Cx1 Engineer

Millennium Technology Services

3 - 8 years

5 - 10 Lacs

bengaluru

Posted:3 hours ago| Platform:

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Skills Required

automation backend customer service orientation ivr analytical artificial intelligence routing it staff

Work Mode

Work from Office

Job Type

Full Time

Job Description

Develop advanced automation self-service for digital and voice channels per specifications.
Utilize Large Language Models (LLM) in support of building guest-facing applications.
Work closely with Contact Center IT staff ensuring seamless integration between legacy IVR/Chat flows and self-service BOT flows.
Build/support API integrations between BOT and backend systems
Participate in planning and design sessions with various cross-functional teams
Create and maintain necessary system documentation along with following Client change control best practices.

Skills/Experience:

Self-service omni channel (voice chat) configuration experience.
Contact IVR routing and omni channel flow development
Integration between 3rd party applications and backend systems
Artificial intelligence and large language models
Good experience with CXOne and CCAAS application
Strong interpersonal and oral communication skills
Highly self-motivated and directed
Proven analytical and problem-solving abilities
Strong customer service orientation
Ability to maintain collaborative relationships across diverse business units
CCAAS experience 3+ years
Voice/chat BOT development experience
Omni channel flow development experience
General knowledge of APIs
Large Language Model experience

nan

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3.0 - 8.0 yrs

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