This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Customer Success Manager in India.
In this role, you will be responsible for ensuring the success and satisfaction of clients by building strong relationships, understanding their objectives, and providing strategic guidance. You will manage SMB and Commercial accounts, driving adoption, retention, and growth while acting as a trusted advisor to key stakeholders. This position requires collaboration with internal teams such as sales, product, and support to deliver seamless solutions and proactively address challenges. You will monitor account health, analyze performance metrics, and advocate for customer needs internally. The role offers opportunities for leadership, mentoring, and professional growth within a dynamic, remote-friendly environment focused on client impact and innovation.
Accountabilities
- Build and maintain strong relationships with clients, serving as their primary point of contact and trusted advisor.
- Develop and execute strategic account plans to maximize value for both the client and the company.
- Monitor account health, adoption, and usage patterns to proactively identify risks and implement mitigation strategies.
- Collaborate with internal teams to ensure seamless delivery of solutions and alignment of customer success strategies.
- Advocate for the voice of the customer, providing insights and feedback to influence product development and process improvements.
- Track key performance metrics, generate reports, and present insights to internal stakeholders and senior management.
- Mentor and guide junior team members, fostering a collaborative and high-performing customer success team.
Requirements
- Bachelor’s degree in Business Administration, Marketing, or a related field; Master’s preferred.
- 5+ years of experience in customer success or account management within a B2B SaaS environment.
- Proven track record managing complex client relationships and driving measurable customer success outcomes.
- Strong analytical skills to interpret data, trends, and insights for strategic decision-making.
- Excellent communication and presentation abilities, capable of conveying complex concepts to diverse audiences.
- Strategic, solution-oriented thinker with a proactive approach to problem-solving.
- Leadership skills and experience mentoring team members in a collaborative environment.
Benefits
- Competitive salary with performance-based incentives.
- Comprehensive health benefits package.
- Flexible work arrangements, including fully remote options.
- Opportunities for professional growth and career advancement.
- Dynamic, collaborative work culture with emphasis on innovation and creativity.
- Leadership development and mentorship opportunities within the customer success team.
Why Apply Through Jobgether?
We use an
AI-powered matching process
to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.We appreciate your interest and wish you the best!
Data Privacy Notice:
By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
