Job Title: Customer Service L1 Support Engineer Department: Application Support Location: Mumbai Reports to: Global Application Support Manager Experience Required : 2-4 years Employment Type : Full-time Job Summary: We are looking for a proactive and detail-oriented L1 Support Engineer to join our customer service team. You will be the first point of contact for our customers, responsible for handling incoming queries, resolving basic technical issues, and escalating unresolved problems to L2/L3 support. Key Responsibilities: • Act as the first line of contact for customers via phone, email, chat, or ticketing system. • Diagnose and troubleshoot basic technical issues, guiding customers through step-by-step solutions. • Provide timely and accurate responses to customer queries. • Escalate complex problems to higher-level support engineers (L2/L3). • Log all interactions, incidents, and resolutions in the support system. • Monitor system alerts and respond to critical incidents within defined SLAs. • Collaborate with internal teams to ensure customer satisfaction. • Follow standard procedures for proper escalation of unresolved issues. • Maintain a high level of professionalism and empathy in all interactions. • Contribute to the creation and maintenance of knowledge base articles. Requirements: • Bachelor’s degree in computer science, Engineering, or equivalent experience. • 2–5 years of experience in a technical support/customer service role. • Basic knowledge of operating systems (Windows/Linux), networking fundamentals, and troubleshooting techniques. • Familiarity with support tools like Zendesk, Freshdesk, Jira, ServiceNow, or similar. • Excellent verbal and written communication skills. • Ability to work in shifts and under pressure. • Strong problem-solving skills and attention to detail. • Willingness to learn and grow in a fast-paced environment. Good to Have: • Experience with ITIL processes and ticketing systems. • Certifications such as ITIL Foundation, or Microsoft Certified: Azure Fundamentals or AWS. • Knowledge of cloud platforms, SaaS products, or CRM tools. Shift & Work Environment: • Rotational shifts (24x7 support model). • In-Office and On-site depending on business needs
Handle onboarding process: documentation, induction coordination, employee code generation on HRMS and coordination with various stakeholders. Maintain and update HR systems and employee databases. Manage employee exit process including FnF, clearances, and documentation. Support the Payroll SPOC in day-to-day payroll activities. Generate HR reports and dashboards on a regular basis. Ensure accuracy and confidentiality of employee data.
Booking of Service Vendor Invoice, Bank Payment/ Bank Receipt, Cash Payment/Cash Receipt. Invoice Booking, provision & accrual entry on a monthly basis Resolve Query of vendor against his billing if any Checking on daily basis general bill, Purchase bill & Petty cash Voucher BRS Reconciliation on daily basis Vendor reconciliation on the basis of vendor statements & release payments for the same Cash reconciliation on the monthly basis as well as reconcile open entry of cash transaction TDS Knowledge. GST Knowledge. GST - RCM Knowledge SAP Knowledge at lease 6mont
Job Summary: We are looking for a talented and detail-oriented Dubbing Director with 2 to 5 years of experience in voice direction and localization. The ideal candidate should have a strong understanding of dubbing workflows, character performance, and lip-sync techniques. You’ll be responsible for leading dubbing sessions, guiding voice artists, and ensuring the localized version maintains the emotion, intent, and tone of the original content. Responsibilities Direct dubbing sessions for films, series, animations, or digital content Guide voice artists to deliver performances that align with the original dialogues and character emotions Ensure accurate lip-sync and timing in recorded dialogues Work closely with translators, script adaptors, and sound engineers to deliver quality output Review and provide feedback on voice performances and recordings Assist in casting appropriate voice talent for different projects Collaborate with post-production teams to ensure consistency and quality across episodes Ensure projects are completed within deadlines and maintain the creative integrity of the content Requirements: 2–5 years of hands-on experience as a dubbing or voice director Good command of [e.g., Hindi and English] Understanding of dubbing, lip-sync, and voice modulation techniques Excellent communication and interpersonal skills Ability to coach and direct voice artists effectively Familiarity with dubbing software/tools (e.g., Pro Tools, VoiceQ, Nuendo, etc.) is a plus Passion for storytelling and sound performance
Roles & Responsibilities: Write engaging and impactful scripts for branded content, OTT series, short films, digital ads, and other storytelling formats. Collaborate closely with the creative, production, and marketing teams to conceptualize and develop strong narratives. Conduct in-depth research and brainstorming to support story development and character building. Adapt content tone and style as per the platform, brand requirements, and target audience. Contribute to pitch decks, treatments, and creative proposals for clients and platforms. Ensure timely delivery of high-quality scripts that align with project goals and timelines. Revise and refine scripts based on feedback from stakeholders, directors, and producers. Requirements: 5–6 years of proven experience as a script writer in branded content, entertainment, digital media, or OTT. A strong portfolio of scripts developed for digital content, web series, brand films, or storytelling campaigns. Excellent command of language (Hindi/English or regional languages as per project needs). Strong storytelling skills with an understanding of structure, pace, emotion, and audience engagement. Ability to work under tight deadlines and handle multiple projects simultaneously. A collaborative mindset with excellent communication and presentation skills. Preferred: Experience writing for both fiction and non-fiction formats. Prior work in a creative agency, production house, or OTT platform. Familiarity with screenwriting software like Final Draft, Celtx, etc
You will play a crucial role as a Dubbing Director with 2 to 5 years of experience in voice direction and localization. Your expertise in dubbing workflows, character performance, and lip-sync techniques will be essential. Your responsibilities will include directing dubbing sessions for various types of content, guiding voice artists to deliver authentic performances, ensuring accurate lip-sync and timing, collaborating with translators and sound engineers, reviewing voice recordings, and assisting in casting voice talent. You will work closely with post-production teams to maintain consistency and quality across projects while upholding the creative integrity of the content. To excel in this role, you should have at least 2 to 5 years of hands-on experience as a dubbing or voice director, a good command of languages such as Hindi and English, proficiency in dubbing, lip-sync, and voice modulation techniques, strong communication and interpersonal skills, and the ability to effectively coach voice artists. Familiarity with dubbing software and tools like Pro Tools, VoiceQ, or Nuendo is advantageous. A passion for storytelling and sound performance will be a significant asset in this position.,
Location: Remote / Work from Home (WFH) Job Type: On Contract Industry: Media & Entertainment | Content Moderation | Content Compliance| Standards and Practices. Experience: 06months to 1 year experience in Content Compliance| Content Moderation| Standards and Practices Key Responsibilities ✔ Content Compliance & Quality Review – Evaluate assigned media content for compliance with regulatory and streaming platform guidelines. ✔ Accuracy & Attention to Detail – Identify and flag instances of non-compliant content with 100% precision. ✔ Timely Content Processing – Ensure content is reviewed and submitted within set turnaround times. ✔ Proactive Communication – Escalate potential content concerns to internal teams for clarification. ✔ Compliance Reporting – Maintain accurate logs and reports for compliance tracking. ✔ Industry Awareness – Stay up-to-date with evolving content regulations and compliance standards.
Job Description As the consumer preferences are migrating from traditional broadcast and theatrical medium to streamers/OTT, PFT has been at the forefront of the change powering and serving the leading OTT providers globally. We have provided both or SaaS technology offering and the entire gamut of service to leading streamers and have deep longstanding relationship with most of them. As we continue to see this momentum carry through, PFT now is looking to hire a dedicated sales leader for OTT market to provide the requisite leadership, vision and strategy for segment. Consequently, this is an exciting opportunity to join a rapidly growing SaaS company and help shape and scale the sales organization. The business development aspects will focus on development of go to market strategies & developing the right partners to sell with or sell through. We are looking for an experienced and dynamic sales professional for its APAC team. Ideal fit would be an entrepreneurial individual who thrives on challenges and is looking for an opportunity to grow to the next level. ROLE DESCRIPTION: As Sales Manager for streamers in the region, you’ll be responsible for Business Development & Sales, developing and implementing go to market strategies, pursue business development strategies, pursue direct sales & build indirect channel strategies as applicable to deliver strong growth in the revenue for these offerings in the region. As sales manager for streamers vertical you shall be responsible for Work with Head of Streamers vertical to grow and expand the business in the region Identify and contact new customers, define sales strategy, maintain and develop long-term relationships with existing key accounts; Manage the entire sales cycle form lead generation to closure Work closely with internal stakeholders to develop design proposals, set up product demonstrations and propose solutions to our potential customers; Manage and grow the existing OTT and Streamers accounts in APAC territory Increase PFT’s market share utilizing a consultative sales approach identifying emerging tech and services solutions and opportunities. Strong reporting and forecasting abilities Develop comprehensive, multi-platform marketing campaigns from start to finish Hunt and aggressively prospect new business. Strategically identify, target, and close new OTT accounts An ideal candidate is 5-8 years of B2B sales experience (with Media/OTT/Streamer sales experience preferred) Strong relationships with large enterprises in India Strong individual performer with proven track record of delivering sales outcomes Sharp, energetic and detail-oriented Demonstrated ability to develop and lead a high-performing sales team Experience with inside and field sales, new logo acquisition Exceptional in-person, verbal and written communication skills and must be comfortable presenting alone in front of large groups Ability to work in an entrepreneurial work environment Master’s degree in business or related field
The ideal candidate for this position will have a passion for innovation and a desire to make a meaningful impact in the Media and Entertainment industry through the use of SaaS technology integrated with artificial intelligence and machine learning. You should have a proven track record of providing innovative solutions that empower customers to optimize their workflows, enhance monetization, and drive business growth leveraging technological advancements. Your role will be crucial in driving the success of our sales efforts by effectively communicating the value proposition of our SaaS AI solutions to potential clients within the Media and Entertainment sector. Your responsibilities will include collaborating closely with the sales and marketing teams to gain a deep understanding of client requirements, identify key stakeholders, and develop customized solutions that cater to specific customer needs. You will be expected to conduct detailed technical presentations and demonstrations of our SaaS AI products and solutions to potential clients, highlighting their capabilities and benefits. Additionally, as a customer advocate, you will provide expert guidance on how our technology can address their business challenges and help them achieve their strategic objectives. Furthermore, you will act as a liaison between the sales, product development, and customer success teams, offering valuable insights and feedback gathered from client interactions. It will be essential for you to stay updated on industry trends, emerging technologies, and competitor offerings to effectively position our solutions in the marketplace. Collaboration with the product management team to collect customer feedback and contribute to the continuous refinement and enhancement of our product offerings will also be part of your responsibilities. You need to be confident, articulate, and capable of synthesizing complex business requirements to deliver optimal technical and business solutions. The ability to demonstrate business acumen and foster collaboration with both internal and external teams is crucial. Independently driving technical solutioning, responding to opportunities, and estimating requirements will be part of your role. You should have a strong understanding of market needs, conceptualize and lead productized solutions, and support sales account planning and strategy initiatives. Qualifications and Key Skills: - B.E./B.Tech + MBA from leading institutions (Preferably in Comp.Sc/IT/Systems) - 8-12 years of relevant experience in technology product organizations, SaaS companies, or leading SIs - Previous experience as a pre-sales architect - Sharp thinking and fast learner with the ability to quickly grasp customer requirements, conceptualize solutions, and present ideas - Outstanding executive-level interpersonal and written communication skills - High degree of intellectual curiosity and ability to absorb new concepts quickly - Self-starter with an entrepreneurial mindset and experience in fast-paced environments - Previous exposure to B2B SaaS product models is preferred - Strong technical knowledge of broadcast workflows, OTT streaming platforms, automation, MAM, and AI technologies (Preferred but not mandatory),
As a technology company located in Bengaluru, India, we at Prime Focus Technologies (PFT) specialize in providing cutting-edge solutions to the entertainment industry. Our flagship products, CLEAR and CLEAR AI, leverage artificial intelligence to revolutionize the content supply chain for streaming platforms, studios, and broadcasters. By offering cloud-powered solutions, we aim to streamline operations and reduce Total Cost of Operations (TCOP) for our clients. We are looking for individuals who possess a strong computer proficiency and are comfortable with operating various software programs. Preference will be given to candidates with knowledge of Photoshop or other editing software. The minimum educational qualification required is 12th pass, while any higher qualifications would be considered an added advantage. Whether you are a fresher or have 1 to 2+ years of experience, we welcome you to join our team in Mumbai, specifically located in Andheri East near MIDC, TN Building. The work mode for this position is on-site, requiring you to work from our office premises. Please note that rotational shifts may be part of the job requirements. If you are passionate about technology, media services, and automation, and are looking to contribute to a dynamic team, we encourage you to apply and be a part of our innovative journey at Prime Focus Technologies.,
You will be working as an AI Engineer specializing in Localization within the AI/ML business unit based in Bangalore. With 2-5 years of experience and a degree in B.E / B.Tech / MS in computer science, you will have the following roles and responsibilities: - As an AI engine creator, you will be involved in training new models, integrating existing models, and applying transfer learning techniques. - Join a dynamic team working on cutting-edge AI solutions for the Media and Entertainment industry. Contribute actively to the development and enhancement of new AI solutions. - Collaborate with Gen AI / LLM solutions, focusing on prompt engineering and prompt optimization for optimal results extraction. - Develop sophisticated solutions that simplify complexity for customers while ensuring cost-effectiveness and efficiency. - Fine-tune accuracies and explore innovative approaches to enhance hypothesis without overfitting. - Demonstrate the ability to handle ambiguity and take the lead in solving industry challenges with little historical reference. - Provide technical and thought leadership within the team. - Possess hands-on experience in Localization, Speech to text, Transcription, and Translation. - Expertise in Computer vision, Open CV, TensorFlow, PyTorch, Python, Neural networks, CNNs, GenAL, Generative AI, LLMs, Prompt engineering, AWS or Azure cloud, Dockers, and K8s/Kubernetes is essential. - Knowledge of GANs, Nano models, Google LLMs (Bard, Gemini), and Hugging face models (Mistral, etc) would be an additional advantage. In addition to your responsibilities, you may also be involved in inventing and patenting new technologies to further enhance AI solutions in the industry.,
As a Content Compliance and Quality Reviewer in the Media & Entertainment industry, you will work remotely on a contract basis, focusing on evaluating assigned media content to ensure compliance with regulatory and streaming platform guidelines. Your role will require 6 months to 1 year of experience in Content Compliance, Content Moderation, and Standards and Practices. Your key responsibilities will include conducting Content Compliance & Quality Reviews, where you will meticulously evaluate media content to ensure adherence to guidelines. You will need to exhibit accuracy and attention to detail by identifying and flagging instances of non-compliant content with 100% precision. Additionally, you will be responsible for processing content in a timely manner, ensuring that reviews are completed and submitted within the set turnaround times. Proactive communication is crucial in this role, as you will need to escalate any potential content concerns to internal teams for clarification. In order to maintain compliance tracking, you will be expected to maintain accurate logs and reports. It is essential to stay informed about evolving content regulations and compliance standards to effectively perform your duties. If you are passionate about maintaining content quality and compliance standards in the media industry and possess the necessary attention to detail and communication skills, this role could be a great fit for you.,