Meet Our Team: As a key contributor to the Pega Nearshore Consulting team, you will work closely with Customer and Pega Architects to develop high quality deliverables across all phases (inception through user acceptance testing) that allow our customers to enhance the way they manage their business. Picture Yourself at Pega: Pega is changing the way the world builds software. In this role, you’ll help us design, develop, implement and test the next generation of Pega products. This is your chance to get your hands-on leading customer and learning technology that figures out what people really care about. What You'll Do at Pega: Partner with our world leading clients to deliver high quality technical solutions across all phases of the software development lifecycle Utilize your outstanding technical consulting skills to demonstrate new and innovative ways to implement software solutions Mentor and train our clients in Pega technology Leveraging your Thought Leadership skills, you’ll engage, educate and enable your clients’ resources on Industry and Pega Best Practices. Collaborating with a high performing Pega delivery team you will ensure the solution meets or exceeds your client’s expectations. Who You Are: You are a highly technical hands on individual who is passionate about exploring and applying Pega technology to help solve business problems. BS in Computer Science, Computer Engineering, Electrical Engineering or similar field BS Degree with at least 5 years of progressively responsible experience or Master’s Degree with at least 3 year of experience in building and implementing model-driven, enterprise-level business solutions. Excellent time management and organization skills, with the capability to manage multiple competing priorities Exceptional interpersonal skills and the ability to communicate, partner and collaborate Willingness to go the extra mile Dedication to achieving outstanding customer results with a team-oriented drive and a demonstrated ability to lead by example Aptitude to pick up new concepts and technology rapidly; ability to explain it to both business & IT stakeholders Capacity to work in teams as well as alone Capacity to lead technical team Ability to match technology solutions to customer needs Pega Offers You: Gartner Analyst acclaimed technology leadership across our categories of products Continuous learning and development opportunities An innovative, inclusive, agile, flexible, and fun work environment Competitive global benefits program inclusive ofpay + bonus incentive, employee equity in the company #LI-LR1 What You've Accomplished: You’ve built and implemented model-driven, enterprise-level business solutions and applications. CSSA an CPDC Certification You’ve led end-to-end delivery of medium to large component of bigger solution. You’ve been exposed to a variety of technologies including Application Servers, programming languages, relational and non-relational data bases and integration techniques. You’ve demonstrated knowledge of and applicability of Object-Oriented techniques and principles. You’ve delivered solutions in Agile and Scrum methodologies. Inclusion and Diversity – Inclusive is one of our values at Pega. Pegasystems is committed to inclusion and diversity and strives to foster a fair and inclusive environment for all. We believe Pega can achieve more when we create a culture that inspires each of us to fully contribute each and every day. We encourage diverse thinking and collaboration for better outcomes for all. Learn more about our inclusive culture. We encourage candidates of all backgrounds and skillsets to consider opportunities at Pega. At Pega, we focus on the skills needed to be successful and we know that our employees can thrive even if they don't possess a traditional background. If you like the sound of this role, but are not sure if you are the right person, please consider applying. We would love to hear from you! As an Equal Opportunity and Affirmative Action employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law. Export Compliance – For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals. Accommodations – If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.

Meet Our Team:We are face of Pega. Our aim is to Providing world class technical support and advice on the use of Pegasystems’ Products and Applications. We make it easy, pleasant, and rewarding for our customers to work with us. You will be working along with best colleagues and customers across the globe. Picture Yourself at Pega:The Technical Support Engineer (TSE) is a key technical role within Global Customer Support (GCS) and the first point of contact to customers to address issues. This position develops customer satisfaction and loyalty by providing superior support services for Pega’s products. What You'll Do at Pega:The TSE uses their understanding of Pegasystems’ products, the technical environment in which they run, and our customers’ business objectives to drive support cases to timely and quality clarification and subsequent resolution by themselves or others in Pega Who You Are:Minimum of 2-4 years of experience in a Product Support/Development.Ability to identify, propose and implement solutions and ability to work in a flexible, team environmentAptitude for quickly understanding complex technical issues, understand customer end-to-end deployments, products and underlying architectureAdvanced teamwork skills with the ability to collaborate and negotiate with other groups and manage conflictProven ability to interact directly with customers at all levelsDemonstrated customer-facing skills including expectation management, communication skills, information managementDemonstrated effective oral and written communication skills, including poise in pressure situationsGood to have: Experience working with J2EE Application Servers (preferably Websphere, Weblogic and Tomcat) and/or relational databases (preferably Oracle, DB2 and UDB)Troubleshooting and debugging experience would be an added advantageExperience in a product organization is a plus What You've Accomplished:Strong analytical and problem-solving skills.Should have extensive experience at Core Java, JSP, Servlets and JDBCIn-depth knowledge of OOPS concepts, Multithreading, Exception Handling, Collections concepts and File systems. Pega Offers You:Gartner Analyst acclaimed technology leadership across our categories of productsContinuous learning and development opportunitiesAn innovative, inclusive, agile, flexible, and fun work environmentCompetitive global benefits program inclusive ofpay + bonus incentive, employee equity in the company#LI-SJ1Job ID: 21734

Meet Our Team We are face of Pega. Our aim is to Providing world class technical support and advice on the use of Pegasystems’ Products and Applications. We make it easy, pleasant, and rewarding for our clients to work with us. You will be working along with best colleagues and clients across the globe Picture Yourself At Pega The Engineer, Technical Support is a key technical role within Global Client Support (GCS) and the first point of contact for customers to address technical issues as well as work on escalated and/or technically challenging client issues. This position develops customer satisfaction and loyalty by providing superior support services for Pegasystems’ SaaS Products and Applications. What You'll Do At Pega Maintain solid customer relationships by handling their questions and concerns with speed and professionalism. Establish priorities and communicate rationale and timeframe clearly to clients. Flexibility to work in staggered shifts Ready to work in shifts, work on call responsibilities including weekend coverage as per business needs Self-learning and knowledge sharing with the team in new technology developments related to Pegasystems product. Drive efficiencies on day-to-day technical work. Work Proactively on issues to avoid escalations by meeting Pega’s service level agreement. Collaborate with global teams to remove impediments/blockers in order to keep issue investigations moving forward to meet established deadlines. Collaborate with multiple Teams while also ensuring timely and regular customer updates by owning issues. Utilize advanced knowledge and technical competence on Pega products and services to drive customer readiness from development to staging to production. Drive and engage issue resolution including complex technical issues in the area of specialization. Who You Are Demonstrated effective oral and written communication skills, including poise in pressure situations team player, experienced in working with agile teams. Proven ability to interact directly with customers at all levels Demonstrated customer-facing skills including expectation management, communication skills, information management. Advanced teamwork skills with the ability to collaborate and negotiate with other groups and manage conflict. Possess strong technical skills and aptitude for quickly understanding complex enterprise application issues and client’s end-to-end application deployments, products and underlying architecture. Ability to identify, diagnose, implement solutions and identify the root cause. Ability to handle Severty-1s/FTS/Critical Client escalations and aptitude for quickly understanding complex technical issues, understand customer end-to-end deployments, products and underlying architecture. What You've Accomplished Minimum of 2+ years of experience in a Product Support/Development Strong understanding in Core Java/JEE skills or certified Pega System Architect. Good to have knowledge on Kubernetes, Performance, Dockers, Database. Must have working knowledge on either Pega or Java. Ability to learn new technologies very quickly and resolve any problems involved in integrating n technologies with our in-service products Strong troubleshooting and debugging skills, and has experience in analyzing, troubleshooting, and resolving enterprise software solutions Good oral and written communication skills, besides being a great team player. Must be able to work autonomously or as part of a team to support and contributes to a cohesive overall organization Pega Offers You Gartner Analyst acclaimed technology leadership across our categories of products Continuous learning and development opportunities An innovative, inclusive, agile, flexible, and fun work environment Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company Job ID: 21807 Show more Show less

Meet Our Team Our global team provides strategic direction, product management, development leadership and customer support for Pega’s Smart Investigate for Payments. Pega Smart Investigate™, the global market leading application for resolving exceptions in SWIFT wire payments. Over 40 global banks, and through them, almost 500+ leading financial institutions currently rely on these applications. Picture Yourself At Pega Pega is changing the way the world builds software. In this role, you will be part of highly engaged teams designing and developing best-in-class solutions applying modern & cutting-edge technologies. This is your opportunity to be part of a highly engaged, creative and vibrant team to get your hands on leading technologies to solve interesting customers problems. What You'll Do At Pega Contribute to design and development of features enabling customers to differentiate themselves from competitors and driving them to stay ahead Visualize scenarios, needs of vertical apps and design robust models Identify and assess the impact of an enhancement or a change across multiple vertical apps (consuming) and drive an optimal solution. Adopt best design / coding practices supporting backward compatibility, seamless cloud upgrades generating optimal performance. Carry out PoCs / spikes for use cases dealing with complex scenarios Adapt to frequent change Exhibit a commitment to continuous learning and development Work in strict timeframes and meet aggressive deadlines Work as part of a collaborative team with mindful of good software development patterns and practices surrounded by fun loving talented engineers Who You Are A result-oriented individual, driven with passion and ability to explore solutions and solve complex customer problems. 2-4 years of software development experience, preferably working experience on Java BE or master’s degree in computer science, Computer Engineering or Electrical Engineering Exposure to integration technologies like XML, JSON, REST, SOAP Good to have exposure on Low-Code development. What You've Accomplished Ability to effectively articulate technical challenges and solutions Partner with internal clients, like Product Managers, to align business goals with implementation results Demonstrates customer empathy, willing to adopt best practices ensuring delivered work exceeds customer ever changing demands Added advantage if experienced in any of following domain spaces Financial Services – Global payments implementations using SWIFT & ISO standards A creative problem solver – passionate to analyze, identify and solve problems Team player with good verbal and written communication skill Ability to design solutions to simple to medium complex problems/use cases using Pega decisioning technologies Thorough understanding of (Pega based) applications’ architecture you have previously worked on Ability to think and code fast independently with little hand holding and mostly driven with self- initiation Ability to adapt to changes quickly Pega Offers You Gartner Analyst acclaimed technology leadership across our categories of products Continuous learning and development opportunities An innovative, inclusive, agile, flexible, and fun work environment Competitive global benefits program inclusive of pay and bonus incentive, employee equity in the company Job ID: 21916 Show more Show less

Meet Our Team Pegasystems develops strategic applications for sales, marketing, service, and operations for our Global 500 clients include the world's largest and most sophisticated enterprises. Our Pega Cloud team focuses on delivering services that are essential for Pega as a Service success. As a member of one of the most innovative and fastest-growing groups at Pega, you will work closely with talented engineers and product owners across the globe (US/EU/India) to build a highly scalable Software as a Service (SaaS) offering. Picture Yourself At Pega Infrastructure Services Team owns the underlying technologies that supports Pega Cloud Software-as-a-Service (SaaS) product. Pega Cloud is a growing $300M+ business with a 35% market growth. As a key member to the Infrastructure Engineering team, you will work with multiple subject matter experts that are responsible for deploying an end-to-end solution. You will be part of the Infrastructure Tribe, working on cloud deployments running on AWS and GCP as well as Kubernetes, Istio, and Observability products. Contributing to a variety of technologies, vendors, architectures, implementation, and support. What You'll Do At Pega Design, build and operate highly available, scalable cloud-native systems using Java , Golang and AWS cloud services Work with Product Owners and other stakeholders along with the team members to design and document new Pega Cloud features Design and execute unit, integration, and API tests Leverage DevOps tools and CI/CD pipelines to enable automated operations of our services Assist our operations team with sophisticated operations along the entire service lifecycle Who You Are Bachelor's/master’s degree in computer science (or related experience/field) and 3 to 5 years of relevant professional experience Strong knowledge of Java, ideally in the microservices aspect. GoLang experience is plus. Be able to design a microservices-based architecture leveraging Cloud-native design patterns and serverless frameworks, with emphasis on scalability and HA Very good understanding and experience in Cloud technologies (should present knowledge level of AWS Associate Architect or equivalent for Google or Azure) Good knowledge of Infrastructure as a Code (Helm/Terraform/Cloudformation) Very good knowledge of Docker and Kubernetes (having CKAD certification is a plus) Knowledge of networking is a plus Good Communication skills What You've Accomplished You are a passionate developer with sufficient experience to drive chunks of work to completion solely. You have collaborated with various stakeholders to drive a certain goal forward from scratch. This include design agreement, execution and adoption of feature. You understand the basis of DevOps culture, and you want to grow yourself to be a technically versatile person. You want to have an impact and help us with our Pega Cloud "as-a-Service" evolution. Pega Offers You Gartner Analyst acclaimed technology leadership across our categories of products . Continuous learning and development opportunities An innovative, inclusive, agile, flexible, and fun work environment Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company Job ID: 21923 Show more Show less

Meet Our Team Join our dynamic Sales Enablement & Effectiveness team, based in India, where innovation meets impact! We leverage cutting-edge technology and AI to strengthen our relationships with global clients and partners. As part of Sales Enablement & Effectiveness team, the CLSA team plays a pivotal role in supporting our global LSA initiatives by delivering highquality courses and certifications, empowering professionals within the Pega ecosystem. Role You will be part of the CLSA team and in this role, you will collaborate closely with our global leadership to drive key initiatives, including but not limited to: Developing AI-powered tools to enhance learning and certification processes. Utilizing Agentic AI to build the AI Enablement Engine. Building and enhancing internal applications to improve efficiency. Designing new strategies for the success of the Sales Enablement & Effectiveness team. Authoring LSA courses, curricula, and certifications. Contributing to the growth of the LSA talent pool by supporting training efforts. Conducting and supporting workshops for clients and partners. Picture Yourself At Pega Pega is changing the way the world builds software. In this role, you’ll help Pega, our Partners and our clients deliver the next generation customer centric solutions. The Sales Enablement & Effectiveness team works with our stakeholders across the US, APAC, and EMEA regions to ensure they can effectively sell and implement Pega solutions. What You'll Do At Pega As a Lead System Architect (LSA) in the Sales Enablement & Effectiveness team, you’ll play a critical role in empowering Pega professionals and driving innovation through AI. Your responsibilities will include: Leverage AI for Innovation: Utilize Pega GenAI and Agentic AI tools to enhance internal Pega applications, collaborating closely with the AI Enablement Engine team to drive intelligent automation and process optimization. Develop and Enhance Learning Solutions: Design and update LSA course and certification for each new Pega version, incorporating the latest features like Pega GenAI and Agentic AI to ensure cutting-edge training content. Create Assessments and Scenarios: Build questionnaires for the LSA Mission Test and other LSA exams, as well as practical exam scenarios for LSA App Design and Build assessments, ensuring alignment with Pega best practices. Support LSA Certification Programs: Evaluate LSA exams, provide feedback to candidates, and support administrative tasks for the CLSA team, such as managing certificationrelated inquiries and processes. Collaborate Globally: Work closely with internal teams, external stakeholders, and leadership across regions to explain architectural decisions, align on enterprise best practices, and incorporate constructive feedback to improve outcomes. Support Enablement Programs (Optional): Contribute to enablement initiatives, such as: Instructor-Led Training (ILT) classes for LSA courses. Facilitating CLSA exam prep clinics, mentored CLSA programs, and CLSA office hours. Participating in CLSA meetups and Continuous Excellence Enablement webinars. Drive Go-to-Market (GTM) Initiatives: Actively participate in GTM activities, showcasing Pega’s capabilities to partners and customers through enablement sessions and thought leadership. Additional Expectations Demonstrate urgency and initiative in delivering high-quality results, proactively addressing issues while taking ownership of outcomes. Foster alignment through active listening, constructive collaboration, and two-way communication to ensure continuous improvement. Understand the deeper needs behind requirements, ensuring solutions deliver long-term value. Be willing to travel up to 25% of the time, as needed, to support global enablement programs and initiatives. Who You Are We’re looking for a passionate, highly technical, and collaborative Lead System Architect who thrives in a fast-paced environment. You bring: Proven experience as a hands-on technical architect, working across all phases of the software development life cycle in customer-facing roles. Exceptional communication skills and a track record of collaborating with diverse teams, including technical architects, business users, and IT professionals. Familiarity with Pega platforms and a strong interest in leveraging AI and emerging technologies to drive innovation. A proactive mindset, with a passion for learning, problem-solving, and delivering impactful solutions. What You've Accomplished You bring a strong technical foundation and a proven track record of success, including: 10-12 years of software development experience, specializing in designing and implementing model-driven, enterprise-level business solutions, with hands-on expertise as a Pega Certified Lead System Architect (LSA). Must be a Pega Certified Lead System Architect (PCLSA) A bachelor’s degree in computer science / computer engineering / electrical/ electronic engineering, or a related field. Advanced knowledge of Pega GenAI and Agentic AI capabilities, with experience leveraging these technologies for intelligent automation, predictive analytics, and autonomous decision-making in enterprise solutions. Strong understanding of Pega’s Center-out business architecture, DX API, and end-to-end design and implementation processes. Hands-on experience in designing and developing complex use cases using Pega, delivering solutions that meet both functional and non-functional requirements (NFRs) while adhering to Pega best practices and guardrail compliance. Proven ability to drive governance through PDC (Pega Diagnostic Cloud) analysis, issue resolution, and promotion of Pega best practices within project teams. Extensive experience working in agile/scrum environments, collaborating effectively with cross-functional teams. Deep familiarity with multi-channel business architectures, including Pega Customer Decision Hub (CDH), Pega Robotics, mobile platforms, modern front-end frameworks, legacy systems, and third-party integrations, along with their key interdependencies. Hands-on expertise in cloud-based deployments, infrastructure management, and application administration, with a strong understanding of Pega Cloud, AWS, Azure, or Google Cloud environments, ensuring scalable and secure solution delivery. Pega Offers You Gartner Analyst acclaimed technology leadership across our categories of products Continuous learning and development opportunities An innovative, inclusive, agile, flexible, and fun work environment Competitive global benefits program inclusive of pay and bonus incentive, employee equity in the company Job ID: 22029 Show more Show less

Meet Our Team The Process Mining Alliance team focuses on revolutionizing how businesses understand, optimize, and automate processes. We build cutting-edge solutions on the non-Pega Platform application to deliver insights and drive efficiency for internal and external clients. Our team is responsible for blending intuitive user experiences with powerful process analytics, enabling our customers to make data-driven decisions effortlessly. Picture Yourself At Pega Pega is changing the way the world builds software. In this role, you’ll help define and deliver the next generation of process mining solutions, driving user-centric designs and shaping the product vision. This is your chance to get hands-on with innovative technology, collaborating across teams to solve complex challenges and deliver impactful results. What You'll Do At Pega Lead UX discussions with designers, consuming stakeholder feedback to create seamless and intuitive user experiences. Collaborate with engineering teams to ensure market needs are understood and delivered, managing the backlog and prioritizing epics and user stories. Drive product vision and strategy for process mining solutions, translating market needs into features and capabilities. Define and maintain product roadmaps, goals, and assets, aligning them with business objectives. Engage with customers, partners, and internal stakeholders to gather feedback, demonstrate product capabilities, and validate use cases. Create enablement materials and support go-to-market activities. Advocate for user experience excellence and data-driven decision-making. Who You Are A strategic thinker with strong analytical skills, passionate about solving customer problems with intuitive and impactful solutions. Experienced in product management or UX roles, with a focus on user experience and agile methodologies. Collaborative and able to work effectively in cross-functional teams, driving consensus and outcomes. Excellent communicator, able to articulate complex ideas clearly and persuasively. Knowledge of the Pega Platform is a significant advantage. What You've Accomplished 8-12 years of overall experience, including 2+ years in product management. Demonstrated success defining, launching and managing high-quality integrations and services for successful applications Understand and are opinionated on the integration technology landscape Hands-on development experience with cloud services and designing microservices Have an eye towards design and drive to find simple solutions to complex problems Bachelor’s degree in Computer Science or similar field Hands-on front end development experience would be a plus Experience in managing remote development teams would be a bonus Pega Offers You Gartner and Forrester acclaimed technology leadership across our categories of products in a massive emerging market Continuous learning and development opportunities An innovative, inclusive, agile, flexible, and fun work environment Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company Job ID: 21835 Show more Show less

Meet Our Team Cloud Security Engineering (CSE) is responsible for designing, implementing, and maintaining security measures to protect organization's cloud infrastructure, applications, and data. We develop security policies, perform assessments, configure tools, and provide guidance to ensure secure cloud environments. CSE partners closely with the Cloud Service Reliability and Cloud Engineering teams to ensure every solution is secure, reliable, available, and observable. Picture Yourself At Pega You will be part of a highly innovative company changing how companies work and optimize their outcomes. In this role you will be part of a highly collaborative team that is well versed and skilled in their space. You will be an adaptive/flexible change agent driving data driven decisioning while seeing the benefits of your hard work turn into business outcomes. What You'll Do At Pega Implement security controls in AWS and GCP to protect against threats and vulnerabilities. Automate security tasks using scripting languages like Python or Ansible. Manage security incidents and respond to security alerts. Develop and maintain security policies and procedures. Provide solution to complex security problems and own its implementation. Provide security guidance to other teams within the organization. Stay up-to-date on the latest security threats and trends. Who You Are Passionate about cloud technologies and well versed with AWS core concepts and services. Experienced with infrastructure-as-code tools such as Terraform and CloudFormation Experience with security tools and technologies like SIEM, IDS/IPS, and vulnerability scanners. Experience with CICD and source control tools (Jenkins, Git, Subversion etc.) Experience with SDLC and DevSecOps processes and technologies Familiarity with regulatory compliance frameworks. Proficient in scripting languages such as Python, Ansible, AWS Lambda Have knowledge of Linux operating systems and system administration Understand cloud security concepts and best practices Strong analytical and problem-solving skills. Excellent communication and teamwork skills. What You've Accomplished Required Qualification Bachelor's or Master's degree in Computer Science, Information Security, or a related field. 4+ years of experience in Cloud Security with a focus on AWS or GCP. Strong understanding of cloud security principles, policies, and best practices. Experience with scripting languages like Python or Ansible. Experience with DevOps tools and processes, including CI/CD pipelines, source code management, and containerization. Desired Qualification Experience with log management and SIEM tools like Splunk. Experience with container security and Kubernetes. Experience with infrastructure-as-code tools like Terraform and CloudFormation. Experience with building application that uses API integration Certifications such as CCSP, AWS Certified Security Specialty, or GCP Professional Cloud Security Engineer. Pega Offers You Gartner Analyst acclaimed technology leadership across our categories of products Continuous learning and development opportunities An innovative, inclusive, agile, flexible, and fun work environment Competitive global benefits program inclusive ofpay + bonus incentive, employee equity in the company Job ID: 21798 Show more Show less

Meet Our Team: We are the face of Pega. Our aim is to provide world-class technical support and advice on the use of Pegasystems’ Products and Applications. We make it easy, pleasant, and rewarding for our customers to work with us. You will be working along with best colleagues and customers across the globe. Picture Yourself at Pega: In this role, you will interact with customers and partners at senior levels to support Pega technology, gain insight and understand the customer needs and solutions. Our customers are the largest and most successful in their respective industries. Ultimately, your success is judged by the success of those customers in deriving real world business value as shown by repeat business and increased adoption. What You'll Do at Pega: Perform direct client support via telephone, email, and electronic mechanisms. Respond promptly to client and engineering inquiries to handle and resolve client issues. Work on critical issues and severity 1 situations. Understand product functionality and use to drive client-based solutions. Take ownership of technical issues that require collaboration with Engineering. Record, track, and document support cases using Pega Support. Analyze log and core files to spot common trends and underlying problems. Adhere to GCS case management practices, including meeting defined SLAs. Demonstrate a high level of empathy for client concerns and commitments to timelines. Efficiently understand and translate product and environment issues into technical solutions. Continually seek opportunities to increase client satisfaction and deepen client relationships. Document troubleshooting and problem resolution steps. Advise and educate client service personnel on best practices and proper configuration to achieve optimal results. Work as a team member, integral to the successful implementation of targeted objectives Help with Troubleshooting documents to aid case investigations within the associated tribe. Contribute to problem management activities and highlight hotspots/patterns and trends with cases to highlight product quality feedback to Product counterparts. Provide feedback to the Documentation, Engineering and Product Management teams to improve the quality of our products and documentation. Work effectively with teams or work groups outside the formal line of authority to accomplish technical, functional, and organizational goals. Who You Are: 5-7 years of strong knowledge and experience in front end technologies, UI (JavaScript, HTML and CSS) and ReactJS are must. Knowledge of Core Java, good understanding of OOPS, Data Structures and exposure to JavaScript libraries like jQuery, and AngularJS is a plus. Added advantage debugging Mobile, accessibility, cross-browser issues. Strong interest and desire to learn BPM and working experience on Pega Platform. Fluent in English to provide focused support. Independent thinker, but good team player Excellent client relations skills and organization skills Desire to continually learn. Strong analytical and problem-solving skills Ability to identify, propose and implement solutions. What You've Accomplished: Minimum of 5 years of experience in a product support, development or troubleshooting capacity Bachelor’s degree in computer science or related areas Complete all trainings and certifications for a Senior Technical Support Engineer role within a GCS Alliance Working programming knowledge and experience Ability to rapidly gain in-depth knowledge of existing and new Pega products. Demonstrated effective oral and written communication skills, including poise in pressure situations. Aptitude for streamlining processes to identify efficiencies and improvements. Pega Offers You: Gartner Analyst acclaimed technology leadership across our categories of products. Continuous learning and development opportunities An innovative, inclusive, agile, flexible, and fun work environment Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company Opportunities working with modern cloud native technologies including Kubernetes, Microservices, Serverless and more. #LI-SJ1 Job ID: 22016 Show more Show less

Meet Our Team Join our disruptive evolution of the software industry as a Principal Partner Delivery Success Manager owning the delivery success & growth with Pega’s most strategic partners in the India region. Every business/industry/company is looking to modernize the way they work. As the recognized industry leader in strategic business applications, according to analysts such as Forrester and Gartner, our Consulting and Partner teams challenge companies to rethink the way they do business and empower them to become more efficient, smarter, and most importantly customer-centric. Picture Yourself At Pega The Partner Delivery Success Manager supports a set of identified system integrators to drive partner delivery success, delivery best practices, technical skills and skills currency. The PDSM engages proactively on certain top Pega programs to support the partners in delivery.The PDSM evaluates the readiness of partner teams to deliver Pega solutions ahead of project kick-off while working strategically to ensure future health and success. They review and track partner registered projects and support “stay green” and “get to green” plans. He or she supports the integration of Pega delivery best practices into Partner’s methodology to improve delivery outcomes and help the Partner best leverage Pega technology. This person will work cross functionally with all members of our Partner, Go To Market and Consulting executive teams to ensure success. What You'll Do At Pega  Engage with partners at an opportunity level to ensure their readiness to deliver successful Pega solutions to our joint clients  Proactively engage with partners in top Pega accounts to support delivery success  Track partner project status and take appropriate action to support troubled projects  Manage partner practice growth to achieve agreed upon targets across the assigned partner portfolio businesses  Advise Partners and their Partner Managers in the development of partner delivery enablement and practice growth plans  Collaborate with delivery leaders at a project level to coordinate just in time training for partner teams  Influence the development of technical training materials to create partner required content  Align Pega and partner delivery methodologies to drive delivery success and customer satisfaction  Drive adoption of delivering with Blueprint, App Studio and Constellation  Act as a conduit to improve partner access to technical enablement resources  Promote visibility into partner capabilities across Pega  Engage with partners to leverage Pega’s University Academic and Authorized Training Partner programs  Manage a project summary dashboard for top partner projects involving Pega technology Who You Are You have exceptional communication skills and a strong executive presence. You are a trusted advisor, results-driven, an excellent presenter and a collaborative team player, willing to roll up their sleeves to help get work done. We want this person to be technical and experienced in delivery, but possess the ability to be strategic in developing partner initiatives. This individual influences Pega’s enablement content creation agenda by providing input from Partners and their own opinion regarding needs in the sales and delivery curriculum. The PDSM develops subject matter expertise in one or more industries or horizontal product areas. Identifies and understands enablement gaps in those areas and influences content creation for assigned areas.  BA/BS or Higher degree with 12+ years professional experience driving delivery success, partner engagements and overall partner health.  Strong project delivery background with a preference on working with large system integrators supporting delivery initiatives in enterprise solutions (CRM, GenAI, workflow automation, decisioning, platform expertise preferred)  Excellent written and verbal skills; presentation skills to leadership, sales, and technical audiences with an executive level presence and communication skills.  CPSA certification within 6 months of joining Pega What You've Accomplished You have successfully managed enablement and delivery excellence partner programs with Consulting and System Integrators and possess a strong understanding of software delivery methodologies, enterprise applications and matrixed organizations. Pega Offers You A rapidly growing yet well-established business The world’s most innovative organizations as reference-able clients and partners Analyst acclaimed technology leadership in a massive emerging market with exposure to the cutting edge in GenAI technologies The opportunity to work with the world’s leading Strategic Consulting and System Integrators Job ID: 22008 Show more Show less

Meet Our Team: We are face of Pega. Our aim is to Providing world class technical support and advice on the use of Pegasystems’ Products and Applications. We make it easy, pleasant, and rewarding for our customers to work with us. You will be working along with best colleagues and customers across the globe. Picture Yourself at Pega: The Technical Support Engineer (TSE) is a key technical role within Global Customer Support (GCS) and the first point of contact to customers to address issues. This position develops customer satisfaction and loyalty by providing superior support services for Pega’s products. What You'll Do at Pega: The TSE uses their understanding of Pegasystems’ products, the technical environment in which they run, and our customers’ business objectives to drive support cases to timely and quality clarification and subsequent resolution by themselves or others in Pega Who You Are: Minimum of 2-3 years of experience in a Java Product Support/Development. Ability to identify, propose and implement solutions and ability to work in a flexible, team environment Aptitude for quickly understanding complex technical issues, understand customer end-to-end deployments, products and underlying architecture Advanced teamwork skills with the ability to collaborate and negotiate with other groups and manage conflict Proven ability to interact directly with customers at all levels Demonstrated customer-facing skills including expectation management, communication skills, information management Demonstrated effective oral and written communication skills, including poise in pressure situations Good to have: Experience working with J2EE Application Servers (preferably Websphere, Weblogic and Tomcat) and/or relational databases (preferably Oracle, DB2 and UDB) Troubleshooting and debugging experience would be an added advantage Experience in a product organization is a plus What You've Accomplished: Strong analytical and problem-solving skills. Should have extensive experience at Core Java, JSP, Servlets and JDBC In-depth knowledge of OOPS concepts, Multithreading, Exception Handling, Collections concepts and File systems. Pega Offers You: Gartner Analyst acclaimed technology leadership across our categories of products Continuous learning and development opportunities An innovative, inclusive, agile, flexible, and fun work environment Competitive global benefits program inclusive ofpay + bonus incentive, employee equity in the company #LI-SJ1 Job ID: 21734 Show more Show less

Meet Our Team Pegasystems develops strategic applications for sales, marketing, service and operations. Pega's applications streamline critical business operations, connect enterprises to their customers seamlessly in real-time across channels, and adapt to meet rapidly changing requirements. Pega's Global 500 customers include the world's largest and most sophisticated enterprises. Pega's applications, available on-premises or in the cloud, are built on its unified Pega platform, which uses visual tools to easily extend and change applications to meet clients' strategic business needs. Pega's clients report that Pega gives them the fastest time to value, extremely rapid deployment, efficient re-use and global scale. You shall be part of a highly energetic team that would leverage visual and easy-to-learn low code development tools for designing and developing business application software. Picture Yourself At Pega At Pegasystems, we are revolutionizing the software development landscape globally. As a Software Engineer in this role, you'll collaborate with a self-organized team to devise and execute solutions within the Robotics. Harnessing both industry expertise and Pega’s cutting-edge technology, the team crafts products that address business challenges and enhance operational efficiencies for our customers. Seize this opportunity to join a highly engaged, creative, and dynamic team, where you'll have the opportunity to work with leading technologies and solve fascinating customer problems. What You'll Do At Pega Software Design and Development Actively participate in design and development of applications. Leverage best in class Pega technology to drive the design, implementation, quality, and support for GOALS -> EPICS -> User stories using scaled agile methodology. Willingness to work on Pega platform Assist in the identification of enhancements to Pega’s products, and c ollaborate with product management to help define and align product goals with software deliverables Technologies you will work on – Pega, REST Services, Postgres, Oracle, DB2, Tomcat Process Adoption and Learning Follow scrum practices and report work status, progress and impediments in a timely fashion. Become technically proficient with Pega Platform technology/tools. Learn to use platform diagnostic tools to identify and communicate any potential risks/defects in the application. Who You Are You are a Software Developer who is passionate about software development, and strive to find simple, elegant solutions to complex real-world business problems. You are a proven performer who is driven by code quality, cleanliness, maintainability, performance, and scalability. You are passionate about learning new technologies and are interested in utilizing the power of model-driven development to architect and implement low-code enterprise applications. You enjoy working in an agile, fast-paced environment that values collaboration and teamwork. You possess strong communication and inter-personal skills and thrive in a robust environment that imposes new challenges frequently. What You've Accomplished 2 - 3 years of software development experience using Java and related technologies in analysis, design, and application deployment of Enterprise application systems. Exposure to integration technologies like XML, JSON, REST, SOAP. Exposure to technologies and frameworks like JavaScript, Spring etc. Good experience/understanding of CSS, HTML is desired. Proven problem solving approach for creating code based solutions for real-world client problems. Pega Offers You Gartner Analyst acclaimed technology leadership across our categories of products. Continuous learning and development opportunities. A highly collaborative environment for the designing and development of new ideas and features. An innovative, inclusive, agile, flexible, and fun work environment. Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company. Job ID: 21832 Show more Show less

Meet Our Team: Pega’s GTM Effectiveness & Enablement team is a dynamic and growing group chartered to drive Pega’s performance to support Pega’s growth objectives. With a global footprint and a passion for innovation, we are energized by the power of technology to transform how we enable our teams. From leveraging cutting-edge AI tools to delivering data-driven insights and just-in-time learning, we are reimagining what great enablement looks like in a fast-paced, digital-first world. Our team thrives on collaboration, curiosity, and a relentless focus on outcomes—partnering across the business to equip our go-to-market teams with the knowledge, skills, and confidence they need to succeed today and lead tomorrow. Picture Yourself at Pega: At Pega, you’ll be part of a purpose-driven, forward-thinking team where innovation meets impact. Picture yourself in a global role, embedded in a high-energy Go-To-Market (GTM) Enablement & Effectiveness team that’s reimagining how we educate and empower the next generation of Pega technologists. You'll help shape and scale Pega’s University Academic Program (UAP), serving as the bridge between our world-class technology and the students and educators bringing it to life. Here, you'll collaborate across marketing, curriculum design, and regional field teams—all while leveraging cutting-edge tools and data to drive smarter, faster learning outcomes. If you're excited by transformation and motivated by measurable impact, you’ll thrive at Pega. What You'll Do at Pega: In this role, you’ll lead and execute on the strategic expansion of Pega’s University Academic Program. You’ll own the activation and adoption strategy, developing scalable, reusable enablement that fuels consistent global growth. You’ll shape content strategy by analyzing CSAT data, offering key insights to the Curriculum Development Center of Excellence (COE), and collaborating to craft high-impact digital and social campaigns that amplify UAP engagement. You'll ensure all touchpoints—professor support, marketing materials, enablement documentation—are seamless, current, and compelling. Through smart use of AI tools and on-demand resources, you’ll empower professors and students to succeed with self-service access, while also serving as the primary liaison for all UAP academic partnerships. Who You Are: You are a strategic enablement leader with a strong program management mindset and an entrepreneurial spirit. You’re passionate about education and innovation at a global scale—and you understand the importance of creating lasting relationships to drive adoption. You thrive on complexity, quickly turning high-level ideas into actionable strategies. Whether you’re analyzing content feedback, building scalable processes, or developing tools to support global users, you do it with clarity, collaboration, and an eye toward continuous improvement. You’re equally comfortable presenting to senior stakeholders as you are supporting educators in the classroom, and you’re fluent in both the language of enterprise software and modern learning. What You've Accomplished: You bring over 14 -20 years of experience crafting and executing enablement strategies that drive measurable business results. You’ve led large-scale, cross-functional projects and influenced diverse stakeholder groups to align around a common vision. You’ve built repeatable processes, modernized content delivery with AI and digital tools, and created self-service ecosystems that empower users at scale. You’ve developed marketing materials and content strategies in collaboration with design and curriculum teams, and you’ve served as a trusted advisor to academic partners and internal stakeholders alike. Most importantly, you’ve turned enablement into a strategic growth engine—translating technical complexity into engaging, real-world learning that prepares students to thrive in a digital economy. Pega Offers You: Gartner Analyst acclaimed technology leadership across our categories of products Continuous learning and development opportunities An innovative, inclusive, agile, flexible, and fun work environment Competitive global benefits program inclusive ofpay + bonus incentive, employee equity in the company #Li-CK Inclusion and Diversity – Inclusive is one of our values at Pega. Pegasystems is committed to inclusion and diversity and strives to foster a fair and inclusive environment for all. We believe Pega can achieve more when we create a culture that inspires each of us to fully contribute each and every day. We encourage diverse thinking and collaboration for better outcomes for all. Learn more about our inclusive culture. We encourage candidates of all backgrounds and skillsets to consider opportunities at Pega. At Pega, we focus on the skills needed to be successful and we know that our employees can thrive even if they don't possess a traditional background. If you like the sound of this role, but are not sure if you are the right person, please consider applying. We would love to hear from you! As an Equal Opportunity and Affirmative Action employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law. Export Compliance – For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals. Accommodations – If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.

Meet Our Team: The Platform Engineering Organization provides foundational services for the Pega as-a-service Platform, that allow internal and external customers to deploy applications seamlessly integrated into their ecosystem, manage background processes and meet the highest standards of security, performance, scalability and resiliency. The Integration product area offers integration-focused backing services and authoring capabilities that allow our customers to maximize the value from their applications by easily leveraging external data and assets in their app, as well as safely exposing relevant data and digital assets from their Pega apps to other applications in service of their business goals. We continuously evolve our offerings to support current and emerging integration technologies and standards, ensuring our customers can leverage the best tools for their needs. We embed and enforce industry best practices in all our features so that our customers intuitively build resilient, performant, secure and upgradable applications. Picture Yourself at Pega: Pega is a low-code platform for AI-powered decisioning and workflow automation. What You'll Do at Pega: Provide leadership to engineering teams that build platform integration features following the established software development lifecycle (SDLC) and quality standards. Develop, inspire, mentor, and evaluate the engineering team by providing technical training plans, career growth guidance, and continuous feedback. Work towards success of sustenance of Integration features in the platform such as email, Messaging, repository, OLAP and search features. Enable the teams to deliver functionality by collaborating with multiple stakeholders including cross functional teams, architects, product owners, scrum masters and others. Ensure that the delivered work meets functional and technical requirements, and quality standards. Provide technical thought leadership to advance the capabilities of the product and resolve complex issues Review designs and code and provide meaningful feedback, and the detail orientation to follow-up on all technical topics. Maintain Bird’s eye view of team feature ownership and provide recommendations to the leadership on opportunities to improve. Collaborate with cross-functional peers and global leaders to drive various initiatives towards improving product stability. Facilitate innovation to drive towards engineering excellence Who You Are: The manager is responsible for leading the team while also becoming POC for integrating components of Pega Platform. You will lead by example in various initiatives such development best practices, quality, learning, etc. 13 - 16 years of software development experience, preferably in a product development company and 4+ years as a manager. Strong knowledge of Integration related technologies such as REST and messaging frameworks. Experience working with Cloud native databases such as Redshift, Big Query etc. Experience using the following: Core Java, JUnits, tools like IntelliJ/Eclipse, Jenkins, Linux, Kubernetes, Docker and Cloud technologies. Strong understanding of object-oriented programming and design, continuous integration and delivery (CI/CD) Hands-on experience in core java, algorithms, data structures and problem solving. Good knowledge and experience with micro services architecture, Cloud Application Development Platforms, and security capabilities. Strong interpersonal, communication, presentation, analytical, problem-solving skills and mentoring skills. What You've Accomplished: Bachelors / Masters Full-time Degree in computer science or any related field Delivered commercially availability enterprise grade functionality in software products and services Pega Offers You: Gartner Analyst acclaimed technology leadership across our categories of products Continuous learning and development opportunities An innovative, inclusive, agile, flexible, and fun work environment Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company #Li-CK Inclusion and Diversity – Inclusive is one of our values at Pega. Pegasystems is committed to inclusion and diversity and strives to foster a fair and inclusive environment for all. We believe Pega can achieve more when we create a culture that inspires each of us to fully contribute each and every day. We encourage diverse thinking and collaboration for better outcomes for all. Learn more about our inclusive culture. We encourage candidates of all backgrounds and skillsets to consider opportunities at Pega. At Pega, we focus on the skills needed to be successful and we know that our employees can thrive even if they don't possess a traditional background. If you like the sound of this role, but are not sure if you are the right person, please consider applying. We would love to hear from you! As an Equal Opportunity and Affirmative Action employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law. Export Compliance – For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals. Accommodations – If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.

Meet Our Team Quality Productivity teams are responsible for building frameworks & tools that support UI, Unit and API level of automations for all the scrum teams at Pega. We are also responsible for building analytics Dashboard using Power BI & Amazon redshift. We also develop Gradle plugins / tools that support infrastructure, and we are also responsible for building framework for API automation that helps the microservices architecture at Pega. The team has strong expertise in Java, Python, Power BI, Jenkins, Docker, Groovy, Selenium, Playwright, Junit, Java & API testing. Picture Yourself At Pega Pega is changing the way the world builds software. In this role, you will work on building frameworks that supports Restful API automation and framework to test “Infrastructure as Code”. You will work on various new technologies that helps the quality of a “as a Service” product. What You'll Do At Pega Build frameworks that support UI Automation using Java Selenium with cucumber & Playwright. Build frameworks that support Restful API Automation. Build internal applications using Power BI and analytics dashboards. Research & develop the code adhering to the best design patterns. Improve operations excellence by conducting code analysis and recommending changes in development processes. Collaborate with PO and identify technical gaps for accomplishing epic. Collaborate with Team members and resolve technical obstacles. Measures to maintain high quality of codebase like refactoring of existing code / plugins / frameworks. Measures to reduce operational challenges. Evangelize best practices & tools to accelerate development and improve productivity Develop & maintain unit tests for any new code developed. Showing sense of urgency in delivering in sprint user stories with no compromise in quality. Work as part of a collaborative team with a mindful of good software development patterns and practices surrounded by fun loving talented engineers. Use various tools, languages and libraries like Git, Gradle, Docker, Jenkins, IntelliJ, Linux, Java, JUnit, Groovy, Spock, AWS technologies, Generative AI & LLM’s. Who You Are Bachelor’s degree in computer science or similar field experience Proficient in understanding Micro Services Architecture. What You've Accomplished 2 – 3 years of strong Java programming experience required. Strong Knowledge of Algorithms and Data structures. Expert the building UI Automation framework using Java Selenium. Playwright knowledge is an added advantage. Prior experience in working with Jenkins. Strong expertise in Generative AI. Capable of performing day-to-day activities with minimal direction. Pega Offers You Gartner Analyst acclaimed technology leadership across our categories of products One of best places to work in India (https://www.greatplacetowork.in/best-work-places/best-companies-to-work-for-2018/) Continuous learning and development opportunities An innovative, inclusive, agile, flexible, and fun work environment Competitive global benefits program inclusive of pay + performance incentive, employee equity in the company Job ID: 21965 Show more Show less

Meet Our Team Quality Productivity teams are responsible for building frameworks & tools that support UI, Unit and API level of automations for all the scrum teams at Pega. We are also responsible for building analytics Dashboard using Power BI & Amazon redshift. We also develop Gradle plugins / tools that support infrastructure, and we are also responsible for building framework for API automation that helps the microservices architecture at Pega. The team has strong expertise in Java, Python, Power BI, Jenkins, Docker, Groovy, Selenium, Playwright, Junit, Java & API testing. Picture Yourself At Pega Pega is changing the way the world builds software. In this role, you will work on building frameworks that supports Restful API automation and framework to test “Infrastructure as Code”. You will work on various new technologies that helps the quality of a “as a Service” product. What You'll Do At Pega Build frameworks that support UI Automation using Java Selenium with cucumber & Playwright. Build frameworks that support Restful API Automation. Build internal applications using Power BI and analytics dashboards. Research & develop the code adhering to the best design patterns. Improve operations excellence by conducting code analysis and recommending changes in development processes. Collaborate with PO and identify technical gaps for accomplishing epic. Collaborate with Team members and resolve technical obstacles. Measures to maintain high quality of codebase like refactoring of existing code / plugins / frameworks. Measures to reduce operational challenges. Evangelize best practices & tools to accelerate development and improve productivity Develop & maintain unit tests for any new code developed. Showing sense of urgency in delivering in sprint user stories with no compromise in quality. Work as part of a collaborative team with a mindful of good software development patterns and practices surrounded by fun loving talented engineers. Use various tools, languages and libraries like Git, Gradle, Docker, Jenkins, IntelliJ, Linux, Java, JUnit, Groovy, Spock, AWS technologies, Generative AI & LLM’s. Who You Are Bachelor’s degree in computer science or similar field experience Proficient in understanding Micro Services Architecture. What You've Accomplished 2 – 3 years of strong Java programming experience required. Strong Knowledge of Algorithms and Data structures. Expert the building UI Automation framework using Java Selenium. Playwright knowledge is an added advantage. Prior experience in working with Jenkins. Strong expertise in Generative AI. Capable of performing day-to-day activities with minimal direction. Pega Offers You Gartner Analyst acclaimed technology leadership across our categories of products One of best places to work in India (https://www.greatplacetowork.in/best-work-places/best-companies-to-work-for-2018/) Continuous learning and development opportunities An innovative, inclusive, agile, flexible, and fun work environment Competitive global benefits program inclusive of pay + performance incentive, employee equity in the company Job ID: 21964 Show more Show less

Meet Our Team: Join a high-performing engineering team that’s pioneering the future of low-code and AI-powered development. We’re passionate about building scalable, intelligent systems that simplify complex business processes. Our team blends deep domain knowledge in low-code platforms with emerging capabilities in Generative AI to deliver innovative, human-centred solutions and encourage each other to bring out the best to build a world-class Pega infinity product. Pega Platform engineering team drives the Product strategy and delivery with innovation mindset to deliver a low-code platform for AI-powered decisioning and workflow automation. If you're excited about shaping how businesses leverage automation and AI, this is the place for you. Picture Yourself at Pega: Pegasystems is offering exciting, multi-level opportunities to join our team as a Manager, Platform Engineering, Low-code Studios and GenAI. As Manager, you’ll work with a self-organizing team to develop and maintain best of breed software in Pega ecosystem and at the intersection of technology and innovation. You’ll be part of a collaborative environment where your ideas are valued, your growth is prioritized, and your work directly contributes to real-world impact. Whether it's improving customer experiences, streamlining operations, or accelerating product development with GenAI, you'll be solving meaningful problems that matter to our clients and our company. What You'll Do at Pega: Manage product engineering teams working on designing, developing, and deploy applications using leading low-code platforms and Integrating Generative AI capabilities to enable smart automation, application generation, and enhanced user experiences. Collaborate with designers, product managers, and other teams to deliver high-quality, performant solutions. Participate in architecture discussions and help shape the technical direction of our platform Continuously evaluate new GenAI and low-code trends, bringing innovative ideas into development cycles. Provide technical assistance to advance the capabilities of products and resolve complex issues Developing and maintaining technical expertise in assigned areas of product functionality. Who You Are: You are a passionate leader with a deep interest in Pega and stay updated with the latest advancements in GenAI, including models, use cases, and industry trends. Strong understanding of software engineering principles, with a focus on Pega infinity, GenAI and machine learning concepts. You bring good practices around design patterns with you, which you can leverage to support our Pega platform with our "as-a-Service" evolution, particularly in the context of GenAI. Passionate about helping teams grow by inspiring and mentoring engineers. Experienced in integrating APIs, building reusable logic, and optimizing workflows for efficiency and scale. Excellent verbal and written communication skills, with the ability to remain composed under pressure. Bonus: Experience working with Pega platform (App Studio, Case Management, Decisioning) and knowledge of AI tooling (e.g., OpenAI, Anthropic, LangChain) and prompt engineering is a plus. What You've Accomplished: 8 -12 years of overall experience preferably in a product development company and holds a Bachelor's or Master’s degree in Computer Science, Engineering, or a related field. Minimum 4+ years' experience of managing product development teams Pega 8.x Certified – CSA and CSSA preferably. Strong problem solving, debugging and design skills. Participated in design and development of Pega infinity features. Ability to apply analytical and investigative skills to resolve customer issues. Customer oriented, enthusiastic, courteous, assertive, and motivated to take charge of both customer engagement and problem resolution. Rich experience of managing Engineering teams in a product development company Ability to understand, identify and resolve conflicts as necessary Working experience in an Agile/Scrum team environment. Pega Offers You: Gartner Analyst acclaimed technology leadership across our categories of products Continuous learning and development opportunities An innovative, inclusive, agile, flexible, and fun work environment Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company. #Li-CK AI in Action – Pega embraces the power of artificial intelligence. We encourage all employees to actively engage with AI technologies and continually explore ways to responsibly integrate AI into our products and processes. Culture – At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes. We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role. As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law. Export Compliance – For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals. Accommodations – If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.

Meet Our Team: The Scaled Agile Services team is a dynamic global group of passionate and energetic people who are dedicated to shipping high-quality software efficiently at Pega. We support both co-located and distributed development teams, work at scale, and creating tailored processes to best serve these groups. If you share our passion for continuous improvement and smart software development, we invite you to join us in building great software. Picture Yourself at Pega: Pega is the low-code platform for AI-powered decisioning and workflow automation. At Pega, as a Senior Scrum Master, you’ll have to coach the development teams, helping the teams to be more efficient and fostering an innovative & collaborative environment. What You'll Do at Pega: Responsible for facilitating the various Scrum events such as Sprint Planning, Daily Standups, Sprint Review, and Sprint Retrospective. Acts as a coach for the Scrum Team, helping them understand and implement Scrum practices and principles. Responsible for identifying and removing any impediments that are hindering the progress of the Scrum Team. Acts as a shield for the team, protecting them from external distractions and ensuring that they have the time and space to focus on their work during the Sprint. Monitors the progress of the team during the Sprint and helps them stay on track towards achieving the Sprint goals. Create/Develop Transformation Roadmap within the responsible areas for effective and long-lasting change. Establish and continuously measure KPIs to track business delivery. Who You Are: You are not afraid to challenge the status quo, share ideas, act on initiatives, and navigate conflicts in the interest of building a common understanding in an open, healthy work environment. You are focused on continuous improvement of yourself and your surroundings. Effective servant leader who leads by example and brings out the best in team members. Can work independently as well as collaboratively with minimal direction. Can communicate with a wide variety of audiences, both business and technical Exhibits characteristics of being facilitative, assertive, situationally aware, enthusiastic, continually improving, and having an attitude of empowerment and transparency First to notice issues and unproductive behaviors, focused on removing impediments and mitigating critical and high priority risks. What You've Accomplished: Bachelor of Science in a technical field required. History of successfully planning, scheduling, and delivering complex software projects & programs. Experienced using a variety of different Agile scaling models frameworks for both co-located and distributed teams. Experience in coaching teams, product owners, and leadership. Proven ability to adopt new agile techniques and enable teams to deliver faster. 5 to 8 years combined experience in development, business analysis, project management, testing, architecture, or technical documentation. 3 to 5 years of full-time scrum master experience in a complex environment. Working knowledge of all software lifecycle development disciplines – Project Management, Analysis & Design, Quality Assurance (Testing), Implementation, Deployment, Configuration & Change Management. Pega Offers You: An ever-changing business landscape that adapts, scales and performs Gartner Analyst acclaimed technology leadership across our categories of products Continuous learning and development opportunities Many opportunities of development: an extensive on-boarding training, budget for conferences, area for own training initiatives, possibilities of working in other global offices for a few weeks Attractive salary and benefits package #Li-CK AI in Action – Pega embraces the power of artificial intelligence. We encourage all employees to actively engage with AI technologies and continually explore ways to responsibly integrate AI into our products and processes. Culture – At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes. We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role. As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law. Export Compliance – For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals. Accommodations – If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.

Meet Our Team: Cloud Release management will collaborate will all the engineering teams within the TSO organization and advocate for quality delivery of products for both internal and external Pega Cloud clients. The team responsible for the software release management lifecycle, including Planning of the software releases, tracking, risk management, testing, communication, and release/deployment along with it focusing on coordinating various aspects of production and projects into one integrated solution. Picture Yourself at Pega: You will be part of a highly innovative company changing how companies work and optimize their outcomes. In this role you will be part of a highly collaborative team that is well versed and skilled in their space. You will be an adaptive/flexible change agent driving data driven decisioning while seeing the benefits of your hard work turn into business outcomes. What You'll Do at Pega: Planning and implement cloud-based Software release life cycle. Producing deployment, implementation, and run books plans. Tracking results of test automation suites Collaborating cross-functionally. Manage relationships and coordinate projects between different teams. Conducting release readiness and milestone reviews Ability to coordinate multiple teams to ensure tasks are completed in time with the release schedule. Knowledge of DevOps and continuous integration and development (CI/CD) tools & Jenkins Experience with agile methodologies Communicate all key project plans, commitments, and changes including requirements. Who You Are: 5-7 years of relevant experience and passionate about cloud technologies, well versed with AWS core concepts and services. Have knowledge with infrastructure-as-code delivery model. Having hands on DevOps, continuous integration and development (CI/CD) tools & Jenkins Managing the development of deliverables into production environments Maintaining release schedules for every core service and ensuring it aligns with major, minor, patches and other stakeholders. Working with release engineers to comprehend code merges and branch ramifications. Experience with agile methodologies Strong analytical and problem-solving skills Excellent communication and teamwork skills. What You've Accomplished: Required Qualification Bachelor's degree in Computer Science, Information Technology, or a related field 5+ years of experience in cloud technologies Experience with infrastructure-as-code tools & Delivery model. Knowledge in any one of the scripting languages such as Python and Lambda, and configuration management tool such as Ansible Strong analytical and problem-solving skills Any cloud certification (AWS, GCP or AZURE) Excellent communication and teamwork skills. Desired Qualification Having hands on DevOps, continuous integration and development (CI/CD) tools & Jenkins Managing the development of deliverables into production environments Maintaining release schedules for every core service and ensuring it aligns with major, minor, patches and other stakeholders. Working with release engineers to comprehend code merges and branch ramifications. Experience with agile methodologies Good with troubleshooting and RCA using monitoring data and log analysis Pega Offers You: Gartner Analyst acclaimed technology leadership across our categories of products Continuous learning and development opportunities An innovative, inclusive, agile, flexible, and fun work environment Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company #LS-SJ1 AI in Action – Pega embraces the power of artificial intelligence. We encourage all employees to actively engage with AI technologies and continually explore ways to responsibly integrate AI into our products and processes. Culture – At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes. We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role. As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law. Export Compliance – For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals. Accommodations – If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.

Meet Our Team We are face of Pega. Our aim is to Providing world class technical support and advice on the use of Pegasystems’ Products and Applications. We make it easy, pleasant, and rewarding for our customers to work with us. You will be working along with best colleagues and customers across the globe. Picture Yourself At Pega The Technical Support Engineer (TSE) is a key technical role within Global Customer Support (GCS) and the first point of contact to customers to address issues. This position develops customer satisfaction and loyalty by providing superior support services for Pega’s products. What You'll Do At Pega The TSE uses their understanding of Pegasystems’ products, the technical environment in which they run, and our customers’ business objectives to drive support cases to timely and quality clarification and subsequent resolution by themselves or others in Pega. Who You Are Minimum of 2-3 years of experience in a Product Support/Development. Ability to identify, propose and implement solutions and ability to work in a flexible, team environment Aptitude for quickly understanding complex technical issues, understand customer end-to-end deployments, products and underlying architecture Advanced teamwork skills with the ability to collaborate and negotiate with other groups and manage conflict Proven ability to interact directly with customers at all levels Demonstrated customer-facing skills including expectation management, communication skills, information management Demonstrated effective oral and written communication skills, including poise in pressure situations Good to have: Experience working with J2EE Application Servers (preferably Websphere, Weblogic and Tomcat) and/or relational databases (preferably Oracle, DB2 and UDB) Troubleshooting and debugging experience would be an added advantage Experience in a product organization is a plus What You've Accomplished Strong analytical and problem-solving skills. Should have extensive experience at Core Java, JSP, Servlets and JDBC In-depth knowledge of OOPS concepts, Multithreading, Exception Handling, Collections concepts and File systems. Pega Offers You Gartner Analyst acclaimed technology leadership across our categories of products Continuous learning and development opportunities An innovative, inclusive, agile, flexible, and fun work environment Competitive global benefits program inclusive ofpay + bonus incentive, employee equity in the company Job ID: 21975 Show more Show less