Job Title: Technical Writer Experience : 5 to 10+ years Location : Bangalore Domain : Artificial Intelligence (AI), Software Documentation Interview Mode: Telephonic Round Job Summary We are looking for a skilled Technical Writer with 4-5 years of experience in creating comprehensive and user-friendly documentation for AI-driven software products. The ideal candidate should have a strong understanding of AI concepts, technical writing principles, and software documentation standards. Key Responsibilities Develop, write, and maintain high-quality documentation, including user manuals , API documentation , developer guides, and FAQs. Work closely with AI engineers, product managers, and UX designers to gather technical information and translate complex concepts into clear and concise documentation. Document AI/ML models, algorithms, data pipelines, and software architectures for both technical and non-technical audiences. Create instructional content such as tutorials, how-to guides, and whitepapers for AI applications . Ensure documentation follows best practices in structure, readability, and accessibility. Update and revise documentation based on product updates and user feedback. Maintain consistency in terminology, style, and branding across all technical documents. Required Skills & Qualifications Experience : 4-5 years in technical writing, with a focus on software documentation . Domain Knowledge : Strong understanding of AI/ML concepts (Preferred) Writing Skills : Excellent technical writing, editing, and proofreading skills. Tools Proficiency : Experience with documentation tools such as Markdown, DITA, Confluence, MadCap Flare, or API documentation tools like Swagger/OpenAPI. Technical Proficiency : Ability to read and understand code (Python, Java, etc.) and document APIs and SDKs. Version Control : Familiarity with version control tools. Collaboration : Strong ability to work with cross-functional teams, including engineers and product managers. Attention to Detail : Ability to produce accurate, consistent, and structured documentation. Preferred Qualifications Experience with writing for cloud-based AI platforms (AWS, GCP, Azure AI). Understanding of UX writing and content strategy. Why Join Us? Work on cutting-edge AI products and solutions. Be part of a dynamic and innovative team. Opportunities for career growth and learning in AI and software domains. If you are passionate about AI and have a knack for simplifying complex concepts through clear documentation, we would love to hear from you! How to Apply? Send your resume, writing samples, and portfolio to hello@oloid.ai

Job Title: Multimedia Designer Experience: 5 to 10+ years Location: Kadubeesanahalli, Bangalore Interview Mode- Virtual Interview Overview : As our In-House Graphic and Video Designer, you will be responsible for crafting engaging Audio-visuals that make our brand stand out. Your designs will play a key role in our marketing efforts, enhancing our social media presence and boosting the effectiveness of our paid ads. Key Responsibilities: Social Media Graphics: Create eye-catching designs for various social media platforms, including Facebook, Twitter, LinkedIn. Paid Advertising Creatives: Design compelling visuals for online paid ads, ensuring they grab attention and drive engagement. Collaboration: Work closely with the marketing team to align design concepts with campaign goals. Multitasking: Manage multiple projects simultaneously while meeting deadlines and maintaining. Qualifications: Experience: 5 to 10+ years of professional graphic design experience in social media and paid advertising. Technical Skills: Proficiency in Adobe Photoshop, Illustrator, Aftereffects. Portfolio: A strong portfolio showcasing your ability to create visually appealing social media and ads designs.

Job Title: Customer Support Specialist Experience- 7 to 12+ years Location: Kadubeesanahalli, Bangalore Interview Mode- Virtual Interview Roles and Responsibilities Customer Interaction: Respond to customer inquiries via various channels (phone, email). Provide accurate information regarding products, services, and policies. Listen actively to customer concerns and questions. Problem Resolution: Diagnose and resolve customer issues efficiently and effectively. Escalate complex issues to senior support or relevant departments when necessary. Follow up with customers to ensure their issues have been resolved satisfactorily. Ticket Management: Ensure Tickets are up to date Escalate the tickets to the relevant teams Ensure JIRA tickets are created for the relevant issues and assigned to the concerned person or team Product Knowledge: Maintain a deep understanding of the companys products and services. Keep updated on product changes, enhancements, and new releases. Documentation: Document customer interactions in the customer relationship management (CRM) system. Maintain records of customer feedback and complaints for future reference. Create and update FAQs, knowledge base articles, and support documentation. Customer Education: Provide guidance and training to customers on how to use products or services effectively. Offer tips and best practices to enhance customer experience. Team Collaboration: Work closely with other departments (e.g., sales, marketing, product development) to ensure a consistent customer experience. Collaborate with peers to share best practices and improve service delivery. Performance Metrics: Meet or exceed established performance metrics (e.g., response time, resolution time, customer satisfaction scores). Participate in regular training sessions to enhance skills and knowledge. Quality Assurance: Participate in quality assurance processes to ensure high standards of service. Provide feedback on processes, systems, or tools that could improve customer support. Crisis Management: Handle challenging customer interactions with professionalism and empathy. Manage customer expectations during service disruptions or delays. Continuous Improvement: Stay informed about industry trends and best practices in customer support. Contribute to the development of customer service policies and procedures. Flexible working hours: Flexibility in working hours (rotating shifts) Flexible with working on Indian holidays in lieu of a compensatory off Shift-wise weekend monitoring of customer emails. Skills Required Communication Skills: Excellent verbal and written English communication skills to interact with customers effectively. Problem-Solving Skills: Ability to analyze issues and develop effective solutions. Empathy: Understanding and addressing customer needs and concerns with compassion. Technical Proficiency: Familiarity with CRM systems and other customer support tools. Time Management: Ability to prioritize tasks and manage time effectively in a fast-paced environment. Excel Proficiency: Strong knowledge and hands-on experience with Microsoft Excel , including formulas, pivot tables, and data analysis. Industry Experience: Candidate must have prior experience working in the IT industry . Flexibility in work timings: Should be flexible to work on Indian holidays to support the US working days. Flexible to work during weekends on a rotational basis.

As a Customer Success Strategist at Oloid, you will play a critical role in ensuring long-term customer satisfaction, retention, and growth. You will serve as the primary point of contact for our enterprise customers, deeply understanding their goals and driving the effective adoption of Oloid solutions across their organizations. Key Responsibilities: Renewals & Retention: Own the customer renewal process end-to-end, with a strong focus on minimizing churn and maximizing long-term value. NDR/GDR Ownership: Track, analyze, and influence Net Dollar Retention (NDR) and Gross Dollar Retention (GDR) by proactively managing account health and expansion opportunities. Stakeholder Engagement: Build trusted relationships with key customer stakeholders, ensuring regular check-ins and alignment on goals, challenges, and product feedback. Cross-functional Collaboration: Act as the bridge between customers and internal teamsparticularly Sales, Professional Services, Product, RevenueOps, and Engineeringto surface insights, share feedback, and coordinate expansions or upsell opportunities. Quarterly Business Reviews (QBRs): Strategically plan and lead Quarterly Business Reviews to demonstrate product value, review KPIs, address roadblocks, and align on future goals and potential growth areas. Customer Advocacy: Champion the voice of the customer within Oloid and drive adoption, advocacy, and referenceability. Skills and Experience: Required: Customer Advocacy & Voice of Customer (VoC) Passionate about amplifying the customers voice internally, influencing roadmap and priorities, and enabling customer advocacy and referenceability. SaaS Business Model Expertise Deep understanding of the SaaS customer lifecycle, including onboarding, adoption, expansion, and renewal stages. Ability to align Customer Success strategies with recurring revenue goals. Presentation & Communication Excellence Strong verbal and written communication skills, particularly in executive presentations, Business Reviews such as Monthly Business Reviews (MBRs), Quarterly Business Reviews (QBRs), and strategic updates. Customer Relationship Management (CRM) & Success Tools Proficiency Hands-on experience with tools like Salesforce, Gainsight, HubSpot, or ChurnZero to track customer health, manage renewals, and drive engagement. Strategic Thinking & Problem Solving Ability to anticipate challenges, resolve issues creatively, and identify strategic growth opportunities within accounts. Executive Stakeholder Management Ability to build trusted, long-term relationships with customer executives and key stakeholders, aligning on strategic goals and outcomes. Cross-Functional Communication & Influence Proven experience working across Sales , Product , Engineering , Professional Services , and Revenue Operations to deliver customer value and enable growth. Adaptability: Proven track record of growing in highly technical and fast-paced organization Preferred: Minimum 5 years upwards of relevant experience in similar role(s) Cybersecurity experience with emphasis on Identity Management Platform (IDP) Hands-on knowledge of at least one Human Resource Management System (MRMS) e.g. Experience of working directly with customers in industries with end users who are frontline workers Led a digital and business process transformation involving Cloud and SaaS technologies Educational Requirements: Bachelor’s degree in Computer Engineering , Computer Science, Data Science, or a related field required Master’s degree (MBA or equivalent) is a plus Additional certifications in Customer Success , Project Management (e.g., PMP) , or Salesforce/CRM tools are advantageous This role is ideal for someone who combines strong relationship management skills with a data-driven mindset, and who is passionate about driving value and growth for customers at scale.