135 Customer Advocacy Jobs - Page 5

As a dynamic Product Marketing Manager at Grazitti Interactive's SearchUnify team, you will play a crucial role in shaping how our cutting-edge cognitive search platform connects with its audience. Your responsibilities will include collaborating with cross-functional teams, owning positioning and messaging, and leading marketing initiatives to drive business growth and customer advocacy. You should have a minimum of 5-8 years of experience in product or customer marketing, preferably in B2B SaaS or tech environments. Strong expertise in positioning, messaging, and GTM strategy is essential, along with hands-on experience in event marketing, webinars, and digital campaigns. Your ability to w...

Experience that Matters At Vrinsoft, our employees always come first. We believe in providing the recognition you deserve, along with the best opportunities to learn and grow. You will have the freedom and flexibility to perform at your best while maintaining a balance between your professional and personal life. Our work environment is professional yet friendly, allowing you to stay abreast with current technologies and think like an entrepreneur. We provide you with the opportunity to innovate, succeed, and help bring out the best in you. Launch a New Chapter in Your Career At Vrinsoft, you can flaunt your talent and showcase your skills beyond just your workstation. You will have the chan...

The ideal candidate for this position will have a passion for innovation and a desire to make a meaningful impact in the Media and Entertainment industry through the use of SaaS technology integrated with artificial intelligence and machine learning. You should have a proven track record of providing innovative solutions that empower customers to optimize their workflows, enhance monetization, and drive business growth leveraging technological advancements. Your role will be crucial in driving the success of our sales efforts by effectively communicating the value proposition of our SaaS AI solutions to potential clients within the Media and Entertainment sector. Your responsibilities will i...

In this role, you will: Execute and grow the Cvent SVS Customer advocacy experience, managing programs including Product Advisory Boards, Networking Events, global reference program, and advocate recognition initiatives. Own customer reference request fulfillment. Develop strategies to measure and expand the value of customer reference materials, including written and video case studies, quotes, logos, and more. Develop and execute new programs and strategies to recruit, activate, and showcase Cvent advocates. Build long-term mutually beneficial customer relationships with advocates at all levels of the customer organization. Work with internal teams to increase advocacy adoption and visibil...

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), F...

As a Jr. Customer Success professional based in Surat, you will play a crucial role in ensuring the satisfaction and success of our customers. With 1-3 years of experience, you will be responsible for various key tasks to enhance the overall customer experience. Your responsibilities will include overseeing the smooth onboarding process for new clients, ensuring timely delivery of customized features, and managing the resolution of customer inquiries and issues through multiple channels such as email, chat, phone, and support tools. You will be tasked with handling escalated customer issues effectively, gathering and analyzing customer feedback to identify areas for improvement, and implemen...

As a Customer Success Executive at our company, you will play a crucial role in ensuring customer satisfaction and retention. Your primary responsibilities will include guiding new customers through the onboarding process, cultivating strong relationships with clients, and advocating for customer needs within the organization. Your proactive approach will involve regular customer engagement, issue resolution, data analysis, knowledge sharing, and feedback collection to drive continuous improvement. To excel in this role, you should have at least 2 years of experience in customer success or account management, preferably in a SaaS environment. Strong communication skills, problem-solving abil...

Job Title: Senior Customer Success Manager US B2B SaaS (Enterprise Accounts) Location: Bangalore (HSR Layout) Mode of Work: Work from Office Experience: 5+ years (Minimum 5+ years in US B2B SaaS, handling enterprise accounts and managing CSMs) Employment Type: Full-time, On-role We are looking for an experienced Senior Customer Success Manager to lead enterprise-level customer success initiatives, ensuring high engagement, retention, and growth with our US-based B2B SaaS customers in the insurance domain. This role requires hands-on client management along with leading a small team of CSMs. Key Responsibilities: Own and manage strategic customer relationships (Enterprise ACV $60K$200K+), ens...

As a Customer Success Manager at AI Trillion, a leading Marketing automation- SAAS Company dedicated to revolutionizing the e-commerce industry, you will play a crucial role in ensuring the success and satisfaction of our SaaS customers. Your responsibilities will include guiding new customers through the onboarding process, driving product adoption, fostering strong relationships with key stakeholders, monitoring customer health, collecting feedback for continuous improvement, managing renewals, and advocating for customer satisfaction. In the customer onboarding phase, you will collaborate with the sales and implementation teams to understand customer goals and expectations, ensuring a smo...

As a Customer Success Executive at Zenatix, you will play a crucial role in ensuring the success and satisfaction of our clients by effectively on-boarding and training SPOCs for the optimal use of Zenatix solutions. Your responsibilities will include actively engaging with clients throughout the project phases, ensuring timely communication, and delivering the promised results within the communicated time frames. Additionally, you will be responsible for handling customer escalations and ensuring their satisfaction. In this role, it will be essential to focus on achieving revenue targets, managing key customers, and building long-term relationships. You will identify opportunities to upsell...

We are looking for a skilled Content Writer and Communication Specialist to join our team and contribute to our SaaS product. As a valued member of our organization, you will be responsible for producing engaging content for various platforms such as social media, websites, and events with the goal of educating a broad audience about our Product. Your responsibilities will include researching, writing, and editing high-quality articles, blog posts, and social media content to effectively communicate complex topics in a simplified manner. You will also stay updated on trends in healthcare, fitness, lifestyle, and related fields to curate relevant topics for content creation based on audience ...

Join us as a Senior Customer Success Manager at our Kolkata office to excel in your career and contribute significantly to our mission of revolutionizing retail in India. As a highly experienced Senior Customer Success Manager with a minimum of 10 years in customer success roles, you will play a vital role in managing and retaining high-value clients. Your responsibilities will include building strong relationships with key stakeholders, serving as the primary contact for strategic customers, and developing and executing success plans to drive adoption and retention. You will collaborate with various teams to ensure a seamless customer experience, conduct regular business reviews, monitor cu...

Receive escalation tickets, apply a structured troubleshooting protocol and provide timely resolution. Communication with customers is predominantly over the e-mail channel, but also via phone, online meetings, and chat conversations. Evaluate the needs of customers and work in a creative, proactive manner to resolve technical issues. Take complete ownership of the escalated tickets and collaborate with the relevant technology teams for a swift resolution. Document troubleshooting and problem resolution steps, accurately record data into CRM and other relevant tools. This role is primarily for the US timezones. Skills Required Excellent communication skills. Ability to write concisely with c...

The Branch Sales Manager position in the Micro Business Loan business unit requires you to scale up and expand the customer base of the branch. Your primary goal will be to cultivate positive relationships with customers, working closely with them to increase business volume across different regions. By becoming their preferred financial partner, you will contribute significantly to the branch's revenue and profit and loss statement. Your responsibilities will include driving below-the-line activities within your assigned area to attract new customers, ensuring that Sales Officers adhere to the sales process and achieve productivity targets, as well as overseeing the sourcing of quality savi...

As a Customer Success Strategist at Oloid, you will play a critical role in ensuring long-term customer satisfaction, retention, and growth. You will serve as the primary point of contact for our enterprise customers, deeply understanding their goals and driving the effective adoption of Oloid solutions across their organizations. Key Responsibilities: Renewals & Retention: Own the customer renewal process end-to-end, with a strong focus on minimizing churn and maximizing long-term value. NDR/GDR Ownership: Track, analyze, and influence Net Dollar Retention (NDR) and Gross Dollar Retention (GDR) by proactively managing account health and expansion opportunities. Stakeholder Engagement: Build...

The Branch Sales Manager for Micro Business Loans is responsible for expanding the branch's customer base and fostering positive relationships with customers to enhance business growth across various regions. By positioning themselves as the preferred financial partner, the incumbent will drive customer sourcing and acquisitions, cultivate strong ties with key dealers and strategic partners, and contribute significantly to the branch's revenue and profitability. Key Responsibilities include: - Implementing below-the-line activities to attract new customers in the designated area - Ensuring adherence to sales processes and optimizing Sales Officers" productivity - Leading, mentoring, and moti...

a thoroughBasic Information Role Title: Escalation Manager Function/Sub-Function/Vertical: Escalation Desk-CS Work Location: TDL Work Experience: 5-7 years in escalation management Experience and Skillset: Primary Responsibilities: 1. Manage Customer Escalations: Act as the primary point of contact for handling customer escalations across multiple channels (email, phone, social media, etc.). Take ownership of high-impact and sensitive issues, ensuring timely resolution and customer satisfaction. 2. Root Cause Analysis (RCA): Conduct thorough investigation into escalated issues to determine the root cause. Collaborate with cross-functional teams (Product, Technical, Operations, etc.) to resol...

As a Customer Success Executive at our company, you will play a crucial role in ensuring customer satisfaction and retention. Your primary responsibility will be to assist our clients in realizing the full value of our solutions. If you are a proactive problem-solver who excels at building relationships and delivering exceptional service, we invite you to join our dynamic team. Your key responsibilities will include leading new customers through the onboarding process, providing training and resources for a smooth start with our platform. You will also be tasked with developing and maintaining strong relationships with clients, serving as their primary point of contact for inquiries, concern...

As a Senior Account Manager at Microsoft, you will play a crucial role in driving strategic partnerships with Indian Conglomerates to support them in their transformation journeys and achieve impactful results. Your responsibilities include developing and executing account plans to meet revenue targets and customer outcomes, engaging with internal and external stakeholders to promote digital transformation strategies, and orchestrating a full customer team to build deep trust with Microsoft. You will be expected to proactively develop a strong understanding of the customer's business and industry priorities to drive new business opportunities and growth. Advocating on behalf of the customer ...

As a Regional Business Head at Aristo India, you will play a crucial role in driving sales growth and expanding market presence within the South Indian region. With a focus on B2C sales, you will utilize your 10-15 years of experience to lead a high-performing sales team, build strong client relationships, and develop strategic sales strategies aligned with company objectives. Your key responsibilities will include: - Developing and implementing long-term and short-term sales strategies to achieve company goals, while staying abreast of market trends. - Forecasting sales on a monthly, quarterly, and yearly basis, and establishing review mechanisms to ensure accuracy. - Building and nurturing...

The Technical Account Manager will work with customers to help them get the most out of their Zuora investments, and drive the engagement team towards an optimal solution. As a Technical Account Manager, you will draw on your customer-facing skills and technical acumen to help customers successfully manage and adopt Zuora products. Your previous experience with financial infrastructure, program management, enterprise technology implementation, strategy development, and customer advocacy will play a critical part in your day to day work driving success at our most critical customers. You will regularly engage with your customers, including executives of large enterprises and a cross-functiona...

Customer Success Center of Excellence Lead About the Role: Trantor delivers post-sales Customer Success as a Service for enterprise B2B SaaS companies, helping our clients drive Net Revenue Retention (NRR) growth and reduce churn through scalable, high-impact engagement. We are looking for a highly motivated and experienced Customer Success Center of Excellence Leader to join our growing organization. You will be responsible for shaping and executing the customer success delivery strategy , leading and mentoring a team of CSMs and CSEs, and driving excellence through best practices and continuous improvement . Your goal will be to create a proactive, value-led experience that enhances custom...

Role Overview We are seeking a dynamic, empathetic, and charismatic professional to lead our Relationship Management function. This individual will be the face and voice of Organo to our community members, building lasting bonds, resolving concerns with care, conducting meaningful engagements, and cultivating trust throughout the customer journey. This is not just a CRM role its a leadership position that blends PR, event management, hospitality, and emotional intelligence to create extraordinary customer experiences. Key Responsibilities Customer Engagement: Build strong, personal relationships with Organo residents and buyers. Be the first point of contact for addressing queries, concerns,...

In this role, you will be the primary point of contact for Nokias Technical Support Service, specifically dedicated to an assigned customer. You will manage difficult situations and conflicts, ensuring customer satisfaction by providing effective communication on technical, operational, and quality-related issues. You will represent the customers interests within Nokia, ensuring that their concerns are addressed and that product release notes and alerts are effectively communicated. Additionally, you will provide guidance on upgrades and retrofits when necessary and support Emergency Management (EM) teams in handling outages. Your responsibilities will also include maintaining accurate infor...

Job description for Customer Success Manager Develops Healthy Customer Relationship Enhances Customer Training Evaluates and Analyses Customer Needs Builds Trust and Transparency with Clients Onboards New Clients Acts as a Customer Advocate Encourages Customers to Upgrade their Products Promotes Customer Loyalty Meet Quarterly and Annual Renewal and Upsell Targets Ensuring Monthly, Quarterly, and Annual Reports are sent out to the clients Ability to work cross-functionally with teams like sales, product, and support. Strong presentation and training skills. Customer-focused with a knack for identifying opportunities and solving problems Preferred candidate profile Excellent written and verba...