830 Customer Success Jobs

Notice Period: Immediate Key Responsibilities: Build and maintain strong, long-term relationships with key stakeholders in client organizations. Serve as the primary point of contact for all client needs, ensuring satisfaction and smooth communication across various teams. Take ownership of client accounts, ensuring successful implementation of IT infrastructure solutions. Coordinate between clients and internal teams to meet deliverables on time and within budget, ensuring high-quality service. Focus on driving adoption, engagement, and overall satisfaction with IT infrastructure services. Act as a trusted advisor to clients, proactively identifying opportunities to enhance their experience...

Role Overview: As a Customer Success Manager at Acceldata, you will be responsible for guiding your portfolio of clients towards success by establishing trusted partnerships, driving product adoption, and ensuring long-term value creation. Your primary focus will be on fostering impactful connections, improving customer retention, and helping clients maximize their utilization of Acceldata solutions. If you are passionate about overcoming challenges, delivering tangible results, and witnessing the prosperity of customers, we are excited to have you on board. Key Responsibilities: - Build "trusted advisor" relationships with customer management and technical teams to enhance Acceldata's reput...

Role Overview: As a Product Manager at ITILITE, you will play a crucial role in driving the product vision and strategy in alignment with the company goals. Your responsibilities will include collaborating with leadership to define a product roadmap, prioritizing features based on customer impact and strategic objectives, and shaping product processes for efficiency and impact. Additionally, you will be leading cross-functional teams to deliver products from concept to launch and advocating for customer success by translating their needs into winning product solutions. Moreover, staying updated on industry trends and monitoring competitors will be essential in identifying new opportunities a...

Manages enterprise SaaS customer accounts, ensures product adoption, reduces churn, and drives renewals and account growth.

About the role: As a member of the Customer Success team you will act as a champion for Kong customers. You will function as the primary post-sales point of contact for all technical, product and support questions on a day-to-day basis. In addition you will help establish, implement and run processes and projects that help deliver successful adoption of Kong products. In this role you will have the opportunity to interface with everyone in the customer environment from Developers to Executives and represent our values every day, as well as allow you to understand their business, operational, and technical needs to help them achieve the greatest value from Kong. What you'll be doing: Engage w...

Role Overview: At ZeroNorth, you will be part of a team that is leading the transformation of the shipping industry through digital innovation with a focus on sustainability. Your role as a Voyage Optimisation Analyst will involve working closely with internal and external stakeholders to drive success in a cross-functional environment. Key Responsibilities: - Understand the back-end processes of the ZeroNorth optimization platform and serve as an expert on the front-end and user interface. - Collaborate with the operations team on the customer end to grasp their business model, strategy, and needs, helping them achieve digitalization and sustainability goals through technology. - Advise on ...

Role Overview: As a Regional Vice President/Senior Director, Engagement of Professional Services at Salesforce, you will be responsible for leading and scaling the presales and engagement teams within the CRM solutions space. Your role will involve building strong advisory relationships with clients, guiding digital transformation journeys, ensuring solution excellence, and collaborating across departments to drive business value using Salesforce and Agentforce for enterprise clients. Your background in pre-sales, customer-facing consulting, Salesforce technologies, and engagement with technical stakeholders will be crucial in this leadership role. Key Responsibilities: - Proactively lead cu...

You are a dynamic and proactive Business Development Executive responsible for managing coordination with US-based clients. Your role includes building and maintaining strong client relationships, understanding client requirements, and supporting business growth opportunities. - Coordinate and communicate with US clients during night shift hours. - Understand client needs and ensure timely responses to their queries. - Build and maintain strong professional relationships with existing and potential clients. - Support the sales/business development team in lead generation, client follow-ups, and proposal submissions. - Collaborate with internal teams to ensure smooth execution of client deliv...

As a hands-on recruiter at Weekday's client, your main responsibility will be to manage the full-cycle hiring process for GTM & Consulting orgs and select G&A roles. This includes partnering with business leaders to define roles, building diverse pipelines, conducting structured interviews, and closing exceptional talent. Key Responsibilities: - Run end-to-end hiring for multiple open roles simultaneously across Customer Success, Implementations, Pre-Sales/Solutions, and G&A - Lead discussions with hiring managers to understand business needs and create clear scorecards, JDs, and interview plans - Utilize direct sourcing methods such as Boolean/X-ray, referrals, communities, and events to bu...

As an Adoption Lead at NowPurchase, you will play a crucial role in overseeing customer onboarding, engagement, and success for our flagship SaaS platform MetalCloud across India. Your responsibilities will include: - Leading and managing the onboarding and product adoption process for customers in South, West, and East India. - Traveling frequently to client locations, especially for key accounts or escalations, and mentoring a distributed team of Customer Success Executives. - Standardizing onboarding processes, reviewing implementation progress regularly, and planning rollouts for timely and effective product implementations. - Aligning regional teams with SOPs, product training modules, ...

Job Title: B2B Executive A.C. Agarwal Share Brokers is an Indian stock broking company with 20+ years of experience in the capital markets. The company holds memberships of most of India's top stock exchanges and depositories, including NSE, BSE, MCX, and CDSL. With a team of 250+ authorized partners, AC Agarwal is committed to building growth and wealth creation at a national level. Job Responsibilities: 1. Manage AP (Authorized Person) registration, modification, and cancellation process on stock exchanges. 2. Create and manage Remisiers. 3. Conduct onboarding training for new APs and Remisiers. 4. Provide service and support to partners and associates. 5. Handle and resolve day-to-day que...

As a Business Analyst in our Information Systems department, you will play a crucial role in driving successful technology solutions adoption and delivering measurable customer value through effective change management and fostering a culture of continuous improvement and innovation. **Key Responsibilities:** - **Customer Success & Value Realization** - Collaborate closely with internal stakeholders to understand their desired outcomes from IT solutions. - Define and track key performance indicators (KPIs) and success metrics related to solution adoption, customer engagement, and business value realization. - Analyse data and stakeholder feedback to identify whether outcomes are being met. -...

As a Sales Professional at Salesforce, you will have the exciting opportunity to exceed monthly/quarterly sales targets by selling Salesforce solutions into enterprise accounts within India. Your role involves driving strategic, enterprise-wide sales initiatives into a territory with a focus on new business sales and expanding existing accounts. Additionally, you will be responsible for forecasting sales activity, maintaining a satisfied customer base, and creating reference-able customers. Key Responsibilities: - Exceed monthly/quarterly sales targets by selling Salesforce solutions into enterprise accounts and within an assigned geographical or vertical market. - Identify and research terr...

Role Overview: As a Customer Success Executive, you will play a crucial role in ensuring customer satisfaction and retention within the company. Your responsibilities will include actively engaging with customers, guiding them on product usage, and developing long-term relationships to drive customer success and loyalty. You will be the primary point of contact for customers, addressing inquiries, resolving issues, and advocating for customers within the organization. Key Responsibilities: - Collaborate with the sales team to understand clients" needs and pain points before initiating the onboarding process. - Guide customers through the onboarding process, ensuring a seamless transition ont...

Role Overview: As a QA Engineer at MTAP, you will be responsible for performing Web & Mobile Application testing using manual and automation approaches to ensure software quality. You will collaborate within Agile Scrum teams to integrate quality assurance early in the development lifecycle. Your role will involve participating in requirements and design reviews, developing comprehensive test plans and strategies for web applications, and designing, developing, and maintaining automated test scripts using various tools. You will also be responsible for leading testing efforts for multiple products and enhancing automation frameworks. Key Responsibilities: - Perform Web & Mobile Application t...

Role Overview As a Customer Success Analyst, you will be part of the customer success team focusing on creating a knowledge base, FAQs, maintaining the customer relationship system, and ensuring successful onboarding of new customers post-sale. Your primary mission is to guarantee that customers extract maximum value from the product, attain their desired outcomes, and enjoy a seamless, positive experience. Your responsibilities will involve playing a significant role in onboarding, providing support, customer education, and renewal strategies. Key Responsibilities - Act as a trusted advisor to customers, assisting them in onboarding, adopting the product, and implementing usage best practic...

Role Overview: With over 15 years of experience in software delivery and implementation, particularly within Customer Operations and Sales Operations domains, you will be responsible for deploying technology solutions for large clients. Your focus will be on automation, digital transformation, and ensuring customer success. As an assertive decision-maker, you will have the autonomy to determine objectives and strategies for critical assignments. Your strong analytical and problem-solving capabilities will be crucial in efficiently resolving complex issues. Collaboration with cross-functional teams and stakeholders at all organizational levels will be a key aspect of your role. Key Responsibi...

As a Sales and Customer Success Trainer at our company, you will play a crucial role in developing comprehensive training programs for our sales and customer success teams. Your responsibilities will include creating training materials such as videos, cheat sheets, and conducting live training sessions to ensure that our teams are well-equipped to meet customer needs and drive sales. - **Learning Management System:** - Manage and suggest optimizations regularly to enhance effectiveness. - **Training Content Development:** - Create cheat sheets, videos, and manuals. - Develop tools like "Hose Finder" and "Hose Assembly Code Finder". - Update cheat sheets for hose fittings, chemical resistance...

Dear All, We are excited to announce a job opportunity at IRIS KPO Resourcing India Pvt Ltd for the position of Customer Success Advisor / Business Partner. We are seeking skilled and detail-oriented Customer Success Specialists (Specialist in International Markets, Preferably US and UK Market) with 5 - 8 years of experience in Customer Success. Location: Nungambakkam, Chennai Shift: US Shift (6.30 PM to 3.30 AM) Work Days: Monday to Friday Purpose of the Job: As Customer Success Business Partner (CSBP) - you will be a trusted advisor for our key customers and strategic service partners. You will be a key bridge to help them maximize the use of our school management software and ensure our d...

Overview - Our Research & Development (R&D) team is the technical talent at the heart of our product suite, overseeing the product development lifecycle from concept to delivery. From engineering to quality assurance to data science, the R&D team ensures our customers seamlessly use our products and can depend on their consistency. This position, under the general direction of Engineering leadership, will be responsible for technical and development support for our award-winning K-12 software. This role will use their knowledge to implement, code, build, and test new features, maintain existing features, and develop reports that will include components, data models, customization, and report...

Responsible for managing all post sales handover, customer engagement program, retention management, loyalty programs. It plays a critical role in maintaining organizations position as a leader in the security industry. Responsibilities: Managing client relationships to build a reputation for excellent service and generate repeat business by providing support, information and guidance. Co-ordinates with the internal team for timely resolution and closure of gaps. Understanding Client Needs and Requirements Ongoing relationship development Handle client issues throughout the implementation life cycle in a timely and accurate fashion. Schedule and conduct Training Sessions for development reso...

You are a self-driven Chief Engineer or Master Mariner with over 20 years of experience, ideally with at least 5 years in the desired skillset. Your previous experience working with Ship Owners or Operators/ Technical Managers will be crucial, leveraging your existing network and relationships. Your Sphere of Influence and ability to drive global business will be key in this role. As part of the team at Smart Ship Hub, you will have the opportunity to work with some of the largest shipping companies, developing business opportunities, driving revenue growth, and ensuring delivery against key performance metrics. Desired Skill-set: - Experience in an active sales role of vessel acquisition fo...

As a Customer Success Specialist (CSS) in Pune, India, your primary role will involve supporting the post-sales customer lifecycle by focusing on customer adoption, ongoing support, program optimization, and expansion. You must possess a deep understanding of our customers" business objectives and effectively communicate how our solution aligns with and helps achieve their strategic goals. **Key Responsibilities:** - **Onboarding:** Collaborate with the Sales Team to ensure a seamless customer onboarding process, leading to a successful go-live and introduction for the customer. - **Customer Experience Design:** Assist customers in designing their programs to align with product capabilities ...

You will be joining Vcheck, a human-led, technology-enabled due diligence background check firm based in New York City. Vcheck conducts over 18,000 international investigations annually and specializes in risk-based assessments for various purposes such as lending, investments, KYC, vendor onboarding, M&A, IPOs, executive placements, and overall third-party portfolio risk. The hybrid approach of Vcheck delivers financial and reputational intelligence necessary for confident decision-making. As a Customer Success Analyst at Vcheck, your main responsibilities will include: - Communicating directly with customers to process Identity Verification orders and ensuring timely delivery of reports - ...

As a Customer Success Manager / Operation with a Computer Science background, your role is crucial in managing the entire customer lifecycle, from lead generation to client retention. This position requires a blend of sales and customer success skills, emphasizing strong communication, problem-solving abilities, and technical understanding. Key Responsibilities: - Manage the complete customer journey, including prospecting, onboarding, relationship management, and retention. - Conduct product demos and effectively explain technical aspects to clients. - Serve as the main point of contact for client queries, support, and escalations. - Monitor client adoption and ensure successful product usa...