Customer Success Manager

Job Description

Role & responsibilities Client Relationship Management: Build and maintain long-term relationships with customers, ensuring they achieve their business objectives with Emarson Infotechs solutions. Onboarding & Training: Guide new customers through the onboarding process, providing training and resources to maximize product adoption. Customer Advocacy: Serve as the voice of the customer within Emarson Infotech, gathering feedback and driving continuous improvements. Account Growth & Expansion: Identify upsell and cross-sell opportunities based on customer needs and work closely with the sales team to drive business growth. Proactive Support & Issue Resolution: Address customer concerns, troubleshoot issues, and collaborate with internal teams to provide timely solutions. Performance Tracking: Monitor key success metrics such as product usage, customer engagement, and satisfaction scores to ensure a high level of retention. Strategic Consultations: Conduct regular business reviews with clients to align solutions with their evolving needs and digital transformation goals. Preferred candidate profile Bachelors degree in business, IT, or a related field. 2-5 years of experience in customer success, account management, or a related role in the IT/networking industry. Strong understanding of network integration, infrastructure solutions, and enterprise IT environments. Excellent communication, interpersonal, and problem-solving skills. Ability to manage multiple accounts and projects simultaneously. Experience with CRM tools (e.g., Salesforce, HubSpot) is a plus. Customer-focused mindset with a passion for delivering value.