Principal Partner Delivery Success Manager

Job Description

Meet Our Team Join our disruptive evolution of the software industry as a Principal Partner Delivery Success Manager owning the delivery success & growth with Pega’s most strategic partners in the India region. Every business/industry/company is looking to modernize the way they work. As the recognized industry leader in strategic business applications, according to analysts such as Forrester and Gartner, our Consulting and Partner teams challenge companies to rethink the way they do business and empower them to become more efficient, smarter, and most importantly customer-centric. Picture Yourself At Pega The Partner Delivery Success Manager supports a set of identified system integrators to drive partner delivery success, delivery best practices, technical skills and skills currency. The PDSM engages proactively on certain top Pega programs to support the partners in delivery.The PDSM evaluates the readiness of partner teams to deliver Pega solutions ahead of project kick-off while working strategically to ensure future health and success. They review and track partner registered projects and support “stay green” and “get to green” plans. He or she supports the integration of Pega delivery best practices into Partner’s methodology to improve delivery outcomes and help the Partner best leverage Pega technology. This person will work cross functionally with all members of our Partner, Go To Market and Consulting executive teams to ensure success. What You'll Do At Pega  Engage with partners at an opportunity level to ensure their readiness to deliver successful Pega solutions to our joint clients  Proactively engage with partners in top Pega accounts to support delivery success  Track partner project status and take appropriate action to support troubled projects  Manage partner practice growth to achieve agreed upon targets across the assigned partner portfolio businesses  Advise Partners and their Partner Managers in the development of partner delivery enablement and practice growth plans  Collaborate with delivery leaders at a project level to coordinate just in time training for partner teams  Influence the development of technical training materials to create partner required content  Align Pega and partner delivery methodologies to drive delivery success and customer satisfaction  Drive adoption of delivering with Blueprint, App Studio and Constellation  Act as a conduit to improve partner access to technical enablement resources  Promote visibility into partner capabilities across Pega  Engage with partners to leverage Pega’s University Academic and Authorized Training Partner programs  Manage a project summary dashboard for top partner projects involving Pega technology Who You Are You have exceptional communication skills and a strong executive presence. You are a trusted advisor, results-driven, an excellent presenter and a collaborative team player, willing to roll up their sleeves to help get work done. We want this person to be technical and experienced in delivery, but possess the ability to be strategic in developing partner initiatives. This individual influences Pega’s enablement content creation agenda by providing input from Partners and their own opinion regarding needs in the sales and delivery curriculum. The PDSM develops subject matter expertise in one or more industries or horizontal product areas. Identifies and understands enablement gaps in those areas and influences content creation for assigned areas.  BA/BS or Higher degree with 12+ years professional experience driving delivery success, partner engagements and overall partner health.  Strong project delivery background with a preference on working with large system integrators supporting delivery initiatives in enterprise solutions (CRM, GenAI, workflow automation, decisioning, platform expertise preferred)  Excellent written and verbal skills; presentation skills to leadership, sales, and technical audiences with an executive level presence and communication skills.  CPSA certification within 6 months of joining Pega What You've Accomplished You have successfully managed enablement and delivery excellence partner programs with Consulting and System Integrators and possess a strong understanding of software delivery methodologies, enterprise applications and matrixed organizations. Pega Offers You A rapidly growing yet well-established business The world’s most innovative organizations as reference-able clients and partners Analyst acclaimed technology leadership in a massive emerging market with exposure to the cutting edge in GenAI technologies The opportunity to work with the world’s leading Strategic Consulting and System Integrators Job ID: 22008 Show more Show less