1267 Customer Success Jobs - Page 5

As a Customer Success & Sales Specialist in Enterprise IT Software, your role is crucial in managing enterprise-level IT software clients to ensure high satisfaction and drive revenue growth. Your responsibilities will span from on-boarding and retention to up-selling, renewals, and account expansion. Key Responsibilities: - Generate and qualify new leads through a mix of inbound and outbound strategies, nurturing relationships with potential clients for long-term business opportunities. - Identify and engage potential clients through targeted prospecting efforts, managing the lead pipeline, and nurturing prospects through personalized communication to accelerate sales conversion. - Prospect...

As a Customer Success Manager - HCM at SAP, your role involves proactively engaging with an assigned portfolio of less complex customers to achieve business outcomes. You will support the customers" executives within a customer's buying center with the close support of manager/peers to drive mutual success across the Customer Value Journey. Your responsibilities include assuring the continuity of the customers" cloud subscription-based solutions and maximizing their usage at the product level under the oversight of management. Key Responsibilities: - Support customers" success with SAP cloud subscription solutions within a given domain or scope of assignment - Support execution of Line of Bu...

You will be working as a Policy Support Specialist at Ethos, where your primary responsibility is to provide exceptional service to Ethos policy holders and fulfill the duties as a third-party administrator (TPA). Your attention to detail, ability to work collaboratively across different functions, and strong organizational skills are key to succeeding in this role. **Roles and Responsibilities:** - Possess and apply a deep understanding of Ethos products and processes - Handle a large volume of policy servicing requests and manage complex transactions within the set service level expectations - Maintain precise policy records and transactions during client interactions - Collaborate with te...

Responsible for managing and maintaining bookings, handling customer queries, and ensuring a seamless salon appointment experience. Strong communication skills, experience using CRM tools to track and manage customer interactions. Required Candidate profile 1to 5 years of experience in customer support, preferably in the beauty, hospitality, or service industry. Proficiency in CRM tools (e.g., Zoho, Freshdesk, HubSpot, or similar).

MaintWiz is looking for roles in Customer Success function. Selected candidates will be working on implementation of Industry 4.0 solutions in Plant Maintenance and Industrial Asset Management. Key client-facing role with ownership of deliverables and KPIs Fully manage product implementations and customer onboarding Conduct regular product and project implementation reviews with customer team Up sell and cross sell MaintWiz services and additional product features Documentation of client processes and mapping to MaintWiz functionality Training of new and existing customer user groups Maintain customer new request pipeline and provide ETA for delivery Managing metrics on Project Delivery, Cli...

Join our team! We are currently hiring for the role of Client Servicing Professional a t Naukri Campus (formerly Firstnaukri.com). If you are ready to make an impact in the fresher hiring space, this is your chance. If you are interested, Share your resume at jaya.chaddha@naukri.com About Us: Naukri Campus is a distinguished fresher hiring platform that connects employers with prospective entry-level candidates, streamlining the job search process for recent graduates. Naukri Campus https://www.naukri.com/campus Key Responsibilities: Lead hiring initiatives with stakeholders, aligning with their requirements. Promote product adoption by organizing demos, training sessions, and usage monitori...

As a Business Development Manager (B2B), your role will involve: - University alliance and partnership in Maharashtra region - Driving revenue through partnership with university and encompasses on revenue generation - Maintaining cordial relationship with universities and generating repetitive business for expansion You will be responsible for Product Adoption and Usage. This includes owning the responsibility for the adoption and usage of the product. You will act as a subject matter expert to train customers (higher education institutes) and partners. Your tasks will involve developing strategic and tactical initiatives to maintain and improve customer onboarding, retention, and footprint...

Role Overview: As a Portfolio Success Manager at Ideagen, you will be responsible for driving the success and growth of a portfolio of accounts by providing digital support to ensure customers achieve their business objectives with our solutions. Your role will involve executing success plans aligned with customers" business goals, engaging with them regularly through digital and virtual activities, and acting as a customer advocate within the organization. You will collaborate with internal teams to drive customer satisfaction, retention, and expansion across your portfolio of accounts. Key Responsibilities: - Execute success plans aligned with the portfolio customers" business goals, focus...

Role Overview: As a proactive and results-driven Customer Success & Sales Specialist in enterprise IT software, you will be responsible for managing enterprise-level clients, ensuring high satisfaction, and driving revenue growth. Your role will involve end-to-end client lifecycle management, from on-boarding and retention to up-selling, renewals, and account expansion. You will act as a trusted advisor to C-level stakeholders, owning both the relationship and commercial outcomes. Key Responsibilities: - Own client on-boarding, implementation planning, and smooth deployment of IT software solutions. - Build and maintain strong relationships with key enterprise stakeholders, including decisio...

As the Group Manager for Customer Success at Keka Technologies, you will be responsible for leading a team of customer success managers to ensure that SMB customers in India receive top-notch support and guidance in utilizing and deriving value from products and services. Your role will also involve implementing tools and strategies to help customers achieve their desired outcomes. **Key Responsibilities:** - Lead and mentor a high-performing Digital Customer Success team focused on the Indian SMB market. - Utilize your expertise in digital tools and platforms to streamline manual efforts within the team. - Develop and execute strategies to enhance customer satisfaction, retention, and expan...

Role Overview: As a Product Specialist at Rippling, you will be a key member of the team responsible for driving incredible business transformations for customers through the usage of Rippling's Talent Product suite. Your role will involve providing consultative and customized solutions to meet the unique needs of customers, particularly in areas such as Compensation Bands, Recruiting, Review Cycles, and Headcount Planning. You will have the opportunity to impact customers directly while contributing to the long-term success of Rippling's Product Specialist organization. Key Responsibilities: - Set customers up for success by leveraging Rippling's Talent products and features to create ravin...

As a Customer Success Manager at Salesforce, you will play a crucial role in ensuring our customers receive significant returns on their investment with Salesforce. Acting as an extension of the customer's workforce, you will provide guidance and advice to address both technical and business concerns, aligning them with customer priorities, projects, and problems. **Responsibilities:** - **Customer Success Advocacy:** Serve as the primary point of contact, leveraging deep industry, product, and technical knowledge to guide customers in achieving their business objectives. - **Stakeholder Alignment:** Develop and nurture strong relationships with key stakeholders, aligning with customer needs...

As a Customer Success & Relationship Manager, your role will involve serving as the primary point of contact for global AI developers and radiology AI companies. You will be responsible for building and nurturing strong partner relationships to ensure customer success by aligning our solutions with their clinical and research objectives. Your key responsibilities will include: - Serving as the single point of contact for global AI developers and radiology AI companies. - Building and maintaining strong partner relationships. - Ensuring customer success by aligning our solutions with their clinical and research goals. - Leading onboarding processes for new AI partners. - Providing in-depth tr...

You are invited to join the dynamic team at NetScore Technologies, an award-winning Oracle NetSuite Partner based in Vienna, Virginia, with a focus on developing AI-powered cloud applications for Retail and Wholesale Distribution verticals. As an Inc. Power Partner and TiE50 award winner, NetScore values innovation and encourages its employees to build world-class applications. In this role, as a Customer Support Manager, your primary objective is to ensure customer satisfaction and success by implementing robust support systems, forging lasting relationships, driving retention, and maximizing customer value. Key Responsibilities: - Build and manage customer support systems including ticket ...

Role Overview: You will be working in an evolving healthcare setting where you will utilize your expertise to deliver innovative solutions. As part of the fast-growing team, you will have opportunities to learn, grow, and explore professional interests through rewarding interactions and collaboration. Key Responsibilities: - Contribute to creating meaningful work that has a positive impact on the communities served globally - Innovate and bring new ideas to the table - Drive customer success and enhance patient care through a culture of excellence Qualifications Required: - Previous experience in a healthcare setting is preferred - Strong communication and collaboration skills - Ability to t...

As a Customer Success & Sales Specialist for Enterprise IT Software, your role is crucial in managing enterprise-level IT software clients to ensure high satisfaction levels and drive revenue growth. You will be responsible for end-to-end client lifecycle management, from onboarding and retention to upselling, renewals, and account expansion. Your main goal is to act as a trusted advisor to C-level stakeholders, owning both the relationship and commercial outcomes. Key Responsibilities: - Customer Success & Engagement - Own client onboarding, implementation planning, and smooth deployment of IT software solutions. - Build and maintain strong relationships with key enterprise stakeholders, in...

As a Customer Care Executive at our company, you will play a crucial role in conducting business conferences by mediating calls to identify and assess customer needs to ensure satisfaction. Your responsibilities will include providing accurate and complete information using the right methods and tools on the software interface. You will need to resolve conference-related issues by clarifying customer complaints, determining the root cause of the problem, and selecting the best solution to expedite correction or adjustment. Additionally, you will be expected to manage a high volume of incoming calls, resolve help requests, and build sustainable relationships through interactive communication....

As a Key Account Manager (KAM) at our company located in Goregaon East, Mumbai, your role is crucial in managing and growing relationships with existing clients while focusing on customer retention, relationship building, and revenue growth from current clients. Your responsibilities will include: - Managing and maintaining relationships with key clients across Pharma, Frozen Food, Chemical, Dairy, and Quick Commerce sectors. - Ensuring contract renewals by maintaining high customer satisfaction and service levels. - Identifying upselling and cross-selling opportunities to maximize account value. - Conducting regular in-person client meetings to understand needs, resolve issues, and strength...

As a Customer Service Associate - Voice / Blended at Ltd, you will be responsible for providing exceptional customer service to ensure customer satisfaction. Your role will involve a combination of voice and blended tasks to address customer inquiries and concerns effectively. Key Responsibilities: - Handle incoming customer calls professionally and provide accurate information or assistance - Respond to customer emails and messages promptly with a friendly and helpful attitude - Resolve customer complaints and issues in a timely manner to ensure a positive customer experience - Collaborate with team members to achieve customer service targets and goals - Maintain customer records and update...

Role Overview: As a Sales Professional at Salesforce, you will have the opportunity to drive strategic, enterprise-wide sales initiatives into a territory consisting of calling on the largest companies in India. Your aim will be to exceed monthly/quarterly sales targets by selling Salesforce solutions into enterprise accounts and within an assigned geographical or vertical market. You will be responsible for handling the entire sales process to ensure delivery against key performance metrics, with a focus on new business sales and expanding existing accounts. Additionally, you will engage with prospect organizations to position Salesforce solutions through strategic value-based selling, busi...

Key Responsibilities: 1. Customer Success Management: Serve as the primary point of contact for assigned customers, managing onboarding, training, and ongoing support. Understand clients' business goals and provide strategic advice on how they can use Sekel Technologies platform to achieve them. Conduct regular check-ins with clients to ensure satisfaction, resolve any issues, and offer additional training if needed. Monitor customer usage and provide insights to enhance engagement and adoption of the platform. Build long-lasting relationships with clients, ensuring high customer retention and satisfaction rates. 2. Customer Support and Issue Resolution: Work closely with the Operation and P...

As a Customer Success Manager at our fast-growing SaaS organization in London, you will play a crucial role in managing the full customer lifecycle, ensuring client success, and driving value across enterprise accounts. Your responsibilities will include: - Owning client relationships to ensure long-term success and satisfaction - Engaging with C-level stakeholders to drive adoption across key accounts - Developing and executing growth and upsell strategies to increase revenue - Overseeing customer projects and deliverables to ensure on-time completion - Acting as a trusted advisor by identifying risks and implementing mitigation plans - Collaborating cross-functionally to deliver best-in-cl...

Were seeking a Customer Success Manager to support our distributor network and drive business growth by enhancing customer value and experience. The role involves analyzing customer data, conducting product demos, and ensuring smooth transitions from sales to service. You’ll build long-term relationships, implement revenue-boosting programs, and reduce churn. Collaboration across teams and timely resolution of customer concerns are key. Ideal candidates bring 15+ years of marketing experience, strong interpersonal skills, and a passion for customer success. HOW YOU WOULD CONTRIBUTE: Establish clear customer retention goals Process landmarks for the customers and distributors to work toward A...

As a Post-Sale Customer Success Manager at KickCall.ai, your role will involve leading all customer success and post-sale engagement initiatives. Your primary responsibilities will include: - Customer Onboarding: You will lead new customer onboarding, ensuring successful setup, training, and go-live for KickCall.ai users. - Customer Retention: Developing strategies to increase customer satisfaction and reduce churn. - Account Management: Acting as the primary point of contact for post-sale relationships, building strong, long-term partnerships. - Upselling & Expansion: Identifying opportunities for product adoption expansion and coordinating with the sales team for upgrades or add-ons. - Cus...

As the Head Delivery & Client Onboarding at Locus, you will play a crucial role in building and leading the global delivery organization, overseeing end-to-end client onboarding, implementation, and go-live processes for enterprise customers, with a focus on Western markets such as North America & Europe. Your responsibilities will include: - Build & Lead the Delivery Function: - Establish the global delivery organization from scratch, including designing processes, governance models, and performance metrics. - Recruit, mentor, and expand a high-performing delivery team comprising regional leaders, project managers, solution architects, and onboarding specialists. - Foster collaboration betw...