Posted:1 day ago|
Platform:
On-site
Full Time
• Own overall relationship with assigned clients, which includes increasing adoption, ensuring retention and satisfaction.
• Develop, prepare, and nurture customers for Account growth.
• Handhold clients from the sales closure stage to onboarding, training, governance, reporting and providing continued support.
• Work to identify and/or develop upsell opportunities.
• Advocate customer needs/issues cross-departmentally.
• Program manage account escalations.
• Collaborating with Sales, Product Management and Solutioning.
• Create reports, notes, presentations for business review discussions.
• 2+ yrs of prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention.
• Total experience: 4+ years
• Experience in Training and Education will be preferred.
• Prior experience in SaaS is desirable.
• Experience in handling Strategic Enterprise clients in the US market will be desirable.
• MBA/Masters is desirable.
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