Sr. Associate/ Lead/ Manager - Customer Advocacy and Reporting

Role & responsibilities

• Sr. Associate/ Lead/ Manager - Customer Advocacy and Reporting We are seeking a highly skilled and experienced professional to lead our Customer Advocacy and Reporting team. The ideal candidate will have a strong background in customer advocacy, customer service, and reporting, with expertise in SQL and data visualization tools such as Tableau.
• Location Bangalore, India Responsibilities Lead the Customer Advocacy and Reporting team to drive business growth through customer insights and data-driven decision-making.
• Develop and implement customer advocacy strategies to enhance customer satisfaction and loyalty.
• Design and deliver reports and analytics to stakeholders, using SQL and data visualization tools such as Tableau.
• Handle and respond to complaints filed with regulators on behalf of the bank Provide exceptional customer service and support to internal stakeholders, responding to inquiries and resolving issues, escalations in a timely and professional manner.
• Stay up-to-date with industry trends and best practices in customer advocacy and reporting, applying this knowledge to drive continuous improvement and innovation.
• Requirements 3-12 years of experience in customer advocacy, customer service, or a related field.
• People management and Stakeholder management experience for Lead and Manager level proven track record of success in leading teams and driving business growth through customer insights and data-driven decision-making.
• Expertise in SQL and data visualization tools such as Tableau for reporting.
• Strong analytical and problem-solving skills, with the ability to interpret complex data and communicate insights effectively.
• Excellent customer service and communication skills, with the ability to build strong relationships with internal stakeholders.
• Ability to work in a fast-paced environment and prioritize multiple tasks and projects simultaneously.

Contact Person: Subashini

Email ID : subashini@gojobs.biz