135 Customer Advocacy Jobs - Page 3

As a Technical Customer Success Manager at Esper, you will be instrumental in driving customer success, revenue growth, and solution delivery. This hybrid role requires a combination of technical expertise and strategic account management to ensure that customers derive maximum value from Esper's solutions. Your responsibilities will include owning the post-sales journey for strategic accounts, which involves a blend of solutioning and relationship management to enhance adoption, drive expansion, and secure renewals. You will need to closely engage with decision-makers and technical teams to address complex technical challenges and identify opportunities for expanding our partnership with th...

Skill required: Banking Services - Core Banking Designation: Business Advisory Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the p...

Skill required: Banking Services - Core Banking Designation: Business Advisory Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the p...

Skill required: Banking Services - Core Banking Designation: Business Advisory Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the p...

Zycus is looking for a dynamic Customer Marketing Leader to own and scale our global customer engagement, advocacy, and growth programs . This role will focus on strengthening relationships with existing customers, amplifying success stories, and driving cross-sell and up-sell campaigns that contribute directly to revenue. If you have deep experience in customer marketing within B2B SaaS and a passion for turning satisfied clients into brand advocates, this is your opportunity to make an impact. Key Responsibilities: 1. Customer Engagement & Advocacy Design and implement customer engagement programs to build loyalty and strengthen relationships. Lead customer advocacy initiatives such as ref...

Company Size Startup / Small Enterprise Experience Required 2 - 3 years Working Days 5 days/week Office Location Karnataka, Bengaluru Role & Responsibilities We are looking for a Customer Success Executive who is passionate about driving customer satisfaction, adoption, and retention across the customer lifecycle. The ideal candidate will have hands-on experience in onboarding, training, and engaging customers, with a strong focus on proactive support and success. Youll be the voice of the customer internally and play a key role in ensuring they derive maximum value from our product. Customer Onboarding & Training: Lead the end-to-end onboarding process, including product setup, walkthroughs...

As an Escalation Desk Specialist, you will play a pivotal role in managing and resolving complex customer issues that require escalated attention. Your primary responsibility will be to provide expert support on calls & emails, ensure timely resolutions and maintain exceptional levels of customer satisfaction. The ideal candidate will possess excellent communication, problem-solving, and interpersonal skills, along with a strong understanding of our products/services and the ability to work collaboratively with cross-functional teams. Escalation Management: Receive, analyze and manage escalated customer queries, complaints, or technical issues via multiple channels, including phone, email an...

As the Pricing & Profitability Manager for PG products at our company, you will be responsible for managing the pricing and profitability charter for various products including Cards, UPI, NACH, Card EMI, and NB. Your role will involve building an AOP & Key initiative plan in collaboration with Banking & technology partners. You will utilize your relationships with Banking Partners to drive key metrics such as Recovery, Dispute management, and Pricing. Additionally, you will work on building and growing the business portfolio with Banking Partners and establishing relationships with key stakeholders within the banks. Collaboration with cross-functional teams including Finance, Product, Opera...

Awarathon Awareness Initiatives Pvt Ltd is looking for Customer Success Associate to join our dynamic team and embark on a rewarding career journey Customer Relationship Management: Develop and maintain strong relationships with customers or clients, understanding their needs, goals, and challenges Onboarding: Assist new customers in getting started with a product or service, providing guidance, training, and support during the initial setup phase Product Knowledge: Acquire in-depth knowledge of the company's products or services to effectively address customer inquiries and provide solutions Account Management: Serve as the primary point of contact for assigned customer accounts, ensuring t...

As a Program Manager, you will be responsible for leading programs consisting of multiple projects managed by Project Managers. These projects may have shared dependencies, and your role will be vital in ensuring the delivery of the overall program to realize benefits across the program and achieve customer value. You will provide vision, strategy, governance, and alignment with business objectives, while also overseeing program metric tracking, financial management, and profitability. Your leadership will be crucial in ensuring that the customer and program team are held accountable for delivering programs on time, within budget, and with high quality to achieve customer satisfaction. You w...

Spintly is seeking an experienced and dynamic Key Account and Enterprise Business Development Manager to drive business growth by nurturing and expanding relationships with key clients. The ideal candidate will have a proven track record in account management, business development, and a deep understanding of access control solutions. This role plays a crucial part in building strong client relationships, identifying growth opportunities within existing accounts, and developing new business prospects. Key Responsibilities: Key Account Management: Establish and maintain long-term relationships with key clients, understanding their unique needs, and ensuring high client satisfaction. Business ...

Cohesity is a leader in AI-powered data security and management. Aided by an extensive ecosystem of partners, Cohesity makes it easy to secure, protect, manage, and get value from data across the data center, edge, and cloud. Cohesity helps organizations defend against cybersecurity threats with comprehensive data security and management capabilities, including immutable backup snapshots, AI-based threat detection, monitoring for malicious behavior, and rapid recovery at scale. Join us on our mission to shape the future of our industry. Ready to secure the future of data with Cohesity. At Cohesity, we're a group of builders and go-getters who are committed to doing the right thing. We encour...

The ideal candidate will develop relationships with key accounts to maximize revenue and client retention. You act as a consultant by developing account strategies that provide the greatest opportunities to drive revenue. Responsibilities Provide general sales support including needs analysis, data review, and product demonstrations. Serve as the customer advocate and liaison for product management and development. Prepare periodic forecasts and progress updates toward sales goals. Qualifications Bachelor's degree or equivalent experience in Business. 3+ years" of sales consulting or business intelligence experience. Excellent written and verbal communication skills. Ability to multi-task, o...

As a Member or Senior Member Field Marketing in South Asia for Infosys Finacle, you will play a crucial role in planning and executing go-to-market strategies in the region. Your responsibilities will include generating leads, enhancing client relationships, engaging with prospects, and boosting the visibility of the Finacle brand in South Asia. With India being the primary market for Finacle, your focus will be on various segments such as public and private sector banks, NBFCs, Small Finance Banks, and the cooperative banking community. Your tasks will involve organizing events, driving digital campaigns, creating regional collaterals, drafting press releases, and managing client visits. Co...

As a valued member of our Customer Success team, you will be stepping into the role of Senior Customer Success Manager - Migration Advisory Specialist for the APAC Region at Azul. Your primary responsibility will be to ensure that Azul's customers in the India, ASEAN, Japan, China, and Australia/New Zealand regions achieve their objectives smoothly and efficiently with our software. Your success in this position will depend on your technical expertise, exceptional coordination skills, and unwavering commitment to delivering exceptional customer satisfaction. Your role will revolve around supporting and communicating with customers and partners in the Asia Pacific region. Therefore, you must ...

As a Global Senior Solutions Architect for Trusted Call Solutions at TransUnion, you will play a key role in architecting TransUnion's Branded Communications under the TruContact business portfolio. In this position, you will collaborate closely with carriers and Fortune 500 enterprises globally, serving as a strategic Solutions Architect and Sales Engineer simultaneously. Working alongside a team of senior solution architects and product managers, you will focus on designing, developing, and integrating technology solutions for global customers across different business verticals. Your responsibilities will include working closely with internal stakeholders such as Product Managers, Softwar...

As an Inside Sales Executive based in Pune, you will be responsible for accelerating customer adoption in India through effective sales engagements and successful Go to Market Strategy. Your primary goal will be new client acquisition, growing business from existing clients through business renewal, and generating qualified leads via referrals, digital media, canvassing, and cold calling. You will also be managing prospects, negotiating deals, and ensuring closure with necessary documentation. Additionally, you will act as a customer advocate by providing feedback from partners and enterprise customers for product roadmap enhancement. To excel in this role, you should have 1-3 years of Insid...

Key Responsibilities: Lead the Customer Advocacy and Reporting team to drive business growth through customer insights and data-driven decision-making. Develop and implement customer advocacy strategies to enhance customer satisfaction and loyalty. Handle and respond to customer complaints filed with regulators on behalf of the bank. Design and deliver reports and dashboards to stakeholders using SQL and data visualization tools such as Tableau. Provide exceptional customer service and support to internal stakeholders, resolving inquiries, escalations, and issues in a timely and professional manner. Stay updated with industry trends and best practices in customer advocacy and reporting, appl...

Role & responsibilities: Lead and manage a customer care operations team, back office operations, Ensure smooth workflow, adherence to SLAs, and issue resolution Quality process. minimum of 1 year experience in managing customer care Support reporting and performance tracking through data tools Reporting role will be an Individual Contributor with no direct reporting. Both Ops and Reporting will be client facing Analytical skills - Reporting role (IC) Create and maintain Tableau dashboards -Reporting role (IC) Reporting role does not necessarily require banking domain, and its only a preferred one. Skill Requirements: Prior experience in customer care or support operations Proficient in writ...

Uffizio Commute is looking for Customer Success Executive to join our dynamic team and embark on a rewarding career journey Customer Relationship Management: Develop and maintain strong relationships with customers or clients, understanding their needs, goals, and challenges Onboarding: Assist new customers in getting started with a product or service, providing guidance, training, and support during the initial setup phase Product Knowledge: Acquire in-depth knowledge of the company's products or services to effectively address customer inquiries and provide solutions Account Management: Serve as the primary point of contact for assigned customer accounts, ensuring they receive timely respo...

Awarathon Awareness Initiatives Pvt Ltd is looking for Customer Success Associate to join our dynamic team and embark on a rewarding career journey Customer Relationship Management: Develop and maintain strong relationships with customers or clients, understanding their needs, goals, and challenges Onboarding: Assist new customers in getting started with a product or service, providing guidance, training, and support during the initial setup phase Product Knowledge: Acquire in-depth knowledge of the company's products or services to effectively address customer inquiries and provide solutions Account Management: Serve as the primary point of contact for assigned customer accounts, ensuring t...

As an Assistant General Manager for Project(s) at Magic Billion, you will have the opportunity to be a part of a global talent management company focused on providing skilled talent from India to support global businesses. Operating in 10 countries and facilitating the movement of around 3000 Indians to global destinations annually, Magic Billion aims to meet the talent needs of various industries, spanning from blue to white-collar jobs. Your role as an experienced Key Account Manager for Global Clients will involve managing client relationships comprehensively, from project planning to candidate delivery and beyond. You will be instrumental in shaping the company's international brand and ...

As a Senior Manager/AGM Brand Marketing at our company located in Gurugram, India, within the Marketing department, you will report directly to the Chief Marketing Officer (CMO). With a minimum of 5 years of experience in brand marketing for consumer-facing digital-first brands, you will play a crucial role in shaping the visual, emotional, and experiential presence of India's beloved gifting brand across all touchpoints. Your primary responsibilities will revolve around various key areas such as brand strategy and positioning, campaign development, content creation, brand experience design, customer advocacy, employer branding, media planning, retail marketing, cultural relevance monitoring...

The Service & Field Service Cloud Content Experience (CX) Team located in Bangalore/Hyderabad is seeking an early-career technical writer to join their expanding team. Service Cloud, a leading platform for customer service, generates nearly $9 billion in annual revenue. The team is dedicated to creating innovative products that utilize AI technology to help businesses expand and deliver exceptional customer service across various digital channels. Emphasizing the importance of corporate social responsibility, the team follows a 1-1-1 model committing 1% of equity, technology, and employees" time to support a more equitable and sustainable world. As a Technical Writer, you will play a crucial...

Role & responsibilities Sr. Associate/ Lead/ Manager - Customer Advocacy and Reporting We are seeking a highly skilled and experienced professional to lead our Customer Advocacy and Reporting team. The ideal candidate will have a strong background in customer advocacy, customer service, and reporting, with expertise in SQL and data visualization tools such as Tableau. Location Bangalore, India Responsibilities Lead the Customer Advocacy and Reporting team to drive business growth through customer insights and data-driven decision-making. Develop and implement customer advocacy strategies to enhance customer satisfaction and loyalty. Design and deliver reports and analytics to stakeholders, u...