Millennium Technology Services is seeking a skilled Storage Engineer to help power the next generation of infrastructure for enterprise clients. If you are passionate about storage technologies and data center performance, we want you on our team. Key Responsibilities Daily administration and proactive support of the storage infrastructure Audit and report storage performance, utilization, and errors Serve as a trusted advisor to clients and internal stakeholders Provide onsite staffing augmentation for customer storage teams Interface with Pure Storage Global Services for escalation and technical support Operate within a customer’s IT Service Management (ITSM) framework Support data migrations, disaster recovery, backup/restore, storage consolidation, and performance tuning projects Qualifications & Requirements Strong knowledge of Pure Storage FlashArrays and Purity OS (including ActiveCluster) Solid grasp of networking (Ethernet, IP, DNS, FC switches, routers, etc.); Cisco ACI exposure is a plus Understanding of SAN/NAS storage, storage efficiency software, and replication tools Familiar with storage operations tools and best practices Hands-on knowledge of storage protocols: FC, iSCSI, NAS, SAN Familiar with multipathing configuration and storage monitoring Solid understanding of Microsoft Windows OS (NTFS, shares, domain structures) Proficiency in Unix/Linux system administration (especially AIX); familiarity with NFS, NIS/NIS+, Oracle ASM Bonus: Experience with Cirrus Data Solutions Appliance or block data migration tools Data center migration/consolidation project experience Bachelor’s degree in Electrical Engineering, Computer Science, or related field 5–10+ years in IT operations (preferably storage-centric) ITIL V4 Foundation certification preferred
As a Program Manager, you will be responsible for leading programs consisting of multiple projects managed by Project Managers. These projects may have shared dependencies, and your role will be vital in ensuring the delivery of the overall program to realize benefits across the program and achieve customer value. You will provide vision, strategy, governance, and alignment with business objectives, while also overseeing program metric tracking, financial management, and profitability. Your leadership will be crucial in ensuring that the customer and program team are held accountable for delivering programs on time, within budget, and with high quality to achieve customer satisfaction. You will be involved in overall program-level planning, resource management, stakeholder engagement, communications planning, and oversight of interdependent projects to ensure a smooth transition to operations. Additionally, you will act as a mentor and the first point of escalation for Project Managers. In your role, you will identify opportunities for additional business, provide input to presales evaluation, requirements gathering, and renewals. You will also be responsible for identifying risks and issues and developing risk response strategies at the program level. Managing partner/subcontractor delivery and commercials will also be part of your duties. When required, you will lead and manage end-to-end projects encompassing requirements, planning, design, testing, control, integration, and transition/closure of Large Scale, Multi-Vendor, Multi-Technology, and Enterprise Level Solutions. Establishing and maintaining relationships with stakeholders, effective communication with executives and stakeholders, and driving account strategy from a delivery perspective will be key aspects of your role. To qualify for this position, you should have experience in leading cross-functional teams to deliver business and technical capabilities. You must possess excellent interpersonal and communication skills to influence and communicate effectively with senior-level leadership and functional management. Adapting to changing environments, leveraging various leadership styles, interacting with front-line and senior managers, and demonstrating strong influencing skills are essential. You should also be customer-focused, able to manage conflict effectively, and capable of driving an account strategy from a delivery perspective. Strong negotiation skills, partner and vendor relationship management, and proficiency in software tools such as Microsoft Project, Excel, Word, and PowerPoint are required. Experience in IT operations, support functions, network management, systems integration, and core PMI competencies is essential. Additionally, familiarity with ITIL or eTOM knowledge, consulting capabilities, and the ability to navigate various environments within the organization are desired. This position requires you to be adaptable, function well in a dynamic environment, remain calm under pressure, and provide vision and strategic direction to the team. You should be highly effective at managing conflict, have extensive systems integration experience, and possess strong negotiation skills. Willingness and ability to travel regularly, consulting capabilities, and understanding of collaboration-specific project needs are also important for this role.,
Software Strategy(SWS) Network Engineer Enterprise/Service Provider Customers, Impact Analysis Services Support ( Bugscrub a.k.a. Impact Analysis） The primary requirement is that the candidate is able to proactively perform the following required tasks, but recruitment according to skills can also be considered. Please make suggestions for the following skills, including support levels. (1: can be handled without support; 2: can be handled with support; 3: proficiency required) Skill Level As an SWS engineer, the candidate is responsible for carrying out work within the due date while collaborating with other SWS teams while scrutinizing the presence or absence of impact on the target customer of the assigned bug, achieving QCD. As an SWS engineer, the candidate ia able to discuss/explain Bug scrub results for target customers of assigned bugs with reviewers and smoothly proceed with work to ensure the quality of deliverables As an SWS engineer, the candidate is able to communicate via email and chat with people in charge of internal related departments in English and Japanese for assigned bug investigations The candidate is interested in new technologies and can respond with positive thinking and is willing to learn these voluntarily. Must have: Network engineer experience (3 years or more years). Possesses basic knowledge of Router and Switch equipment's. Business-level communication skills through email and chat in English. Optional: Network Specialist Certification in JP (NW), CCNA, CCNP, or equivalent qualification Must have: Have experience by handling NW related projects (or close to) for at least 2-3 years as an NW Engineer. Must have: Having the ability to become a team player and promote team work while carrying out bug investigations assigned as an NW Engineer. Optional: Regardless of technology, the candidate has experience investigating and analyzing bug information, creating workarounds (troubleshooting), root cause analysis(RCA), and explanation materials of the customer issues for networks and common IT network infrastructure. Those who have a way of thinking and experience in troubleshooting are a plus. Optional: Those who have experience presenting deliverables to customers are a plus.
Develop advanced automation self-service for digital and voice channels per specifications. Utilize Large Language Models (LLM) in support of building guest-facing applications. Work closely with Contact Center IT staff ensuring seamless integration between legacy IVR/Chat flows and self-service BOT flows. Build/support API integrations between BOT and backend systems Participate in planning and design sessions with various cross-functional teams Create and maintain necessary system documentation along with following Client change control best practices. Skills/Experience: Self-service omni channel (voice chat) configuration experience. Contact IVR routing and omni channel flow development Integration between 3rd party applications and backend systems Artificial intelligence and large language models Good experience with CXOne and CCAAS application Strong interpersonal and oral communication skills Highly self-motivated and directed Proven analytical and problem-solving abilities Strong customer service orientation Ability to maintain collaborative relationships across diverse business units CCAAS experience 3+ years Voice/chat BOT development experience Omni channel flow development experience General knowledge of APIs Large Language Model experience nan