1264 Customer Success Jobs

About the Role We're looking for an enthusiastic and client-centric Senior Customer Success Manager (Senior CSM) to guide our Customer Success Team at Intellicar. As Senior CSM, you will be responsible for managing key client relationships and escalations, onboarding new customers, strategizing to maximize revenue, and implementing continuous improvement initiatives to elevate client satisfaction and success. You will also help develop and support the team. This role is integral to building long-term, strategic partnerships with our clients and delivering value through every interaction. Responsibilities Client Engagement Ensure day-to-day deep engagement with key clients, fostering strong, ...

Role Description Full Time/Part Time: Fixed Term Location: Bangalore (Hybrid) Job Description: We are a fast-growing Agri-Tech product company delivering configurable and scalable digital solutions to our customers. As a product-led company, Customer Success is central to how we create and sustain value. The Customer Success Operations (CS Ops) team plays a crucial role in enabling this by driving operational efficiency, managing customer tickets, maintaining systems and tools, and supporting Customer Success Managers (CSMs) in delivering a seamless customer experience. Key Responsibilities: Manage and triage customer tickets (bugs, tasks, and queries) through ticketing platforms, ensuring a...

Your role and responsibilities The Product Manager for Business & Product Analytics will drive data-driven product decisions, cross-functional alignment, and execution excellence for New Product Introduction s (NPIs) and New Feature Introduction s (NFIs) and other strategic Cross-functional projects This role bridges strategy and delivery "” ensuring product initiatives are planned, measured, and executed effectively across multiple functions including Product Management, Engineering, Design, Product Marketing, Sales, and Customer Success. Impact of the Role This role ensures IBMs Middleware and Integration products deliver measurable business impact through: Stronger visibility into product...

Your role and responsibilities As a Consultant you will serve as a client-facing practitioner who will sells, leads and implements expert services utilizing the breadth of IBM's offerings and technologies. A successful Consultant is regarded by clients as a trusted business advisor who collaborates to provide innovative solutions used to solve the most challenging business problems. Your primary responsibilities include: Lead the technical design and implementation of SAP solutions for simplicity, amplification, and maintainability. Work from strategy development to solution implementation using your knowledge of SAP and working with the latest technologies such as S4Hana and FICO. Partner w...

Your role and responsibilities As a Consultant you will serve as a client-facing practitioner who will sells, leads and implements expert services utilizing the breadth of IBM's offerings and technologies. A successful Consultant is regarded by clients as a trusted business advisor who collaborates to provide innovative solutions used to solve the most challenging business problems. Your primary responsibilities include: Lead the technical design and implementation of SAP solutions for simplicity, amplification, and maintainability. Work from strategy development to solution implementation using your knowledge of SAP and working with the latest technologies such as S4Hana and FICO. Partner w...

Your role and responsibilities As a Consultant you will serve as a client-facing practitioner who sells, leads and implements expert services utilizing the breadth of IBM's offerings and technologies. A successful Consultant is regarded by clients as a trusted business advisor who collaborates to provide innovative solutions used to solve the most challenging business problems. You will work on projects that help clients integrate strategy, process, technology, and information to increase effectiveness, reduce costs and improve profit and shareholder value. You can take advantage of opportunities to master new skills, work across different disciplines, move into new challenges and develop a ...

Your role and responsibilities As a Consultant you will serve as a client-facing practitioner who will sells, leads and implements expert services utilizing the breadth of IBM's offerings and technologies. A successful Consultant is regarded by clients as a trusted business advisor who collaborates to provide innovative solutions used to solve the most challenging business problems. Your primary responsibilities include Lead the technical design and implementation of SAP solutions for simplicity, amplification, and maintainability. Work from strategy development to solution implementation using your knowledge of SAP and working with the latest technologies such as S4Hana and FICO. Partner wi...

Your role and responsibilities As a Consultant you will serve as a client-facing practitioner who will sells, leads and implements expert services utilizing the breadth of IBM's offerings and technologies. A successful Consultant is regarded by clients as a trusted business advisor who collaborates to provide innovative solutions used to solve the most challenging business problems. Your primary responsibilities include: Lead the technical design and implementation of SAP solutions for simplicity, amplification, and maintainability. Work from strategy development to solution implementation using your knowledge of SAP and working with the latest technologies such as S4Hana and FICO. Partner w...

Your role and responsibilities A proven and credible practitioner, your deep solution experience will help you lead a team of go-to subject matter experts. Fostering a culture of candour, collaboration, and growth-mindedness, you'll ensure co-creation across IBM Sales and client teams that drive investment in, and adoption of IBM's strategic platforms. Overseeing your teams' fusion of innovative solutions with modern IT architectures, integrated solutions, and offerings, you'll ensure they're helping to solve some of their clients most complex business challenges. Your primary responsibilities will includeTeam Leadership and Coaching in Technical SalesLead and coach a team of technical sales...

Customer Support Voice Process | Day Shift | Work from Office (Gurgaon) UG / Graduate candidates can apply (No Freshers) Minimum 1 year BPO Customer Support experience (Voice) Mandatory. Excellent communication skills required EPFO checkpoint mandatory Assessment Parameters: SVAR: B2 / 56 Tech & Logical Test: 80% Typing: 25 WPM / 90% accuracy Voice Versant: 58 Work Details: Day Shift 5 Days Working Work from Office (WFO) 2-way cab available. Skills : - Hiring, Voice Process, Customer Support, BPO Jobs, Now Hiring, Career Opportunity

Key Job Description: 2-4 years experience in a customer-facing, technical roles in either SaaS, Ecommerce, or Marketing automation technology Manage a portfolio of existing accounts by maintaining engagement and utilizing value-based account management techniques for retention and growth. Lead the onboarding process for new clients and work on any new implementation requirements Conduct regular business review meetings (weekly/monthly/quarterly, as needed) with C-level executives to incorporate account performance metrics, industry insights, best practices for customers, and identification of areas for improvement and growth opportunities. Serve as the initial point of contact for escalated ...

As a Digital Customer Success Partner at SAP, you will play a crucial role in driving customer engagement and success. Here is a breakdown of what you can expect in this role: Role Overview: - Complete proactive customer outreach at all stages of the customer lifecycle - Meet & achieve account retention, pipeline building, and revenue goals - Conduct Customer Business Reviews to drive adoption and expansion of services - Work in partnership with Client Sales Executives to identify upsell and cross-sell opportunities - Lead and drive smaller revenue deals to closure - Establish relationships with customers as a trusted advisor - Contribute to organizational growth projects - Maintain a clean ...

Role Overview: You are a passionate and hungry SMB Account Manager at Druva, playing a crucial role in a Sales team known for exceptional retention rates and expansion through cross-sells & upsells. Your dedication to driving business processes, managing heavy transaction workloads with precision, and incorporating automation into workflows will contribute to securing revenue before subscription expiration, thus mitigating the risk of churn. Your role demands strong passion, priority management, and interpersonal skills. Key Responsibilities: - Own, drive, and lead the renewals process in collaboration with the account team to preserve and enhance customer contracts and relationships. - Acti...

As a dynamic Sales Head, your role will involve leading, scaling, and driving the sales division of the company across Inbound, Outbound, and Enterprise channels. You will be responsible for mentoring high-performing teams in multiple sales verticals and building and executing monthly, quarterly, and annual sales strategies that are aligned with company goals. Your key responsibilities will include: - Overseeing pipeline management, CRM, and performance analytics to ensure optimal sales performance. - Driving enterprise closures and negotiating with top-tier clients in various industries such as Architecture, Media, and AI. - Collaborating with Marketing & Customer Success teams to create in...

As a Customer Success and Service Operations Manager, you will be responsible for the following: - Having 2 to 3 years of experience in Customer Success, Service & Operations Management - Demonstrating excellent communication and problem-solving skills - Showcasing multi-tasking abilities - Handling escalations effectively Qualifications required for this role include: - Minimum of 3 years of total work experience (Preferred) - At least 2 years of experience in Escalation Handling & problem-solving skills (Preferred) - 2 years of experience in Customer Success & Operations Management (Preferred) Please note that this is a full-time, permanent position with a day shift from Monday to Friday. ...

As a Product Support Specialist at our company, you will play a crucial role in providing proactive and customer-focused support for our SaaS application users. Your primary responsibilities will include: - Serving as the main point of contact for customer support inquiries via email, chat, and phone. - Diagnosing and resolving customer issues related to the SaaS platform, such as configuration, connectivity, and data problems. - Guiding users on product features to enhance product adoption and success. - Escalating complex issues to Tier 2/Engineering teams while ensuring clear and timely communication with customers. - Documenting customer interactions, technical issues, and resolutions in...

As a Pega Senior Business Architect at Pega Consulting, you will play a crucial role in structuring business processes and information for leading organizations. Your primary goal will be to drive organizations towards their desired states by collaborating with subject matter experts and delivering innovative business and technical solutions using Pega technology. Your responsibilities will include: - Partnering with clients and technical teams to develop high-quality deliverables throughout all project phases - Consulting and influencing clients in adopting best practices based on your industry expertise - Ensuring that the delivered work product meets or exceeds client expectations and bus...

As a Renewal Sales Executive, your role is crucial in managing and nurturing relationships with current customers to ensure their continued success and product adoption. You will be responsible for driving contract renewals, upsells, and cross-sells to maintain and expand our customer base effectively. Key Responsibilities: - Manage the end-to-end renewal process, ensuring timely and seamless contract renewals. - Cultivate strong relationships with existing clients by understanding their needs and challenges. - Identify opportunities for upselling and cross-selling to drive revenue growth. - Proactively engage customers to ensure high product adoption and satisfaction levels. - Collaborate w...

Job Description: You will be responsible for B2B sales roles which focus on building relationships and driving revenue through strategic sales efforts. Your key responsibilities will include lead generation, client management, and contract negotiation. Key Responsibilities: - Sales Development Representative (SDR): You will be responsible for identifying and qualifying potential leads through outreach and networking. - Account Manager: Your role will involve maintaining relationships with existing clients, ensuring satisfaction and retention while identifying upselling opportunities. - Business Development Manager: You will explore new growth opportunities and build strategic partnerships to...

Role Overview: As a seasoned customer success leader at Rippling, you will be joining the Implementation team as a first line manager. Your primary responsibilities will include coaching and developing a team of 6-8 Implementation Managers, handling high priority customers, and driving improvement on key metrics. You will collaborate cross-functionally with Sales, Product & Engineering, and Customer Support teams to ensure a seamless customer onboarding experience. Key Responsibilities: - Develop Implementation Managers through hands-on coaching and mentorship - Support hiring & onboarding of new Implementation Managers - Successfully resolve customer escalations for maximum satisfaction and...

As a Senior Customer Success Manager at FourKites, you will play a crucial role in providing the best customer experience by fostering consultative relationships with your book of business. By partnering closely with our Sales team, you will help customers meet their business objectives, identify growth opportunities, and ensure they are maximizing the value of the FourKites platform. Your dedication to customer success will be key in creating delighted customers who are fully utilizing and benefitting from our product. **Responsibilities:** - Own the overall relationship with your assigned customers, focusing on increasing adoption, driving usage, ensuring retention, and maximizing satisfac...

Required Skills BS/MS in Computer Science, Electrical Engineering, Computer Engineering or a related technical field. Minimum 5 years relevant work experience in pre-sales, support, customer success, consulting or similar roles. Strong consulting and project management skills, with proven results working as a trusted advisor to drive business value for customers, including the ability to interact with client teams at various levels of technical and non-technical depth. Proven track record of managing customer escalations, balancing customer expectations, and negotiating successful resolutions. Existing knowledge of, and experience with public cloud platform (IaaS) features, capabilities, and...

Required Skills BS/MS in Computer Science, Electrical Engineering, Computer Engineering or a related technical field Minimum 5 years relevant work experience in pre-sales, support, customer success, consulting or similar roles Strong consulting and project management skills, with proven results working as a trusted advisor to drive business value for customers, including the ability to interact with client teams at various levels of technical and non-technical depth Proven track record of managing customer escalations, balancing customer expectations, and negotiating successful resolutions Existing knowledge of, and experience with public cloud platform (IaaS) features, capabilities, and bes...

Job Title: Post-Sales Manager US E-Commerce Location: Hyderabad, India Experience: 6+ Years in Post-Sales / Customer Success / E-Commerce Support Employment Type: Full-time About the Role We are seeking an experienced and customer-focused Post-Sales Manager to lead and manage post-purchase operations for our US-based e-commerce business. The role includes overseeing customer support, order fulfillment coordination, returns/RMA management, logistics follow-ups, escalations, and post-sales experience improvement. The ideal candidate will have strong communication skills, experience working with US customers, and solid e-commerce operations knowledge. Key Responsibilities Customer Success & Sup...

Process:- Urgent hiring For domestic BPO Telecaller Location:- Wadgaon sheri, Pune Qualification :- HSC or Any graduate / Under graduate Work From Office Shifts Timing: - Day Shift Preferred candidate profile HSC Pass Can apply Freshers can apply Marathi And Hindi Good communication Salary:-Upto 15000+ Unlimited incentives. Rotational week off Rounds of Interviews:- HR round Operations round What We Offer: Competitive salary and benefits package Opportunities for career advancement Comprehensive training program Supportive team environment How to Apply: To schedule your interview Call or send your CV through WhatsApp HR Anushka - 9545415846