Senior Customer Success Manager

As a Senior Customer Success Manager at FourKites, you will play a crucial role in providing the best customer experience by fostering consultative relationships with your book of business. By partnering closely with our Sales team, you will help customers meet their business objectives, identify growth opportunities, and ensure they are maximizing the value of the FourKites platform. Your dedication to customer success will be key in creating delighted customers who are fully utilizing and benefitting from our product. **Responsibilities:** - Own the overall relationship with your assigned customers, focusing on increasing adoption, driving usage, ensuring retention, and maximizing satisfaction. - Establish and maintain a trusted advisor relationship with each customer, driving continued value from our products and services. - Develop and nurture customers for advocacy, helping them achieve their critical goals and key performance indicators. - Conduct quarterly Executive Business Reviews to review progress, set new goals, and identify opportunities for growth. - Identify and develop upsell opportunities, advocating for customer needs across departments. - Manage account escalations and prioritize customer needs, ensuring timely resolution and high-quality service. **Qualifications:** - Minimum of 6 years of experience working with enterprise customers in a Customer Success or Account Management role at a SaaS company. - Preferably have experience in the Supply Chain industry. - Strong multitasking and workload prioritization abilities. - Demonstrated flexibility in working cross-functionally within a fast-paced, rapidly changing environment. - Proven drive for efficiency, problem-solving, and timely task completion. - Bilingual proficiency is a plus. Please note that this role requires working in Night Shift. FourKites is a leader in AI-driven supply chain transformation, providing real-time visibility and automated action to global enterprises. Our Intelligent Control Tower offers a comprehensive view of orders, shipments, inventory, and assets, empowering companies to prevent disruptions, automate tasks, and optimize supply chain performance. With over 3.2 million supply chain events processed daily, we help 1,600+ global brands move from reactive tracking to proactive supply chain orchestration. At FourKites, we offer competitive compensation with stock options, outstanding benefits, and a collaborative culture for all employees worldwide, including: - 5 global recharge days, in addition to standard holidays, and a flexible approach to work. - Parental leave, an annual wellness stipend, and volunteer days for self-care and community support. - Opportunities for learning and celebrating diversity throughout the year. - Access to cutting-edge AI tools and models, enabling you to experiment and enhance your effectiveness in your role. We are committed to supporting our employees both in and out of the office and are always open to new ways to enhance our support systems.,