1267 Customer Success Jobs - Page 3

Initiate the onboarding process and collect business information from the merchant. Understand the merchant's business flow and setup the account based on the merchant's request. Gather new requirements from the merchant that are committed by the sales team, raise a task, and follow up until deployment. Create the item catalog based on the merchant's request and upload it to the account. Set up hardware for the merchant (POS, printers, KDS, waiter app, etc.). Provide end-to-end training on software and hardware. Maintain continuous rapport with the merchant or reseller from the start to end of the onboarding. Ensure all add-ons and developments are properly deployed to the merchant on time. ...

Ensure smooth transitions from start to finish, proactively remove hurdles and drive successful launches Continuously assess client health. Collaborate with our product and engineering teams to resolve issues Translate client needs into action items.

- Candidates having exposure to the Cybersecurity industry will be preferred. - Past experience in working with Advanced Excel and in making powerful presentations will be a plus. - Any bachelor's or master's degree in engineering, Operations Management/Research, MIS, Management Science, Applied Mathematics, Statistics or Econometrics will be entertained. - Understand client business issues, operating business rules, data and standard operating procedures - Incorporate process changes in response to evolving business needs Operate business processes for clients on a periodic basis, to include: configuring business rules, synthesizing data and performing quality checks - Apply quality assuran...

We're looking for an experienced and motivated Client Account Manager to join our dynamic team. As a Client Account Manager, you'll play a crucial role in fostering enduring client relationships while meticulously managing diverse projects, ensuring seamless delivery that aligns with client needs, deadlines, and technical requirements. Working Hours: 6:00 PM IST to 3:00 AM IST Responsibilities: Build and nurture strong, lasting relationships with agency partners, acting as their primary strategic partner in digital marketing Understand agency needs and requirements through active listening and strategic questioning Provide customized pricing quotes and manage projects from start to finish, e...

We are on the lookout for smart, hardworking, go-getters who thrive in a fast-paced environment that requires a high degree of personal accountability, initiative and follow-through. You should have a passion for our product, an eagerness to learn and a strong commitment to serving our growing customer base. The candidate will execute the Customer Retention Strategies and will be responsible for improving the overall experience for users in an effort to maximize user retention, engagement and monetization. Job description - Responsible for program development and execution, including segmentation, testing, and deployment, and continually evaluate these for improvements. - Maintain Marketing ...

Support the Customer Success team in daily operations, including customer onboarding, account management, and post-sale support. Assist in tracking and analyzing customer usage and satisfaction metrics to identify areas for improvement. Manage customer inquiries and resolve issues, ensuring a high level of customer satisfaction. Responsibilities Customer Relationship Management: Build and maintain strong relationships with customers. Proactively engage with customers to understand their needs and challenges. Provide exceptional customer support and service. Customer Onboarding: Manage the customer onboarding process to ensure a smooth transition. Provide training and support to customers as ...

About this role - We're building our founding team and looking for self-starters excited to make an impact in a fast-paced environment. If you're seeking an established playbook, Zenskar may not be the right fit. But if you're eager to help shape that playbook from the ground up, we'd love to hear from you! As a Product Strategist Intern, you'll work closely with Customer Success (CS) to bridge the gap between customer needs and product evolution. This role involves direct customer interaction to uncover pain points, analyze feature gaps, and work with internal teams to enhance the product experience. You'll play a key role in shaping Zenskar's strategy by translating real-world feedback int...

Responsibilities : Customer Onboarding : Assist new customers with the onboarding process, helping them get started with our products, and ensuring a smooth transition. Product Training : Conduct product training sessions to educate customers on how to use our SAAS solutions effectively and efficiently. Account Management : Build and maintain strong, long-lasting customer relationships by understanding their needs, challenges, and goals. Serve as a trusted advisor to customers. Issue Resolution : Address customer inquiries, troubleshoot technical issues, and coordinate with the technical support team to ensure timely resolution. Feedback Gathering : Actively collect customer feedback and ins...

Develop and manage client portfolios. Sustain business growth and profitability by maximizing value. Analyze customer data to improve customer experience. Hold product demonstrations for customers. Improve onboarding processes. Evaluate and improve tutorials and other communication infrastructure. Mediate between clients and the organization. Handle and resolve customer requests and complaints. Minimize customer churn. Aid in product design and product development.

You will be part of Oracle's Service Cloud group, specifically the Cross-CX Center of Excellence (COE). In this product role, you will need a broad understanding of CX Service, industry best practices, and CX-related business processes or technology designs. Your responsibilities will include analyzing client data models and integration landscapes to ensure successful Oracle Service Cloud deployments for customers. You will work on developing and reviewing deployments for large, complex customers, requiring problem-solving skills, technology experience, interpersonal skills, creativity, and independent judgment. **Key Responsibilities:** - 2-6 years of experience with at least 1 year in Serv...

As an Account Management Executive at our company, you will play a crucial role in enhancing customer satisfaction and retention. Your responsibilities will include: - Becoming your customers" strategic consultant and go-to person for help, delivering insights to help customers optimize the value of the product. - Being responsible for upsell and cross-sell revenue. - Supporting clients in achieving their required goals. - Identifying successful customers and turning them into advocates, measured by participation in reference calls, case studies, and blogs. - Bringing intelligent product feedback and recommendations from customers back to Product teams. - Contributing to the development of i...

As the primary point of contact for customers engaging with Azure Marketplace applications, your role involves providing support in installing, configuring, and setting up systems/applications purchased or subscribed to via Azure Marketplace. You will offer technical guidance and best practices for deployment and integration with existing systems. Additionally, you will collaborate closely with internal teams such as Sales, Technical Support, and Product Teams to address customer needs and resolve issues efficiently. Conducting product demonstrations, onboarding sessions, and training for new customers will be part of your responsibilities. It is essential to document customer interactions, ...

As a Director/Senior Director in Financial Services Pre-Sales at Salesforce, you will have the opportunity to lead a team focused on specific strategic customers in the financial services industry. Your role will involve leveraging your deep domain expertise to tailor Salesforce solutions to industry-specific challenges and ensure alignment with customer needs and regulatory requirements. You will lead and develop a high-performing team of Solution Engineers (SEs) while driving Salesforces AI, Data, and CRM value proposition to transform customer experiences and business outcomes. Building trusted partnerships with Sales Leadership and collaborating with internal teams will be essential to d...

Role Overview: As the Associate Director Supply Chain Consulting, you will lead the APAC regional supply chain consulting team, ensuring successful deployment and adoption of SaaS solutions across diverse industries. Your role will involve managing a team of Implementation Consultants, working directly with enterprise clients, and adapting implementation and training strategies for the APAC market. You should have deep experience in SaaS implementations, enterprise software deployment, stakeholder management, and regional expertise in APAC business environments. Key Responsibilities: - Lead, mentor, and manage the APAC-based team of Implementation Consultants, ensuring regional execution exc...

Role Overview: You will be joining Seceon as a Customer Success Engineer, where you will play a crucial role as the primary technical point of contact for customers. Your main responsibility will be to ensure smooth onboarding, deployment, and ongoing success with Seceon's cybersecurity solutions. By collaborating with customers, internal support teams, and engineering, you will aim to resolve issues, drive adoption, and maintain overall satisfaction. Key Responsibilities: - Act as a trusted advisor to Seceon customers, assisting them with onboarding and implementing the platform. - Collaborate with internal support and product teams to troubleshoot and resolve technical issues. - Conduct pr...

As a Sales Head at Unifo, a growing SaaS provider in the logistics industry, specializing in IT products for seamless customs clearance filing, your role involves developing and executing strategic sales plans to achieve quarterly and annual revenue targets. You will be responsible for managing and growing relationships with key accounts in the logistics and customs brokerage sector, identifying new business opportunities in freight forwarding and customs domain, and leading a team of sales executives to meet sales goals. Key Responsibilities: - Develop and execute strategic sales plans to achieve quarterly and annual revenue targets. - Manage and grow relationships with key accounts in the ...

Role Overview: As a Key Account Manager (KAM) in the logistics industry, you will be responsible for managing client relationships as the primary point of contact. Your proactive approach and customer-focused mindset will be essential in resolving client complaints, addressing queries, and ensuring overall client satisfaction. Additionally, you will play a crucial role in growing the wallet share from existing clients by identifying new business opportunities and implementing upselling and cross-selling strategies. Key Responsibilities: - Act as the main contact for assigned key clients, handling all inbound communication regarding services, queries, escalations, and complaints. - Establish ...

As the Head of Customer Success at Kovai.co, you will play a pivotal role in leading and scaling the Customer Success organization to drive measurable business outcomes through customer retention, expansion, and satisfaction. Your responsibilities will include: - **Customer Success Strategy:** - Define and execute the global customer success strategy focused on driving adoption, retention, and expansion. - Integrate AI-driven insights into customer journey mapping and health scoring to proactively manage renewals and risks. - **Team Leadership:** - Lead, mentor, and grow a high-performing team of Customer Success Managers (CSMs). - Build a culture of experimentation by encouraging the team t...

As the SVP & GM OTA at RateGain Travel Technologies Limited, your role is crucial in leading both sales and product-led growth for RateGain's OTA Solutions portfolio. Your primary responsibilities include: - **Business Growth & P&L Ownership**: - Own the OTA business P&L, ensuring 20%+ YoY growth with profit efficiency aligned to the Rule of 40. - Scale globally through a balanced mix of new logo wins and account expansion. - Improve margins and operational efficiency across functions. - **Sales & Go-to-Market Execution**: - Build and lead a high-performing commercial team with a consultative, solution-led sales approach. - Design and execute scalable GTM motions for enterprise and mid-marke...

As a Portfolio Leader at Salesforce's Agentforce Acceleration Team, your role will be crucial in driving the success of customers and the growth of Agentforce Engineers. Here's what you'll be responsible for: Role Overview: You will lead a high-performing team of Agentforce Engineers, focusing on recruiting, mentoring, and developing their technical skills and career growth. Additionally, you will ensure operational excellence by monitoring key performance indicators, coaching on improvement areas, and managing customer escalations effectively. Key Responsibilities: - Lead and develop a team of Agentforce Engineers, ensuring technical excellence and career growth - Monitor key performance in...

As a Customer Success Manager at Recruiterflow, your role involves developing and maintaining strong relationships with customers, onboarding new clients effectively, and proactively engaging with clients to ensure customer satisfaction and retention. You will act as a liaison between clients and internal teams, analyze customer usage data, and collaborate with sales and marketing teams to contribute to the growth of the customer base. Your responsibilities include tailoring solutions to maximize value for customers, driving platform adoption, and continuously refining customer success strategies. Key Responsibilities: - Develop and maintain strong, trusting relationships with customers, ser...

Role Overview: You will be responsible for owning the overall relationship with assigned clients, managing on-boarding, implementation, training, increasing adoption, ensuring retention, and maintaining high levels of customer satisfaction. Your objective will be to enhance customer adoption by meeting upsell/cross-sell targets and establishing a trusted advisor relationship to drive continued value of the products and services. You will also maintain and develop customer success strategies, best practices, and customer support content. Key Responsibilities: - Serve as the day-to-day contact for assigned accounts, building trust and rapport, identifying areas of opportunity, highlighting bes...

Job Role: Customer Success Engineer Job Description: Receive escalation tickets, apply a structured troubleshooting protocol and provide timely resolution. Communication with customers is predominantly over the e-mail channel, but also via phone, online meetings, and chat conversations. Evaluate the needs of customers and work in a creative, proactive manner to resolve technical issues. Take complete ownership of the escalated tickets and collaborate with the relevant technology teams for a swift resolution. Document troubleshooting and problem resolution steps, accurately record data into CRM and other relevant tools. This role is primarily for the US timezones. Skills Required Excellent co...

As a Key Account Manager at our company, you will be responsible for managing the end-to-end lifecycle of key accounts. This includes tasks such as onboarding, relationship nurturing, upselling, and renewals. You will act as the primary point of contact for assigned accounts, ensuring client satisfaction and long-term value. Additionally, you will identify growth opportunities within existing accounts by understanding client goals and aligning solutions accordingly. Your key responsibilities will include: - Managing the end-to-end lifecycle of key accounts - Acting as the primary point of contact for assigned accounts - Identifying growth opportunities within existing accounts - Conducting r...

Job Description As a Customer Success Rep II at Honeywell, your role will involve building and maintaining strong relationships with customers to ensure their satisfaction with products and services. You will be the main point of contact for customers, addressing their inquiries, concerns, and escalations. Collaboration with cross-functional teams to drive customer onboarding, adoption, and upsell opportunities is a key aspect of your responsibilities. Responsibilities - Serve as the primary point of contact for assigned customers, fostering strong relationships and understanding their needs - Proactively identify growth opportunities and drive customer retention - Provide exceptional suppor...