Customer Success Manager - Adoption

Build Relationships and Drive Results for India’s Top eCommerce Brands

• Own and manage key merchant relationships for GoKwik’s KwikChat product
• Analyze data and performance metrics to improve merchant conversion rates and GMV
• Design and execute A/B experiments to identify impact levers across merchant funnels
• Collaborate with Product, Engineering, and Customer Engineering teams to drive insights into action
• Track and report key metrics—monitor performance and ensure success against benchmarks
• Generate actionable insights through deep analysis of product usage and partner performance
• Translate data into business recommendations to influence internal and external stakeholders
• Build GoKwik champions by creating long-term, value-based partnerships

What You Bring to the Table

• Prior exposure to B2B SaaS, AdTech, FinTech, or eCommerce environments
• Experience working in a customer-facing role and influencing product or tech adoption
• Strong data skills—comfortable with Excel, Metabase, and analyzing conversion metrics
• Ability to structure problems, derive insights, and drive outcomes with speed
• A growth mindset—comfortable in startup chaos and ready to create impact fast
• Strong communication and stakeholder management skills

Why This Role Matters

You won’t just manage accounts—you’ll accelerate growth. As a CSM for KwikChat, you’ll unlock new value for India’s top eCommerce brands through data, insights, and meaningful partnerships. Every decision you guide improves performance across the ecosystem.

Hit apply and let’s build what the world remembers.