About the Role: We are looking for a proactive and customer-focused Product Support Specialist to join our growing team. You will serve as the first line of support for our SaaS application users, ensuring that customer inquiries, technical issues, and product questions are resolved efficiently and professionally. You will collaborate closely with Product, Engineering, and Customer Success teams to deliver an exceptional support experience. Responsibilities: Serve as the primary point of contact for customer support inquiries through email, chat, and phone. Diagnose, troubleshoot, and resolve customer issues related to the SaaS platform, including configuration, connectivity, and data issues. Guide users through product features and functions, helping maximize product adoption and success. Escalate complex issues to Tier 2/Engineering teams while maintaining ownership of customer communication. Document customer interactions, technical issues, and resolutions in the support ticketing system. Monitor support queues, manage SLAs, and prioritize cases based on urgency and business impact. Collaborate with the Product and Engineering teams to communicate customer feedback, bug reports, and feature requests. Contribute to the creation and improvement of knowledge base articles, FAQs, and support documentation. Participate in product training sessions to stay updated on platform changes, new features, and best practices. Assist in testing new product releases to ensure customer-reported issues are addressed. Qualifications: 2-5 years of experience in SaaS product support, technical support, or customer success roles. Strong troubleshooting skills with a methodical approach to diagnosing problems. Excellent written and verbal communication skills, with an ability to explain technical concepts to non-technical users. Familiarity with support tools like Zendesk, Freshdesk, Salesforce Service Cloud, or similar platforms. Experience working with APIs, SSO, or integrations is a plus. Ability to manage multiple tasks simultaneously and work effectively in a fast- paced environment. Customer-first mindset with strong empathy and patience. Bachelor’s degree or equivalent experience preferred. Preferred Skills (Nice to Have): Experience supporting healthcare, fintech, or other regulated SaaS platforms. Knowledge of SQL or ability to query databases for troubleshooting purposes. Familiarity with HIPAA compliance, security protocols, or industry-specific regulations (if healthcare-related). Basic understanding of cloud environments (e.g., AWS, Azure) or web-based architecture. Job Types: Full-time, Permanent Pay: ₹500,000.00 - ₹1,200,000.00 per year Benefits: Flexible schedule Health insurance Paid sick time Provident Fund Schedule: Morning shift Work Location: In person Expected Start Date: 16/06/2025

Job Title: QA Lead – Healthcare SaaS Products Location: On-site Experience Required: 8+ years in Quality Assurance Department: Quality Assurance / Engineering About the Role We are seeking a detail-oriented and experienced QA Lead to join our team and take ownership of quality assurance efforts across our Healthcare SaaS platform . The ideal candidate will bring hands-on experience in manual and automated testing , API validation , and performance testing , along with strong domain knowledge in healthcare workflows, EMR/EHR systems, HIPAA compliance , and third-party integrations . This is a high-impact role requiring close collaboration with product, development, and DevOps teams to ensure our platform is secure, scalable, and defect-free. Key Responsibilities Lead QA strategy for one or more product lines, ensuring coverage across manual, automation, API, and performance testing. Work closely with product managers and developers to review requirements, create detailed test plans , and test cases based on functional specifications and business rules. Supervise and mentor QA team members, driving best practices in test execution , bug reporting , and traceability . Implement and maintain automation frameworks (UI and API), and continuously expand regression coverage. Perform API testing using tools like Postman, Swagger, or Rest Assured to validate backend integrations. Plan and execute performance testing using tools like JMeter or LoadRunner; identify bottlenecks and recommend improvements. Coordinate with DevOps to manage test environments , and integrate test suites into CI/CD pipelines (e.g., using Jenkins, GitLab, or Azure DevOps). Collaborate with security and compliance teams to ensure test coverage includes HIPAA and data privacy requirements. Analyze test results, identify root causes, and drive continuous improvement in QA processes. Provide regular QA status updates to stakeholders and leadership, highlighting risks and release readiness. RequirementsMust-Have: Bachelor's degree in Computer Science, Engineering, or a related field. 8+ years of QA experience Proven experience in manual and automation testing of Healthcare SaaS applications . Strong knowledge of API testing (RESTful APIs, Postman, Swagger). Hands-on experience with Selenium, Cypress, TestNG, or equivalent automation tools . Solid background in performance testing using JMeter or similar tools. Familiarity with HIPAA, HL7, FHIR , and EMR/EHR platforms (e.g., Athena, Elation, Epic, Cerner). Experience working in Agile/Scrum environments with tools like JIRA, Confluence . Nice-to-Have: Experience with BDD frameworks like Cucumber . Experience with Cypress , Playwright & Test Trigger Exposure to cloud-based environments (AWS, Azure, GCP). Knowledge of SQL and experience validating data pipelines. Key Skills Strong leadership and communication skills Analytical and problem-solving mindset Detail-oriented with a commitment to product quality Ability to balance multiple priorities in a fast-paced environment Passion for healthcare technology and patient-centered solutions Job Types: Full-time, Permanent Pay: ₹800,000.00 - ₹1,500,000.00 per year Benefits: Flexible schedule Health insurance Paid sick time Provident Fund Schedule: Morning shift Work Location: In person

Hi All, Job Title:Technical Project Manager Location: Coimbatore - India Job Type: Full time Reports to: Delivery Manager About Yosi Health Yosi Health is a leader in digital front-door automation solutions, transforming how healthcare practices interact with patients. Our platform streamlines administrative workflows, enhances patient experiences, and drives revenue growth for providers. As we continue expanding, we’re looking for a Technical Project Manager to oversee EMR integrations with our existing system, enhancements, and maintenance. About the Role We are seeking a skilled Technical Project Manager (TPM) to lead and manage complex technical projects from initiation to delivery. The TPM will work closely with cross-functional teams, including engineering, product management, QA, and business stakeholders, ensuring that projects are delivered on time, within scope, and aligned with business goals. The ideal candidate will have strong project management experience, technical understanding, and excellent leadership and communication skills. Key Responsibilities ● Define project scope, goals, deliverables, and success metrics in collaboration with stakeholders. ● Develop detailed project plans, schedules, resource allocations, and budgets. ● Coordinate and manage project teams, ensuring clear roles, responsibilities, and accountability. ● Track project progress, manage risks, and proactively resolve issues or blockers. ● Communicate project status, milestones, and risks to stakeholders and senior management. ● Ensure technical feasibility and alignment between business requirements and technical solutions. ● Drive agile practices (Scrum/Kanban) or other project management methodologies as appropriate. ● Manage relationships with vendors, partners, and external stakeholders when needed. ● Ensure documentation, compliance, and quality standards are met across all project stages. ● Foster continuous improvement by conducting retrospectives and applying lessons learned. Qualifications ● Education: Bachelor’s degree in Computer Science, Engineering, Information Technology, or related field. ● Experience: ○ 7 to 10 years of project management experience in technical or software development environments. ○ Proven experience delivering complex projects on time and within budget. ○ Strong technical background or understanding of software development life cycle (SDLC), cloud platforms, or IT infrastructure (depending on the domain). ● Skills: ○ Excellent organizational and time-management skills. ○ Strong problem-solving and decision-making abilities. ○ Proficiency with project management tools (Jira, etc.). ○ Knowledge of agile, Scrum, or other project management methodologies. ○ Outstanding communication and stakeholder management skills. ○ Ability to manage multiple projects and priorities simultaneously. ○ Experience delivering projects involving microservices, REST APIs, or third-party integrations. ○ Ability to understand technical architecture, APIs, cloud infrastructure (AWS/GCP), and CI/CD workflows. Preferred Qualifications (Nice to Have) ● PMP or Scrum Master certification. ● Familiarity with EMR integrations. (such as Epic, Cerner, Athena, Elation, and others) ● Familiarity with configuration, testing, validation, and deployment of integration interfaces using tools such as HL7, FHIR, APIs, or custom integrations. ● Previous experience in healthcare and HIPAA compliance. ● Familiarity with monitoring and release tools like Datadog, New Relic, and Jenkins. Regards HR Job Types: Full-time, Permanent Pay: ₹1,000,000.00 - ₹1,800,000.00 per year Benefits: Flexible schedule Health insurance Paid sick time Provident Fund Schedule: Morning shift Work Location: In person Expected Start Date: 01/07/2025