About Ema Ema is building the world’s largest agentic AI platform to revolutionize enterprise productivity. Our proprietary technology enables companies to delegate repetitive tasks to Ema, the Universal AI employee, unlocking 10x gains in workforce efficiency. Founded by ex-Google, Coinbase, Flipkart, and Okta executives, we bring deep product and scaling expertise to this mission. Our team includes top engineers from Google, Microsoft Research, Facebook, Square, and Coinbase, and alumni of Stanford, MIT, UC Berkeley, CMU, and IITs. We’ve raised over $60M from top-tier investors including Accel, Naspers/Prosus, Section32, SCB10X, Sozo Ventures, Hitachi Ventures, and prominent angels like Sheryl Sandberg, Jerry Yang, and Dustin Moskovitz. Ema is headquartered in Silicon Valley with a second hub in Bangalore, India. This is a hybrid role requiring in-office work three days per week. Role Overview As a Partner Success Architect, you will serve as a critical bridge between Ema’s platform capabilities and our partners' business and technical goals. You will own the technical co-creation process with partners, enabling them to build, position, and deliver innovative AI employee solutions powered by Ema. This role is deeply cross-functional, requiring collaboration with Sales, Product, Engineering, and Customer Success to amplify Ema’s presence through strategic alliances. Key Responsibilities: Lead technical co-creation by running discovery sessions and prototype AI employee workflows with partners using Ema’s GWE. Build pre-sales assets by creating solution templates, demos, and reference architectures to support sales and showcase capabilities. Drive Partner Enablement to own technical onboarding, design enablement materials, and support partners in scaling their solutions. Act as Trusted Advisor by providing ongoing technical guidance, troubleshooting, and feedback loops between partners and internal teams. Support GTM and Field Sales by delivering demos, proofs-of-value, and contribute to GTM assets and playbooks with field and partner teams. Track and Optimize Impact by measuring partner success with KPIs, gather market feedback, and represent Ema at events and co-marketing efforts. Qualifications: 5+ years of experience in solution architecture, partner engineering, or pre-sales in enterprise software or SaaS. Demonstrated expertise in designing or implementing complex technical solutions in a B2B environment, preferably in AI, ML, automation, or cloud platforms. Excellent communication and presentation skills, with the ability to simplify complex technical concepts for diverse audiences. Preferred Qualifications: Experience with Generative AI, LLMs, or agentic platforms in production settings. Familiarity with enterprise systems like Salesforce, ServiceNow, Workday, or similar. Prior experience in a startup or high-growth SaaS environment is preferable. Comfort working in fast-paced, ambiguous environments and scaling new programs from 0 to 1. Ema Unlimited is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or genetics.
You will be part of a team at Ema that is dedicated to building the next generation AI technology to empower every employee in the enterprise to be their most creative and productive. Our proprietary tech allows enterprises to delegate most repetitive tasks to Ema, the Universal AI employee. We are founded by ex-Google, Coinbase, Okta executives, and serial entrepreneurs. We are well-funded by the top investors and angels in the world. Ema is based in Silicon Valley with offices in Bangalore. In this role, you will have the opportunity to drive various aspects of customer engagement. This includes developing deep relationships with enterprise customers across different industries. You will need to understand customer needs, business goals, and challenges to effectively align solutions. As the trusted advisor and single point of contact for enterprise accounts, you will conduct regular business reviews to track KPIs, drive adoption, and showcase the value that Ema brings to the table. Your responsibilities will also involve managing customer onboarding and product adoption processes. This includes ensuring smooth deployment and integration, as well as training and educating customer teams on product usage, new features, and best practices. Monitoring product adoption and proactively addressing potential challenges will be crucial in this role. Identifying upselling and cross-selling opportunities to help customers expand their usage will be another key aspect of your role. You will also be responsible for managing renewals and reducing churn by addressing risks and advocating for customer needs internally. Collaboration with the sales team to drive account expansions and referrals will be essential. In addition, you will be expected to partner with technical support to resolve issues quickly and efficiently. Escalating critical customer concerns to relevant internal stakeholders and acting as the voice of the customer by providing product feedback and insights to the product team are also part of your responsibilities. Tracking key metrics such as NPS, customer health scores, and renewal rates will be important for measuring success. You will also need to maintain customer records, activities, and progress in the CRM system. To excel in this role, you should have at least 5 years of experience in Customer Success, preferably in Enterprise SaaS. Familiarity with artificial intelligence technologies, concepts, and applications will be beneficial, along with excellent communication skills, strategic thinking, negotiation skills, customer focus, and adaptability. At Ema, we value individuals with a hustler's mindset, a strong sense of urgency, and a bias for action. You should be a self-starter who thrives in a fast-paced, results-driven environment and likes to own and drive projects with a high bar on quality. We encourage taking ownership of problems and solving them without asking for permission, as well as measuring the impact of your work and setting and achieving aggressive goals. If you are willing to roll up your sleeves and get things done, Ema is the right place for you. We do not have manager roles at Ema - everyone is expected to do the work of an IC as well. To better understand the culture at Ema, we encourage you to read our values, operating principles, and blogs. As a part of our team, you can expect a competitive salary, performance-based bonuses, and the opportunity to be the founding Customer Success Specialist with one of the industry leaders in the agentic AI space.,
Social Media & Community Manager Location: Bangalore Office Type: Full-time role, 3 days (M/W/F) in office Experience: 3+ years, open to experienced interns About Ema Ema is redefining enterprise automation with a new category: Agentic Business Transformation. Our AI employees don’t just assist—they reason, collaborate, and drive outcomes across business functions and systems. Backed by top investors and already working with leading global enterprises, we’re building the future of work. We’ve gone from 0 1 on brand and content—now we’re ready to go from 1 10. That’s where you come in. What You’ll Own As our Social Media & Community Manager, you’ll sit at the intersection of content, brand, community, and experimentation. You’ll help shape how the world sees Ema and create an influential community of enterprise leaders rethinking how work gets done with AI. Social Media & Content Creation Scale Ema’s LinkedIn from 30K 100K+ with bold, creative storytelling + optimal RoAS (return on ad spend) Maintain a consistent 4 week rolling calendar across social media, blogs, newsletter, channels Write or edit 1 blog/week, collaborating with engineers, design, and leadership to ship at scale, faster Work with design to repurpose existing content—whitepapers, blogs, interviews, videos—into carousels, short videos, blogs, newsletters so to achieve consistency + repetition as a brand Continuously experiment and improve existing channels, and also identify the right new distribution channels and format to scale Ema’s social presence (YouTube, Twitter, Instagram) and more Track performance and run smart, creative experiments Community Building Build and manage our community of senior leaders in enterprise AI: Agents of Change by Ema Grow and engage our private, exclusive LinkedIn group to 500+ members in 6 months Deliver high-value content, polls, curated insights, and conduct user research that informs original thought leadership Cultivate relationships with Ema’s ICP (enterprise execs, CAIOs, operators) Help convert community into business pipeline (work with Product Marketing & Sales to nurture and convert leads) Accelerate Brand & Category Creation Support the launch of CAIO Academy / AgentSchool as the go-to resource for enterprise AI transformation Help draft newsletters, create content snippets, and manage the ABT microsite Assist with hosting Ema’s roundtables, community sessions, hackathons, events Continuously measure and track key success metrics (reach, engagement, pipeline, etc.) What We’re Looking For Ideal: 3+ years of experience in social media, community, or marketing roles Open to: Experienced interns with strong instincts and execution ability. Bonus: Past experience in AI/B2B SaaS/scaling socials for D2C brands You'd be a strong fit if you have: Have writing/editing skills across formats and subject matter (business/tech writing) — bonus for short-form social media copy Know how to turn a blog or video into multiple high-performing social/LinkedIn assets You think in social media — super on top of current trends, aware about what’s going on in AI/tech, fluent across content formats like carousels, threads, short videos, event clips Know what makes execs and operators tick—and how to get them to engage Are plugged into AI and enterprise tech conversations Work fast, independently, and thrive in ambiguity Have a portfolio (even if scrappy!) that shows your range and creativity To Apply Share your resume and a portfolio or samples of your work in the application form. Ema Unlimited is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or genetics.
Who We Are Ema is building the next generation of AI solutions to transform enterprise productivity by automating document-intensive workflows across industries. Whether it’s drafting custom documents, automating search and extraction, or enabling reasoning over complex document workflows (such as RFPs, prospectuses, or auditing processes), our AI-powered solutions are redefining how businesses approach repetitive tasks. Founded by seasoned leaders from Google, Coinbase, and Okta, Ema is a stealth-mode startup, backed by top-tier investors and based in Silicon Valley and Bangalore. Role Overview & Key Responsibilities This is a high-leverage leadership role that spans architecture, execution, and org-building, and will shape the direction of our search platform for years to come. We are seeking a Head of Search engineering leader to architect, scale, and own the core systems that power Ema’s Search platform. This role is especially critical to building and scaling: Own the technical roadmap for Search at Ema this includes Core Search Platform Integrations internally with other application teams Integrations with partner teams Open API specs to bring in the data into Ema Set the roadmap for our Data Ingestion Platform – which enables Ema to securely ingest, transform, and index data from documents, spreadsheets, emails, and SaaS systems. Our Application Integration Platform – which connects Ema to hundreds of third-party APIs, allowing our agents to act across CRMs, ITSMs, HRIS platforms, and more. Design and scale our Search Platform, enabling structured and unstructured data to flow seamlessly into Ema for search, reasoning, and generation. Own the architecture and implementation of Ema’s Search Index. Drive and collaborate with the LLMOps infrastructure: influence on how 1000s of transforms can be developed by external folks as well. Ensure platform support for diverse data formats (PDFs, spreadsheets, databases, charts, etc.) using PostgreSQL, Elasticsearch, and other relevant tools. Required Skills & Qualifications Bachelor’s or Master’s degree in Computer Science, Engineering, or related field. 12+ years of experience in backend systems, lucene, elastic search, vector datastores, infrastructure and scale. Knowledge of indexing strategies, inverted indexes, sharding/replication, and managing large document corpora. Expertise in ranking algorithms (BM25, vector-based, hybrid). Familiarity with relevance tuning, query understanding, and search result evaluation. Proficiency with metrics (precision, recall, NDCG, MRR, etc.). Proven experience in building the search infrastructure and scaling real-time systems on the search engine. Deep understanding of knowledge search Deep expertise in cloud-native architecture, containerized services, and microservice orchestration (Docker, Kubernetes). Solid understanding of LLM-based pipelines, knowledge retrieval, and secure document processing. Strong experience with data systems like PostgreSQL, Elasticsearch, and Redis. Why Join Ema? Work at the forefront of agentic AI systems—driving real enterprise transformation. Own mission-critical platforms that make or break Ema’s capabilities. Join an elite team of engineers, product thinkers, and AI researchers who value deep execution. Help define the architectural, cultural, and operational DNA of a company set to define a new category. Ema’s Culture & Values High Bar on Quality – We value excellence and expect world-class execution. Ownership & Accountability – We take full responsibility for our work and outcomes. Impact-Driven Approach – We set ambitious goals and measure success through real-world impact. Team Collaboration & Growth – We believe in continuous learning, knowledge sharing, and supporting each other. No Hierarchy, Just Execution – Everyone is an individual contributor, focused on delivering results. Join Ema and lead a team committed to delivering powerful, hands-on AI solutions that transform enterprise workflows.