Customer Success Manager

1 - 2 years

4 - 8 Lacs

Posted:22 hours ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

  • Provide regular updates to the clients on the progress of customer service projects and campaigns.
  • Develop open and effective channel of communication with clients.
  • Cross selling and upselling services and regular follow up with existing clients
  • Do weekly cadence with the customer and internal team to bridge the gap between customer and operations team for timely project completion.
  • Coordinate internal projects and determine the best utilization of resources to increase customer service.
  • Respond to client inquiries in a timely and professional manner.
Skills Required :
  • Proven experience as Key Account Manager
  • Excellent communication and interpersonal skills
  • Good time management and organizational skills
  • Ability to develop good relationships with current and potential clients
  • Strong analytical and problem- solving skills
Qualification :
  • Bachelors / Masters Degree in business administration, sales or relevant field

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