Job Title: Team Lead – Support & Onboarding Location: Pune (Onsite, 5 Days a Week) Company: SMS Magic, Pune Experience Required: 5-8 Years Department: Customer Support Shift Timing: APAC (IST 5:30 AM to 2:30 PM) About SMS Magic: SMS Magic is a leading Conversational Engagement Platform trusted by more than 2,500 global businesses. Our platform powers personalized interactions across SMS, WhatsApp, and other channels — seamlessly integrated with CRM systems like Salesforce, Zoho, and HubSpot. We are on a mission to simplify and scale conversations that drive better customer experiences and revenue outcomes. Role Overview: As a Team Lead – Support & Onboarding , you will be responsible for driving customer satisfaction and successful onboarding by managing and mentoring the Support & Onboarding Leads. You will ensure that SLAs are met, onboarding journeys are streamlined, and product-related challenges are addressed efficiently. This is a people and process leadership role with high ownership and accountability across multiple accounts. Key Responsibilities: Lead, mentor, and manage the Support & Onboarding Leads team. Oversee onboarding of new customers — ensuring configuration, integration (preferably Salesforce), and go-live success. Monitor and manage support ticket lifecycle, ensuring high-quality and timely resolutions. Collaborate with cross-functional teams including Product, Sales, and Engineering to resolve escalations. Track KPIs like CSAT, TAT, Onboarding Time-to-Value, and SLA adherence; provide weekly/monthly reports. Design and refine playbooks for customer onboarding and support excellence. Ensure knowledge base documentation and training materials are regularly updated. Drive initiatives to improve customer experience and process efficiency. Must-Have Skills: 5+ years of experience in customer support, onboarding, or service delivery, with at least 2 years in a lead or supervisory role. Strong understanding of Salesforce CRM — especially in customer implementation or integration contexts. Excellent communication, conflict resolution, and team leadership abilities. Analytical mindset with experience managing KPIs and SLAs. Ability to handle escalations and manage high-pressure situations. Process-oriented, with a knack for documentation and continuous improvement. Preferred Skills Prior Experience In SaaS Or CPaaS Domain. Exposure to other CRMs like Zoho, HubSpot, or similar. Experience using ticketing tools like Freshdesk, Zendesk, or Salesforce Service Cloud. Why Join SMS Magic? Work with a passionate and collaborative team. Drive impact in a fast-growing conversational messaging space. Grow with leadership opportunities in a product-first, customer-focused company. Powered by JazzHR

Location: Pune Shift: 4 PM to 1 AM Region: EMEA & US Founded over 15 years ago, we are a trusted messaging leader for businesses around the globe. We work with customers from small, mid-size businesses to large global enterprises across industries including contact centers, financial services, higher education, retail, staffing, wellness, and more. Our commitment to every customer is: “We will deliver the most advanced, simple-to-use messaging platform available, so you can focus on the personal touch that sets you apart from your competition. Read more about us at:www.sms-magic.com Company Overview:Watch here Job Overview: As the Director of Sales – Account Management at SMS Magic, you will be responsible for managing and expanding a high-value portfolio, with a laser focus on renewals, upsell, cross-sell, and long-term relationship management. You’ll lead a high-performing team that drives revenue through strategic account growth, exceptional customer engagement, and a consultative approach. This role requires a deep understanding of client ecosystems, alignment with Customer Success, and data-driven leadership to consistently meet or exceed revenue goals. Key Responsibilities: Account Growth Leadership: Lead a team of account managers to drive revenue growth across an existing $5M portfolio. Identify upsell and cross-sell opportunities aligned with client business objectives Customer Retention & Expansion: Build long-term relationships with key customers to ensure retention and loyalty. Implement structured QBRs, success plans, and roadmap alignment strategies Team Management: Recruit, mentor, and coach a team of account managers; define KPIs and ensure quota attainment across the board Revenue Forecasting: Deliver precise monthly and quarterly revenue forecasts with <20% variance. Leverage CRM and reporting tools for accuracy Collaboration Across Functions: Work closely with Customer Success, Marketing, and Product teams to co-create value-driven solutions tailored to customer needs Customer Insights & Analytics: Use SMS Magic dashboards to assess campaign performance, user adoption, and revenue influence. Drive conversations with customers using data Playbook Development: Collaborate with marketing to create and refine sales playbooks for upsell/cross-sell, renewals, and churn reduction initiatives Lead Generation Support: Ensure the team is equipped and motivated to self-source leads through account mining and referrals What You Bring: Experience: 12+ years in SaaS sales, including 6-8 years of experience managing sales/account management teams Track Record: Demonstrated success in growing large enterprise or mid-market accounts, hitting aggressive revenue targets, and improving NRR (Net Revenue Retention) Consultative Mindset: Ability to understand customer business models and tailor messaging solutions to drive impact Data Fluency: Comfortable interpreting dashboards, campaign insights, and pipeline metrics to inform decisions Leadership DNA: Proven ability to inspire cross-functional teams, handle ambiguity, and manage remote/global stakeholders Agility & Drive: Operates with a startup mindset—fast-moving, responsive, and customer-obsessed Powered by JazzHR jGA6TZ1x4S Show more Show less

Role: Software Developer About SMS Magic: Founded over 10 years, we’ve become a trusted messaging leader for businesses around the world. We work with global customers across many industries including contact centers, financial services, higher education, retail, staffing, wellness and more. Our customers range from small and mid-size businesses to large global enterprises. Our commitment to every customer is, “We will deliver the most advanced, simple-to-use messaging platform available, so you can focus on the personal touch that sets you apart from your competition”. If you can confidently demonstrate that you meet the criteria mentioned above, please contact us as soon as possible. SMS Magic is committed to inclusiveness, fairness, and accessibility. We encourage all qualified candidates to apply. Read mode about us at: www.sms-magic.com Skillsets Required: Good Programming, Debugging & logical Skills Strong OOPS Concept High level of analytical and problem-solving skills Self-driven with an ability to work independently and take initiative Ready to contribute individually Good communication skills and fast learner Roles & Responsibilities: Understanding the Product & Technology Coding for New Products Troubleshoot in the existing products Need to do Technical Documentation, User Manuals, Estimates Clarify any ambiguity with the Product Manager Willing to do coding on any skills e.g. Python, Salesforce, PHP etc Nice to Have: Demonstrable Project work of Web or Mobile application as a side gig or learning application Internship Project Scope - Demo able Educational Criteria: Branch: BE/ME/ MTECH (CS & IT ) Mandatory Requirement: Through Out 60 % and Above Students must have done Coding in the past Powered by JazzHR mN6lNndUqa Show more Show less

Job Description: Senior Partner Account Executive Location: Pune (Onsite) Shift: 6:30 PM to 3:30 AM Company Overview: Founded over 15 years, we are a trusted messaging leader for businesses around the globe.We work with customers from small, mid-size businesses to large global enterprises across industries including contact centers, financial services, higher education, retail, staffing, wellness and more. Our commitment to every customer is, “We will deliver the most advanced, simple-to-use messaging platform available, so you can focus on the personaltouch that sets you apart from your competition”. Read more about us at:https://beconversive.com/https://www.sms-magic.com Company Overview:Here Position Overview We are seeking a dynamic and results-driven professional to join our sales team. The ideal candidate will be responsible for identifying and qualifying leads, conducting discovery calls, delivering compelling product demonstrations, negotiating contracts, and closing deals. This role requires strong communication skills, international market exposure, and a strategic approach to sales. Roles and Responsibilities: Generate and qualify leads through various channels Conduct discovery calls to understand client needs Deliver tailored product demos and presentations Lead contract negotiations and close deals Expand business opportunities in international markets Maintain sales records and contribute to forecasting Qualifications and Skills: Bachelor's degree in Business, Marketing, or related field 6-7 years of proven sales or business development experience Strong communication, negotiation, relationship building, and presentation skills Experience with CRM tools and sales reporting International sales exposure is a plus Self-motivated and target-oriented . What Working At SMS Magic Offers At SMS Magic, people growth is parallel to company growth, and our work culture supports our commitment to creating a world-class CRM messaging company. Our work culture is built on high-performance teaming, where everyone can achieve their potential and contribute to building a better working world for our people and clients. We offer: The freedom and flexibility to handle your role in a way that’s right for you Exposure to a dynamic and growing global business environment Access to innovative and cutting-edge technology and tools Opportunities to showcase analytical capabilities and make high-impact contributions to business teams A competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business Additionally, we provide a work environment that values balance, ensuring our people are active, healthy, and happy inside and outside of work. Powered by JazzHR B9Tt4fuqEj Show more Show less

Job Description:Sales Enablement Manager Location: Pune (Onsite) Company Overview: Founded over 15 years, we are a trusted messaging leader for businesses around the globe.We work with customers from small, mid-size businesses to large global enterprises across industries including contact centers, financial services, higher education, retail, staffing, wellness and more. Our commitment to every customer is, “We will deliver the most advanced, simple-to-use messaging platform available, so you can focus on the personaltouch that sets you apart from your competition”. Read more about us at:https://beconversive.com/https://www.sms-magic.com Company Overview:Here Position Overview We are seeking a dynamic Sales Enablement Manager to be the storytelling engine behind our sales team. This role will be pivotal in creating impactful sales materials, decks, and enablement assets that empower our sales and partner teams to close deals faster and smarter. The ideal candidate will possess a strong background in product marketing or sales enablement, with the ability to translate product capabilities into compelling customer value narratives. Roles And Responsibilities Develop engaging and persuasive sales and partner presentations tailored to various industries, customer journeys, and use cases Build a suite of sales enablement assets, including pitch decks, battle cards, demo flows, one-pagers, and objection-handling frameworks Partner closely with Product Marketing to turn product capabilities into value-driven sales narratives Support GTM campaigns and new sales play rollouts, ensuring alignment across Sales, Marketing, and Product teams Create and maintain a centralized sales asset library to ensure easy access to updated materials Collaborate with Sales leadership, AEs, SDRs, and Partner teams to gather feedback, measure asset effectiveness, and optimize continuously Design enablement playbooks, templates, and sales process documentation to support repeatable, scalable selling Contribute to sales training initiatives by providing content and tools that support knowledge transfer and skill enhancement Key Result Areas (KRAs) Sales conversion rate improvement in deals influenced by enablement assets % adoption of decks, templates, and playbooks by sales and partner teams Average reduction in sales cycle length (deal velocity) for opportunities supported by enablement initiatives Qualifications And Skills Essential: Proven expertise in crafting compelling sales and partner decks, customer journey-aligned solution selling, and storytelling-driven messaging Ability to develop industry-specific sales stories and narratives customized to varied platforms and audiences Strong experience in building playbooks, enablement templates, objection-handling frameworks, and demo flows Demonstrated ability to collaborate with cross-functional teams including Sales, Product, and Marketing Technical Skills: Proficiency with tools like Gamma, Canva, ChatGPT, or similar content creation and enablement platforms Desired: Deep understanding of B2B SaaS buying journeys and sales enablement best practices Exposure to Consulting, CPaaS, messaging solutions, or CRM platforms Hands-on experience in sales training, content management systems, and enablement analytics Powered by JazzHR rNMW4LVdI1 Show more Show less

Location: Pune About Us: Founded over 15 years ago, we are a trusted messaging leader for businesses around the globe. We work with customers from small, mid-size businesses to large global enterprises across industries including contact centers, financial services, higher education, retail, staffing, wellness, and more. Our commitment to every customer is: “We will deliver the most advanced, simple-to-use messaging platform available, so you can focus on the personal touch that sets you apart from your competition. Read more about us at:www.sms-magic.com Company Overview:Watch here Role Summary We are looking for an AI Ops Specialist to join the Founder’s Office with a focused mandate to identify, implement, and govern non-tech AI automation across key business functions—Sales, Marketing, HR, Customer Success, and Finance. This role is pivotal in transforming manual and repetitive processes through intelligent automation, ultimately improving productivity, reducing cost, and scaling operational efficiency across the company. You will act as the central point of coordination between business leaders and the product/engineering teams for AI adoption and performance tracking. Key Responsibilities AI Opportunity Discovery & Roadmap Creation: Conduct structured audits of business workflows to identify inefficiencies and automation opportunities. Collaborate with function heads across Sales, Marketing, HR, Finance, and Customer Success to gather AI use cases. Evaluate and prioritize initiatives based on impact, feasibility, and alignment with org priorities. Build and maintain a living AI Automation Roadmap with owners, timelines, and ROI expectations Hands-on AI Implementation: Deploy and integrate no-code/low-code AI tools (e.g., ChatGPT, Zapier, Make, RPA bots) into team workflows. Enable business teams to adopt AI tools with minimal technical dependency. Lead UATs and pilots with internal teams before full-scale rollouts. Ensure successful change management and user training for AI adoption Governance & Impact Tracking: Define and track KPIs such as: time saved, cost reduced, output scaled, errors avoided. Build dashboards and reports to showcase business impact of each initiative. Own monthly/quarterly reviews of all AI Ops projects with the Founder, COO, and function heads. Maintain a knowledge repository of playbooks, reusable workflows, and automation assets Cross-Functional Communication & Alignment: Act as the central bridge between the business and engineering/product teams for automation needs. Translate business problems into automation solutions and vice versa. Communicate complex AI concepts in a simplified, outcome-oriented language for leadership. Present risk-benefit tradeoffs and scaling plans for AI initiatives to drive strategic alignment Qualifications & Skills 4–6 years of experience in business operations, process improvement, internal consulting, or AI/automation roles. Strong exposure to no-code/low-code AI tools and platforms (ChatGPT, Zapier, Make, UiPath, etc.) Demonstrated experience in deploying AI or workflow automation in a business (non-engineering) setting. Analytical mindset with strong ability to measure and communicate business impact Excellent stakeholder management and project ownership capability Clear communicator who can align AI initiatives with business priorities and influence decision-makers Mandatory: Experience in SaaS, tech startups, or high-growth environments Prior work in a COO Office, Founder's Office, or business transformation function Someone who is a hustle mindset Powered by JazzHR 6LnJfomGvY Show more Show less

About SMS Magic: SMS Magic is a leading cloud-based messaging platform, trusted by businesses worldwide for its powerful and seamless communication solutions. We specialize in delivering omnichannel messaging services like SMS, WhatsApp, and email, integrated with CRM platforms such as Salesforce and Zoho. As we continue to grow, we’re looking for motivated and customer-oriented individuals to join our support team and help us provide exceptional service to our clients. Role Overview: As a Customer Support Executive at SMS Magic, you will assist clients with technical issues, respond to inquiries, and ensure smooth product adoption. You will work primarily with Salesforce, Zoho, and the SMS Magic Portal to provide timely, accurate support, ensuring an exceptional customer experience with our messaging solutions. Key Responsibilities: Customer Support: Handle inbound customer queries via email, chat, and phone, ensuring timely and accurate responses Technical Troubleshooting: Address product-related issues, troubleshoot technical problems, and offer effective solutions using product knowledge and CRM tools (Salesforce/Zoho) CRM Case Management: Use ZohoDesk to log, manage, and resolve customer cases, ensuring efficient and prioritized resolution Client Communication: Build and maintain strong client relationships, addressing needs and ensuring a positive customer experience Escalation Handling: Escalate unresolved issues to senior support staff when necessary and ensure proper follow-up until resolution Documentation: Maintain accurate customer records, document interactions, and contribute to internal knowledge bases Key Requirements: Experience: 2-5 years of experience in customer support, preferably in a SaaS, B2B, or tech environment CRM Proficiency: Experience using ZohoDesk for customer management and support ticketing Communication Skills: Strong verbal and written communication skills, particularly when interacting with US-based clients Problem-Solving: Proven ability to troubleshoot and resolve technical issues effectively Tech-Savvy: Basic understanding of SaaS products and messaging solutions Proactive Attitude: Ability to anticipate customer needs and deliver high-quality service Education: A graduate degree, ideally in a technical or engineering-related field Customer-Centric: Passion for delivering excellent customer service and helping clients succeed with our products Why Join SMS Magic? Career Growth: Opportunities for continuous learning and career development in a fast-growing tech company Competitive Compensation: Industry-standard salary, health insurance, and additional benefits Powered by JazzHR 7zLThCXdRw Show more Show less

Job Overview : . As a Product Data Analyst at SMS Magic, you will play a crucial role in driving product insights through the extraction, manipulation, and analysis of large datasets. You will develop and maintain interactive dashboards, analyze data from Google Analytics 4, and collaborate closely with Product Managers and various stakeholders. Your ability to manage multiple tasks, deliver actionable insights, and support data-driven decision-making processes will be key to your success in this role. Key Responsibilities Data Extraction and Analysis : Utilize SQL and databases such as Redshift to extract, manipulate, and analyze large datasets to drive product insights. Google Analytics : Analyze and interpret data from Google Analytics 4 to understand user behavior, product performance, and identify opportunities for improvement. Collaboration : Work closely with Product Managers to define product metrics, set goals, and track performance. Multitasking : Manage multiple tasks simultaneously, ensuring timely delivery of insights and analyses. Stakeholder Engagement : Collaborate with various teams including engineering, marketing, and sales to gather requirements and deliver actionable insights. Presentations : Present findings and recommendations to stakeholders, supporting data-driven decision-making processes. Qualifications Experience : Minimum of 1 year of experience working in a product company. Technical Skills Proficiency in SQL and experience with databases like Redshift. Hands-on experience with dashboarding tools such as Tableau, Looker, or Power BI. Analytics : Experience working with Google Analytics 4 data. Additional Skills : Basic knowledge of Python is a plus, but not mandatory. Soft Skills Excellent multitasking skills and ability to manage multiple priorities in a fast-paced environment. Strong collaboration skills with a proven track record of working effectively with Product Managers. Exceptional stakeholder management skills, with the ability to communicate complex data insights in a clear and concise manner. What working at SMS Magic Offers? At SMS Magic, people growth is parallel to company's growth and our work culture supports our commitment to creating a world class CRM messaging company. Our work culture is built on high-performance teaming where everyone can achieve their potential and contribute to building a better working world for our people and our clients. We offer a sense of balance, we want our people to be active, healthy, and happy, not just in their jobs but in their lives outside of work. Our competitive compensation package where you'll be rewarded based on your performance and recognized for the value you bring to our business. In addition, we do our best to make your time with us a rewarding learning experience that helps you grow as an individual. Plus, We Offer The freedom and flexibility to handle your role in a way that's right for you. Gain exposure to a dynamic and growing global business environment. Exposure to innovative and cutting-edge technology and tools. Scope to showcase one's analytical capabilities and make high impact contributions to Business teams. (ref:hirist.tech) Show more Show less

Location : Pune. About Us Founded over 15 years ago, we are a trusted messaging leader for businesses around the globe. We work with customers from small, mid-size businesses to large global enterprises across industries including contact centers, financial services, higher education, retail, staffing, wellness, and more. Our commitment to every customer is: We will deliver the most advanced, simple-to-use messaging platform available, so you can focus on the personal touch that sets you apart from your competition. Job Summary We are seeking a highly skilled and results-driven QA Manager with a solid background in Manual Testing, API Testing, Automation, and DevOps, along with exposure to Non-Functional Testing (Performance & Security). The ideal candidate has strong team management experience, excels under pressure, and can effectively lead QA efforts across multiple concurrent projects in a fast-paced environment. Key Responsibilities Strategize and drive the QA roadmap aligned with business goals and product delivery timelines. Lead a cross-functional QA team (manual, automation, DevOps, performance) and manage their day-to-day deliverables. Design, implement, and enforce standard QA processes, templates, and tools across teams to ensure high quality software delivery. Own and manage all test phases: unit testing, integration testing, system testing, regression, UAT, and post deployment validation. Collaborate with product, development, and support teams to analyze requirements, define acceptance criteria, and ensure testability. Conduct risk-based testing to prioritize critical areas during tight delivery windows. Drive automated testing initiatives (UI, API, regression) and ensure continuous improvement in test coverage. Partner with DevOps for CI/CD pipeline integration, infrastructure readiness, and shift-left testing. Manage performance benchmarking, load/stress testing, and security validations using industry tools and practices. Handle resource planning, hiring, mentoring, and performance reviews for the QA team. Prepare and present QA dashboards, test metrics, and release readiness reports to leadership. Ensure defect prevention through root cause analysis and retrospectives. Required Qualifications 11+ years of total QA experience, with 2+ years in a leadership or managerial role and 5+ experience in automation. Strong experience with manual testing, API testing, and test automation frameworks (e., Selenium, Cypress). Hands-on exposure to DevOps tools and CI/CD environments. Experience in non-functional testing such as performance and basic security validations. Proven ability to lead teams and manage QA for multiple parallel projects. Excellent problem-solving, communication, and team collaboration skills. Comfortable working under pressure and meeting tight deadlines. Preferred Qualifications Experience in Agile/Scrum methodologies. ISTQB or other relevant certifications. Familiarity with cloud platforms like AWS or Azure. Basic scripting knowledge (Python, Bash, etc.) for automation and tool integration. (ref:hirist.tech) Show more Show less

Sales Development Manager (SDR Manager) Experience Level: 5–8 years Company Overview: Founded over 15 years, we are a trusted messaging leader for businesses around the globe.We work with customers from small, mid-size businesses to large global enterprises across industries including contact centers, financial services, higher education, retail, staffing, wellness and more. Our commitment to every customer is, “We will deliver the most advanced, simple-to-use messaging platform available, so you can focus on the personaltouch that sets you apart from your competition”. Read more about us at:https://beconversive.com/https://www.sms-magic.com Company Overview:Here Job Overview We’re hiring a Sales Development Manager to build and lead our SDR function across both SMS‑Magic and Conversive. You’ll drive outbound pipeline in the US region and support field/event-driven sales. Responsibilities include hiring, coaching, and managing SDRs; owning outbound execution; collaborating with sales/marketing to improve funnel conversions; managing inbound SDR activity; supporting event-based meeting bookings; recycling leads; and reporting performance. Technical / Functional Competencies Essential: 5–8 years B2B SaaS sales, with 2+ years managing SDR/BDR teams Proven ability to build and scale outbound SDR teams Strong outbound pipeline creation for the US region Experience with Salesforce and HubSpot Skilled with engagement tools (Outreach, Salesloft, Apollo) Comfortable managing dashboards, pipeline reports Experience with higher-end SMBs across industries Proficient in messaging frameworks, sequences, objection handling Strong coordination with marketing and sales Desired: Familiarity with SDR comp plans tied to pipeline/revenue Experience recycling old leads and re-engagement workflows Exposure to Salesforce ecosystem events (Dreamforce, World Tour) Comfort coordinating meeting pre-books for events/travel Inbound SDR management (MQL follow-up, routing) Key Responsibilities Team Building & Leadership Hire, onboard, and scale SDR team across both products Develop training programs for outreach, qualification, objection handling Design variable comp plans tied to pipeline/revenue Conduct regular 1:1s, call reviews, coaching sessions Outbound & Inbound Pipeline Generation Own outbound campaigns and top-of-funnel pipeline in the US Drive meeting bookings and pipeline for SMS‑Magic & Conversive Support inbound SDR execution for MQLs and form submissions Build re-engagement programs for old CRM leads Sales Support for Events & Field Travel Coordinate with field reps to pre-book meetings for events/travel Work with marketing/sales for event-specific prospect lists and cadences Ensure SDR support for sponsorships, conferences, field campaigns Collaboration & Alignment Partner with Marketing on lead quality, targeting, and messaging Work with AEs to define qualification criteria and optimize handoffs Share SDR insights with Product Marketing and RevOps Reporting & Process Optimization Track SDR KPIs: meetings booked, pipeline sourced, Conv. rates Manage dashboards in Salesforce and HubSpot Continuously refine playbooks, messaging, workflows Key Result Areas (KRAs) & Metrics Meetings Booked: Qualified meetings per SDR/month Pipeline Sourced: Pipeline generated by SDR team Conversion Rates: Outreach→Meeting, MQL→SQL, SQL→Opportunity Ramp & Hiring: Time to hire/ramp new SDRs Recycled Leads: Pipeline contribution from old leads Event Support: Meetings booked around events Compensation-linked KPIs: Pipeline/revenue influence Powered by JazzHR QhtRdgbaTq Show more Show less

Senior Account Manager Role Overview We are seeking an experienced Senior Account Manager who thrives in building and maintaining customer relationships while exceeding revenue targets. The ideal candidate will own a portfolio of key accounts, drive upselling and cross-selling opportunities, and work collaboratively with cross-functional teams to ensure an exceptional customer experience. Key Responsibilities Account Ownership: Manage end-to-end responsibility for key/enterprise accounts, ensuring financial and unit sales goals are met or exceeded. Revenue Growth: Identify upselling and cross-selling opportunities within assigned accounts to achieve revenue targets. Customer Collaboration: Partner with the Customer Success team to uncover new opportunities and deliver on customer expectations. Insights & Feedback: Provide actionable inputs to product and marketing teams to enhance brand recall and drive sales. Experience Optimization: Analyse existing accounts to identify opportunities to improve the customer journey and satisfaction. Market Analysis: Conduct market research and recommend strategies for expanding within specific segments. Customer Engagement: Build and nurture long-term customer relationships through regular interactions and support. Team Collaboration: Work closely with cross-functional teams to ensure seamless customer experiences and resolve escalated service issues. Proactive Problem-Solving: Address and manage customer service concerns with a strategic and solution-oriented mindset. Requirements Qualifications Essential Skills 8-10 years of experience managing key/enterprise accounts. Proven track record of success in account management roles. Excellent communication and email-writing skills. Team player with a strategic mindset and proactive approach. Desired Skills Experience working with CRM platforms (Salesforce preferred). Familiarity with analytical tools such as Tableau. Educational Background Mandatory: Bachelor’s Degree Preferred: MBA Benefits What Working at SMS Magic Offers At SMS Magic, we believe that the growth of our people is directly linked to the growth of our company. Our culture fosters high-performance teaming, allowing individuals to reach their full potential while contributing to a world-class CRM messaging company. We offer: The freedom and flexibility to manage your role in a way that works best for you. Exposure to a dynamic and expanding global business environment. Access to innovative and cutting-edge technology and tools. Opportunities to apply analytical capabilities and make a significant impact on business teams. A competitive compensation package, with rewards based on performance and contributions. A work environment that promotes balance, ensuring employees maintain an active, healthy, and fulfilling life inside and outside of work. Whenever you join, however long you stay, the exceptional SMS Magic experience lasts a lifetime. Recognized as an industry leader, we continually strive to be a great place to work and, with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the “World’s Best Messaging Partner” a reality. Show more Show less

Job Description: Partner Senior Account Executive Location: Pune (Onsite) Shift: 6:30 PM to 3:30 AM Company Overview: Founded over 15 years, we are a trusted messaging leader for businesses around the globe.We work with customers from small, mid-size businesses to large global enterprises across industries including contact centres, financial services, higher education, retail, staffing, wellness and more. Our commitment to every customer is, “We will deliver the most advanced, simple-to-use messaging platform available, so you can focus on the personal touch that sets you apart from your competition”. Read more about us at: https://beconversive.com/ https://www.sms-magic.com Company Overview: Here Position Overview We are seeking a dynamic and results-driven professional to join our sales team. The ideal candidate will be responsible for identifying and qualifying leads, conducting discovery calls, delivering compelling product demonstrations, negotiating contracts, and closing deals. This role requires strong communication skills, international market exposure, and a strategic approach to sales. Roles and Responsibilities: Generate and qualify leads through various channels. Conduct discovery calls to understand client needs. Deliver tailored product demos and presentations. Lead contract negotiations and close deals. Expand business opportunities in international markets. Maintain sales records and contribute to forecasting. Requirements Qualifications and Skills: Bachelor's degree in Business, Marketing, or related field. 6-7 years of proven sales or business development experience. Strong communication, negotiation, relationship building , and presentation skills. Experience with CRM tools and sales reporting. International sales exposure is a plus. Self-motivated and target-oriented. Benefits What Working at SMS Magic Offers At SMS Magic, people growth is parallel to company growth, and our work culture supports our commitment to creating a world-class CRM messaging company. Our work culture is built on high-performance teaming, where everyone can achieve their potential and contribute to building a better working world for our people and clients. We offer: The freedom and flexibility to handle your role in a way that’s right for you. Exposure to a dynamic and growing global business environment. Access to innovative and cutting-edge technology and tools. Opportunities to showcase analytical capabilities and make high-impact contributions to business teams. A competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. Additionally, we provide a work environment that values balance, ensuring our people are active, healthy, and happy inside and outside of work. Show more Show less

Position Overview We are seeking a highly motivated and results-driven Partner Manager to drive strategic relationships with our key partners. The ideal candidate will be responsible for managing, enabling, and growing partnerships to generate sales opportunities. This role requires strong relationship management, sales acumen, and a strategic approach to driving business through partner ecosystems. Roles & Responsibilities Develop and manage long-term relationships with current and prospective partners. Grow, maintain, and navigate relationships with SMS-Magic’s strategic partners (Talkdesk, Microsoft, Salesforce, Zoho, Vonage) at corporate and local levels. Determine partner program requirements and coordinate internal stakeholders and resources to fulfill them. Work closely with sales teams to drive revenue growth through partner channels. Develop and execute go-to-market strategies and joint offerings with partners. Monitor partner product offerings and leverage opportunities for early access and beta testing. Collaborate with marketing teams to develop thought leadership, joint collateral, and events. Attend partner conferences and sales events to build relationships and generate business opportunities. Serve as the primary liaison between SMS-Magic and its partners, ensuring alignment with strategic priorities. Provide training and support to partner sales teams on SMS-Magic’s solutions. Drive lead generation efforts and manage the sales pipeline for partner-driven opportunities. Work with internal teams to ensure partners comply with contract terms and service agreements Requirements Qualifications & Skills Education: Bachelor's degree in Business, Marketing, or a related field. Experience: Proven experience in partner management, sales, or business development, preferably in the SaaS or technology sector. Relationship Management: Ability to build and nurture long-term partnerships. Sales Acumen: Strong negotiation and deal-closing skills. Strategic Thinking: Ability to develop and execute growth strategies. Communication: Excellent verbal and written communication skills. Tech Savvy: Experience with CRM tools and sales reporting. International Exposure: Previous experience working with global partners is a plus. Self-Starter: Ability to work independently and drive results Benefits What Working at SMS Magic Offers At SMS Magic, we believe that people growth aligns with company growth, and our work culture is designed to support our commitment to creating a world-class CRM messaging company. Our high-performance teaming culture ensures that every individual can reach their full potential while contributing to an exceptional workplace environment. We offer: The freedom and flexibility to manage your role in a way that works best for you. Exposure to a dynamic and expanding global business environment. Access to innovative and cutting-edge technology and tools. Opportunities to showcase analytical capabilities and make high-impact contributions to business teams. A competitive compensation package, rewarding performance and contributions. A work environment that values balance, ensuring employees maintain an active, healthy, and fulfilling life inside and outside of work. Whenever you join, however long you stay, the exceptional SMS Magic experience lasts a lifetime. Show more Show less

Job Overview As the Head of Sales - India Growth at SMS Magic, you will play a pivotal role in driving business growth by engaging, winning, and retaining customers for our messaging solutions. Our approach emphasizes consultative selling, supported by cutting-edge sales tools across the entire funnel. Your key responsibilities will include building and leading a high-performing sales team in India, achieving ambitious sales targets, managing a pipeline of prospects, and delivering accurate performance forecasts. Key Responsibilities Sales Leadership & Strategy Build and lead a high-performing sales team, ensuring the achievement of sales targets. Develop and implement sales strategies to drive revenue growth and market penetration. Provide accurate monthly and quarterly performance forecasts, maintaining a 10-20% margin of error from actual bookings. Pipeline & Customer Engagement Develop and manage a robust pipeline of prospects to consistently deliver positive results. Ensure the team actively generates leads to meet assigned quotas. Understand customer sales and marketing processes, providing consultation on the best messaging programs and evangelizing SMS Magic solutions. Collaboration & Market Insights Work closely with Customer Success and Development teams to meet customer requirements effectively. Collaborate with the US-based VP of Marketing to identify market opportunities, work with large/medium customers and partners, and create relevant sales playbooks and collaterals Requirements Qualifications & Skills 12+ years of hands-on experience in SaaS sales. Minimum 6-8 years of experience leading a sales team. Proven ability to crush goals and quotas consistently. Strong analytical and data-driven mindset – ability to interpret sales data, track campaign performance, and assess team effectiveness. Agility and adaptability – ability to plan long-term while executing short-term goals efficiently. Highly customer-centric – dedicated to winning and retaining customers through exceptional service and engagement. Self-starter and highly motivated – capable of working independently and creating an impact. Strong team player – experienced in coordinating with cross-geographical teams across different time zones and cultures Benefits What SMS Magic Offers? At SMS Magic, people growth goes hand in hand with the company’s growth. Our work culture is built on high-performance teaming, where everyone can achieve their potential and contribute to building a world-class CRM messaging company. Why Join Us? ✔ Freedom & Flexibility – Manage your role in a way that works best for you. ✔ Exposure to a dynamic & growing global business. ✔ Innovative technology & tools – Work with cutting-edge SaaS solutions. ✔ Opportunities for impactful contributions – Showcase your analytical skills and make a difference. ✔ Competitive compensation & rewards – Get recognized for your performance and contributions. ✔ Work-life balance – We support a healthy and happy lifestyle, inside and outside of work. At SMS Magic, we are committed to hiring and developing passionate professionals to achieve our goal of being the world’s best messaging partner

Job Summary: We are seeking a highly skilled and results-driven QA Manager with a solid background in Manual Testing, API Testing, Automation, and DevOpsecOPS along with exposure to Non-Functional Testing (Performance & Security) . The ideal candidate has strong team management experience, excels under pressure, and can effectively lead QA efforts across multiple concurrent projects in a fast-paced environment. Key Responsibilities: Security-Integrated and Performance Testing OWASP Top 10 vulnerabilities Compliance standards (ISO 27001, SOC 2, GDPR) Security automation practices, Automate vulnerability scanning in build/release pipelines. Implement security testing tools (e.g., SAST, DAST, SCA) within CI/CD. Manage performance benchmarking, load/stress testing, and security validations using industry tools and practices. CI/CD & Automation Lead test automation efforts integrated into DevSecOps pipelines (e.g., using Jenkins, GitLab CI/CD, GitHub Actions). Ensure security checkpoints in pipeline stages. Partner with DevOps for CI/CD pipeline integration, infrastructure readiness, and shift-left testing. Drive automated testing initiatives (UI, API, regression) and ensure continuous improvement in test coverage. Testing Expertise and Strategies Strategize and drive the QA roadmap aligned with business goals and product delivery timelines. Lead a cross-functional QA team (manual, automation, DevOps, performance) and manage their day-to-day deliverables. Design, implement, and enforce standard QA processes, templates, and tools across teams to ensure high-quality software delivery. Own and manage all test phases: unit testing, integration testing, system testing, regression, UAT, and post-deployment validation. Collaborate with product, development, and support teams to analyze requirements, define acceptance criteria, and ensure testability. Conduct risk-based testing to prioritize critical areas during tight delivery windows. Handle resource planning, hiring, mentoring, and performance reviews for the QA team. Prepare and present QA dashboards, test metrics, and release readiness reports to leadership. Ensure defect prevention through root cause analysis and retrospectives. Requirements Required Qualifications: 11+ years of total QA experience, with 2+ years in a leadership or managerial role and 5+ experience in automation, minimum 3 Year Exp in dev Sec OPS. Strong experience with manual testing, API testing, and test automation frameworks (e.g., Selenium, Cypress). Hands-on exposure to DevOps tools and CI/CD environments. Experience in non-functional testing such as performance and basic security validations. Proven ability to lead teams and manage QA for multiple parallel projects. Excellent problem-solving, communication, and team collaboration skills. Comfortable working under pressure and meeting tight deadlines. Preferred Qualifications: Experience in Agile/Scrum methodologies. ISTQB or other relevant certifications. Familiarity with cloud platforms like AWS or Azure. Basic scripting knowledge (Python, Bash, etc.) for automation and tool integration. Benefits About SMS Magic: Founded over 10 years, we’ve become a trusted messaging leader for businesses around the world. We work with global customers across many industries including contact centers, financial services, higher education, retail, staffing, wellness and more. Our customers range from small and mid-size businesses to large global enterprises. Our commitment to every customer is, “We will deliver the most advanced, simple-to-use messaging platform available, so you can focus on the personal touch that sets you apart from your competition”. If you can confidently demonstrate that you meet the criteria mentioned above, please contact us as soon as possible. Our commitment to every customer is: "We will deliver the most advanced, simple-to-use messaging platform available so you can focus on the personal touch that sets you apart from your competition."

Role Overview: We are seeking a Product Onboarding and Implementation Specialist to drive onboarding for Enterprise customers, ensuring smooth transitions and high satisfaction. In this role, you will analyze customer needs, provide product expertise, and deliver tailored solutions. This position combines technical acumen, strategic thinking, and leadership skills, working closely with sales and product teams. Key Responsibilities: ● Developing solutions and organizing, planning, creating & delivering compelling proof of concept demonstrations ● Ensuring solutions stated in the Statement of Work are best practice and in line with client requirements ● Managing the sales bid process by responding to RFI’s & RFP’s ● Working closely with Sales to ensure successful closure of the sales process. ● Liaising with Product Managers to provide feedback from clients about product requirements ● Keeping abreast of market trends and product & competitor landscapes ● Be a people manager to ensure Onboarding and Implementation team members get the right support in terms of technical knowledge, and career grooming Requirements What will qualify you for this role? Essential: ● Excellent soft skills (Communication, Coordination & Negotiation) ● Skill to ask the right questions ● Knowledge on organization offerings and analytical skills ● Time-bound and attention to detail ● Customer facing & problem solving skills ● Ability to work as a team ● Presentation & Solution delivery ● Providing technical consultation to prospects/ customers ● Experience in CRM - Salesforce/ Zoho ● People manager skill set Desired: ● Business approach ● Working with partners & other channels ● Customer Relationship building What will drive your success? ● To succeed, you will need a flexible skill set, including the ability to think strategically, execute tactically, and collaborate across many teams, levels, and situations. ● Use your technical expertise to help a customer determine if SMS-Magic is right for them ● Prepare and deliver product messaging in an effort to highlight value proposition and unique differentiators, using whiteboarding, slide presentations, product demonstrations, white papers, trial management and RFI (Request for Information) response documents ● Work hands-on with SMS-Magic products to demonstrate and prototype integrations in customer/partner environments ● Make recommendations on integration strategies, enterprise architectures, platforms and application infrastructure required to successfully implement a complete solution, providing “best practice” advice to customers to optimize SMS-Magic effectiveness ● Administer onboarding and product implementation support for new and existing clients (Documentation of solution configurations and diagrams to be captured for future reference) ● Work closely with Salesforce architects to design solutions that align with SMS Magic product and business requirements. ● Provide input on the configuration and customization of Salesforce to meet SMS Magic product and business needs. ● Strong knowledge on Salesforce admin activities such as creating flows, optimizing page layouts, and implementing customizations to enhance user experience and support tailored business processes. ● Maintain accurate and up-to-date documentation throughout the project lifecycle. ● Work with sales and marketing to respond to technical RFI/RFP questions ● Aid in the creation of product training and documentation materials ● Articulate and demonstrate our learning validation and online proctoring solution, influence customer’s technical requirements, and position products relative to the competition ● Maintain an in-depth level of technical and industry knowledge through ongoing training, seminars and certifications ● Salesforce Admin certification is a plus ● Success in this role will require strong business acumen and passion to drive excellence in operations. Benefits What Working at SMS Magic Offers At SMS Magic, people growth is parallel to company growth, and our work culture supports our commitment to creating a world-class CRM messaging company. Our work culture is built on high-performance teaming, where everyone can achieve their potential and contribute to building a better working world for our people and clients. We offer: The freedom and flexibility to handle your role in a way that’s right for you. Exposure to a dynamic and growing global business environment. Access to innovative and cutting-edge technology and tools. Opportunities to showcase analytical capabilities and make high-impact contributions to business teams. A competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. Additionally, we provide a work environment that values balance, ensuring our people are active, healthy, and happy inside and outside of work.

Job Description:Sales Enablement Manager Location: Pune (Onsite) Company Overview: Founded over 15 years, we are a trusted messaging leader for businesses around the globe.We work with customers from small, mid-size businesses to large global enterprises across industries including contact centers, financial services, higher education, retail, staffing, wellness and more. Our commitment to every customer is, “We will deliver the most advanced, simple-to-use messaging platform available, so you can focus on the personaltouch that sets you apart from your competition”. Read more about us at:https://beconversive.com/https://www.sms-magic.com Company Overview:Here Position Overview We are seeking a dynamic Sales Enablement Manager to be the storytelling engine behind our sales team. This role will be pivotal in creating impactful sales materials, decks, and enablement assets that empower our sales and partner teams to close deals faster and smarter. The ideal candidate will possess a strong background in product marketing or sales enablement, with the ability to translate product capabilities into compelling customer value narratives. Roles And Responsibilities Develop engaging and persuasive sales and partner presentations tailored to various industries, customer journeys, and use cases Build a suite of sales enablement assets, including pitch decks, battle cards, demo flows, one-pagers, and objection-handling frameworks Partner closely with Product Marketing to turn product capabilities into value-driven sales narratives Support GTM campaigns and new sales play rollouts, ensuring alignment across Sales, Marketing, and Product teams Create and maintain a centralized sales asset library to ensure easy access to updated materials Collaborate with Sales leadership, AEs, SDRs, and Partner teams to gather feedback, measure asset effectiveness, and optimize continuously Design enablement playbooks, templates, and sales process documentation to support repeatable, scalable selling Contribute to sales training initiatives by providing content and tools that support knowledge transfer and skill enhancement Key Result Areas (KRAs) Sales conversion rate improvement in deals influenced by enablement assets % adoption of decks, templates, and playbooks by sales and partner teams Average reduction in sales cycle length (deal velocity) for opportunities supported by enablement initiatives Qualifications And Skills Essential: Proven expertise in crafting compelling sales and partner decks, customer journey-aligned solution selling, and storytelling-driven messaging Ability to develop industry-specific sales stories and narratives customized to varied platforms and audiences Strong experience in building playbooks, enablement templates, objection-handling frameworks, and demo flows Demonstrated ability to collaborate with cross-functional teams including Sales, Product, and Marketing Technical Skills: Proficiency with tools like Gamma, Canva, ChatGPT, or similar content creation and enablement platforms Desired: Deep understanding of B2B SaaS buying journeys and sales enablement best practices Exposure to Consulting, CPaaS, messaging solutions, or CRM platforms Hands-on experience in sales training, content management systems, and enablement analytics Powered by JazzHR rNMW4LVdI1

Job Overview: As the Director of Sales at SMS Magic, you will play a pivotal role in driving business growth by engaging, winning, and retaining customers for our messaging solutions. Our approach emphasizes consultative selling, supported by cutting-edge sales tools across the entire funnel. Key responsibilities include building and leading a sales team in India, achieving ambitious sales targets, managing a pipeline of prospects, and forecasting performance with precision. Responsibilities: Sales Team Leadership: Build and lead a high-performing sales team, ensuring the achievement of a sales targets Pipeline Management: Develop and manage a robust pipeline of prospects to consistently deliver positive results. Forecasting Accuracy: Provide accurate monthly and quarterly performance forecasts, maintaining a 10-20% margin of error from actual bookings. Collaboration with Customer Success and Development Teams: Work closely with customer success and development teams to meet customer requirements effectively. Market Insights and Playbooks: Collaborate with the US-based VP Marketing to identify market opportunities, work with large/medium customers and partners, and create relevant sales playbooks and collaterals. Customer Engagement: Understand customer sales and marketing processes, providing consultancy on best messaging programs, and evangelize SMS Magic solutions. Ensure the team is able to generate their own leads to meet assigned quotas. Qualifications: Minimum 12+ years hands-on prior work experience with SaaS sales Prefer at least 6-8 years successfully running a sales organization (team) Love crushing goals and quotas We live, eat and breathe data and insights. We are a Analytics 2.0 company and it flows through our product, the way we run our company rhythms and monthly meetings. You should be a champion of Sales data and analysis. You should also be able to look at Customer’s SMS Magic dashboard and make sense of what’s happening - Which Campaigns are performing, who are their most responsive sales guys etc. Agile, Nimble, and energetic - These are the hallmarks of a magician. Nimble but long term planning, quick and agile execution which can be measured on a day to day basis. Breather Customers - We are extremely customer centric and will go that extra mile to win a customer and more importantly woo them. This is our Core Value and we want the DoS to exhibit it aplenty. Self-starter, motivated individual - who can work alone and create an impact Strong team player - We have cross geographical teams and in different time zones - So we need leaders of men, who can coordinate and work with people across cultures, time zones and ethnicities. What working at SMS Magic Offers? At SMS Magic, people growth is parallel to company’s growth and our work culture supports our commitment to creating a world class CRM messaging company. Our work culture is built on high-performance teaming - where everyone can achieve their potential and contribute to building a better working world for our people and our clients. We offer a sense of balance, we want our people to be active, healthy, and happy, not just in their jobs but in their lives outside of work. Our competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, we do our best to make your time with us a rewarding learning experience that helps you grow as an individual. Plus, we offer The freedom and flexibility to handle your role in a way that’s right for you Gain exposure to a dynamic and growing global business environment Exposure to innovative and cutting-edge technology and tools Scope to showcase one’s analytical capabilities and make high impact contributions to Business teams Whenever you join, however long you stay, the exceptional SMS Magic experience lasts a lifetime. Recognized as an industry leader, we continually strive to be a great place to work and with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the “World’s best Messaging Partner” a reality. About SMS Magic: Founded over 15 years, we’ve become a trusted messaging leader for businesses around the world. We work with global customers across many industries including contact centers, financial services, higher education, retail, staffing, wellness and more. Our customers range from small and mid-size businesses to large global enterprises. Our commitment to every customer is, “We will deliver the most advanced, simple-to-use messaging platform available, so you can focus on the personal touch that sets you apart from your competition”. If you can confidently demonstrate that you meet the criteria mentioned above, please contact us as soon as possible. SMS Magic is committed to inclusiveness, fairness, and accessibility. We encourage all qualified candidates to apply. Read mode about us at: www.sms-magic.com

Job Description: Senior Partner Account Executive Location: Pune (Onsite) Shift: 6:30 PM to 3:30 AM Company Overview: Founded over 15 years, we are a trusted messaging leader for businesses around the globe.We work with customers from small, mid-size businesses to large global enterprises across industries including contact centers, financial services, higher education, retail, staffing, wellness and more. Our commitment to every customer is, “We will deliver the most advanced, simple-to-use messaging platform available, so you can focus on the personal touch that sets you apart from your competition”. Read more about us at: https://beconversive.com/ https://www.sms-magic.com Company Overview: Here Position Overview We are seeking a dynamic and results-driven professional to join our sales team. The ideal candidate will be responsible for identifying and qualifying leads, conducting discovery calls, delivering compelling product demonstrations, negotiating contracts, and closing deals. This role requires strong communication skills, international market exposure, and a strategic approach to sales. Roles and Responsibilities: Generate and qualify leads through various channels Conduct discovery calls to understand client needs Deliver tailored product demos and presentations Lead contract negotiations and close deals Expand business opportunities in international markets Maintain sales records and contribute to forecasting Qualifications and Skills: Bachelor's degree in Business, Marketing, or related field 6-7 years of proven sales or business development experience Strong communication, negotiation, relationship building, and presentation skills Experience with CRM tools and sales reporting International sales exposure is a plus Self-motivated and target-oriented . What Working At SMS Magic Offers At SMS Magic, people growth is parallel to company growth, and our work culture supports our commitment to creating a world-class CRM messaging company. Our work culture is built on high-performance teaming, where everyone can achieve their potential and contribute to building a better working world for our people and clients. We offer: The freedom and flexibility to handle your role in a way that’s right for you Exposure to a dynamic and growing global business environment Access to innovative and cutting-edge technology and tools Opportunities to showcase analytical capabilities and make high-impact contributions to business teams A competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business Additionally, we provide a work environment that values balance, ensuring our people are active, healthy, and happy inside and outside of work. Powered by JazzHR j6oqS3mP7p

Location: Pune About Us: Founded over 15 years ago, we are a trusted messaging leader for businesses around the globe. We work with customers from small, mid-size businesses to large global enterprises across industries including contact centers, financial services, higher education, retail, staffing, wellness, and more. Our commitment to every customer is: “We will deliver the most advanced, simple-to-use messaging platform available, so you can focus on the personal touch that sets you apart from your competition. Read more about us at: www.sms-magic.com Company Overview: Watch here Role Summary We are looking for an AI Ops Specialist to join the Founder’s Office with a focused mandate to identify, implement, and govern non-tech AI automation across key business functions—Sales, Marketing, HR, Customer Success, and Finance. This role is pivotal in transforming manual and repetitive processes through intelligent automation, ultimately improving productivity, reducing cost, and scaling operational efficiency across the company. You will act as the central point of coordination between business leaders and the product/engineering teams for AI adoption and performance tracking. Key Responsibilities AI Opportunity Discovery & Roadmap Creation: Conduct structured audits of business workflows to identify inefficiencies and automation opportunities. Collaborate with function heads across Sales, Marketing, HR, Finance, and Customer Success to gather AI use cases. Evaluate and prioritize initiatives based on impact, feasibility, and alignment with org priorities. Build and maintain a living AI Automation Roadmap with owners, timelines, and ROI expectations. Hands-on AI Implementation: Deploy and integrate no-code/low-code AI tools (e.g., ChatGPT, Zapier, Make, RPA bots) into team workflows. Enable business teams to adopt AI tools with minimal technical dependency. Lead UATs and pilots with internal teams before full-scale rollouts. Ensure successful change management and user training for AI adoption. Governance & Impact Tracking: Define and track KPIs such as: time saved, cost reduced, output scaled, errors avoided. Build dashboards and reports to showcase business impact of each initiative. Own monthly/quarterly reviews of all AI Ops projects with the Founder, COO, and function heads. Maintain a knowledge repository of playbooks, reusable workflows, and automation assets. Cross-Functional Communication & Alignment: Act as the central bridge between the business and engineering/product teams for automation needs. Translate business problems into automation solutions and vice versa. Communicate complex AI concepts in a simplified, outcome-oriented language for leadership. Present risk-benefit tradeoffs and scaling plans for AI initiatives to drive strategic alignment Qualifications & Skills 4–6 years of experience in business operations, process improvement, internal consulting, or AI/automation roles. Strong exposure to no-code/low-code AI tools and platforms (ChatGPT, Zapier, Make, UiPath, etc.) Demonstrated experience in deploying AI or workflow automation in a business (non-engineering) setting. Analytical mindset with strong ability to measure and communicate business impact Excellent stakeholder management and project ownership capability Clear communicator who can align AI initiatives with business priorities and influence decision-makers Mandatory: Experience in SaaS, tech startups, or high-growth environments Prior work in a COO Office, Founder's Office, or business transformation function Someone who is a hustle mindset Powered by JazzHR 6LnJfomGvY