Customer Success Manager

Job Description

About us GoKwik was founded in 2020 with one simple mission, to democratize the shopping experience and increase the GMV realization for e-commerce businesses. The company is backed by Sequoia Capital India, Matrix Partners India, RTP Global, and marquee angels. GoKwik is an e-commerce enablement company focussed predominantly on solving crucial e-commerce issues like boosting conversion rates across the e-commerce funnel and reducing RTO for our partners. It leverages AI/ML technologies to solve hard-hitting problems like RTO to increase CoD conversion rates. GoKwik's 1-click Kwik checkout improves checkout conversion rates ensuring higher GMV realization and reduced marketing CAC. Key Responsibilities : You will act as a coach for our customers. Your coaching efforts will support our customers in our products and solutions in ways that add value for their businesses, ultimately supporting our customers in their strategic goals - Conduct product reviews - QBR's MBR's Engage with users to improve their ability to utilize our products and solutions to derive insights and support business decisions Partner closely with product teams to create new features that best serve our customers Research and deliver solutions for complex problems and respond to inquiries Identify areas of improvement, track project & task updates, and identify clients at risk of churning Upsell, Crosssell and Create strategies to increase adoption across different products. Experience Range 6+ years experience as a CSM managing enterprise accounts Our Core Value Cultures: Merchant’s First Talent Innovation