About Ema Ema is building the world’s largest agentic AI platform to revolutionize enterprise productivity. Our proprietary technology enables companies to delegate repetitive tasks to Ema, the Universal AI employee, unlocking 10x gains in workforce efficiency. Founded by ex-Google, Coinbase, Flipkart, and Okta executives, we bring deep product and scaling expertise to this mission. Our team includes top engineers from Google, Microsoft Research, Facebook, Square, and Coinbase, and alumni of Stanford, MIT, UC Berkeley, CMU, and IITs. We’ve raised over $60M from top-tier investors including Accel, Naspers/Prosus, Section32, SCB10X, Sozo Ventures, Hitachi Ventures, and prominent angels like Sheryl Sandberg, Jerry Yang, and Dustin Moskovitz. Ema is headquartered in Silicon Valley with a second hub in Bangalore, India. This is a hybrid role requiring in-office work three days per week. Role Overview As a Partner Success Architect, you will serve as a critical bridge between Ema’s platform capabilities and our partners' business and technical goals. You will own the technical co-creation process with partners, enabling them to build, position, and deliver innovative AI employee solutions powered by Ema. This role is deeply cross-functional, requiring collaboration with Sales, Product, Engineering, and Customer Success to amplify Ema’s presence through strategic alliances. Key Responsibilities: Lead technical co-creation by running discovery sessions and prototype AI employee workflows with partners using Ema’s GWE. Build pre-sales assets by creating solution templates, demos, and reference architectures to support sales and showcase capabilities. Drive Partner Enablement to own technical onboarding, design enablement materials, and support partners in scaling their solutions. Act as Trusted Advisor by providing ongoing technical guidance, troubleshooting, and feedback loops between partners and internal teams. Support GTM and Field Sales by delivering demos, proofs-of-value, and contribute to GTM assets and playbooks with field and partner teams. Track and Optimize Impact by measuring partner success with KPIs, gather market feedback, and represent Ema at events and co-marketing efforts. Qualifications: 5+ years of experience in solution architecture, partner engineering, or pre-sales in enterprise software or SaaS. Demonstrated expertise in designing or implementing complex technical solutions in a B2B environment, preferably in AI, ML, automation, or cloud platforms. Excellent communication and presentation skills, with the ability to simplify complex technical concepts for diverse audiences. Preferred Qualifications: Experience with Generative AI, LLMs, or agentic platforms in production settings. Familiarity with enterprise systems like Salesforce, ServiceNow, Workday, or similar. Prior experience in a startup or high-growth SaaS environment is preferable. Comfort working in fast-paced, ambiguous environments and scaling new programs from 0 to 1. Ema Unlimited is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or genetics.

You will be part of a team at Ema that is dedicated to building the next generation AI technology to empower every employee in the enterprise to be their most creative and productive. Our proprietary tech allows enterprises to delegate most repetitive tasks to Ema, the Universal AI employee. We are founded by ex-Google, Coinbase, Okta executives, and serial entrepreneurs. We are well-funded by the top investors and angels in the world. Ema is based in Silicon Valley with offices in Bangalore. In this role, you will have the opportunity to drive various aspects of customer engagement. This includes developing deep relationships with enterprise customers across different industries. You will need to understand customer needs, business goals, and challenges to effectively align solutions. As the trusted advisor and single point of contact for enterprise accounts, you will conduct regular business reviews to track KPIs, drive adoption, and showcase the value that Ema brings to the table. Your responsibilities will also involve managing customer onboarding and product adoption processes. This includes ensuring smooth deployment and integration, as well as training and educating customer teams on product usage, new features, and best practices. Monitoring product adoption and proactively addressing potential challenges will be crucial in this role. Identifying upselling and cross-selling opportunities to help customers expand their usage will be another key aspect of your role. You will also be responsible for managing renewals and reducing churn by addressing risks and advocating for customer needs internally. Collaboration with the sales team to drive account expansions and referrals will be essential. In addition, you will be expected to partner with technical support to resolve issues quickly and efficiently. Escalating critical customer concerns to relevant internal stakeholders and acting as the voice of the customer by providing product feedback and insights to the product team are also part of your responsibilities. Tracking key metrics such as NPS, customer health scores, and renewal rates will be important for measuring success. You will also need to maintain customer records, activities, and progress in the CRM system. To excel in this role, you should have at least 5 years of experience in Customer Success, preferably in Enterprise SaaS. Familiarity with artificial intelligence technologies, concepts, and applications will be beneficial, along with excellent communication skills, strategic thinking, negotiation skills, customer focus, and adaptability. At Ema, we value individuals with a hustler's mindset, a strong sense of urgency, and a bias for action. You should be a self-starter who thrives in a fast-paced, results-driven environment and likes to own and drive projects with a high bar on quality. We encourage taking ownership of problems and solving them without asking for permission, as well as measuring the impact of your work and setting and achieving aggressive goals. If you are willing to roll up your sleeves and get things done, Ema is the right place for you. We do not have manager roles at Ema - everyone is expected to do the work of an IC as well. To better understand the culture at Ema, we encourage you to read our values, operating principles, and blogs. As a part of our team, you can expect a competitive salary, performance-based bonuses, and the opportunity to be the founding Customer Success Specialist with one of the industry leaders in the agentic AI space.,