Customer Success Specialist - India

You will be part of a team at Ema that is dedicated to building the next generation AI technology to empower every employee in the enterprise to be their most creative and productive. Our proprietary tech allows enterprises to delegate most repetitive tasks to Ema, the Universal AI employee. We are founded by ex-Google, Coinbase, Okta executives, and serial entrepreneurs. We are well-funded by the top investors and angels in the world. Ema is based in Silicon Valley with offices in Bangalore. - Develop deep relationships with enterprise customers across different industries. - Understand customer needs, business goals, and challenges to effectively align solutions. - Conduct regular business reviews to track KPIs, drive adoption, and showcase the value that Ema brings to the table. - Manage customer onboarding and product adoption processes. - Ensure smooth deployment and integration, training customer teams on product usage, new features, and best practices. - Identify upselling and cross-selling opportunities. - Manage renewals and reduce churn by addressing risks and advocating for customer needs internally. - Collaborate with the sales team to drive account expansions and referrals. - Partner with technical support to resolve issues quickly and efficiently. - Track key metrics such as NPS, customer health scores, and renewal rates. - Maintain customer records, activities, and progress in the CRM system. To excel in this role, you should have: - At least 5 years of experience in Customer Success, preferably in Enterprise SaaS. - Familiarity with artificial intelligence technologies, concepts, and applications. - Excellent communication skills, strategic thinking, negotiation skills, customer focus, and adaptability. At Ema, we value individuals with: - A hustler's mindset, a strong sense of urgency, and a bias for action. - Self-starters who thrive in a fast-paced, results-driven environment. - Ownership of problems and solving them without asking for permission. - Measuring the impact of your work and setting and achieving aggressive goals. If you are willing to roll up your sleeves and get things done, Ema is the right place for you. Ema does not have manager roles - everyone is expected to do the work of an IC as well. Ema offers a competitive salary, performance-based bonuses, and the opportunity to be the founding Customer Success Specialist with one of the industry leaders in the agentic AI space.,