About Druva: Druva is trusted by thousands of enterprises, including 60 of Fortune 500, to make data more resilient and accelerate their journey to the cloud. Visit druva.com and follow us on LinkedIn, Twitter and Facebook. About Role: We are on the hunt for a passionate and hungry SMB Account Manager. This role acts as a key individual contributor on a Sales team that consistently delivers market leading retention rates and expansion through cross-sells upsells. The team you ll join is a culmination of individuals who are passionate about customer loyalty committed to bringing the right people together with the intention of securing and growing our revenue. Your ability to drive business processes, manage heavy transaction workloads with keen attention to detail, and build automation into our workflow will enable the team to secure more revenue prior to the subscription expiration date ultimately removing the risk of churn. You are driven, curious, intelligent and deeply passionate about your craft. You will remove barriers to customer retention and collaborate with the broader customer success team to deliver a high value customer experience at time of renewal. This is a demanding role that requires strong passion, priority management and interpersonal skills. What You Will Be Doing You will own, drive, and lead the renewals process in collaboration with the account team to preserve and enhance customer contracts and relationships You will actively engage with key decision-makers to identify customer requirements and uncover roadblocks to ensure on-time commitments You will maintain and report an accurate rolling 90-day forecast of renewals in your territory You will negotiate and execute renewal contracts that align to customer goals You will discover and identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth Develop playbook for renewal engagement maximizing revenue retention Build an account plan with the respective cross-collaboration teams (Renewals, Customer Success, etc.) to identify areas to expand the account with upsells, cross-sells and multi-product adoption. Break into new lines of business groups within the defined accounts. Map Druva solutions to the customer s unique business and technical requirements to ensure strategic long-term value Leverage technology alliance partners like AWS and other VAR s like CDW/SHI etc. to build the account plan and navigate the account. Create/Manage a sales funnel of opportunities from start-to-finish and track in Salesforce.com Arranging and helping to conduct initial product demonstrations and presentations Ongoing account management to ensure customer satisfaction and to drive additional cross-sell/up-sell opportunities What You Should Have 3+ years of Technical Sales / Customer Success / Account Management experience preferably within an Enterprise SaaS organization Solid understanding of Enterprise SaaS applications and collaboration technology Consistent track record of achieving personal and team goals History of thriving in a rapidly-changing environment Ability to grow business in a strategic manner, i.e. creating new processes and initiatives Bachelor degree required Desired Skills And Experience Data Backup/Data Protection/ Storage or SaaS sales experience Customer Success/Service background Formal training in a recognized sales methodology Prior experience using Salesforce On any given day, you ll be doing one or all of these things: Quoting and building the renewal opportunities as well as order forms for the Sales Renewal team. Work reactively on cancellation requests. Closing out opportunities by cross-checking paperwork and data to ensure accuracy in Salesforce. Propose and build processes that will aid in the automation of renewal workflow Act as liaison between Finance, Sales, and Customers. Assisting the Billing team with collections.

Druva is trusted by thousands of enterprises, including 60 of Fortune 500, to make data more resilient and accelerate their journey to the cloud. Visit druva.com and follow us on LinkedIn , X and Facebook . Druva is hiring an exceptional Account Executive for the Enterprise segment in India, responsible for building the sales pipeline, and closing business within the defined sales territory for both existing and new customers. The role will report directly to the Country Manager, India & SAARC. The ideal candidate should be a highly motivated self-starter who enjoys both the challenges and rewards associated with a successful scale-up company. The ideal candidate will be detail oriented, process driven, and consultative in their sales approach. You should have a consistent track record of success in achieving new customer acquisition, managing incremental revenue bookings from both existing and new customers, as well as working with national and regional channel partners. In addition you should be comfortable selling a solution and technologies within a SaaS scale-up environment to IT contacts at a variety of levels within an organization. Responsibilities: Manage sales in the assigned territory (hybrid role; existing customers and new business) Execute on the full sales cycle end to end at Enterprise accounts, from initial contact to point of sale. Work closely with counterparts in Renewals to ensure Druva customer subscription renewals and to avoid churn and downsell in existing customers Support and work with channel partners to scale sales reach in the region. Includes resellers and distributors. Establish awareness of Druva s solution, generate leads, communicate the value proposition, and close deals in the region. Deliver awe-inspiring product presentations and demos, provide timely and insightful responses to customer queries, and recommend creative ways Druva can solve business problems. Attain a deep understanding of Druva s solutions and its competitive positioning in the market. Be a subject matter expert. Lead creation of proposals and responses to RFIs/RFPs working in conjunction with the Solution Engineer. Reporting: Maintain a complete and timely report of the regional pipeline in the assigned territory. Prepare, communicate, and execute to a thorough business plan. Meet or exceed revenue quota. Qualifications: 7+ years of software sales experience (Backup or SaaS experience a plus) Experienced in selling into the IT organizations of Enterprise customers in India. We will want to see strong and consistent performance & earnings background Experience managing and selling through a channel. Structured sales process, familiar with MEDDPIC deal management framework Strong technical acumen Comfortable with justifying sales with compelling business case (financial TCO, ROI etc.) Willingness to travel up to 30%, mostly domestic.. Fluency in English College degree from a top-tier university (Masters or MBA a plus) Personal Attributes: Entrepreneurial spirit : passionate about joining a scale-up, adaptable to changing situations Technologist : understand the problems faced by todays IT organizations and how to apply current technologies to solve them Self-starter : take responsibility and do what it takes to get the job done with minimal direction Team Player : build relationships across Druva s regional and global organization, sharing and learning from others Organized : lead complex efforts and initiatives, breaking them down into tasks, and clearly communicate progress Pragmatic : analyze trade-offs and prioritize tasks in order to achieve important objectives High professional standards : a commitment to individual and organizational excellence Excellent verbal and written communications skills : succinctly and clearly communicate with customers, peers, and management

Druva is the leading provider of data security solutions, empowering customers to secure and recover their data from all threats. The Druva Data Security Cloud is a fully managed SaaS solution offering air-gapped and immutable data protection across cloud, on-premises, and edge environments. By centralizing data protection, Druva enhances traditional security measures and enables faster incident response, effective cyber remediation, and robust data governance. Trusted by nearly 7,500 customers, including 75 of the Fortune 500, Druva safeguards business data in an increasingly interconnected world. Visit druva.com and follow us on LinkedIn , X and Facebook . Role Overview As Manager - Cloud Operations , you will play a key role in managing Druva s cloud infrastructure and operational excellence across a large-scale SaaS environment. You will lead a team of engineers responsible for cloud infrastructure stability, performance, observability, cost management, and operational automation. This role requires a hands-on technical leader with strong AWS experience, who can drive improvements, enforce best practices, and ensure service availability in a 24x7 environment.. Key Responsibilities: Team Management : 8 - 10 years of experience in Cloud Operations, including at least 2+ years in a people management role. Provide technical guidance and support to engineers, ensuring they deliver their best work Represent and lead the team in cross-functional discussions and remove obstacles to productivity Hire, coach, and retain high-performing talent. Technical Strategy and Execution : Drive automation efforts to reduce manual intervention, improve system reliability, and enhance operational efficiency. Ensure compliance with security protocols and industry standards Collaborate with DevOps teams for continuous improvement of the SRE team across. Advocate for cost-efficiency methodologies while maintaining system performance. System Reliability and Performance: Conduct periodic reviews of the system performance and Red flag application breaches for adherence to SLOs to devise deployment strategies. Ensure the availability, security and scalability of systems through proactive monitoring and incident management. Oversee incident response processes, root cause analysis and post-mortem reviews to bring visibility to Druvas cloud availability and performance. Collaboration : Work with engineering teams for effective deployment of SaaS services to prod. Conduct cross functional meetings with RHD owners to apprise the of deployment quality. COGS: Ensure reservation posture adherence. Report COGS anomalies via automated detection tools and in-house alerts. Conduct thorough analysis of Unit costs and report anomalies and customer behavior trends aligning with Cost anomalies. Security and Compliance : Conduct periodic schedule of validations for ensuring adherence to compliance. Collaborate with security teams to devise quarterly execution strategies for delivering security roadmap goals. Respond to critical security alerts.

Druva Inc. is looking for Data Analyst & System Administrator to join our dynamic team and embark on a rewarding career journey Installing, configuring, and maintaining servers, network equipment, and storage systems to ensure high availability and performance Managing and maintaining systems security, including firewalls, access control, and security protocols, to ensure the confidentiality and protection of sensitive data Monitoring systems performance and capacity, and making recommendations for upgrades and improvements Responding to technical support requests and resolving technical issues, including troubleshooting hardware and software problemsPerforming regular backups and disaster recovery operations, ensuring the availability and integrity of data Managing user accounts and permissions, and maintaining accurate documentation of systems configurations and changes Collaborating with other teams and departments, such as IT, operations, and security, to ensure that systems align with business needs

Druva, the autonomous data security company, puts data security on autopilot with a 100% SaaS, fully managed platform to secure and recover data from all threats. The Druva Data Security Cloud ensures the availability, confidentiality, and fidelity of data - providing customers with autonomous protection, rapid incident response, and guaranteed data recovery. The company is trusted by its more than 6,000 customers, including 65 of the Fortune 500, to defend business data in today s ever-connected world. Amidst a rapidly evolving security landscape, Druva offers a $10 million Data Resiliency Guarantee ensuring customer data is protected and secured against every cyber threat. Visit druva.com and follow us on LinkedIn, X and Facebook. We are seeking an exceptional Cloud Operations Engineer as we enhance the support model for our SaaS platform. If you are eager to work in an environment that is fast paced, complex, large, new technologies, ensures cloud uptime, and enjoys being a team player and work effectively with other members of a global team, this position might be for you. You would be part of a highly talented team contributing to the growth of our clients like NASA, PwC, Xerox, Louis Vuitton etc. Roles and Responsibilities: Deploy and maintain highly available, scalable, and fault-tolerant cloud infrastructure hosting Druva s SaaS products on AWS. Familiar with infrastructure provisioning, deployment, and management systems that are built using Infrastructure as Code (IaC) tools such as Terraform and container orchestration systems such as Amazon ECS. Collaborate with the DevOps team to ensure seamless integration of application deployments with the cloud infrastructure. Implement and maintain monitoring, logging, and alerting systems to proactively detect and respond to infrastructure issues. Participate in an on-call rotation to provide 24/7 support and incident management for the production infrastructure. Optimize cloud resource utilization and cost management by implementing best practices and leveraging AWS services and features. Contribute to the development and implementation of automation scripts, tools, and frameworks to streamline cloud operations. Stay up-to-date with the latest AWS services, features, and best practices, and evangelize their adoption within the team. Participate in knowledge sharing sessions, and mentoring junior team members. Required Skills: Must Have Skills: 3 - 5 years working within Linux (e.g., Red Hat, CentOS) environments. 2+ years hands-on experience of Cloud providers such as Amazon AWS, Google Cloud Platform, or Microsoft Azure. Strong in Network Infrastructures. Experience with scripting languages such as Python or Shell. Good To Have Skills: Knowledge of deploying containerized services with Docker and/or Kubernetes. SQL / Database knowledge. Knowledge of cloud security best practices and experience implementing security measures. Cloud Certification such as AWS Cloud Solution Architect - Associate. Additional Skills: Troubleshoot and resolve issues related to cloud infrastructure, ensuring high availability and performance. Ability to learn new technologies quickly with some support and guidance. Requires the ability to multitask and work well under pressure. Ability to think outside-of-the-box to generate creative solutions to problems Requires excellent communications skills, both verbal and written.

Assist the Renewal Specialists in their selling processes by preparing quotes. Assist Field Account Executives with quotes and with documenting their renewal opportunities as we'll, as directed by Renewal Specialists and Managers. Assist Renewals colleagues with closing completed deals by cross-checking paperwork and SFDC field values to improve velocity and ensure accuracy in SalesForce Act as liaison where needed between Renewal Specialists, Sales AEs, Sales Operations, and Deal Desk. Maintain accurate records of the assigned renewal requests, quotes, approvals, contract details and other relevant documentation. Proactively reach out to Renewal Specialists in advance of future renewals to start renewal paperwork and execute advance prep work. Monitor and assist with renewal quote uploads to our renewal automation platform. Monitor progress of uploaded renewals to identify any delays or exceptions that need special handling. Ensure accurate and timely completion of renewal paperwork, contracts, and other documentation, adhering to company policies and procedures. Qualification: 6 months to 2 years experience Experience in Sales, Sales Operations, Sales Development, or Renewals is preferred Bachelor degree required, MBA a plus. Sales or technology industry knowledge and acumen is a plus Understanding of subscription and SaaS product models is an advantage Excellent communication skills, both written and verbal. Familiarity or knowledge with Microsoft Office or G-Suite is a strong preference.. Familiarity with CRM - Salesforce or similar systems - is an advantage as we'll. Willingness to work a split shift, overlapping hours between India and USA is a plus.

We are on the hunt for a passionate and hungry Renewals Specialist This role acts as a key individual contributor on a Sales team that consistently delivers market leading retention rates and more The team you'll join is a culmination of individuals who are passionate about customer loyalty committed to bringing the right people together with the intention of securing and growing our revenue This role will be focused on the closed-loop process of the subscription renewal This individual will assist the Sales team you'll quote, revise, report and close renewal opportunities Your ability to drive business processes, manage heavy transaction workloads with keen attention to detail, and build automation into our workflow will enable the team to secure more revenue prior to the subscription expiration date ultimately removing the risk of churn You are driven, curious, intelligent and deeply passionate about your craft You will remove barriers to customer retention and collaborate with the broader customer success team to deliver a high value customer experience at time of renewal This is a demanding role that requires strong passion, priority management and interpersonal skills What You Will Be Doing You will own, drive, and lead the renewals process in collaboration with the account team to preserve and enhance customer contracts and relationships You will actively engage with key decision-makers to identify customer requirements and uncover roadblocks to ensure on-time commitments You will maintain and report an accurate rolling 90-day forecast of renewals in your territory You will negotiate and execute renewal contracts (in partnership with legal and orders teams) that align to customer goals You will discover and identify up-sell/cross-sell opportunities upon contract renewal to maximise customer growth Develop playbook for renewal engagement maximising revenue retention What You Should Have 3+ years of Sales / Customer Success / Account Management experience preferably within an Enterprise SaaS organisation Solid understanding of Enterprise SaaS applications and collaboration technology Consistent track record of achieving personal and team goals History of thriving in a rapidly-changing environment Ability to grow business in a strategic manner, ie creating new processes and initiatives Bachelor degree required Desired Skills And Experience Data Backup/Data Protection/ Storage or SaaS sales experience Customer Success/Service background Formal training in a recognised sales methodology Prior experience using Salesforce On any given day, you'll be doing one or all of these things: Quoting and building the renewal opportunities as we'll as order forms for the Sales Renewal team Work reactively on cancellation requests Assist the team with closing out opportunities by cross-checking paperwork and data to ensure accuracy in SalesForce Propose and build processes that will aid in the automation of renewal workflow Act as liaison between Finance, Sales, and Customers Assisting the Billing team with collections Uncover trends in subscription automation practices that can improve the customer success renewal workflow

About Druva Druva, the autonomous data security company, puts data security on autopilot with a 100% SaaS, fully managed platform to secure and recover data from all threats. The Druva Data Security Cloud ensures the availability, confidentiality, and fidelity of data - providing customers with autonomous protection, rapid incident response, and guaranteed data recovery. The company is trusted by its more than 6,000 customers, including 65 of the Fortune 500, to defend business data in today s ever-connected world. Amidst a rapidly evolving security landscape, Druva offers a $10 million Data Resiliency Guarantee ensuring customer data is protected and secured against every cyber threat. Visit druva.com and follow us on LinkedIn , Twitter and Facebook . Cloud Platform Team at Druva drives the backbone of everything SaaS-related. This team designs and develops features that cater to both Customer-facing needs and internal stakeholders, playing a pivotal role in evolving Druvas architecture, as the company scales further. Key focus areas for the Platform Organization includes Druva Cloud Platform, Product-Led Growth (PLG), MSP Solutions, Ecosystem Integrations, Licensing, Billing, and Revenue Systems. By tackling these critical domains, the team ensures Druva s platform remains robust, scalable, and ready for the future. We are seeking a SDET with 3-5 years of experience with Python-Selenium automation to join our team. The candidate should have a solid understanding of foundational QA concepts and automation frameworks to test web applications. Key Skills: 3-5 years of automation testing experience Hands on experience with Python-Selenium, pytest framework Robot framework Working knowledge of Unix, dockers, CI/CD, SVN/Git etc. Expert at test automation, creating test plans for testing product modules Good knowledge of Unix, dockers, CI/CD, SVN/Git etc Good understanding of general manual and automation testing concepts and different types of testing methods Experience with various SQL databases such as MySQL, Oracle, Postgress RDS etc Should be able to quickly analyze failures and trace back to issues in the product or the automation suite Familiarity with Test Management systems like X-Ray Desirable Skills: Exposure to AWS cloud ecosystem will be plus Experienced in working with Agile methodologies like Scrum, Story break down, Story pointing etc. Roles and Responsibilities: Ability to create feature test plans for medium to large size features. Design automation framework for automating feature tests. Propose changes or enhancements to the framework for enabling new feature tests. Understand existing automation frameworks, write new test-cases as per current framework and fix any broken automation Participate in test cases, test plan and code reviews Participate in bug triaging, tracking quality assurance metrics Identify quality assurance process bottlenecks and suggest actions for improvement. Soft Skills: Good communication and team collaboration skills. Problem-solving mindset with attention to detail. Ability to manage time and deliver results in a fast-paced environment

Druva Inc. is looking for Manager, Cloud Operations to join our dynamic team and embark on a rewarding career journey Cloud Infrastructure Management: Design, deploy, and manage cloud infrastructure on platforms such as AWS, Azure, or Google Cloud. Configure and maintain virtual servers, storage, and networking components. Security and Compliance: Implement and monitor security measures to protect cloud-based systems and data. Ensure compliance with industry standards and regulatory requirements. Performance Optimization: Monitor and optimize the performance of cloud-based applications and services. Identify and resolve issues related to scalability, reliability, and efficiency. Automation: Implement automation scripts and tools for provisioning and managing cloud resources. Streamline repetitive tasks to improve operational efficiency. Backup and Disaster Recovery: Develop and maintain backup and disaster recovery plans for cloud-based systems. Conduct regular tests to ensure the effectiveness of recovery procedures. Collaboration: Collaborate with other IT teams, including development, infrastructure, and security teams. Participate in cross-functional projects and initiatives. Cost Management: Monitor and manage cloud resource costs. Implement cost optimization strategies without compromising performance or security. Documentation: Create and maintain documentation for cloud architecture, configurations, and procedures. Provide training and knowledge transfer to team members. Incident Response: Respond to and resolve cloud-related incidents and outages. Implement preventive measures to minimize the risk of future incidents.

As the Asst. Manager of Account Management at Druva, you will play a pivotal role in leading and guiding the Account Management team to ensure the successful retention, growth, and satisfaction of our SMB/Commercial clients. Leveraging your strategic mindset and deep understanding of Druvas solutions, you will drive collaboration across teams to align account strategies with overall business objectives. The Manger will contribute to the continuous improvement of account management initiatives, fostering long-term partnerships with our customers eventually driving high NRR!. Key Responsibilities: Leadership and Team Management: Lead, inspire, and mentor the Account Management team to achieve and exceed performance targets. Develop and execute strategies for talent acquisition, training, and professional development within the team. Foster a collaborative and customer-centric culture and aligned to the Druva values. Client Relationship Management: Build and maintain strong relationships with key customers. Gain an in-depth understanding of customer business objectives and challenges. Proactively address client needs, ensuring a high level of customer satisfaction. Drive timely and meaningful customer touchpoints and drive customer engagement driven by KPI s Account Strategy and Planning: Collaborate with the VP of Sales to develop and implement strategic account plans aligned with Druvas business goals. Identify opportunities for account growth and expansion with a data driven approach. Ensure the effective delivery of Druvas solutions to meet or exceed client expectations. Define strategies on how to penetrate accounts. Cross-functional Collaboration: Work closely with Sales, Product Management, and Support teams to drive customer success. Provide valuable insights and feedback to internal teams based on client interactions. Performance Analysis and Reporting: Analyze key performance metrics to assess the effectiveness of account management strategies. Prepare and present regular reports on account performance, forecasts, and strategic initiatives. Contract Renewals and Upselling/X-sells: Oversee the contract renewal process, negotiating terms with existing clients. Maintain high NRR and build analysis on how NRR is performing. Drive retention strategies to ensure high Gross Retention - both logos and revenue. Customer Advocacy: Develop customer advocacy programs to showcase success stories and promote client satisfaction. Act as a liaison between clients and Druva leadership to address concerns and ensure a positive customer experience. Point of contact for customer escalations. Qualifications: Bachelors degree in Business, or a related field; MBA preferred. Proven experience in account management within the technology industry, preferably in data protection, cloud services, or related fields. Experience selling SaaS/Cloud Experience in a leadership or managerial role managing a team size of 6-10 account managers Strong strategic thinking and analytical skills. Ability to navigate Salesforce.com proficiently and ability to create reports. Strong Excel and PPT skills. Excellent communication, negotiation, and presentation abilities. Familiarity with enterprise software, cloud technologies, and relevant industry trends. This is an In-Office position and will need working in EMEA/US hours

Druva is the leading provider of data security solutions, empowering customers to secure and recover their data from all threats. The Druva Data Security Cloud is a fully managed SaaS solution offering air-gapped and immutable data protection across cloud, on-premises, and edge environments. By centralizing data protection, Druva enhances traditional security measures and enables faster incident response, effective cyber remediation, and robust data governance. Trusted by nearly 7,500 customers, including 75 of the Fortune 500, Druva safeguards business data in an increasingly interconnected world. Visit druva.com and follow us on LinkedIn , X and Facebook . Type of Employee: Full-time Druva enables cyber, data and operational resilience for every organization with the Data Resiliency Cloud, the industry s first and only at scale SaaS solution. Customers can radically simplify data protection, streamline data governance, and gain data visibility and insights as they accelerate cloud adoption. Druva pioneered a SaaS-based approach to eliminate complex infrastructure and related management costs and deliver data resilience via a single platform spanning multiple geographies and clouds. Druva is trusted by thousands of enterprises, including 60 of Fortune 500, to make data more resilient and accelerate their journey to the cloud. Visit druva.com and follow us on LinkedIn , Twitter and Facebook . The Role & The Team Druva is looking to hire an Inside Dell Sales Engineer based out of India. This Sales Engineer will be a key technical advisor to support the Dell OEM relationship as they develop their cloud backup offering which is called PowerProtect Backup Services (PPBS). The role will help enable them to articulate PPBSs technical and product positioning to a variety of business and technical stakeholders throughout the sales cycle, forging strong relationships with them. What You Will Do: In this role, you will drive the technical evaluation stage of the overall Dell OEM sales process, making you a critical driver of customer success as data governance becomes more important and necessary in the modern enterprise. You will be the key technical advisor to the Dell Sales teams and work closely with our Product teams, Professional Services and Customer Support teams. What We Are Looking For: The ability to effectively scale your interactions from highly technical I.T. staff to key stakeholders at the Executive level is a must. Flexibility in your current skill set and a demonstrable eagerness to learn new things are key criteria to any candidates for this position. You will work in a team of individual contributors who are empowered to make decisions and run their day-to-day business. The ideal candidate must be self-motivated with a proven track record in working with Dell software/technology sales or consulting. You should also have a demonstrated ability to think strategically about business, products, and technical challenges. We are looking for candidates who are comfortable at the intersection of technology and business. Key Responsibilities: Deliver awe-inspiring technical product presentations and demos, provide timely and insightful responses to Dell technical queries, plan effective Dell enablement, and recommend creative ways Dell PPBS can solve Dell customer problems. Perform enablement sessions to Dell teams, partners and leaders Support the wider Dell Alliances BU to grow the PPBS relationship and business meeting objections and working in collaboration with Dell Alliances Sales Executives Desired Skills and Experience 3+ years in technical customer-facing roles with at least 1+ years as an Dell Sales Engineer 1+ years of experience in a pre-sales role working with enterprise software solutions (Backup and SaaS experience is desirable) Experience with a SaaS company or demonstrable deep knowledge of SaaS solutions and practices Experience with Active Directory, SSO Tools, Virtual environments (VMWare, Hyper-V, AHV), Storage Technologies (SAN/NAS) Knowledge of Cloud Technologies using AWS/Azure. Fast Learner in a dynamic environment with changing priorities Results-oriented with the ability to prioritize activities, plan and organized to meet commitments. Excellent presentation, communication (verbal & written), and relationship building skills, across all levels of management including negotiations and risk abatement. Travel up to 15% and could contain international destinations. Requirements Strong knowledge of enterprise server backup technology Demonstrate knowledge of how Dell works and can communicate well with them. Knowledge and practical experience with SaaS applications such as M365 Exposure to AWS or Azure services - mainly VMs and understanding the underlying storage.

We are looking for a curious and driven Software Engineer to join our Foundation Engineering team; the group responsible for building the core infrastructure, storage services, and platform capabilities that power our data protection and cloud SaaS offerings. This is an exciting opportunity to work on low-level systems , solve scaling challenges , and grow your expertise alongside senior engineers who have built large-scale, distributed systems. Key Responsibilities: Build and enhance core microservices and platform components used by multiple product teams. Write clean, performant, and well-tested code in Golang or Python , following best practices in system design. Work with technologies like Kafka, gRPC, Redis, MongoDB, and S3 to build reliable and scalable data services . Contribute to monitoring, metrics, and alerting setup for services using Prometheus, Grafana, or ELK stack . Learn how to design for resiliency, fault tolerance, and observability from experienced engineers. Support CI/CD pipelines, infrastructure provisioning (Terraform, Docker), and troubleshooting. Participate in code reviews, design discussions, and sprint planning. Key Skills: 1-4 years of hands-on software development experience in a backend or infrastructure team . Proficient in one or more languages like Golang, Python, or Java and comfortable with REST or gRPC APIs . Basic understanding of distributed systems principles , asynchronous messaging (e.g., Kafka, RabbitMQ) , and cloud storage (e.g., S3, Azure Blob) . Exposure to Linux systems , containers ( Docker , Kubernetes), and cloud platforms ( AWS/GCP/Azure ). Eagerness to learn and contribute to complex, large-scale system design and performance tuning. Desirable Skills: Familiarity with CI/CD pipelines , GitOps, or Infrastructure-as-Code tools like Terraform . Knowledge of caching strategies , monitoring/observability , or data consistency patterns . Experience working in Agile environments , with Git, Jira, and collaborative development tools. Qualifications: B.Tech / M.Tech in Computer Science or equivalent from a top-tier engineering college (e.g., IITs, NITs, BITS, IIITs). Academic excellence in computer science fundamentals and a strong programming background.

About Druva: Druva enables cyber, data and operational resilience for every organization with the Data Resiliency Cloud, the industry s first and only at scale SaaS solution. Customers can radically simplify data protection, streamline data governance, and gain data visibility and insights as they accelerate cloud adoption. Druva pioneered a SaaS-based approach to eliminate complex infrastructure and related management costs, and deliver data resilience via a single platform spanning multiple geographies and clouds. Druva is trusted by thousands of enterprises, including 60 of Fortune 500, to make data more resilient and accelerate their journey to the cloud. Visit druva.com and follow us on LinkedIn, Twitter and Facebook. About Role: We are on the hunt for a passionate and hungry SMB Account Manager. This role acts as a key individual contributor on a Sales team that consistently delivers market leading retention rates and expansion through cross-sells & upsells. The team you ll join is a culmination of individuals who are passionate about customer loyalty committed to bringing the right people together with the intention of securing and growing our revenue. Your ability to drive business processes, manage heavy transaction workloads with keen attention to detail, and build automation into our workflow will enable the team to secure more revenue prior to the subscription expiration date ultimately removing the risk of churn. You are driven, curious, intelligent and deeply passionate about your craft. You will remove barriers to customer retention and collaborate with the broader customer success team to deliver a high value customer experience at time of renewal. This is a demanding role that requires strong passion, priority management and interpersonal skills. What You Will Be Doing You will own, drive, and lead the renewals process in collaboration with the account team to preserve and enhance customer contracts and relationships You will actively engage with key decision-makers to identify customer requirements and uncover roadblocks to ensure on-time commitments You will maintain and report an accurate rolling 90-day forecast of renewals in your territory You will negotiate and execute renewal contracts that align to customer goals You will discover and identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth Develop playbook for renewal engagement maximizing revenue retention Build an account plan with the respective cross-collaboration teams (Renewals, Customer Success, etc.) to identify areas to expand the account with upsells, cross-sells and multi-product adoption. Break into new lines of business groups within the defined accounts. Map Druva solutions to the customer s unique business and technical requirements to ensure strategic long-term value Leverage technology alliance partners like AWS and other VAR s like CDW/SHI etc. to build the account plan and navigate the account. Create/Manage a sales funnel of opportunities from start-to-finish and track in Salesforce.com Arranging and helping to conduct initial product demonstrations and presentations Ongoing account management to ensure customer satisfaction and to drive additional cross-sell/up-sell opportunities What You Should Have 3+ years of Technical Sales / Customer Success / Account Management experience preferably within an Enterprise SaaS organization Solid understanding of Enterprise SaaS applications and collaboration technology Consistent track record of achieving personal and team goals History of thriving in a rapidly-changing environment Ability to grow business in a strategic manner, i.e. creating new processes and initiatives Bachelor degree required Desired Skills And Experience Data Backup/Data Protection/ Storage or SaaS sales experience Customer Success/Service background Formal training in a recognized sales methodology Prior experience using Salesforce On any given day, you ll be doing one or all of these things: Quoting and building the renewal opportunities as well as order forms for the Sales Renewal team. Work reactively on cancellation requests. Closing out opportunities by cross-checking paperwork and data to ensure accuracy in Salesforce. Propose and build processes that will aid in the automation of renewal workflow Act as liaison between Finance, Sales, and Customers. Assisting the Billing team with collections. Please Note : This role requires to work with US/EMEA customers, hence work hours will be in accordance.