Job
Description
Location : Pune. About Us Founded over 15 years ago, we are a trusted messaging leader for businesses around the globe. We work with customers from small, mid-size businesses to large global enterprises across industries including contact centers, financial services, higher education, retail, staffing, wellness, and more. Our commitment to every customer is: We will deliver the most advanced, simple-to-use messaging platform available, so you can focus on the personal touch that sets you apart from your competition. Job Summary We are seeking a highly skilled and results-driven QA Manager with a solid background in Manual Testing, API Testing, Automation, and DevOps, along with exposure to Non-Functional Testing (Performance & Security). The ideal candidate has strong team management experience, excels under pressure, and can effectively lead QA efforts across multiple concurrent projects in a fast-paced environment. Key Responsibilities Strategize and drive the QA roadmap aligned with business goals and product delivery timelines. Lead a cross-functional QA team (manual, automation, DevOps, performance) and manage their day-to-day deliverables. Design, implement, and enforce standard QA processes, templates, and tools across teams to ensure high quality software delivery. Own and manage all test phases: unit testing, integration testing, system testing, regression, UAT, and post deployment validation. Collaborate with product, development, and support teams to analyze requirements, define acceptance criteria, and ensure testability. Conduct risk-based testing to prioritize critical areas during tight delivery windows. Drive automated testing initiatives (UI, API, regression) and ensure continuous improvement in test coverage. Partner with DevOps for CI/CD pipeline integration, infrastructure readiness, and shift-left testing. Manage performance benchmarking, load/stress testing, and security validations using industry tools and practices. Handle resource planning, hiring, mentoring, and performance reviews for the QA team. Prepare and present QA dashboards, test metrics, and release readiness reports to leadership. Ensure defect prevention through root cause analysis and retrospectives. Required Qualifications 11+ years of total QA experience, with 2+ years in a leadership or managerial role and 5+ experience in automation. Strong experience with manual testing, API testing, and test automation frameworks (e., Selenium, Cypress). Hands-on exposure to DevOps tools and CI/CD environments. Experience in non-functional testing such as performance and basic security validations. Proven ability to lead teams and manage QA for multiple parallel projects. Excellent problem-solving, communication, and team collaboration skills. Comfortable working under pressure and meeting tight deadlines. Preferred Qualifications Experience in Agile/Scrum methodologies. ISTQB or other relevant certifications. Familiarity with cloud platforms like AWS or Azure. Basic scripting knowledge (Python, Bash, etc.) for automation and tool integration. (ref:hirist.tech) Show more Show less
