135 Customer Advocacy Jobs - Page 6

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale unleashing the potential of businesses and people The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter By taking advantage of all structured and unstructured data securing and protecting private information more effectively Elastics complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI, What Is The Role You will have the opportunity to work with a tremendous serv...

Looking only for BTech (CS/IT)/BSc (IT)/BCA as undergraduation and full time MBA Management Trainee Customer Success Customer Success Group Mumbai Welcome to BUSINESSNEXT, where we believe in maximizing your true potential while doing something purposeful, we invite you to #UNLIMIT with us. Our commitment to innovation and forward-thinking is reflected in everything we do, and we're looking for like-minded individuals to join our team. If you're looking for a rewarding career in a company that values your creativity, collaboration, and innovation, we invite you to explore this opportunity and join us in being #UpForTomorrow. The Opportunity: Are you ready to champion customer success in the ...

Job description: Develops Healthy Customer Relationship Enhances Customer Training Evaluates and Analyses Customer Needs Builds Trust and Transparency with Clients Onboards New Clients Acts as a Customer Advocate Encourages Customers to Upgrade their Products Promotes Customer Loyalty Meet Quarterly and Annual Renewal and Upsell Targets Ensuring Monthly, Quarterly, and Annual Reports are sent out to the clients Ability to work cross-functionally with teams like sales, product, and support. Strong presentation and training skills. Customer-focused with a knack for identifying opportunities and solving problems Preferred candidate profile: Excellent written and verbal communication skills spec...

As the primary point of contact for assigned customers, you will manage technical support, resolve issues, and represent customer interests within the company. Your role includes analyzing product updates, supporting during outages, collaborating with teams to enhance service, and maintaining optimal network health from a Service Warranty Support perspective. You Have: Technical ExpertiseProficient in network operations, technical support services, and troubleshooting. Customer CommunicationExcellent verbal and written communication skills, especially in customer-facing scenarios. Analytical AbilitiesCapable of analyzing product release notes, alerts, and customer feedback to provide actiona...

Role & responsibilities Lead, mentor, and develop a team of Customer Advocacy Specialists. Set performance goals, monitor KPIs, and conduct regular feedback sessions. Serve as a point of escalation for complex or sensitive customer issues. Build and maintain strong relationships with key accounts to promote long-term loyalty. Identify opportunities to improve customer journeys and support processes. Implement tools and systems that streamline communication and engagement. Create and maintain documentation for customer interaction best practices. Prerequisities Bachelor's degree in Business, Marketing, Communications, or a related field. 5+ years of experience in Customer Success, Support, or...

We are looking for a driven Product Marketer who will be responsible for crafting compelling product narratives, understanding ICPs, writing product pages and landing content, and helping marketing with GTM strategies. You will provide competitive intelligence, messaging, and positioning of our products. The company will depend on you to define its products for better market understanding. If you are passionate about carefully researching customer needs and developing great communication strategies to answer them, we have the perfect job for you! Key Responsibilities: Market research Analyze market trends and the competitive landscape to identify opportunities and challenges for Inogic produ...

Workday Support is looking for a dedicated, ambitious and self-driven Technical Account Manager with a passion for customer relations. This role requires a self-motivated professional with technical acumen that consistently brings a high level of commitment to customers and Workday teammates. The ideal candidate brings strong communication and project management skills as well as strong technical background and the ability to strategically and tactically navigate the challenges with large and complex customers. The Technical Account Manager will develop and maintain close relationships with a strategic group of implementing and production customers. The ideal candidate will coordinate and pr...

Role & responsibilities Client Relationship Management: Build and maintain long-term relationships with customers, ensuring they achieve their business objectives with Emarson Infotechs solutions. Onboarding & Training: Guide new customers through the onboarding process, providing training and resources to maximize product adoption. Customer Advocacy: Serve as the voice of the customer within Emarson Infotech, gathering feedback and driving continuous improvements. Account Growth & Expansion: Identify upsell and cross-sell opportunities based on customer needs and work closely with the sales team to drive business growth. Proactive Support & Issue Resolution: Address customer concerns, troub...

The Care Customer Technical Associate is the primary technical liaison between the customer and Nokia Care organisation for technical support activities and builds trusted advisor relationship with his / her designated customer, advocating for customer interests within Nokia. Acts as a resource having up-to-date, detailed technical knowledge of his / her designated customer network as well as product expertise. Provides technical guidance to software service team to deliver customer-oriented solutions. You have: Strong expertise in BNG, CGNAT, Radius, Routing Protocols, MPLS, L2/L3 VPNs. Hands-on experience with Nokia CLI and platforms like 7750 SR, 7250 IXR. Solid understanding of network o...

In this role, you will be the primary point of contact for Nokias Technical Support Service, specifically dedicated to an assigned customer. You will manage difficult situations and conflicts, ensuring customer satisfaction by providing effective communication on technical, operational, and quality-related issues. You will represent the customers interests within Nokia, ensuring that their concerns are addressed and that product release notes and alerts are effectively communicated. Additionally, you will provide guidance on upgrades and retrofits when necessary and support Emergency Management (EM) teams in handling outages. Your responsibilities will also include maintaining accurate infor...