94 Customer Advocacy Jobs

Manages enterprise SaaS customer accounts, ensures product adoption, reduces churn, and drives renewals and account growth.

[Location: Bengaluru; Type: Full time] As a Customer Success Strategist at Oloid, you will play a critical role in ensuring long-term customer satisfaction, retention, and growth. You will serve as the primary point of contact for our enterprise customers, deeply understanding their goals and driving the effective adoption of Oloid solutions across their organizations. Key Responsibilities: Renewals & Retention: Own the customer renewal process end-to-end, with a strong focus on minimizing churn and maximizing long-term value. NDR/GDR Ownership: Track, analyze, and influence Net Dollar Retention (NDR) and Gross Dollar Retention (GDR) by proactively managing account health and expansion oppor...

As a highly motivated and customer-focused professional, you will be responsible for leading Customer Experience (CX) initiatives to enhance customer satisfaction, build loyalty, and drive overall business growth. Acting as the voice of the customer, you will ensure seamless, consistent, and delightful experiences across all touchpoints. Key Responsibilities: - Develop and implement customer experience strategies aligned with organizational goals. - Serve as the customer advocate, representing their needs and expectations in business decisions. - Map and analyze customer journeys to identify pain points and opportunities for improvement. - Collaborate with cross-functional teams to deliver c...

Customer Growth | Retention & Revenue Expansion - Where customer success meets scale SaaS Labs is reinventing how businesses talk to their customers, AI powered, multilingual, and real time. Our products like JustCall unify conversations across channels, surface insights instantly, and transform how global teams sell, support and scale 24/7 across time zones, and without friction. As a Growth Specialist - Retention, you will help build our Scaled Customer Success team focused on engaging, nurturing, and retaining hundreds of customers at scale (one to many relationship). Youll leverage data, automation, and digital first engagement strategies to reduce churn, improve product adoption, and ex...

Role & responsibilities: Develops Healthy Customer Relationship Enhances Customer Training Evaluates and Analyses Customer Needs Builds Trust and Transparency with Clients Onboards New Clients Acts as a Customer Advocate Encourages Customers to Upgrade their Products Promotes Customer Loyalty Meet Quarterly and Annual Renewal and Upsell Targets Ensuring Monthly, Quarterly, and Annual Reports are sent out to the clients Ability to work cross-functionally with teams like sales, product and support. Strong presentation and training skills Customer-focused with a knack of identifying opportunities and solving problems. Preferred candidate profile: Excellent written and verbal communication skill...

As a seasoned Product Management professional, you will have the exciting opportunity to join the Nutanix Database Service (NDB) Product team focusing on bringing hybrid and multi-cloud Databases as a Service to the enterprise. This role will involve collaborating with talented individuals across the US, India & Europe in an open culture that values collaboration, innovation, and knowledge sharing. Reporting to the Sr. Director, Product Management, you will assist in defining the NDB product roadmap and work closely with engineering and sales teams to capture customer needs and define product requirements. Additionally, you will collaborate on DBaaS multi-cloud mobility strategy and evaluate...

As an Associate in Campaign Execution & Helpdesk Support at Netcore Cloud, you will play a key role in ensuring the successful execution of digital campaigns and providing technical support to clients. Your responsibilities will include planning and executing various campaigns such as Email, SMS, Voice, and Automation, monitoring campaign performance, and making necessary HTML modifications. Additionally, you will provide first-level technical support through phone, email, and ticketing tools, troubleshoot customer-reported issues, and handle ticket resolutions effectively. You will be expected to excel in technical and process excellence by performing root cause analysis on recurring issues...

Meet the Team As part of the Premium Services Team you are at the center of driving customer outcomes for Cisco's multi-architecture portfolio. Exciting opportunity to work on large transformational deals and Services EAs Your Impact Subject matter expert on Technology & cross-Architecture solutions/Services. Understand customers technology landscape (Applications / Infra / Architecture) well & are able to play an advisory role to account teams & customers. You Build Influential Relationships: Working with customers, channel partners, and account team members to meet business goals and objectives; using appropriate communication methods to influence others and establish relationships. You ha...

Be a Subject Matter Expert on Avalara product integrations. Mentor and advise support teams and associated PODs. Simplify and enhance customer interactions for support requests. Manage and resolve Level 3 technical issues for AvaTax, ECM, and related Connectors. Conduct detailed ticket analysis, troubleshooting, and issue replication. Communicate clearly with customers and maintain accurate records in the case tracking system. Provide expert knowledge on AvaTax, ECM, and SaaS ERP connectors like Microsoft Dynamics, NetSuite, and Oracle. Manage ticket workload to meet department Service level agreements(SLAs), CSAT, and TTR goals with high documentation quality. Handle technical escalations r...

As a Technical Customer Success Manager at Esper, you will be instrumental in driving customer success, revenue growth, and solution delivery. This hybrid role requires a combination of technical expertise and strategic account management to ensure that customers derive maximum value from Esper's solutions. Your responsibilities will include owning the post-sales journey for strategic accounts, which involves a blend of solutioning and relationship management to enhance adoption, drive expansion, and secure renewals. You will need to closely engage with decision-makers and technical teams to address complex technical challenges and identify opportunities for expanding our partnership with th...

Skill required: Banking Services - Core Banking Designation: Business Advisory Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the p...

Skill required: Banking Services - Core Banking Designation: Business Advisory Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the p...

Skill required: Banking Services - Core Banking Designation: Business Advisory Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the p...

Zycus is looking for a dynamic Customer Marketing Leader to own and scale our global customer engagement, advocacy, and growth programs . This role will focus on strengthening relationships with existing customers, amplifying success stories, and driving cross-sell and up-sell campaigns that contribute directly to revenue. If you have deep experience in customer marketing within B2B SaaS and a passion for turning satisfied clients into brand advocates, this is your opportunity to make an impact. Key Responsibilities: 1. Customer Engagement & Advocacy Design and implement customer engagement programs to build loyalty and strengthen relationships. Lead customer advocacy initiatives such as ref...

Company Size Startup / Small Enterprise Experience Required 2 - 3 years Working Days 5 days/week Office Location Karnataka, Bengaluru Role & Responsibilities We are looking for a Customer Success Executive who is passionate about driving customer satisfaction, adoption, and retention across the customer lifecycle. The ideal candidate will have hands-on experience in onboarding, training, and engaging customers, with a strong focus on proactive support and success. Youll be the voice of the customer internally and play a key role in ensuring they derive maximum value from our product. Customer Onboarding & Training: Lead the end-to-end onboarding process, including product setup, walkthroughs...

As an Escalation Desk Specialist, you will play a pivotal role in managing and resolving complex customer issues that require escalated attention. Your primary responsibility will be to provide expert support on calls & emails, ensure timely resolutions and maintain exceptional levels of customer satisfaction. The ideal candidate will possess excellent communication, problem-solving, and interpersonal skills, along with a strong understanding of our products/services and the ability to work collaboratively with cross-functional teams. Escalation Management: Receive, analyze and manage escalated customer queries, complaints, or technical issues via multiple channels, including phone, email an...

As the Pricing & Profitability Manager for PG products at our company, you will be responsible for managing the pricing and profitability charter for various products including Cards, UPI, NACH, Card EMI, and NB. Your role will involve building an AOP & Key initiative plan in collaboration with Banking & technology partners. You will utilize your relationships with Banking Partners to drive key metrics such as Recovery, Dispute management, and Pricing. Additionally, you will work on building and growing the business portfolio with Banking Partners and establishing relationships with key stakeholders within the banks. Collaboration with cross-functional teams including Finance, Product, Opera...

Awarathon Awareness Initiatives Pvt Ltd is looking for Customer Success Associate to join our dynamic team and embark on a rewarding career journey Customer Relationship Management: Develop and maintain strong relationships with customers or clients, understanding their needs, goals, and challenges Onboarding: Assist new customers in getting started with a product or service, providing guidance, training, and support during the initial setup phase Product Knowledge: Acquire in-depth knowledge of the company's products or services to effectively address customer inquiries and provide solutions Account Management: Serve as the primary point of contact for assigned customer accounts, ensuring t...

As a Program Manager, you will be responsible for leading programs consisting of multiple projects managed by Project Managers. These projects may have shared dependencies, and your role will be vital in ensuring the delivery of the overall program to realize benefits across the program and achieve customer value. You will provide vision, strategy, governance, and alignment with business objectives, while also overseeing program metric tracking, financial management, and profitability. Your leadership will be crucial in ensuring that the customer and program team are held accountable for delivering programs on time, within budget, and with high quality to achieve customer satisfaction. You w...

Spintly is seeking an experienced and dynamic Key Account and Enterprise Business Development Manager to drive business growth by nurturing and expanding relationships with key clients. The ideal candidate will have a proven track record in account management, business development, and a deep understanding of access control solutions. This role plays a crucial part in building strong client relationships, identifying growth opportunities within existing accounts, and developing new business prospects. Key Responsibilities: Key Account Management: Establish and maintain long-term relationships with key clients, understanding their unique needs, and ensuring high client satisfaction. Business ...

Cohesity is a leader in AI-powered data security and management. Aided by an extensive ecosystem of partners, Cohesity makes it easy to secure, protect, manage, and get value from data across the data center, edge, and cloud. Cohesity helps organizations defend against cybersecurity threats with comprehensive data security and management capabilities, including immutable backup snapshots, AI-based threat detection, monitoring for malicious behavior, and rapid recovery at scale. Join us on our mission to shape the future of our industry. Ready to secure the future of data with Cohesity. At Cohesity, we're a group of builders and go-getters who are committed to doing the right thing. We encour...

The ideal candidate will develop relationships with key accounts to maximize revenue and client retention. You act as a consultant by developing account strategies that provide the greatest opportunities to drive revenue. Responsibilities Provide general sales support including needs analysis, data review, and product demonstrations. Serve as the customer advocate and liaison for product management and development. Prepare periodic forecasts and progress updates toward sales goals. Qualifications Bachelor's degree or equivalent experience in Business. 3+ years" of sales consulting or business intelligence experience. Excellent written and verbal communication skills. Ability to multi-task, o...

As a Member or Senior Member Field Marketing in South Asia for Infosys Finacle, you will play a crucial role in planning and executing go-to-market strategies in the region. Your responsibilities will include generating leads, enhancing client relationships, engaging with prospects, and boosting the visibility of the Finacle brand in South Asia. With India being the primary market for Finacle, your focus will be on various segments such as public and private sector banks, NBFCs, Small Finance Banks, and the cooperative banking community. Your tasks will involve organizing events, driving digital campaigns, creating regional collaterals, drafting press releases, and managing client visits. Co...

As a valued member of our Customer Success team, you will be stepping into the role of Senior Customer Success Manager - Migration Advisory Specialist for the APAC Region at Azul. Your primary responsibility will be to ensure that Azul's customers in the India, ASEAN, Japan, China, and Australia/New Zealand regions achieve their objectives smoothly and efficiently with our software. Your success in this position will depend on your technical expertise, exceptional coordination skills, and unwavering commitment to delivering exceptional customer satisfaction. Your role will revolve around supporting and communicating with customers and partners in the Asia Pacific region. Therefore, you must ...

As a Global Senior Solutions Architect for Trusted Call Solutions at TransUnion, you will play a key role in architecting TransUnion's Branded Communications under the TruContact business portfolio. In this position, you will collaborate closely with carriers and Fortune 500 enterprises globally, serving as a strategic Solutions Architect and Sales Engineer simultaneously. Working alongside a team of senior solution architects and product managers, you will focus on designing, developing, and integrating technology solutions for global customers across different business verticals. Your responsibilities will include working closely with internal stakeholders such as Product Managers, Softwar...