481 Customer Success Jobs

If you thrive on enterprise sales and possess a talent for managing strategic partnerships, and are enthusiastic about the opportunity to work at the intersection of drones and AI, FlytBase is looking for someone like you. If the idea of establishing a global category leader excites you and you enjoy developing innovative channel partner programs that drive growth and foster meaningful relationships, then FlytBase may be the ideal environment for you. Here, you will have the chance to leverage AI and cutting-edge technology, collaborate with top-tier partners, and play a crucial role in shaping the future of the drone autonomy revolution. At FlytBase, we are not just developing a product; we are on a zero-to-one journey, creating a whole new global category that has never existed before. Our mission is to unlock the world's third dimension with fully autonomous drones, requiring first-principle thinking, bold experimentation, and a willingness to push boundaries. If you are tired of conventional playbooks and seeking a fresh and exciting opportunity involving drones, FlytBase is the place for you. The Role and Responsibilities include: **Key Responsibilities** - Drive Global Revenue: Collaborate with regional account managers to achieve monthly and quarterly revenue targets across various regions. - Channel Partner Management: Strengthen relationships with FlytBase's global partner ecosystem and develop innovative partner programs to increase brand visibility and drive sales. - Consultative Selling & Solution Design: Understand customers" business challenges and propose tailored drone autonomy solutions. - Lead Qualification & Conversion: Qualify and nurture global leads, tracking conversion rates and optimizing lead management using AI and CRM tools. - Manage P&L: Own the P&L responsibility for designated regions or channels to ensure sustainable growth. - Sales Collateral & Presentations: Create compelling presentations, white papers, case studies, and blogs in collaboration with the team. - Partner Support & Proposals: Collaborate with partners to develop techno-commercial proposals and ensure alignment with FlytBase's offerings for enterprise clients. - Business Metrics & Reporting: Track and analyze performance using AI, CRMs, analytics, and contract management tools to provide market and customer insights. - Innovation & Process Improvement: Implement new systems to enhance sales and business operations and leverage AI tools for business intelligence. - Customer Success Collaboration: Work with the Customer Success team to ensure smooth customer onboarding and facilitate growth. - Global Travel & Representation: Attend international trade shows, partner events, and product demos to represent FlytBase's global presence. **Best suited for candidates who** - Are People-Person with outstanding interpersonal skills. - Are AI-Savvy and comfortable with AI-driven tools. - Enjoy diving deep into customer challenges and crafting tailored solutions. - Are Empathetic Communicators fostering trust and partnership. - Have 2+ years of full-time experience in enterprise software sales with a bachelor's degree in engineering or business. - Are Metrics-driven and familiar with key business metrics. - Thrive in a fast-paced startup environment and are growth-oriented. - Take ownership of revenue targets and lead-generation goals. - Have a knack for closing deals and providing exceptional customer service. **Compensation** The annual CTC for this role is market competitive and depends on the quality of work experience, degree of professionalism, culture fit, and alignment with FlytBase's long-term business strategy. **Perks** - Fast-paced startup culture - Hacker mode environment - Enthusiastic and approachable team - Professional autonomy - Company-wide sense of purpose - Flexible work hours - Informal dress code **How to apply** Send your CV with a cover letter to careers@flytbase.com to be considered for this exciting opportunity at FlytBase.,

As a Program & Ops Manager on Okta's Product Acceleration Team (PAT), you will play a strategic role in bringing new products to market faster and more effectively. You will own and drive high-impact, cross-functional programs such as Product Betas, Early Access Programs (EAPs), and New Product Launches. Your focus will be on orchestrating key initiatives across the product development lifecycle, ensuring stakeholder alignment, mitigating risks, and accelerating time-to-market. This role requires strong program leadership, clear communication, and the ability to influence and collaborate across a wide range of teams including Product Management, Engineering, Sales, Marketing, Customer Success, and Support. Key Responsibilities: End-to-End Program Ownership: Lead the planning, execution, and delivery of complex, cross-functional programs that support the PAT's mission to accelerate product readiness and GTM success. Partner with Cross-functional teams to shape program scope, timelines, and success metrics. Establish clear program structures, track progress, and ensure accountability across teams. Early Access Program & Beta Management: Drive the full lifecycle of Early Access Programs, from defining entry criteria and participant selection to feedback collection and exit planning. Ensure that programs deliver meaningful customer insights and inform product readiness decisions. Partner closely with Support and Customer Success to enable successful beta customer experiences. Cross-Functional Coordination & GTM Readiness: Serve as a central point of coordination for cross-functional GTM planning and execution. Align stakeholders on milestones, resource needs, and launch dependencies. Maintain clear and consistent communication across functions and regions to ensure readiness and alignment. Strategic Communication & Reporting: Develop concise, executive-level updates that communicate program progress, outcomes, and strategic implications. Consolidate input across stakeholders into coherent narratives for leadership reviews. Represent PAT in key planning forums and leadership syncs. Regional Enablement & Customer Alignment (EMEA/APJ): Adapt programs for regional teams by collaborating with local Product, Marketing, and Field teams. Shape customer-facing roadmap messaging and manage customer engagements (e.g., briefings, QBRs) aligned to program goals. Track customer feedback post-launch and ensure program learnings inform future rollouts. Qualifications: 7-10 years of experience in program management, preferably in a B2B SaaS or technology company. Proven ability to lead large, strategic programs with cross-functional stakeholders and executive visibility. Strong analytical and problem-solving skills; able to interpret data to inform decisions and measure impact. Excellent organizational and project management abilities with high attention to detail and follow-through. Highly effective communicator able to distill complex information and tailor messages for diverse audiences. Experience working with remote, distributed teams across geographies. Familiarity with tools like Asana, JIRA, Confluence, or equivalent. Bonus: Background in customer-facing roles such as Professional Services, Pre-Sales, or Customer Success. Key Attributes for Success: Strategic mindset - sees the big picture and aligns programs with business goals. Execution excellence - thrives in moving programs from concept to outcome. Leadership without authority - influences teams across functions and levels. Customer-first orientation - ensures that program design and delivery are informed by real user needs. Comfort with ambiguity - excels in fast-paced environments where adaptability is key. Join the Product Acceleration Team to lead strategic initiatives that shape the success of new products at Okta. Be part of a passionate, collaborative team empowered to make bold moves that accelerate customer impact and drive innovation in the market.,

As part of LSEG's strategy to deliver a differentiated customer experience, the focus is on building a comprehensive suite of digital user journeys to accelerate value delivery, alleviate Customer Success Manager capacity for higher value activities, and ensure a customer-centric focus. If you are seeking an opportunity to play a key role in the execution of a large-scale roll-out of digital capabilities, this role offers an exciting opportunity for you! You will be entrusted with the responsibility of overseeing the end-to-end implementation, technical execution, and continuous enhancement of digital journeys to enhance our customer's experience. This critical role necessitates proficiency in Gainsight CS & PX, a deep understanding of Journey Orchestrator, and experience in driving scaled digital customer success programs. Collaboration is essential for success in this role as you will closely partner with Digital Journey Managers and work in conjunction with our Customer Success technology platform team. There will be ample opportunities to collaborate with various teams across Customer Success, Marketing, Product, and Frontline Support to ensure a unified customer experience and seamless achievement of desired outcomes. Key Responsibilities: - Digital Journey Execution: Gather data and technology requirements, and develop digital user journeys aligned with business objectives and customer needs. - Data & Technology Partnership: Collaborate with the Customer Success technology platform team to ensure a clear understanding of current and future data and technology requirements, guiding Digital Journey Managers on delivering desired journey outcomes effectively. - Become a Customer & Usage Data SME: Gain in-depth insights into customer and product usage data to provide guidance on the effective deployment of digital journeys. - Build for Scale: Strategically organize digital journeys to minimize repetitive work, optimize delivery speed, and facilitate continuous improvement. - Create an Analytical Infrastructure: Partner to deliver actionable visualizations of critical customer metrics for consumption by Customer Success and Customer Learning Managers. - Marketing Collaboration: Ensure alignment with Marketing to integrate LSEG brand standards into relevant customer-facing material. - Conscious of Risk & Compliance: Assist in adhering to guidance from Risk, Compliance, and Data Privacy teams by providing clarity on data and technology use cases. Desired Qualifications: - Bachelor's degree or equivalent experience in a technical field. - Experience: Strong background in Customer Success, digital customer/user experience, digital marketing, or related roles with an understanding of user journey design and Customer Success principles. - Platform Expertise: Proficiency in working with a Gainsight + Salesforce CS platform model is a must. Gainsight and Salesforce Administration Certifications are highly desirable. - Strong Executor: Demonstrated success in implementing significant roll-outs of digital journey capabilities while maintaining a highly organized approach to delivery. - Detail Oriented: Uphold high-quality work standards with meticulous attention to detail. - Outstanding Collaborator: Proven ability to collaborate purposefully and communicate effectively cross-functionally with technical teams, individual contributors, and senior leaders. - Adaptable Mentality: Resourceful problem-solver who takes initiative and is comfortable operating in an ever-evolving environment. LSEG is a leading global financial markets infrastructure and data provider with a core purpose of driving financial stability, empowering economies, and enabling sustainable growth. Our values of Integrity, Partnership, Excellence, and Change guide our decision-making and actions every day, fostering a culture of collaboration and creativity. Join our dynamic organization and contribute to our mission of supporting sustainable economic growth through innovation and inclusivity. At LSEG, we value individuality and offer a supportive work environment with a focus on employee well-being and development.,

As a candidate with 2 to 4 years of experience in customer success, account management, or a related role, preferably in the ERP or software industry, you will play a crucial role in project management. Your primary responsibilities will include efficiently scheduling and executing projects, preparing presentations to update senior management on project progress, delegating tasks to team members, and tracking project risks and opportunities. Your excellent communication and interpersonal skills will be essential in liaising with clients to determine project objectives and organizing stakeholder meetings. With your strong problem-solving skills and customer-first mindset, you will be expected to look for ways to increase project profitability and reduce expenses, while ensuring deadlines are met. Additionally, your ability to manage multiple accounts, prioritize tasks effectively, and lead project team meetings will be critical in the successful delivery of projects. Familiarity with ERP, CRM, or SaaS platforms is a plus, and being able to speak Hindi and English will be advantageous in this role. If you are a proactive and detail-oriented professional with a Bachelor's degree in computer science or a related field, this position based in Coimbatore could be the next step in your career. Join our team and contribute to the successful execution of projects while driving client satisfaction and project profitability.,

Responsive is the global leader in strategic response management software, dedicated to transforming how organizations exchange critical information. The AI-powered Responsive Platform enables companies worldwide to accelerate growth, mitigate risk, and enhance employee experiences. With nearly 2,000 customers leveraging Responsive for various responses such as RFPs, RFIs, DDQs, ESGs, security questionnaires, and more, the company is headquartered in Portland, OR, with additional offices in Kansas City, MO, and Coimbatore, India. As the Director of Customer Support at Responsive, you will play a pivotal role in defining and executing the global support strategy. Your responsibilities include leading a growing team of support professionals, establishing a high-performing function that consistently exceeds service level expectations, and fostering a culture of accountability, empathy, and growth. The ideal candidate for this role should possess a strong operational background with experience supporting B2B enterprise customers and a proven track record of delivering high CSAT/SLA metrics while effectively scaling for growth. Key Responsibilities: - Define the vision, goals, and roadmap for the global support function. - Lead and scale a distributed team of support managers, leads, and agents. - Monitor key performance metrics such as CSAT, NPS, SLA, FRT, TTR, etc. - Ensure a consistent, high-quality customer support experience across multiple channels. - Advocate for the voice of the customer within the organization and influence product and engineering roadmaps. - Implement scalable support processes, workflows, and knowledge management practices. - Utilize support tools like Zendesk, Intercom, Salesforce, or similar platforms effectively. - Incorporate automation, AI, and self-service strategies to enhance responsiveness and reduce ticket volume. - Collaborate with cross-functional teams to address complex issues and proactively support account health. - Recruit, train, and develop top talent while fostering a culture of growth and accountability. - Design onboarding and training programs to enhance product knowledge and support delivery. Qualifications: - Bachelor's degree in Business, Technology, or related field; MBA is a plus. - 20+ years of experience in customer support/customer success, with 5+ years in leadership roles. - Proven experience in leading SaaS support operations at scale for B2B enterprise-grade products. - Deep understanding of SaaS metrics, customer lifecycle, and escalation management. - Proficiency in support tools and platforms like Zendesk, Salesforce Service Cloud, Intercom, Jira. - Strong analytical skills with a focus on KPIs, reporting, and operational improvement. Desired Skills: - Extensive knowledge of SaaS business models and the end-to-end customer lifecycle. - Expertise in customer support operations, KPIs, and support analytics. - Familiarity with AI-powered support tools, automation, chatbots, and self-service platforms. - Exceptional communication and interpersonal skills for effective collaboration. - Strong problem-solving, decision-making, and data analysis capabilities. - Ability to manage remote, cross-cultural teams and excel in a virtual-first workplace. Join Responsive to work on impactful solutions, collaborate with a passionate team, and grow your career in an inclusive environment with competitive benefits.,

You will be responsible for managing customer interactions through various channels such as phone, email, or chat in a professional and timely manner. Your primary duties will include resolving customer queries, issues, or complaints with accuracy and empathy, as well as maintaining detailed records of these interactions in the system. Additionally, you will collaborate with internal teams for escalations and resolution follow-ups while upholding service quality standards and contributing to continuous improvement efforts. To qualify for this role, you should have a minimum educational background of 12th Pass, Diploma, Graduate, or Postgraduate. Freshers as well as experienced professionals with up to 3 years of relevant experience are encouraged to apply. Key skills required for this position include excellent verbal and written communication in English, strong interpersonal and problem-solving abilities, basic computer proficiency (MS Office, typing skills), and the ability to work in a fast-paced, team-oriented environment. You should also be willing to work in rotational shifts, including night shifts. In return, we offer a competitive salary with performance-based incentives, night shift allowances, and cab facilities. You will also receive a one-time complimentary meal during shifts and have opportunities for internal growth and role advancement. This role will provide you with exposure to international client processes and professional development opportunities. If you are passionate about customer relationship management, customer service, customer support, customer success, customer retention, and have a high level of English proficiency, we encourage you to apply for the position of Process Associate for an International Voice and Non-Voice Process.,

As an Account Manager in our Customer Success team at our AdTech company based in India, your primary responsibility will be to ensure ongoing customer success, product adoption, and realization of the benefits of our creative platform. You will serve as the main point of contact for our clients, understanding their core business needs, and delivering solutions through consistent and timely communication. Each client is assigned a dedicated Account Manager to guide them throughout their journey, bridging the gap between the client and our internal organization. In this consultative role, you will collaborate with team members from Sales, Creative Services, and Products to influence and support the client. Your duties will include managing the overall client relationship, supporting clients with user management, capability building, and addressing any campaign requests or issues. Successful client onboarding, driving adoption and usage growth, conducting quarterly business reviews, and identifying upsell opportunities are also key aspects of the role. To excel in this position, you should have a minimum of two years of experience in a customer-facing role, preferably within the tech industry. Strong written and verbal communication skills, along with interpersonal skills, are essential. A good understanding of the advertising technology ecosystem, including Display Advertising, DSP, SSP, and the Digital Advertising ecosystem, is required. Proficiency in tools such as Zendesk, Photoshop, MS Office, Gmail suite, and Slack is preferred. The role demands flexibility to work during Australia business hours (IST 3 am onwards) in an in-office, remote, or hybrid setting. Success in this role is defined by achieving 100% usage fulfillment as per clients" contracts, maintaining a 100% renewal rate, and driving over 25% year-over-year growth in clients" billing. Join us in our mission to transform digital creatives and create personalized experiences smarter, faster, and better! We are dedicated to changing the world and are looking for an Account Manager who shares our commitment to customer success and facilitating our endeavor.,

Attentive.ai is a fast-growing vertical SaaS start-up that focuses on providing innovative software solutions for the construction, landscape, and paving industries in the United States. The company's mission is to assist businesses in these sectors in enhancing their operations and increasing their revenue through a user-friendly software platform. Currently, we are seeking a dynamic and motivated individual to lead our Sales Development team and establish a high-performance outbound engine. In the role of GTM Strategy & Ops, you will play a crucial part in our sales, marketing, and customer success strategies by designing and executing plans that drive revenue growth. Your responsibilities will include defining go-to-market strategies, constructing operational models, conducting analytics to evaluate performance, and collaborating with various teams to ensure alignment with business objectives. This position is ideal for someone who thrives in a fast-paced SaaS environment and enjoys working at the intersection of growth, operations, data, and product. Key Responsibilities: - Define and implement GTM strategies across sales, marketing, and customer success functions. - Develop dashboards and models to monitor essential metrics throughout the revenue funnel. - Identify growth opportunities and conduct data-driven experiments to enhance performance. - Optimize tools, processes, and workflows within the GTM stack, such as CRM and automation. - Collaborate with cross-functional teams on strategic initiatives and special projects. - Provide support for sales enablement through insights, playbooks, and performance analysis. - Drive alignment on Ideal Customer Profile (ICP), messaging, and lead qualification across GTM functions. Requirements: - Minimum 5 years of experience in B2B SaaS GTM, revenue operations, or strategy roles. - Background in founders" office, strategy consulting, or VC-backed tech startups. - Strong grasp of sales, marketing, and customer success workflows and tools. - Excellent analytical and problem-solving skills, with a strong emphasis on data. - Effective communicator with the ability to influence senior stakeholders. - Comfortable operating in ambiguous situations, proactive in taking action, and possessing a strong work ethic. Why Join Us - Direct involvement with founders and leadership on strategic challenges. - High-impact role with visibility and influence on company-wide decisions. - Opportunity to be part of a rapidly growing startup that is revolutionizing an underserved industry. - Backed by renowned VCs such as Peak XV (Sequoia), Vertex, and InfoEdge.,

As the main point of contact for customer queries, you will be responsible for addressing customer inquiries via email, chat, and phone. Your role will involve managing the post-purchase journey, which includes order tracking, issue resolution, and processing returns. It is essential to handle customer complaints with professionalism, empathy, and provide swift resolutions. Collaboration with logistics and product teams to troubleshoot issues will be a key part of your responsibilities. Identifying and escalating common customer pain points to enhance the overall customer experience is crucial. You will also be tasked with creating and maintaining accurate, clear, and concise support documentation and FAQs. Monitoring customer satisfaction metrics and contributing to improving CSAT scores will be integral to your role. The ideal candidate should possess a minimum of 2 years of experience in customer support, customer experience, or customer success roles. Fluency in English (both written and spoken) is required, with Hindi proficiency considered a plus. Strong problem-solving skills and a customer-first attitude are essential. Excellent written and verbal communication skills are a must. A genuine passion for helping people and an interest in food or home products would be advantageous. This is a full-time position that requires in-person work at the designated location.,

As a Customer Success Manager at our rapidly growing early-stage startup based in Mumbai, you will play a crucial role in expanding our customers" adoption, retention, and overall success. Reporting directly to one of the founders, you will collaborate closely with our tech and growth teams to scale the business for our next-gen AI-powered products. Your responsibilities will include building and nurturing professional relationships with assigned accounts and newly onboarded customers. It will be essential to acquire a technical understanding of Fountain9's product, ensuring that customer retention goals are not only met but exceeded consistently. By fostering strong, trusted relationships with key decision-makers and users throughout the customer lifecycle, you will contribute to the successful adoption and deployment of our product. To excel in this role, you should have 2 to 4 years of experience in Customer Success, Account Management, or Consulting within a SaaS/product company. A strong knowledge of Supply Chain Management and Inventory Management concepts is necessary, while proficiency in Excel and SQL will be advantageous. Experience in handling enterprise customers, a proven track record of building executive-level relationships, strong project management skills, and exceptional communication abilities are also required. Joining our team at Fountain9 comes with numerous benefits, including the opportunity to work with ex-Googlers who have over 10 years of experience in machine learning and inventory planning. As an early core team member, you can expect exponential learning and growth opportunities. We value experimentation, believe in the potential of diverse ideas, and maintain a flat company hierarchy, providing you with direct access to the CEO.,

As a member of our team, you will play a crucial role in establishing and nurturing strategic relationships with startup founders and key decision-makers. Your primary responsibility will be to develop and execute comprehensive account management strategies for a portfolio of startups. This will involve leading the creation and development of bespoke Go-To-Market (GTM) plans in collaboration with startup clients and facilitating their fundraising initiatives by providing strategic advisory. In this role, you will collaborate closely with cross-functional teams, including product development, marketing, and solutions architecture, to enhance value propositions for our startup clients. You will also be expected to track industry trends and investments to inform strategic planning and account growth, ensuring that our clients receive the highest level of service and support. To be successful in this position, you must hold a Bachelor's degree in Business Administration, Technology, or a related field, with an MBA considered a plus. You should have a proven ability to build and manage long-term strategic relationships with startup founders and CXOs, along with exceptional communication and presentation skills. An analytical mindset, coupled with a passion for solving complex challenges and driving growth, will be essential. As a self-starter with an entrepreneurial spirit, you should thrive in a fast-paced, dynamic environment. At our company, we offer a positive, get-things-done workplace that embraces change as a constant. You will be part of a dynamic, constantly evolving space where inclusivity is key to decision-making. You will have the opportunity to learn cutting-edge concepts and innovation in an agile start-up environment with a global scale. Additionally, you will have access to over 5000 training courses from top learning partners like Harvard, Coursera, and Udacity to support your growth and development. Join us in our commitment to building a diverse and inclusive workforce, where your unique voice and perspective are valued.,

You will be part of iamneo, a B2B Edtech Enterprise SaaS start-up that specializes in providing Talent Upskilling, Talent Assessment, and Talent Transformation solutions for industries such as ITeS, BFSI, and Education. With a focus on IT Upskilling and IT Skill Assessments, you will contribute to our key value propositions with auto-evaluation capabilities at scale. As a bootstrapped-profitable company experiencing a remarkable YoY growth rate of 100%, iamneo has attracted prestigious corporate clients and educational institutions, including WIPRO, LTIMindtree, Manipal University, VIT, and more. In the role of Program Manager, you will play a crucial part in ensuring the successful execution of training programs. Your responsibilities will include overseeing daily operations of on-campus training programs, managing scheduling, session planning, logistics, and documentation, as well as maintaining effective communication with trainers, students, vendors, and internal teams. Tracking attendance, gathering feedback, and promptly addressing any issues are essential aspects of the role. Utilizing tech tools efficiently for coordination and reporting, collaborating with various teams to guarantee smooth program operations, and being present on-site during working hours are key expectations. To excel in this role, you should possess at least 3 years of relevant experience in training coordination, project/program support, or EdTech operations. Strong organizational and multitasking skills, attention to detail, excellent verbal and written communication abilities, familiarity with digital productivity tools, and a proactive and team-focused attitude are qualities that will contribute to your success. Your willingness to adapt to changes in program structures, schedules, or formats will be valued. Additional experience in EdTech, higher education, or campus-based program delivery, as well as familiarity with learning platforms like Moodle, Canvas, or similar LMS, will be considered advantageous. The role requires skills in multitasking, project support, client coordination, training delivery, communication, and utilizing digital productivity tools effectively.,

The Adobe DALP Sales team is seeking a techno-functional Customer Success & Renewal Manager to join the customer success team in North America. As a trusted advisor, you will collaborate with customers to optimize their strategies and ensure their success throughout their lifecycle. This position plays a crucial role within Adobe's Digital Advertising, Learning, and Publishing Business Unit, requiring individuals who are quick learners, high-energy, data-minded, and tech-savvy with prior customer champion and consultative experience. Your responsibilities will include providing consulting services in TV Everywhere & D2C ecosystems, managing client relationships, presenting technical information clearly, managing multiple customers concurrently, identifying growth opportunities, building strong customer relationships, demonstrating technical expertise, assisting customers in product adoption, leveraging business acumen, providing product feedback for enhancements, managing renewals and expansions, and delivering seamless presentations for Strategic Business Reviews. To succeed in this role, you should have at least 10+ years of experience in the technology domain, with a minimum of 5-6 years in customer success or key account management. Deep product and technical ecosystem knowledge, understanding of the Media & Entertainment industry, empathy for customers, and a passion for revenue and growth are essential. Strong leadership, communication, and presentation skills, as well as the ability to collaborate with cross-functional teams, are required. A Bachelors or Masters degree in business management/engineering is preferred, along with international sales experience in NA markets. This role involves working in US hours, and Adobe follows a hybrid work model. Adobe values creativity, curiosity, and continuous learning, offering opportunities for career growth and development. If interested, update your Resume/CV and Workday profile, visit the Internal Mobility page on Inside Adobe, and prepare for interviews. Adobe provides an exceptional work environment, fosters ongoing feedback through the Check-In approach, and offers meaningful benefits. Join Adobe and make a positive impact in a collaborative and innovative work environment.,

About MetaMorph: At MetaMorph, we empower startups to scale and innovate by prioritizing people at the core of their strategy. With a successful history of assisting over 220 startups, we specialize in aligning talent with organizational requirements, enhancing employee skills, and transforming employer brands. Our approach is data-driven, providing valuable insights to support decision-making processes and offering comprehensive assistance for both acquisition and being acquired scenarios, ensuring all aspects are covered comprehensively. About Our Client: Our client leverages AI and contextual insights to facilitate secure user experiences while minimizing fraud and compliance risks, allowing companies to scale efficiently and confidently. What You'll Do: As a senior sales manager, your primary responsibility will be to nurture customer relationships post-sales, ensuring long-term success, delivering value, and expanding account opportunities. You will be entrusted with leading and growing a high-performing team dedicated to strengthening customer partnerships and boosting revenue growth through strategic account development. Responsibilities: - Build, lead, and mentor the Account Management team to deliver exceptional customer experiences. - Drive customer retention, satisfaction, and revenue growth in key accounts. - Formulate strategic plans for top customers, including Quarterly Business Reviews (QBRs), product adoption roadmaps, and upsell opportunities. - Collaborate across functions with Sales, Product, and Engineering teams to prioritize customer feedback in roadmap planning. - Represent the organization in client meetings, events, and during contract renewals and negotiations. What You Bring: - Possess 8-15 years of experience in Account Management, Customer Success, or Strategic Partnerships within the SaaS/Tech industry. - Demonstrated success in managing large enterprise accounts, driving renewals, and upsells. - In-depth knowledge of SaaS business models, customer lifecycle management, and stakeholder engagement. - Strong interpersonal, negotiation, and problem-solving abilities. - Experience in thriving within fast-paced startup environments and navigating through ambiguity. Nice to Have: - Exposure to identity, fraud prevention, fintech, or regulatory tech sectors. - Familiarity with CRM tools such as Salesforce, Gainsight, or HubSpot. - Experience working with global markets and diverse client bases.,

As a Customer Retention Manager at Suvit Fintech Pvt. Ltd., you will play a crucial role in maintaining and exceeding an 80-85% retention and renewal rate for our innovative AI-powered accounting automation solutions. Your primary responsibility will be to nurture customer relationships, ensure adoption and satisfaction, and guide users to realize ongoing value from our platform. Your key responsibilities will include owning the customer lifecycle from onboarding to renewal, planning and implementing data-led churn reduction tactics, driving retention and renewal goals, identifying and resolving customer pain points, conducting regular check-ins and business reviews, collaborating with cross-functional teams, and developing customer success strategies aligned with business goals. To excel in this role, you should have at least 3 years of experience in Customer Success or Account Management within IT-Software Product Development, excellent communication skills, a proven track record of maintaining high retention and renewal rates, a strong understanding of customer success metrics, an analytical mindset, familiarity with CRM and CSM tools, and a basic technical understanding of SaaS products built with Node.js, React, MongoDB, and AI enhancements. Nice-to-have qualifications include experience in the accounting or fintech SaaS space, a technical background, and familiarity with AI-driven SaaS platforms. In return, we offer a competitive salary, performance bonuses, a collaborative and tech-driven work culture, and opportunities for career growth in a fast-scaling SaaS company.,

As a Solution Architect/Solution Designer, you will play a crucial role in crafting innovative solutions and designs to meet the needs of our clients. You will collaborate with various stakeholders to understand their requirements and translate them into effective strategies. Your expertise will be instrumental in driving customer success and ensuring seamless implementation and integration of solutions. Your responsibilities will include engaging with customers to identify their challenges and opportunities, providing pre-sales support, and offering strategic guidance to enhance their experience. You will leverage your proficiency in solution architecture and design to develop tailored solutions that align with business objectives. To excel in this role, you must possess a strong foundation in customer success, pre-sales activities, and business analysis. Your experience in working with chatbots, voicebots, and email bots will be valuable in implementing conversational AI solutions. Additionally, your knowledge of AI technologies and conversational orchestration will enable you to drive account expansion through upselling and cross-selling. Your technical acumen will be put to the test as you navigate through integrations, API integration, and Oracle technologies. Familiarity with SaaS and enterprise products, particularly Oracle CX and Salesforce, will be advantageous in delivering exceptional customer experiences. Your ability to engage stakeholders across diverse verticals and drive adoption and renewal strategies will be key to your success. In addition to your technical prowess, you will be expected to demonstrate expertise in natural language processing, API integration, and conversational AI systems. Your proficiency in solution documentation, configuration, and process optimization will be essential in ensuring the successful implementation of solutions. If you are a proactive problem-solver with a passion for driving customer success and innovation, we invite you to join our team as a Solution Architect/Solution Designer. Your contributions will not only shape the future of our company but also empower our clients to achieve their business goals effectively.,

As the Product Manager, you will have the responsibility of managing the product roadmap and future development for Su and its associated services. Your role will involve ensuring seamless product functionality, deciding on backlog prioritization, and guiding the product vision towards completion. You will be tasked with taking the current product strategy, reviewing it, and making necessary changes to best support the continued growth of the product. You will play a crucial role in the product development process by identifying, prioritizing, and scoping development requirements for Su. Your objective will be to position Su as the market-leading distribution switch in terms of ease of onboarding, integration, functionality, and performance. Gathering continual feedback from current and potential customers will be essential for developing, prioritizing, and re-evaluating the development roadmap for Su. Effective management and communication of product development releases will be key to avoiding disruption to current customers while highlighting the benefits of the improvements to both current and potential customers. In addition to overseeing the development team, you will also be responsible for directing the UI design of new features or developments in the Su platform. Collaborating with the Head of Sales and Connectivity Manager, you will evaluate and prioritize enhancement requests for Su and its associated products. As the product champion, both internally within STAAH and externally with partners and customers, you will contribute to the sales and marketing plan for Su and its associated products/services. Furthermore, your role will involve working with the support team to ensure comprehensive training material is available for partners. Conducting training sessions on new product features and overseeing the onboarding process for partners will be part of your responsibilities. You will define appropriate success measures to ensure partners are onboarded and supported efficiently. Evaluating ROI on new product features or enhancements, managing development and support costs within budgeted levels, and proposing features/products that deliver a return on investment across the current partner base will also be crucial aspects of the role. Key Skills and Qualifications: - Graduate degree in product management, software engineering, or product leadership - In-depth knowledge of industry trends and technological enhancements - Excellent communication and interpersonal skills - Experience in junior operations or development management - Strong leadership, communication, and collaboration abilities - Exceptional analytical and problem-solving skills - Effective time management and organizational capabilities - Strategic thinking and project management skills Location: Surat This position requires on-site work at the office. If you are interested in applying for this position, please send your CV to people@staah.com.,

QAD is seeking a highly motivated and experienced Senior Customer Success Manager (Sr. CSM) to join our dynamic team. As a Sr. CSM, you will play a critical role in ensuring our customers achieve maximum value from their investment in QAD solutions. You will serve as a trusted advisor, guiding customers throughout their journey with QAD, from onboarding and adoption to expansion and renewal. This role requires a strategic thinker passionate about customer success, a deep understanding of SaaS customer engagement, and a proven track record of building strong customer relationships. The Sr. CSM will drive additional value for the customer by proposing new items in the form of additional products or scope, increased users, upgrades, and services to install base customers. In addition, they will serve as an executive escalation resource, a primary information source for the install base customers, and a customer liaison for all QAD functions - Services, support, R&D, and sales. Responsibilities: - Drive Customer Success: Develop and execute comprehensive Customer Success Plans tailored to individual customer needs and business objectives. Proactively monitor customer health, identify potential risks, and implement mitigation strategies. Conduct regular Strategic Business Reviews to assess progress, align priorities, and uncover new opportunities. Champion customer adoption of QAD solutions by driving the creation and execution of effective adoption plans. Ensure customers realize tangible business value and achieve desired outcomes from their QAD investment. - Build Strong Customer Relationships: Cultivate trusted advisor relationships with key customer stakeholders, including executive sponsors. Serve as the primary point of contact for assigned accounts, providing exceptional support and guidance. Proactively engage with customers through various channels, including on-site visits, phone/video calls, webinars, and online communities. Act as a customer advocate within QAD, effectively communicating customer feedback and needs to internal teams. - Drive Growth and Expansion: Identify and pursue opportunities to expand customer usage of QAD solutions and services. Collaborate with sales and marketing teams to develop and execute targeted upsell and cross-sell strategies. Proactively generate leads for new business opportunities within existing accounts. - Operational Excellence: Maintain accurate and up-to-date customer records and documentation. Contribute to the development and refinement of customer success methodologies and best practices. Actively participate in internal knowledge sharing and team collaboration. Serves as customer liaison for all QAD functions - Renewals, Services, Support, R&D, and Sales. Qualifications: - 8+ years of experience in a customer-facing role within the software industry, preferably in ERP or supply chain solutions. - Proven track record of successfully managing and growing a portfolio of enterprise accounts. - Deep understanding of SaaS customer engagement models and best practices. - Strong business acumen and ability to translate customer needs into actionable solutions. - Excellent communication, presentation, and interpersonal skills, with the ability to effectively engage with all levels of stakeholders. - Strong analytical and problem-solving skills. - Proactive, self-motivated, and results-oriented. - Bachelor's degree in a relevant field. - CCSM or equivalent certifications are a plus. Ideal Candidate Profile: - Passionate about customer success and thrive in a fast-paced environment. - Strategic thinker with a strong ability to build relationships and influence outcomes. - Proactive problem solver who enjoys finding creative solutions to customer challenges. - Team player with a strong work ethic and a commitment to excellence. - Strong presentation skills, superior communication (oral & written) skills; must be able to communicate for impact and motivate the customer to take action. - Strong organizational/time management skills and the ability to manage multiple priorities simultaneously in a fast-paced environment with little direction. - Goal-oriented and a passion for driving business outcomes. - Ability to adapt to a flexible work schedule, including potential shift work, to effectively support our global customer base. Additional Information: Your health and well-being are important to us at QAD. We provide programs that help you strike a healthy work-life balance. Opportunity to join a growing business, launching into its next phase of expansion and transformation. Collaborative culture of smart and hard-working people who support one another to get the job done. An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or hierarchy. Compensation packages based on experience and desired skill set.,

The Sales Enablement & Learning team at Morningstar's Business Development and Sales group is dedicated to supporting clients in building their businesses and achieving better outcomes for investors. The team focuses on serving various client segments, including advisors, wealth managers, asset managers, institutional investors, and fintechs. As a Program Manager reporting to the Head of Sales Enablement & Learning, you will collaborate with stakeholders across the organization to design, develop, and implement impactful enablement and learning solutions. This role specifically supports the teams involved in customer support for the Direct Platform Product Suite, Data, Retail, and Sustainalytics. Morningstar, a global financial services firm operating in 30 countries with over 40 years of experience, is committed to providing best-in-class solutions that help investors and financial advisors achieve their financial goals. The company empowers investor success by offering data, independent research, software, and services tailored to the needs of the investment community. As an Associate for Customer Support Enablement and Learning based in Mumbai, you will be responsible for delivering enablement programs for Morningstar's global Customer Support team in the Asia Pacific (including India) and EMEA regions. The Customer Support team plays a crucial role in providing immediate assistance to client inquiries via phone, email, and chat, contributing significantly to the sales process and client experience. Your focus will be on enhancing the skill set of over 100 support colleagues in the region. In this role, you will partner with global stakeholders to develop and deliver training programs that focus on Industry Domain Knowledge, Product, Client Facing Skills, and Sales/Service Operations. Your responsibilities will include supporting onboarding programs, collaborating with Enablement and Subject Matter Experts (SMEs) to create training curriculum, facilitating training sessions, and evaluating the impact of enablement content. The ideal candidate will have a Bachelor's degree, at least 5 years of experience in customer support, training, sales enablement, or related fields, and proficiency in delivering training to global teams. Strong project management skills, excellent communication abilities, and a client-centric mindset are essential for success in this role. Additionally, a good understanding of financial markets and investment products, along with a passion for adult learning best practices, will be beneficial. Morningstar provides an equal opportunity work environment with a hybrid setup that allows remote work and in-person collaboration. The company offers various benefits to support flexibility and engagement with global colleagues. Join us at Morningstar and be part of a team dedicated to empowering investor success through continuous learning and development.,

As a Co-Founder at UdyogShastra, a company dedicated to empowering manufacturers and simplifying B2B trade in India, you will play a crucial role in shaping our growth and impact in the MSME sector. Your primary responsibility will be to develop and execute Go-To-Market strategies to onboard manufacturers, wholesalers, and retailers. You will also be tasked with building a robust sales funnel and lead acquisition pipeline, forging partnerships with MSME bodies and business coaches, and collaborating on branding and positioning initiatives. To excel in this role, you should have a proven background in sales, growth, or marketing, ideally within a startup or B2B marketplace context. A deep understanding of India's MSME landscape is essential, as is a willingness to invest a minimum of 10 Lakhs as a demonstration of commitment to the venture. Your entrepreneurial mindset, leadership capabilities, and track record of execution will be critical in driving our success. In return for your contributions, you will receive significant equity in our high-potential venture, along with the freedom to shape and implement growth strategies from the ground up. This role offers you the opportunity to make a meaningful impact on millions of small businesses, with the status of a co-founder providing you with complete ownership and flexibility. It's important to note that this is currently an equity-based position, with remuneration commencing upon successful fundraising or achieving substantial user traction. If you are passionate about co-building a startup and are ready to invest both your skills and capital into this journey, we welcome your application.,

As a Sales Executive at our company, you will play a crucial role in driving strategic, enterprise-wide sales initiatives in India. Your primary responsibility will be to engage with the largest companies in the country, managing a diverse portfolio of clients and prospects. By forecasting sales activity and revenue achievement, you will strive to ensure customer satisfaction and create reference-able clients. The compensation plan is highly rewarding, offering significant earning potential. Your key responsibilities will include exceeding monthly and quarterly sales targets by promoting Salesforce solutions to enterprise accounts within a specific geographical or vertical market. You will be involved in the complete sales process, focusing on new business sales and expanding existing accounts. Territory identification, research, and the formulation of a go-to-market strategy will be essential within the initial 30 days. Pipeline development through various approaches such as cold calling, email campaigns, and leveraging market sector knowledge will be crucial. Your role will also involve maintaining a sales pipeline, engaging with prospects, and collaborating with internal resources to drive sales. To excel in this role, you should possess a successful track record of selling to Large Enterprise Organizations across various industries. With at least 7 years of experience in enterprise solution sales, particularly in CRM, ERP, or similar domains, you should have a proven ability to drive and close enterprise deals consistently. Your performance should demonstrate a history of exceeding quotas and revenue goals. A degree or equivalent relevant experience is required, with an emphasis on the practical skills needed for the role. Desired skills for this position include proficiency in strategic account planning, expertise in selling to C-Level executives, strong technical competence, and a commitment to customer success. You should also be adept at articulating clear value propositions and maintaining high productivity levels in a fast-paced, collaborative environment. Your ability to manage multiple priorities and work effectively under pressure will be crucial for success in this role.,

You should have at least 4 years of experience in Customer Success, digital marketing, client success, or brand strategy. It is essential to have hands-on experience in managing product transitions. A strong understanding of SSP/DSP, Ad Servers, and campaign optimization is required. Mandatory experience in Retention and Renewals is a must for this role. Your responsibilities will include ensuring client satisfaction, driving product adoption, and supporting seamless customer experiences across product, performance, and billing. Your role will focus on Account Retention, Ad Tech, and Customer Success. As a Customer Success Manager in the SAAS industry, you will play a crucial role in ITES/BPO/KPO sector. Your educational background should include a Bachelor's Degree. This position is Full Time and Permanent. Job Code: GO/JC/443/2025 Recruiter Name: Ramya V,

As a Client Success Specialist, you will play a crucial role in building and maintaining strong relationships with our US clients. Your primary responsibility will be to serve as the main point of contact for client inquiries, proactively address their needs, and ensure timely delivery of services. In addition, you will collaborate with internal teams such as Customer Support and Product Development to enhance the overall Customer Experience. Your key responsibilities will include: - Cultivating long-term relationships with clients to drive organic growth and achieve company objectives - Gaining a deep understanding of client needs and proposing tailored solutions to meet their goals - Handling client issues, anticipating changes, and facilitating effective communication between clients and internal departments - Working closely with the sales team to identify upselling and cross-selling opportunities - Managing client budgets and preparing regular reports on account status - Collaborating with sales to identify and capitalize on growth opportunities within client groups - Providing support for challenging client requests and escalations To excel in this role, you should possess: - 2 to 4 years of experience in Enterprise Sales, Key Account Management, or Customer Success - Strong verbal and written communication skills - Familiarity with US shifts and clients is preferred - Proficiency in conducting client health checks and analyzing data - Ability to handle multiple projects simultaneously with attention to detail - Problem-solving and analytical skills, goal-oriented mindset, and self-motivation - Excellent interpersonal, networking, and negotiation skills - Proficiency in CRM software like Salesforce, Zoho CRM, HubSpot, or similar tools - Demonstrated success in delivering client solutions and advocating for client needs This role may require flexibility in working shifts, including India, US, or UK timings. If you are a dynamic, results-driven professional who thrives in a client-centric environment, we invite you to join our team as a Client Success Specialist.,

About the Company HighRadius is a well-known provider of cloud-based Autonomous Software for the Office of the CFO, having revolutionized critical financial processes for over 800+ leading companies globally. Trusted by prestigious organizations such as 3M, Unilever, Anheuser-Busch InBev, Sanofi, Kellogg Company, Danone, Hershey's, and more, HighRadius specializes in optimizing order-to-cash, treasury, and record-to-report processes. Our exceptional performance has earned us consistent recognition in Gartner's Magic Quadrant and a coveted place in the Forbes Cloud 100 List for three consecutive years. With a significant valuation of $3.1B and an impressive annual recurring revenue exceeding $100M, we are experiencing a robust year-over-year growth rate of 24%. Operating across 8+ global locations, we are currently in the pre-IPO stage, poised for rapid expansion. As we embark on this journey to become a publicly traded company, we are seeking individuals from diverse backgrounds who are passionate about shaping our promising future. About the Role At HighRadius, the Sales and Customer Management Process is comprehensive and follows a Two-in-a-Box model, where both a DSA and an Account Executive (AE) are actively engaged in every interaction with a prospect or customer. Key responsibilities include: - Initial connect and prospecting - Understanding prospect business needs and requirements - Demonstrating the value of HighRadius products using Business Cases/ROI models - Aligning with various stakeholders within the prospect's organization - Contract preparation and review - Contract renewal - Proactive churn risk management - Escalation Management - Negotiation and deal closure Responsibilities - Collaborate with the AE to progress deals through the pipeline - Engage with prospects/customers on a daily basis - Gather requirements and qualify customers through systematic analysis - Conduct product demonstrations for Finance departments of Fortune 1,000 companies - Develop detailed Cost Benefit ROI/Business Case models - Devise strategies to outperform competitors and successfully close deals - Focus on churn management to enhance customer satisfaction - Analyze customer tickets and liaise with relevant departments to ensure prompt ticket resolution and high customer satisfaction - Handle renewals through proactive customer management Qualifications - Previous experience in Sales, Business Development, Pre-Sales, Consulting, or Customer Success - Proficiency in ERP software and/or cloud computing is advantageous - 3-10 years of relevant experience is preferred - MBA and undergraduate degree from reputable institutions is a plus - Experience in consultative sales roles with North American or European customers is beneficial - Knowledge of Accounts Receivable processes is an advantage Soft Skills - Highly organized and self-motivated - Excellent communication and presentation skills - Comfortable engaging with CXO level executives of Fortune 1,000 companies - Strong teamwork and ability to thrive in a distributed delivery setting - Demonstrates high integrity and credibility in all interactions - Possesses a sharp intellect and strong commercial acumen - Driven by a relentless focus on achieving results and targets,

The role of Growth Specialist - Enterprise Platforms at Yavar involves spearheading sales, customer acquisition, and revenue growth for the AI product suite. Yavar is a data intelligence platform company that specializes in delivering industry-specific private AI applications, enabling enterprises to leverage the power of AI securely and at scale. As a Growth Specialist, you will be responsible for owning the end-to-end sales cycle, collaborating with internal teams to create tailored proposals, building a strong sales pipeline, and engaging with enterprise customers to align AI solutions with their challenges. To excel in this role, you should have 4-6 years of experience in enterprise SaaS, AI, or data platforms sales, with specific experience in handling North America as a territory being advantageous. A deep understanding of B2B SaaS, AI platforms, and digital transformation solutions is essential, along with the ability to engage with CXOs, procurement teams, and solution architects during complex sales cycles. Additionally, proficiency in preparing custom pitches, RFPs, and commercial proposals, familiarity with CRM systems, and a bachelor's degree are required qualifications. An MBA is considered a plus. The ideal candidate for this position possesses an entrepreneurial mindset, strategic thinking capabilities, and a strong ability to communicate effectively with customers. You should be comfortable working in dynamic environments and have a network in sectors like healthcare, manufacturing, retail, or hospitality. An understanding of GenAI and LLMs is also preferred. Yavar offers a mission-driven work environment that encourages ownership and celebrates outcomes. The company provides attractive performance incentives and opportunities for leadership growth. If you are passionate about driving impact in the AI era and possess the necessary qualifications and attributes, we invite you to apply by sending your resume along with a narration of your purpose and achievements to careers@yavar.ai. Join us in redefining the revenue engine for the future of private AI applications at Yavar.,