearly 22,000 customers worldwide. Founded in 1999, the company delivers a comprehensive event marketing and management platform for event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship --a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to act, embrace risk, and mak...

Key Responsibilities: Visit and engage with organizations supplying to automobile OEMs to promote and pitch Eurofins Spectro's testing services to R&D and QA teams. Identify, develop, and mature major corporate accounts into key strategic clients through sustained relationship-building. Drive additional revenue growth by up-selling and cross-selling services within existing accounts. Elevate client experience and act as a trusted advisor to clients within the automobile supplier segment. Build and map key accounts, confidently engaging with CXO-level executives as well as managers and purchasing teams. Proactively identify new business opportunities and market trends to fuel company growth. ...