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Gokwik Commerce Solutions
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Associate / Senior Associate - Business Operations || KwikEngage

Associate / Senior Associate - Business Operations || KwikEngage

Gokwik Commerce Solutions

2 - 5 years

6 - 7 Lacs

Bengaluru

Posted:1 week ago| Platform:

Apply

Skills Required

Service delivery Outbound Analytical Customer support Business Operations Associate microsoft Customer engagement Operations Analytics Business operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Associate / Senior Associate - Business Operations

Experience - 2 - 5 Years

Role Overview:

We are seeking a dynamic professional to own and drive key business operations within the E-Commerce space. This role involves managing end-to-end onboarding processes, handling WhatsApp integration and support, and collaborating with multiple teams to build strong operational frameworks that improve customer experience and business efficiency.

You will be responsible for building and maintaining databases from customer interactions, supporting cross-functional initiatives, and ensuring seamless communication flows through various channels. Your insights and analyses will help shape processes and solutions that address critical pain points, such as customer drop-offs and order returns.

What You ll Do:

Manage outbound communication based on evolving business needs, collaborating closely with stakeholders.
Partner with analytics teams to develop and maintain accurate databases that enable targeted outreach.
Work alongside operations teams to design and implement scripts and workflows for new outreach campaigns.
Analyze and report on Voice of Customer (VOC) data to identify trends and improvement areas.
Support onboarding of new tools and processes, including WhatsApp integration for customer support.
Act as a key link between customers and internal teams, ensuring timely resolution and smooth service delivery.

Who You Are:

Experienced in customer engagement via chat platforms.
Skilled in WhatsApp-based customer support solutions.
Adept at providing real-time resolutions during customer interactions.
Strong analytical thinker with the ability to dive deep into data and derive actionable insights.
Highly organized, with excellent communication and critical thinking skills.
Detail-oriented and innovative, always looking to build robust processes.
Proficient in Microsoft Word, Excel, and PowerPoint.

Key Traits We Value:

Exceptional problem-solving and analytical capabilities.
Fast and accurate typing skills; comfortable managing multiple chat conversations simultaneously.
Clear and effective written and verbal communication.
Adaptable and resilient in a fast-paced, evolving environment, ready to tackle complex challenges.

Qualifications:

Bachelor s degree or equivalent.
Strong listening skills and the ability to understand and address complex issues.
Proven ability to evaluate problems, explore options, and implement effective solutions.

Our Culture & Values:

Merchant First
Innovation
Talent

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Associate / Senior Associate - Business Operations || KwikEngage