About Ema Ema is building the world s largest agentic AI platform to revolutionize enterprise productivity. Our proprietary technology enables companies to delegate repetitive tasks to Ema, the Universal AI employee, unlocking 10x gains in workforce efficiency. Founded by ex-Google, Coinbase, Flipkart, and Okta executives, we bring deep product and scaling expertise to this mission. Our team includes top engineers from Google, Microsoft Research, Facebook, Square, and Coinbase, and alumni of Stanford, MIT, UC Berkeley, CMU, and IITs. We ve raised over $60M from top-tier investors including Accel, Naspers/Prosus, Section32, SCB10X, Sozo Ventures, Hitachi Ventures, and prominent angels like Sheryl Sandberg, Jerry Yang, and Dustin Moskovitz. Ema is headquartered in Silicon Valley with a second hub in Bangalore, India. This is a hybrid role requiring in-office work three days per week. Role Overview As a Partner Success Architect, you will serve as a critical bridge between Ema s platform capabilities and our partners business and technical goals. You will own the technical co-creation process with partners, enabling them to build, position, and deliver innovative AI employee solutions powered by Ema. This role is deeply cross-functional, requiring collaboration with Sales, Product, Engineering, and Customer Success to amplify Ema s presence through strategic alliances. Key Responsibilities: Lead technical co-creation by running discovery sessions and prototype AI employee workflows with partners using Ema s GWE. Build pre-sales assets by creating solution templates, demos, and reference architectures to support sales and showcase capabilities. Drive Partner Enablement to own technical onboarding, design enablement materials, and support partners in scaling their solutions. Act as Trusted Advisor by providing ongoing technical guidance, troubleshooting, and feedback loops between partners and internal teams. Support GTM and Field Sales by delivering demos, proofs-of-value, and contribute to GTM assets and playbooks with field and partner teams. Track and Optimize Impact by measuring partner success with KPIs, gather market feedback, and represent Ema at events and co-marketing efforts. Qualifications: 5+ years of experience in solution architecture, partner engineering, or pre-sales in enterprise software or SaaS. Demonstrated expertise in designing or implementing complex technical solutions in a B2B environment, preferably in AI, ML, automation, or cloud platforms. Excellent communication and presentation skills, with the ability to simplify complex technical concepts for diverse audiences. Preferred Qualifications: Experience with Generative AI, LLMs, or agentic platforms in production settings. Familiarity with enterprise systems like Salesforce, ServiceNow, Workday, or similar. Prior experience in a startup or high-growth SaaS environment is preferable. Comfort working in fast-paced, ambiguous environments and scaling new programs from 0 to 1. Ema Unlimited is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or genetics.

Who we are Ema is building the world s largest agentic AI platform to revolutionize enterprise productivity. Our proprietary technology enables companies to delegate repetitive tasks to Ema, the Universal AI employee, unlocking 10x gains in workforce efficiency. Founded by ex-Google, Coinbase, Flipkart, and Okta executives, we bring deep product and scaling expertise to this mission. Our team includes top engineers from Google, Microsoft Research, Facebook, Square, and Coinbase, and alumni of Stanford, MIT, UC Berkeley, CMU, and IITs. We ve raised over $60M from top-tier investors including Accel, Naspers/Prosus, Section32, SCB10X, Sozo Ventures, Hitachi Ventures, and prominent angels like Sheryl Sandberg, Jerry Yang, and Dustin Moskovitz. Ema is headquartered in Silicon Valley with a second hub in Bangalore, India. This is a hybrid role requiring in-office work three days per week. Role Overview Ema is on a mission to redefine the future of work by building a Universal AI Employee that empowers every worker to delegate repetitive, high-value tasks to intelligent, agentic AI systems. As the Architect on our Customer Value Engineering (CVE) team, you ll play a pivotal role in translating this vision into real-world impact. From discovery workshops to production deployments, you will lead the design of scalable, secure, and observable AI-powered workflows turning customer ambitions into enterprise-grade solutions that deliver measurable value. Roles and Responsibilities: Workflow Discovery & Solution Design: Lead discovery workshops to understand human workflows, pain points, data flows, and integration needs. Translate business objectives into AI architecture blueprints covering integration, data, security, and success metrics. Author and maintain AI-Employee design documents to guide implementation from blueprint to SLOs. Data Integration & Action Building: Use declarative connectors and APIs to ingest, normalize, and secure data from enterprise systems (CRM, ERP, ATS, etc.). Build and maintain reusable action blocks using REST/SOAP/RPA and integrate them into agent-based workflows. Agentic Reasoning & Prompt Engineering: Design and compose reasoning agents using modern frameworks (e.g., LangChain, Semantic Kernel). Tune prompts, set up memory management, and define mesh topologies to ensure robust agentic reasoning. Own prompt evaluation, experiment design (A/A, A/B), and rollback strategies. Human-AI Interaction: Define and implement user interaction flows by integrating with Slack, Microsoft Teams, widgets, or customer-facing apps. Ensure seamless handoff between automated and human-in-the-loop experiences. Monitoring, Metrics & Observability: Define success metrics, KPIs, and SLOs; wire them into dashboards, alerts, and observability systems. Steward observability packs, including Terraform/Helm configurations and alerting strategies. Security, Identity & Permissions: Enforce zero-trust identity patterns including SSO (Okta/AD) and RBAC. Own auditing, access control, and compliance posture across deployments. Collaboration & Continuous Improvement: Lead technical, architectural, and security reviews with internal teams and customer stakeholders. Partner with CVEs and system integrators to unblock issues and ensure deployment success. Monitor production system health and performance, lead continuous-improvement sprints, and codify learnings into reusable playbooks and runbooks. Maintain registries of versioned prompts, connectors, and action templates to support scale and reuse. Channel field insights to Product and ML teams to refine roadmap and platform capabilities. Qualifications 8+ years in software/solutions architecture, including 3+ years with LLM or event-driven systems Expert in Python, REST/JSON APIs, and cloud infrastructure (GCP, AWS, or Azure) Proven record deploying AI systems in enterprise environments Familiarity with agent frameworks like LangChain, Semantic Kernel, or similar Experience integrating SaaS platforms like CRM, ATS, ERP Strong understanding of RBAC, SSO (Okta/AD), and security standards Outstanding communication and executive presence in high-stakes environments Preferred Qualifications Experience with SQL optimization, graph DBs, or real-time processing Hands-on knowledge of Terraform, Helm, and infrastructure-as-code Prior work in FedRAMP, HIPAA, or similar compliance environments Open-source contributions in AI infrastructure or observability domains Soft Skills: Ownership & Accountability : You drive end-to-end outcomes, not just deliverables Curiosity & Learning : You seek emerging tools and best practices in GenAI Collaboration : You thrive at the intersection of product, engineering, and customer success Empathy & Clarity : You simplify the complex and build trust through communication

Role Overview: Ema is on the lookout for a highly skilled and experienced Staff Machine Learning Engineer to spearhead the development of next-generation AI technologies. This role is pivotal in driving the evolution of EmaFusion and other proprietary models to empower enterprises globally by enhancing productivity through AI-driven automation. As a Staff Machine Learning Engineer, you will lead complex projects that blend deep learning with practical applications, ensuring that Emas AI systems are at the forefront of innovation. Roles and Responsibilities: Lead the design, development, and deployment of state-of-the-art machine learning models, with a strong emphasis on scalability and reliability across various enterprise use cases. Collaborate with cross-functional teams including data scientists, software engineers, and product managers to translate business requirements into actionable ML solutions. Drive the innovation and enhancement of EmaFusion and Generative Workflow Engine (GWE) by integrating cutting-edge research into real-world applications. Mentor and guide junior engineers and data scientists, fostering a culture of knowledge sharing and continuous learning within the team. Ensure the robustness and security of machine learning models by implementing best practices in data protection and compliance with international standards. Contribute to strategic planning by identifying new opportunities for machine learning applications within the enterprise ecosystem, and aligning them with the companys long-term vision. Communicate complex technical concepts and project updates to both technical and non-technical stakeholders through presentations, reports, and documentation. Qualifications: PhD in Computer Science, Machine Learning, or a related field ; or a Master s degree with 8+ years of relevant experience. 10+ years of hands-on experience in designing and deploying machine learning models in production environments, with a proven track record of delivering scalable solutions. Proficiency in programming languages such as Python, Java, or C++, and extensive experience with deep learning frameworks like TensorFlow, PyTorch, or similar. Expertise in neural networks, reinforcement learning, and generative models with a solid understanding of their practical applications in large-scale systems. Experience working with large datasets and distributed computing systems, with a focus on optimization and performance tuning. Strong problem-solving skills , with the ability to navigate complex challenges and devise innovative solutions that drive the companys AI capabilities forward. Excellent communication skills , with the ability to convey technical information clearly and effectively to diverse audiences. A strong publication record in top-tier conferences or journals, and experience in patenting innovative solutions is highly desirable. Why Join Ema: At Ema, we are building the future of work by leveraging AI to empower enterprises worldwide. You will be part of a dynamic and diverse team that values creativity, innovation, and a deep commitment to excellence. Join us in shaping the future of AI technology, where your work will directly impact the productivity and success of global enterprises. We offer competitive compensation, a collaborative work environment, and the opportunity to work alongside some of the brightest minds in the industry.

Opportunity Summary Ema is building the next generation AI technology to empower every employee in the enterprise to be their most creative and productive. Our proprietary tech allows enterprises to delegate most repetitive tasks to Ema, the Universal AI employee. We are founded by ex-Google, Coinbase, Okta executives, and serial entrepreneurs. We’re well-funded by the top investors and angels in the world. Ema is based in Silicon Valley with offices in Bangalore. This will be a hybrid role where we expect employees to work from the office three days a week. The Web Developer will be responsible for designing, coding, and maintaining the company website, focusing on enhancing user interaction through advanced graphics and animations. The role involves collaborating with designers, product managers, marketers, other developers, and stakeholders to create visually appealing, interactive, and user-friendly web pages that effectively communicate our brand and help drive sales growth. In This Role, You Will Design, develop, test, and deploy responsive web pages that work across desktop, mobile and tablet devices with advanced graphic interactions. Create interactive website elements and implement dynamic and engaging animations using HTML/CSS, JavaScript, and related frameworks. Write well-designed, testable, and efficient code by using best software development practices. Work with graphic designers to integrate visual content seamlessly into the website. Optimize graphic elements to ensure fast load times and smooth performance across devices. Ensure the performance, quality, and responsiveness of interactive elements. Optimize website for maximum speed and scalability. Develop and maintain CMS, ensuring seamless communication between front-end and back-end systems, as well as with third-party services. Troubleshoot and resolve UI-related issues, guaranteeing a consistent and optimal user experience across multiple platforms and devices. Ideally, You'd Have Bachelor's degree in Computer Science, Web Development, or a related field, or equivalent work experience. A minimum of 3 years of professional experience in web development with a focus on building engaging website and graphics interactions. Strong proficiency in HTML, CSS, and JavaScript, as well as experience with modern front-end frameworks, such as React, Angular, Vue.js or Next.js. Experience with CMS systems like Sanity will be a plus Familiarity with graphic design tools like Figma, Adobe Creative Suite (Photoshop, Illustrator) or similar. Proficient understanding of code versioning tools, such as Git. Understanding of SEO principles and ensuring that applications will adhere to them. Excellent problem-solving and analytical skills, with a keen eye for user experience and a strong commitment to delivering the highest-quality user experience. Strong communication and collaboration skills, with the ability to work effectively both independently and as part of a team. Experience working with global teams Ema Unlimited is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or genetics.

Opportunity Summary Ema is building the next generation AI technology to empower every employee in the enterprise to be their most creative and productive. Our proprietary tech allows enterprises to delegate most repetitive tasks to Ema, the Universal AI employee. We are founded by ex-Google, Coinbase, Okta executives, and serial entrepreneurs. We’re well-funded by the top investors and angels in the world. Ema is based in Silicon Valley with offices in Bangalore. This will be a hybrid role where we expect employees to work from the office three days a week. Product Strategy & Vision In this role, your work will involve: Define and communicate the product strategy and roadmap based on market trends, customer needs, and company goals. Work closely with senior management and stakeholders to align the product strategy with business objectives. Market & User Research Conduct market research and competitor analysis to identify opportunities, gaps, and market demands. Understand customer needs and translate them into product requirements. Define user personas and use cases to ensure products meet user expectations. Product Development Collaborate with engineering, design, and marketing teams to deliver products that are functional, user-friendly, and aligned with business goals. Prioritize product features, enhancements, and bug fixes based on customer feedback, technical feasibility, and business impact. Manage the product development lifecycle, including setting timelines and milestones. Cross-Functional Collaboration Work closely with cross-functional teams (sales, marketing, customer support) to ensure successful product launches. Communicate progress, roadblocks, and product updates with stakeholders and teams across the organization. Lead and facilitate communication between technical and non-technical teams. Performance Tracking & Iteration Define key performance indicators (KPIs) for product success. Track product performance post-launch and gather customer feedback for continuous improvement. Iterate on product features based on data insights and feedback. Stakeholder Management Present product updates, roadmaps, and strategies to senior leadership and key stakeholders. Manage relationships with external vendors and partners as needed. Go-to-Market Strategy Collaborate with the marketing and sales teams to define go-to-market strategies for product launches. Ensure proper communication and training for internal teams and customers during product releases. Qualifications Bachelor’s degree in Business, Marketing, Computer Science, or a related field. An MBA or equivalent experience is a plus. 6+ years of experience in product management, preferably in the tech or software industry. Strong understanding of product development processes, including agile methodologies. Ability to work with cross-functional teams and influence without direct authority. Excellent communication, leadership, and problem-solving skills. Analytical mindset with the ability to interpret data and make informed decisions. Strong organizational and project management skills. Preferred Skills Familiarity with tools like JIRA, Asana, or other project management platforms. Knowledge of user experience (UX) design principles. Experience working with APIs and technical teams. Data-driven mindset with experience in A/B testing and user research methodologies. Ema Unlimited is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or genetics.

Who We Are Ema is building the next generation AI technology to empower every employee in the enterprise to be their most creative and productive. Our proprietary tech allows enterprises to delegate most repetitive tasks to Ema, the AI employee. We are founded by ex-Google, Coinbase, Okta executives and serial entrepreneurs. We’ve raised capital from notable investors such as Accel Partners, Naspers, Section32 and a host of prominent Silicon Valley Angels including Sheryl Sandberg (Facebook/Google), Divesh Makan (Iconiq Capital), Jerry Yang (Yahoo), Dustin Moskovitz (Facebook/Asana), David Baszucki (Roblox CEO) and Gokul Rajaram (Doordash, Square, Google). Our team is a powerhouse of talent, comprising engineers from leading tech companies like Google, Microsoft Research, Facebook, Square/Block, and Coinbase. All our team members hail from top-tier educational institutions such as Stanford, MIT, UC Berkeley, CMU and Indian Institute of Technology. We’re well funded by the top investors and angels in the world. Ema is based in Silicon Valley and Bangalore, India. This will be a hybrid role where we expect employees to work from office three days a week. Who You Are We're looking for an innovative and passionate Machine Learning Engineers to join our team. You are someone who loves solving complex problems, enjoys the challenges of working with huge data sets, and has a knack for turning theoretical concepts into practical, scalable solutions. You are a strong team player but also thrive in autonomous environments where your ideas can make a significant impact. You love utilizing machine learning techniques to push the boundaries of what is possible within the realm of Natural Language Processing, Information Retrieval and related Machine Learning technologies. Most importantly, you are excited to be part of a mission-oriented high-growth startup that can create a lasting impact. You Will Conceptualize, develop, and deploy machine learning models that underpin our NLP, retrieval, ranking, reasoning, dialog and code-generation systems. Implement advanced machine learning algorithms, such as Transformer-based models, reinforcement learning, ensemble learning, and agent-based systems to continually improve the performance of our AI systems. Lead the processing and analysis of large, complex datasets (structured, semi-structured, and unstructured), and use your findings to inform the development of our models. Work across the complete lifecycle of ML model development, including problem definition, data exploration, feature engineering, model training, validation, and deployment. Implement A/B testing and other statistical methods to validate the effectiveness of models. Ensure the integrity and robustness of ML solutions by developing automated testing and validation processes. Clearly communicate the technical workings and benefits of ML models to both technical and non-technical stakeholders, facilitating understanding and adoption. Ideally, You'd Have A Master’s degree or Ph.D. in Computer Science, Machine Learning, or a related quantitative field. Proven industry experience in building and deploying production-level machine learning models. Deep understanding and practical experience with NLP techniques and frameworks, including training and inference of large language models. Deep understanding of any of retrieval, ranking, reinforcement learning, and agent-based systems and experience in how to build them for large systems. Proficiency in Python and experience with ML libraries such as TensorFlow or PyTorch. Excellent skills in data processing (SQL, ETL, data warehousing) and experience working with large-scale data systems. Experience with machine learning model lifecycle management tools, and an understanding of MLOps principles and best practices. Familiarity with cloud platforms like GCP or Azure. Familiarity with the latest industry and academic trends in machine learning and AI, and the ability to apply this knowledge to practical projects. Good understanding of software development principles, data structures, and algorithms. Excellent problem-solving skills, attention to detail, and a strong capacity for logical thinking. The ability to work collaboratively in an extremely fast-paced, startup environment. Ema Unlimited is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or genetics.

Opportunity Summary Ema is building the next generation AI technology to empower every employee in the enterprise to be their most creative and productive. Our proprietary tech allows enterprises to delegate most repetitive tasks to Ema, the Universal AI employee. We are founded by ex-Google, Coinbase, Okta executives, and serial entrepreneurs. We’re well-funded by the top investors and angels in the world. Ema is based in Silicon Valley and Bangalore. This will be a hybrid role where we expect employees to work from office three days a week. In This Role, You Will Design, develop, and implement exceptional user interfaces for web applications, using modern web technologies such as HTML, CSS, and JavaScript. Collaborate closely with product managers, UX designers, and other stakeholders to gather requirements, own the user experience, develop wireframes, and create high-fidelity prototypes. Develop and maintain API integrations, ensuring seamless communication between front-end and back-end systems, as well as with third-party services. Build, test, and deploy web applications using a variety of web development frameworks, such as React, Angular, Vue.js, or Next.js. Troubleshoot and resolve UI-related issues, guaranteeing a consistent and optimal user experience across multiple platforms and devices. Build end-to-end writing clean, maintainable, and well-documented code, adhering to established coding standards and deploy/debug using platforms like Vercel. Ideally, You'd Have Bachelor's degree in Computer Science, Web Development, or a related field, or equivalent work experience. A minimum of 5 years of professional experience in UI engineering, with a focus on API integration, data visualization, and web app development. Strong proficiency in HTML, CSS, and JavaScript, as well as experience with modern front-end frameworks, such as React, Angular, Vue.js or Next.js. Experience with RESTful and gRPC APIs and API integration, as well as familiarity with JSON, XML, and OAuth. Knowledge of back-end technologies, such as Python, and experience with server-side frameworks, such as FastAPI, is a plus. Familiarity with version control systems, such as Git, and build/deploy platforms such as Vercel. Excellent problem-solving and analytical skills, with a keen eye for user experience and a strong commitment to delivering the highest-quality user experience. Strong communication and collaboration skills, with the ability to work effectively both independently and as part of a team. Experience working with global teams Ema Unlimited is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or genetics.

Join Ema Unlimited, a pioneering company at the forefront of Generative AI technology. We are seeking a talented Product Designer to contribute to the development of Ema, our Universal AI Employee. In this role, you will design user experiences that simplify complex workflows and enhance productivity for enterprises globally. About Ema Ema is building the next generation AI technology to empower every employee in the enterprise to be their most creative and productive. Our proprietary tech allows enterprises to delegate most repetitive tasks to Ema, the AI employee. We are founded by ex-Google, Coinbase, Okta executives and serial entrepreneurs. We’ve raised capital from notable investors such as Accel Partners, Naspers, Section32 and a host of prominent Silicon Valley Angels including Sheryl Sandberg (Facebook/Google), Divesh Makan (Iconiq Capital), Jerry Yang (Yahoo), Dustin Moskovitz (Facebook/Asana), David Baszucki (Roblox CEO) and Gokul Rajaram (Doordash, Square, Google). Our team is a powerhouse of talent, comprising engineers from leading tech companies like Google, Microsoft Research, Facebook, Square/Block, and Coinbase. All our team members hail from top-tier educational institutions such as Stanford, MIT, UC Berkeley, CMU and Indian Institute of Technology. We’re well funded by the top investors and angels in the world. Ema is based in Silicon Valley and Bangalore, India. This will be a hybrid role where we expect employees to work from the office three days a week. Role Overview We are seeking a talented Product Designer to contribute to the development of Ema, our Universal AI Employee. In this role, you will design user experiences that simplify complex workflows and enhance productivity for enterprises globally. Roles And Responsibilities User-Centered Design: Create intuitive and visually appealing user interfaces by considering market analysis, data insights, customer feedback, and technical constraints. Collaboration: Work closely with cross-functional teams including user research, engineering, and product management to bring design concepts to life. Prototyping: Quickly and thoroughly develop user flows, wireframes, design mockups, and prototypes to conceptualize new product initiatives. Simplification: Relentlessly simplify and distill complex processes into elegant and user-friendly interfaces. Consistency: Establish and maintain detailed user-interface patterns and design system specifications, ensuring consistent application across all products Communication: Effectively communicate complex design concepts across various audiences and organizational levels. Continuous Improvement: Incorporate feedback from users and team members to continuously improve the design and functionality of our products. Qualifications Experience: 5+ years of experience in UX/UI design, with a portfolio showcasing your ability to create intuitive and user-centered designs. Technical Skills: Proficiency in design tools such as Figma, Adobe XD, Sketch or similar. Strong understanding of current web technologies and best practices. Analytical Skills: Ability to use data to inform design decisions and demonstrate a critical awareness of the implications on user-centered design. Detail-Oriented: Strong attention to detail with the ability to thrive in a fast-paced, dynamic environment. Team Player: Comfortable working on technical teams and collaborating across different departments. Education: Bachelor’s degree in Design, Human-Computer Interaction (HCI), or a related field. Preferred Qualifications Examples of Shipped Work: Demonstrated experience with shipped work across multiple platforms. Mentorship: Experience mentoring junior designers. Innovation: Passion for learning and driving innovation in UX design. Why Ema Unlimited? Innovative Technology: Be a part of a groundbreaking company transforming enterprise workflows with Generative AI. Talented Team: Work alongside a powerhouse team of engineers and designers from leading tech companies and top-tier educational institutions. Growth Opportunities: Ema Unlimited is backed by prominent investors, providing ample opportunities for professional growth and development. Hybrid Work Environment: Enjoy the flexibility of a hybrid work setup, with the opportunity to collaborate in our Mountain View offices. Join us at Ema Unlimited and help shape the future of enterprise productivity with cutting-edge AI technology. Ema Unlimited is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or genetics.

Role Ema is building the next generation AI technology to empower every employee in the enterprise to be their most creative and productive. Our proprietary tech allows enterprises to delegate most repetitive tasks to Ema, the Universal AI employee. We are founded by ex-Google, Coinbase, Okta executives, and serial entrepreneurs. We’re well-funded by the top investors and angels in the world. Ema is based in Silicon Valley with offices in Bangalore. In this role you will drive: Customer Engagement Develop deep relationships with enterprise customers across various industries. Understand customer needs, business goals, and challenges to align solutions effectively. Serve as the trusted advisor and single point of contact for enterprise accounts. Conduct regular business reviews to track KPIs, drive adoption, and showcase value. Customer Onboarding & Product Adoption Manage the onboarding process, ensuring smooth deployment and integration. Train and educate customer teams on product usage, new features, and best practices. Monitor product adoption and proactively address potential challenges. Retention & Growth Identify upselling and cross-selling opportunities to help customers expand their usage. Manage renewals and reduce churn by addressing risks and advocating customer needs internally. Collaborate with the sales team to drive account expansions and referrals. Issue Resolution & Customer Advocacy Partner with technical support to resolve issues quickly and efficiently. Escalate critical customer concerns to relevant internal stakeholders. Act as the voice of the customer, providing product feedback and insights to the product team. Metrics & Reporting Track key metrics such as NPS, customer health scores, and renewal rates. Maintain customer records, activities, and progress in the CRM system. Skills And Qualifications Relevant Experience: 5+ years in Customer Success, preferably in Enterprise SaaS Knowledge of AI: Familiarity with artificial intelligence technologies, concepts, and applications, with the ability to articulate their value proposition to potential customers. Communication Skills: Excellent verbal and written communication skills, with the ability to effectively convey complex information and build rapport with diverse audiences. Strategic Thinking: Strong analytical and problem-solving skills, with the ability to understand customer needs, identify opportunities, and develop tailored solutions to drive sales growth. Negotiation Skills: Demonstrated ability to negotiate and close deals, with a keen understanding of pricing strategies, contract terms, and negotiation tactics. Customer Focus: Customer-centric mindset with a commitment to delivering exceptional service and building long-term relationships with clients. Adaptability: Ability to thrive in a fast-paced startup environment, with the flexibility to adapt to changing priorities, overcome challenges, and seize opportunities for growth. Ema is the right place for you if you have: A hustler's mindset with a strong sense of urgency and a bias for action. You should be a self-starter who thrives in a fast-paced, results-driven environment. Like to own and drive projects with a high bar on quality. We will always love it if you take ownership of a problem and try to solve it without asking for permission. Like to measure the impact of everything that you do and set and achieve aggressive goals Are willing to roll up your sleeves and get things done. We don’t have manager roles at Ema - everyone is expected to do the work of an IC as well. To get a better understanding of the culture at Ema, please read our values, operating principles and blogs Benefits Competitive salary and performance-based bonuses. Opportunity to be the founding Customer Success Specialist with one of the industry’s leaders in the agentic AI space Ema Unlimited is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or genetics.

Who We Are Ema is building the next generation AI technology to empower every employee in the enterprise to be their most creative and productive. Our proprietary tech allows enterprises to delegate most repetitive tasks to Ema, the AI employee. We are founded by ex-Google, Coinbase, Okta executives and serial entrepreneurs. We’ve raised capital from notable investors such as Accel Partners, Naspers, Section32 and a host of prominent Silicon Valley Angels including Sheryl Sandberg (Facebook/Google), Divesh Makan (Iconiq Capital), Jerry Yang (Yahoo), Dustin Moskovitz (Facebook/Asana), David Baszucki (Roblox CEO) and Gokul Rajaram (Doordash, Square, Google). Our team is a powerhouse of talent, comprising engineers from leading tech companies like Google, Microsoft Research, Facebook, Square/Block, and Coinbase. All our team members hail from top-tier educational institutions such as Stanford, MIT, UC Berkeley, CMU and Indian Institute of Technology. We’re well funded by the top investors and angels in the world. Ema is based in Silicon Valley and Bangalore, India. This will be a hybrid role where we expect employees to work from office three days a week. Who You Are We are seeking an experienced DevOps Engineer to join our growing team and play a pivotal role in designing and building our platform and infrastructure as we continue to scale our product and user base. As a part of our team, you will be working in a dynamic, fast-paced environment to ensure the reliability, scalability, and performance of our systems, while focusing on service architecture and deployment, query optimization, distributed systems, data and machine learning infrastructure, and security and authentication. Most importantly, you are excited to be part of a mission-oriented, fast-paced, high-growth startup that can create a lasting impact. You Will Partner with product teams to architect, design, and build the foundational infrastructure for our products. Exhibit agility in technology decision-making and adaptability in work methodologies, given our dynamic early-stage startup environment. Capable of building infrastructure components from scratch, matching the rapid velocity demands of an early-stage startup. Design, develop, and deploy highly available and scalable Multi-tenant SaaS solutions on any one of the public cloud networks like AWS, Azure and GCP. Leverage technologies such as Kubernetes, Helm, Terraform, and Istio to achieve infrastructure resilience. Drive the automation of infrastructure tasks, from provisioning to configuration management and deployment, utilizing tools like Terraform, Ansible, and Kubernetes. Collaborate closely with the software development team to refine CI/CD pipelines, e.g., using GitHub Actions and Cloud Build tools, enhance service interfaces, and improve the overall developer experience. Do Scripting in Shell, Python. Nice to Have ML/OPs experience Architect and implement advanced observability solutions using tools like Prometheus and Grafana. Ensure real-time alerting and error tracking with Sentry and Pagerduty to maintain system health and performance. Proactively and automatically identify and remediate infrastructure vulnerabilities, ensuring the highest level of security and compliance standards. Deploy comprehensive testing frameworks, including tools like Selenium for end-to-end testing. Ensure robust integration and system testing to maintain software quality. Engineer sophisticated network designs that facilitate a multi-cloud data-plane through private links, all while centralizing the control plane within cloud provider service. Performance Analysis: Regularly monitor system health, analyze performance metrics, and recommend enhancements. This includes optimizing database queries and ensuring peak database performance. Experience with query optimization, data normalization, and related performance improvement techniques. Experience with event-driven data and machine learning infrastructure, including streaming pipelines, database systems, model training Qualifications Bachelor's or Master's degree in Computer Science or related field. 4+ years of experience in Infrastructure engineering, or a similar role, preferably using Azure. Excellent problem-solving skills and the ability to work under pressure in a fast-paced environment. Ability to work independently and as part of a team Experience working with global teams Experience with air-gapped cloud environments or private clouds Ema Unlimited is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or genetics.

Opportunity Summary Ema is building the next generation AI technology to empower every employee in the enterprise to be their most creative and productive. Our proprietary tech allows enterprises to delegate most repetitive tasks to Ema, the Universal AI employee. We are founded by ex-Google, Coinbase, Okta executives, and serial entrepreneurs. We’re well-funded by the top investors and angels in the world. Ema is based in Silicon Valley with offices in Bangalore. This will be a hybrid role where we expect employees to work from the office three days a week. Role Overview As a Platform Product Manager at Ema Unlimited, you will drive the vision, strategy, and execution for our core infrastructure and platform capabilities. You'll work closely with engineering, GTM, and partner teams to ensure the Ema platform is reliable, scalable, and always ahead of product needs. This role is ideal for a technically fluent product leader who thrives in fast-paced, high-ownership environments. Roles and Responsibilities Platform Vision & Roadmap Define and evolve the long-term vision for Ema’s infrastructure platform. Maintain a roadmap that balances innovation with scalability and security. Execution & Delivery Drive end-to-end delivery of high-impact platform features. Set aggressive goals and track performance through clear metrics. Balance partner/customer needs with engineering feasibility. Partner & Product Enablement Anticipate and resolve onboarding and operational challenges for internal and external partners. Build infrastructure to empower partners and teams to operate seamlessly on Ema’s platform. Cross-functional Collaboration Collaborate deeply with Engineering, GTM, and partner-facing teams to ensure platform success. Provide product education and resources to internal stakeholders. Product Success & Growth Track adoption and usage metrics to identify growth opportunities. Constantly improve based on data insights and partner feedback. Eligibility Criteria Experience 5+ years of product management experience in fast-paced B2B, SaaS, or enterprise tech environments. Proven background managing backend or infrastructure platforms at scale. Technical Background Degree in Computer Science or related field; must be able to navigate deep technical discussions. Strong grasp of agentic and generative AI technologies is a plus. Skills & Attributes Exceptional strategic thinking, execution rigor, and partner empathy. Strong communication skills with the ability to translate tech for non-technical audiences. Data-driven decision-maker with analytical depth. Cultural fit: ownership mindset, curiosity, adaptability, and collaborative spirit. Ema Unlimited is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or genetics.

(Executive, Post-Sales Hybrid — or Bangalore 3 days/week on-site) About Ema Ema is a Series-A startup ( $61 M raised; Accel, Section 32, Prosus, Wipro Ventures, Hitachi Ventures ) that builds the Universal AI Employee – an agentic AI network that observes, reasons and acts across 200+ SaaS and internal APIs via our Generative Workflow Engine™ (GWE). Emerging from stealth in 2024, we have tripled our customer base and forged GTM alliances with Microsoft, Teleperformance, Google, Wipro, Hitachi Digital Services, ISG, KPMG, PWC and NDI . Founded by ex-Google, Coinbase, and Okta executives, we operate out of Silicon Valley and Bangalore. The Opportunity Reporting to the CEO, the Head of Customer Value & Experiences owns the entire post-sales P&L and customer journey – from first pilot to global roll-out and renewal. You will scale Ema’s TAM (Technical Account Management), Customer Value Engineering, and Support functions to propel our next phase of growth (from ~$4 M to $40 M ARR). Success means shorter time-to-value, 130 %+ net-revenue-retention, and NPS ≥ 70. Key Responsibilities Strategy & Planning - Define a 24-month post-sales roadmap that aligns with company OKRs and investor milestones; translate into quarterly targets for TTV, adoption, NRR, and gross margin. Delivery Excellence - Guarantee 100 % enterprise implementations go live on-time / on-budget with onboarding NPS ≥ 80; codify a global playbook that halves average time-to-value within 12 months. Customer Health & Expansion - Own health‐scoring, QBRs, and exec-level success plans; drive ≥ 35 % upsell / cross-sell penetration and partner with Sales on renewal negotiations. Support & Incident Governance - Stand-up tiered, follow-the-sun support; achieve 90 %+ CSAT and 20 % YoY reduction in median resolution time through automation and self-service. Voice of Customer (VOC) - Institute a 60-day closed-loop VOC program that feeds product requirements to GWE and Fusion squads; prioritize roadmap features with $ impact models. Organizational Leadership - Hire, coach, and retain a world-class org (TAM, CVE, Support) across US & India; embed a high-bar culture of ownership, data-driven decision-making, and operational excellence. Ideal Profile 12 + yrs leading post-sales orgs (CS, TAM, Value Engineering) in high-growth B2B SaaS or AI infrastructure; 5 + yrs at VP/Head-of level. Proven ownership of $10 M-$50 M ARR portfolios with NRR ≥ 120 %. Deep fluency in agentic/LLM architectures, cloud (AWS/Azure/GCP), APIs & enterprise integrations; able to whiteboard a secure, scalable GWE deployment for a Fortune 1000. Track record of building geo-distributed teams and process at seed-to-Series C startups. Certifications (PMP, Six-Sigma Black Belt, ScrumMaster) or equivalent operational rigor. Executive gravitas with C-suite customers; inspires trust and action across Product, Sales, and Engineering. Why Ema Category leadership in agentic AI – backed by Accel, Section 32, Prosus, and Microsoft High-impact seat at the exec table – shape GTM, product, and culture. Hybrid flexibility, competitive comp (cash + equity), and fast growth trajectory. Culture built on Quality, Ownership, Impact, and Radical Collaboration. Ema Unlimited is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or genetics.

Who We Are Ema is building the next generation AI technology to empower every employee in the enterprise to be their most creative and productive. Our proprietary tech allows enterprises to delegate most repetitive tasks to Ema, the AI employee. We are founded by ex-Google, Coinbase, Okta executives and serial entrepreneurs. We’ve raised capital from notable investors such as Accel Partners, Naspers, Section32 and a host of prominent Silicon Valley Angels including Sheryl Sandberg (Facebook/Google), Divesh Makan (Iconiq Capital), Jerry Yang (Yahoo), Dustin Moskovitz (Facebook/Asana), David Baszucki (Roblox CEO) and Gokul Rajaram (Doordash, Square, Google). Our team is a powerhouse of talent, comprising engineers from leading tech companies like Google, Microsoft Research, Facebook, Square/Block, and Coinbase. All our team members hail from top-tier educational institutions such as Stanford, MIT, UC Berkeley, CMU and Indian Institute of Technology. We’re well funded by the top investors and angels in the world. Ema is based in Silicon Valley and Bangalore, India. This will be a hybrid role where we expect employees to work from the office three days a week. Who You Are The ideal candidates will be responsible for identifying, engaging, and qualifying potential customers. You’ll play a pivotal role in expanding our customer base by connecting enterprise organizations with our enterprise sales team. We’re looking for SDRs who can produce, learn quickly, and adapt to a variety of solutions and outreach methods. We want someone who is driven, eager to learn, and willing to put in the time to make Ema successful. Responsibilities To create qualified opportunities for the sales team. Use different outreach methods to engage our ICP(LinkedIn, Email sequencing, cold calls.) Work closely with marketing, drive attendance to webinars, follow up with attendees, help set up meetings for our sales teams at different events. Work closely with sales to help book meetings for targeted accounts Own your book of business (Know your metrics, SQL’s value, and assigned solutions) Qualifications Minimum of 3 years of experience in a Sales/Business Development or similar role, ideally in SaaS or technology-driven companies. Proven track record of successful lead generation, qualification, and pipeline management. Has experience selling platform like products with multiple capabilities Familiarity with Hubspot and other sales engagement tools. Exceptional verbal and written communication skills. Experience in a fast-paced startup environment is a plus. Ema Unlimited is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or genetics.

Who we are Ema is building the world s largest agentic AI platform to revolutionize enterprise productivity. Our proprietary technology enables companies to delegate repetitive tasks to Ema, the Universal AI employee, unlocking 10x gains in workforce efficiency. Founded by ex-Google, Coinbase, Flipkart, and Okta executives, we bring deep product and scaling expertise to this mission. Our team includes top engineers from Google, Microsoft Research, Facebook, Square, and Coinbase, and alumni of Stanford, MIT, UC Berkeley, CMU, and IITs. We ve raised over $60M from top-tier investors including Accel, Naspers/Prosus, Section32, SCB10X, Sozo Ventures, Hitachi Ventures, and prominent angels like Sheryl Sandberg, Jerry Yang, and Dustin Moskovitz. Ema is headquartered in Silicon Valley with a second hub in Bangalore, India. This is a hybrid role requiring in-office work three days per week. Role Overview As the Revenue Operations Manager, you will play a critical part in scaling and optimizing our revenue engine as we bring cutting-edge generative AI platforms to enterprise customers. Reporting to the Head of Revenue Operations and working closely with the Chief Commercial Officer, you will help ensure a high-quality pipeline across all lead sources, streamline revenue processes, and drive operational excellence to accelerate deal velocity across the funnel. This is a rare opportunity to join an ambitious startup at the Series A stage, build foundational systems from the ground up, and influence go-to-market strategy through data-driven insight and operational rigor. Roles and Responsibilities: Pipeline Management & Forecasting: Partner with the CCO to monitor, forecast, and optimize pipeline health across inbound, outbound, partner, and marketing channels. Ensure data accuracy and visibility into key revenue metrics such as coverage ratios, stage conversion rates, and forecast attainment. Build and maintain dashboards and reporting infrastructure to support real-time decision-making. Deal Acceleration & Funnel Optimization: Analyze sales cycle velocity, identify friction points, and develop scalable solutions to improve win rates and reduce time-to-close. Collaborate with GTM teams to standardize processes for lead qualification, opportunity progression, and handoffs between functions. Systems & Tools: Manage and optimize RevOps tech stack including CRM (e.g., Salesforce, HubSpot), sales enablement, and automation tools. Drive system hygiene, process documentation, and training for the commercial team. Cross-functional Collaboration: Work closely with Sales, Marketing, Customer Success, and Product teams to align on goals, lead routing, territory management, and attribution models. Support annual and quarterly planning processes including territory design, quota setting, and performance analysis. Insights & Strategy: Generate actionable insights from revenue data to inform GTM strategy, campaign targeting, and resource allocation. Identify trends and gaps in the funnel and recommend improvements to messaging, tactics, or segmentation. Qualifications 3+ years of experience in Revenue Operations, Sales Operations, or a similar role in a B2B SaaS or tech startup environment. Strong understanding of enterprise sales processes and funnel dynamics. Proficiency in CRM systems (e.g., Salesforce, HubSpot) Demonstrated ability to work cross-functionally and drive alignment among GTM teams. High attention to detail, structured thinking, and a bias for action in ambiguous, fast-paced environments. Preferred Qualifications Experience working in an early-stage (Series A/B) startup environment. Background in selling to enterprise customers or supporting enterprise sales teams. Familiarity with the generative AI space or deep interest in AI/ML technologies. Experience with lead scoring, account-based marketing, or multi-touch attribution. Exposure to forecasting methodologies (e.g., MEDDIC, BANT, or similar frameworks).