The Basware Customer Success team is a global organization ensuring high-quality delivery and customer experience. Our Customer Success team works closely with our customers creating joint success plans, offering practical guidance to help customers achieve their goals, and allowing them to drive their business outcomes. The team helps to demonstrate the return on investment and acts as a trusted advisor. It's not simply about making the customers content with our products or services, it's about ensuring they are delighted and getting the most out of what we offer. The Customer Success team monitors adoption and health and focuses on helping customers use our products and services effectively. This approach is essential for retaining customers, increasing the value they get over time, and expanding their usage of our solutions. In a nutshell our Customer Success team ensures a healthy and mutually beneficial customer relationship. As a Customer Value Data Analyst, you will play a crucial role in driving insights from customer data to enhance customer satisfaction, loyalty, and overall value. You are responsible for analyzing large datasets, identifying trends, and providing actionable recommendations to optimize customer interactions and improve business outcomes. Collect and Analyze customer data to identify patterns, trends, and correlations that impact customer value. Develop and maintain predictive models to forecast customer behavior, including churn, lifetime value, and cross-sell opportunities. Collaborate with cross-functional teams to translate data insights into actionable strategies and initiatives. Monitor key performance indicators (KPIs) related to customer value and recommend adjustments to improve outcomes. Conduct A/B tests and experiments to optimize customer experiences and increase engagement. Generate reports and presentations to communicate findings and recommendations to stakeholders at all levels. Stay updated on industry trends and best practices in customer analytics and data science. Value Success Planning Process. , 5+ years of experience in data analysis or related roles, preferably in a customer-centric environment. Proficiency in SQL, Python, R, or other programming languages used for data analysis. Experience with data visualization tools such as Tableau, AWS QuickSight, or Power BI. Strong analytical and problem-solving skills with the ability to translate complex data into actionable insights. Excellent communication skills with the ability to present technical information to non-technical audiences. Self-motivated and able to work independently as well as collaboratively in a team environment. Prior experience with machine learning techniques and predictive modeling is a plus. Ability to present findings clearly and concisely to different stakeholders. Education Preferable Master of Science in Economics and Business Administration or related field Competence Focus on Customer Value Taking Accountability Collaboration Embracing Innovation Show more Show less

Professional Services Team is looking for an initiative-taking and committed Solution Consultant to understand, define and implement customer requirements for Basware software solutions and services. In this techno-functional role you will be working as part of an international project team with direct responsibility of delivering system integrations, implementing/configuring Basware application suite, product extensions and other technical configurations. You will be part of an exciting, high-performing delivery team, focused on achieving true success for our clients. As a Solution Consultant your responsibilities will include: Solution Design and Consulting: Working with Basware’ s customer base to implement/configure Basware’ s suite of software solutions Collaborate with cross functional teams to understand client requirements and implement solutions that align with their invoicing automation goals. Conduct in-depth analysis of client systems, processes, and existing technology infrastructure to identify integration points and implementation requirements. Integration Management: Development, validation, and deployment of ETL activities with different datasets (e.g., DB, XML, CSV) for various software systems (e.g., ERP, Document Archiving, Purchasing) Lead integration efforts between our Networked Invoice Automation software and various client systems (e.g., ERPs, CRMs, accounting software) to ensure seamless data flow and synchronization. Develop and maintain integration documentation, including API specifications and data mapping, to facilitate smooth integration processes. Learning data models and business processes with multiple ERP systems Analyzing the technical specifications submitted by customer and writing medium to advance level of data format transformations using XSLT. Implementation and Deployment: Provide hands-on technical expertise during implementation, configuration, and testing phases, addressing any integration challenges and ensuring system functionality meets client requirements. Working with internal and external Project Managers, Solution Architects, and other key business users to scope technical solutions and conduct technical gap analyses of software environments Delivery of relevant documentation during project milestones (e.g., integration mappings, process flowcharts, testing results, migration scripts) Contributing to and supporting the company implementation strategies, templates, development practices, and quality assurance plans Assist in creating comprehensive technical documentation, user guides, white papers, and training materials. Ensure clients understand how to use the implemented technology effectively. Customer Interaction: Meet with customers to gather information about their business processes, needs, and expectations. Understand customer requirements and recommend software solutions that align with their goals. Improve customer relationships through effective communication and understanding. , In order to thrive and succeed in this role, we expect you to have following skills: Minimum 2 years of experience in a solution consulting role or similar, with a focus on integrations and implementation of enterprise software solutions. Exceptional communication skills, both verbal and written, with the ability to effectively articulate technical concepts to non-technical audiences. Strong knowledge and understanding of business needs, with ability to translate functional requirements into technical solutions. Strong analytical and problem-solving abilities, with a proactive approach to identifying and addressing client needs. Able to work in international projects and coordinate with collocated multinational teams across different time-zones. Fundamental understanding of XML document structures, experience with XSLT and XPATH expressions. Strong technical background, including proficiency in API integration, data mapping, and system configuration. Develop and troubleshoot SQL or PL/SQL statements. Understanding of software deployment life cycle and testing practices. It will be valuable if you also possess: Experience working with invoice automation or financial software solutions. Hands-on experience with ERP systems (e.g., SAP, Oracle, Microsoft Dynamics) and familiarity with accounting principles and invoicing processes. Knowledge of cloud platforms and SaaS solutions. Experience with Agile methodologies and project management tools (e.g., JIRA, Asana). Experience of working with multinational organization. Experience on ETL and Integration will be beneficial. Minimum of Bachelors’ degree in Computer Science or related concentration in computer programming / technology. Certifications in the applicable domain areas is preferable. Show more Show less

Professional Services Team is looking for an initiative-taking and committed Senior Solution Consultant to understand, define and implement customer requirements for Basware software solutions and services. In this functional role you will be working as part of an international project team with direct responsibility of implementing/configuring Basware application suite, product extensions and other technical configurations. As a Senior Solution Consultant you will be understanding, contributing to / defining, and overseeing the design, definition and implementation of customer requirements for Basware solutions. You serve as a subject matter expert in one or more domains of expertise, providing valuable insights, guidance and implementation skills to the customers. You will continuously develop customer solutions, ensuring successful implementations and customer satisfaction, including the integration to customer's ERPs and other systems. You will contribute to Basware communities by sharing your expertise. You will be part of an exciting, high-performing delivery team, focused on achieving true success for our clients. As a Senior Solution Consultant your responsibilities will include: Solution Scoping: Identify customer requirements and problems using appropriate methods such as interviews and group sessions. Categorize components to create solutions that address business needs to drive customer value from accounts payables. Coordinate and estimate development changes for the customer. Solution Design and Documentation: Contribute to, refine, and review project documentation and design of solutions and interfaces. Structure Basware solutions that address customers' identified business needs by capturing and translating business requirements into clear project deliverables. Document the design, including all relevant information. As part of deployment, work with the customer, their partners and Basware colleagues to maintain common design through the design authority process. Solution and Interfaces Consulting Implement and deliver solutions and interfaces according to documentation and customer requirements. Fine-tune solutions to improve business efficiency and effectiveness. Consult and guide customers on using solutions efficiently and best practices related to Basware solutions. Deliver high-quality presentations within own area of expertise and explain solutions to the customer. Quality Management Understand and follow quality standards and procedures. Ensure the quality of deliverables meets or exceeds defined standards. Create and contribute to Test Plans considering global requirements and customer specifics, and lead testing efforts as required. Execute tests, log defects, and monitor progress, communicating updates to the customer. Customer Training Create and deliver high-quality presentations and training events within the area of expertise. Train the customers on best practices and use case scenarios of Basware solutions. Technical Support Replicate customer problems within a test/lab environment and design appropriate solutions. Troubleshoot and fix complex customer issues. Change Management Work according to organizational change management methodology and with customer and partner teams to manage expectations, suggest changes to processes and procedures, and drive adoption. Provide domain expertise and best practice recommendations to meet customer business needs. Community Practitioner Contribute to Basware global communities, coach and mentor other consultants globally, and improve and maintain knowledge, tools, methodologies, templates, and best practices. , Experience Minimum of 5 years of experience in a solution consulting role or similar, focusing on implementation of enterprise software solutions. Skills Exceptional verbal and written communication skills, with the ability to articulate technical concepts to non-technical audiences. Strong understanding of business needs, with the ability to translate functional requirements into working solutions. Strong analytical and problem-solving abilities, with a proactive approach to identifying and addressing client needs. Ability to work in international projects and coordinate with multinational teams across different time zones. Fundamental understanding of XML document structures, XPATH expressions and API integration. Strong background in data mapping and system configuration. Ability to develop and troubleshoot SQL statements. Understanding of the software deployment life cycle and testing practices. Preferred Skills (it will be valuable if you also possess): Experience working with invoice automation or financial software solutions (including Basware, Coupa, SAP VIM and Ariba). Hands-on experience with ERP systems (e.g., SAP, Oracle, Microsoft Dynamics) and familiarity with accounting principles and invoicing processes. Knowledge of cloud platforms and SaaS solutions. Experience with Agile methodologies and project management tools (e.g., JIRA, Asana). Experience working collaboratively with multinational organizations. Experience of working with large global consulting or System Integration companies. Educational Background Degree Minimum of Master’s in Business Administration or related field. Certifications Certifications in implementing Basware, Coupa, SAP Ariba or related domains is preferable. Show more Show less

Products, R&D and Production business function is responsible for ensuring that Basware continues to provide its customers with industry leading SaaS solutions to simplify operations and spend smarter. This global function creates and executes the product strategy, new product innovations, roadmap, design, product development and product launches for Basware’s global product portfolio. Together with other Basware units, Products, R&D and Production ensures that our customers can successfully meet their business objectives through cooperating with Basware and using our product and service portfolio. You will work in a dynamic team of highly skilled people whose main concern is the improving the quality of the infrastructure the applications and services are being hosted on. We are now looking for Senior System Specialist to join our team. Key Role Responsibilities (“Your Contribution”) Cloud Infrastructure Management: manage cloud infrastructure on AWS, ensuring high availability, scalability, and security of VPN and network solutions. VPN Solutions Design and Deployment: implement and maintain site-to-site VPN solutions. Monitoring & Troubleshooting: Continuously monitor the performance and health of AWS network infrastructure, including VPN connectivity and Sophos security appliances. Troubleshoot and resolve network issues in a timely manner. Documentation & Best Practices: Create and maintain detailed documentation for network architecture, VPN setups, security configurations, and best practices. Ensure knowledge sharing with other team members and stakeholders. Collaboration: Work closely with other engineering teams (DevOps, Security, and IT) to ensure seamless integration of VPN and network security solutions with other cloud and on-premise systems. Compliance & Security Standards: Ensure compliance with internal and external security standards, policies, and industry best practices. Implement and monitor logging and alerting systems to maintain a secure network environment. , Candidate Qualifications (“Mutual Interest”) We would enjoy working with a professional, who possesses Minimum 3 year of hands-on experience working with cloud infrastructure, specifically AWS. At least 2 year of experience with VPN solution design, deployment, and troubleshooting in cloud environments Technical Expertise: Deep knowledge of AWS networking services such as VPC, EC2, VPN, IAM, CloudWatch and S3. Expertise in deploying, configuring, and managing VPNs (site-to-site, client-to-site) in AWS environments. Experience with Sophos UTM or Sophos Cloud solutions is highly preferred. Strong understanding of networking protocols (TCP/IP, DNS, DHCP, BGP, etc.) and network security principles. Security Skills: In-depth understanding of cloud security best practices, including encryption, identity and access management (IAM), and secure communications. Problem Solving & Troubleshooting: Strong analytical skills with the ability to diagnose and resolve complex network and security issues in AWS environments. Experience with network monitoring tools and protocols (CloudWatch, SNMP, NetFlow, etc.). Communication: Excellent verbal and written communication skills. Ability to clearly document complex network architectures and security configurations. Nice to have: Linux knowledge Show more Show less

Customer Support is made up of 200+ experts globally, who providing professional, efficient, and effective technical support to Basware customers and partners in a manner that further enhances customer experience, satisfaction, and loyalty. We work to resolve customer cases and incidents to enable our customers to use Basware products and services efficiently and enable them to run their business seamlessly. Customer Support draws on our collective expertise so that our customers realize the best possible business outcomes with Basware’s number 1 AP solutions. We are looking for a Support Consultant role with experience of 3+ years preferably in a support profile. The Support Consultant is responsible for our clients' day-to-day assistance using our enterprise software application. The Support Consultant will work alone and with assigned team members to provide timely and professional client support and issue resolution. The primary focus will be troubleshooting issues, data analysis, and advanced client education on software functions. Role Accountabilities: Develops a strong understanding of assigned product solutions and technical platforms. Provide high-quality resolutions to customers while meeting defined support standards. Provide detailed technical support on assigned products to Basware customers. Assist customers with understanding product functionality. Prioritize customer support requests and maintain adherence to SLA commitments in all cases. Provide excellent customer service, keeping a continued focus on making our customers’ lives easier and their work more valuable. Ensures customer satisfaction by advising customers on preventive maintenance and configurations. Troubleshoot potential defects and submit to product management with full analysis for bug fixing. Managing your own work queue and ensuring all are progressed and concluded in a timely fashion. Conduct remote sessions & calls with customers to progress issues where needed. Engage with internal departments to improve processes and ultimately customer satisfaction. Perform product installations / set up of environment to assist with troubleshooting issues. Comfortable to work in the Rotational shift timings. , Experience and core attributes: PL/SQL (Certification would be a plus) Working experience on Oracle/SQL databases (scripts, queries), Microsoft technologies, and Microsoft operating systems (client/server environments, IIS) Working experience with XML, Web Services Good to have knowledge of integration with SAP/other ERP systems. Good to have knowledge of the P2P cycle. Customer support experience preferred. Cloud software experience preferred. Excellent verbal and written communication, able to provide advice and coaching via both email and telephone to internal and external customers. Able to handle stress with ease and not get flustered or easily frustrated. Results and goal-oriented, with a strong work ethic. Energetic, assertive, customer-centric personality. Team player with the ability to form strong working relationships with clients and team members. Puzzle solver; likes to tinker and troubleshoot issues. Analytical and consultative bent. Ability to handle multiple issues at once and prioritize that work. Basware values respect, hard work, drive and customer-centricity. Show more Show less

Customer Support is made up of 200+ experts globally, who providing professional, efficient, and effective technical support to Basware customers and partners in a manner that further enhances customer experience, satisfaction, and loyalty. We work to resolve customer cases and incidents to enable our customers to use Basware products and services efficiently and enable them to run their business seamlessly. Customer Support draws on our collective expertise so that our customers realize the best possible business outcomes with Basware’s number 1 AP solutions. We are looking for a Support Consultant role with experience of 3+ years preferably in a support profile. The Support Consultant is responsible for our clients' day-to-day assistance using our enterprise software application. The Support Consultant will work alone and with assigned team members to provide timely and professional client support and issue resolution. The primary focus will be troubleshooting issues, data analysis, and advanced client education on software functions. Role Accountabilities: Develops a strong understanding of assigned product solutions and technical platforms. Provide high-quality resolutions to customers while meeting defined support standards. Provide detailed technical support on assigned products to Basware customers. Assist customers with understanding product functionality. Prioritize customer support requests and maintain adherence to SLA commitments in all cases. Provide excellent customer service, keeping a continued focus on making our customers’ lives easier and their work more valuable. Ensures customer satisfaction by advising customers on preventive maintenance and configurations. Troubleshoot potential defects and submit to product management with full analysis for bug fixing. Managing your own work queue and ensuring all are progressed and concluded in a timely fashion. Conduct remote sessions & calls with customers to progress issues where needed. Engage with internal departments to improve processes and ultimately customer satisfaction. Perform product installations / set up of environment to assist with troubleshooting issues. Comfortable to work in the Europe shift timings. , Experience and core attributes: PL/SQL (Certification would be a plus) Working experience on Oracle/SQL databases (scripts, queries), Microsoft technologies, and Microsoft operating systems (client/server environments, IIS) Working experience with XML, Web Services Good to have knowledge of integration with SAP/other ERP systems. Good to have knowledge of the P2P cycle. Customer support experience preferred. Cloud software experience preferred. Excellent verbal and written communication, able to provide advice and coaching via both email and telephone to internal and external customers. Able to handle stress with ease and not get flustered or easily frustrated. Results and goal-oriented, with a strong work ethic. Energetic, assertive, customer-centric personality. Team player with the ability to form strong working relationships with clients and team members. Puzzle solver; likes to tinker and troubleshoot issues. Analytical and consultative bent. Ability to handle multiple issues at once and prioritize that work. Basware values respect, hard work, drive and customer-centricity. Show more Show less

This leadership role is focused on serving customers with a smaller footprint, ensuring high-quality, scalable service delivery from a dedicated team based in EMEA and India to a global customer base spanning the Nordics, Central Europe, the Americas, and APAC. As Director, Consulting, Professional Services, you will also act as a figurehead and evolve the wider India-based PS organization, which delivers onboarding, implementation, and optimization services to a wide range of global customers. You should bring a strong background in driving customer value and creating positive customer experiences through professional services engagements. Your team will play a vital role in ensuring customers are successfully deployed, operational, and expanding within our solutions. You will also be expected to proactively find and drive opportunities for growth within our customer portfolio, often with high-volume, small-value customers who represent major brands and significant future opportunities. Key Responsibilities Our figurehead for the India-based Professional Services team, including managers and consultants, ensuring high-quality, efficient service delivery across Nordics, Central Europe, the Americas, and APAC customer segments Ensure alignment with global delivery frameworks while maintaining flexibility to meet diverse regional customer needs Identify and capture opportunities within own customer portfolio to expand services within the existing customer base, particularly with high-potential, high-volume customers Foster a results-driven, customer-centric team culture focused on accountability, execution, and continuous improvement Support the development and scaling of delivery processes to improve speed, consistency, and customer satisfaction globally Collaborate closely with regional PS counterparts and cross-functional teams including Customer Success, Sales, and Product and Technology to ensure seamless account coverage and handoffs Build strong, trusted relationships with customer stakeholders at all levels, effectively communicating the value and impact of our solutions Monitor and report on financial performance and outlook, on resource utilization, project progress, and customer outcomes to drive operational excellence Serve as a role model of leadership without borders, proactively breaking down silos and focusing on collective success , Experience: 10 or more years in professional services, consulting, or customer success, with at least 5 years leading delivery teams in a SaaS or enterprise software environment Customer Growth Focus: Proven experience identifying expansion opportunities within an existing customer base through services leadership and value articulation Leadership: Strong people management skills, including experience managing managers, building and developing collaborative teams, and scaling organizations Execution-Driven: Highly action-oriented, able to prioritize and deliver results with urgency and focus Segment Delivery Expertise: Familiarity with scalable delivery models supporting high-volume, lower-value customer portfolios Operational Excellence: Strong capability to optimize service workflows, enhance efficiency, and scale delivery operations Global Mindset: Experienced in a global operating environment, balancing regional execution with global strategy and governance Communication: Fluent in English, with excellent verbal and written communication and strong stakeholder management skills Relationship Builder: Adept at building trust and influence across customer organizations from day-to-day users to senior executives Technical Acumen: Understanding of cloud-based platforms; exposure to accounts payable automation, ERP ecosystems, or financial technology solutions is preferred Show more Show less

Marketing is responsible for guiding prospects and customers throughout their journey with Basware. Through providing thought leading insights, practical advice, and a roadmap for automation, in partnership with our Sales function, we enable organizations to drive the transformation of their AP and Finance functions. Leveraging industry leading marketing platforms including Hubspot, and the latest in AI technologies, we activate multi-channel marketing programs to help prospects get informed, build their business case, select the right-fit solutions, and make it all just happen for our customers. We are seeking a dynamic and data-driven Associate Specialist, Demand Generation , to join our Marketing Operations team. In this role, you will support the execution of AI-enhanced, multi-channel marketing programs that drive pipeline and demand across new and existing customer segments. You will play a key role in leveraging marketing automation tools to ensuring campaign delivery, maintaining data integrity, and facilitating seamless coordination between global and local marketing teams. This position is ideal for someone with a foundational understanding of digital marketing and marketing automation tools (preferably HubSpot), and who is excited about the potential of AI in marketing. You should thrive in a collaborative environment and enjoy the behind-the-scenes work that drives marketing success. Key Responsibilities: Support the end-to-end execution of global multi-channel demand generation campaigns across paid media, social and web, ensuring timely delivery and adherence to program goals. Collaborate with global and local marketing teams, serving as a liaison to offshore execution teams for seamless communication and coordination. Manage workflows, daily tasks and timelines through project management tools (e.g., Asana), ensuring visibility, tracking, and completion of deliverables. Manage lead creation and updates in the Marketing Automation Platform (MAP) and CRM (e.g., HubSpot), ensuring data accuracy and hygiene. Assist in the creation and optimization of marketing assets, including emails, landing pages, and nurture workflows within CRM platform (e.g. HubSpot). Conduct regular audits and maintenance of marketing data, including contact segmentation, subscription status, opt-ins, and list uploads to ensure campaign readiness and compliance. Assist in campaign performance tracking and reporting, contributing insights to improve pipeline quality and conversion. Contribute to A/B testing strategies for email and landing pages to enhance performance and engagement. Provide administrative and operational support for nurture campaigns, campaign launches, and demand generation initiatives. Ensure alignment and consistency across global marketing operations through clear communication and process documentation. Leverage (Gen)AI tools such as ChatGPT, Microsoft Copilot, and others to support content creation, streamline campaign workflows, enhance email marketing efficiency, and improve day-to-day marketing operations. Skills & Requirements Requirements: 3-4 years of experience in digital marketing, marketing operations, or a related field. Bachelor's degree in marketing, Technology, Business, or related field preferred. Ability to work in a fast-paced global environment with cross-cultural teams. Basic knowledge of marketing automation platforms such as HubSpot (Marketo, Pardot, or similar tools are also beneficial. Strong analytical skills and a data-driven mindset. Familiarity with CRM systems and digital marketing best practices. Excellent communication and collaboration skills. Proficiency in Microsoft Office, especially Excel (pivot tables, data sorting, etc.). Experience with project management tools like Asana, Trello, or Monday.com is a plus. Knowledge of SEO and Google adwords a benefit. We Drive Customer Value We Take Ownership We Are Bold About the company Basware is how finance leaders in global enterprises can finally automate their complex, labor-intensive invoice processes and stay compliant with regulatory change. Our Accounts Payable (AP) automation and invoicing platform helps companies achieve a new level of efficiency – in a matter of months – while reducing errors and risks. We bring a unique combination of true automation, complete coverage, and deeper expertise to make it all just happen for our customers. That’s why the world’s most efficient AP departments at 700+ global customers rely on Basware to handle over 170 million invoices per year. Joining Basware means you’ll join a team filled with innovators, passionate about their work and enthusiastic about the industry we’ve pioneered. You’ll work alongside highly motivated, capable, and friendly individuals who collaborate to deliver world-class solutions and services. A critical part of our culture is the high amount of trust we put into our employees—we want everyone to make a difference, so we offer flexibility in how you work, giving you the freedom and support to deliver your best results. We truly live our values where: We Drive Customer Value , We Take Ownership and We Are Bold in everything we do, to make it all just happen for our customers.

Marketing is responsible for guiding prospects and customers throughout their journey with Basware. Through providing thought leading insights, practical advice, and a roadmap for automation, in partnership with our Sales function, we enable organizations to drive the transformation of their AP and Finance functions. Leveraging industry leading marketing platforms including Hubspot, and the latest in AI technologies, we activate multi-channel marketing programs to help prospects get informed, build their business case, select the right-fit solutions, and make it all just happen for our customers. We are seeking a dynamic and data-driven Associate Specialist, Demand Generation , to join our Marketing Operations team. In this role, you will support the execution of AI-enhanced, multi-channel marketing programs that drive pipeline and demand across new and existing customer segments. You will play a key role in leveraging marketing automation tools to ensuring campaign delivery, maintaining data integrity, and facilitating seamless coordination between global and local marketing teams. This position is ideal for someone with a foundational understanding of digital marketing and marketing automation tools (preferably HubSpot), and who is excited about the potential of AI in marketing. You should thrive in a collaborative environment and enjoy the behind-the-scenes work that drives marketing success. Key Responsibilities: Support the end-to-end execution of global multi-channel demand generation campaigns across paid media, social and web, ensuring timely delivery and adherence to program goals. Collaborate with global and local marketing teams, serving as a liaison to offshore execution teams for seamless communication and coordination. Manage workflows, daily tasks and timelines through project management tools (e.g., Asana), ensuring visibility, tracking, and completion of deliverables. Manage lead creation and updates in the Marketing Automation Platform (MAP) and CRM (e.g., HubSpot), ensuring data accuracy and hygiene. Assist in the creation and optimization of marketing assets, including emails, landing pages, and nurture workflows within CRM platform (e.g. HubSpot). Conduct regular audits and maintenance of marketing data, including contact segmentation, subscription status, opt-ins, and list uploads to ensure campaign readiness and compliance. Assist in campaign performance tracking and reporting, contributing insights to improve pipeline quality and conversion. Contribute to A/B testing strategies for email and landing pages to enhance performance and engagement. Provide administrative and operational support for nurture campaigns, campaign launches, and demand generation initiatives. Ensure alignment and consistency across global marketing operations through clear communication and process documentation. Leverage (Gen)AI tools such as ChatGPT, Microsoft Copilot, and others to support content creation, streamline campaign workflows, enhance email marketing efficiency, and improve day-to-day marketing operations. , Requirements: 3-4 years of experience in digital marketing, marketing operations, or a related field. Bachelor's degree in marketing, Technology, Business, or related field preferred. Ability to work in a fast-paced global environment with cross-cultural teams. Basic knowledge of marketing automation platforms such as HubSpot (Marketo, Pardot, or similar tools are also beneficial. Strong analytical skills and a data-driven mindset. Familiarity with CRM systems and digital marketing best practices. Excellent communication and collaboration skills. Proficiency in Microsoft Office, especially Excel (pivot tables, data sorting, etc.). Experience with project management tools like Asana, Trello, or Monday.com is a plus. Knowledge of SEO and Google adwords a benefit. Show more Show less

The Basware Customer Success team is a global organization ensuring high-quality delivery and customer experience. Our Customer Success team works closely with our customers creating joint success plans, offering practical guidance to help customers achieve their goals, and allowing them to drive their business outcomes. The team helps to demonstrate the return on investment and acts as a trusted advisor. It's not simply about making the customers content with our products or services, it's about ensuring they are delighted and getting the most out of what we offer. The Customer Success team monitors adoption and health and focuses on helping customers use our products and services effectively. This approach is essential for retaining customers, increasing the value they get over time, and expanding their usage of our solutions. In a nutshell our Customer Success team ensures a healthy and mutually beneficial customer relationship. Accountable for the customer succeeding with their business outcomes by using and successfully adopting Basware solutions and services. Assumes responsibility for nurturing the customer relationship in all success or service-related aspects, but above all, as a trusted advisor. Has a strong focus on driving adoption, customer retention, renewals, and customer health. Assumes a leading role when coordinating across Basware, utilizing the internal network to deliver on success plans. Has a responsibility to develop and share best practices within the organization and contribute to the development of services related to Customer Success. Responsibilities: Develop and implement strategies for customer success Create, maintain, and implement achievable customer success plans with objectives and tasks to execute the right actions. Plan maturity benchmarking and use insights to input to the success plans. Continuously monitor, measure, guide and align both customers and others within Basware to ensure tangible business outcomes are achieved and can be referenced. Use Customer 360 data, Calls to action, playbooks, and customer health data insights as inputs to the plan. Ensure successful ramp-up of Basware solutions and services Provide guidance and steering decisions to the Basware and Customer implementation teams to ensure agreed upon business outcomes are met and/or mitigation strategies are activated. This includes the initial delivery through to expansion and change requests. Ensure successful and high adoption of Basware solutions and services Create, implement, and measure user and adoption strategies linked to customer’s business outcomes. Actively measure adoption to identify and pursue opportunities. Work with customers and across internal teams, including product owners, to improve solution and services and meet adoption objectives. Manage customer health Full responsibility for monitoring and improving customer health and the parameters impacting it. Understands all areas impacting the customer health scorecard and is able to also to propose changes, when needed. Use CTA’s and Playbooks to action items to improve Customer health. Use reporting and dashboards to analyze trends and provide insights to your customers. Account Management : Full responsibility for managing and growing existing accounts by upselling or cross-selling additional products or services. Renewal and Retention : Working to ensure customer satisfaction and engagement to facilitate contract renewals and prevent/mitigate customer churn. , Experience: 3+ years of customer relationship management experience including face to face experience with external customers. Experience in a customer management role within a SaaS and business environment including focus on customer satisfaction and adoption. Experience in Continuous business improvement and value creation for the customer, through driving and optimizing the adoption. Ability to drive business outcomes. Solution orientated mindset, looking for opportunities to improve and enable the solutions needed by utilizing network. Experience of working in a global matrix organization with geographically distributed teams. Good written, presentation and verbal communication skills in English plus any specific local language needs. Self-driven and target orientated. Can confidently engage with stakeholders at all levels, identify sales opportunities and manage commercial conversations around renewals. Can coach and lead others in a way that motivates and promotes knowledge. Understand the customer needs and Basware solutions. Understand technology adoption from the user perspective. Industry knowledge and understanding of electronic invoicing and purchase-to-pay business processes. Use reporting and dashboards to analyse trends and provide insights to your customers. Education Bachelor’s or Master’s degree required. Show more Show less

Products, R&D and Production business function is responsible for ensuring that Basware continues to provide its customers with industry-leading SaaS solutions to simplify operations and spend smarter. This global function creates and executes the product strategy, new product innovations, roadmap, design, product development and product launches for Basware’s global product portfolio. Together with other Basware units, Products, R&D, and Production ensures that our customers can successfully meet their business objectives through cooperating with Basware and using our product and service portfolio. We are looking for a Senior Cloud Developer to develop highly scalable cloud-based applications using state-of-the-art software and web technologies. As a Senior Cloud Developer, you’ll be part of our talented E2E Platform development team in charge of the Basware e-invoicing applications. The team oversees the building of a responsive, high-performance user experience for our cloud-based applications, accessed by over a million users across the globe Key role responsibilities: Design and build advanced, scalable web applications and microservices. Collaborate with cross-functional teams to define, design, and ship new features. Unit-test code for robustness, including edge cases, usability, and general reliability. Continuously discover, evaluate, and implement new technologies to maximize development efficiency. Enhancing engineering team culture by demonstrating full-stack contributions. Work with product and business owners to understand product requirements. , In order to thrive and succeed in this role, we expect the following: Full stack engineer with 5+ years of experience. Must have expertise in C#/.Net Development Strong background with Test driven development (unit tests and integration tests) Strong Knowledge of Relational and NoSql databases preferably dynamodb Knowledge of working with CI/CD tools (Jenkins/Bamboo) and git. Strong knowledge AWS serverless architecture (AWS lambdas, API gateway etc) Familiarity with micro service architecture Good to have: Solid expertise in Angular and type script will be a huge plus. Interest in learning Python Qualifications: BE, BTech, MTech or MCA Show more Show less

TEAM DESCRIPTION AND RESPONSIBILITIES IN THIS POSITION: As a Senior Solution Specialist, you will support Basware employees globally and manage operational tasks related to Business and Enterprise Solutions, both individually and as part of a team. You will take ownership of your assigned responsibilities, ensuring the seamless operation of digital support and services. Additionally, you will collaborate with Solution Managers within the Enterprise Solutions team as part of virtual teams. , We are looking for a candidate with experience in IT support operations and a broad understanding of company IT infrastructure services including network, servers, client devices, and applications. You should be experienced in: Active Directory Domain and related services, with proficiency in managing Windows operating systems and client management. Client/Server administration, along with providing hardware and software support. Managing access rights (such as configuring access cards and setting file/printer permissions) and collaborating with vendors on incident management, escalations, and change requests. Familiarity with cloud computing services such as Azure is a plus, as is knowledge of Linux and MacBook systems. You will be working in a virtual team responsible for productivity and collaboration services. You should have experience in: Microsoft 365 (M365) services, MS Teams and Voice Services, MS CoPilot, Power Platform administration, and Meeting room AV solutions. You should be able to maintain best practices for system and service management across various environments. Experience working in shifts and in multinational companies is essential. In addition to your professional expertise, you possess: Excellent verbal and written communication skills in English Strong presentation skills The ability to effectively determine task importance and manage workloads accordingly Experience working in a multi-site and multicultural environment A structured, process-driven approach A willingness to learn new technologies and take ownership of new responsibilities. Show more Show less

We are now looking for Senior Information Security Specialist to join our team. Investigate and respond to alerts raised by the Security Operations Center (SOC). Act as a coordinator for security incidents. Monitor and Investigate security alerts from SIEM systems. Serve as part of the 24-hour on-call Security Incident Response Team, managing and responding to security incidents. Handle malware and perform malware analysis. Correlate information from various security tools during incident investigations. Monitor and analyze threat intelligence feeds to identify relevant threats and enter identified vulnerabilities into the vulnerability management process Execute vulnerability management processes, monitor scanning tools, and enter identified vulnerabilities into the management system. Configure IT security tools such as Microsoft Defender, Sentinel and Intune Monitor the security email inbox and respond to received notifications and requests Collaborate with teams to enhance security education and awareness across the organization. , Proficiency in coordinating all phases of security incident response: identification, containment, eradication, recovery and post-incident analysis. Proficient in analyzing logs from SIEM systems, firewalls, and network devices to identify malicious activity. Relevant certifications such as GCIH, ECIH or equivalent are an advantage. Experience for working in a SOC is good to have for candidates. Sound knowledge of Microsoft and AWS security tools. Candidate should possess knowledge of some of the following tools Dynamic Application Scanning Tools (DAST) Network scanners Open-Source forensic tools Microsoft/AWS security tools Anti Malware Scanners Web Application Firewalls Show more Show less

Products, Cloud Engineering and Operations business function is responsible for ensuring that Basware continues to provide its customers with industry leading SaaS solutions to simplify operations and spend smarter. This global function creates and executes the product strategy, new product innovations, roadmap, design, product development and product launches for Basware’s global product portfolio. Together with other Basware units, Products, Cloud Engineering and Operations ensures that our customers can successfully meet their business objectives through cooperating with Basware and using our product and service portfolio. Cloud Operation Engineer (EU Shift Timing - 2:00 PM to 10:30 PM IST) , Education and Experience: Bachelor's/Master’s degree in a Technology field with at least 5 years of experience in Cloud Operations supporting production environments and IT management The candidate will be working in EU Shift Timing - 2:00 PM to 10:30 PM IST Technical competencies: Mandatory Skills Cloud Platform – Good understanding of Amazon Web Services Good understanding of SQL Commands Automation Skills using PowerShell, Python etc. Good to have skills: Incident Management tools – ServiceNow Project Management tools – Jira Monitoring tools – Splunk, Dynatrace Operating systems – Windows Server, Linux/Unix Good understanding of CI/CD pipeline. Core Java concepts. Show more Show less

Products and Cloud Engineering & Operations business function is responsible for ensuring that Basware continues to provide its customers with industry leading SaaS solutions to deliver true automation for the CFO’s office. As a global team, they create and execute the product strategy, new product innovations, roadmap, design, product development, and product launches for Basware’s global product portfolio. Together with other Baswareans, Products and Cloud Engineering & Operation ensures that our customers can successfully meet their business objectives through cooperating with Basware and using our product and service portfolio. The Cloud Operations is responsible for the successful postproduction operations of all global Basware services. One PDF & GW Operations unit is established to govern the implementation standards of Basware services related to processing of PDF Business documents, provide quality assurance through pre-go-live project quality gate reviews in collaboration with Scan and capture partners, and through post go-live feedback analysis. We are now looking for a Service Operations Specialist to join our Quality Assurance team. The Operations Specialist performs the pre go-live project reviews of all new SmartPDF and Scan & Capture projects to ensure that the project meets the implementation standards and is equipped with necessary data to commit to service and quality SLAs. Will be accountable of performing project reviews of all new projects as per the defined process and give approval for a project to move into development. Collaborate with different teams and partners during quality gate reviews. Provide consulting to professional services for queries related to project implementation guidelines, product capabilities, best practices, etc. Perform quality gate of change request. Own templates of project documents and its maintenance and updates. Work on assigned quality-oriented projects and lead quality improvement workshops with the customer. Facilitation of training/coaching and enforcement to dependent Basware organizations & customers. Take part in customer facing meetings as subject matter expert of SmartPDF and S&C services to address quality issues or escalations. , As a Service Operations Specialist , you will be working in close collaboration with our professional services consultants and scan & capture partners in activities related to new project implementations and quality improvement. The ideal candidate has a strong quality driven customer focused mindset. Person is used to work independently as well not afraid of cross-functional activities and enjoys technical challenges. Work is mostly performed during normal office hours but willingness to on demand work outside std. office hours is required. Candidate Qualifications Good technical knowledge of Basware Network solutions Work experience with SmartPDF and Scan & Capture end to end process Experience of working in a customer facing environment Application support experience Basic XML skills P2P knowledge is seen as an advantage Show more Show less

Cloud Operation Engineer (Rotational Shift as per roster) The Cloud Operation Engineering business function is responsible for ensuring that Basware continues to provide its customers with industry-leading SaaS solutions to simplify operations and spend smarter. You will be responsible for the execution of incident management process while ensuring system availability and performance. In this role, you will lead troubleshooting efforts, perform investigations into complex operational issues, and contribute to the continuous improvement of processes. This role requires sound knowledge of cloud environments, computer networking, system administration, and security practices. Key Responsibilities: Incident Management Good understanding of ServiceNow ITSM tool for the processing of catalogued service requests in our SaaS offerings. Problem Management: Take ownership of cloud incident response, including troubleshooting, root-cause analysis, and resolution of complex issues impacting service availability. Collaborate with cross-functional teams to drive resolution of service outages. Cloud Technology: Ensure high availability and scalability of cloud-based services by implementing best practices for monitoring, performance tuning, and incident response. Networking: Lead troubleshooting of complex networking issues affecting cloud performance. System Administration: Perform administration of Linux and Windows Server environments in cloud platforms. Database: Proficiency in SQL and Oracle for implementing database change requests. SFTP and Secure Transfers: Lead the troubleshooting of SFTP issue, ensuring secure and seamless file transfer processes. SSO and Authentication: Oversee the implementation and maintenance of Single Sign-On (SSO) systems, ensuring secure and efficient user access management across cloud environments. Monitoring and Optimization: Utilize Splunk and Dynatrace monitoring tools to ensure optimal performance, availability, and security of cloud systems. Proactively identify opportunities for performance improvements and cost optimization. , Bachelor's/Master’s degree in a Technology field with at least 3 years of experience in Cloud Operations supporting production environments and IT management. Experience in handling production servers, Problem and Incident Management. Experience in troubleshooting platform and infrastructure issues. Experience in driving investigations in time-critical situations such as production service outages. Proven analytical and investigative skills. Self-sufficient, with a pro-active attitude and ability to prioritize and manage workload effectively. Expertise in networking (IP subnetting, routing, VPNs, DNS) in cloud environments. Proficiency in Linux and Windows Server administration and troubleshooting. Strong experience in SQL. Proficiency with SFTP, ensuring secure and reliable file transfers. Experience with cloud-native monitoring and logging tools (Splunk, Dynatrace, etc.). Experience working with and coordinating cross functional teams operating across different regions and time zones. Proficient English language skills. Technical competencies: Incident Management tools – ServiceNow Project Management tools – Jira Documentation tools – Confluence Cloud Platform – Good understanding of Amazon Web Services Operating systems – Windows Server, Linux/Unix Database –MySQL, SQL and Oracle Experience with cloud monitoring tools like Splunk or Dynatrace. Extensive experience with ADFS and SSO implementation Soft Skills: Good leadership abilities with the capacity to manage multiple priorities and guide junior engineers. Excellent communication and collaboration skills, with the ability to work with cross-functional teams and external stakeholders. Proactive, self-motivated attitude with a focus on continuous learning and improvement. Show more Show less

With a team of over 230 experts, Basware's global Customer Support function, is committed to delivering professional, efficient, and effective technical assistance to customers and partners worldwide. Our goal is to enhance customer experience, satisfaction by swiftly resolving Cases and Incidents, facilitating seamless utilization of Basware products and services. Customer Support draws on our collective expertise so that our customers realize the best possible business outcomes with Basware’s number 1 AP solutions. Based in Chandigarh (India) and Iasi (Romania), our 1st line Customer Support team is an integral part of this global structure, specializing in resolving standardized technical queries and issues to ensure customer satisfaction and operational continuity. We are currently seeking candidates for the Associate Support Consultant role, requiring a minimum of 2 years of customer support experience. Responsibilities include addressing customer queries, providing efficient problem-solving assistance, and maintaining exceptional communication for customer satisfaction. This role entails both independent work and collaboration with various teams to deliver a seamless customer experience. As an Associate Support Consultant, you'll have opportunities to contribute to enhancing our support services while advancing your skills and career through our support and development initiatives. Role Responsibilities: Act as the primary contact for customer inquiries, concerns, and support requests via ticket notes, phone, and live chat. Analyze and troubleshoot reported issues systematically. Deliver high-quality resolutions while adhering to support standards. Provide exceptional customer service with a focus on simplifying customers' experiences. Collaborate with technical teams to efficiently resolve complex issues. Proactively follow up with customers for feedback Contribute to support by creating and developing knowledge base articles and FAQs for internal and external use. , Bachelor's degree in a relevant field or equivalent practical experience. Strong analytical skills and a knack for problem-solving Exceptional verbal and written communication skills, with the ability to convey technical concepts in a clear and understandable manner. Knowledge of Cloud Computing and S2P/P2P is a plus. Ability to prioritize tasks in a fast-paced environment. Previous customer support experience is mandatory. Collaborative team player. Demonstrate proficiency in SQL for data analysis. Familiarity with XML, and ERP systems. Willingness to work in shifts. Educational qualifications: B.E / B.Tech / M.Tech - CSE/IT MCA Show more Show less

Marketing is responsible for guiding prospects and customers throughout their journey with Basware. Through providing thought leading insights, practical advice, and a roadmap for automation, in partnership with our Sales function, we enable organizations to drive the transformation of their AP and Finance functions. Leveraging industry leading marketing platforms including Hubspot, and the latest in AI technologies, we activate multi-channel marketing programs to help prospects get informed, build their business case, select the right-fit solutions, and make it all just happen for our customers. We are seeking a dynamic and data-driven Specialist, Performance Marketing, to join our Marketing Operations team in India. In this role, you will support the planning, measurement and optimization of our marketing campaigns. You will play a key role in leveraging the latest marketing technology, AI tools and data to ensure optimum campaign delivery and performance based on data-driven insights. The role partners with the other marketing teams to ensure demand generation campaigns are aligned and performing to the brief and meeting key KPIs including lead, MQL and Pipeline targets, based on local market conditions and sales challenges. Ideal candidates will have a solid understanding of digital marketing tools and data visualization, with a strong interest in how AI can enhance marketing performance. You should thrive in a collaborative environment and enjoy the operational and analytical work that powers marketing success. Key Responsibilities: Set up and manage reporting and data processes for key demand generation initiatives. Monitor campaign performance using tools like Google Analytics, HubSpot, SFDC, and Excel, contributing to regular reporting and actionable insights. Support campaign planning, testing, and optimization, helping to improve pipeline quality and conversion rates. Ensure marketing programs stay on track and that stakeholders are informed of performance and progress. Conduct regular audits and maintain marketing data hygiene, tracking and standardization to support campaign readiness and compliance. Contribute to A/B testing strategies to enhance engagement and performance. Leverage GenAI tools (e.g., ChatGPT, Microsoft Copilot) to support and improve campaign execution. Manage daily tasks and timelines using project management tools (e.g., Asana), ensuring visibility and timely delivery. Promote alignment across global marketing operations through clear communication and process documentation. Stay current with digital marketing trends and bring fresh, data-informed ideas to the team. Skills & Requirements 3 - 4 years of experience in digital marketing, marketing operations, or a related field. Strong understanding of web analytics, conversion tracking, and campaign performance metrics (e.g., CTR, CPA, ROAS).Experience with GA4, LookerStudio or similar analytical tools. Familiarity with digital platforms such as Google Ads, LinkedIn Ads, SEO tools. Good understanding of web analytics, conversion tracking, and campaign performance metrics (e.g., CTR, CPA, ROAS, CPL). Exposure to campaign optimization including UX testing, or content personalization. Experience with data visualization tools such as PowerBI, Tableau or HubSpot dashboards. Knowledge of marketing automation platforms such as HubSpot (Marketo, Pardot etc). Familiarity with CRM systems and CRM tracking metrics that support digital marketing best practices. Strong analytical skills and a data-driven mindset. Excellent communication and collaboration skills. Proficiency in Microsoft Office, especially Excel (pivot tables, data sorting, etc.). Experience with project management tools like Asana, Trello, or Monday.com is a plus. Knowledge of SEO and Google adwords a benefit. Interest in B2B SaaS, e-commerce, or subscription-based business models. Ability to work in a fast-paced global environment with cross-cultural teams. Bachelor's degree in marketing, Technology, Business, or related field preferred. We Drive Customer Value We Take Ownership We Are Bold About the company Basware is how finance leaders in global enterprises can finally automate their complex, labor-intensive invoice processes and stay compliant with regulatory change. Our Accounts Payable (AP) automation and invoicing platform helps companies achieve a new level of efficiency – in a matter of months – while reducing errors and risks. We bring a unique combination of true automation, complete coverage, and deeper expertise to make it all just happen for our customers. That’s why the world’s most efficient AP departments at 700+ global customers rely on Basware to handle over 170 million invoices per year. Joining Basware means you’ll join a team filled with innovators, passionate about their work and enthusiastic about the industry we’ve pioneered. You’ll work alongside highly motivated, capable, and friendly individuals who collaborate to deliver world-class solutions and services. A critical part of our culture is the high amount of trust we put into our employees—we want everyone to make a difference, so we offer flexibility in how you work, giving you the freedom and support to deliver your best results. We truly live our values where: We Drive Customer Value , We Take Ownership and We Are Bold in everything we do, to make it all just happen for our customers.

Marketing is responsible for guiding prospects and customers throughout their journey with Basware. Through providing thought leading insights, practical advice, and a roadmap for automation, in partnership with our Sales function, we enable organizations to drive the transformation of their AP and Finance functions. Leveraging industry leading marketing platforms including Hubspot, and the latest in AI technologies, we activate multi-channel marketing programs to help prospects get informed, build their business case, select the right-fit solutions, and make it all just happen for our customers. We are seeking a dynamic and data-driven Specialist, Performance Marketing, to join our Marketing Operations team in India. In this role, you will support the planning, measurement and optimization of our marketing campaigns. You will play a key role in leveraging the latest marketing technology, AI tools and data to ensure optimum campaign delivery and performance based on data-driven insights. The role partners with the other marketing teams to ensure demand generation campaigns are aligned and performing to the brief and meeting key KPIs including lead, MQL and Pipeline targets, based on local market conditions and sales challenges. Ideal candidates will have a solid understanding of digital marketing tools and data visualization, with a strong interest in how AI can enhance marketing performance. You should thrive in a collaborative environment and enjoy the operational and analytical work that powers marketing success. Key Responsibilities: Set up and manage reporting and data processes for key demand generation initiatives. Monitor campaign performance using tools like Google Analytics, HubSpot, SFDC, and Excel, contributing to regular reporting and actionable insights. Support campaign planning, testing, and optimization, helping to improve pipeline quality and conversion rates. Ensure marketing programs stay on track and that stakeholders are informed of performance and progress. Conduct regular audits and maintain marketing data hygiene, tracking and standardization to support campaign readiness and compliance. Contribute to A/B testing strategies to enhance engagement and performance. Leverage GenAI tools (e.g., ChatGPT, Microsoft Copilot) to support and improve campaign execution. Manage daily tasks and timelines using project management tools (e.g., Asana), ensuring visibility and timely delivery. Promote alignment across global marketing operations through clear communication and process documentation. Stay current with digital marketing trends and bring fresh, data-informed ideas to the team. , 3 - 4 years of experience in digital marketing, marketing operations, or a related field. Strong understanding of web analytics, conversion tracking, and campaign performance metrics (e.g., CTR, CPA, ROAS).Experience with GA4, LookerStudio or similar analytical tools. Familiarity with digital platforms such as Google Ads, LinkedIn Ads, SEO tools. Good understanding of web analytics, conversion tracking, and campaign performance metrics (e.g., CTR, CPA, ROAS, CPL). Exposure to campaign optimization including UX testing, or content personalization. Experience with data visualization tools such as PowerBI, Tableau or HubSpot dashboards. Knowledge of marketing automation platforms such as HubSpot (Marketo, Pardot etc). Familiarity with CRM systems and CRM tracking metrics that support digital marketing best practices. Strong analytical skills and a data-driven mindset. Excellent communication and collaboration skills. Proficiency in Microsoft Office, especially Excel (pivot tables, data sorting, etc.). Experience with project management tools like Asana, Trello, or Monday.com is a plus. Knowledge of SEO and Google adwords a benefit. Interest in B2B SaaS, e-commerce, or subscription-based business models. Ability to work in a fast-paced global environment with cross-cultural teams. Bachelor's degree in marketing, Technology, Business, or related field preferred. Show more Show less

Customer Support is made up of 200+ experts globally, who providing professional, efficient, and effective technical support to Basware customers and partners in a manner that further enhances customer experience, satisfaction, and loyalty. We work to resolve customer cases and incidents to enable our customers to use Basware products and services efficiently and enable them to run their business seamlessly. _ Customer Support draws on our collective expertise so that our customers realize the best possible business outcomes with Basware’s number 1 AP solutions. Role Summary: - We are looking for a Support Consultant role with experience of 2+ years preferably in a support profile. The Support Consultant is responsible for our clients' day-to-day assistance in using our enterprise software application. The Support Consultant will work alone and with assigned team members to provide timely and professional support and issue resolution for clients. The primary focus will be on troubleshooting issues, data analysis, and advanced client education on software functions Role Accountabilities: Develops a strong understanding of assigned product solutions and technical platforms. Provide high-quality resolutions to customers while meeting defined support standards. Provide detailed technical support on assigned products to Basware customers. Assist customers with understanding product functionality. Prioritize customer support requests and maintain adherence to SLA commitments in all cases. Provide excellent customer service, keeping a continued focus on making our customers’ lives easier and their work more valuable. Ensures customer satisfaction by advising customers on preventive maintenance and configurations. Troubleshoot potential defects and submit to product management with full analysis for bug fixing. Managing your own work queue and ensuring all are progressed and concluded in a timely fashion. Conduct remote sessions & calls with customers to progress issues where needed. Engage with internal departments to improve processes and ultimately customer satisfaction. Perform product installations / set up of environment to assist with troubleshooting issues. Comfortable to work in US Shift Timings permanently. Skills & Requirements Strong background in Customer Support Advanced level of English - must have Knowledgeable in SQL (Certification would be a plus) scripts, queries and database structure Working experience with XML, HTML, API, Web Services Good to have knowledge of integration with SAP/other ERP systems. Good to have knowledge of the Procurement (Purchase) and Accounts Payable (Invoice) cycle. Cloud software experience Excellent verbal and written communication, able to provide technical and not-technical direction to both internal and external customers. Ability to work in an environment with anticipated deadlines Strong work ethic and ability to self-motivate. Energetic, assertive, customer-centric personality. Team player with the ability to form strong working relationships with clients and team members. Creative problem solving, ability to “Think outside the box” Ability to handle multiple issues at once and prioritize that work Ability to learn quickly and efficiently new technical products and software tools Basware values respect, hard work, drive and customer-centricity We Drive Customer Value We Take Ownership We Are Bold About the company Basware is how finance leaders in global enterprises can finally automate their complex, labor-intensive invoice processes and stay compliant with regulatory change. Our Accounts Payable (AP) automation and invoicing platform helps companies achieve a new level of efficiency – in a matter of months – while reducing errors and risks. We bring a unique combination of true automation, complete coverage, and deeper expertise to make it all just happen for our customers. That’s why the world’s most efficient AP departments at 700+ global customers rely on Basware to handle over 170 million invoices per year. Joining Basware means you’ll join a team filled with innovators, passionate about their work and enthusiastic about the industry we’ve pioneered. You’ll work alongside highly motivated, capable, and friendly individuals who collaborate to deliver world-class solutions and services. A critical part of our culture is the high amount of trust we put into our employees—we want everyone to make a difference, so we offer flexibility in how you work, giving you the freedom and support to deliver your best results. We truly live our values where: We Drive Customer Value , We Take Ownership and We Are Bold in everything we do, to make it all just happen for our customers.