94 Customer Advocacy Jobs - Page 3

As an Associate Director in Customer Care/Customer Experience with 13-15 years of experience in the OTA/Travel industry, you will be responsible for leading large, cross-functional teams to provide exceptional customer experiences at scale. Your role will involve owning and driving the customer care roadmap, overseeing end-to-end service operations, and fostering a customer-centric culture within the organization. Working closely with senior leadership, you will design, implement, and continuously improve service delivery frameworks to set us apart in a competitive OTA environment. Key Responsibilities: Operational Excellence: Supervise day-to-day customer care operations across various chan...

As a Senior Customer Success Manager at Simpplr, you will play a crucial role in ensuring the success and satisfaction of our SMB and Commercial clients. Your primary responsibilities will include building and maintaining strong relationships with clients, understanding their needs, and providing strategic guidance to help them achieve their goals. Your expertise in customer success strategies, along with your excellent communication and problem-solving skills, will be instrumental in driving customer retention and growth. Key Responsibilities: - Client Relationship Management: Establish and maintain strong relationships with key clients, serving as their trusted advisor. Proactively engage ...

The ideal candidate will develop relationships with key accounts to maximize revenue and client retention. You will act as a consultant by developing account strategies that provide the greatest opportunities to drive revenue. You will be responsible for providing general sales support, including needs analysis, data review, and product demonstrations. Additionally, you will serve as the customer advocate and liaison for product management and development. It will be your duty to prepare periodic forecasts and progress updates toward sales goals. To qualify for this position, you should have a Bachelor's degree or equivalent experience in Business. You must have at least 3 years of sales con...

As an Associate Director in Customer Care/Customer Experience with over 13-15 years of experience in the OTA/Travel industry, you will be tasked with leading large, cross-functional teams to provide outstanding customer experiences at scale. Your responsibilities will include owning and driving the customer care roadmap, overseeing end-to-end service operations, and fostering a customer-centric culture within the organization. Working closely with senior leadership, you will be instrumental in designing, implementing, and continuously enhancing service delivery frameworks to set us apart in a competitive OTA environment. Your key responsibilities will include: **Operational Excellence**: - S...

About Bytenex: Bytenex is a dynamic consulting firm specializing in empowering businesses in the United States across all industries through strategic technology implementation and automation. We leverage the power of AI and intelligent AI agents to streamline day-to-day operations, driving efficiency and innovation. We partner with our clients to transform their businesses, enabling them to achieve unprecedented levels of productivity and growth. Role: SaaS Sales Manager / Sales Representative for IT Sales Location: Gurugram (On-site, Full-time) If you are a driven sales leader/representative passionate about cutting-edge technology, Bytenex invites you to join our team and spearhead the gr...

As a Team Leader for the Customer Excellence team at Avalara, you will play a vital role in overseeing a team of specialists dedicated to providing world-class service delivery and ensuring customer satisfaction. Your leadership will drive process improvements and foster a culture of collaboration, ownership, and accountability within the team. You will be responsible for handling critical situations, guiding your team through complex problem-solving scenarios, and creating an environment that prioritizes customer satisfaction through strategic planning and execution. This is a night shift operation job based in Pune office, where you will work diligently to support leadership in driving pro...

You are an experienced and dynamic AI & Building Energy Modeling Product Manager responsible for leading the development and management of cutting-edge AI-driven solutions in the field of building energy modeling and sustainability. Your role requires a unique blend of expertise in AI/ML technologies, building energy modeling, and product management. You should possess strong technical skills, a passion for sustainability, and the ability to drive product strategy and development in a fast-paced environment. Your responsibilities include staying up-to-date on AI and Building Energy modeling and industry trends, applying this knowledge to inform product strategy, acting as a domain expert fro...

You will be joining ZeroFox as a Technical Account Consultant (TAC) responsible for building and maintaining post-sales relationships with customers across various industries and sizes. As a TAC, your role will involve serving as a trusted technical advisor and support contact for customers, ensuring that they are aligned with ZeroFox's solutions. Your responsibilities will include updating customer platforms proactively, creating effective reporting to demonstrate solution effectiveness, providing ongoing education, and advocating for customer needs. In this role, you will collaborate with customers to define both business and technical requirements, while supporting the product and service...

As the Manager, Supplier and Venues Solutions (SVS) Customer Marketing at Cvent, you will play a crucial role in driving adoption, engagement, retention, advocacy, and expansion for existing Cvent customers. Your focus will be on developing and implementing programs that cater to all critical stages of the customer journey, from onboarding to ongoing engagement with our products. Your responsibilities will include driving adoption and relationship-building initiatives with a selected list of top accounts, collaborating closely with strategic account sales leaders, analytics teams, and client success advisors. You will be tasked with designing personalized marketing programs aimed at driving ...

As a dynamic Product Marketing Manager at Grazitti Interactive's SearchUnify team, you will play a crucial role in shaping how our cutting-edge cognitive search platform connects with its audience. Your responsibilities will include collaborating with cross-functional teams, owning positioning and messaging, and leading marketing initiatives to drive business growth and customer advocacy. You should have a minimum of 5-8 years of experience in product or customer marketing, preferably in B2B SaaS or tech environments. Strong expertise in positioning, messaging, and GTM strategy is essential, along with hands-on experience in event marketing, webinars, and digital campaigns. Your ability to w...

Experience that Matters At Vrinsoft, our employees always come first. We believe in providing the recognition you deserve, along with the best opportunities to learn and grow. You will have the freedom and flexibility to perform at your best while maintaining a balance between your professional and personal life. Our work environment is professional yet friendly, allowing you to stay abreast with current technologies and think like an entrepreneur. We provide you with the opportunity to innovate, succeed, and help bring out the best in you. Launch a New Chapter in Your Career At Vrinsoft, you can flaunt your talent and showcase your skills beyond just your workstation. You will have the chan...

The ideal candidate for this position will have a passion for innovation and a desire to make a meaningful impact in the Media and Entertainment industry through the use of SaaS technology integrated with artificial intelligence and machine learning. You should have a proven track record of providing innovative solutions that empower customers to optimize their workflows, enhance monetization, and drive business growth leveraging technological advancements. Your role will be crucial in driving the success of our sales efforts by effectively communicating the value proposition of our SaaS AI solutions to potential clients within the Media and Entertainment sector. Your responsibilities will i...

In this role, you will: Execute and grow the Cvent SVS Customer advocacy experience, managing programs including Product Advisory Boards, Networking Events, global reference program, and advocate recognition initiatives. Own customer reference request fulfillment. Develop strategies to measure and expand the value of customer reference materials, including written and video case studies, quotes, logos, and more. Develop and execute new programs and strategies to recruit, activate, and showcase Cvent advocates. Build long-term mutually beneficial customer relationships with advocates at all levels of the customer organization. Work with internal teams to increase advocacy adoption and visibil...

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), F...

As a Jr. Customer Success professional based in Surat, you will play a crucial role in ensuring the satisfaction and success of our customers. With 1-3 years of experience, you will be responsible for various key tasks to enhance the overall customer experience. Your responsibilities will include overseeing the smooth onboarding process for new clients, ensuring timely delivery of customized features, and managing the resolution of customer inquiries and issues through multiple channels such as email, chat, phone, and support tools. You will be tasked with handling escalated customer issues effectively, gathering and analyzing customer feedback to identify areas for improvement, and implemen...

As a Customer Success Executive at our company, you will play a crucial role in ensuring customer satisfaction and retention. Your primary responsibilities will include guiding new customers through the onboarding process, cultivating strong relationships with clients, and advocating for customer needs within the organization. Your proactive approach will involve regular customer engagement, issue resolution, data analysis, knowledge sharing, and feedback collection to drive continuous improvement. To excel in this role, you should have at least 2 years of experience in customer success or account management, preferably in a SaaS environment. Strong communication skills, problem-solving abil...

Job Title: Senior Customer Success Manager US B2B SaaS (Enterprise Accounts) Location: Bangalore (HSR Layout) Mode of Work: Work from Office Experience: 5+ years (Minimum 5+ years in US B2B SaaS, handling enterprise accounts and managing CSMs) Employment Type: Full-time, On-role We are looking for an experienced Senior Customer Success Manager to lead enterprise-level customer success initiatives, ensuring high engagement, retention, and growth with our US-based B2B SaaS customers in the insurance domain. This role requires hands-on client management along with leading a small team of CSMs. Key Responsibilities: Own and manage strategic customer relationships (Enterprise ACV $60K$200K+), ens...

As a Customer Success Manager at AI Trillion, a leading Marketing automation- SAAS Company dedicated to revolutionizing the e-commerce industry, you will play a crucial role in ensuring the success and satisfaction of our SaaS customers. Your responsibilities will include guiding new customers through the onboarding process, driving product adoption, fostering strong relationships with key stakeholders, monitoring customer health, collecting feedback for continuous improvement, managing renewals, and advocating for customer satisfaction. In the customer onboarding phase, you will collaborate with the sales and implementation teams to understand customer goals and expectations, ensuring a smo...

As a Customer Success Executive at Zenatix, you will play a crucial role in ensuring the success and satisfaction of our clients by effectively on-boarding and training SPOCs for the optimal use of Zenatix solutions. Your responsibilities will include actively engaging with clients throughout the project phases, ensuring timely communication, and delivering the promised results within the communicated time frames. Additionally, you will be responsible for handling customer escalations and ensuring their satisfaction. In this role, it will be essential to focus on achieving revenue targets, managing key customers, and building long-term relationships. You will identify opportunities to upsell...

We are looking for a skilled Content Writer and Communication Specialist to join our team and contribute to our SaaS product. As a valued member of our organization, you will be responsible for producing engaging content for various platforms such as social media, websites, and events with the goal of educating a broad audience about our Product. Your responsibilities will include researching, writing, and editing high-quality articles, blog posts, and social media content to effectively communicate complex topics in a simplified manner. You will also stay updated on trends in healthcare, fitness, lifestyle, and related fields to curate relevant topics for content creation based on audience ...

Join us as a Senior Customer Success Manager at our Kolkata office to excel in your career and contribute significantly to our mission of revolutionizing retail in India. As a highly experienced Senior Customer Success Manager with a minimum of 10 years in customer success roles, you will play a vital role in managing and retaining high-value clients. Your responsibilities will include building strong relationships with key stakeholders, serving as the primary contact for strategic customers, and developing and executing success plans to drive adoption and retention. You will collaborate with various teams to ensure a seamless customer experience, conduct regular business reviews, monitor cu...

Receive escalation tickets, apply a structured troubleshooting protocol and provide timely resolution. Communication with customers is predominantly over the e-mail channel, but also via phone, online meetings, and chat conversations. Evaluate the needs of customers and work in a creative, proactive manner to resolve technical issues. Take complete ownership of the escalated tickets and collaborate with the relevant technology teams for a swift resolution. Document troubleshooting and problem resolution steps, accurately record data into CRM and other relevant tools. This role is primarily for the US timezones. Skills Required Excellent communication skills. Ability to write concisely with c...

The Branch Sales Manager position in the Micro Business Loan business unit requires you to scale up and expand the customer base of the branch. Your primary goal will be to cultivate positive relationships with customers, working closely with them to increase business volume across different regions. By becoming their preferred financial partner, you will contribute significantly to the branch's revenue and profit and loss statement. Your responsibilities will include driving below-the-line activities within your assigned area to attract new customers, ensuring that Sales Officers adhere to the sales process and achieve productivity targets, as well as overseeing the sourcing of quality savi...

As a Customer Success Strategist at Oloid, you will play a critical role in ensuring long-term customer satisfaction, retention, and growth. You will serve as the primary point of contact for our enterprise customers, deeply understanding their goals and driving the effective adoption of Oloid solutions across their organizations. Key Responsibilities: Renewals & Retention: Own the customer renewal process end-to-end, with a strong focus on minimizing churn and maximizing long-term value. NDR/GDR Ownership: Track, analyze, and influence Net Dollar Retention (NDR) and Gross Dollar Retention (GDR) by proactively managing account health and expansion opportunities. Stakeholder Engagement: Build...

The Branch Sales Manager for Micro Business Loans is responsible for expanding the branch's customer base and fostering positive relationships with customers to enhance business growth across various regions. By positioning themselves as the preferred financial partner, the incumbent will drive customer sourcing and acquisitions, cultivate strong ties with key dealers and strategic partners, and contribute significantly to the branch's revenue and profitability. Key Responsibilities include: - Implementing below-the-line activities to attract new customers in the designated area - Ensuring adherence to sales processes and optimizing Sales Officers" productivity - Leading, mentoring, and moti...