483 Customer Success Jobs - Page 7

Job Title: Assistant Manager B2B (Client Growth Specialist) Department: Sales B2B Department Location: Bangalore Job Purpose: To drive client growth and revenue generation with sales in GMV Hydraulic kits, Machineries and other spare parts, and by building long-term relationships, strategizing account development, coordinating with technical, sales, and data teams, and ensuring client satisfaction across all verticals in the B2B ecosystem. Role & responsibilities : Act as the primary point of contact for a portfolio of B2B clients and build strong, long-lasting relationships. Understand client objectives and develop account plans to drive growth and meet revenue targets. Identify upselling and cross-selling opportunities and support referral-based business development. Collaborate with sales, technical, and marketing teams to align client proposals with needs. Conduct regular performance reviews, gather feedback, and act on it to enhance client satisfaction. Monitor client activity and market trends, ensuring value delivery and retention. Collaborate with internal teams (data analysts, engineers, support) to ensure operational success. Utilize CRM and database insights to make informed decisions and optimize client strategies. Coordinate the resolution of issues through timely internal communication with technical or data teams. Represent the company in networking events, industry expos, and client meetings to enhance visibility. Monitor competitor activities and identify areas of competitive advantage. Drive customer retention initiatives by ensuring continuous engagement and satisfaction. Qualifications & Skills: Bachelor's/Masters degree in Business Administration, Marketing, or relevant field (MBA preferred) 3–5 years of experience in B2B account management or client success roles – Elevator Industry Strong communication, interpersonal, and negotiation skills Analytical mindset and ability to interpret data for strategic decision-making Ability to manage multiple accounts and align cross-functional teams Hands-on experience with CRM systems and sales reporting tools Behavioral & Professional Expectations: Client-centric approach with a proactive problem-solving mindset Highly organized and capable of multitasking across priorities Adaptable to a fast-paced, target-driven B2B environment High integrity, confidentiality, and professionalism Collaborative team player with a leadership orientation Effective under pressure and driven by results

In this role, you will: Lead a variety of servicing activities for moderately complex commercial products, including coordinating all aspects to ensure customer resolution Coordinate all aspects of resolving open customer service issues; interact with internal and external customers Manage Financial Transations and approvals for the process Serve as primary liaison and work collaboratively with Sales, Legal, Control and Risk, Technology, and various Operations and company teams as necessary to progress customer-focused needs Review and negotiate moderately complex loan servicing transactions, evaluate risks, and devise strategies to mitigate risks and identify procedural modifications Serve as an escalation point in the resolution of client issues Conduct quality reviews and monitor key performance metrics as related to efficiencies and effective processes Identify activities of the team to ensure conformity with established procedures Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals May lead projects, teams, or serve as a mentor for lower-level staff; may contribute to strategic initiatives Independently resolve moderately complex issues and lead team to meet deliverables while leveraging solid understanding of the function, policies, procedures, and compliance requirements Required Qualifications: 6+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Experience in Commercial Loan Servicing, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Graduate and Above

Responsibilities Leader should have direct experience of managing delivery of Salesforce complex and large programs/accounts of size 800+ FTEs and revenue of $100+ Mn, manage C level customer relationships and identify opportunities of growth. Customer Success: Conduct regular delivery cadence with customer/internal stakeholders to prevent schedule/cost overruns proactively and implement best delivery practices. Profitable growth: Ensure Y-o-Y 15% profitable growth and meet operating margins target. Drive forecasting and fulfilment for the accounts from both confirmed opportunities as well as the opportunities in pipeline. Enable/implement value added services and solutions to customer in line with Wipros offerings. Has good understanding of the delivery operational parameters and drive them to align to organization norms. Understand customer vision and proactively build solutions to manage sustained growth. Would be instrumental in delivery led growth by scoping/farming new opportunities within the accounts proactively. Align with the client partners to build winning solutions and deliver. Do Delivery Management Ensure seamless delivery of projects in a cluster of growth accounts Drive and deploy account/ project delivery structure by evaluating the budget, costs, risks and staffing requirement Ensure 100% compliance to Project SLAs, information security protocols etc (all customers contractual obligations) Monitor and take appropriate actions on internal and external audit findings to ensure no major non-compliance/ deviation from the SLA Ensure adherence to program/ project charter in terms of schedule, quality, efforts and cost Drive account health across projects by conducting periodic cadence with the quality team to take proactive measures to resolves issues/ possible escalations Conducts periodic cadence with Workforce Management Group (WMG) to ensure 100% fulfillment as per the account/ project requirement Regularly audit quality (QA) status of delivery and engage QA team to ensure adherence to Quality Assurance standards and processes Collaborate and influence internal key stakeholders to ensure fulfillment, technology support and flawless delivery of projects Client Relationship Management Engage with client to opportunities to deploy multiple solutions within/ across SLs to create a stronger value proposition for clients and enhance share of business Conduct regular customer connects (meetings/ visits/ video-conference) and Management Review Meetings (MRM) with client management/engagement managers to understand customers current and future needs and seek feedback to improve delivery methodology/ timelines/ resource allocation Identify and close early warnings on a project to avoid any customer escalations Plan and conduct Quarterly Business Reviews (QBR) with the client management/ leadership team to drive improvement actions and mine for a new portfolio/ opportunity within the account Design, monitor and share account performance dashboards/ reports with the clients periodically Drive delivery transformation with client engagement managers to adapt to new delivery models and instill new ways of working in customer organization Share Wipros capability and initiatives that may support/ fulfill customers needs Delivery governance across the accounts/ projects Review MIS and reports to monitor and track overall project/ account delivery management Conduct periodic reviews with the team (DMs/PMs) on operational, quality and fulfillment parameters and new idea generation & its implementation on existing projects Resolve project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Review and monitor revenue allocations/ realization to avoid OB revenue leakage Provide inputs to delivery leadership team on overall delivery performance parameters (project heath, utilization, realization etc) at an account level during reviews highlighting any critical project escalations and potential risks Enable revenue growth of the accounts within a vertical Identify opportunities for deployment of new technology, growth solutions and services in the account by bringing SL practices/ other capabilities for client solutioning Engage with existing customers to identify new business opportunities and increase the existing portfolio for an account by providing relevant solutions in order to increase delivery driven revenue Support pre-sales team to create and propose relevant solutions to the customer requirements/ request for proposals for a project in an account Support sales team with acquisition and traction of new deals by understanding the customer needs thereby ensuring higher conversion rate Operational Excellence Automation Focus Drive automation charter and related initiatives in all the accounts Develop, drive and deploy automation led solutions and service improvements to deliver value added services to the customers thereby driving customers business forward Deploy next generation hyper automation and crowdsourcing initiatives in coordination with Holmes RO team to enhance productivity, quality and speed of delivery Innovation Focus Deploy new ways of working (Agile, DevOps etc) on the projects to improve quality, delivery speed and productivity parameters Drive value adds and BVMs; showcase them to customer in MRM & QBR to drive growth Plan for periodic idea campaign at account level and share the top ideas with customer during MRM / QBR Drive and deploy Knowledge Management across the accounts Contribute in internal knowledge sharing initiatives at Wipro by driving internal training sessions, best practices, learnings, value adds and BVMs and deploys best practices in various projects within an account Deploy the Wipros knowledge management portal across the account and monitor & track trainings

We are seeking a proactive and customer-focused Account Manager to oversee key client relationships, drive adoption, and ensure value realization from our software products. The role demands strong relationship-building skills, commercial acumen, and the ability to align product capabilities with customer business goals. Excellent Communication Skills : Strong verbal & written comm skills. Good Listener. convey info clearly & persuasively. Interpersonal Skills : Ability to build rapport, establish trust with clients, empathetic and willing to say NO” Customer Focus : Desire to understand & address needs of clients. Should be responsive & proactive. Problem-Solving Abilities : The ability to identify problems, analyze situations, and develop creative solutions. Negotiation and Influencing Skills : Account managers need manage expectations, and influence decision-making processes with clients. Strong negotiation and influencing skills are critical for navigating complex business relationships and driving mutually beneficial outcomes. Organizational Skills : Ability to prioritize tasks, Attention to detail. Sales Acumen : Willingness to identify upsell and cross-sell opportunities, and driving revenue growth. Analytical Skills : Track key performance indicators (KPIs), and derive insights from customer interactions is valuable for informing strategic decision-making and optimizing account management strategies. Adaptability and Resilience : The ability to adapt to change, overcome obstacles, and maintain composure under pressure is essential for success in account management roles. Team Player Mentality : Collaboration and teamwork are often required in account management, particularly when coordinating work effectively with colleagues across different departments. Act as a trusted advisor and main point of contact for customer escalations and solutioning. Renewal and Contract Management : Proactively engage with the client to discuss contract renewals and extensions. Review and negotiate contract terms, pricing, and service levels. Ensure timely renewal of contracts to maintain continuity of service. Manage contract documentation and administrative tasks related to renewal.

Overview - Our Success team ensures our partners in educational technology achieve their desired outcomes, serving as champions of our customers' needs. Through collaboration, strong relationships, and advocacy, the Success team positively impacts customer retention through proactive engagement and delivering excellence to our customers. Description - Cultivating and nurturing strong relationships with customers, serving as the trusted advisor in their journey with PowerSchool Collaborating with customers to maximize the adoption and utilization of PowerSchool products, ensuring they derive maximum value from our solutions Developing and implementing tailored Success Plans for strategic customers, aligning their goals with PowerSchool's solutions to drive mutual success Conducting regular EBRs to review overall relationship health, address challenges, and identify opportunities for enhancement. Working closely with internal teams, including Sales, Support, Professional Services, and Product to ensure value delivery for customers. Proactivelyleading discussions with internal stakeholders tomitigate risk and improve the overallhealth of thecustomerrelationship. Acting as a customer advocate within PowerSchool, providing insights and feedback to contribute to the continuous improvement of our products and services. Strategizing on renewals working closely with the rest of the Account Team Effectivelyforecasting customer healthandrisk of attrition. Collaborating with sales teams to ensure growth attainment and increased footprint Requirements - 3 years' prior experience in a Customer Success, Account Management, or technical support role. Bachelors degree or equivalent, or equivalent years of relevant work experience. Attention to detail and a strong bias for action Strategic thinking with the ability to align solutions to customer goals. Proficient in Microsoft Office suite Mastery level of deliveringdifficult messages when necessary Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes

About the Role: This is a high-impact, entrepreneurial role directly working with Vikas Mandawewala (Founder of TYASuite Software Solutions Pvt. Ltd.& TYA Business Solutions Pvt. Ltd.). As a part of the Founders Office, you will be a force multiplier helping drive execution across business development, operations, product, customer success, and new ventures (such as finance upskilling). You will act as a strategic right-hand, ensuring critical projects move forward with speed, precision, and accountability. Key Responsibilities: Strategic Execution & PMO: Track and ensure closure of key tasks across multiple verticals (consulting, SaaS, upskilling) Own project timelines, status updates, and follow-ups with internal teams (tech, sales, ops) Anticipate blockers and resolve proactively Business Development Support: Conduct research on prospects, investors, and partnerships (especially for US expansion) Draft outreach messages, investor decks, proposals, and meeting notes Coordinate with BD, sales, and marketing teams to ensure timely follow-through Product & Customer Success (TYASuite): Support Founder in documenting product requirements (PRDs), customer feature requests Track delivery status with tech/product teams Participate in customer calls and follow through on actionables Special Projects & New Ventures: Help launch and manage the finance upskilling vertical (course content ops, LMS coordination) Coordinate with Trainers, Students, and Vendors Support event/webinar planning and execution What We are Looking For: Go-getter who thrives in ambiguity and multitasking Execution-first person who loves lists, follow-ups, and measurable outcomes Eager to learn from a founder with deep experience (ex-KPMG, CA Gold Medalist, US CPA) Requirements: 1-3 years of experience in startups, consulting, or operations (fresh MBAs/CAs welcome if exceptional) Strong communication & documentation skills (English + Hindi preferred) High ownership, initiative, and learning mindset Comfortable with Google Workspace, task management tools (ClickUp/Asana), and basic Excel Based in India; Bengaluru location preferred for co-location with Founder Nice to Have: Prior exposure to SaaS or consulting businesses Understanding of finance/accounting (semi-qualified CA/CMA/MBA) Experience with customer interactions or product documentation Why Join Us? Direct mentorship from the founder Work across SaaS, consulting, upskilling & fundraising Fast-track growth & performance-linked incentives High visibility, autonomy, and impact How to Apply? Send your resume and a short note on Why this role excites you to hr@tyagroup.co.in Subject Line: Application for Founders Office Strategy & Ops Associate

Role Overview: Customer Success is integral to our long-term success as a company. Our team of Customer Success Managers (CSM) are trusted advisors: from the point of sale and extending through onboarding, project success, and renewals. The CSM partners closely with internal F5 groups, provides input to a customers strategic plans and helps our customers identify areas to improve their use of and uncovering new uses for F5 amongst their portfolios. Customer Success activities could include on-boarding, support, services, adoption, advocacy, retention, and outcomes such as renewals, up-sell and churn reduction. In this role the CSM will act as an enabler to ensure the customer remains successful and engaged with the solution, so they understand the full value of their investment with F5. The CSM needs to be focused on the goals but flexible in the approach. The CSMs will act as an enabler to ensure our customers are successful and engaged and understand the full value of their investment with F5. As part of the role, the CSM will continuously improve on network and internal relationships, working closely internally and externally to enable further adoption of F5 products within our customers. Sounds interesting? Read on! What Youll Do: Customer Loyalty & Value Generation Ensure that customers derive value from their investment in F5, utilize all of their licenses, identify new opportunities, and collaborate with other F5 teams to ensure adoption and a successful renewal. Increase of renewal rates and reducing churn. Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores. Drive new business growth through greater advocacy and reference-ability. Promote and educate customers on the resources and wider customer communities available. These forums will encourage engagement, drive future projects forward and efficient utilization. Act as a mentor by working in partnership with the customers support service to ensure it is being effective for improvement requests and critical issues. Guide our customers through significant service achievements such as upgrades, new releases and new features. Ensure customer successfully achieves desired business outcomes Leadership & Collaboration Where applicable partner we with our account teams and other internal teams to develop successful account strategies and plans that direct company resources to encourage renewal and return of investment cross pillar. Engage with our customers' cloud strategies and the guide them by providing resources that can assist their strategic business direction. Manage internal relationships to promote customer success activities such as on-boarding, training, professional services, customer support, renewals, cross-sell/up-sell, advocacy. Diligently and consistently update the internal Customer Relationship Management system with the customers business objectives and any metrics that define success to the customer. Develop and maintain a continuous close relationship with the relevant Application Sales Representative(s) throughout the customer lifecycle. Advocate on behalf of customer with sales, product, and support organizations. Industry Knowledge Aid the F5 team in mapping customer journey. Delivers regular business reviews and success plans to senior executives and key business partners. Monitor customer usage data, health indicators, renewal dates and growth opportunities and translate into strategies for success. Develop an understanding of typical challenges faced by customers and appropriately map F5 features and associated business benefits to address their needs. Demonstrate Critical Thinking, Innovation & Ability to Deliver Results Analyze data to enable us to develop a plan for each customer to ensure outcomes are measurable. Use customer surveys for product and service feedback to help product management define the product roadmap and build continuous performance improvements across all teams. Be a Customer Success evangelist for F5 aiding in growing the tools and systems required to be successful Participate in the development of tools and resources used by our team, as well as the engagement points and methods both internal and external to F5. Be responsible for upholding F5s Business Code of Ethics and for promptly reporting violations of the Code or other company policies. Perform other related duties as assigned. What Youll Bring: Minimum of 8 years' experience delivering technology and business outcomes for customers and customer success related activities with a bachelors degree or 5 years and a masters degree. Degree in related field, Computing or Business & Information Technology preferred or equivalent validated relevant professional experience. Professional experience and knowledge of our industry and a CSM role is required. Experience from and passionate about a customer facing role involving cloud based/SaaS technology with collaboration with internal partners. Ability to quickly grasp and distinctly explain technological and business concepts Proved ability to develop and cultivate lasting customer relationships with limited resources. Strong empathy for customers and passion for revenue and growth. Written and verbally communicate a complex message in a simplistic way. Collaborative, persistent and proactive. Confident and engaging presentation skills, personable, positive, approachable & tenacious. Commercial acumen. Resilient, handling pressured situations. Strong time management work ethic and focus on delivery. Able to travel circa 15% of time within India region along with 1 overseas trip per year What Youll Get: Hybrid working mode Career growth and development opportunities Recognitions and Rewards Employee Assistance Program Competitive pay, , and cool perks Dynamic Interest Groups

Role Overview: Customer Success is integral to our long-term success as a company. Our team of Customer Success Managers (CSM) are trusted advisors: from the point of sale and extending through onboarding, project success, and renewals. The CSM partners closely with internal F5 groups, provides input to a customers strategic plans and helps our customers identify areas to improve their use of and uncovering new uses for F5 amongst their portfolios. Customer Success activities could include on-boarding, support, services, adoption, advocacy, retention, and outcomes such as renewals, up-sell and churn reduction. In this role the CSM will act as an enabler to ensure the customer remains successful and engaged with the solution, so they understand the full value of their investment with F5. The CSM needs to be focused on the goals but flexible in the approach. The CSMs will act as an enabler to ensure our customers are successful and engaged and understand the full value of their investment with F5. As part of the role, the CSM will continuously improve on network and internal relationships, working closely internally and externally to enable further adoption of F5 products within our customers. Sounds interesting? Read on! What Youll Do: Customer Loyalty & Value Generation Ensure that customers derive value from their investment in F5, utilize all of their licenses, identify new opportunities, and collaborate with other F5 teams to ensure adoption and a successful renewal. Increase of renewal rates and reducing churn. Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores. Drive new business growth through greater advocacy and reference-ability. Promote and educate customers on the resources and wider customer communities available. These forums will encourage engagement, drive future projects forward and efficient utilization. Act as a mentor by working in partnership with the customers support service to ensure it is being effective for improvement requests and critical issues. Guide our customers through significant service achievements such as upgrades, new releases and new features. Ensure customer successfully achieves desired business outcomes Leadership & Collaboration Where applicable partner we with our account teams and other internal teams to develop successful account strategies and plans that direct company resources to encourage renewal and return of investment cross pillar. Engage with our customers' cloud strategies and the guide them by providing resources that can assist their strategic business direction. Manage internal relationships to promote customer success activities such as on-boarding, training, professional services, customer support, renewals, cross-sell/up-sell, advocacy. Diligently and consistently update the internal Customer Relationship Management system with the customers business objectives and any metrics that define success to the customer. Develop and maintain a continuous close relationship with the relevant Application Sales Representative(s) throughout the customer lifecycle. Advocate on behalf of customer with sales, product, and support organizations. Industry Knowledge Aid the F5 team in mapping customer journey. Delivers regular business reviews and success plans to senior executives and key business partners. Monitor customer usage data, health indicators, renewal dates and growth opportunities and translate into strategies for success. Develop an understanding of typical challenges faced by customers and appropriately map F5 features and associated business benefits to address their needs. Demonstrate Critical Thinking, Innovation & Ability to Deliver Results Analyze data to enable us to develop a plan for each customer to ensure outcomes are measurable. Use customer surveys for product and service feedback to help product management define the product roadmap and build continuous performance improvements across all teams. Be a Customer Success evangelist for F5 aiding in growing the tools and systems required to be successful Participate in the development of tools and resources used by our team, as well as the engagement points and methods both internal and external to F5. Be responsible for upholding F5s Business Code of Ethics and for promptly reporting violations of the Code or other company policies. Perform other related duties as assigned. What Youll Bring: Minimum of 8 years' experience delivering technology and business outcomes for customers and customer success related activities with a bachelors degree or 5 years and a masters degree. Degree in related field, Computing or Business & Information Technology preferred or equivalent validated relevant professional experience. Professional experience and knowledge of our industry and a CSM role is required. Experience from and passionate about a customer facing role involving cloud based/SaaS technology with collaboration with internal partners. Ability to quickly grasp and distinctly explain technological and business concepts Proved ability to develop and cultivate lasting customer relationships with limited resources. Strong empathy for customers and passion for revenue and growth. Written and verbally communicate a complex message in a simplistic way. Collaborative, persistent and proactive. Confident and engaging presentation skills, personable, positive, approachable & tenacious. Commercial acumen. Resilient, handling pressured situations. Strong time management work ethic and focus on delivery. Able to travel circa 15% of time within India region along with 1 overseas trip per year What Youll Get: Hybrid working mode Career growth and development opportunities Recognitions and Rewards Employee Assistance Program Competitive pay, , and cool perks Dynamic Interest Groups

Role Overview: Customer Success is integral to our long-term success as a company. Our team of Customer Success Managers (CSM) are trusted advisors: from the point of sale and extending through onboarding, project success, and renewals. The CSM partners closely with internal F5 groups, provides input to a customers strategic plans and helps our customers identify areas to improve their use of and uncovering new uses for F5 amongst their portfolios. Customer Success activities could include on-boarding, support, services, adoption, advocacy, retention, and outcomes such as renewals, up-sell and churn reduction. In this role the CSM will act as an enabler to ensure the customer remains successful and engaged with the solution, so they understand the full value of their investment with F5. The CSM needs to be focused on the goals but flexible in the approach. The CSMs will act as an enabler to ensure our customers are successful and engaged and understand the full value of their investment with F5. As part of the role, the CSM will continuously improve on network and internal relationships, working closely internally and externally to enable further adoption of F5 products within our customers. Sounds interesting? Read on! What Youll Do: Customer Loyalty & Value Generation Ensure that customers derive value from their investment in F5, utilize all of their licenses, identify new opportunities, and collaborate with other F5 teams to ensure adoption and a successful renewal. Increase of renewal rates and reducing churn. Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores. Drive new business growth through greater advocacy and reference-ability. Promote and educate customers on the resources and wider customer communities available. These forums will encourage engagement, drive future projects forward and efficient utilization. Act as a mentor by working in partnership with the customers support service to ensure it is being effective for improvement requests and critical issues. Guide our customers through significant service achievements such as upgrades, new releases and new features. Ensure customer successfully achieves desired business outcomes Leadership & Collaboration Where applicable partner we with our account teams and other internal teams to develop successful account strategies and plans that direct company resources to encourage renewal and return of investment cross pillar. Engage with our customers' cloud strategies and the guide them by providing resources that can assist their strategic business direction. Manage internal relationships to promote customer success activities such as on-boarding, training, professional services, customer support, renewals, cross-sell/up-sell, advocacy. Diligently and consistently update the internal Customer Relationship Management system with the customers business objectives and any metrics that define success to the customer. Develop and maintain a continuous close relationship with the relevant Application Sales Representative(s) throughout the customer lifecycle. Advocate on behalf of customer with sales, product, and support organizations. Industry Knowledge Aid the F5 team in mapping customer journey. Delivers regular business reviews and success plans to senior executives and key business partners. Monitor customer usage data, health indicators, renewal dates and growth opportunities and translate into strategies for success. Develop an understanding of typical challenges faced by customers and appropriately map F5 features and associated business benefits to address their needs. Demonstrate Critical Thinking, Innovation & Ability to Deliver Results Analyze data to enable us to develop a plan for each customer to ensure outcomes are measurable. Use customer surveys for product and service feedback to help product management define the product roadmap and build continuous performance improvements across all teams. Be a Customer Success evangelist for F5 aiding in growing the tools and systems required to be successful Participate in the development of tools and resources used by our team, as well as the engagement points and methods both internal and external to F5. Be responsible for upholding F5s Business Code of Ethics and for promptly reporting violations of the Code or other company policies. Perform other related duties as assigned. What Youll Bring: Minimum of 8 years' experience delivering technology and business outcomes for customers and customer success related activities with a bachelors degree or 5 years and a masters degree. Degree in related field, Computing or Business & Information Technology preferred or equivalent validated relevant professional experience. Professional experience and knowledge of our industry and a CSM role is required. Experience from and passionate about a customer facing role involving cloud based/SaaS technology with collaboration with internal partners. Ability to quickly grasp and distinctly explain technological and business concepts Proved ability to develop and cultivate lasting customer relationships with limited resources. Strong empathy for customers and passion for revenue and growth. Written and verbally communicate a complex message in a simplistic way. Collaborative, persistent and proactive. Confident and engaging presentation skills, personable, positive, approachable & tenacious. Commercial acumen. Resilient, handling pressured situations. Strong time management work ethic and focus on delivery. Able to travel circa 15% of time within India region along with 1 overseas trip per year What Youll Get: Hybrid working mode Career growth and development opportunities Recognitions and Rewards Employee Assistance Program Competitive pay, , and cool perks Dynamic Interest Groups

Role Overview: Customer Success is integral to our long-term success as a company. Our team of Customer Success Managers (CSM) are trusted advisors: from the point of sale and extending through onboarding, project success, and renewals. The CSM partners closely with internal F5 groups, provides input to a customers strategic plans and helps our customers identify areas to improve their use of and uncovering new uses for F5 amongst their portfolios. Customer Success activities could include on-boarding, support, services, adoption, advocacy, retention, and outcomes such as renewals, up-sell and churn reduction. In this role the CSM will act as an enabler to ensure the customer remains successful and engaged with the solution, so they understand the full value of their investment with F5. The CSM needs to be focused on the goals but flexible in the approach. The CSMs will act as an enabler to ensure our customers are successful and engaged and understand the full value of their investment with F5. As part of the role, the CSM will continuously improve on network and internal relationships, working closely internally and externally to enable further adoption of F5 products within our customers. Sounds interesting? Read on! What Youll Do: Customer Loyalty & Value Generation Ensure that customers derive value from their investment in F5, utilize all of their licenses, identify new opportunities, and collaborate with other F5 teams to ensure adoption and a successful renewal. Increase of renewal rates and reducing churn. Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores. Drive new business growth through greater advocacy and reference-ability. Promote and educate customers on the resources and wider customer communities available. These forums will encourage engagement, drive future projects forward and efficient utilization. Act as a mentor by working in partnership with the customers support service to ensure it is being effective for improvement requests and critical issues. Guide our customers through significant service achievements such as upgrades, new releases and new features. Ensure customer successfully achieves desired business outcomes Leadership & Collaboration Where applicable partner we with our account teams and other internal teams to develop successful account strategies and plans that direct company resources to encourage renewal and return of investment cross pillar. Engage with our customers' cloud strategies and the guide them by providing resources that can assist their strategic business direction. Manage internal relationships to promote customer success activities such as on-boarding, training, professional services, customer support, renewals, cross-sell/up-sell, advocacy. Diligently and consistently update the internal Customer Relationship Management system with the customers business objectives and any metrics that define success to the customer. Develop and maintain a continuous close relationship with the relevant Application Sales Representative(s) throughout the customer lifecycle. Advocate on behalf of customer with sales, product, and support organizations. Industry Knowledge Aid the F5 team in mapping customer journey. Delivers regular business reviews and success plans to senior executives and key business partners. Monitor customer usage data, health indicators, renewal dates and growth opportunities and translate into strategies for success. Develop an understanding of typical challenges faced by customers and appropriately map F5 features and associated business benefits to address their needs. Demonstrate Critical Thinking, Innovation & Ability to Deliver Results Analyze data to enable us to develop a plan for each customer to ensure outcomes are measurable. Use customer surveys for product and service feedback to help product management define the product roadmap and build continuous performance improvements across all teams. Be a Customer Success evangelist for F5 aiding in growing the tools and systems required to be successful Participate in the development of tools and resources used by our team, as well as the engagement points and methods both internal and external to F5. Be responsible for upholding F5s Business Code of Ethics and for promptly reporting violations of the Code or other company policies. Perform other related duties as assigned. What Youll Bring: Minimum of 8 years' experience delivering technology and business outcomes for customers and customer success related activities with a bachelors degree or 5 years and a masters degree. Degree in related field, Computing or Business & Information Technology preferred or equivalent validated relevant professional experience. Professional experience and knowledge of our industry and a CSM role is required. Experience from and passionate about a customer facing role involving cloud based/SaaS technology with collaboration with internal partners. Ability to quickly grasp and distinctly explain technological and business concepts Proved ability to develop and cultivate lasting customer relationships with limited resources. Strong empathy for customers and passion for revenue and growth. Written and verbally communicate a complex message in a simplistic way. Collaborative, persistent and proactive. Confident and engaging presentation skills, personable, positive, approachable & tenacious. Commercial acumen. Resilient, handling pressured situations. Strong time management work ethic and focus on delivery. Able to travel circa 15% of time within India region along with 1 overseas trip per year What Youll Get: Hybrid working mode Career growth and development opportunities Recognitions and Rewards Employee Assistance Program Competitive pay, , and cool perks Dynamic Interest Groups

Role Overview: Customer Success is integral to our long-term success as a company. Our team of Customer Success Managers (CSM) are trusted advisors: from the point of sale and extending through onboarding, project success, and renewals. The CSM partners closely with internal F5 groups, provides input to a customers strategic plans and helps our customers identify areas to improve their use of and uncovering new uses for F5 amongst their portfolios. Customer Success activities could include on-boarding, support, services, adoption, advocacy, retention, and outcomes such as renewals, up-sell and churn reduction. In this role the CSM will act as an enabler to ensure the customer remains successful and engaged with the solution, so they understand the full value of their investment with F5. The CSM needs to be focused on the goals but flexible in the approach. The CSMs will act as an enabler to ensure our customers are successful and engaged and understand the full value of their investment with F5. As part of the role, the CSM will continuously improve on network and internal relationships, working closely internally and externally to enable further adoption of F5 products within our customers. Sounds interesting? Read on! What Youll Do: Customer Loyalty & Value Generation Ensure that customers derive value from their investment in F5, utilize all of their licenses, identify new opportunities, and collaborate with other F5 teams to ensure adoption and a successful renewal. Increase of renewal rates and reducing churn. Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores. Drive new business growth through greater advocacy and reference-ability. Promote and educate customers on the resources and wider customer communities available. These forums will encourage engagement, drive future projects forward and efficient utilization. Act as a mentor by working in partnership with the customers support service to ensure it is being effective for improvement requests and critical issues. Guide our customers through significant service achievements such as upgrades, new releases and new features. Ensure customer successfully achieves desired business outcomes Leadership & Collaboration Where applicable partner we with our account teams and other internal teams to develop successful account strategies and plans that direct company resources to encourage renewal and return of investment cross pillar. Engage with our customers' cloud strategies and the guide them by providing resources that can assist their strategic business direction. Manage internal relationships to promote customer success activities such as on-boarding, training, professional services, customer support, renewals, cross-sell/up-sell, advocacy. Diligently and consistently update the internal Customer Relationship Management system with the customers business objectives and any metrics that define success to the customer. Develop and maintain a continuous close relationship with the relevant Application Sales Representative(s) throughout the customer lifecycle. Advocate on behalf of customer with sales, product, and support organizations. Industry Knowledge Aid the F5 team in mapping customer journey. Delivers regular business reviews and success plans to senior executives and key business partners. Monitor customer usage data, health indicators, renewal dates and growth opportunities and translate into strategies for success. Develop an understanding of typical challenges faced by customers and appropriately map F5 features and associated business benefits to address their needs. Demonstrate Critical Thinking, Innovation & Ability to Deliver Results Analyze data to enable us to develop a plan for each customer to ensure outcomes are measurable. Use customer surveys for product and service feedback to help product management define the product roadmap and build continuous performance improvements across all teams. Be a Customer Success evangelist for F5 aiding in growing the tools and systems required to be successful Participate in the development of tools and resources used by our team, as well as the engagement points and methods both internal and external to F5. Be responsible for upholding F5s Business Code of Ethics and for promptly reporting violations of the Code or other company policies. Perform other related duties as assigned. What Youll Bring: Minimum of 8 years' experience delivering technology and business outcomes for customers and customer success related activities with a bachelors degree or 5 years and a masters degree. Degree in related field, Computing or Business & Information Technology preferred or equivalent validated relevant professional experience. Professional experience and knowledge of our industry and a CSM role is required. Experience from and passionate about a customer facing role involving cloud based/SaaS technology with collaboration with internal partners. Ability to quickly grasp and distinctly explain technological and business concepts Proved ability to develop and cultivate lasting customer relationships with limited resources. Strong empathy for customers and passion for revenue and growth. Written and verbally communicate a complex message in a simplistic way. Collaborative, persistent and proactive. Confident and engaging presentation skills, personable, positive, approachable & tenacious. Commercial acumen. Resilient, handling pressured situations. Strong time management work ethic and focus on delivery. Able to travel circa 15% of time within India region along with 1 overseas trip per year What Youll Get: Hybrid working mode Career growth and development opportunities Recognitions and Rewards Employee Assistance Program Competitive pay, , and cool perks Dynamic Interest Groups

Role Overview: Customer Success is integral to our long-term success as a company. Our team of Customer Success Managers (CSM) are trusted advisors: from the point of sale and extending through onboarding, project success, and renewals. The CSM partners closely with internal F5 groups, provides input to a customers strategic plans and helps our customers identify areas to improve their use of and uncovering new uses for F5 amongst their portfolios. Customer Success activities could include on-boarding, support, services, adoption, advocacy, retention, and outcomes such as renewals, up-sell and churn reduction. In this role the CSM will act as an enabler to ensure the customer remains successful and engaged with the solution, so they understand the full value of their investment with F5. The CSM needs to be focused on the goals but flexible in the approach. The CSMs will act as an enabler to ensure our customers are successful and engaged and understand the full value of their investment with F5. As part of the role, the CSM will continuously improve on network and internal relationships, working closely internally and externally to enable further adoption of F5 products within our customers. Sounds interesting? Read on! What Youll Do: Customer Loyalty & Value Generation Ensure that customers derive value from their investment in F5, utilize all of their licenses, identify new opportunities, and collaborate with other F5 teams to ensure adoption and a successful renewal. Increase of renewal rates and reducing churn. Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores. Drive new business growth through greater advocacy and reference-ability. Promote and educate customers on the resources and wider customer communities available. These forums will encourage engagement, drive future projects forward and efficient utilization. Act as a mentor by working in partnership with the customers support service to ensure it is being effective for improvement requests and critical issues. Guide our customers through significant service achievements such as upgrades, new releases and new features. Ensure customer successfully achieves desired business outcomes Leadership & Collaboration Where applicable partner we with our account teams and other internal teams to develop successful account strategies and plans that direct company resources to encourage renewal and return of investment cross pillar. Engage with our customers' cloud strategies and the guide them by providing resources that can assist their strategic business direction. Manage internal relationships to promote customer success activities such as on-boarding, training, professional services, customer support, renewals, cross-sell/up-sell, advocacy. Diligently and consistently update the internal Customer Relationship Management system with the customers business objectives and any metrics that define success to the customer. Develop and maintain a continuous close relationship with the relevant Application Sales Representative(s) throughout the customer lifecycle. Advocate on behalf of customer with sales, product, and support organizations. Industry Knowledge Aid the F5 team in mapping customer journey. Delivers regular business reviews and success plans to senior executives and key business partners. Monitor customer usage data, health indicators, renewal dates and growth opportunities and translate into strategies for success. Develop an understanding of typical challenges faced by customers and appropriately map F5 features and associated business benefits to address their needs. Demonstrate Critical Thinking, Innovation & Ability to Deliver Results Analyze data to enable us to develop a plan for each customer to ensure outcomes are measurable. Use customer surveys for product and service feedback to help product management define the product roadmap and build continuous performance improvements across all teams. Be a Customer Success evangelist for F5 aiding in growing the tools and systems required to be successful Participate in the development of tools and resources used by our team, as well as the engagement points and methods both internal and external to F5. Be responsible for upholding F5s Business Code of Ethics and for promptly reporting violations of the Code or other company policies. Perform other related duties as assigned. What Youll Bring: Minimum of 8 years' experience delivering technology and business outcomes for customers and customer success related activities with a bachelors degree or 5 years and a masters degree. Degree in related field, Computing or Business & Information Technology preferred or equivalent validated relevant professional experience. Professional experience and knowledge of our industry and a CSM role is required. Experience from and passionate about a customer facing role involving cloud based/SaaS technology with collaboration with internal partners. Ability to quickly grasp and distinctly explain technological and business concepts Proved ability to develop and cultivate lasting customer relationships with limited resources. Strong empathy for customers and passion for revenue and growth. Written and verbally communicate a complex message in a simplistic way. Collaborative, persistent and proactive. Confident and engaging presentation skills, personable, positive, approachable & tenacious. Commercial acumen. Resilient, handling pressured situations. Strong time management work ethic and focus on delivery. Able to travel circa 15% of time within India region along with 1 overseas trip per year What Youll Get: Hybrid working mode Career growth and development opportunities Recognitions and Rewards Employee Assistance Program Competitive pay, , and cool perks Dynamic Interest Groups

Role Overview: Customer Success is integral to our long-term success as a company. Our team of Customer Success Managers (CSM) are trusted advisors: from the point of sale and extending through onboarding, project success, and renewals. The CSM partners closely with internal F5 groups, provides input to a customers strategic plans and helps our customers identify areas to improve their use of and uncovering new uses for F5 amongst their portfolios. Customer Success activities could include on-boarding, support, services, adoption, advocacy, retention, and outcomes such as renewals, up-sell and churn reduction. In this role the CSM will act as an enabler to ensure the customer remains successful and engaged with the solution, so they understand the full value of their investment with F5. The CSM needs to be focused on the goals but flexible in the approach. The CSMs will act as an enabler to ensure our customers are successful and engaged and understand the full value of their investment with F5. As part of the role, the CSM will continuously improve on network and internal relationships, working closely internally and externally to enable further adoption of F5 products within our customers. Sounds interesting? Read on! What Youll Do: Customer Loyalty & Value Generation Ensure that customers derive value from their investment in F5, utilize all of their licenses, identify new opportunities, and collaborate with other F5 teams to ensure adoption and a successful renewal. Increase of renewal rates and reducing churn. Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores. Drive new business growth through greater advocacy and reference-ability. Promote and educate customers on the resources and wider customer communities available. These forums will encourage engagement, drive future projects forward and efficient utilization. Act as a mentor by working in partnership with the customers support service to ensure it is being effective for improvement requests and critical issues. Guide our customers through significant service achievements such as upgrades, new releases and new features. Ensure customer successfully achieves desired business outcomes Leadership & Collaboration Where applicable partner we with our account teams and other internal teams to develop successful account strategies and plans that direct company resources to encourage renewal and return of investment cross pillar. Engage with our customers' cloud strategies and the guide them by providing resources that can assist their strategic business direction. Manage internal relationships to promote customer success activities such as on-boarding, training, professional services, customer support, renewals, cross-sell/up-sell, advocacy. Diligently and consistently update the internal Customer Relationship Management system with the customers business objectives and any metrics that define success to the customer. Develop and maintain a continuous close relationship with the relevant Application Sales Representative(s) throughout the customer lifecycle. Advocate on behalf of customer with sales, product, and support organizations. Industry Knowledge Aid the F5 team in mapping customer journey. Delivers regular business reviews and success plans to senior executives and key business partners. Monitor customer usage data, health indicators, renewal dates and growth opportunities and translate into strategies for success. Develop an understanding of typical challenges faced by customers and appropriately map F5 features and associated business benefits to address their needs. Demonstrate Critical Thinking, Innovation & Ability to Deliver Results Analyze data to enable us to develop a plan for each customer to ensure outcomes are measurable. Use customer surveys for product and service feedback to help product management define the product roadmap and build continuous performance improvements across all teams. Be a Customer Success evangelist for F5 aiding in growing the tools and systems required to be successful Participate in the development of tools and resources used by our team, as well as the engagement points and methods both internal and external to F5. Be responsible for upholding F5s Business Code of Ethics and for promptly reporting violations of the Code or other company policies. Perform other related duties as assigned. What Youll Bring: Minimum of 8 years' experience delivering technology and business outcomes for customers and customer success related activities with a bachelors degree or 5 years and a masters degree. Degree in related field, Computing or Business & Information Technology preferred or equivalent validated relevant professional experience. Professional experience and knowledge of our industry and a CSM role is required. Experience from and passionate about a customer facing role involving cloud based/SaaS technology with collaboration with internal partners. Ability to quickly grasp and distinctly explain technological and business concepts Proved ability to develop and cultivate lasting customer relationships with limited resources. Strong empathy for customers and passion for revenue and growth. Written and verbally communicate a complex message in a simplistic way. Collaborative, persistent and proactive. Confident and engaging presentation skills, personable, positive, approachable & tenacious. Commercial acumen. Resilient, handling pressured situations. Strong time management work ethic and focus on delivery. Able to travel circa 15% of time within India region along with 1 overseas trip per year What Youll Get: Hybrid working mode Career growth and development opportunities Recognitions and Rewards Employee Assistance Program Competitive pay, , and cool perks Dynamic Interest Groups

Role Overview: Customer Success is integral to our long-term success as a company. Our team of Customer Success Managers (CSM) are trusted advisors: from the point of sale and extending through onboarding, project success, and renewals. The CSM partners closely with internal F5 groups, provides input to a customers strategic plans and helps our customers identify areas to improve their use of and uncovering new uses for F5 amongst their portfolios. Customer Success activities could include on-boarding, support, services, adoption, advocacy, retention, and outcomes such as renewals, up-sell and churn reduction. In this role the CSM will act as an enabler to ensure the customer remains successful and engaged with the solution, so they understand the full value of their investment with F5. The CSM needs to be focused on the goals but flexible in the approach. The CSMs will act as an enabler to ensure our customers are successful and engaged and understand the full value of their investment with F5. As part of the role, the CSM will continuously improve on network and internal relationships, working closely internally and externally to enable further adoption of F5 products within our customers. Sounds interesting? Read on! What Youll Do: Customer Loyalty & Value Generation Ensure that customers derive value from their investment in F5, utilize all of their licenses, identify new opportunities, and collaborate with other F5 teams to ensure adoption and a successful renewal. Increase of renewal rates and reducing churn. Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores. Drive new business growth through greater advocacy and reference-ability. Promote and educate customers on the resources and wider customer communities available. These forums will encourage engagement, drive future projects forward and efficient utilization. Act as a mentor by working in partnership with the customers support service to ensure it is being effective for improvement requests and critical issues. Guide our customers through significant service achievements such as upgrades, new releases and new features. Ensure customer successfully achieves desired business outcomes Leadership & Collaboration Where applicable partner we with our account teams and other internal teams to develop successful account strategies and plans that direct company resources to encourage renewal and return of investment cross pillar. Engage with our customers' cloud strategies and the guide them by providing resources that can assist their strategic business direction. Manage internal relationships to promote customer success activities such as on-boarding, training, professional services, customer support, renewals, cross-sell/up-sell, advocacy. Diligently and consistently update the internal Customer Relationship Management system with the customers business objectives and any metrics that define success to the customer. Develop and maintain a continuous close relationship with the relevant Application Sales Representative(s) throughout the customer lifecycle. Advocate on behalf of customer with sales, product, and support organizations. Industry Knowledge Aid the F5 team in mapping customer journey. Delivers regular business reviews and success plans to senior executives and key business partners. Monitor customer usage data, health indicators, renewal dates and growth opportunities and translate into strategies for success. Develop an understanding of typical challenges faced by customers and appropriately map F5 features and associated business benefits to address their needs. Demonstrate Critical Thinking, Innovation & Ability to Deliver Results Analyze data to enable us to develop a plan for each customer to ensure outcomes are measurable. Use customer surveys for product and service feedback to help product management define the product roadmap and build continuous performance improvements across all teams. Be a Customer Success evangelist for F5 aiding in growing the tools and systems required to be successful Participate in the development of tools and resources used by our team, as well as the engagement points and methods both internal and external to F5. Be responsible for upholding F5s Business Code of Ethics and for promptly reporting violations of the Code or other company policies. Perform other related duties as assigned. What Youll Bring: Minimum of 8 years' experience delivering technology and business outcomes for customers and customer success related activities with a bachelors degree or 5 years and a masters degree. Degree in related field, Computing or Business & Information Technology preferred or equivalent validated relevant professional experience. Professional experience and knowledge of our industry and a CSM role is required. Experience from and passionate about a customer facing role involving cloud based/SaaS technology with collaboration with internal partners. Ability to quickly grasp and distinctly explain technological and business concepts Proved ability to develop and cultivate lasting customer relationships with limited resources. Strong empathy for customers and passion for revenue and growth. Written and verbally communicate a complex message in a simplistic way. Collaborative, persistent and proactive. Confident and engaging presentation skills, personable, positive, approachable & tenacious. Commercial acumen. Resilient, handling pressured situations. Strong time management work ethic and focus on delivery. Able to travel circa 15% of time within India region along with 1 overseas trip per year What Youll Get: Hybrid working mode Career growth and development opportunities Recognitions and Rewards Employee Assistance Program Competitive pay, , and cool perks Dynamic Interest Groups

Role Overview: Customer Success is integral to our long-term success as a company. Our team of Customer Success Managers (CSM) are trusted advisors: from the point of sale and extending through onboarding, project success, and renewals. The CSM partners closely with internal F5 groups, provides input to a customers strategic plans and helps our customers identify areas to improve their use of and uncovering new uses for F5 amongst their portfolios. Customer Success activities could include on-boarding, support, services, adoption, advocacy, retention, and outcomes such as renewals, up-sell and churn reduction. In this role the CSM will act as an enabler to ensure the customer remains successful and engaged with the solution, so they understand the full value of their investment with F5. The CSM needs to be focused on the goals but flexible in the approach. The CSMs will act as an enabler to ensure our customers are successful and engaged and understand the full value of their investment with F5. As part of the role, the CSM will continuously improve on network and internal relationships, working closely internally and externally to enable further adoption of F5 products within our customers. Sounds interesting? Read on! What Youll Do: Customer Loyalty & Value Generation Ensure that customers derive value from their investment in F5, utilize all of their licenses, identify new opportunities, and collaborate with other F5 teams to ensure adoption and a successful renewal. Increase of renewal rates and reducing churn. Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores. Drive new business growth through greater advocacy and reference-ability. Promote and educate customers on the resources and wider customer communities available. These forums will encourage engagement, drive future projects forward and efficient utilization. Act as a mentor by working in partnership with the customers support service to ensure it is being effective for improvement requests and critical issues. Guide our customers through significant service achievements such as upgrades, new releases and new features. Ensure customer successfully achieves desired business outcomes Leadership & Collaboration Where applicable partner we with our account teams and other internal teams to develop successful account strategies and plans that direct company resources to encourage renewal and return of investment cross pillar. Engage with our customers' cloud strategies and the guide them by providing resources that can assist their strategic business direction. Manage internal relationships to promote customer success activities such as on-boarding, training, professional services, customer support, renewals, cross-sell/up-sell, advocacy. Diligently and consistently update the internal Customer Relationship Management system with the customers business objectives and any metrics that define success to the customer. Develop and maintain a continuous close relationship with the relevant Application Sales Representative(s) throughout the customer lifecycle. Advocate on behalf of customer with sales, product, and support organizations. Industry Knowledge Aid the F5 team in mapping customer journey. Delivers regular business reviews and success plans to senior executives and key business partners. Monitor customer usage data, health indicators, renewal dates and growth opportunities and translate into strategies for success. Develop an understanding of typical challenges faced by customers and appropriately map F5 features and associated business benefits to address their needs. Demonstrate Critical Thinking, Innovation & Ability to Deliver Results Analyze data to enable us to develop a plan for each customer to ensure outcomes are measurable. Use customer surveys for product and service feedback to help product management define the product roadmap and build continuous performance improvements across all teams. Be a Customer Success evangelist for F5 aiding in growing the tools and systems required to be successful Participate in the development of tools and resources used by our team, as well as the engagement points and methods both internal and external to F5. Be responsible for upholding F5s Business Code of Ethics and for promptly reporting violations of the Code or other company policies. Perform other related duties as assigned. What Youll Bring: Minimum of 8 years' experience delivering technology and business outcomes for customers and customer success related activities with a bachelors degree or 5 years and a masters degree. Degree in related field, Computing or Business & Information Technology preferred or equivalent validated relevant professional experience. Professional experience and knowledge of our industry and a CSM role is required. Experience from and passionate about a customer facing role involving cloud based/SaaS technology with collaboration with internal partners. Ability to quickly grasp and distinctly explain technological and business concepts Proved ability to develop and cultivate lasting customer relationships with limited resources. Strong empathy for customers and passion for revenue and growth. Written and verbally communicate a complex message in a simplistic way. Collaborative, persistent and proactive. Confident and engaging presentation skills, personable, positive, approachable & tenacious. Commercial acumen. Resilient, handling pressured situations. Strong time management work ethic and focus on delivery. Able to travel circa 15% of time within India region along with 1 overseas trip per year What Youll Get: Hybrid working mode Career growth and development opportunities Recognitions and Rewards Employee Assistance Program Competitive pay, , and cool perks Dynamic Interest Groups

Role Overview: Customer Success is integral to our long-term success as a company. Our team of Customer Success Managers (CSM) are trusted advisors: from the point of sale and extending through onboarding, project success, and renewals. The CSM partners closely with internal F5 groups, provides input to a customers strategic plans and helps our customers identify areas to improve their use of and uncovering new uses for F5 amongst their portfolios. Customer Success activities could include on-boarding, support, services, adoption, advocacy, retention, and outcomes such as renewals, up-sell and churn reduction. In this role the CSM will act as an enabler to ensure the customer remains successful and engaged with the solution, so they understand the full value of their investment with F5. The CSM needs to be focused on the goals but flexible in the approach. The CSMs will act as an enabler to ensure our customers are successful and engaged and understand the full value of their investment with F5. As part of the role, the CSM will continuously improve on network and internal relationships, working closely internally and externally to enable further adoption of F5 products within our customers. Sounds interesting? Read on! What Youll Do: Customer Loyalty & Value Generation Ensure that customers derive value from their investment in F5, utilize all of their licenses, identify new opportunities, and collaborate with other F5 teams to ensure adoption and a successful renewal. Increase of renewal rates and reducing churn. Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores. Drive new business growth through greater advocacy and reference-ability. Promote and educate customers on the resources and wider customer communities available. These forums will encourage engagement, drive future projects forward and efficient utilization. Act as a mentor by working in partnership with the customers support service to ensure it is being effective for improvement requests and critical issues. Guide our customers through significant service achievements such as upgrades, new releases and new features. Ensure customer successfully achieves desired business outcomes Leadership & Collaboration Where applicable partner we with our account teams and other internal teams to develop successful account strategies and plans that direct company resources to encourage renewal and return of investment cross pillar. Engage with our customers' cloud strategies and the guide them by providing resources that can assist their strategic business direction. Manage internal relationships to promote customer success activities such as on-boarding, training, professional services, customer support, renewals, cross-sell/up-sell, advocacy. Diligently and consistently update the internal Customer Relationship Management system with the customers business objectives and any metrics that define success to the customer. Develop and maintain a continuous close relationship with the relevant Application Sales Representative(s) throughout the customer lifecycle. Advocate on behalf of customer with sales, product, and support organizations. Industry Knowledge Aid the F5 team in mapping customer journey. Delivers regular business reviews and success plans to senior executives and key business partners. Monitor customer usage data, health indicators, renewal dates and growth opportunities and translate into strategies for success. Develop an understanding of typical challenges faced by customers and appropriately map F5 features and associated business benefits to address their needs. Demonstrate Critical Thinking, Innovation & Ability to Deliver Results Analyze data to enable us to develop a plan for each customer to ensure outcomes are measurable. Use customer surveys for product and service feedback to help product management define the product roadmap and build continuous performance improvements across all teams. Be a Customer Success evangelist for F5 aiding in growing the tools and systems required to be successful Participate in the development of tools and resources used by our team, as well as the engagement points and methods both internal and external to F5. Be responsible for upholding F5s Business Code of Ethics and for promptly reporting violations of the Code or other company policies. Perform other related duties as assigned. What Youll Bring: Minimum of 8 years' experience delivering technology and business outcomes for customers and customer success related activities with a bachelors degree or 5 years and a masters degree. Degree in related field, Computing or Business & Information Technology preferred or equivalent validated relevant professional experience. Professional experience and knowledge of our industry and a CSM role is required. Experience from and passionate about a customer facing role involving cloud based/SaaS technology with collaboration with internal partners. Ability to quickly grasp and distinctly explain technological and business concepts Proved ability to develop and cultivate lasting customer relationships with limited resources. Strong empathy for customers and passion for revenue and growth. Written and verbally communicate a complex message in a simplistic way. Collaborative, persistent and proactive. Confident and engaging presentation skills, personable, positive, approachable & tenacious. Commercial acumen. Resilient, handling pressured situations. Strong time management work ethic and focus on delivery. Able to travel circa 15% of time within India region along with 1 overseas trip per year What Youll Get: Hybrid working mode Career growth and development opportunities Recognitions and Rewards Employee Assistance Program Competitive pay, , and cool perks Dynamic Interest Groups

Role Overview: Customer Success is integral to our long-term success as a company. Our team of Customer Success Managers (CSM) are trusted advisors: from the point of sale and extending through onboarding, project success, and renewals. The CSM partners closely with internal F5 groups, provides input to a customers strategic plans and helps our customers identify areas to improve their use of and uncovering new uses for F5 amongst their portfolios. Customer Success activities could include on-boarding, support, services, adoption, advocacy, retention, and outcomes such as renewals, up-sell and churn reduction. In this role the CSM will act as an enabler to ensure the customer remains successful and engaged with the solution, so they understand the full value of their investment with F5. The CSM needs to be focused on the goals but flexible in the approach. The CSMs will act as an enabler to ensure our customers are successful and engaged and understand the full value of their investment with F5. As part of the role, the CSM will continuously improve on network and internal relationships, working closely internally and externally to enable further adoption of F5 products within our customers. Sounds interesting? Read on! What Youll Do: Customer Loyalty & Value Generation Ensure that customers derive value from their investment in F5, utilize all of their licenses, identify new opportunities, and collaborate with other F5 teams to ensure adoption and a successful renewal. Increase of renewal rates and reducing churn. Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores. Drive new business growth through greater advocacy and reference-ability. Promote and educate customers on the resources and wider customer communities available. These forums will encourage engagement, drive future projects forward and efficient utilization. Act as a mentor by working in partnership with the customers support service to ensure it is being effective for improvement requests and critical issues. Guide our customers through significant service achievements such as upgrades, new releases and new features. Ensure customer successfully achieves desired business outcomes Leadership & Collaboration Where applicable partner we with our account teams and other internal teams to develop successful account strategies and plans that direct company resources to encourage renewal and return of investment cross pillar. Engage with our customers' cloud strategies and the guide them by providing resources that can assist their strategic business direction. Manage internal relationships to promote customer success activities such as on-boarding, training, professional services, customer support, renewals, cross-sell/up-sell, advocacy. Diligently and consistently update the internal Customer Relationship Management system with the customers business objectives and any metrics that define success to the customer. Develop and maintain a continuous close relationship with the relevant Application Sales Representative(s) throughout the customer lifecycle. Advocate on behalf of customer with sales, product, and support organizations. Industry Knowledge Aid the F5 team in mapping customer journey. Delivers regular business reviews and success plans to senior executives and key business partners. Monitor customer usage data, health indicators, renewal dates and growth opportunities and translate into strategies for success. Develop an understanding of typical challenges faced by customers and appropriately map F5 features and associated business benefits to address their needs. Demonstrate Critical Thinking, Innovation & Ability to Deliver Results Analyze data to enable us to develop a plan for each customer to ensure outcomes are measurable. Use customer surveys for product and service feedback to help product management define the product roadmap and build continuous performance improvements across all teams. Be a Customer Success evangelist for F5 aiding in growing the tools and systems required to be successful Participate in the development of tools and resources used by our team, as well as the engagement points and methods both internal and external to F5. Be responsible for upholding F5s Business Code of Ethics and for promptly reporting violations of the Code or other company policies. Perform other related duties as assigned. What Youll Bring: Minimum of 8 years' experience delivering technology and business outcomes for customers and customer success related activities with a bachelors degree or 5 years and a masters degree. Degree in related field, Computing or Business & Information Technology preferred or equivalent validated relevant professional experience. Professional experience and knowledge of our industry and a CSM role is required. Experience from and passionate about a customer facing role involving cloud based/SaaS technology with collaboration with internal partners. Ability to quickly grasp and distinctly explain technological and business concepts Proved ability to develop and cultivate lasting customer relationships with limited resources. Strong empathy for customers and passion for revenue and growth. Written and verbally communicate a complex message in a simplistic way. Collaborative, persistent and proactive. Confident and engaging presentation skills, personable, positive, approachable & tenacious. Commercial acumen. Resilient, handling pressured situations. Strong time management work ethic and focus on delivery. Able to travel circa 15% of time within India region along with 1 overseas trip per year What Youll Get: Hybrid working mode Career growth and development opportunities Recognitions and Rewards Employee Assistance Program Competitive pay, , and cool perks Dynamic Interest Groups

Role Overview: Customer Success is integral to our long-term success as a company. Our team of Customer Success Managers (CSM) are trusted advisors: from the point of sale and extending through onboarding, project success, and renewals. The CSM partners closely with internal F5 groups, provides input to a customers strategic plans and helps our customers identify areas to improve their use of and uncovering new uses for F5 amongst their portfolios. Customer Success activities could include on-boarding, support, services, adoption, advocacy, retention, and outcomes such as renewals, up-sell and churn reduction. In this role the CSM will act as an enabler to ensure the customer remains successful and engaged with the solution, so they understand the full value of their investment with F5. The CSM needs to be focused on the goals but flexible in the approach. The CSMs will act as an enabler to ensure our customers are successful and engaged and understand the full value of their investment with F5. As part of the role, the CSM will continuously improve on network and internal relationships, working closely internally and externally to enable further adoption of F5 products within our customers. Sounds interesting? Read on! What Youll Do: Customer Loyalty & Value Generation Ensure that customers derive value from their investment in F5, utilize all of their licenses, identify new opportunities, and collaborate with other F5 teams to ensure adoption and a successful renewal. Increase of renewal rates and reducing churn. Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores. Drive new business growth through greater advocacy and reference-ability. Promote and educate customers on the resources and wider customer communities available. These forums will encourage engagement, drive future projects forward and efficient utilization. Act as a mentor by working in partnership with the customers support service to ensure it is being effective for improvement requests and critical issues. Guide our customers through significant service achievements such as upgrades, new releases and new features. Ensure customer successfully achieves desired business outcomes Leadership & Collaboration Where applicable partner we with our account teams and other internal teams to develop successful account strategies and plans that direct company resources to encourage renewal and return of investment cross pillar. Engage with our customers' cloud strategies and the guide them by providing resources that can assist their strategic business direction. Manage internal relationships to promote customer success activities such as on-boarding, training, professional services, customer support, renewals, cross-sell/up-sell, advocacy. Diligently and consistently update the internal Customer Relationship Management system with the customers business objectives and any metrics that define success to the customer. Develop and maintain a continuous close relationship with the relevant Application Sales Representative(s) throughout the customer lifecycle. Advocate on behalf of customer with sales, product, and support organizations. Industry Knowledge Aid the F5 team in mapping customer journey. Delivers regular business reviews and success plans to senior executives and key business partners. Monitor customer usage data, health indicators, renewal dates and growth opportunities and translate into strategies for success. Develop an understanding of typical challenges faced by customers and appropriately map F5 features and associated business benefits to address their needs. Demonstrate Critical Thinking, Innovation & Ability to Deliver Results Analyze data to enable us to develop a plan for each customer to ensure outcomes are measurable. Use customer surveys for product and service feedback to help product management define the product roadmap and build continuous performance improvements across all teams. Be a Customer Success evangelist for F5 aiding in growing the tools and systems required to be successful Participate in the development of tools and resources used by our team, as well as the engagement points and methods both internal and external to F5. Be responsible for upholding F5s Business Code of Ethics and for promptly reporting violations of the Code or other company policies. Perform other related duties as assigned. What Youll Bring: Minimum of 8 years' experience delivering technology and business outcomes for customers and customer success related activities with a bachelors degree or 5 years and a masters degree. Degree in related field, Computing or Business & Information Technology preferred or equivalent validated relevant professional experience. Professional experience and knowledge of our industry and a CSM role is required. Experience from and passionate about a customer facing role involving cloud based/SaaS technology with collaboration with internal partners. Ability to quickly grasp and distinctly explain technological and business concepts Proved ability to develop and cultivate lasting customer relationships with limited resources. Strong empathy for customers and passion for revenue and growth. Written and verbally communicate a complex message in a simplistic way. Collaborative, persistent and proactive. Confident and engaging presentation skills, personable, positive, approachable & tenacious. Commercial acumen. Resilient, handling pressured situations. Strong time management work ethic and focus on delivery. Able to travel circa 15% of time within India region along with 1 overseas trip per year What Youll Get: Hybrid working mode Career growth and development opportunities Recognitions and Rewards Employee Assistance Program Competitive pay, , and cool perks Dynamic Interest Groups

Role Overview: Customer Success is integral to our long-term success as a company. Our team of Customer Success Managers (CSM) are trusted advisors: from the point of sale and extending through onboarding, project success, and renewals. The CSM partners closely with internal F5 groups, provides input to a customers strategic plans and helps our customers identify areas to improve their use of and uncovering new uses for F5 amongst their portfolios. Customer Success activities could include on-boarding, support, services, adoption, advocacy, retention, and outcomes such as renewals, up-sell and churn reduction. In this role the CSM will act as an enabler to ensure the customer remains successful and engaged with the solution, so they understand the full value of their investment with F5. The CSM needs to be focused on the goals but flexible in the approach. The CSMs will act as an enabler to ensure our customers are successful and engaged and understand the full value of their investment with F5. As part of the role, the CSM will continuously improve on network and internal relationships, working closely internally and externally to enable further adoption of F5 products within our customers. Sounds interesting? Read on! What Youll Do: Customer Loyalty & Value Generation Ensure that customers derive value from their investment in F5, utilize all of their licenses, identify new opportunities, and collaborate with other F5 teams to ensure adoption and a successful renewal. Increase of renewal rates and reducing churn. Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores. Drive new business growth through greater advocacy and reference-ability. Promote and educate customers on the resources and wider customer communities available. These forums will encourage engagement, drive future projects forward and efficient utilization. Act as a mentor by working in partnership with the customers support service to ensure it is being effective for improvement requests and critical issues. Guide our customers through significant service achievements such as upgrades, new releases and new features. Ensure customer successfully achieves desired business outcomes Leadership & Collaboration Where applicable partner we with our account teams and other internal teams to develop successful account strategies and plans that direct company resources to encourage renewal and return of investment cross pillar. Engage with our customers' cloud strategies and the guide them by providing resources that can assist their strategic business direction. Manage internal relationships to promote customer success activities such as on-boarding, training, professional services, customer support, renewals, cross-sell/up-sell, advocacy. Diligently and consistently update the internal Customer Relationship Management system with the customers business objectives and any metrics that define success to the customer. Develop and maintain a continuous close relationship with the relevant Application Sales Representative(s) throughout the customer lifecycle. Advocate on behalf of customer with sales, product, and support organizations. Industry Knowledge Aid the F5 team in mapping customer journey. Delivers regular business reviews and success plans to senior executives and key business partners. Monitor customer usage data, health indicators, renewal dates and growth opportunities and translate into strategies for success. Develop an understanding of typical challenges faced by customers and appropriately map F5 features and associated business benefits to address their needs. Demonstrate Critical Thinking, Innovation & Ability to Deliver Results Analyze data to enable us to develop a plan for each customer to ensure outcomes are measurable. Use customer surveys for product and service feedback to help product management define the product roadmap and build continuous performance improvements across all teams. Be a Customer Success evangelist for F5 aiding in growing the tools and systems required to be successful Participate in the development of tools and resources used by our team, as well as the engagement points and methods both internal and external to F5. Be responsible for upholding F5s Business Code of Ethics and for promptly reporting violations of the Code or other company policies. Perform other related duties as assigned. What Youll Bring: Minimum of 8 years' experience delivering technology and business outcomes for customers and customer success related activities with a bachelors degree or 5 years and a masters degree. Degree in related field, Computing or Business & Information Technology preferred or equivalent validated relevant professional experience. Professional experience and knowledge of our industry and a CSM role is required. Experience from and passionate about a customer facing role involving cloud based/SaaS technology with collaboration with internal partners. Ability to quickly grasp and distinctly explain technological and business concepts Proved ability to develop and cultivate lasting customer relationships with limited resources. Strong empathy for customers and passion for revenue and growth. Written and verbally communicate a complex message in a simplistic way. Collaborative, persistent and proactive. Confident and engaging presentation skills, personable, positive, approachable & tenacious. Commercial acumen. Resilient, handling pressured situations. Strong time management work ethic and focus on delivery. Able to travel circa 15% of time within India region along with 1 overseas trip per year What Youll Get: Hybrid working mode Career growth and development opportunities Recognitions and Rewards Employee Assistance Program Competitive pay, , and cool perks Dynamic Interest Groups

Role Overview: Customer Success is integral to our long-term success as a company. Our team of Customer Success Managers (CSM) are trusted advisors: from the point of sale and extending through onboarding, project success, and renewals. The CSM partners closely with internal F5 groups, provides input to a customers strategic plans and helps our customers identify areas to improve their use of and uncovering new uses for F5 amongst their portfolios. Customer Success activities could include on-boarding, support, services, adoption, advocacy, retention, and outcomes such as renewals, up-sell and churn reduction. In this role the CSM will act as an enabler to ensure the customer remains successful and engaged with the solution, so they understand the full value of their investment with F5. The CSM needs to be focused on the goals but flexible in the approach. The CSMs will act as an enabler to ensure our customers are successful and engaged and understand the full value of their investment with F5. As part of the role, the CSM will continuously improve on network and internal relationships, working closely internally and externally to enable further adoption of F5 products within our customers. Sounds interesting? Read on! What Youll Do: Customer Loyalty & Value Generation Ensure that customers derive value from their investment in F5, utilize all of their licenses, identify new opportunities, and collaborate with other F5 teams to ensure adoption and a successful renewal. Increase of renewal rates and reducing churn. Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores. Drive new business growth through greater advocacy and reference-ability. Promote and educate customers on the resources and wider customer communities available. These forums will encourage engagement, drive future projects forward and efficient utilization. Act as a mentor by working in partnership with the customers support service to ensure it is being effective for improvement requests and critical issues. Guide our customers through significant service achievements such as upgrades, new releases and new features. Ensure customer successfully achieves desired business outcomes Leadership & Collaboration Where applicable partner we with our account teams and other internal teams to develop successful account strategies and plans that direct company resources to encourage renewal and return of investment cross pillar. Engage with our customers' cloud strategies and the guide them by providing resources that can assist their strategic business direction. Manage internal relationships to promote customer success activities such as on-boarding, training, professional services, customer support, renewals, cross-sell/up-sell, advocacy. Diligently and consistently update the internal Customer Relationship Management system with the customers business objectives and any metrics that define success to the customer. Develop and maintain a continuous close relationship with the relevant Application Sales Representative(s) throughout the customer lifecycle. Advocate on behalf of customer with sales, product, and support organizations. Industry Knowledge Aid the F5 team in mapping customer journey. Delivers regular business reviews and success plans to senior executives and key business partners. Monitor customer usage data, health indicators, renewal dates and growth opportunities and translate into strategies for success. Develop an understanding of typical challenges faced by customers and appropriately map F5 features and associated business benefits to address their needs. Demonstrate Critical Thinking, Innovation & Ability to Deliver Results Analyze data to enable us to develop a plan for each customer to ensure outcomes are measurable. Use customer surveys for product and service feedback to help product management define the product roadmap and build continuous performance improvements across all teams. Be a Customer Success evangelist for F5 aiding in growing the tools and systems required to be successful Participate in the development of tools and resources used by our team, as well as the engagement points and methods both internal and external to F5. Be responsible for upholding F5s Business Code of Ethics and for promptly reporting violations of the Code or other company policies. Perform other related duties as assigned. What Youll Bring: Minimum of 8 years' experience delivering technology and business outcomes for customers and customer success related activities with a bachelors degree or 5 years and a masters degree. Degree in related field, Computing or Business & Information Technology preferred or equivalent validated relevant professional experience. Professional experience and knowledge of our industry and a CSM role is required. Experience from and passionate about a customer facing role involving cloud based/SaaS technology with collaboration with internal partners. Ability to quickly grasp and distinctly explain technological and business concepts Proved ability to develop and cultivate lasting customer relationships with limited resources. Strong empathy for customers and passion for revenue and growth. Written and verbally communicate a complex message in a simplistic way. Collaborative, persistent and proactive. Confident and engaging presentation skills, personable, positive, approachable & tenacious. Commercial acumen. Resilient, handling pressured situations. Strong time management work ethic and focus on delivery. Able to travel circa 15% of time within India region along with 1 overseas trip per year What Youll Get: Hybrid working mode Career growth and development opportunities Recognitions and Rewards Employee Assistance Program Competitive pay, , and cool perks Dynamic Interest Groups

Role Overview: Customer Success is integral to our long-term success as a company. Our team of Customer Success Managers (CSM) are trusted advisors: from the point of sale and extending through onboarding, project success, and renewals. The CSM partners closely with internal F5 groups, provides input to a customers strategic plans and helps our customers identify areas to improve their use of and uncovering new uses for F5 amongst their portfolios. Customer Success activities could include on-boarding, support, services, adoption, advocacy, retention, and outcomes such as renewals, up-sell and churn reduction. In this role the CSM will act as an enabler to ensure the customer remains successful and engaged with the solution, so they understand the full value of their investment with F5. The CSM needs to be focused on the goals but flexible in the approach. The CSMs will act as an enabler to ensure our customers are successful and engaged and understand the full value of their investment with F5. As part of the role, the CSM will continuously improve on network and internal relationships, working closely internally and externally to enable further adoption of F5 products within our customers. Sounds interesting? Read on! What Youll Do: Customer Loyalty & Value Generation Ensure that customers derive value from their investment in F5, utilize all of their licenses, identify new opportunities, and collaborate with other F5 teams to ensure adoption and a successful renewal. Increase of renewal rates and reducing churn. Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores. Drive new business growth through greater advocacy and reference-ability. Promote and educate customers on the resources and wider customer communities available. These forums will encourage engagement, drive future projects forward and efficient utilization. Act as a mentor by working in partnership with the customers support service to ensure it is being effective for improvement requests and critical issues. Guide our customers through significant service achievements such as upgrades, new releases and new features. Ensure customer successfully achieves desired business outcomes Leadership & Collaboration Where applicable partner we with our account teams and other internal teams to develop successful account strategies and plans that direct company resources to encourage renewal and return of investment cross pillar. Engage with our customers' cloud strategies and the guide them by providing resources that can assist their strategic business direction. Manage internal relationships to promote customer success activities such as on-boarding, training, professional services, customer support, renewals, cross-sell/up-sell, advocacy. Diligently and consistently update the internal Customer Relationship Management system with the customers business objectives and any metrics that define success to the customer. Develop and maintain a continuous close relationship with the relevant Application Sales Representative(s) throughout the customer lifecycle. Advocate on behalf of customer with sales, product, and support organizations. Industry Knowledge Aid the F5 team in mapping customer journey. Delivers regular business reviews and success plans to senior executives and key business partners. Monitor customer usage data, health indicators, renewal dates and growth opportunities and translate into strategies for success. Develop an understanding of typical challenges faced by customers and appropriately map F5 features and associated business benefits to address their needs. Demonstrate Critical Thinking, Innovation & Ability to Deliver Results Analyze data to enable us to develop a plan for each customer to ensure outcomes are measurable. Use customer surveys for product and service feedback to help product management define the product roadmap and build continuous performance improvements across all teams. Be a Customer Success evangelist for F5 aiding in growing the tools and systems required to be successful Participate in the development of tools and resources used by our team, as well as the engagement points and methods both internal and external to F5. Be responsible for upholding F5s Business Code of Ethics and for promptly reporting violations of the Code or other company policies. Perform other related duties as assigned. What Youll Bring: Minimum of 8 years' experience delivering technology and business outcomes for customers and customer success related activities with a bachelors degree or 5 years and a masters degree. Degree in related field, Computing or Business & Information Technology preferred or equivalent validated relevant professional experience. Professional experience and knowledge of our industry and a CSM role is required. Experience from and passionate about a customer facing role involving cloud based/SaaS technology with collaboration with internal partners. Ability to quickly grasp and distinctly explain technological and business concepts Proved ability to develop and cultivate lasting customer relationships with limited resources. Strong empathy for customers and passion for revenue and growth. Written and verbally communicate a complex message in a simplistic way. Collaborative, persistent and proactive. Confident and engaging presentation skills, personable, positive, approachable & tenacious. Commercial acumen. Resilient, handling pressured situations. Strong time management work ethic and focus on delivery. Able to travel circa 15% of time within India region along with 1 overseas trip per year What Youll Get: Hybrid working mode Career growth and development opportunities Recognitions and Rewards Employee Assistance Program Competitive pay, , and cool perks Dynamic Interest Groups

Role Overview: Customer Success is integral to our long-term success as a company. Our team of Customer Success Managers (CSM) are trusted advisors: from the point of sale and extending through onboarding, project success, and renewals. The CSM partners closely with internal F5 groups, provides input to a customers strategic plans and helps our customers identify areas to improve their use of and uncovering new uses for F5 amongst their portfolios. Customer Success activities could include on-boarding, support, services, adoption, advocacy, retention, and outcomes such as renewals, up-sell and churn reduction. In this role the CSM will act as an enabler to ensure the customer remains successful and engaged with the solution, so they understand the full value of their investment with F5. The CSM needs to be focused on the goals but flexible in the approach. The CSMs will act as an enabler to ensure our customers are successful and engaged and understand the full value of their investment with F5. As part of the role, the CSM will continuously improve on network and internal relationships, working closely internally and externally to enable further adoption of F5 products within our customers. Sounds interesting? Read on! What Youll Do: Customer Loyalty & Value Generation Ensure that customers derive value from their investment in F5, utilize all of their licenses, identify new opportunities, and collaborate with other F5 teams to ensure adoption and a successful renewal. Increase of renewal rates and reducing churn. Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores. Drive new business growth through greater advocacy and reference-ability. Promote and educate customers on the resources and wider customer communities available. These forums will encourage engagement, drive future projects forward and efficient utilization. Act as a mentor by working in partnership with the customers support service to ensure it is being effective for improvement requests and critical issues. Guide our customers through significant service achievements such as upgrades, new releases and new features. Ensure customer successfully achieves desired business outcomes Leadership & Collaboration Where applicable partner we with our account teams and other internal teams to develop successful account strategies and plans that direct company resources to encourage renewal and return of investment cross pillar. Engage with our customers' cloud strategies and the guide them by providing resources that can assist their strategic business direction. Manage internal relationships to promote customer success activities such as on-boarding, training, professional services, customer support, renewals, cross-sell/up-sell, advocacy. Diligently and consistently update the internal Customer Relationship Management system with the customers business objectives and any metrics that define success to the customer. Develop and maintain a continuous close relationship with the relevant Application Sales Representative(s) throughout the customer lifecycle. Advocate on behalf of customer with sales, product, and support organizations. Industry Knowledge Aid the F5 team in mapping customer journey. Delivers regular business reviews and success plans to senior executives and key business partners. Monitor customer usage data, health indicators, renewal dates and growth opportunities and translate into strategies for success. Develop an understanding of typical challenges faced by customers and appropriately map F5 features and associated business benefits to address their needs. Demonstrate Critical Thinking, Innovation & Ability to Deliver Results Analyze data to enable us to develop a plan for each customer to ensure outcomes are measurable. Use customer surveys for product and service feedback to help product management define the product roadmap and build continuous performance improvements across all teams. Be a Customer Success evangelist for F5 aiding in growing the tools and systems required to be successful Participate in the development of tools and resources used by our team, as well as the engagement points and methods both internal and external to F5. Be responsible for upholding F5s Business Code of Ethics and for promptly reporting violations of the Code or other company policies. Perform other related duties as assigned. What Youll Bring: Minimum of 8 years' experience delivering technology and business outcomes for customers and customer success related activities with a bachelors degree or 5 years and a masters degree. Degree in related field, Computing or Business & Information Technology preferred or equivalent validated relevant professional experience. Professional experience and knowledge of our industry and a CSM role is required. Experience from and passionate about a customer facing role involving cloud based/SaaS technology with collaboration with internal partners. Ability to quickly grasp and distinctly explain technological and business concepts Proved ability to develop and cultivate lasting customer relationships with limited resources. Strong empathy for customers and passion for revenue and growth. Written and verbally communicate a complex message in a simplistic way. Collaborative, persistent and proactive. Confident and engaging presentation skills, personable, positive, approachable & tenacious. Commercial acumen. Resilient, handling pressured situations. Strong time management work ethic and focus on delivery. Able to travel circa 15% of time within India region along with 1 overseas trip per year What Youll Get: Hybrid working mode Career growth and development opportunities Recognitions and Rewards Employee Assistance Program Competitive pay, , and cool perks Dynamic Interest Groups

Role Overview: Customer Success is integral to our long-term success as a company. Our team of Customer Success Managers (CSM) are trusted advisors: from the point of sale and extending through onboarding, project success, and renewals. The CSM partners closely with internal F5 groups, provides input to a customers strategic plans and helps our customers identify areas to improve their use of and uncovering new uses for F5 amongst their portfolios. Customer Success activities could include on-boarding, support, services, adoption, advocacy, retention, and outcomes such as renewals, up-sell and churn reduction. In this role the CSM will act as an enabler to ensure the customer remains successful and engaged with the solution, so they understand the full value of their investment with F5. The CSM needs to be focused on the goals but flexible in the approach. The CSMs will act as an enabler to ensure our customers are successful and engaged and understand the full value of their investment with F5. As part of the role, the CSM will continuously improve on network and internal relationships, working closely internally and externally to enable further adoption of F5 products within our customers. Sounds interesting? Read on! What Youll Do: Customer Loyalty & Value Generation Ensure that customers derive value from their investment in F5, utilize all of their licenses, identify new opportunities, and collaborate with other F5 teams to ensure adoption and a successful renewal. Increase of renewal rates and reducing churn. Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores. Drive new business growth through greater advocacy and reference-ability. Promote and educate customers on the resources and wider customer communities available. These forums will encourage engagement, drive future projects forward and efficient utilization. Act as a mentor by working in partnership with the customers support service to ensure it is being effective for improvement requests and critical issues. Guide our customers through significant service achievements such as upgrades, new releases and new features. Ensure customer successfully achieves desired business outcomes Leadership & Collaboration Where applicable partner we with our account teams and other internal teams to develop successful account strategies and plans that direct company resources to encourage renewal and return of investment cross pillar. Engage with our customers' cloud strategies and the guide them by providing resources that can assist their strategic business direction. Manage internal relationships to promote customer success activities such as on-boarding, training, professional services, customer support, renewals, cross-sell/up-sell, advocacy. Diligently and consistently update the internal Customer Relationship Management system with the customers business objectives and any metrics that define success to the customer. Develop and maintain a continuous close relationship with the relevant Application Sales Representative(s) throughout the customer lifecycle. Advocate on behalf of customer with sales, product, and support organizations. Industry Knowledge Aid the F5 team in mapping customer journey. Delivers regular business reviews and success plans to senior executives and key business partners. Monitor customer usage data, health indicators, renewal dates and growth opportunities and translate into strategies for success. Develop an understanding of typical challenges faced by customers and appropriately map F5 features and associated business benefits to address their needs. Demonstrate Critical Thinking, Innovation & Ability to Deliver Results Analyze data to enable us to develop a plan for each customer to ensure outcomes are measurable. Use customer surveys for product and service feedback to help product management define the product roadmap and build continuous performance improvements across all teams. Be a Customer Success evangelist for F5 aiding in growing the tools and systems required to be successful Participate in the development of tools and resources used by our team, as well as the engagement points and methods both internal and external to F5. Be responsible for upholding F5s Business Code of Ethics and for promptly reporting violations of the Code or other company policies. Perform other related duties as assigned. What Youll Bring: Minimum of 8 years' experience delivering technology and business outcomes for customers and customer success related activities with a bachelors degree or 5 years and a masters degree. Degree in related field, Computing or Business & Information Technology preferred or equivalent validated relevant professional experience. Professional experience and knowledge of our industry and a CSM role is required. Experience from and passionate about a customer facing role involving cloud based/SaaS technology with collaboration with internal partners. Ability to quickly grasp and distinctly explain technological and business concepts Proved ability to develop and cultivate lasting customer relationships with limited resources. Strong empathy for customers and passion for revenue and growth. Written and verbally communicate a complex message in a simplistic way. Collaborative, persistent and proactive. Confident and engaging presentation skills, personable, positive, approachable & tenacious. Commercial acumen. Resilient, handling pressured situations. Strong time management work ethic and focus on delivery. Able to travel circa 15% of time within India region along with 1 overseas trip per year What Youll Get: Hybrid working mode Career growth and development opportunities Recognitions and Rewards Employee Assistance Program Competitive pay, , and cool perks Dynamic Interest Groups

Role Overview: Customer Success is integral to our long-term success as a company. Our team of Customer Success Managers (CSM) are trusted advisors: from the point of sale and extending through onboarding, project success, and renewals. The CSM partners closely with internal F5 groups, provides input to a customers strategic plans and helps our customers identify areas to improve their use of and uncovering new uses for F5 amongst their portfolios. Customer Success activities could include on-boarding, support, services, adoption, advocacy, retention, and outcomes such as renewals, up-sell and churn reduction. In this role the CSM will act as an enabler to ensure the customer remains successful and engaged with the solution, so they understand the full value of their investment with F5. The CSM needs to be focused on the goals but flexible in the approach. The CSMs will act as an enabler to ensure our customers are successful and engaged and understand the full value of their investment with F5. As part of the role, the CSM will continuously improve on network and internal relationships, working closely internally and externally to enable further adoption of F5 products within our customers. Sounds interesting? Read on! What Youll Do: Customer Loyalty & Value Generation Ensure that customers derive value from their investment in F5, utilize all of their licenses, identify new opportunities, and collaborate with other F5 teams to ensure adoption and a successful renewal. Increase of renewal rates and reducing churn. Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores. Drive new business growth through greater advocacy and reference-ability. Promote and educate customers on the resources and wider customer communities available. These forums will encourage engagement, drive future projects forward and efficient utilization. Act as a mentor by working in partnership with the customers support service to ensure it is being effective for improvement requests and critical issues. Guide our customers through significant service achievements such as upgrades, new releases and new features. Ensure customer successfully achieves desired business outcomes Leadership & Collaboration Where applicable partner we with our account teams and other internal teams to develop successful account strategies and plans that direct company resources to encourage renewal and return of investment cross pillar. Engage with our customers' cloud strategies and the guide them by providing resources that can assist their strategic business direction. Manage internal relationships to promote customer success activities such as on-boarding, training, professional services, customer support, renewals, cross-sell/up-sell, advocacy. Diligently and consistently update the internal Customer Relationship Management system with the customers business objectives and any metrics that define success to the customer. Develop and maintain a continuous close relationship with the relevant Application Sales Representative(s) throughout the customer lifecycle. Advocate on behalf of customer with sales, product, and support organizations. Industry Knowledge Aid the F5 team in mapping customer journey. Delivers regular business reviews and success plans to senior executives and key business partners. Monitor customer usage data, health indicators, renewal dates and growth opportunities and translate into strategies for success. Develop an understanding of typical challenges faced by customers and appropriately map F5 features and associated business benefits to address their needs. Demonstrate Critical Thinking, Innovation & Ability to Deliver Results Analyze data to enable us to develop a plan for each customer to ensure outcomes are measurable. Use customer surveys for product and service feedback to help product management define the product roadmap and build continuous performance improvements across all teams. Be a Customer Success evangelist for F5 aiding in growing the tools and systems required to be successful Participate in the development of tools and resources used by our team, as well as the engagement points and methods both internal and external to F5. Be responsible for upholding F5s Business Code of Ethics and for promptly reporting violations of the Code or other company policies. Perform other related duties as assigned. What Youll Bring: Minimum of 8 years' experience delivering technology and business outcomes for customers and customer success related activities with a bachelors degree or 5 years and a masters degree. Degree in related field, Computing or Business & Information Technology preferred or equivalent validated relevant professional experience. Professional experience and knowledge of our industry and a CSM role is required. Experience from and passionate about a customer facing role involving cloud based/SaaS technology with collaboration with internal partners. Ability to quickly grasp and distinctly explain technological and business concepts Proved ability to develop and cultivate lasting customer relationships with limited resources. Strong empathy for customers and passion for revenue and growth. Written and verbally communicate a complex message in a simplistic way. Collaborative, persistent and proactive. Confident and engaging presentation skills, personable, positive, approachable & tenacious. Commercial acumen. Resilient, handling pressured situations. Strong time management work ethic and focus on delivery. Able to travel circa 15% of time within India region along with 1 overseas trip per year What Youll Get: Hybrid working mode Career growth and development opportunities Recognitions and Rewards Employee Assistance Program Competitive pay, , and cool perks Dynamic Interest Groups

Role Overview: Customer Success is integral to our long-term success as a company. Our team of Customer Success Managers (CSM) are trusted advisors: from the point of sale and extending through onboarding, project success, and renewals. The CSM partners closely with internal F5 groups, provides input to a customers strategic plans and helps our customers identify areas to improve their use of and uncovering new uses for F5 amongst their portfolios. Customer Success activities could include on-boarding, support, services, adoption, advocacy, retention, and outcomes such as renewals, up-sell and churn reduction. In this role the CSM will act as an enabler to ensure the customer remains successful and engaged with the solution, so they understand the full value of their investment with F5. The CSM needs to be focused on the goals but flexible in the approach. The CSMs will act as an enabler to ensure our customers are successful and engaged and understand the full value of their investment with F5. As part of the role, the CSM will continuously improve on network and internal relationships, working closely internally and externally to enable further adoption of F5 products within our customers. Sounds interesting? Read on! What Youll Do: Customer Loyalty & Value Generation Ensure that customers derive value from their investment in F5, utilize all of their licenses, identify new opportunities, and collaborate with other F5 teams to ensure adoption and a successful renewal. Increase of renewal rates and reducing churn. Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores. Drive new business growth through greater advocacy and reference-ability. Promote and educate customers on the resources and wider customer communities available. These forums will encourage engagement, drive future projects forward and efficient utilization. Act as a mentor by working in partnership with the customers support service to ensure it is being effective for improvement requests and critical issues. Guide our customers through significant service achievements such as upgrades, new releases and new features. Ensure customer successfully achieves desired business outcomes Leadership & Collaboration Where applicable partner we with our account teams and other internal teams to develop successful account strategies and plans that direct company resources to encourage renewal and return of investment cross pillar. Engage with our customers' cloud strategies and the guide them by providing resources that can assist their strategic business direction. Manage internal relationships to promote customer success activities such as on-boarding, training, professional services, customer support, renewals, cross-sell/up-sell, advocacy. Diligently and consistently update the internal Customer Relationship Management system with the customers business objectives and any metrics that define success to the customer. Develop and maintain a continuous close relationship with the relevant Application Sales Representative(s) throughout the customer lifecycle. Advocate on behalf of customer with sales, product, and support organizations. Industry Knowledge Aid the F5 team in mapping customer journey. Delivers regular business reviews and success plans to senior executives and key business partners. Monitor customer usage data, health indicators, renewal dates and growth opportunities and translate into strategies for success. Develop an understanding of typical challenges faced by customers and appropriately map F5 features and associated business benefits to address their needs. Demonstrate Critical Thinking, Innovation & Ability to Deliver Results Analyze data to enable us to develop a plan for each customer to ensure outcomes are measurable. Use customer surveys for product and service feedback to help product management define the product roadmap and build continuous performance improvements across all teams. Be a Customer Success evangelist for F5 aiding in growing the tools and systems required to be successful Participate in the development of tools and resources used by our team, as well as the engagement points and methods both internal and external to F5. Be responsible for upholding F5s Business Code of Ethics and for promptly reporting violations of the Code or other company policies. Perform other related duties as assigned. What Youll Bring: Minimum of 8 years' experience delivering technology and business outcomes for customers and customer success related activities with a bachelors degree or 5 years and a masters degree. Degree in related field, Computing or Business & Information Technology preferred or equivalent validated relevant professional experience. Professional experience and knowledge of our industry and a CSM role is required. Experience from and passionate about a customer facing role involving cloud based/SaaS technology with collaboration with internal partners. Ability to quickly grasp and distinctly explain technological and business concepts Proved ability to develop and cultivate lasting customer relationships with limited resources. Strong empathy for customers and passion for revenue and growth. Written and verbally communicate a complex message in a simplistic way. Collaborative, persistent and proactive. Confident and engaging presentation skills, personable, positive, approachable & tenacious. Commercial acumen. Resilient, handling pressured situations. Strong time management work ethic and focus on delivery. Able to travel circa 15% of time within India region along with 1 overseas trip per year