2624 Customer Focus Jobs

Proficiency in Microsoft Office tools (Excel, Word, PowerPoint) Microsoft office/ O365 support Basic SQL Queries Windows troubleshooting Junior software developer .net core Web api Microservices Blazor Ms sql Ado .net CI/CD with Azure DevOps

As a Logistics Operations Coordinator, your role involves coordinating operations in various areas such as Inbound, Outbound, Kitting, etc. under the supervision of operations management. It is essential to prioritize Health, Safety & Environmental (HSE) practices by reporting hazards, complying with standards, and fostering a safe work environment. Maintaining quality standards is crucial, which can be achieved through following work instructions, conducting quality checks, and promptly addressing any issues to minimize cost and quality impacts. Your delivery tasks will encompass receiving goods, sorting, labeling, packaging, and optimizing warehouse space. Teamwork plays a significant role...

As a Market Segment Manager at Wrth Industry India Pvt. Ltd., you will play a crucial role in driving growth and profitability across designated market segments for the company's product portfolio. Your responsibilities will include: - Identifying trends, customer needs, and competitive landscape within assigned Indian industrial sectors such as Shipbuilding, Steel Industry, Aerospace, Packaging, Railways, Electric Vehicles, and Engineering Hardware. - Identifying and pursuing new customer accounts in high potential market segments. - Developing and executing strategic business plans to achieve sales targets and revenue growth in the identified segments. - Building and maintaining long-term ...

Roles and Responsibilities Manage customer success by ensuring timely onboarding, resolving issues promptly, and driving growth through effective communication. Develop strong relationships with customers to understand their needs and provide tailored solutions. Desired Candidate Profile 1-5 years of experience in client success management, account management, or a related field. Proven track record of delivering outstanding customer engagement experiences.

As an Immediate Joiner working with EaseToLearn, you will play a vital role in engaging with potential students and parents to promote our exam preparation courses. Your responsibilities will include: - Calling & Follow-Up: - Communicate with potential students and parents regarding EaseToLearn's offerings. - Sales Cycle Management: - Generate interest in our courses. - Conduct product demonstrations to showcase the benefits and features. - Close sales effectively. - Post-Sales Relationship Management: - Build and maintain strong relationships with customers. - Continuous Communication: - Stay connected with leads and customers pre and post-sales. - Record Maintenance: - Ensure accurate docu...

Senior Manager CRM: JD Position : Senior Manager CRM -Key Accounts ROLES & RESPONSIBILITIES To align Customer Relationship activities to drive long term growth Sustainability at Scale. To lead a team managing Key B2B customers through strategic Service process and manage the entire lifecycle of the account To lead and manage a team of CRM and CRE at Regions and to create and maintain Profitable business with high Customer satisfaction levels. Onboarding and nurturing of new clients setup for success Responsible to drive revenue metrics with continuous customer engagements Monitor account performance and utilization for key metrics and work towards Resolution. Monitor clients usage throughout...

SUMMARY Summary We are seeking dynamic and results-driven Telesales Professionals to join our growing team. This role is central to driving customer acquisition and revenue growth by promoting consumer finance solutions and digital services through effective outreach. The ideal candidate will engage with both walk-in and telecalling customers, leveraging strong communication skills and a consultative approach to deliver tailored solutions. The position offers a high-performance environment with clear growth pathways and a competitive incentive structure, making it ideal for ambitious individuals passionate about sales and customer success. Responsibilities Conduct outbound calls to promote f...

Job description Will be the customer interface as the first point of contact Conduct the welcome call for every new customer Resolve day-to-day queries. Strive for maximum closure on real time basis Effectively handle customer feedback and complaints Ensure timely closure of complaints with necessary back-end coordination Collections and follow ups based on the monthly target, including Ensure Demand calls Pre-due date calls Follow up reminder Calls/Emails Highlight defaulters and other risks well on time Final Collection closure Supporting the Customer Care head with insight on customer expectations and issues vis--vis product and customer service delivery Adherence as per the SOPs. Inputs ...

About the Role We are looking for aEscalation Manager to lead and manage customer issues escalated to the L2 support desk for our online product. This role focuses on handling complex customer situations, ensuring clear communication, resolving concerns through coordination, and improving the overall support experience. This position does not require technical troubleshootinginstead, it requires strong customer empathy, problem-solving, ownership, and the ability to work across teams to close issues efficiently. Key Responsibilities L2 Escalation Handling Take ownership of customer cases that L1 support cannot resolve. Review case history, customer communication, and previous attempts before...

Hello Candidates, Tech Mahindra is hiring for Voice Process. Location - Noida(WFO) Roles and Responsibilities Manage incoming phone calls & chat Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Identify and assess customers needs to achieve satisfaction. Provide accurate, valid and complete information by using the right methods/tools. Eligibility Good communication skill is required. Under Graduate/ Graduate both can apply Freshers & experienced both are eligible. Salary will depend on communication skills and previous experie...

Manager - Inside Sales/Customer Success - Individual Contributor Role Location MumbaiWork mode Work From OfficeQualification B. Tech/MBAJob Summary :We are seeking a detail-oriented and proactive Customer Success Manager with 4-7 years' experience in Inside Sales/Field Sales/Tele Sales for Our Client in the B2B Space for Mumbai Location. The ideal candidate will be doing the Inside sales activities, Sales closing, account management and implement sales strategies.Role Description :- This is a full-time on-site ( WFO) role as an Inside Sales Manager to be based out of Mumbai.- The role involves tasks such as managing inside sales activities, ensuring customer satisfaction, generating leads, o...

About The Role - He/She will be responsible for making and receiving outbound/inbound calls- Managing large amounts of inbound and outbound calls in a timely manner- Following the provided "scripts" when handling different topics- Will strive towards going beyond the assigned target and achieve best possible conversion rate- Build sustainable relationships and engage customers by taking the extra mile- Keep records of all conversations in our CRM Database by documenting everything Requirement : - Exceptional interpersonal, Sales, problem-solving, verbal (US accent) and written communication Skills- Versant 6 Certified- Track record of over-achieving quota- Strong phone and verbal communicati...

Job Title: Customer Success Manager Location: Thane, Mumbai Company: Bonito Designs Industry: Interior Design | Premium Home Interiors The Customer Success Manager (CSM) will play a critical role in ensuring an exceptional client experience from project onboarding to final handover. This role acts as the primary point of contact for customers, coordinating across design, project, and execution teams to ensure timely delivery, quality outcomes, and high customer satisfaction aligned with Bonitos premium brand promise. Key Responsibilities Serve as the primary relationship manager for assigned customers throughout the interior design lifecycle Ensure seamless onboarding of customers post-sales...

As an intern in the business development or sales team at FieldAssist, your main role will be to identify and generate leads in India with a strong customer focus and excellent interpersonal skills. FieldAssist is a SaaS based technology platform that is revolutionizing route-to-market capabilities of CPG companies across the value chain. All stakeholders from distributors to retailers, salesmen to leaders, are digitally connected through an integrated platform. This simplifies sales planning, processing, and prediction, as well as the discovery, development, and deployment of distribution. FieldAssist is headquartered in Gurugram, India, with clients in 10 countries in Asia and Africa. It i...

Job Description Position: Manager Customer Service / Support Location: Noida 62, WFO Experience: 6-10 years Employment Type: Full-time Role Overview The Manager Customer Service / Support will be responsible for leading, managing, and optimizing customer support operations in a BPO/KPO environment. The role focuses on delivering exceptional customer experience, driving team performance, meeting SLAs/KPIs, and ensuring continuous process improvement. Key Responsibilities Lead and manage end-to-end customer service operations (voice, email, chat, back-office). Manage team leads, supervisors, and customer support executives. Ensure achievement of SLAs, KPIs, CSAT, NPS, AHT, and quality targets....

We are hiring a General Manager - Forex Business to support the CEO in driving business growth, operational excellence, and compliance across our Forex and Remittance verticals. The role calls for a senior professional with deep expertise in foreign exchange markets, regulatory frameworks (AD I, AD II), and a strategic approach to business building. This role requires hands-on experience within AD-II / regulated Forex companies. Candidates with only banking exposure and no direct experience in a Forex organization may not align with the operational requirements. ? Define and execute growth strategies across retail, B2B, and digital forex channels. ? Identify and develop new business avenues ...

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is anadvanced technology servi...

Lead the Plywood Division; set strategy aligned to company goals; own profit center results; drive efficiency and cost control; develop teams; report to the Board; ensure compliance; track market trends; and build customer relationships.

Hiring Fresher & Experience candidates- Domestic voice Process Salary 14-17K Location- Chennai/Bangalore/Hyderabad Graduation not Mandatory Excellent English + Tamil/Hindi/Malayalam Call Revathi 9898014307 for more info. . . Required Candidate profile Required Immediate joiner. Ready to work from office. Good communication in English. Ready to work in customer support role. Call Revathi 9898014307 for more info. . .

Customer Success Associate Freshers with good Communications can apply.

Position Description: Customer Success Specialist (Tier 3) responsible for handling complex, high-priority customer issues that require in-depth investigation, data analysis, and collaboration with internal teams The Tier 3 Customer Success team acts as the final escalation point for customer issues before engineering involvement and plays a pivotal role in maintaining customer satisfaction, ensuring communication transparency, and enabling swift resolution This role requires strong analytical ability, technical acumen, and excellent coordination skills to serve as a bridge between customers, QA, and development teams Future duties and responsibilities List principle responsibilities Be avai...

The Deputy Manager for the Technical Centre of Excellence, designated as SH-TechnicalTraining-HCGA, plays a pivotal role in driving the technical training initiatives within the organization. This position requires a deep understanding of API and ISO standards specific to pipe manufacturing, ensuring that all training programs align with these industry benchmarks. The role involves leading with vision and maintaining a strong customer focus to ensure that training initiatives meet both organizational and client needs. The Deputy Manager is responsible for fostering a culture of continuous learning and development, promoting interdependencies among team members to enhance collaboration. Addit...

Role Overview: You will be responsible for executing HR administration processes such as onboarding, offboarding, data changes, and absence management. Your main tasks will include accurately updating the HR system, providing reports to stakeholders, and ensuring the highest data quality. Additionally, you will act as the first point of contact for employees, building relationships and delivering exceptional service. You will also work on streamlining internal procedures, collaborating with various HR teams, promoting HR programs, and assisting in the development and implementation of HR policies. Key Responsibilities: - Execute HR administration processes including onboarding, offboarding, ...

As a Home Connect Master Supervisor - Service Lead for Jio Home fiber in Behala area, your role involves driving home connect and care operations in the assigned territory. You will be responsible for sourcing and training technicians by collaborating with target colleges. Conducting classroom and on-the-job trainings for technicians, as well as mentoring and guiding them to enhance productivity, will be part of your daily tasks. Your primary focus will be on ensuring zero defect execution of home connect activity, driving home connect installation, and fault repair related SLAs, and ultimately ensuring customer satisfaction by adhering to processes as per company-defined SLAs. Key Responsib...

Role Overview: As a Tactical Buyer MEA SYSS Procurement at Emerson, your primary work location will be at Matrix Tower, Pune, India. In this role, you will be responsible for various procurement tasks including vendor management, purchase order creation, internal approvals, invoice reconciliation, and compliance activities. You will work closely with stakeholders such as Front Sales Office, Project Managers, Planners, Buyers & Suppliers to ensure quality, timely communication, and accurate tracking of procurement processes. Your strong understanding of supply chain and procurement processes, along with your ability to work with ERP systems, will be critical for success in this role. Key Resp...