Job Description Esper revolutionizes device management by redefining what it should be: a driver of business growth. With advanced and modern capabilities, automation replaces outdated workflows, re-provisioning becomes obsolete, and managing by exception transforms efficiency, resulting in increased efficiency, improves ROI, and bolsters security for device fleets of all sizes. Esper has been recognized as number 363 on Inc. Magazine's 2024 5000 fastest-growing private companies in America, and 133 on the 2024 Deloitte Technology Fast 500. Some of the world’s most innovative brands like Google, Doordash, Taco Bell, Clinical ink, SF 49ers, and Intelity rely on Esper to deliver exceptional device experiences. Esper partners with the leading mobile device hardware manufacturers, solution providers, and distributors globally. Esper is looking for a Director of Operations to lead our Bangalore office’s administrative Operations and HR functions. This hybrid leadership role blends strategic planning with hands-on execution across workplace operations and people management. The ideal candidate has deep experience in office administration, facilities, and HR, and brings a proactive, systems-driven mindset to enabling a high-performing, people-first workplace. What You’ll Be Doing Strategic Leadership Align operations and HR practices with business objectives in collaboration with senior leadership. Use data and key metrics to inform decisions and optimize office operations and workforce strategy. Champion workplace culture, DEI initiatives, and employee experience programs across the organization. Administrative & Office Operations Lead and Oversee daily administrative operations, facilities, vendor management, and general office infrastructure. Establish and refine scalable processes, systems, and policies that boost efficiency and reduce friction. Manage budgeting, cost controls, space planning, and procurement in alignment with company growth. Human Resources Supervise the HR function, including talent acquisition, onboarding, employee engagement, and compliance. Oversee performance management systems, payroll and benefits administration and employee development frameworks. Ensure HR practices align with local labor laws, company policies, and global HR standards. Act as a culture steward—advising on employee relations, conflict resolution, and team well-being. What We’re Looking For 10+ years in administrative/office operations with significant leadership responsibility. 10+ years of progressive experience in human resources across core areas (recruitment, performance, compliance, employee relations). Experience leading cross-functional teams Proven track record in process optimization, cost-saving initiatives, and scaling operations. Strong people leader and mentor with the ability to inspire, align, and support diverse teams. Excellent communication, conflict resolution, and interpersonal skills. Highly organized, detail-oriented, and capable of juggling multiple priorities in a fast-paced environment. Education Business Administration, Human Resources, Operations Management, or a related field. Professional certifications in either HR and/or Operations are beneficial but not required If you’re a strategic thinker who can roll up your sleeves and drive operational excellence with a people-first mindset—we want to meet you. Show more Show less

Job Description Esper revolutionizes device management by redefining what it should be: a driver of business growth. With advanced and modern capabilities, automation replaces outdated workflows, re-provisioning becomes obsolete, and managing by exception transforms efficiency, resulting in increased efficiency, improves ROI, and bolsters security for device fleets of all sizes. Esper has been recognized as number 363 on Inc. Magazines 2024 5000 fastest-growing private companies in America, and 133 on the 2024 Deloitte Technology Fast 500. Some of the world s most innovative brands like Google, Doordash, Taco Bell, Clinical ink, SF 49ers, and Intelity rely on Esper to deliver exceptional device experiences. Esper partners with the leading mobile device hardware manufacturers, solution providers, and distributors globally. Esper is looking for a Director of Operations to lead our Bangalore office s administrative Operations and HR functions. This hybrid leadership role blends strategic planning with hands-on execution across workplace operations and people management. The ideal candidate has deep experience in office administration, facilities, and HR, and brings a proactive, systems-driven mindset to enabling a high-performing, people-first workplace. What You ll Be Doing Strategic Leadership Align operations and HR practices with business objectives in collaboration with senior leadership. Use data and key metrics to inform decisions and optimize office operations and workforce strategy. Champion workplace culture, DEI initiatives, and employee experience programs across the organization. Administrative & Office Operations Lead and Oversee daily administrative operations, facilities, vendor management, and general office infrastructure. Establish and refine scalable processes, systems, and policies that boost efficiency and reduce friction. Manage budgeting, cost controls, space planning, and procurement in alignment with company growth. Human Resources Supervise the HR function, including talent acquisition, onboarding, employee engagement, and compliance. Oversee performance management systems, payroll and benefits administration and employee development frameworks. Ensure HR practices align with local labor laws, company policies, and global HR standards. Act as a culture steward advising on employee relations, conflict resolution, and team well-being. What We re Looking For 10+ years in administrative/office operations with significant leadership responsibility. 10+ years of progressive experience in human resources across core areas (recruitment, performance, compliance, employee relations). Experience leading cross-functional teams Proven track record in process optimization, cost-saving initiatives, and scaling operations. Strong people leader and mentor with the ability to inspire, align, and support diverse teams. Excellent communication, conflict resolution, and interpersonal skills. Highly organized, detail-oriented, and capable of juggling multiple priorities in a fast-paced environment. Education: Business Administration, Human Resources, Operations Management, or a related field. Professional certifications in either HR and/or Operations are beneficial but not required If you re a strategic thinker who can roll up your sleeves and drive operational excellence with a people-first mindset we want to meet you.

Job Description Esper revolutionizes device management by redefining what it should be: a driver of business growth. With advanced and modern capabilities, automation replaces outdated workflows, re-provisioning becomes obsolete, and managing by exception transforms efficiency, resulting in increased efficiency, improves ROI, and bolsters security for device fleets of all sizes. Esper has been recognized as number 363 on Inc. Magazine's 2024 5000 fastest-growing private companies in America, and 133 on the 2024 Deloitte Technology Fast 500. Some of the world’s most innovative brands like Google, Doordash, Taco Bell, Clinical ink, SF 49ers, and Intelity rely on Esper to deliver exceptional device experiences. Esper partners with the leading mobile device hardware manufacturers, solution providers, and distributors globally. As a Technical Support Engineer, you'll be the first line of support for our diverse clientele. This role is at the heart of our mission to drive technology forward while providing an exceptional customer experience. If you're a skilled Technical Support Specialist who thrives in a fast-paced, agile environment and is passionate about delivering tech solutions, we want you on our team. What You'll Be Doing Deliver telephone and email-based technical support to Esper customers who have implemented our solutions, resolving issues promptly and efficiently. Gather essential information related to customer-reported issues, diagnose and investigate problems, and provide comprehensive answers to customer queries. Offer top-tier customer service in the realm of Mobile Device Management Solutions. Exhibit strong organizational skills to plan, prioritize, and manage workloads, consistently meeting service standards and objectives. Strive to provide swift responses to all customer requests, enhancing the overall customer experience. Utilize a range of devices to replicate customer environments, facilitating in-depth issue troubleshooting. Collaborate with internal product support teams to resolve product-related issues. Adapt to different day/night shifts as needed. Opportunity to work and enhanced your skills to the next level What We’re Looking For Knowledge of SaaS product support, particularly in a cloud console environment, with a preference for experience in mobility solutions. Proficiency in Mobile Device Platforms(Android and iOS) Familiarity with log collection and analysis tools. Experience with support desk/CRM tools like Zendesk, or Salesforce. Exposure to issue tracking software such as Jira.. 2- 5 years of experience in customer support or the customer experience space. Independent decision-making ability. Strong communication skills in English, both written and verbal. Exceptional multitasking and attention to detail. Passion for resolving customer issues. Bonus Points for Having Domain expertise in DevOps, Hardware, SaaS, or Android. Understanding of Mobile Device Management (MDM) and Enterprise Mobility Management (EMM). Proven experience in a dynamic, high-growth environment. Show more Show less

Job Description Esper revolutionizes device management by redefining what it should be: a driver of business growth. With advanced and modern capabilities, automation replaces outdated workflows, re-provisioning becomes obsolete, and managing by exception transforms efficiency, resulting in increased efficiency, improves ROI, and bolsters security for device fleets of all sizes. Esper has been recognized as number 363 on Inc. Magazine's 2024 5000 fastest-growing private companies in America, and 133 on the 2024 Deloitte Technology Fast 500. Some of the world’s most innovative brands like Google, Doordash, Taco Bell, Clinical ink, SF 49ers, and Intelity rely on Esper to deliver exceptional device experiences. Esper partners with the leading mobile device hardware manufacturers, solution providers, and distributors globally. As a Senior Account Manager, you are central to Esper's success and growth. You will be the primary point of contact in the post-sales journey of the customer, who will ensure customer delight via adoption and delivery of Esper’s solutions, Through your consultative relationship skills, you will identify, qualify, and close expansion and renewal opportunities. This is a global role, you will be required to conduct regular business reviews with APAC and US based customers. The ideal candidate will possess both sales and a technical background, to drive engagement with decision-makers and influencers within product engineering and IT teams. Must have flexibility to meet with customers with no travel restrictions. What You'll Be Doing Effectively manage and nurture your customer relationships. Monitor and assess the health of customer accounts, proactively addressing any issues to ensure a positive customer experience. Keep track of Net Promoter Score (NPS) and customer device counts to gauge customer satisfaction and product usage. Design and conduct effective QBR processes, in close partnership with a Technical Implementation Manager. Engage with VP+ level executive sponsors at Esper’s largest clients, to demonstrate the business value of their investments and uncover opportunities for expanded ROI Upsell premium products (analytics, custom firmware, device validation, multiple OS configurations), and professional services offerings. Manage customer renewals in your book of business Process leadership to implement, scale, and operate our transactional renewal process Serve as an internal advocate and the voice of the Customer Delight organization to Product & Engineering, and other Go to Market Organizations Facilitate communication between the customer and internal teams to ensure timely and effective resolution of issues. What We're Looking For You’re scrappy, and driven and can stay abreast with quick-paced deal cycles and take ownership of your book of business with external and internal stakeholders. 6+years of demonstrated success in SaaS technical sales or account management. Demonstrated experience in leveraging nuanced, technically complex products to drive business outcomes for clients & partners. Aptitude for learning technical concepts/terms (Technical background in engineering, computer science, or MIS a plus) Proven track record of performance (top 10-20% of company) in past sales positions Show more Show less

Job Description Esper revolutionizes device management by redefining what it should be: a driver of business growth. With advanced and modern capabilities, automation replaces outdated workflows, re-provisioning becomes obsolete, and managing by exception transforms efficiency, resulting in increased efficiency, improves ROI, and bolsters security for device fleets of all sizes. Esper has been recognized as number 363 on Inc. Magazines 2024 5000 fastest-growing private companies in America, and 133 on the 2024 Deloitte Technology Fast 500. Some of the world s most innovative brands like Google, Doordash, Taco Bell, Clinical ink, SF 49ers, and Intelity rely on Esper to deliver exceptional device experiences. Esper partners with the leading mobile device hardware manufacturers, solution providers, and distributors globally. As a Technical Support Engineer, youll be the first line of support for our diverse clientele. This role is at the heart of our mission to drive technology forward while providing an exceptional customer experience. If youre a skilled Technical Support Specialist who thrives in a fast-paced, agile environment and is passionate about delivering tech solutions, we want you on our team. What Youll Be Doing Deliver telephone and email-based technical support to Esper customers who have implemented our solutions, resolving issues promptly and efficiently. Gather essential information related to customer-reported issues, diagnose and investigate problems, and provide comprehensive answers to customer queries. Offer top-tier customer service in the realm of Mobile Device Management Solutions. Exhibit strong organizational skills to plan, prioritize, and manage workloads, consistently meeting service standards and objectives. Strive to provide swift responses to all customer requests, enhancing the overall customer experience. Utilize a range of devices to replicate customer environments, facilitating in-depth issue troubleshooting. Collaborate with internal product support teams to resolve product-related issues. Adapt to different day/night shifts as needed. Opportunity to work and enhanced your skills to the next level What We re Looking For Knowledge of SaaS product support, particularly in a cloud console environment, with a preference for experience in mobility solutions. Proficiency in Mobile Device Platforms(Android and iOS) Familiarity with log collection and analysis tools. Experience with support desk/CRM tools like Zendesk, or Salesforce. Exposure to issue tracking software such as Jira.. 2- 5 years of experience in customer support or the customer experience space. Independent decision-making ability. Strong communication skills in English, both written and verbal. Exceptional multitasking and attention to detail. Passion for resolving customer issues. Bonus Points for Having Domain expertise in DevOps, Hardware, SaaS, or Android. Understanding of Mobile Device Management (MDM) and Enterprise Mobility Management (EMM). Proven experience in a dynamic, high-growth environment.

Job Description Esper is experiencing hyper growth! We re the industry s first DevOps SaaS platform designed to provide a simple, safe, and secure way for engineering and DevOps teams to release applications and manage smart Android devices. Our device infrastructure enables developer, mid-market orgs, and enterprise fleets of 100,000+ devices to deliver their software as a service. Esper has rapidly-growing global customer adoption among some of the world s most innovative major brands in retail, hospitality, logistics, and healthcare. We are looking for a Senior Recruiter to help us find and attract top-tier talent across engineering, product, and occasionally marketing and operations functions. In this role, you will serve as a strategic partner to hiring managers, bringing deep knowledge of the tech talent landscape, creative sourcing strategies, and a passion for building strong, diverse teams. What Youll Be Doing Own full-cycle recruitment for technical and non-technical roles including sourcing, screening, scheduling, and offer negotiation. Partner closely with leaders to understand hiring needs and define success profiles Develop and execute effective sourcing strategies to attract, hire employees and ensure there is a strong talent pipeline for future growth Deliver an exceptional candidate experience that reflects our brand and values Track and analyze hiring metrics to optimize the recruiting process and ensure hiring goals are met Help hiring managers craft job descriptions and forecast requirements on a regular basis. Collaborate with People Operations and hiring managers to continuously improve our recruitment process Work with the marketing team to conduct various campaigns to attract talent Champion inclusive hiring practices and help foster a diverse and equitable workplace Skills & Abilities 8 - 10 yrs of experience of full-cycle recruiting, with at least 4 as a technical recruiter Proven track record of hiring software engineers, product managers, and/or data professionals Deep understanding of technical roles, skills, and how to evaluate them Experience in scaling up start up / high-growth environments Strong sourcing expertise with ATS platforms and different sourcing channels Excellent communication and stakeholder management skills Excellent problem-solving skills Ability to work in a fast-paced startup environment What we think makes us special Esper is a fast-growing, well-funded company where everyone matters and you can see your impact daily. We trust our teammates and offer intense ownership and therefore accountability. We re inventing the future and building something special. The team really enjoys what we do and cares about your input. We don t hire just to fill a spot, we want you to make a difference.

Job Description Esper is experiencing hyper growth! We’re the industry’s first DevOps SaaS platform designed to provide a simple, safe, and secure way for engineering and DevOps teams to release applications and manage smart Android devices. Our device infrastructure enables developer, mid-market orgs, and enterprise fleets of 100,000+ devices to deliver their software as a service. Esper has rapidly-growing global customer adoption among some of the world’s most innovative major brands in retail, hospitality, logistics, and healthcare. We are seeking a proactive and detail-oriented HR Associate with 2–4 years of experience to join our growing team. This is an exciting opportunity for someone passionate about HR to contribute across various functions in a dynamic and fast-paced environment. The role offers significant potential for career growth and hands-on experience in multiple areas of human resources. What You'll Be Doing Coordinate onboarding processes and ensure smooth integration of new hires Coordinate offboarding processes, including the preparation of exit documents Maintain and update employee records in the HRIS, ensuring data accuracy and compliance Assist with background verification for new hires Support employee engagement initiatives by conducting internal events Assist in preparing performance review letters and managing related documentation Prepare and support compliance audits and reporting requirements. Handle day-to-day HR queries and provide support to employees. Support benefits administration and CSR Initiatives Skills & Abilities 2–4 years of relevant experience in Human Resources Prior experience in a startup environment is a strong plus Proficiency with HR Information Systems (HRIS) Thorough knowledge of employment-related laws and regulations Strong interpersonal and communication skills Highly organized with attention to detail and a collaborative mindset Outstanding written, verbal, and interpersonal skills Ability to multi-task and adapt in a fast-paced environment What We Think Makes Us Special Esper is a fast-growing, well-funded company where everyone matters and you can see your impact daily. We trust our teammates and offer intense ownership and therefore accountability. We’re inventing the future and building something special. The team really enjoys what we do and cares about your input. We don’t hire just to fill a spot, we want you to make a difference.

Job Description Esper is experiencing hyper growth! We’re the industry’s first DevOps SaaS platform designed to provide a simple, safe, and secure way for engineering and DevOps teams to release applications and manage smart Android devices. Our device infrastructure enables developer, mid-market orgs, and enterprise fleets of 100,000+ devices to deliver their software as a service. Esper has rapidly-growing global customer adoption among some of the world’s most innovative major brands in retail, hospitality, logistics, and healthcare. We are looking for a Senior Recruiter to help us find and attract top-tier talent across engineering, product, and occasionally marketing and operations functions. In this role, you will serve as a strategic partner to hiring managers, bringing deep knowledge of the tech talent landscape, creative sourcing strategies, and a passion for building strong, diverse teams. What You'll Be Doing Own full-cycle recruitment for technical and non-technical roles including sourcing, screening, scheduling, and offer negotiation. Partner closely with leaders to understand hiring needs and define success profiles Develop and execute effective sourcing strategies to attract, hire employees and ensure there is a strong talent pipeline for future growth Deliver an exceptional candidate experience that reflects our brand and values Track and analyze hiring metrics to optimize the recruiting process and ensure hiring goals are met Help hiring managers craft job descriptions and forecast requirements on a regular basis. Collaborate with People Operations and hiring managers to continuously improve our recruitment process Work with the marketing team to conduct various campaigns to attract talent Champion inclusive hiring practices and help foster a diverse and equitable workplace Skills & Abilities 8 - 10 yrs of experience of full-cycle recruiting, with at least 4 as a technical recruiter Proven track record of hiring software engineers, product managers, and/or data professionals Deep understanding of technical roles, skills, and how to evaluate them Experience in scaling up start up / high-growth environments Strong sourcing expertise with ATS platforms and different sourcing channels Excellent communication and stakeholder management skills Excellent problem-solving skills Ability to work in a fast-paced startup environment What We Think Makes Us Special Esper is a fast-growing, well-funded company where everyone matters and you can see your impact daily. We trust our teammates and offer intense ownership and therefore accountability. We’re inventing the future and building something special. The team really enjoys what we do and cares about your input. We don’t hire just to fill a spot, we want you to make a difference.

In this role, you will contribute to a critical and highly-visible function within the Esper business. You will have the opportunity to autonomously deliver the technical direction of the service and the feature roadmap. Working with extraordinary talent, you will deliver end-to-end features, improve platform quality, and act as a technical leader. If you are excited about making a significant impact on Esper and the device industry, you will find this role engaging, challenging, and full of opportunities to learn and grow. You will be responsible for end-to-end implementation and maintenance of features, fixes, and enhancements to the platform. Your contributions will directly and immediately enhance the experience of our customers. This role offers the chance to work with cutting-edge technologies and solve scalability issues associated with managing millions of devices. Each project you undertake will expand the scope of your impact on the platform. Your responsibilities will include improving the Esper Platform by planning, recommending, and executing strategic projects. Using metrics and data, you will provide insights on customer usage, bottlenecks, future requirements, security, and scalability of the platform. You will establish standards, guidelines, sample projects, and demos to influence engineering teams to write stable, secure, maintainable, and quality code. Collaboration with distributed teams will be essential to drive changes, write root cause analyses (RCAs), and coordinate resolutions for production incidents. Additionally, you will objectively assess new technologies, tools, frameworks, and design patterns for adoption into the Esper Platform. You will become the Subject Matter Expert (SME) for the Platform SRE team and be responsible for various SRE tasks including performance testing, API test automation, maintaining Kubernetes clusters, automations, and release-related tasks. The ideal candidate for this role should have at least 5 years of experience. Hands-on experience in building and managing cloud systems on one or more providers such as AWS, GCP, or Azure is required. Knowledge of Computer Science fundamentals like Data Structures, Algorithms, Operating Systems, and Networks is essential. Experience in designing, developing, and deploying at least one customer-facing project is expected. Proficiency in scripting or any modern programming languages is necessary, along with experience in developing and deploying on UNIX/Linux-based systems. Hands-on experience in performance optimization using multiple metrics, as well as familiarity with microservices and container technologies like Docker, Kubernetes, and OpenShift, is important. Understanding best security practices for implementing Infrastructure as Code (IAC), automation, and CI/CD workflows is a plus. Familiarity with tools such as Jenkins and Buildkite, as well as knowledge of performance testing and automation testing, will be advantageous.,