481 Customer Success Jobs - Page 3

The Principal Learning Content Strategist Customer Experience (CX) is an individual contributor role. As a self-motivated professional, you will leverage your expertise to support Oracle University (OU) products, curate online subscription material aligned with the CX Product Strategy, contribute to content roadmap planning, and develop training content. Your responsibilities will include discovering, proposing, designing, and prototyping new teaching methods and learner engagement techniques for all audiences within Oracle University's CX educational offerings. You will play a key role in driving transformation, innovation, and best practices for Oracle University products and services, ensuring strategic alignment, rollout, and execution of CX-related educational offerings and programs within the Oracle University ecosystem. In this dynamic role, you must be eager to learn technology to support and deliver training using modern learning techniques in a fast-paced market and environment. You will be expected to develop relationships with Product Development teams to embed training strategy in product planning and release cycles. Collaborating with various departments at Oracle, you will align curriculum strategy to drive customer satisfaction and support. Additionally, you will be responsible for monitoring research and the competitive landscape to recommend solutions that enhance customer success. Your role will involve improving content impact and effectiveness through user research studies, benchmark analysis, and data collection. You will collaborate with Oracle University team members to drive value, resolve impediments, and advocate for the end user and stakeholder needs. Furthermore, you will contribute to learning activities around modern content design approaches and core practices. To qualify for this position, you should have at least 8 years of experience working with Oracle Customer Experience (CX) applications. You should possess practical knowledge and consulting field experience working with various Oracle Cloud Applications technologies related to Sales, Service, and Marketing. Additionally, soft skills such as stakeholder management, business insight, collaboration, effective communication, innovation, customer focus, and adaptability will be crucial for success in this role. The ideal candidate will have expertise in a specific Oracle CX Cloud technology environment, client-facing experience, and the ability to balance the needs of multiple stakeholders. You should be comfortable working in a global setting and have a proven track record of driving vision, purpose, and innovation. At Oracle, we value inclusivity, innovation, and empowering our workforce to contribute to our success. Join us in tackling today's challenges and thriving in a world of tomorrow's technology.,

We are looking for a highly motivated candidate to become a core part of our Partnerships team and lead our vision to make instant, affordable diagnostics accessible to every Indian. This is your opportunity to become a part of India's healthcare revolution, work deeply with the healthcare ecosystem, and save lives. The role involves nurturing business relations, ensuring customer success, and building long-term partnerships. It offers you the opportunity to travel across India. Your responsibilities will include, but not be limited to, building NeoDocs business development strategy, identifying partnership opportunities and verticals, developing and nurturing strategic relationships with key stakeholders, initiating and successfully executing pilots, converting them into long-term collaborations, ensuring customer success and continuous communication, building a feedback loop from partners to internal teams, co-building case studies with partners, and working closely with internal design and content teams to develop required pitching and enablement materials. Are you our ideal candidate If you have a Bachelor's degree or equivalent experience in the Sales/Consulting field, experience working in the healthcare industry, strong communication and interpersonal skills, enjoy travelling, are excited about working in a startup environment with more ownership, more hustle, and more impact, are focused and goal-oriented, passionate about solving for the Indian healthcare ecosystem, and have previous experience in a relevant field, you might be the perfect fit for us. Experience required for this position is 1-2 years. The location for this job is Mumbai. It is a full-time, in-office job with a CTC of 5-10lpa.,

You will be responsible for managing customer interactions through phone, email, or chat in a professional and timely manner. Your key duties will include resolving customer queries, issues, or complaints with accuracy and empathy, as well as maintaining detailed records of customer interactions in the system. You will also collaborate with internal teams for escalations and resolution follow-ups while upholding service quality standards and contributing to continuous improvement. To qualify for this role, you should have at least a 12th Pass, Diploma, Graduate, or Postgraduate education. Both freshers and experienced professionals with up to 3 years of experience are encouraged to apply. The ideal candidate will possess excellent verbal and written communication skills in English, strong interpersonal and problem-solving abilities, basic computer proficiency in MS Office and typing skills, and the ability to work in a fast-paced, team-oriented environment. Additionally, you should be willing to work in rotational shifts, including night shifts. In return, we offer a competitive salary with performance-based incentives, night shift allowances, and cab facility. You will also receive a one-time complimentary meal during shifts and have opportunities for internal growth and role advancement. This role will provide you with exposure to international client processes and professional development. If you have skills in Customer Support, Customer Service, English Proficiency, Operations, Customer Relationship Management (CRM), and Customer Success, we encourage you to apply for this exciting opportunity.,

As a Frontline Senior Manager/Director - Customer Success Manager at our company, you will play a crucial role in ensuring that our customers receive a premium Signature experience through our Signature Success Plan. Your leadership will be instrumental in guiding a team of 8-15 Customer Success Managers to deliver the highest level of service and value to our customers. This position goes beyond just managerial responsibilities; it involves fostering collaboration across various departments within Salesforce to optimize team efficiency and resource allocation for customer satisfaction. Additionally, you will be tasked with developing strong executive relationships, mitigating risks proactively, and strengthening ties with other Salesforce teams. Your primary responsibilities will include leading and nurturing a team of Customer Success Managers, with a focus on upholding the Signature customer experience. You will oversee the allocation of resources and work closely with delivery leaders to ensure that the best-suited resources are aligned for our customers. Furthermore, you will be responsible for the successful execution of Signature offers for designated clouds, with a keen eye on customer satisfaction metrics. Building and maintaining executive relationships, addressing customer issues, and maximizing the value derived from Signature investments will also be key aspects of your role. Collaboration with Account Executives and various Salesforce teams will be essential in maintaining cohesive relationships and driving success across all fronts. You will work closely with the Renewals team and Success Plan Sales to facilitate Signature Success Plan renewals and foster growth across teams. Ensuring that team activities align with the obligations of the Signature Offer and Account Success goals will be crucial, along with supporting the professional growth of your team in alignment with individual career objectives. To excel in this role, you should possess a successful track record in customer success or related roles, with a minimum of 5 years in a front-line leadership position. Demonstrable experience in leading customer success teams, emphasizing customized customer experiences, is highly desirable. Your ability to collaborate effectively across internal teams and external partners, drive impactful conversations at the C-level, and manage risks proactively will be critical to your success. Proficiency in driving key metrics related to Customer Success Score, Customer Satisfaction, and Signature Adoption will be essential in measuring your performance in this role. Additionally, you should be comfortable working in AMER shifts (6:30 PM - 3:30 AM) to align with our operational requirements. We look forward to welcoming a dynamic and experienced individual to join our team and drive the success of our customers through the Signature Success Plan.,

As a seasoned professional in the cybersecurity industry, you will play a pivotal role in shaping the strategic direction of our organization. Working closely with the CEO & Chairman, you will be responsible for defining and executing the company's strategic vision and objectives. Your strategic guidance will extend to department heads, ensuring that all efforts are aligned with organizational goals. Innovation and continuous improvement will be at the core of your responsibilities, driving initiatives across all facets of the business. Your operational acumen will be put to the test as you oversee the day-to-day functions of various departments, including Product Management, Sales, Marketing, Delivery, Customer Success, Legal & Compliance, Finance & Operations, and Human Resources. By developing and implementing policies, processes, and systems, you will optimize operational efficiency and effectiveness. Monitoring key performance indicators (KPIs) will be essential in assessing departmental and organizational performance, allowing you to identify areas for improvement and implement necessary changes. Your ability to foster cross-functional collaboration will be critical in ensuring the seamless execution of company initiatives. Leading cross-functional teams, you will address complex business challenges and drive innovative solutions. Championing a culture of teamwork, accountability, and excellence will be a key aspect of your leadership approach. Drawing from your deep understanding of the cybersecurity industry, you will guide strategic decision-making to keep our organization at the forefront of technological advancements and market trends. Staying informed about regulatory changes, emerging threats, and industry best practices will inform our business strategy and compliance efforts. Your leadership and talent development skills will be vital in nurturing a culture of growth, empowerment, and accountability within the organization. Providing mentorship to department heads and employees, you will identify and develop top talent, supporting succession planning and leadership development initiatives. To excel in this role, you should hold a Master's degree in Business Administration, Cybersecurity, or a related field, with an MBA or advanced degree being preferred. With extensive experience in leadership roles within the cybersecurity industry, totaling 20+ years, you should have a proven track record of managing diverse functions. Your expertise in various areas such as product management, sales, marketing, delivery, customer success, legal and compliance, financial management, operations, and human resources will be instrumental. Strong strategic thinking, analytical skills, and excellent communication abilities are essential to translate vision into actionable plans and drive results. Thriving in a fast-paced, dynamic environment, you should be adept at leading through ambiguity and change.,

The Customer Experience Lead at Neysa will be responsible for overseeing the entire customer lifecycle, from onboarding to renewal, ensuring an exceptional customer experience with a focus on governance, engagement, and growth. This role will lead strategic initiatives to enhance customer relationships, identify upselling and cross-selling opportunities, and drive long-term retention by ensuring customers achieve maximum value from Neysa's AI-powered solutions. The ideal candidate will have extensive experience in customer success, lifecycle management, and a solid understanding of AI-driven platforms, particularly in cloud-based environments. Key Responsibilities: Customer Governance: Develop and implement governance strategies for key customer accounts, ensuring they are maximizing the value from Neysa's AI platforms, including Neysa Velocis, Neysa Overwatch, and Neysa Aegis. Lead regular customer meetings and business reviews, establishing strong relationships with executive-level stakeholders, and ensuring alignment between customer goals and our AI solutions. Drive proactive engagement strategies to ensure customers are effectively using our products and services while addressing any potential concerns or issues. Lifecycle Management: Own the entire customer lifecycle from onboarding to renewals, ensuring smooth transitions and continuous value delivery at each stage. Monitor customer health scores, customer satisfaction, and usage patterns to proactively identify risks, and develop targeted retention strategies for at-risk customers. Develop tailored action plans to enhance customer success, increase product adoption, and optimize usage of Neysa's AI platforms. Upselling & Cross-selling: Identify and drive upselling and cross-selling opportunities within existing customer accounts, aligning additional offerings with customer needs, objectives, and AI-driven growth. Collaborate with sales and product teams to develop personalized solutions and strategic offers for customers. Maximize revenue from the existing customer base by providing value-driven recommendations for new features, services, or upgrades that meet customers" evolving needs. Customer Success Strategy: Develop and execute customer success strategies that ensure the successful adoption and scaling of Neysa's AI platforms, driving measurable customer outcomes. Foster a customer-first culture across teams, ensuring that customer satisfaction, retention, and long-term success are at the heart of business activities. Act as a trusted advisor to customers, ensuring they are informed and engaged throughout their journey with Neysa. Feedback & Insights: Gather, analyze, and act upon customer feedback to continuously improve the customer experience and product offerings. Leverage data-driven insights to understand customer challenges and opportunities, using these insights to enhance product offerings and drive strategic decision-making. Collaborate with the product team to communicate customer feedback, driving product improvements and new features that align with customer needs. Cross-functional Collaboration: Work closely with the product, marketing, and engineering teams to ensure that customer needs are met, new features are successfully rolled out, and customers receive ongoing support throughout their journey. Coordinate with the sales team to support new customer acquisitions and ensure a smooth transition from sales to customer success. Team Leadership: Lead and mentor a team of customer experience professionals, providing guidance, coaching, and fostering a culture of excellence and collaboration. Provide leadership in developing scalable processes for customer success management, ensuring the highest standards of service and operational efficiency. Qualifications: Experience: 12+ years of experience in customer experience, customer success, or account management, with a focus on governance, lifecycle management, and strategic upselling/cross-selling within a cloud-based or SaaS environment. Industry Knowledge: Strong understanding of AI, cloud systems, or related technologies, with the ability to apply this knowledge to deliver superior customer experiences in the context of AI acceleration platforms. Customer Governance: Proven experience in developing and managing customer governance strategies to ensure the long-term success of high-value customer accounts. Leadership: Demonstrated ability to lead and mentor a team, driving customer-centric initiatives and fostering a culture of customer success within the organization. Upselling & Cross-selling Expertise: A track record of driving significant revenue growth through effective upselling and cross-selling strategies, with a focus on delivering value to customers. Problem-Solving & Analytical Skills: Strong problem-solving abilities and data-driven decision-making skills to anticipate customer needs, resolve issues, and develop strategies for customer retention and growth. Communication: Exceptional communication skills, including the ability to interact with C-level executives and key stakeholders, present complex solutions in a clear and compelling manner, and align customer success initiatives with business objectives. Collaboration: Ability to work cross-functionally with sales, marketing, and product teams to align customer success strategies with company goals and deliver consistent value. Education: A bachelor's degree in Business, Marketing, or a related field; an MBA or advanced degree is a plus. Preferred Qualifications: Experience in AI, cloud-based platforms, or technology solutions with a focus on driving customer success and growth. Familiarity with customer success tools (e.g., Gainsight, Salesforce) and CRM systems. Certifications in customer success management (e.g., CSPO, CCXP) are a plus.,

As a Pre-Sales Solution Architect, your primary responsibility will be to lead the pre-sales efforts in collaboration with the sales team to understand client requirements and design effective solutions. You will be managing the preparation and submission of RFPs/RFIs, ensuring technical accuracy and alignment with business needs. Additionally, you will conduct customer demonstrations and oversee the deployment of solutions that meet client specifications. Analyzing prospective customer business challenges and recommending appropriate cloud solutions tailored to their needs will also be a key part of your role. Creating and delivering detailed solution documents, technical presentations, and proposals to key decision-makers will be crucial in your day-to-day tasks. You will also play a vital role in assisting in closing deals by providing technical expertise and supporting the sales team throughout the sales cycle. Staying updated on industry trends, particularly in IaaS and PaaS services, and sharing insights with the team will be essential. Furthermore, mentoring junior team members and facilitating knowledge sharing within the pre-sales team will be part of your responsibilities. In order to succeed in this role, you must have 6-8 years of experience in a Pre-Sales Solution Architect or similar role. Strong knowledge of cloud migration and management of customer cloud environments is a must, along with proven experience with AWS IaaS and PaaS services. You should possess the ability to create compelling solution design documents and technical presentations, as well as familiarity with cloud orchestration tools and strong sizing skills. Excellent written and verbal communication skills are required, capable of engaging with both technical and non-technical stakeholders. Strong analytical and problem-solving skills are also essential for this position. While not mandatory, having exceptional interpersonal and communication abilities, a sales-oriented mindset with a focus on customer success, and a deep understanding of cloud concepts and emerging cloud solutions would be considered nice-to-have requirements. In return, we offer a competitive salary package ranging from 18-24 LPA with fixed compensation and performance-based incentives. Equity options are also available for long-term growth and investment in the company's success. You will be part of a dynamic work environment that encourages innovation and professional growth. Skills required for this role include leadership, team management, communication, professional growth, AWS IaaS, cloud orchestration, PaaS services, management of customer cloud environments, customer success, cloud migration, AWS, verbal communication, equity options, cloud concepts, sizing skills, sales mindset, written communication, problem-solving skills, innovation, analytical skills, interpersonal communication, and cloud sales.,

This is an exceptional opportunity for someone with the expertise and passion to contribute to the development of the next generation of Oracle NetSuite Customer Success team members and make a direct impact on the practice. As a vital member of the Oracle NetSuite Global Business Unit (GBU) Enablement organization, you will primarily focus on our global Consulting Delivery enablement programs. The Customer Success Enablement team supports various roles such as Consultants, Project Managers, Solution Architects, Client Service Managers, Trainers, and Operations team members. Your role will involve acclimating new hires to the NetSuite environment and products, developing consulting and business soft skills, supporting ongoing employee enablement, and teaching the customer engagement model, implementation methodology, and business processes. As part of the Oracle NetSuite Global Business Unit (GBU), you will be responsible for leading learning initiatives for our Customer Success organization, ensuring consistent delivery and experience across locations in collaboration with the larger Enablement Organization. You will work closely with business stakeholders to conduct needs assessments, identify learning and development opportunities, design and develop training courseware in various delivery modes, collaborate with SMEs on content creation, and provide input on the effectiveness of deployed learning solutions. The Enablement Lead will oversee the preparation of new hires for entry into the practice and support continuous education initiatives. Your responsibilities will include conducting workshops, developing and maintaining learning assets, managing learning tools, utilizing feedback mechanisms to drive learning outcomes, and guiding learners through structured activities defined within enablement programs. Furthermore, you will play a key role in enhancing overall Customer Success Enablement programs by assisting in the development of training materials and collaborating with other departments to ensure a consistent learning experience globally. You will administer feedback sessions, revise or develop content based on participant feedback, partner with team members to maintain a consistent experience across all offices, and provide support for Enablement operations as needed. ##Responsibilities: - Collaborate with stakeholders to define learning objectives and develop content - Work with enablement teams to create innovative content - Ensure alignment of content across various Enablement Programs - Facilitate key content areas including Product, Methodology, Business Skills, and Internal Processes - Partner with Customer Success teams to identify enablement needs - Deliver instructor-led training to program participants - Communicate effectively with SMEs to transform content into digestible pieces - Drive program and participant success through leadership and coaching - Work cross-functionally to support business objectives - Develop and maintain enablement content - Contribute to team initiatives to drive efficiencies ##Ideal Candidate: - Consultative approach to identifying requirements - Strong stakeholder management skills - Experience training users on ERP systems is desired - Excellent presentation and training skills - Solid project management skills - Demonstrated knowledge of instructional design principles - Ability to create and track metrics - Outstanding communication skills - Proficiency in English - Bachelor's degree or equivalent - Willingness to work remotely and during North America business hours About Us: Oracle is a global leader in cloud solutions, leveraging innovative technology to address current challenges. We value diverse perspectives and backgrounds, believing that true innovation comes from inclusive environments where every voice is heard. We are committed to fostering an inclusive workforce that promotes diverse insights and perspectives. With over 40 years of experience, we continue to thrive by operating with integrity and partnering with industry leaders across various sectors. Oracle offers a range of competitive employee benefits designed for work-life balance, including flexible medical, life insurance, and retirement options. We encourage employees to give back to their communities through volunteer programs and are dedicated to including people with disabilities in all stages of the employment process. If you require accessibility assistance, please contact us at +1 888 404 2494, option one. Disclaimer: Oracle is an Equal Opportunity Employer committed to affirmative action in the United States.,

As a Renewal Manager, you will be responsible for managing the entire renewal cycle, ensuring contracts are processed accurately and on time. This includes coordinating with customers, partners, and internal teams to gather necessary information and approvals before contract expiration dates. You will also maintain up-to-date information in Salesforce to track contract status and renewal progress, while documenting all interactions and outcomes in accordance with company policies. In addition, you will independently or collaboratively identify opportunities for up-selling and cross-selling additional products and services. By evaluating market conditions and company profitability goals, you will develop strategies to communicate and justify any price adjustments to customers. Your role will also involve reviewing historical data to accurately determine current profitability, forecast future margins, and optimize the renewal cycle for improved revenue retention. Furthermore, you will partner with various internal teams such as Finance, Legal, and Compliance to ensure alignment with forecasts, revenue targets, and adherence to company policies and regulations. Building and maintaining strong relationships with customers is crucial, as you will act as a trusted advisor for their ongoing needs. By resolving any customer concerns and proactively escalating issues when necessary, you will contribute to scalable customer engagement models that drive adoption and satisfaction. Your experience in B2B SaaS customer success and account management, along with a proven track record of driving customer retention, adoption, and expansion, will be valuable in this role. The ability to engage senior executives, lead strategic business reviews, and influence key decision-makers is essential. Proficiency in Salesforce CPQ, Oracle Fusion, SAP, and strong executive communication, negotiation, and presentation skills are also desired qualities for this position.,

QAD is on a mission to build a world-class SaaS company and is currently seeking talented individuals to join their team in solving real-world problems in manufacturing and supply chain. As a virtual-first company, you will primarily work from home with occasional travel to physical offices for collaboration and strategic alignment. As a Senior Customer Success Manager (Sr. CSM) at QAD, you will be a key player in ensuring that customers derive maximum value from their investment in QAD solutions. Your role will involve guiding customers through their journey with QAD, from onboarding to expansion and renewal. The ideal candidate should be a strategic thinker with a passion for customer success, a deep understanding of SaaS customer engagement, and a proven track record of building strong customer relationships. Your responsibilities will include developing and executing customized Customer Success Plans, monitoring customer health, conducting strategic business reviews, driving customer adoption, and building strong relationships with key stakeholders. Additionally, you will identify opportunities for growth, maintain customer records, and contribute to the development of customer success methodologies. The qualifications for this role include 8+ years of experience in customer-facing roles within the software industry, preferably in ERP or supply chain solutions. You should have a strong business acumen, excellent communication skills, and the ability to translate customer needs into actionable solutions. A bachelor's degree in a relevant field is required, and CCSM or equivalent certifications are a plus. The ideal candidate for this position is passionate about customer success, a strategic thinker, proactive problem solver, team player, and possesses strong presentation and communication skills. You should be goal-oriented, adaptable to a flexible work schedule, and have a passion for driving business outcomes. Joining QAD offers the opportunity to be part of a growing business, work in a collaborative culture, and contribute to an atmosphere of growth and opportunity. The compensation packages are based on experience and desired skill set, and QAD values employee well-being and work-life balance. QAD Inc. provides adaptive, cloud-based enterprise software and services for global manufacturing companies, helping them innovate and adapt to change for competitive advantage. The company is committed to diversity, equity, and inclusion, creating an environment where every employee's contributions are valued and growth opportunities are provided regardless of background.,

As a Sales Account Executive within the SAP Academy for Customer Success in India, your primary responsibility will be to prospect, qualify, sell, and close new business with existing and net new customers. By understanding their strategy, unique business goals, and desired outcomes, you will drive cloud revenue growth through dedicated sales efforts. Your role will involve positioning the value of our solutions to help customers solve their business challenges effectively. Throughout the program, you will gain a deep understanding of SAP and the Customer Success board area, along with valuable professional experience to better serve our customers. You will have the opportunity for full-time employment from the beginning, with practical learning applications tailored to your role. Upon successful completion of the program, you will transition into a direct customer-facing sales role in your market, receiving ongoing mentoring and coaching support to accelerate your personal and professional growth. The SAP Academy for Customer Success is a top-tier training program designed to cultivate the next generation of SAP's workforce within a globally diverse environment. This dynamic 10-month program aims to lay a solid foundation for a successful career at SAP, providing an energizing and inspiring experience. Joining this program offers you the chance to build a global peer network, engage with customers to address their unique business challenges, and leverage cutting-edge cloud-based products and services, all while enjoying competitive compensation and benefits. As an Account Executive or Solution Sales Executive, you will have the opportunity to partner with customers, create solutions, and work with world-class cloud-based products and services to drive business success. SAP's commitment to inclusion, health, well-being, and flexible working models ensures that all employees, regardless of background, feel valued and empowered to perform at their best. With a culture that values diversity and personal development, SAP is dedicated to unleashing the full potential of all employees and creating a more equitable world. SAP's innovative solutions empower over four hundred thousand customers worldwide to collaborate more efficiently and leverage business insights effectively. As a market leader in end-to-end business application software, SAP is driven by a purposeful and future-focused approach, supported by a highly collaborative team ethos. By connecting industries, people, and platforms globally, SAP ensures that every challenge receives a tailored solution. Join SAP to bring out your best and contribute to a more inclusive and successful future. Please note that all participants of the program are expected to fully engage and participate in the immersive phases, including the planned practical experiences in San Ramon, California. Vacation requests during specific periods will not be approved to ensure maximum learning and success during these critical phases. Dates for these engagements are subject to change as planning is finalized, with updates communicated promptly to allow for necessary preparations.,

We are seeking a Content & Social Media Manager who is deeply passionate about brand building through compelling storytelling, creativity, and engaging content. If you derive joy from crafting impactful narratives, ensuring customer success, and excel in a dynamic startup environment, then this role is tailored for you. Your primary responsibilities will revolve around managing multiple client accounts, comprehending their social media and overall marketing requirements, and delivering timely and high-quality outputs to guarantee customer satisfaction. You will be instrumental in ideating creative content and campaigns across various platforms such as social media, video, and web, crafting persuasive copy that resonates with diverse audiences and reinforces brand narratives. Collaboration is key in this role as you will closely work with graphic designers and video teams to develop captivating marketing campaigns that enhance brand presence and foster audience engagement. Ensuring client happiness and success through effective communication and delivery will be paramount, making you the go-to person for their needs. In addition, you will actively contribute to internal brainstorming sessions for innovative campaigns and client retention strategies, taking ownership of ideas and driving them towards successful execution. This role requires you to be a self-starter, adept at multitasking, and a problem-solver who thrives in a fast-paced, ever-evolving environment. We are looking for candidates with proven experience in social media management, copywriting, or content marketing, possessing outstanding verbal and written communication skills. A strong grasp of social media platforms, trends, and analytics is essential, along with the ability to manage multiple clients and deadlines concurrently. A collaborative mindset, coupled with a passion for marketing, branding, and customer success, will set you up for success in this role. While experience in a startup or creative agency environment is beneficial, familiarity with tools like Canva, Buffer/Hootsuite, and Meta Business Suite is a plus. An understanding of video scripting and website content structuring is an added advantage that can enhance your capabilities in this role. Joining us will provide you with the opportunity to work with exciting brands and a team of passionate individuals in an open, idea-driven culture that celebrates creativity. You will have the space to grow within the company, take ownership of your work, and make a genuine impact on clients and their brand journey. This is a full-time position with a day shift schedule and additional perks such as a performance bonus and yearly bonus. The work location is in person, and the expected start date is 02/05/2025.,

Changing the world through digital experiences is what Adobe is all about. They provide everyone, from emerging artists to global brands, everything they need to design and deliver exceptional digital experiences. Adobe is passionate about empowering people to create beautiful and powerful images, videos, and apps, transforming how companies interact with customers across every screen. They are on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. Adobe realizes that new ideas can come from anywhere in the organization, and the next big idea could be yours! The Adobe Learning Manager team is seeking a strong techno-functional Senior Customer Success Manager to drive successful outcomes with their large US Enterprise customers. Customer Success Managers (CSMs) at Adobe provide a best-in-class experience for customers, focusing on establishing and maintaining an actionable path to value. CSMs engage with customers through a combination of success programs and high-touch services, delivering the right resources at the right point in the customer journey. CSMs are trusted advisors, value realization storytellers, and passionate about the customers they support, creating strategic alignment between customer learning strategy & priorities and their Adobe solutions. As a Senior Customer Success Manager, your responsibilities will include: - Delivering an exceptional customer experience through proactive engagement, understanding customers" business goals, applying the right internal resources, and using the customer success engagement model to meet customer business goals. - Acting as the main point of contact throughout the customer engagement, defining a success plan with clear outcomes and organizing communication across customer executives, business partners, and operational resources. - Driving adoption of Adobe Learning Manager, using data to provide insights and progress. - Serving as the voice of your customers internally at Adobe, sharing process improvements and requests with the internal ecosystem. - Acting as a customer's trusted advisor and partner, actively identifying common customer challenges and suggesting better solutions, triaging risk, and creating mitigation plans across customers, handling expectations internally. - Managing contract renewals, finding upselling and cross-selling opportunities, and collaborating with sales to drive revenue growth. To succeed in this role, you will need: - A Bachelor's/Master's degree and/or relevant work experience. - 7-10 years of customer success or solution/technology consulting experience, with preferred experience in Enterprise SaaS. - A passion for partnering with customers to drive success and measurable outcomes. - Strong leadership skills with a proven ability to influence inside and outside of the organization through persuasion, negotiation, and consensus building. - Creative problem-solving skills and the ability to analyze data to identify customer risks. - Motivation and proactivity, with a passion for developing new skills and expertise - both product and technical. - Effectiveness as a team member and the ability to collaborate across multiple functions. - Exceptional presentation and communication skills, both verbal and written. - Understanding of the eLearning market and Learning Management Systems will be an added advantage. Adobe aims to make Adobe.com accessible to all users. If you have a disability or special need that requires accommodation to navigate the website or complete the application process, please email accommodations@adobe.com or call (408) 536-3015. Adobe values a free and open marketplace for all employees and has policies in place to ensure that they do not enter into illegal agreements with other companies to not recruit or hire each other's employees.,

As a Senior Customer Success Manager at SearchUnify, an AI-powered enterprise search platform, your primary responsibility will be to lead customer engagement, retention, and growth. You will play a crucial role in ensuring that our customers derive long-term value from our product, maximize product adoption, and grow alongside us. To excel in this role, you should have a minimum of 7 years of experience in Customer Success, Sales, or Account Management, with a strong understanding of B2B SaaS and enterprise support platforms. Your excellent communication and relationship-building skills will be key in managing renewals, identifying upsell opportunities, and coordinating cross-functional efforts. Your problem-solving mindset, coupled with experience in handling escalations, will be valuable in addressing challenges effectively. Being detail-oriented and results-driven, with a customer-first approach, will guide you in providing exceptional service to our clients. While a technical background or familiarity with enterprise software is preferred, your ability to understand client goals, align platform capabilities, and ensure value realization is essential. In this role, you will act as the primary advocate for assigned accounts, ensuring a consistent, value-driven experience for our customers. You will be responsible for managing account renewals, upselling, and monitoring key reporting metrics. Collaborating with delivery teams to ensure timely and high-quality implementations will be part of your daily responsibilities. Building and maintaining strong customer relationships to drive satisfaction and loyalty will be a core focus. You will work closely with internal stakeholders, including product, engineering, and support teams, to address client needs effectively. Monitoring account health, proactively mitigating risks, and identifying growth opportunities will be critical in your role. Furthermore, you will drive customer transformation and engagement through strategic touchpoints to enhance overall customer experience. If you are passionate about fostering strong customer relationships, have a background in SaaS or technical client-facing roles, and thrive in fast-paced environments, this opportunity is tailored for you.,

As a Customer Success Associate Trainee at Jungleworks, you will have the opportunity to kickstart your career in a fast-growing SaaS company with a global clientele, specifically focusing on UK-based customers. Your primary responsibility will be to manage customer relationships ensuring successful onboarding, product adoption, retention, and overall satisfaction. By guiding and supporting customers, you will help them become strong advocates for our products through regular communication and consultation. Understanding the business objectives of our customers will be key to your role, as you will assist them in achieving success using our SaaS solutions. You will proactively identify and resolve any common issues that may arise, acting as the voice of the customer internally by coordinating with support, product, and engineering teams. Additionally, you will be tasked with identifying opportunities for up-selling or expanding product usage to drive customer value. To excel in this role, you must possess excellent verbal and written English communication skills to confidently engage with international clients, particularly those from the UK. A clear understanding or a strong interest in Customer Success, SaaS products, or tech-based solutions is highly desirable. A techno-commercial mindset will be beneficial as you navigate customer needs and product workflows. While a degree in engineering, business, or communication is preferred, strong interpersonal skills are equally important. You should be comfortable working both independently and collaboratively to deliver exceptional customer service. Flexibility is key as you may be required to work in different time zones, including occasional weekends or off-hours based on business needs. If you are a strong communicator with a passion for building relationships and solving problems, this role offers you the chance to take the first step towards a rewarding career in the tech-business industry. Join us at Jungleworks and embark on an exciting journey in customer success!,

As the Frontline Senior Manager/Director - Customer Success Manager at our company, you play a crucial role in ensuring that our customers receive the highest value from our Salesforce Signature Success Plan. By leading a team of 8-15 Customer Success Managers, you will be instrumental in delivering a premium Signature experience to our customers. This role goes beyond just leadership; it involves fostering collaboration across various Salesforce facets, from efficiently allocating resources to cultivating executive relationships and enhancing connections with our broader Salesforce teams. Your responsibilities will include leading and developing your team of Customer Success Managers to prioritize delivering our Signature customer experience. You will work towards ensuring the efficient allocation of Customer Success Managers and collaborating with delivery leaders to align the best resources for our customers. Additionally, you will oversee the execution of Signature offers for designated clouds, focusing on customer satisfaction and success score metrics. Developing executive relationships with customers, handling customer issues, and proactively identifying and addressing high-risk customers will also be key aspects of your role. Furthermore, you will partner closely with Account Executives and other Salesforce teams to maintain cohesive relationships and work towards the renewal and growth of Signature Success Plans. Ensuring that team activities align with the obligations of the Signature Offer and Account Success goals, as well as fostering the professional growth of your team in alignment with Account Success and individual career path objectives, will be essential. Preferred qualifications and skills for this role include a successful track record in customer success or related roles, with at least 5 years of experience in a front-line leadership position. Demonstrable experience in leading customer success teams, collaborating effectively across internal and external teams, and driving outcomes at the C-level are also important. Proficiency in risk management, driving key metrics related to Customer Success Score, Customer Satisfaction, and Signature Adoption, as well as the ability to facilitate difficult discussions and handle objections, will be valuable assets. Additionally, candidates should be comfortable working in AMER shifts (6:30 PM - 3:30 AM) to meet the demands of the role effectively.,

As a Branch Head Office, you will be responsible for developing and implementing customer experience strategies to enhance satisfaction and retention. Your role will involve analyzing customer feedback, surveys, and data to identify pain points and opportunities for improvement. You will work closely with customer support, sales, and product teams to align CX initiatives and monitor key metrics such as CSAT, NPS, and CES. Additionally, you will design and refine customer journey maps to optimize touchpoints and ensure quick and effective resolution of customer complaints and issues. To excel in this position, you should hold a Bachelor's degree in Business, Marketing, Communications, or a related field, along with 3-7 years of experience in customer experience, customer success, or related roles. Strong analytical skills, experience in customer insights, CRM tools, and data-driven decision-making, as well as excellent communication, problem-solving, and interpersonal skills are essential for success in this role.,

As a Sales Manager/Lead, you will play a crucial role in supporting and optimizing key aspects of the supply chain, customer success, and go-to-market strategy of our organization. Your primary responsibility will be to collaborate with internal teams and external partners, ensuring business growth and operational efficiency. You will be responsible for managing the supply chain and logistics, ensuring timely availability of inventory across all markets and coordinating logistics operations for seamless delivery and stock movement. Additionally, you will work closely with technical and operations teams to resolve customer issues promptly and collaborate with product promoters to enhance on-ground sales performance. Tracking and maintaining positive EBITDA for each sales channel will be a key aspect of your role, along with recommending strategies for revenue growth and cost optimization. You will also contribute to the development of branding and promotional strategies, manage digital marketing initiatives to increase product visibility and engagement, and benchmark product pricing against competitors while recommending data-driven pricing models for market competitiveness and profitability. To excel in this role, you should possess strong analytical and business acumen, be an effective communicator capable of coordinating across teams, have knowledge of supply chain processes and digital marketing tools, be self-motivated with a growth mindset and excellent problem-solving abilities, and be willing to travel across India as required.,

You will play a crucial role as a Customer Success Manager at startelelogic with 3 to 6 years of experience. Your main responsibility will be to establish and maintain solid and enduring relationships with customers. Being the primary point of contact for clients, you will ensure they derive maximum value from our products and services. It is essential to proactively understand customer needs, identify growth opportunities, and address any inquiries, issues, or escalations promptly. Collaboration with internal teams such as sales, product, and support is vital to guarantee customer satisfaction. Monitoring customer usage data to provide insights for enhancement, conducting regular check-ins and business reviews, identifying and mitigating potential churn risks, and promoting customer advocacy and referrals through outstanding service are key components of your role. To excel in this position, you should possess 3 to 6 years of experience in customer success, account management, or a related field, demonstrating a strong track record of customer relationship management. Your problem-solving abilities, strategic thinking, excellent communication skills, and proficiency in CRM tools and data analysis are crucial. Managing multiple accounts efficiently and prioritizing tasks effectively, along with a passion for delivering customer-centric solutions, are also required. At startelelogic, we are committed to creating impactful content that fosters connections between businesses and their audience, thereby enhancing their digital presence and engagement. Our vision revolves around developing compelling and valuable content that educates, informs, and captivates our audience, ultimately driving business growth and establishing a robust digital footprint.,

You will be joining Bureau, an all-in-one platform specializing in identity decisioning, fraud prevention, and compliance requirements. Bureau is recognized for simplifying identity management for businesses, prioritizing security and compliance. At Bureau, we cherish the contributions of our homegrown leaders and maintain an open-door policy that values your voice, fosters your ideas, and enables your unlimited potential. Our core values revolve around confidence, growth, customer obsession, and speed, making Bureau a launching pad for your professional development. As a Senior Sales Manager at Bureau, your primary responsibility will be to nurture customer relationships post-sales, ensuring long-term success, value delivery, and account expansion. You will lead a high-performing team dedicated to strengthening customer partnerships and enhancing revenue growth through strategic account development. Your key responsibilities will include: - Building, leading, and mentoring the Account Management team to deliver exceptional customer experiences. - Driving customer retention, satisfaction, and revenue growth within key accounts. - Developing strategic plans for top customers, encompassing Quarterly Business Reviews (QBRs), product adoption roadmaps, and upsell opportunities. - Acting as the executive sponsor and escalation point for high-value clients. - Collaborating with Sales, Product, and Engineering teams to prioritize customer feedback in roadmap planning. - Defining and monitoring key account health metrics to mitigate risks and identify expansion possibilities. - Establishing scalable processes, playbooks, and success metrics for effective account management. - Representing Bureau at client meetings, events, and during contract renewals/negotiations. To excel in this role, you should bring: - 12-15 years of experience in Account Management, Customer Success, or Strategic Partnerships in SaaS/Tech industries. - A proven track record in managing large enterprise accounts, driving renewals, and upsells. - Profound knowledge of SaaS business models, customer lifecycle, and stakeholder management. - Strong interpersonal, negotiation, and problem-solving skills. - A strategic mindset combined with a hands-on and data-driven approach. - Experience in dynamic startup environments and adeptness in navigating ambiguity. Desirable qualifications include: - Experience in identity, fraud prevention, fintech, or regulatory tech sectors. - Familiarity with CRM tools such as Salesforce, Gainsight, or HubSpot. - Exposure to global markets and clients. At Bureau, we prioritize your growth and offer opportunities for continuous learning and development over material perks. We value flat structures that encourage freedom, collaboration, job rotations, and open expression of opinions. Our nurturing environment and specialized programs, like ElevateEngg, have empowered interns to evolve into impactful leadership roles. Our hiring process involves friendly chats to align goals, discussions to assess your skills through real-world examples, and evaluations for cultural fit. To enhance your chances of being hired, familiarize yourself with Bureau's mission, understand the role, and present a concise resume highlighting your skills and experiences. Bureau promotes a diverse and inclusive culture where every voice is valued. We emphasize diverse referrals, inclusive hiring practices, and offer special leaves to support our team members. Our aim is for everyone to feel valued and empowered to grow with us. Join Bureau to access learning resources, mentorship, and exciting projects that propel your career growth. We are committed to supporting your continuous learning journey and helping you level up in your professional development.,

As an Education Business Consultant at PowerSchool, you will be a vital part of our Success team, dedicated to ensuring our partners in educational technology achieve their desired outcomes. Your role will involve collaborating with client account teams to support clients in optimizing their usage of PowerSchool products for students, teachers, counselors, and administrators in schools and districts. By sharing best practices and product knowledge, you will drive improved adoption and usage of PowerSchool products, ultimately strengthening the understanding and adoption of PowerSchool solutions to ensure long-term retention and valued partnerships. Your responsibilities will include acting as a client-facing subject matter expert, serving as an adoption advisor to clients needing additional support, meeting with key client stakeholders to consult on product usage, aligning district goals with product solutions, and mitigating risks. You will work closely with the Customer Success team to develop and track annual goals, support client requests, share reports and data analysis, and collaborate cross-functionally to optimize outcomes for customer retention. In addition to your client-facing duties, you will facilitate webinars, act as a product expert, and provide internal consultation on various projects related to solutions where your expertise is required. Your role will also involve consulting on PowerSchool implementation post go-live to drive usage and adoption, supporting customer meetings, and addressing escalations that require product-specific knowledge to ensure customer satisfaction. To excel in this role, you must have a Bachelor's degree or equivalent work experience, excellent negotiation and interpersonal skills, and the ability to thrive in a fast-paced environment. Proficiency in Microsoft Office suite, Salesforce, and CRM experience is required, along with strong attention to detail, time management, communication skills, and problem-solving abilities. You should be comfortable working under ambiguity, coaching and mentoring team members, and be able to effectively prioritize and escalate customer issues as needed. Your success in this role will be measured by your ability to support clients in achieving success with PowerSchool products, maintaining strong client relationships, and contributing to the overall goals of the Success team. If you are passionate about education technology, dedicated to customer success, and enjoy working in a collaborative, dynamic environment, we invite you to join our team at PowerSchool.,

As a Vendor Acquisition Executive at our company, your primary responsibility will be to identify and acquire new vendors. Based in Bhopal, this full-time hybrid role will require you to reach out to prospective vendors through audio/video meetings. You will be tasked with presenting Wellnessta's platform and benefits to potential vendors and assisting them with the onboarding process to ensure a seamless experience. Additionally, you will be responsible for tracking acquisition metrics and ensuring vendor satisfaction. Your key responsibilities will include: - Generating leads and conducting outreach to potential vendors - Engaging in consultative selling to effectively communicate Wellnessta's value proposition - Facilitating the onboarding and activation process for new vendors - Handling objections and nurturing vendor relationships to drive successful partnerships - Collaborating with internal teams and providing regular reports on vendor acquisition activities - Ensuring a smooth handoff to the Customer Success team for ongoing support and relationship management If you are a proactive and results-driven individual with a passion for building partnerships and driving business growth, we encourage you to apply for this exciting opportunity to join our team as a Vendor Acquisition Executive.,

You are invited to join our operations team at Jumio as an Assistant Manager - Transaction Analysis. With over 5 years of experience in customer-facing roles within the Tech or SaaS industry, you will play a key role in handling escalations, managing teams, and optimizing processes. Proficiency in tools such as PowerPoint, Excel, Power BI, and Salesforce is crucial for excelling in this position. Your responsibilities will include leading a team of analysts focused on reviewing and managing transaction data to ensure quality and compliance. You will be expected to handle customer escalations and complex queries with professionalism, communicate with global customers via calls, and collaborate with cross-functional teams to enhance process efficiency and customer experience. Analyzing transaction trends, performance metrics, and operational challenges to identify areas for improvement will be a significant part of your role. Additionally, you will prepare and present performance reports, presentations, and insights using tools like Power BI and Excel while supporting strategic initiatives and contributing to the development of SOPs and best practices. Your role will involve conducting regular audits, training sessions, and ensuring SLA adherence to drive continuous improvement in TAT and customer satisfaction scores. Utilizing Salesforce and other internal tools to generate reports and insights will be essential for supporting operational efficiency and informed decision-making. You will also assist the Manager in workforce planning, performance reviews, and goal setting. To be successful in this role, you should possess a Bachelor's degree, have 5+ years of experience in Customer Support or Customer Success, and at least 4 years of experience managing teams in a fast-paced, customer-facing environment. Strong analytical skills, proficiency in Excel and Power BI, and the ability to collaborate across global teams are key requirements. Your friendly, supportive, adaptable, and flexible attitude, along with a high IQ and EQ, will be valued attributes at Jumio. Our company values Integrity, Diversity, Empowerment, Accountability, and Leading Innovation. We are committed to providing equal opportunities and welcome applications from individuals of all backgrounds. Jumio, a B2B technology company, is dedicated to combating online identity fraud and financial crimes using advanced technologies. By leveraging AI, biometrics, machine learning, and automation, we deliver trusted solutions to leading brands worldwide. Join us in our mission to create a safer internet environment and expand your career in the Financial Services, Travel, Sharing Economy, Fintech, Gaming, and other industries. Your data privacy is important to us, and we will only utilize your personal information for Jumio's application, recruitment, and hiring processes in alignment with our Applicant Privacy Notice. For any privacy-related queries, please reach out to privacy@jumio.com.,

With a team of more than 45,000 employees and partners globally, the Customer Experience and Success (CE&S) organization is dedicated to empowering customers to drive business value by creating exceptional experiences using Microsoft's products and services. Fueled by a commitment to people and culture, we strive for alignment and execution across the company to consistently exceed customer expectations in all interactions, be it in-product, digital, or human-centered. CE&S oversees consulting, customer success, and support services across Microsoft's extensive portfolio of solutions and products, with a focus on accelerating AI transformation for customers and the world. As a part of CE&S, the Customer Service & Support (CSS) team is focused on building trust and confidence for individuals and organizations through the delivery of seamless support experiences. Leveraging Microsoft's AI technology, CSS aims to assist consumers, businesses, partners, and more in resolving issues efficiently and securely, while also enhancing their overall Microsoft investment. Within the CSS team, we are seeking individuals who are passionate about driving customer success. As a Technical Support Engineer, you will be responsible for owning, troubleshooting, and resolving customer technical issues. This role presents an opportunity to advance your career, refine your problem-solving skills, collaborate effectively, conduct research, and enhance your technical expertise. The position offers flexibility, allowing you to work remotely up to 25% of the time. At Microsoft, our mission is to empower every individual and organization on the planet to achieve more. We operate with a growth mindset, prioritize innovation to empower others, and foster collaboration to achieve shared objectives. By upholding values of respect, integrity, and accountability, we cultivate an inclusive culture where all employees can thrive professionally and personally. **Responsibilities:** - **Response and Resolution:** Own, investigate, and resolve customer technical issues by collaborating within and across teams, utilizing troubleshooting tools and best practices. - **Readiness:** Lead or participate in building communities with peer delivery roles, sharing knowledge where appropriate, and developing technical and professional proficiency through ongoing training. - **Product/Process Improvement:** Identify potential product defects, escalate issues for resolution, and contribute to Microsoft's product enhancements. **Qualifications:** **The Role:** - Deliver high-quality customer and partner experiences through timely response and resolution. - Collaborate with global peers, stakeholders, account managers, and product groups to efficiently resolve customer issues. - Pursue career growth and professional development through individual and team readiness. - Enhance business efficiency and effectiveness through excellence in execution. - Support Microsoft's goal of expanding market share across solutions, workloads, platforms, and products. - Collaborate closely with the product team on technical design issues and product changes. - Serve as a trusted advisor to Microsoft customers and drive team/cluster level projects to enhance customer experience. **Responsibilities:** - Represent Microsoft and engage with corporate customers via telephone, written correspondence, or electronic service to address technically complex escalated problems in Microsoft software products. - Manage politically charged situations and technically complex problems requiring advanced customer skills. - Handle escalated, mission-critical or politically sensitive customer issues, maintaining ownership until complete resolution. - Solve highly complex escalated problems, utilizing deep product knowledge or specialization, potentially requiring code/scripting. - Lead triage meetings, share knowledge with other engineers, and develop efficient customer solutions. - Contribute to knowledge sharing, conduct technical reviews, collaborate, and escalate as needed. - Lead cross-technology efforts with the product team, assess future needs, and drive content development. - Maintain expertise in pre-release products and drive product improvement in key areas. - Effectively manage customer escalations, recover from dissatisfied-customer situations, and communicate with customers and peers. - Make technical presentations and be willing to work in any shift as required. **Qualifications:** - Bachelor's degree in Computer Science, Information Technology, or related field. - Practical experience in technical support or help desk roles within a Microsoft Office environment. - Proficiency in Microsoft Office apps (Word, Excel, PowerPoint) to support end-users and resolve productivity issues. - Hands-on experience with M365 Apps for Office Deployment using tools like the Office Deployment Tool (ODT), Configuration Manager, or Intune. - Solid understanding of Microsoft Entra ID (formerly Azure AD) including user authentication, troubleshooting sign-in issues, error codes, and integration scenarios. - Familiarity with core Windows OS concepts, network fundamentals, and DNS operations for troubleshooting. (Note: The job description provided is a summarized version of the original content and has been rephrased for clarity and coherence.),

At Atlys, our mission is to enable every person on earth to travel freely. We believe in creating a more open world by making travel efficient. A major pain point for travelers is the visa process, and we are dedicated to automating this process. We are looking for talented individuals who are passionate about shaping the future of travel with us. As a Customer Experience Intern at Atlys, you will play a crucial role in guiding prospective customers through the visa application process. Your primary responsibility will be to address customer inquiries, provide clear information, and ensure that users are confident in proceeding with their applications. By engaging with customers, clarifying requirements, and identifying potential obstacles, you will contribute to improving our overall customer experience. Key Responsibilities: - Respond to customer queries promptly and provide informative answers. - Educate customers on visa requirements, processing times, and Atlys features. - Identify and communicate common issues to relevant teams for improvement. - Maintain detailed interaction logs and update FAQs as needed. - Collaborate with senior managers to enhance customer engagement strategies. - Track and report key metrics to measure performance and customer satisfaction. Ideal Candidate Profile: - Currently in the third year of college or a recent graduate. - Proficient in written and spoken English; knowledge of additional languages is a plus. - Quick learner with the ability to explain visa regulations in simple terms. - Patient, solution-oriented, and empathetic in customer interactions. - Detail-oriented and organized with strong follow-up skills. - Located in Delhi or able to commute to our Delhi office daily. - Available to start immediately for a 36-month internship. What We Offer: - Monthly stipend and internship completion certificate. - Hands-on experience in customer success and growth within a fast-paced startup environment. - Exposure to visa operations, product development feedback, and data-driven optimization. - Mentorship from experienced professionals in customer experience and operations. - The opportunity to contribute to a mission that enables people to explore the world more freely.,