Account Health Support Specialist English & French

Amazon

0 - 4 years

2 - 6 Lacs

hyderabad

Posted:-1 days ago| Platform:

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Skills Required

excel requirement gathering ms project business analysisproject management powerpoint

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a skilled Account Health Support Specialist with expertise in English and French to join our team. The ideal candidate will have experience in account health support and be able to provide top-notch service to our clients.

Roles and Responsibility

Provide exceptional customer service and support to clients via phone, email, or chat.
Troubleshoot and resolve complex issues related to account health and wellness.
Develop and implement effective solutions to improve client engagement and retention.
Collaborate with internal teams to identify areas for improvement and implement process enhancements.
Analyze data and metrics to measure client satisfaction and identify trends for growth.
Stay up-to-date with industry trends and best practices in account health support.

Job Requirements

Proven experience in account health support or a related field.
Excellent communication and interpersonal skills in English and French.
Strong problem-solving and analytical skills.
Ability to work in a fast-paced environment and meet deadlines.
Experience with CRM software and other support tools.
Strong attention to detail and organizational skills.

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