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Customer Success Manager - Adoption

Customer Success Manager - Adoption

Gokwik Commerce Solutions

2 - 7 years

|

11 - 13 Lacs

Posted:11 hours ago| Platform:

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Skills Required

Usage Product engineering B2B Excel SAAS E-commerce Account management Stakeholder management Monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

Build Relationships and Drive Results for India s Top eCommerce Brands

Own and manage key merchant relationships for GoKwik s KwikChat product
Analyze data and performance metrics to improve merchant conversion rates and GMV
Design and execute A/B experiments to identify impact levers across merchant funnels
Collaborate with Product, Engineering, and Customer Engineering teams to drive insights into action
Track and report key metrics monitor performance and ensure success against benchmarks
Generate actionable insights through deep analysis of product usage and partner performance
Translate data into business recommendations to influence internal and external stakeholders
Build GoKwik champions by creating long-term, value-based partnerships

What You Bring to the Table

Prior exposure to B2B SaaS, AdTech, FinTech, or eCommerce environments
Experience working in a customer-facing role and influencing product or tech adoption
Strong data skills comfortable with Excel, Metabase, and analyzing conversion metrics
Ability to structure problems, derive insights, and drive outcomes with speed
A growth mindset comfortable in startup chaos and ready to create impact fast
Strong communication and stakeholder management skills

Why This Role Matters

You won t just manage accounts you ll accelerate growth. As a CSM for KwikChat, you ll unlock new value for India s top eCommerce brands through data, insights, and meaningful partnerships. Every decision you guide improves performance across the ecosystem.

Hit apply and let s build what the world remembers.

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Gokwik Commerce Solutions

Gokwik Commerce Solutions

E-commerce Solutions

Noida

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