About us GoKwik was founded in 2020 with one simple mission, to democratize the shopping experience and increase the GMV realization for e-commerce businesses. The company is backed by Sequoia Capital India, Matrix Partners India, RTP Global, and marquee angels. GoKwik is an e-commerce enablement company focussed predominantly on solving crucial e-commerce issues like boosting conversion rates across the e-commerce funnel and reducing RTO for our partners. It leverages AI/ML technologies to solve hard-hitting problems like RTO to increase CoD conversion rates. GoKwiks 1-click Kwik checkout improves checkout conversion rates ensuring higher GMV realization and reduced marketing CAC. Key Responsibilities : - You will act as a coach for our customers. Your coaching efforts will support our customers in our products and solutions in ways that add value for their businesses, ultimately supporting our customers in their strategic goals -Work experience in B2C product in Shipping Logistics. - Conduct product reviews - QBRs MBRs - Engage with users to improve their ability to utilize our products and solutions to derive insights and support business decisions - Partner closely with product teams to create new features that best serve our customers - Research and deliver solutions for complex problems and respond to inquiries - Identify areas of improvement, track project task updates, and identify clients at risk of churning - Upsell, Crosssell and Create strategies to increase adoption across different products. Experience Range - 3-6 years experience as a CSM managing enterprise accounts Our Core Value Cultures: Merchant s First Talent Innovation

Who We Are as a Company: GoKwik was founded in 2020 with one simple mission, to democratise the shopping experience and increase the GMV realisation for e-commerce businesses. The company is backed by Sequoia Capital India, Matrix Partners India, RTP Global, and marquee angels. GoKwik is an e-commerce enablement company focussed predominantly on solving crucial e-commerce issues like boosting conversion rates across the e-commerce funnel and reducing RTO for our partners. It leverages AI/ML technologies to solve hard-hitting problems like RTO to increase CoD conversion rates. GoKwiks 1-click Kwik checkout improves checkout conversion rates ensuring higher GMV realisation and reduced marketing CAC. What we do is very unique with zero immediate competition in India today and therefore, building a team of Real Rockstars in their field to fuel this profit making start-up, which is growing at a rapid pace We re Excited About You If You Have: Passion for delivering great software with a strong sense of ownership. Good proficiency in Java. Should have automated tests extensively using Selenium/Playright 3-5 years of experience working in a strong team of QA and SDET professionals. Strong proficiency in testing APIs, Reusable UI Components and Component Assertions. Knowledge of TDD framework, TestNG, Page Object Model, Maven using Java programming. Good understanding of API automation - RestAssured and Postman. Our Core Value Cultures: Merchant 1st Talent Innovation The pace of our growth is incredible - if you want to tackle hard and interesting problems at scale, and create an impact within an entrepreneurial environment, Come join us!

As a SDE, you will interact with the entire engineering team to solve problems and build, extend, optimise and refactor the architecture of our growing product. This will involve working on our existing codebase along with new projects. GoKwik has a highly passionate engineering-driven environment where your contribution will be felt immediately. You'll spend time on the following: Writing testable and efficient code Design and implementation of low-latency, high-availability, and performant applications implementing business logic and developing APIs and services Build reusable code and libraries for future use. we're Excited About You If You Have: 2+ years experience in software development. Hands-on experience in front-end development with React. Knowledge of frontend frameworks Good understanding of server-side templating languages Good understanding of front-end technologies, such as HTML5, and CSS3 Expertise with Linux-based systems Proficient understanding of code versioning tools, such as Git. Have worked in any of the cloud-based platforms AWS, GCP, Docker, and Kubernetes. Some Important Traits - We look out for a Person in this role Independent, resourceful, analytical, and able to solve problems effectively Ability to be flexible, agile, and thrive in chaos Excellent oral and written communication skills

SDET- II Experience: 4-6 years Compensation: 22 LPA Build What Powers E-Commerce Maintain and enhance both manual and automated test suites as the product matures. Work on testing both mobile and web applications to ensure robust quality assurance. Foster a culture of innovation and collaboration around quality practices. Define, communicate, and educate the team on best practices for test-driven development (TDD), testing methodologies, and QA processes. Conduct API testing using tools like Postman and ensure API reliability and performance. Perform load and stress testing to evaluate system performance under high volume. Drive workflow improvements including continuous integration/deployment (CI/CD) and release management. Write detailed, high-quality test cases, and generate bug, issue, and regression reports for issues encountered during testing. Create root cause analysis reports for customer-impacting issues. Document testing practices, procedures, and work processes meticulously. (Optional) Hands-on experience scripting automation using Java and Selenium. What You Bring to the Table Strong understanding of QA processes, SDLC (Software Development Life Cycle), STLC (Software Testing Life Cycle), and defect lifecycle. Proven experience with API testing using Postman or similar tools. Familiarity with version control systems like Git. Knowledge of CI/CD pipelines and tools for automated builds and deployments. Experience with load and stress testing methodologies. Ability to write automation scripts and work effectively in an agile environment. Excellent communication skills for team education and documentation purposes. Why This Role Matters At GoKwik, a product isn t a support function it s a core driver of business success. You ll have full ownership, real impact, and the runway to build something bold. Hit apply and let s build what the world remembers.

Build Relationships and Drive Results for India s Top eCommerce Brands Own and manage key merchant relationships for GoKwik s KwikChat product Analyze data and performance metrics to improve merchant conversion rates and GMV Design and execute A/B experiments to identify impact levers across merchant funnels Collaborate with Product, Engineering, and Customer Engineering teams to drive insights into action Track and report key metrics monitor performance and ensure success against benchmarks Generate actionable insights through deep analysis of product usage and partner performance Translate data into business recommendations to influence internal and external stakeholders Build GoKwik champions by creating long-term, value-based partnerships What You Bring to the Table Prior exposure to B2B SaaS, AdTech, FinTech, or eCommerce environments Experience working in a customer-facing role and influencing product or tech adoption Strong data skills comfortable with Excel, Metabase, and analyzing conversion metrics Ability to structure problems, derive insights, and drive outcomes with speed A growth mindset comfortable in startup chaos and ready to create impact fast Strong communication and stakeholder management skills Why This Role Matters You won t just manage accounts you ll accelerate growth. As a CSM for KwikChat, you ll unlock new value for India s top eCommerce brands through data, insights, and meaningful partnerships. Every decision you guide improves performance across the ecosystem. Hit apply and let s build what the world remembers.

Build the Backbone. Engineer the Future of eCommerce Leading a high-performing engineering pod driving delivery, quality, and team development Shaping backend architecture (Node.js, Python, Golang) and optimizing performance, scale, and resilience Owning technical direction in sync with Product and Enterprise Architecture teams Mentoring engineers, driving code reviews, and pushing for continuous improvement Championing agile best practices while maintaining high velocity and code quality Hiring, coaching, and doing regular performance reviews to grow talent within your team Building strong cross-functional alignment to turn business needs into technical outcomes What You Bring to the Table Hands-on expertise in Node.js (preferred), Golang, or Python Experience with scalable system design, microservices, REST APIs, and cloud infra Mastery in Git, testing practices (TDD/Unit/E2E), and CI/CD pipelines Strong foundation in SQL/NoSQL , caching, and distributed systems Agile mindset with a sharp product sense and problem-solving skills A passion for mentoring and scaling engineering culture in high-growth environments Excellent stakeholder communication and strategic thinking Why This Role Matters You ll be at the core of GoKwik s mission scaling engineering for India s boldest D2C brands. Every architecture you define, every system you build, will shape how eCommerce works tomorrow. Hit apply and let s build what the world remembers.

Customer Success Manager (LT) Experience: 2-6 years Responsibilities Manage early-stage, growing brands with Work closely with merchants who are often first-time online sellers or retail shopkeepers Lead retention saves , pricing conversations, and churn mitigation Provide hands-on support for technically unsound users setup, training, understanding dashboards and reports Offer real-time support on basic operational needs like order reconciliation, shipping issues, and RTO queries Drive Performance calls on a need basis. Manage high daily inflow of support tickets across email, WhatsApp, chat, and live call Offer voice support and guidance as many merchants are not comfortable with chat or email Resolve ad-hoc queries and repetitive operational blockers directly with merchant teams Collaborate internally to resolve frequent escalations and repetitive doubts Why This Role Matters You re not just resolving tickets you re helping some of India s fastest-growing eCommerce brands run smoothly. Your quick thinking, clarity, and empathy will define the support experience and strengthen merchant trust. Hit apply and let s build what the world remembers.

Onboard all new Merchants that are expected to come via Sales in the quarter as this is a highest volume quarter Own complete support and success lifecycle brands don t raise tickets, the CSM is expected to preemptively resolve and engage Drive monthly performance reviews, prepaid share improvement, and GMV growth discussions Lead retention saves , pricing conversations, and churn mitigation Provide hands-on support for technically unsound users setup, training, understanding dashboards and reports Proactively upsell and cross-sell features like PPCOD, UPI incentives, checkout flows Manage all product-related issues and merchant escalations across bot, RTO, and payment flows Coordinate across Product, Ops, and Finance for swift resolutions Conduct merchant trainings, webinars, and adoption nudges Maintain regular engagement via daily phone calls and merchant WhatsApp groups Resolve ad-hoc queries and repetitive operational blockers directly with merchant teams Build long-term relationships with founders and CX heads of 30L 2Cr GMV brands who expect proactive involvement and guidance Why This Role Matters You re not just resolving tickets you re helping some of India s fastest-growing eCommerce brands run smoothly. Your quick thinking, clarity, and empathy will define the support experience and strengthen merchant trust. Hit apply and let s build what the world remembers.

The Data Engineer 2 will be closely working with product managers, data scientists, business intelligence teams , and SDEs to design and launch data-driven strategies across the organization. You ll spend time on the following : Identifying, designing, and implementing process improvements that include building/re-engineering data models, data architectures, pipelines, and data applications Continuously look for data optimization processes and oversee data management, governance, security, and analysis Ensure data quality and security across every product vertical and related areas Design, create and launch new data models and pipelines as per needs Work towards achieving high performance, operational excellence, accuracy, and reliability of the overall system Utilize tools and technologies to create data architecture that supports new data initiatives and is useful in next-gen products Ensure test-driven products/pipelines that are easily maintainable and reusable Design and build an infrastructure for extraction, transformation, and loading of data from a wide range of data sources Overall build and maintain data foundations that include tools, infrastructure, and pipelines that help the marketing and sales team Increase automation and build analytic solutions at scale to serve the business requirements We re Excited About You If You Have: Bachelor s/Master s degree in Computer Science, Mathematics or any alternative computer programming training At least 4 years of experience working in Data Engineering field Ability to keep up with several projects at once and understand the impact of projects within a larger system. Advanced working SQL knowledge and experience working with relational databases, query authoring (SQL), as well as working familiarity with a variety of databases. Experience building data pipelines, architectures, and data sets from raw, loosely structured data. Experience building processes supporting data transformation, data structures, metadata, dependency, and workload management. Experience supporting and working with cross-functional teams in a dynamic environment. Experience with relational SQL databases, including Postgres and MySQL. Experience with object-oriented design in Python Experience with data pipeline and workflow management tools Experience with AWS cloud services: EC2, RDS, Redshift, Glue, S3 Both verbal and written communication skills Efficiency in handling technical issues expertly, producing new design ideas and substitutions where required Appreciate and add to a collaborative team effort Some Important Traits We look out for a Person in this role Independent, resourceful, analytical, and able to solve problems effectively Ability to be flexible, agile, and thrive in chaos Excellent oral and written communication skills

Manage a small team of IT Ops/support professionals IT Asset and Software license Inventory Management. Proven capability of Supporting Remote Staff spread across multiple regions over dedicated remote assistance tool. Co-ordinate with and support external Vendor in terms of adhering warranty of faulty machines. Sound knowledge on MacOS environment. Manage Installation, upgrades and configuration of hardware and software used in organization setup. Adherence to weekly, monthly and quarterly audit activities run by IT Ops department such us inventory health check, system security checks etc. Knowledge on any MDM solution which supports all operating system is must. Knowledge on Jira Ticket System platform. Result-driven, customer-focused and accountability minded Ability to work in fast paced environment with competing and shifting priorities. Good communication skill with sound knowledge of email writing. SOP document writing skills if asked. Our Core Value Cultures: Merchant 1st Innovation Talent

The Data engineering manager will be responsible for handling a team of data engineers and closely working with product managers, data scientists, business intelligence teams , and SDEs to design and launch data-driven strategies across the organization. He will also be responsible for designing overall data architecture that drives insights . You ll spend time on the following : Lead a team of data engineers and guide them with the best data strategies in line with data needs. Identifying, designing, and implementing process improvements that include building/re-engineering data models, data architectures, pipelines, and data applications Continuously look for data optimization processes and oversee data management, governance, security, and analysis Hire the best talent, identify the potential of each team member and offer technical guidance, leadership, and advice on planning, designing, and implementing data solutions Manage data delivery through high-performing dashboards, visualizations, and reports Ensure data quality and security across every product vertical and related areas Design, create and launch new data models and pipelines as per needs Act as a project manager for data projects, mentor and grow the team by hiring skilled data engineers Work towards achieving high performance, operational excellence, accuracy, and reliability of the overall system Mentor and grow data warehouse, data modeling, and data visualization team to correctly establish a data-driven culture Utilize tools and technologies to create data architecture that supports new data initiatives and is useful in next-gen products Ensure test-driven products/pipelines that are easily maintainable and reusable Design and build an infrastructure for extraction, transformation, and loading of data from a wide range of data sources Overall build and maintain data foundations that include tools, infrastructure, and pipelines that help the marketing and sales team Increase automation and build analytic solutions at scale to serve the business requirements We re Excited About You If You Have: Bachelor s/Master s degree in Computer Science, Mathematics or any alternative computer programming training At least 7 years of experience working in Data Engineering field Experience managing engineers and guiding a team of engineers through project planning, execution, and quality control stages. Strong project management and organizational skills and the ability to work independently in a fast-paced, quickly changing environment. Ability to keep up with several projects at once and understand the impact of projects within a larger system. Advanced working SQL knowledge and experience working with relational databases, query authoring (SQL), as well as working familiarity with a variety of databases. Experience building data pipelines, architectures, and data sets from raw, loosely structured data. Experience building processes supporting data transformation, data structures, metadata, dependency, and workload management. Experience supporting and working with cross-functional teams in a dynamic environment. Experience with relational SQL databases, including Postgres and MySQL. Experience with object-oriented design in Python Experience with data pipeline and workflow management tools Experience with AWS cloud services: EC2, RDS, Redshift, Glue, S3 Both verbal and written communication skills Efficiency in handling technical issues expertly, producing new design ideas and substitutions where required Appreciate and add to a collaborative team effort Some Important Traits We look out for a Person in this role Independent, resourceful, analytical, and able to solve problems effectively Ability to be flexible, agile, and thrive in chaos Excellent oral and written communication skills

Who We Are as a Company : GoKwik was founded in 2020 with one simple mission, to democratize the shopping experience and increase the GMV realization for e-commerce businesses. The company is backed by Sequoia Capital India, Matrix Partners India, RTP Global, and marquee angels. GoKwik is an e-commerce enablement company focussed predominantly on solving crucial e-commerce issues like boosting conversion rates across the e-commerce funnel and reducing RTO for our partners. It leverages AI/ML technologies to solve hard-hitting problems like RTO to increase CoD conversion rates. GoKwiks 1-click Kwik checkout improves checkout conversion rates ensuring higher GMV realization and reduced marketing CAC. What we do is very unique with zero immediate competition in India today and therefore, building a team of Real Rockstars in their field to fuel this profit-making start-up, which is growing at a rapid pace You ll spend time on the following : Orchestrating complex, cross-functional technical projects, ensuring they align with organizational goals and are delivered efficiently. Act as the bridge between product management and engineering teams, fostering collaboration and drive successful project execution Guide technical teams and make informed decisions Diagnose and resolve technical issues that arise during the project lifecycle Contribute to the overall strategic direction of the product or program. Identify opportunities to improve project management processes and workflows Track key performance indicators (KPIs) and report on project performance against established goals Ensure that the project adheres to relevant industry standards and organizational policies Oversee the deployment, integration, and post-launch activities of the project. Working closely with the CTO to streamline process & drive better efficiencies. Contributing ideas to product development initiatives, planning and managing product development stages. Keeping up with advancements in product technologies. We re Excited About You If You Have : Bachelors degree in computer sciences, software engineering, technology management, business management, or similar. 4-8 years of experience in technical program management, preferably in a related industry. Advanced knowledge of the full life-cycle of product development. Experience in product development planning and providing leadership. Ability to collaborate with IT engineers and report to senior managers. Extensive experience in software product engineering, deployment, and integration. Ability to evaluate product performance metrics, as well as diagnose and resolve issues. Advanced proficiency in programming languages and coding, such as Python and JavaScript. Ability to keep up with advancements in the field of technical product development. Exceptional communication and interpersonal skills.