1267 Customer Success Jobs - Page 7

As an Enterprise Account Manager at Swish Club, you will play a crucial role in deepening relationships with startups and SMBs who are existing customers. Your focus will be on driving renewals, expansions, and upgrades within these accounts to ensure they derive maximum value from Swish Club's platform. Your success will be measured by account retention, expansion revenue, and customer satisfaction. ### Role Overview: - Own and grow a portfolio of startup & SMB accounts across India - Drive renewals and identify expansion opportunities such as new devices, upgrades, accessories, and IT services - Partner closely with finance and IT decision-makers to help reduce capex, scale with flexibilit...

As a Customer Marketing Leader at Zycus, you will play a crucial role in owning and scaling our global customer engagement, advocacy, and growth programs. Your focus will be on strengthening relationships with existing customers, amplifying success stories, and driving cross-sell and up-sell campaigns that directly contribute to revenue. **Key Responsibilities:** - **Customer Engagement & Advocacy** - Design and implement customer engagement programs to build loyalty and strengthen relationships. - Lead customer advocacy initiatives such as reference programs, G2/Capterra reviews, and testimonials. - Drive the creation of customer success stories, case studies, and PR features to showcase va...

As a Partner Practice Advisor at Salesforce, your role is pivotal in driving practice advisory and ecosystem growth for Salesforce Partners across the region. You will collaborate with Partner leadership and Partner teams to define and execute plans that expand their Salesforce business and refine their offerings. Your key responsibilities include: - Practice Development & Strategic Planning: - Lead comprehensive capacity and capability planning for partners across the India region. - Collaborate with Partner Account Managers and GTM teams to identify high-potential partners and align on strategic priorities. - Co-create joint practice development plans with selected partners to build scalab...

You will be joining FalconAVL, a fast-growing SaaS technology company specializing in Employee Transport Management Solutions. As a Customer Success/Implementation Executive, your role will be crucial in onboarding new customers, ensuring successful implementations, and fostering strong client relationships. **Key Responsibilities:** - Assist in onboarding new clients and support end-to-end implementation of FalconAVL's platform. - Coordinate project timelines, deliverables, and communications between client and internal teams. - Conduct product training sessions and help client teams adopt the platform effectively. - Travel on-site for deployments, go-live support, and client relationship b...

As a Customer Success Manager at Zocket, you will be at the forefront of helping businesses unlock new efficiencies and effectiveness in digital marketing by leveraging innovative AI-driven solutions. Your role is crucial in ensuring customers fully utilize Zocket's platform and achieve maximum value through autonomous AI tools. You will build strategic relationships, provide guidance on optimizing marketing campaigns across major advertising channels, and facilitate the integration of AI-powered workflows into their operations. Key Responsibilities: - Act as the primary customer success partner for Eurasia clients, ensuring they unlock maximum value from Zocket's platform. - Build strategic...

Role Overview: As a Principal Travel Specialist at Show Group, you will be responsible for managing all aspects of high touch travel logistics for key entertainment and media organizations. Your role will involve working with various stakeholders, offline and online bookings, and immersing yourself in their culture. You will be in charge of planning, negotiating, quoting, booking, and invoicing various travel services in a self-sufficient capacity, ensuring VIP service standards are met and financial losses are mitigated. Key Responsibilities: - Manage all aspects of high touch travel logistics for key entertainment and media organizations - Work with stakeholders such as Travel Managers, Tr...

As a Post-Sales / CRM Executive at Nklusive, your role will involve managing client relationships, streamlining post-sales operations, and optimizing CRM processes. You will be the main point of contact for clients after the sale, ensuring smooth onboarding and service delivery. Your responsibilities will include: - Managing and maintaining client data accurately and up to date in the CRM system. - Tracking and following up on client requests, feedback, and service issues. - Coordinating with internal teams (operations, technical, sales) to ensure timely resolution of client queries. - Generating periodic reports and insights from CRM for management to track client engagement and retention. ...

As a Digital Customer Success Manager at Persistent Ltd., you will be responsible for various tasks utilizing your expertise in Gainsight CS tool and Customer Success. Your main responsibilities will include: - Customer Journey Design: Creating and managing onboarding, adoption, and success journeys tailored to client needs and product use cases. - Value Realization: Partnering with customers to demonstrate how products can help achieve their business goals and optimize outcomes. - AI & Technology Guidance: Simplifying complex product capabilities, including AI-driven features, into clear use cases for customers. - Engagement Programs: Leveraging Gainsight CS or marketing automation tools su...

As a Customer Enablement & Success Associate at Numerize.ai, your role is crucial in ensuring that customers have a seamless experience with our AI-driven financial management platform. You will be the first point of contact for customers, guiding them through onboarding, assisting with product adoption, and providing ongoing support. Your ability to understand customer needs, proactively identify areas for improvement, and collaborate with internal teams to suggest enhancements will be key to driving customer satisfaction and retention. Key Responsibilities: - Be the primary contact for customers, ensuring they have a smooth experience with Numerize. - Assist clients with onboarding, produc...

This opportunity is a hybrid role at JumpCloud, requiring that you are able to work both on site and remotely in the location specified in the Job Description. JumpCloud delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform. JumpCloud is IT Simplified. We are seeking an Account Manager based in India to oversee a $3M+ Book of Business composed of North American (NA) customers. In this role, you will collaborate with Renewal Specialists and TCSM teams...

As a Manager - Partner Success at our company based in Ahmedabad, you will play a crucial role in leading and scaling the Partner Success function. You will serve as the second-in-command to the department head and are expected to eventually take over a significant portion of current leadership responsibilities. The ideal candidate for this role is a strong communicator, strategic thinker, and people-first leader who thrives in dynamic, growth-oriented environments. **Key Responsibilities:** - **Partner Management:** - Act as the primary point of contact for content partners (speakers, educators, and subject matter experts). - Coordinate onboarding, content submission, and delivery timelines...

As an employee in our evolving healthcare setting, you will be part of a fast-growing team that provides innovative solutions and fosters opportunities for learning and growth through collaboration and exploration of professional interests. - Contribute to meaningful work that makes a positive impact in the communities we serve globally - Innovate and create to drive customer success and improve patient care - Engage in a culture of excellence that values giving back to the community - Benefit from a competitive benefits package For more information about our company, please visit our website at r1rcm.com.,

Role Overview: As a GM AI Vertical at our client's tech-enabled outsourcing platform, you will be responsible for owning one of the AI business verticals end-to-end. Leading a team comprising AI Agent Product Managers, Forward Deployed Engineers, Business Analysts, and Enterprise Sales Managers, your primary focus will be to acquire, onboard, and scale mission-critical voice AI campaigns for India's largest consumer enterprises. This role involves strategic decision-making and operational execution across sales, operations, and customer success, positioning you at the forefront of AI innovation and market leadership. Key Responsibilities: - Own the P&L for your AI vertical end-to-end, with a...

As a Chief Engineer or Master Mariner with over 20 years of experience, you will be responsible for driving global business growth within the maritime sector. Your key responsibilities in this role include: - Expanding the fleet of Digitally managed vessels and acquiring more vessels under the digital platform. - Conducting sales activities such as prospecting and developing opportunities in large/medium-sized accounts. - Leading negotiations with customers to establish new Master Service Agreements. - Managing customer relationships, negotiating contracts, onboarding new vessels, and ensuring seamless integration of Hub solutions. - Ensuring pipeline accuracy based on evidence. - Unearthing...

Role Overview: At SAP, the role of the CFO is expanding as organizations navigate rapid geopolitical changes impacting the global economy. The Global Finance & Quote-to-Cash Consumption Office is being established to drive customer success by empowering Customer Success Managers with training, resources, and strategic support. As a team member, you will focus on driving adoption & consumption of Finance and Quote-to-Cash products, improving customer satisfaction, and creating lasting value while reducing churn. Key Responsibilities: - Execute key programs driving customer adoption and feature utilization - Strengthen customer relationships through targeted outreach and advocacy programs - An...

As a Senior Customer Success & Renewals Representative for Oracle's MySQL Business in the India market, your role will involve focusing on developing existing customers and acquiring new clients. MySQL is a rapidly growing business within Oracle, widely used by software companies worldwide. Your responsibilities will include managing revenue opportunities, renewals for on-premises software sales, subscription licenses, and perpetual licenses, as well as ISV business within the Indian Market. Key Responsibilities: - Drive maximum adoption of Oracle solutions and identify product expansion opportunities through high-value client relationships. - Develop financially sound business strategies wi...

As a Customer Success Manager at LeadSquared, you play a crucial role in nurturing customer relationships, guiding them from onboarding through adoption, and ensuring they achieve their business goals using our platform. **Role Overview:** You will be responsible for seamless onboarding and adoption, driving user engagement, managing customer health and risks, gathering feedback, preparing for business reviews, and overseeing issue resolution and SLA compliance. **Key Responsibilities:** - **Seamless Onboarding & Adoption:** - Facilitate smooth transitions from implementation to ongoing use by collaborating with the implementation team and customers. - Monitor account readiness and milestone...

Role Overview: At Gyrus, we are driven by a vision to deliver exceptional customer value with innovative learning technology solutions for organizations globally. As a Junior Business Analyst in our Product Engineering and Support Team, you will work closely with senior team members and gain hands-on experience in product development and customer success initiatives. Key Responsibilities: - Assist in gathering and documenting requirements by interacting with Product Managers, Customer Success Leads, and internal stakeholders. - Support the preparation of Business Requirement Documents (BRD), Functional Requirement Documents (FRD), and Requirement Analysis Documents (RAD). - Help create user ...

As the Manager, Customer Success at the global leader in AI-powered contract intelligence, Icertis, your primary role will be to lead a set of customers focused on post-sales customer engagement. Your main objective will be to ensure customer satisfaction and success by collaborating closely with the sales and product teams. **Responsibilities:** - Direct post-sales customer engagement, fostering relationships and ensuring adoption of Icertis solutions. - Proactively identify customer needs, offer suitable solutions, and enhance their experience. - Work closely with the product team to provide customer feedback, improving support processes. - Monitor customer health and success, implementing...

As a Solution Support Manager at GoKwik, you will play a crucial role in strengthening the Merchant Success team by providing technical support to merchants using our Shopify app. Your responsibilities will include handling product and integration queries, troubleshooting merchant issues, and collaborating with product and tech teams to ensure a seamless resolution process. Additionally, you will work closely with the L0 support agents team to create SOPs and playbooks that enhance query resolution times and boost merchant satisfaction. **Role Overview:** GoKwik is seeking a Solution Support Manager to join the Merchant Success team and provide technical support to merchants using the Shopif...

As a Principle Product Ops Analyst at Syneos Health, you will be part of a leading fully integrated biopharmaceutical solutions organization focused on accelerating customer success. Syneos Health translates unique clinical, medical affairs, and commercial insights into outcomes to address modern market realities. Together as one team, each excelling in their respective roles, we bring together a wide range of talented experts across business-critical services to support our vision of Shortening the Distance from Lab to Life. **Key Responsibilities:** - Get to know Syneos Health, a company that has worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products, and conducted...

As a Customer Success Onboarding Executive at Digha Park, your role involves setting up, managing, and ensuring the smooth day-to-day running of the park management software. Your primary responsibilities will include: - Setting up, configuring, and overseeing the daily operations of the Park Software. - Providing end-to-end onboarding support to client employees. - Conducting training sessions for personnel on software usage to ensure complete understanding of features, icons, and tabs. - Guiding and supporting client staff on effective usage of the system for operational efficiency. - Acting as the first point of contact for client queries and resolving issues related to software usage. - ...

As a suitable candidate for the position, you must hold a Bachelor's degree in computer science or a related field with 2-4 years of experience in customer success, account management, or a similar role, preferably in the ERP or software industry. Your excellent communication and interpersonal skills will be essential in this role, along with your strong problem-solving abilities and customer-first mindset. Ability to manage multiple accounts, prioritize tasks effectively, and familiarity with ERP, CRM, or SaaS platforms will be advantageous. Your key responsibilities will include: - Efficiently scheduling and executing projects in a timely manner. - Preparing presentations to update senior ...

As a Customer Enablement Manager at Mindtickle, you will be a strategic partner to customers, creating impactful enablement programs that drive adoption, retention, and measurable success. Your role will involve high customer empathy, collaboration, data fluency, and execution excellence. Key Responsibilities: - Enable customers to self-serve effectively, improve product adoption, and enhance customer satisfaction & advocacy. - Own the end-to-end enablement journey for customers, ensuring alignment with their business objectives and success metrics. - Represent the Enablement function in customer-facing engagements, acting as a trusted advisor and partnering with the Marketing team for custo...

Role Overview: Pando is seeking a high-performing Enterprise Sales Manager with expertise in supply chain and logistics to join their team. As an Enterprise Sales Manager, you will be responsible for acquiring new clients and expanding existing accounts. The company is a key player in the autonomous logistics sector, recognized by prestigious organizations like Gartner, World Economic Forum, and G2. Key Responsibilities: - Drive new business growth by identifying, prospecting, and closing enterprise-level deals. - Maintain a robust pipeline of qualified opportunities through outbound and inbound strategies. - Lead complex sales cycles, engaging multiple stakeholders from initial contact to d...