830 Customer Success Jobs - Page 3

As a Business Development Manager, you will manage an assigned book of business, nurturing existing client relationships through effective sales and support visits, calls, emails, and presentations. Your goal is to create, advance, and close revenue opportunities within your designated territory. You must be adept at identifying, communicating, and resolving customer problems and opportunities. Your role involves foreseeing and mitigating risks, as well as driving the growth of additional services by conducting comprehensive needs assessments and aligning them with appropriate solutions. You will engage with senior buyers and client representatives to build strong relationships and foster a ...

At SiteMinder, we value the individual contributions of our employees as the driving force behind our success. We believe in fostering diverse teams that embrace and respect a variety of voices, identities, backgrounds, experiences, and perspectives. Our inclusive culture empowers employees to bring their authentic selves to work and take pride in their unique contributions. It is through our differences that we continue to innovate and revolutionize the way we serve our customers. Together, we are stronger! We are passionate about technology but understand that simplicity is key for hoteliers. Since 2006, we have been dedicated to enhancing our world-leading hotel commerce platform to help ...

Customer Success Manager/Coordinator* for a consulting and leadership coaching firm, offering a permanent remote role with periodic team interactions, tailored for NCR candidates and those seeking flexible second careers or a return to work. (need based office reporting) Role Summary Join our dynamic consulting and leadership coaching firm as a Customer Success Manager or Coordinator, enabling transformative client experiences and seamless service delivery. This is a full-time, permanent remote position with a couple of days a month for in-person team interaction (preferably in NCR). Ideal for professionals seeking a second career or returning moms, with supportive policies and flexibility. ...

We are seeking an Account Management Analyst to join our team. This role supports Account Managers by managing renewals, recurring services, and technology subscriptions, ensuring seamless client experiences and long-term satisfaction. Youll collaborate with internal stakeholders to identify opportunities for retention, growth, and process improvement, leveraging data-driven insights to enhance efficiency and client value. This role will significantly impact client service success , ensuring clients receive exceptional support, strengthening relationships, and building trust. By focusing on high-quality service and support, you will contribute to the overall success and satisfaction of our c...

We are seeking a proactive and customer-focused Account Manager to oversee key client relationships, drive adoption, and ensure value realization from our software products. The role demands strong relationship-building skills, commercial acumen, and the ability to align product capabilities with customer business goals. Excellent Communication Skills : Strong verbal & written comm skills. Good Listener. convey info clearly & persuasively. Interpersonal Skills : Ability to build rapport, establish trust with clients, empathetic and willing to say NO” Customer Focus : Desire to understand & address needs of clients. Should be responsive & proactive. Problem-Solving Abilities : The ability to ...

As a Customer Success Manager specializing in Tableau at Salesforce, you will play a crucial role in guiding our customers to achieve their business objectives through the effective utilization of Tableau. You will act as a trusted advisor, addressing both technical and business concerns, and aligning them with customer priorities, projects, and challenges. Your expertise will be instrumental in ensuring that customers receive maximum value from Salesforce's Tableau product. Key Responsibilities: - Serve as the primary point of contact for customers, leveraging your deep industry and technical knowledge to drive business value through Tableau adoption. - Build and maintain strong relationshi...

The position is based in Bangalore and as a member of the customer success team, you will be responsible for various tasks. This includes proactively identifying and resolving issues related to Farmizen subscriptions, addressing customer queries through in-app chat, monitoring churn risks, developing strategies to mitigate churn, and coordinating with field officers to ensure smooth communication between customers and the field team. Proficiency in at least one of Kannada, Tamil, or Telugu, along with excellent written and verbal communication skills in English, is preferred. To express your interest in this role, please send an email to join@farmizen.com and initiate the conversation.,

As a Technical Customer Success Manager at Esper, you will be instrumental in driving customer success, revenue growth, and solution delivery. This hybrid role requires a combination of technical expertise and strategic account management to ensure that customers derive maximum value from Esper's solutions. Your responsibilities will include owning the post-sales journey for strategic accounts, which involves a blend of solutioning and relationship management to enhance adoption, drive expansion, and secure renewals. You will need to closely engage with decision-makers and technical teams to address complex technical challenges and identify opportunities for expanding our partnership with th...

As a Business Manager in Sales, your role involves leading and driving the sales efforts of the company to meet or exceed revenue targets. Your main responsibilities include developing sales strategies, nurturing client relationships, and guiding the sales team towards achieving business objectives. Collaboration with cross-functional teams is essential to identify market opportunities, expand the customer base, and drive revenue growth. You will be responsible for developing comprehensive sales strategies, analyzing market trends, and setting sales targets aligned with the company's goals. Identifying and pursuing new business opportunities through prospecting, networking, and maintaining k...

Job Title: Customer Success Executive - Trainee Location: Mohali, India Summary: As a Customer Success Executive - Trainee, your primary responsibility will be to ensure positive customer experiences, build loyalty, and foster long-term relationships. You will be working closely with International clients, guiding and supporting them in successful onboarding, product adoption, retention, and overall satisfaction. Understanding customer business objectives and helping them achieve success using our SaaS solutions will be key to your role. Additionally, you will proactively identify and resolve common issues, act as the voice of the customer internally, and collaborate with support, product, a...

As an Associate Director leading the Onboarding team within the Customer Success department at Keka, you will play a pivotal role in ensuring a seamless transition for new customers, driving customer success, and satisfaction. With your 12-15 years of experience in customer success and strong background in onboarding processes, you will be responsible for developing and implementing strategies to enhance customer adoption and satisfaction. Your responsibilities will include overseeing the onboarding of new customers, collaborating with sales, product, and support teams to ensure a smooth transition, and monitoring onboarding metrics to optimize processes. You will lead a team of onboarding s...

As a member of the customer success team, your primary objective is to ensure that customers receive an exceptional onboarding experience. This involves guiding them through step-by-step tutorials, offering unlimited support, and assisting them in becoming proficient users of the product. Your ultimate goal is to facilitate product adoption and enhance customer retention rates. Your responsibilities will include receiving handover from the sales team to gain insights into the customers" personas, pain points, and expectations. You will need to understand the goals and objectives of new customers and effectively translate their needs into actionable steps during the implementation and onboard...

You will be responsible for facilitating the smooth onboarding of new partners, including providing orientation to the client's model, tools, and processes. Your role will involve collecting documentation to set up partner profiles on the Client platform and serving as the day-to-day liaison for assigned partners to ensure timely communication and support. Building trusted relationships with partners to foster long-term collaboration and shared ownership is crucial. Additionally, you will coordinate across internal teams such as mobilisation, placement, skilling, and tech to meet partner needs efficiently. In terms of operational delivery, you will be maintaining and updating partner records...

The Technical Support Team Lead is responsible for overseeing the daily operations of the technical support team and actively participating as a member of the team. In this role, you will collaborate with the Director of Customer Success to provide exceptional support to customers via phone, email, and chat. As a team lead, you are expected to lead by example, organize work efficiently, generate reports, manage escalations, contribute to ad hoc projects, and assist with training initiatives. Reporting to the Director of Customer Success within the Customer Success Team, you will play a crucial role in upholding the culture, vision, and values of Tycho. As the Technical Support Team Lead, you...

As a Senior Customer Success & Onboarding Manager, you will play a crucial role in managing the entire client journey, from onboarding to adoption, and long-term relationship management. By combining the precision of an Onboarding Manager with the strategic partnership of a Customer Success Manager, you will ensure that clients experience a smooth launch, achieve rapid value, and remain loyal advocates. Your primary focus will be on zero client drop-out and maximum retention. Your responsibilities will include owning the onboarding process, from contract signing to go-live, delivering engaging training sessions, product walkthroughs, and success workshops, and helping clients achieve quick w...

The role of Program Success Manager at Kidvento Education and Research in Hyderabad is a great opportunity for individuals with 0-1 year of experience and a passion for customer success. As a Program Success Manager, you will be responsible for building and maintaining strong relationships with the customer base. Your primary focus will be on providing excellent onboarding, training, and ongoing support to ensure customer satisfaction and retention. You will play a crucial role in offering product training and support to customers throughout their subscription term, helping them maximize their usage of the solutions provided by the company. Addressing and resolving any client issues promptly...

As a Sr. Technical Consultant - Cloud at Blue Yonder, you'll be part of the customer success team responsible for implementing and supporting projects. With a background in Supply chain and deep knowledge of industry best practices, you'll collaborate with multiple cross-functional teams to ensure successful project implementation. Your role as a Shared Services Lead will be crucial in the customer implementation lifecycle. You will oversee Cloud-related activities to support timely project implementation, highlighting risks proactively and escalating issues to leadership when necessary to prevent delivery delays. Key Responsibilities: - Collaborate with internal stakeholders to resolve case...

Salesforce provides a compelling opportunity for Sales Professionals with a proven record exceeding quota in technology sales. Our goal is to build an organization of thoughtful, high-reaching Account Executives committed to our vision of changing the software landscape. With 95% customer satisfaction, an exclusive CRM/Sales Force Automation tool that Reps love to use, and a fiercely loyal customer base, it's a powerful combination for sales success. Top sales talent across the world join us for our change the world mentality; the opportunity to excel in a fast-paced, performance-based team environment here. You will be responsible for driving strategic, enterprise-wide sales initiatives int...

As a Customer Success Lead at our Noida office, you will have the opportunity to make a significant impact by building meaningful relationships with educators and learners globally. In this one-year contract position, with potential for full-time transition based on performance and business requirements, you will be responsible for implementing McGraw Hill's digital education solutions in India. Your role will involve introducing McGraw Hill's learning platforms in India, supporting business development for digital solutions, and actively engaging with customers to ensure they understand and benefit from our offerings. From pre-sales to onboarding and post-sales phases, you will play a cruci...

The Technical Support Engineer (TSE) position at a US cybersecurity startup in Bengaluru offers you the opportunity to provide top-tier post-sales support, addressing complex technical inquiries, and troubleshooting to enhance customer satisfaction and value. In this hybrid role, you will play a crucial part in making a significant impact within the organization. Your responsibilities will include supporting customers and partners with product configuration, performance optimization, and issue resolution. You will diagnose, isolate, and resolve technical issues while collaborating with Engineering and QA teams to implement fixes. Additionally, you will focus on maintaining high levels of cus...

We are looking for an outstanding Programmatic Campaign Manager (Business & Data Lover) to join our new Growth team. The Growth team is responsible for developing and executing advanced growth strategies to help mobile companies all around the world achieve their goals by iterating and conducting A/B experiments on key campaign components such as audiences, creatives, and more. If you have experience working on the advertiser side, DSP, or similar and would like to implement that knowledge while learning how the industry works, this might be just the opportunity you are looking for! This team works side by side with our Revenue team, operating the business and executing each and every campai...

As a Tech VCC Programme Delivery Lead at Prudential, you will work closely with the Tech Delivery Head and BU Tech leadership to ensure the success of Tech in VCC. Your role will involve driving seamless shoring/transition and BAU operations of in-scope Prudential processes and roles to the VCC within the target time, scope, and cost. You will be the single point of contact between the business units and VCC enabling functions. Your responsibilities will include providing end-to-end engagement to Prudential business and process owners, starting from assessing the feasibility of migrating to the optimal VCC location, scoping, onboarding, transitioning the process to BAU, and leading the build...

ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You'll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won't just contribute. You'll make things happen fast. About the role: ZoomInfo is growing and looking to add talented and passionate people to our Customer Success team! This individual will drive product adoption, retention, and growth by delivering high levels of business value and cultivating deep customer relationships with some of the world's most iconic companies currently using ZoomInfo. This CSM II ...

We are seeking a dynamic and results-driven Customer Success Manager to join our team in Chennai. The ideal candidate will be responsible for building and nurturing long-term client relationships, ensuring exceptional customer satisfaction, and driving overall client success. If you thrive in a fast-paced environment and are passionate about delivering value to clients, wed love to hear from you. Key Responsibilities Act as the primary point of contact for assigned clients, ensuring smooth onboarding and continued engagement. Build and maintain strong client relationships, providing strategic guidance to help clients achieve business goals. Monitor customer health metrics and proactively res...

As a Customer Success Manager at Salesforce, you will play a crucial role in ensuring our customers achieve significant returns on their investment with Salesforce. You will act as an extension of the customer's workforce, offering guidance and advice to address both technical and business concerns. Your responsibilities will include aligning customer priorities, projects, and problems with the appropriate solutions, overseeing the day-to-day customer experience, and coordinating all deliverables entitled to the customer. Your role will require you to be the primary point of contact for the account's success, working closely with Product Management, Sales, Technical Support, and Engineering ...