Application Support Engineer

Job Title :-

Technical Expertise:

• Windows Server Administration

• SQL (My SQL and SSMS),

• Application Support,

• Working experience on .Net based application support (IIS, Authentication, Authorization tools)

• Installing the SSL certificates,

• Working experience on Linux servers,

• Knowledge on applications hosted on Cloud.

• Maintaining the Hygiene of the servers (Windows/Linux)

• Basic Java knowledge Incident handling (P1, P2, P3, P4s).

Excellent Troubleshooting and analytical skills.

ITIL certification will be added advantage.

Good communication and interpersonal skills and ready to work 24*7.

Roles & Responsibilities:

Some of the Production Support activities are listed below.

• Working on deployment activities.

• Deploying, Testing the builds on lower environments, taking it LIVE on Production with necessary approvals.

• Sanity on Production daily to make sure Production is secure for the customers before they login. • Pre-Production and Production servers Hygiene to be maintained on Monthly basis.

• Running Automation/Migration scripts handed over to us by the Dev. team.

• Responsible for efficiently managing the relationship with these customers and thoroughly documenting their cases.

• Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues. Collaborate with Tech Leads and escalation resources when appropriate.

• Monitoring queues and assisting with daily goals and conducting quality control to reduce errors to improve procedures.

• Handling escalated issues from customers.

• Performing pre-deployment and deployment activities

Qualification