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5 Job openings at Prime Focus Technologies
Customer Service L1 Support Engineer

Mumbai, Maharashtra, India

2 - 4 years

None Not disclosed

On-site

Full Time

Job Title: Customer Service L1 Support Engineer Department: Application Support Location: Mumbai Reports to: Global Application Support Manager Experience Required : 2-4 years Employment Type : Full-time Job Summary: We are looking for a proactive and detail-oriented L1 Support Engineer to join our customer service team. You will be the first point of contact for our customers, responsible for handling incoming queries, resolving basic technical issues, and escalating unresolved problems to L2/L3 support. Key Responsibilities: • Act as the first line of contact for customers via phone, email, chat, or ticketing system. • Diagnose and troubleshoot basic technical issues, guiding customers through step-by-step solutions. • Provide timely and accurate responses to customer queries. • Escalate complex problems to higher-level support engineers (L2/L3). • Log all interactions, incidents, and resolutions in the support system. • Monitor system alerts and respond to critical incidents within defined SLAs. • Collaborate with internal teams to ensure customer satisfaction. • Follow standard procedures for proper escalation of unresolved issues. • Maintain a high level of professionalism and empathy in all interactions. • Contribute to the creation and maintenance of knowledge base articles. Requirements: • Bachelor’s degree in computer science, Engineering, or equivalent experience. • 2–5 years of experience in a technical support/customer service role. • Basic knowledge of operating systems (Windows/Linux), networking fundamentals, and troubleshooting techniques. • Familiarity with support tools like Zendesk, Freshdesk, Jira, ServiceNow, or similar. • Excellent verbal and written communication skills. • Ability to work in shifts and under pressure. • Strong problem-solving skills and attention to detail. • Willingness to learn and grow in a fast-paced environment. Good to Have: • Experience with ITIL processes and ticketing systems. • Certifications such as ITIL Foundation, or Microsoft Certified: Azure Fundamentals or AWS. • Knowledge of cloud platforms, SaaS products, or CRM tools. Shift & Work Environment: • Rotational shifts (24x7 support model). • In-Office and On-site depending on business needs

Assistant Manager - HR Operations

Mumbai, Maharashtra, India

0 years

None Not disclosed

On-site

Full Time

Handle onboarding process: documentation, induction coordination, employee code generation on HRMS and coordination with various stakeholders. Maintain and update HR systems and employee databases. Manage employee exit process including FnF, clearances, and documentation. Support the Payroll SPOC in day-to-day payroll activities. Generate HR reports and dashboards on a regular basis. Ensure accuracy and confidentiality of employee data.

Finance Executive

Mumbai, Maharashtra, India

0 years

None Not disclosed

On-site

Full Time

Booking of Service Vendor Invoice, Bank Payment/ Bank Receipt, Cash Payment/Cash Receipt. Invoice Booking, provision & accrual entry on a monthly basis Resolve Query of vendor against his billing if any Checking on daily basis general bill, Purchase bill & Petty cash Voucher BRS Reconciliation on daily basis Vendor reconciliation on the basis of vendor statements & release payments for the same Cash reconciliation on the monthly basis as well as reconcile open entry of cash transaction TDS Knowledge. GST Knowledge. GST - RCM Knowledge SAP Knowledge at lease 6mont

Dubbing Director

Mumbai, Maharashtra, India

2 - 5 years

None Not disclosed

On-site

Full Time

Job Summary: We are looking for a talented and detail-oriented Dubbing Director with 2 to 5 years of experience in voice direction and localization. The ideal candidate should have a strong understanding of dubbing workflows, character performance, and lip-sync techniques. You’ll be responsible for leading dubbing sessions, guiding voice artists, and ensuring the localized version maintains the emotion, intent, and tone of the original content. Responsibilities Direct dubbing sessions for films, series, animations, or digital content Guide voice artists to deliver performances that align with the original dialogues and character emotions Ensure accurate lip-sync and timing in recorded dialogues Work closely with translators, script adaptors, and sound engineers to deliver quality output Review and provide feedback on voice performances and recordings Assist in casting appropriate voice talent for different projects Collaborate with post-production teams to ensure consistency and quality across episodes Ensure projects are completed within deadlines and maintain the creative integrity of the content Requirements: 2–5 years of hands-on experience as a dubbing or voice director Good command of [e.g., Hindi and English] Understanding of dubbing, lip-sync, and voice modulation techniques Excellent communication and interpersonal skills Ability to coach and direct voice artists effectively Familiarity with dubbing software/tools (e.g., Pro Tools, VoiceQ, Nuendo, etc.) is a plus Passion for storytelling and sound performance

Script Writer

Mumbai, Maharashtra, India

6 years

None Not disclosed

On-site

Full Time

Roles & Responsibilities: Write engaging and impactful scripts for branded content, OTT series, short films, digital ads, and other storytelling formats. Collaborate closely with the creative, production, and marketing teams to conceptualize and develop strong narratives. Conduct in-depth research and brainstorming to support story development and character building. Adapt content tone and style as per the platform, brand requirements, and target audience. Contribute to pitch decks, treatments, and creative proposals for clients and platforms. Ensure timely delivery of high-quality scripts that align with project goals and timelines. Revise and refine scripts based on feedback from stakeholders, directors, and producers. Requirements: 5–6 years of proven experience as a script writer in branded content, entertainment, digital media, or OTT. A strong portfolio of scripts developed for digital content, web series, brand films, or storytelling campaigns. Excellent command of language (Hindi/English or regional languages as per project needs). Strong storytelling skills with an understanding of structure, pace, emotion, and audience engagement. Ability to work under tight deadlines and handle multiple projects simultaneously. A collaborative mindset with excellent communication and presentation skills. Preferred: Experience writing for both fiction and non-fiction formats. Prior work in a creative agency, production house, or OTT platform. Familiarity with screenwriting software like Final Draft, Celtx, etc

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