This position is posted by Jobgether on behalf of a partner company. We are currently looking for a
Senior Customer Success Manager
in
India
.In this role, you will be responsible for driving customer success and building long-term, strategic relationships with SMB and Commercial clients. You will act as a trusted advisor, understanding client objectives and helping them maximize the value of your company’s solutions. By collaborating closely with internal teams, you will proactively address client challenges, mitigate risks, and ensure high levels of product adoption and satisfaction. This position requires a solution-oriented mindset, excellent communication skills, and the ability to balance strategic account management with hands-on problem-solving. You will also mentor junior team members and contribute to continuous improvement in customer success strategies. The role offers the opportunity to influence both client outcomes and internal processes in a dynamic SaaS environment.
Accountabilities
- Build and maintain strong relationships with key clients, acting as their primary point of contact for escalations and guidance.
- Develop and execute strategic account plans to drive adoption, retention, and growth opportunities.
- Monitor account health, track usage metrics, and identify potential risks to proactively mitigate churn.
- Advocate for clients’ needs internally, providing feedback to product and operations teams for feature enhancements and process improvements.
- Collaborate with sales, product, and support teams to ensure seamless delivery of solutions and alignment on client objectives.
- Provide mentorship and guidance to junior Customer Success team members, promoting best practices and knowledge sharing.
- Generate regular performance reports and insights to inform internal stakeholders of customer trends, challenges, and opportunities.
Requirements
- Bachelor’s degree in Business Administration, Marketing, or a related field; Master’s preferred.
- 5+ years of experience in Customer Success or Account Management within a B2B SaaS environment.
- Proven track record of managing complex client relationships and driving customer success initiatives.
- Strong analytical skills to interpret data, identify trends, and make informed decisions.
- Excellent verbal and written communication skills with the ability to explain complex concepts to technical and non-technical audiences.
- Strategic thinker with proactive problem-solving abilities and solution-oriented mindset.
- Team player with leadership experience and a passion for mentoring and developing others.
Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health and wellness benefits.
- Flexible work arrangements, including remote options.
- Professional development and career growth opportunities.
- Collaborative and innovative work environment encouraging creativity.
- Hybrid or fully remote work models depending on role requirements.
Why Apply Through Jobgether?
We use an
AI-powered matching process
to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.We appreciate your interest and wish you the best!Why Apply Through Jobgether?
Data Privacy Notice:
By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
