About us GoKwik was founded in 2020 with one simple mission, to democratize the shopping experience and increase the GMV realization for e-commerce businesses. The company is backed by Sequoia Capital India, Matrix Partners India, RTP Global, and marquee angels. GoKwik is an e-commerce enablement company focussed predominantly on solving crucial e-commerce issues like boosting conversion rates across the e-commerce funnel and reducing RTO for our partners. It leverages AI/ML technologies to solve hard-hitting problems like RTO to increase CoD conversion rates. GoKwiks 1-click Kwik checkout improves checkout conversion rates ensuring higher GMV realization and reduced marketing CAC. Role Summary As a Customer Success Manager in the Merchant Success Team , you will be responsible to Interact handle our Merchants/Accounts leverage data to drive conversion improvements, provide key data-driven insights indirectly improve GMV of Merchants, Further Customer Success Managers would be closely working with our Customer Engineering, Technology Product Team. Looking for CSMs who are looking to drive a tonne of impact in early stage startups and are excited about seeing their insights translate into actions quickly! You ll be successful in this role if you: Analyze the impact of change on conversion rates, returns by running various A/B experiments for merchants. Generating actionable Insights through analysis of key metrics across functions. Identify the root cause through deep analysis of data to reach a point where actionable solutions can be designed Build long-lasting value-based relationships with partners and create GoKwik Champions. Define, track, measure and report key metrics that need to be monitored to improve Partners conversion rates. Devise mechanisms for control, performance monitoring, and reporting to internal stakeholders. Assist in investigating and drafting cost / benefit analysis and business requirements showcasing potential solutions for business initiative. Working cross-functionally with business teams to ensure development and implementation of programs as per timelines. Build knowledge in a specific segment or function through proactive market research. Highlights key trends and insights to drive innovation and growth for GoKwik and our merchant partners. Is able to think about actionable vs. non-actionable insights. We re Excited About You If You Have: Experience in working on a B2B SaaS Product in a customer facing role. Experience defining requirements and using data and metrics to draw business insights. Experience making business recommendations and influencing stakeholders. 1+ years relevant experience in financial/business analysis High Comfort with Excel. Experience making business recommendations and influencing stakeholder 3-4 years of Work exposure of working with data rich environments like Ad-Tech, Fin-Tech, E-Commerce Business Analysis. Experience in developing requirements and formulating business metrics for reporting, familiarity with Metabase, Excel Our Core Value Cultures: Merchant 1st Innovation Talent

GoKwik was founded in 2020 with one simple mission, to democratise the shopping experience and increase the GMV realisation for e-commerce businesses. The company is backed by Sequoia Capital India, Matrix Partners India, RTP Global, and marquee angels. GoKwik is an e-commerce enablement company focussed predominantly on solving crucial e-commerce issues like boosting conversion rates across the e-commerce funnel and reducing RTO for our partners. It leverages AI/ML technologies to solve hard-hitting problems like RTO to increase CoD conversion rates. GoKwik s 1-click Kwik checkout improves checkout conversion rates ensuring higher GMV realisation and reduced marketing CAC. We are looking for a Rockstar Senior Product Manager with in-depth Tech business understanding. This is a unique opportunity where a company is bringing eCommerce and payments stack together. To be successful in this role you must be structured in thinking, a technical expert, customer obsessed, and willing to move fast and iterate. You will partner with engineering, design, and other cross-functional teams to drive the long-term vision of the company. You should have a strong bias for action and ability to deliver results under tight timelines. Lastly, you need to be comfortable dealing with ambiguity. Responsibilities: Seek customer anecdotes, data, and design-driven insight to prioritise the product roadmap Identify and plug product gaps and generate new ideas that create stickiness in the product, improve customer experience and drive growth. Consistently deliver high-quality new products and features while improving the reliability of what already exists. Translate product strategy into detailed requirements and prototypes. Speak the language of the engineering (own PRDs), and design. Requirements : 4-7 years of experience as a product manager in Ecomm space. A clear history of delivering high-quality products. Domain expertise in product strategy, engineering, design, data, and go-to-market. Strong communication skills and project management ability. Some Important Traits - We look out for a Person in this role High ownership and bias for action to own outcomes Independent, resourceful, analytical, and able to solve problems effectively Excellent oral and written communication skills Our Core Value Cultures: Merchant First High Ownership Bias for Action

As a SDE, you will interact with the entire engineering team to solve problems and build, extend, optimize and refactor the back-end architecture of our growing product. This will involve working on our existing codebase along with new projects. GoKwik has a highly passionate engineering-driven environment where your contribution will be felt immediately. you'll spend time on the following: Writing testable and efficient code Design and implementation of low-latency, high-availability, and performant applications Implementation of security and data protection implementing business logic and developing APIs and services Build reusable code and libraries for future use. We re Excited About You If You Have: 1.5+ years experience in development. Hands-on experience in back-end development with Node.JS. Knowledge of Node.js frameworks such NESTJS [typescript ] Have worked in any of the cloud based platforms AWS, GCP, Docker, Kubernetes. Good understanding of server-side templating languages. Expertise with Linux based systems. Proficient understanding of code versioning tools, such as Git.

GoKwik is looking for a quick-thinking, vibrant and naturally curious individual to join our Product Team , as a Product Marketer. In this role, you will be responsible for strategizing & execution of marketing plans, including key activities and budgets, in tandem with the product and business teams You will also be responsible for keeping up-to-date with new commerce trends and developing an understanding of our product offerings to help more merchants grow on our Platform. While this role would report to Chief Product Officer, It would also have a dotted line reporting to Director - Marketing. you'll spend time on the following: Drive alignment across sales, product management, and Merchant Success functions to build product GTM strategy Develop go-to-market strategy including business goals, definition of target/persona, positioning, messaging, and sales narrative. Work with other marketing teams (Performance marketing, content marketing etc) to make sure the messaging resonates and converts. Partner closely with product management and business leaders on the product roadmap. Design & develop innovative campaigns that drive adoption and awareness. Evangelise products internally and externally to drive adoption and engagement. Work effectively in cross-functional teams to support Executive, Product, Sales, and Marketing groups to edit and create new, unique product marketing content. We re Excited About You If You Have: 3+ years of product marketing experience and experience in a market-facing role (eg delivering presentations to customers and prospects, conducting competitor analysis and market research) Should have Product Marketing experience in SaaS companies or B2B Fintech segment where tech selling was involved Ability to build up product/service positioning and messaging by translating complex features and attributes to something more consumable. Exceptional ROI tracking skills to understand and track whats working for us in terms of business Experience in working with data and user data-driven insights to shape user behaviour and experience.Should be able to strategize and execute campaigns and link them to the organisational goals Attested experience constructing marketing plans encompassing strategy, customer research, competitive analysis, product requirements, messaging, pricing, etc Some Important Traits - We look out for a Person in this role Ability to deal with ambiguity Ownership - ability to independently take key decisions and deliver strategic business results Excellent communication skills to influence internal/external stakeholders Ability to deliver results under tight timelines

About us GoKwik was founded in 2020 with one simple mission, to democratize the shopping experience and increase the GMV realization for e-commerce businesses. The company is backed by Sequoia Capital India, Matrix Partners India, RTP Global, and marquee angels. GoKwik is an e-commerce enablement company focussed predominantly on solving crucial e-commerce issues like boosting conversion rates across the e-commerce funnel and reducing RTO for our partners. It leverages AI/ML technologies to solve hard-hitting problems like RTO to increase CoD conversion rates. GoKwiks 1-click Kwik checkout improves checkout conversion rates ensuring higher GMV realization and reduced marketing CAC. Key Responsibilities: Prepare monthly, quarterly, and annual financial reports. Build and maintain management dashboards with key business KPIs. Standardize and automate financial reporting templates to improve efficiency Ensure timely and accurate MIS reporting for stakeholders, including investors. Functional cost partnering for managing stakeholders and robust cost tracking, driving conversations for cost reviews.` Review of Variances vs targets and deep dive on the cost for MIS preparation and giving insights to stakeholders Review of the Provision with the team at the vendor level for the right tagging and provisioning for Management reporting for cost control Standardizing formats and support to the functional team for Operational challenges Identifying cost-saving initiatives and driving those initiatives with the team for results and Management decision support You will bring the following to the table Experience in financial planning and analysis. Excellent stakeholder management influencing skills. Strong communication, interpersonal, teamwork, influencing, commercial acumen, critical thinking, and analytical skills. You will succeed in this role by Analytical Proficiency: A strong financial analysis and cost management foundation is essential. Youll need to excel in tracking and analyzing costs, identifying trends, variances, and cost-saving opportunities, and providing meaningful insights to stakeholders to support decision-making processes. Effective Stakeholder Engagement: Success in this role hinges on your ability to engage effectively with stakeholders across various functions. Building strong relationships, understanding their needs and priorities, and aligning cost management strategies with their objectives will be crucial for success

Who We Are as a Company: GoKwik was founded in 2020 with one simple mission, to democratize the shopping experience and increase the GMV realization for e-commerce businesses. The company is backed by Sequoia Capital India, Matrix Partners India, Think Investments, RTP Global, and marquee angels. GoKwik is an e-commerce enablement company focussed predominantly on solving crucial e-commerce issues like boosting conversion rates across the e-commerce funnel and reducing Return to Origin (RTO) for our partners. It leverages AI/ML technologies to solve hard-hitting problems like RTO to increase Cash on Delivery (CoD) conversion rates. GoKwiks Kwik checkout improves checkout conversion rates ensuring higher GMV realization and reduced marketing Customer Acquisition Cost (CAC). GoKwik also recently launched a third product via an acquisition called KwikChat - that helps eCommerce brands with a complete one-stop solution for their Whatsapp needs. What we do is very unique with zero immediate competition in India today and therefore, building a team of Real Rockstars in their field to fuel this profit making start-up, which is growing at a rapid pace Summary: We are looking for a Demand Gen specialist with 7+ years of relevant experience in inbound pipeline creation. The person should have also driven a demand generation engine for the business through both organic as well as paid channels. Should have a deep understanding of target buyer personas and relevant content strategy. Should have core knowledge of SEO, Paid digital marketing, SEM, content, CRO, Email Marketing to drive leads for a product or business line(s). Should be able to provide data driven insights, own business goals work collaboratively to drive outcomes. Should be able to manage a small team along with external and internal stakeholders and agencies. What you ll do: Generate pipeline and drive instals. Own and drive the inbound pipeline numbers to support revenue growth for business. Build a demand generation engine. Work with internal and external partners to create sustained, productive iterative programs across demand generation channels such as: SEM, SEO, Content Marketing, Ads, CRO, ABM, email marketing, etc. Collaborate with Sales, MS, Product and Business teams to drive outcomes on lead generation. Present strategic priorities performance. Articulate key initiatives and present performance reviews to leadership including financials, test results, forecasts and metrics. Hold yourself and your team accountable for outcomes. Take a hands on approach. Roll up your sleeves and actively contribute to campaign development, content creation, and other tactical execution as and when needed. We re Excited About You If You Have: 7 years+ of demand gen or growth marketing experience. 2+ years in a team lead role (experience managing external partners distributive teams is a plus) having managed atleast a team of 2-3 people. Should have handled a budget of INR 8-10 Cr for Demand Capture and similar size of budget for Demand Gen. A data-driven operator who has success building demand gen and demand capture plans across multiple channels, geographies, market segments, multiple product lines delivers against aggressive growth targets. (Having done demand generation for India, and some of the international markets such as UK, US, is a plus) Experience managing and working closely with the inside sales team to improve conversion rate from discovery to lead funnel. Experience working with tech tools such as Salesforce, CRM, SemRush, Google Analytics, GSC, LinkedIN, Meta, Reddit, Twitter, Youtube channels along with Website. Positive attitude and proven team player, able to work collaboratively with marketing, sales, customer success to meet business goals. Thrives in a fast paced organisation on a high growth trajectory. Is a self-starter who can operate with limited guidance but knows when to ask for help. Proven track record of setting, exceeding, tracking, measuring and communicating the progress of defined goals and objectives. Outstanding flexibility, adaptability and high sense of accountability. Outcome statement 3 Months: Foundation Building Understand the business, products, and target audience. Build relationships with the team and key stakeholders. Audit current campaigns and tools; identify quick wins. Present an initial improvement plan within 45 days. Implement quick wins by the end of 90 days. 6 Months: Execution Optimization Launch and manage demand gen campaigns across channels. Optimize budget utilization for ROI. Improve lead quality and volume; establish reporting cadence. Enhance team performance and productivity. 9 Months: Strategic Impact Scale successful campaigns; introduce new strategies. Deepen funnel optimization to boost conversions. Strengthen cross-functional collaboration. Show clear contributions to the sales pipeline. 12 Months: Leadership Growth Deliver consistent, scalable lead generation results. Demonstrate significant revenue impact. Develop a high-performing, scalable team. Present a long-term demand gen strategy.

Product Manager GoKwik was founded in 2020 with one simple mission, to democratize the shopping experience and increase the GMV realization for e-commerce businesses. The company is backed by Sequoia Capital India, Matrix Partners India, RTP Global, and marquee angels. GoKwik is an e-commerce enablement company focussed predominantly on solving crucial e-commerce issues like boosting conversion rates across the e-commerce funnel and reducing RTO for our partners. It leverages AI/ML technologies to solve hard-hitting problems like RTO to increase CoD conversion rates. GoKwiks 1-click Kwik checkout improves checkout conversion rates ensuring higher GMV realization and reduced marketing CAC. We are looking for a Rockstar Product Manager with in-depth Tech & business understanding. This is a unique opportunity where a company is bringing eCommerce and payments stack together. To be successful in this role you must be structured in thinking, a technical expert, customer obsessed, and willing to move fast and iterate. You will partner with engineering, design, and other cross-functional teams to drive the long-term vision of the company. You should have a strong bias for action and ability to deliver results under tight timelines. Lastly, you need to be comfortable dealing with ambiguity. Responsibilities: Seek customer anecdotes, data, and design-driven insight to prioritize the product roadmap and product features. Identify and plug product gaps and generate new ideas that create stickiness in the product, improve customer experience and drive growth. Consistently deliver high-quality new products and features while improving the reliability of what already exists. Translate product strategy into detailed requirements and prototypes. Speak the language of the engineering (own PRDs), and design. Requirements : 2 - 4 years of core Product Management experience Experience of building Messaging/Chat based products A clear history of delivering high-quality products. Strong communication skills and project management ability. Some Important Traits - We look out for a Person in this role Independent, resourceful, analytical, and able to solve problems effectively Ability to be flexible, agile, and thrive in chaos Excellent oral and written communication skills Our Core Value Cultures: Merchant 1st Innovation Talent The pace of our growth is incredible - if you want to tackle hard and interesting problems at scale, and create an impact within an entrepreneurial environment, Come join us!

Who We Are as a Company: Founded in 2020, GoKwik has one simple mission: to democratize the shopping experience and significantly enhance GMV realization for e-commerce businesses. The company is backed by leading investors including Sequoia Capital India, Matrix Partners India, Think Investments, RTP Global, and marquee angel investors. GoKwik is an e-commerce enablement platform focused primarily on addressing critical challenges within the e-commerce industry. It utilizes advanced AI/ML technologies to boost conversion rates throughout the e-commerce funnel and notably reduce Return to Origin (RTO), a major pain point for many e-commerce businesses, thus improving Cash on Delivery (CoD) conversion rates. GoKwiks flagship offering, Kwik Checkout, streamlines the checkout process, significantly boosting conversion rates, driving higher GMV realization, and lowering Customer Acquisition Costs (CAC). Additionally, GoKwik offers KwikEngage, a comprehensive WhatsApp solution for e-commerce brands, enhancing customer engagement and sales conversions. Further expanding its capabilities, GoKwik acquired Returns Prime, a move designed to streamline and simplify the returns process. With this acquisition, GoKwik aims to provide a seamless, frictionless returns experience, covering the entire shopping journey from initiation to successful return, further solidifying its position as a holistic e-commerce enablement partner. Role Overview: As the Senior Go-to-Market Manager - KwikChat International Expansion (UK Market), you will be responsible for defining and executing the strategy to launch and scale KwikChat in the UK. This is a high-impact role requiring a blend of strategic thinking, operational execution, and cross-functional leadership. You will work closely with product, marketing, sales, and operations teams to drive adoption and success in the UK market. Key Responsibilities: Revenue Outcome Ownership: Own the revenue and CM numbers for KwikEngage International business Strategy Development: Define the Go-To-Market strategy for launching KwikEngage in the UK, including market positioning, competitive landscape analysis, and customer segmentation. Market Research Insights: Conduct market research to understand UK e-commerce trends, customer pain points, and regulatory requirements to tailor KwikEngage s offering. Execution Growth: Own the end-to-end execution of the GTM plan, including demand generation, partnerships, pricing strategies, and channel development. Sales Enablement: Work closely with sales teams to define sales playbooks, pitch decks, and training to accelerate merchant acquisition. Performance Tracking: Set and monitor key GTM metrics, such as customer acquisition cost (CAC), lifetime value (LTV), conversion rates, and market penetration. Compliance Localization: Ensure that KwikEngage aligns with UK regulatory and compliance requirements, optimizing the product for the local market. Cross-functional Collaboration: Work with product, tech, operations, and customer success teams to localize KwikEngage s offerings and refine based on market feedback. Who You Are: 6-10 years of experience in GTM strategy, growth, or business development, preferably in SaaS, fintech, or e-commerce enablement. Proven track record of successfully launching and scaling products in international markets. Strong understanding of conversational commerce, e-commerce trends Prior experience working in a startup or high-growth tech company is a plus. Excellent stakeholder management, communication, and leadership skills. Ability to thrive in a fast-paced, high-growth environment and drive execution independently.