481 Customer Success Jobs - Page 5

As an Associate Director of Customer Success at Credgenics, you will be leading a team of Success Managers to ensure customer retention, adoption, engagement, and expansion. Your role will involve acting as a strategic business partner for key accounts, focusing on maximizing customer value from our platform and identifying growth opportunities through upselling and cross-selling. Your responsibilities will include developing a deep understanding of customer needs and aligning them with Credgenics" product capabilities and value propositions. You will serve as a customer advocate, providing insights to product and engineering teams for feature enhancements. Additionally, you will be responsible for driving key customer success metrics such as Gross Revenue Retention (GRR), Net Revenue Retention (NRR), Advocacy, and Product Adoption. Tracking KPIs related to renewal, adoption, and expansion will be crucial to ensuring predictable business outcomes. Collaboration with the Sales team to identify and execute upsell and cross-sell opportunities will also be a key aspect of your role. In terms of customer relationship management, you will be tasked with building and nurturing C-level relationships to strengthen partnerships and expand Credgenics" footprint. Leading Executive Business Reviews (EBRs) and strategic discussions with senior stakeholders will be part of your regular duties. You will also need to develop scalable customer engagement models to accelerate adoption and satisfaction. As a leader, you will mentor and manage a team of Customer Success Managers, ensuring they exceed performance metrics. Creating a high-performance and customer-centric culture within the team will be essential. Managing key customer escalations and proactively mitigating renewal risks will also fall under your purview. Driving cross-functional collaboration with Sales, Product, and Support teams to enhance the overall customer experience will be crucial for success in this role. The ideal candidate for this position will have 8-12 years of experience in B2B SaaS customer success, account management, product management, or strategic consulting, with at least 2 years in a leadership role. A proven track record of driving customer retention, adoption, and expansion in the Indian BFSI segment is required. Strong abilities to engage senior executives, lead strategic business reviews, and influence key decision-makers are essential. Experience with customer success platforms, CRM software, and data-driven customer engagement models is preferred. Excellent executive communication, negotiation, and presentation skills are a must-have. Joining Credgenics means prioritizing our people. We offer competitive benefits across health, family, professional growth, and relocation support. We believe in a workplace that embodies diversity, inclusion, and equal opportunity. No judgments, just passion, innovation, and the drive to be part of one of the fastest-growing startups in an exciting space. Apply today and be a part of our journey towards customer excellence and innovation.,

As a Senior Manager / Head of Customer Support in Enterprise SaaS, you will play a crucial role in building and scaling a high-performing support team for our fast-growing SaaS company. Your primary responsibilities will include driving strategy, leading global L1/L2 teams, and ensuring a world-class customer experience through technical depth, data-driven decisions, and operational excellence. To excel in this role, we are looking for someone with 10-15 years of experience in technical support/customer success, with at least 2 years of experience in leading managers. You should possess a strong understanding of SaaS and enterprise technologies such as APIs, SSO, and integrations. Proven leadership skills, a customer-first mindset, and familiarity with support tools like Salesforce, Freshworks, etc., are also essential for success in this position. This position is based in Pune, and the role typically follows a 2:00 PM to 10:00 PM IST schedule to align with global customer needs. However, some flexibility is expected based on business requirements and team priorities. If you are ready to lead with purpose and elevate support to a strategic advantage, we are excited to hear from you. Join us in creating exceptional customer experiences and driving the success of our SaaS company.,

You will be responsible for supporting and optimizing key aspects of the supply chain, customer success, and go-to-market strategy. Working closely with internal teams and external partners, you will play a vital role in driving business growth and operational efficiency. Your key responsibilities will include managing supply chain and logistics operations to ensure timely availability of inventory and seamless delivery. You will collaborate with technical and operations teams to resolve customer issues promptly and work with product promoters to enhance on-ground sales performance. In addition, you will be monitoring and maintaining positive EBITDA for each sales channel, recommending strategies for revenue growth and cost optimization, and contributing to the development of branding and promotional strategies. Managing digital marketing initiatives to boost product visibility and engagement will also be part of your role. You should possess strong analytical and business acumen, effective communication skills, knowledge of supply chain processes and digital marketing tools, and a self-motivated attitude with problem-solving abilities. A willingness to travel across India as required is essential to excel in this role.,

The Customer Success team at LeadSquared plays a crucial role in ensuring the future success of the company. We are seeking individuals who are passionate about delighting customers, ensuring their success, and empathizing with their challenges. As a part of this team, your responsibilities will include managing a significant portfolio of customers individually. You will collaborate closely with stakeholders in each customer account to understand their workflow processes and business obstacles. By creating a Business Requirements document and project plan, you will oversee the successful implementation and configuration of LeadSquared's product suite for each customer. In this role, you will be tasked with prioritizing accounts based on various factors such as outstanding issues, growth potential, strategic value, and renewal timelines. Developing a tailored strategy for each account that outlines critical success factors, measurable milestones, potential obstacles, and recommended actions will be a key aspect of your responsibilities. To excel in this position, you should hold a Bachelor's Degree or possess equivalent work experience in the software industry. Extensive experience in technical account management and customer engagement is essential. Hands-on experience with implementing business applications is a must. Strong written and verbal communication skills are required, along with a proven track record of working with senior executives within customer accounts. If you are someone who thrives on ensuring customer success, fostering strong relationships, and collaborating with internal teams for the benefit of customers, we welcome you to join our dynamic Customer Success team at LeadSquared.,

When you join Trend, you become part of a unique and diverse global family and you get to work towards a world safe for exchanging digital information. The Sales Engineer (SE) for India will play a crucial role as the technical bridge between our Sales Representatives and their pre-sales customers. As a Trend Micro product expert, you will guide customers and prospects in the selection and deployment of Trend Micro Next-Gen security solutions. You will take joint ownership with the Sales team in developing customer relationships and provide leadership in security architecture. Your strong problem-solving skills will help influence customers" technical strategy. As a trusted advisor, you will develop an understanding of customer needs, risks, tolerance, and technology gaps. Apart from your role as a technologist, you are expected to understand the customer journey with our product and ensure a smooth experience for customers throughout their engagement, onboarding, and product usage. Customer success is a top priority, and you will play a key role in enabling a positive customer experience. You will also be responsible for building and training the sales organization, acting as a storyteller to help the sales team sell more effectively. Understanding the emerging ecosystem of cybersecurity partners like SOC services partners, CSPs (cloud service partners), MSSPs, etc., will be essential. You will work closely with channel partners to upscale and train them for better customer engagement. Additionally, you will provide routine updates on new products/technologies to internal sales staff and collaborate with Regional/Global Product Managers and Product Marketing Managers to stay updated on the latest trends. Your responsibilities will include confidently delivering technical demonstrations, encouraging partners and channels to propose our products effectively, presenting technical solutions to all levels of an organization, designing customer-centric solutions, delivering training to customers and prospects, ensuring quality support and customer health, contributing to best practices, and continuous learning to maintain current technical knowledge. Experience in delivering high-quality presales support and solutions, understanding SOC operations, security analytics capabilities, cloud architecture, cloud native application security, SASE, CASB, Zero trust model, and knowledge of Microsoft O365, Azure, Google, AWS services will be advantageous. Exposure to security software solutions and good communication skills in English are required. A strong interest in cybersecurity and public cloud technologies like AWS and Azure is essential. Sales Engineers at Trend Micro actively participate in webinars, workshops, and industry events as speakers or panelists. Strong public speaking skills will be an added advantage to excel in this role. Join Trend Micro, embrace change, empower people, encourage innovation, and thrive with us.,

As a Management Trainee specializing in Sales, Customer Success, and Sales Operations, you will gain hands-on experience in various aspects of these critical business functions. Your responsibilities will include conducting in-depth analysis of operational data to identify areas for improvement and drive efficiency gains. Utilize your hands-on Excel skills for identifying potential customers and generate reports to identify trends, opportunities, and areas for improvement. During your tenure, you will participate in different sessions to learn about company policies, procedures, and products. You will also assist managers and team leaders in day-to-day tasks and special projects while collaborating with cross-functional teams to execute business initiatives and achieve strategic goals. Engage in networking opportunities and attend industry events to expand your professional network. To excel in this role, you must possess strong analytical skills with proficiency in data analysis tools such as Excel, Google Sheets, and Tableau. Problem-solving skills are essential to address issues promptly, while strategic thinking will be crucial for long-term partnership development. Excellent communication skills are necessary to collaborate effectively with cross-functional teams and stakeholders. Familiarity with mobile technologies, apps, and services will be advantageous. This position is based in Gurgaon, onsite, with a budget of up to 3 LPA.,

Note: This is a off-roll contractual role. Job Description: Serve as the primary point of contact for assigned client accounts, understanding their goals, needs, and challenges. Develop account strategies to overcome the challenges and action plans to meet client objectives and maximize account growth. Conduct regular F2F business reviews with clients, discussing performance, identifying areas for improvement, and presenting new opportunities. Track and analyze account performance, sales data, account funnel, hygiene, and market trends to identify opportunities and challenges. Deliver Incremental Revenue / RPO from the assigned clients through monetization and commercial improvements. Deliver incremental counter share for all assigned clients by strategic planning to dominate market share. Maintaining a strong relationship with restaurant owners and delivering best-in-class restaurant NPS. Collaborate with internal teams to coordinate and deliver exceptional service to clients, addressing any issues or concerns promptly. Manage the sales administration function, operational performance reporting, streamlining processes and systems wherever possible, and advising senior management on maximizing business relationships and creating an environment where customer service can flourish. Generate leads and proactively approach potential clients, presenting our value proposition and securing new partnerships. Being the face of Swiggy in the market and standing up for the values we believe in. Desired Candidate: Graduate with excellent communication skills. Good working knowledge and experience of e-commerce activities and all online marketing channels Confident, Pleasing and a go-getter personality Effective communication skills Attitude & Aptitude for Sales Should be a team player, working alongside people from all walks of life. Analytical, good Excel skills. Leadership and Influencing skills: Identify, builds, and use a wide network of contacts with people at all levels, internally and externally. Achieves a good result through a well-planned approach. Initiative & Flexibility: Recognizes the need to adapt to change & implement appropriate solutions. Be able to identify opportunities and recommend/influence change to increase the effectiveness and success of campaigns. Creativity & Initiative: Demonstrate creativity & originality in your work and have the personal drive and initiative to bring about change and help drive the business forward.

Come join a company that is revolutionizing cloud security and empowering businesses to thrive in the cloud. Wiz, the fastest-growing startup ever, is dedicated to assisting organizations in securing cloud environments that will drive their businesses forward. Trusted by security teams globally, we have a track record of success and a culture that values top-tier talent. Our Wizards from across 13 countries collaborate to safeguard the infrastructure of our numerous customers, which include over 45% of the Fortune 100 companies relying on us to scan and secure over 230 billion files daily. As a prominent player in a vast and expanding market, there is ample opportunity for you to make a significant impact. At Wiz, you will have the freedom to think innovatively, envision big ideas, and utilize your full range of skills to contribute to our unprecedented growth. Join our team and help us build secure cloud environments that enable top companies to accelerate their pace. In this role, you will be reporting to the Regional Sales Director - North & West India and will collaborate with a team of Wizards dedicated to understanding our customers" business needs. Our primary focus is on constructing a secure infrastructure for their cloud environments by deeply understanding their business, asking questions, listening attentively, and providing educational support. **Responsibilities:** - Lead with curiosity to comprehend our customers" complex business challenges - Showcase a thorough understanding of Wiz Cloud Security Solutions and their value to our customers in the cloud segment - Exhibit the ability to engage and provide advice to CISO level executives with industry insights; Foster and nurture executive relationships with customers - Develop and close deals consistently to meet or surpass quarterly sales targets, reflecting Wiz values - Collaborate with the Wiz partner ecosystem to maximize market opportunities - Maintain precise pipeline management with expert-level forecasting - Establish effective working relationships with Solutions Engineering, Customer Success, Product, Marketing, Delivery, and Executive teams to align strategies and accomplish company goals **Requirements:** - Minimum 5 years of closing experience in the cloud/security sector in North India, preferably in a predominant hunting role - Proven track record of selling in a competitive market - Experience in a hypergrowth/start-up environment - Ability to forge strong internal partnerships with key business units and their stakeholders - A consultative and professional approach to engaging with customers - Capability to manage multiple opportunities in different stages - Demonstrated success in managing accounts in the cloud or cybersecurity domain to enhance business growth - Resilience, adaptability, flexibility, and a strong team-player mentality By applying to this role, you acknowledge that Wiz will handle your personal data in accordance with Wiz's Privacy Policy.,

Day-to-day responsibilities for the Renewal Growth Specialist (RG Specialist) may include, but are not limited to: Collaborates with Sales, Customer Success Managers, Legal, and Finance teams to ensure customer requirements are met and to provide a seamless customer experience and achieve renewal, uplift, retention, and expansion revenue targets, and to ensure successful, timely renewals and reduced churn risk Creates proposals and contracts for all existing customer renewals and expansions within assigned territory. This includes renewal documentation, quotes, and amendments including upgrades, downgrades, pricing, transfers, and migrations, ensuring timely and accurate processing of renewals Identifies and pursues expansion opportunities by aligning product solutions and add-ons with customers evolving needs and goals. Migrates existing customers from legacy plans onto new packaging and pricing Proactively provides product renewal date and pricing details to the customer, including notifications, reminders, and any necessary documentation; addresses customer billing questions or inquiries Forecasts and manages pipeline on a monthly and quarterly basis, maintaining accurate customer and contract details, updates, and forecast status in the relevant systems (Salesforce, Gainsight, etc.) daily to enable proper planning and seamless collaboration.

Job role: Inside sales executive is required to contact potential buyers through phone / emails etc. attends and replies enquires, presents our services, shares quotes / pricing and tries to convert into sales. Person is required to perform end to end tasks related to customer enquiry, sharing quotation, providing updates to customer & do follow ups as required, co-ordinate with internal departments. Experience: 0-5-year experience in inside sales/ Telesales/ Customer service for IT products and services. Extensive experience of in handling customer queries Can manage irritated customers and convert into sales Qualification: Any Graduate Shift Timings: 9:00am-6:00pm

Job Title: Customer Success Executive Experience Required: 2 to 4 years Location: Pune-Magarpatta Employment Type: Full-Time About the Role Silicon Stack is looking for a proactive and customer-focused Customer Success Executive to join our team. In this role, you will be responsible for building strong relationships with our clients, ensuring their satisfaction, and driving long-term retention and growth. You will work closely with cross-functional teams to address client needs and deliver value at every stage of the customer journey. Key Responsibilities Build and maintain strong relationships with assigned customers. Understand client needs, objectives, and success metrics to align our solutions accordingly. Proactively monitor customer usage and engagement to ensure ongoing satisfaction. Handle escalations and resolve client issues in coordination with internal teams. Conduct regular review meetings and success check-ins. Collaborate with Sales and Product teams to ensure seamless customer experience. Identify opportunities for account expansion and support upselling initiatives. Requirements 2-4 years of experience in Customer Success, Account Management, or a client-facing role. Excellent communication and interpersonal skills. Strong problem-solving ability and a customer-first mindset. Experience with CRM software (e.g., Salesforce, HubSpot, Zoho) is a plus. Ability to manage multiple client relationships simultaneously. Bachelors degree in business, Marketing, or a related field. Preferred Qualifications Prior experience in SaaS, technology, or B2B environments. Ability to understand technical concepts and communicate effectively with non-technical clients

What youll do Your core job is to own our customer relationships for our international customers and make them true fans of BiteSpeed. Client onboarding, tracking product adoption for our enterprise customers, ensuring they are getting maximum value leading to upsells and expansion revenue. Becoming a trusted product advisor for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed. What makes you a good fit You care about delivering a service experience that parallels a Michelin star Italian restaurant. You genuinely like helping people and making them successful. You have 1+ years of work experience in managing international client onboarding(customer success with technical understanding of the product) . You have a genuine interest in conversations with people from different backgrounds to learn about their lives.

What youll do Your core job is to own our customer relationships, make them successful and fans of BiteSpeed Giving customers a delightful onboarding experience and helping them get setup for success Tracking product adoption for our customers, ensuring they are getting maximum value leading to upsells and expansion revenue Becoming a trusted product advisor for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed Managing cross-sells for new products and renewals, owning expansion revenue at an account level Building the playbook for our customer success function to scale for the next stage of growth What makes you a good fit You care about delivering a service experience that parallels a Michelin star Italian restaurant You genuinely like helping people and making them successful You have a genuine interest in conversations with people from different backgrounds to learn about their lives.

About the role We want to keep our customers for life . To do that, customer success is probably going to be our most important function and we want to treat it like that. So far our customer success function has been founder-led, we have a track record of 250+ 5-star reviews and the envious net negative churn (to the extent where some of our customers pay 5-10X of what they started with). We're now at a point where weve scaled 10X in the past year and to do that again next year we want to double down on our existing customers. This role involves owning customer retention and making them true fans of BiteSpeed while also listening to customer feedback to form a pipe of customer insights for our product team. What youll do Your core job is to own our customer relationships , make them successful and fans of BiteSpeed. Client onboarding, tracking product adoption for our enterprise customers, ensuring they are getting maximum value leading to upsells and expansion revenue. Becoming a trusted product advisor for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed. Managing cross-sells for new products and renewals , owning expansion revenue at an account level. Building the playbook for our customer success function to scale for the next stage of growth. What makes you a good fit You care about delivering a service experience that parallels a Michelin star Italian restaurant. You genuinely like helping people and making them successful. You have 3+ years of work experience in customer success with technical understanding of the product . You have a genuine interest in conversations with people from different backgrounds to learn about their lives.

As a CRM Head at our organization, you will play a crucial role in leading our customer relationship management function. Your responsibilities will include overseeing the post-sales customer lifecycle, managing a high-performing CRM team, and ensuring top-notch client servicing standards across all projects. To excel in this role, you will need to bring in leadership qualities, innovative processes, and a customer-centric approach to enhance satisfaction, loyalty, and brand trust. Your key responsibilities will involve leading, mentoring, and managing the CRM team, developing and implementing CRM strategies, handling customer escalations and conflict resolutions, ensuring timely issuance of legal documentation, maintaining client records in CRM software, and coordinating effectively across various departments. You will also be responsible for tracking customer satisfaction metrics, preparing high-level MIS reports, ensuring RERA compliance, driving digital transformation, and fostering long-term relationships with high-value clients. To be successful in this role, you should possess a Bachelor's degree in Business Administration, Marketing, or a related field (MBA preferred) along with 8-12 years of CRM or Customer Success experience, with a minimum of 4-5 years in a leadership role preferably in the Real Estate sector. Strong leadership skills, expertise in CRM tools and data analytics, excellent communication and negotiation skills, strategic thinking abilities, and deep knowledge of real estate operations and RERA compliance are essential qualifications for this position. In return, we offer you a senior leadership position with strategic impact, a competitive salary with performance-based bonuses, an opportunity to work on landmark real estate projects, and a dynamic work environment with strong growth potential.,

We are seeking an energetic and motivated professional to join our Customer Success team, with a preferred background in a similar role. In this position, you will need to apply empathy and possess a unique ability to understand customer needs in order to directly contribute to FA's success. Your responsibilities will include working closely with both external and internal stakeholders to ensure smooth and timely project execution. You will conduct in-depth training sessions for client project stakeholders on how to effectively utilize the product. Additionally, you will assist with high-severity requests or issue escalations as necessary, guide clients on product features and their usage, and drive client scale-ups to achieve enterprise-level penetration. It will be your duty to update clients about new feature developments and enhancements based on their business requirements, monitor client accounts to ensure product adoption and usage, and demonstrate the product to clients pre-execution when required. Your ultimate goal will be to ensure customer satisfaction and cultivate strong customer relationships. We are looking for engineering graduates with 3-5 years of experience who possess excellent verbal and written communication skills, as well as strong presentation abilities. The ideal candidate will have the ability to multitask and thrive in a challenging, fast-paced environment. A go-getter attitude, a strong work ethic, proficiency in MS Excel and PowerPoint, excellent problem-solving skills, attention to detail, and a solution-oriented mindset are essential. Enthusiasm about technology, along with demonstrated technical aptitude, is highly valued. If you are ready to take on this exciting opportunity and meet the qualifications outlined above, we encourage you to apply and be a part of our dynamic team.,

The Customer Excellence Manager is responsible for overseeing various aspects of customer data integrity, contract management, customer satisfaction metrics, and engagement initiatives. This role requires strong collaboration skills, strategic thinking, and a passion for enhancing customer experiences. You will collaborate with regional teams to ensure the completeness and accuracy of customer and outlet master data. You will implement processes and best practices for data governance that maintain high data quality standards. Additionally, you will work closely with regional teams to ensure all customer contracts for the forthcoming year are signed according to the defined Delegation of Authority Guidelines (DAG) and monitor contract timelines to ensure compliance. As the Customer Excellence Manager, you will lead the customer Net Promoter Score agenda from strategy definition to response capture. You will collaborate with stakeholders to analyze feedback, identify trends, and develop actionable insights to enhance customer satisfaction. Furthermore, you will define the vision and guidelines for the Customer Engagement program, oversee its execution, and foster deeper customer relationships based on established guidelines. You will engage with relevant stakeholders across the organization to share insights, drive alignment, and implement customer experience improvement initiatives. You will devise strategies to cultivate a culture of customer-centric teams, empower employees to prioritize customer needs, and foster collaboration between teams to ensure that customer insights and feedback are integral to decision-making processes. Additionally, you will analyze the effectiveness of customer growth and engagement strategies through various studies, recommend enhancements, and improve customer interaction outcomes. You will also develop and maintain reports and dashboards that track key customer metrics, NPS trends, and program outcomes, providing regular updates to leadership and stakeholders. The ideal candidate should have a Bachelor's degree in business administration, Marketing, or a related field, with a master's degree preferred. Proven experience in customer relationship management, customer success, or a related field is required. Key skills for this role include demonstrated project management skills, excellent communication and interpersonal skills, strong analytical thinking and problem-solving skills, experience in Excel, working collaboratively with cross-functional teams, managing complex projects, adaptability to changing priorities, strong organizational and time management skills, and experience in NPS methodology and customer engagement programs is highly desirable.,

The Manager, Customer Success will play a pivotal role in ensuring customers achieve their desired outcomes while utilizing products and services. This position requires a strategic leader who can mentor and guide a team of Customer Success Advisors in India, driving customer satisfaction, growth, and retention through best practices and continuous improvement. You will hire, manage, mentor, coach, and develop a team of Customer Success Advisors in India. Your responsibilities include guiding the team as they engage directly with customers through nurturing & planning interactions, data-driven actions, and reacting to inbound triggers. You will collaborate with leaders across various departments to drive customer success motions and impact customer value, risk mitigation, activation, usage, and growth. Additionally, you will build and refine reporting processes and ensure CRM tools and Autodesk methodologies are leveraged for onboarding and adoption. As the voice for Scaled CS in India, you will advocate for successful customer engagement and encourage innovation within Customer Success. You will establish best practices, tool usage, and consistent reporting to track team KPIs. Your role will also involve determining team measurement and rewards, reporting on team and individual contributor results to senior leadership, and coming up with digital customer success motions to enhance customer coverage. To qualify for this role, you should have at least 8 years of experience in Customer Success, Account Management, Sales, or Marketing, along with a minimum of 3 years of people management experience. Strong leadership, coaching, and mentorship skills are essential, as well as the ability to prioritize, assign, and delegate tasks. Experience in change management, collaboration across stakeholders, and creating and implementing customer success strategies is required. Excellent communication, interpersonal skills, and an analytical mindset are also crucial for this role. Join Autodesk and be part of a culture that values innovation, diversity, and belonging. Embrace the opportunity to shape a better future by leveraging your skills and expertise in customer success management.,

You will be joining a dynamic and inclusive team at BMC, where trust is not just a word but a way of life. Our award-winning company values diversity and giving back to the community. We strive for excellence every day in a fun and supportive work environment that allows you to balance your priorities. At BMC, your wins will be celebrated, and you will be surrounded by inspiring peers who will drive, support, and make you laugh. As a part of the BMC OneCS Success Central team, you will play a crucial role in integrating all Customer Success functions through a standardized Unified Service Delivery model. This role primarily focuses on Product-Market-Fit (PMF) and Go-To-Market (GTM) strategies. You will work on aligning our service delivery model to empower customers and partners with relevant content, processes, education, and tools to enhance the customer adoption journey. Your responsibilities will include supporting key projects to optimize unified service delivery, creating documentation defining service offerings, developing knowledge content for customer adoption, and drafting external collateral. You will also contribute to maintaining the Unified Service Delivery Model, implementing knowledge management frameworks, and incorporating feedback from Customer Advisory Boards. To excel in this role, you should have 3+ years of project management experience, preferably with customer success or professional services background. Strong interpersonal skills, ability to create polished content, understanding of digital technologies, and excellent communication abilities are essential. You should be proactive, results-oriented, and have a passion for innovation. Familiarity with enterprise SaaS principles, digital analytics tools, and technical support metrics is a plus. BMC values its people and encourages diversity in its workforce. If you are excited about joining BMC's team but unsure if you meet all qualifications, we still encourage you to apply. We welcome talents from diverse backgrounds and experiences to bring the best ideas forward. This role offers a competitive salary as part of BMC's comprehensive employee compensation package, which may include additional rewards and benefits specific to your location. BMC is committed to fair and transparent compensation practices to ensure all employees are valued and recognized for their contributions. If you have taken a break in your career, BMC welcomes you to explore opportunities to re-enter the workforce through our Returnship program. Visit the BMC careers website to learn more and apply for this role.,

As a Senior Customer Support Specialist, you will play a crucial role in delivering exceptional customer service in a fast-paced SaaS environment. Your responsibilities will include handling escalated support queries through email, chat, and phone, providing timely resolutions, and ensuring customer satisfaction. Moreover, you will be responsible for mentoring junior team members, sharing best practices, and assisting in challenging cases. Collaboration with cross-functional teams such as Product, Engineering, and Customer Success will be essential to troubleshoot issues and provide feedback for product improvements. Utilizing our support tool efficiently to manage tickets, prioritize effectively, and ensure prompt follow-up will be a key task. You will also contribute to creating and updating knowledge base articles, FAQs, and support documentation to enhance self-service resources for customers. Furthermore, collecting and analyzing customer feedback to identify trends and areas for improvement will be part of your role. Monitoring support KPIs, such as response time and customer satisfaction scores, and working proactively to achieve targets will be crucial to ensure high-quality support services. The ideal candidate should have a Bachelor's degree or equivalent experience in Customer Support, Customer Success, or a related field. A minimum of 4 years of experience in a customer support role, particularly in a SaaS environment, is required. Proficiency in technical skills like Excel, SQL, and data reporting is essential. Strong problem-solving and analytical skills, excellent communication skills, and experience with support tools like Zendesk, Freshdesk, or BoldDesk are also desired. The ability to handle high-pressure situations while maintaining a customer-first mindset is a key attribute for success in this role.,

The Account Executive will be responsible for driving sales revenue and managing relationships with specified customers within the Large Enterprise Vertical in the assigned geographical region. You will represent the complete portfolio of Analytics from Salesforce, including CRM-Analytics, Tableau, Data Cloud for Tableau, etc. Demonstrating relentless Customer Focus, you will manage all aspects of the sales process and customer relationship from Account Planning, Lead Qualification, and Management through Negotiation and Closing. This role is a quota-carrying sales position. Your responsibilities will include creating and executing effective territory and account plans for the specified region/customer base to deliver sales objectives. You will need to meet and exceed sales goals through prospecting, qualifying, managing, and closing sales opportunities within the assigned territory. Additionally, you will lead/leverage a matrix account team to develop and manage the sales pipeline while enhancing customer relationships and value. Building and managing strategic partner alliances and relationships will also be part of your role. Furthermore, you will be required to manage and track customer and transactional information in a CRM system, provide regular and accurate reporting of pipeline and forecast, and nurture and expand the company's relationship with customer accounts of various sizes and industries. Driving customer success by developing a deep understanding of customers" business and industry challenges, market competition, competitive issues, and products is essential. Effective communication with leadership, customers, and extended team and partners is crucial. As an ideal candidate, you should have 10-16 years of strong field-based enterprise software sales experience in the Large Enterprise Segment. You should have a track record of consistent overachievement of sales goals in a large geographic territory. Being highly driven with an execution focus, a strong sense of urgency, and a belief in Tableau's mission is necessary. Experience with analytics, data, databases, or business intelligence is preferred, and relevant degree qualifications are a plus. You should be willing to go the extra mile with a strong work ethic, be self-directed and resourceful, and possess excellent communication skills. Salesforce values company builders and expects you to be on the constant lookout for the best talent to bring onboard to help continue building one of the best companies in the world.,

The Business Operations Manager will lead and optimize operations within our ADAS aftermarket division, focusing on fleet operations, product delivery, installation, aftermarket sales support, and customer success. Your role is crucial in ensuring efficient deployment and ongoing performance of ADAS products across commercial fleets, enhancing post-sale customer experience, and driving operational excellence. You will oversee the end-to-end delivery process for ADAS aftermarket installations across fleet clients, coordinating with logistics, installation, and internal teams to ensure timely and efficient deployments. Monitoring and optimizing delivery timelines, costs, and quality metrics will be key responsibilities. Developing and implementing standard operating procedures (SOPs) for fleet onboarding and field operations will also be part of your role. Collaborating with the sales team to streamline post-sale activities, supporting pricing models, proposals, and RFQs, and driving repetitive sales order initiatives by identifying gaps and opportunities in existing customer operations are important aspects of this position. You will serve as a key point of contact for high-value fleet clients post-deployment, ensuring successful onboarding and product adoption. Building customer success frameworks to proactively address performance issues, maintenance needs, and software updates, and partnering with technical support and engineering to resolve product-related challenges and ensure customer satisfaction will also be part of your responsibilities. Tracking key success metrics, leveraging data to identify inefficiencies and continuously improve processes, and developing dashboards and reports to provide visibility into operational KPIs are crucial tasks. You will lead cross-functional projects to align product, operations, support, and commercial strategies, ensuring successful deliveries of projects and solutions with time, cost, and quality inline with AOP targets. Reporting into the CBO ADAS AF, the ideal candidate will have a Bachelor's degree in Business, Operations, Engineering, or related field (MBA is a plus) with 8+ years of experience in operations management, preferably in automotive tech, telematics, or aftermarket fleet services. A deep understanding of ADAS systems and aftermarket product ecosystems, a proven track record in customer success and delivery operations, and a passion for innovation, advanced technology systems, and entrepreneurship are essential. The candidate should also have demonstrated success in hiring, building, and scaling operations teams. Preferred candidates are currently working with fleet owners, Product Company, or in the automotive industry. Behavioural competencies include a Hi-Tech way of working, customer-first mindset, collaborative problem-solving, ownership, commitment, data-driven and first principle decision-making, expanding-growth mindset, result, and commercial orientation, as well as speed and scalable process approach. This is a full-time position with a day shift schedule, requiring in-person work at the designated location.,

You will be responsible for leading the Network Customer Success team in the AP region, reporting to the Regional Lead of Customer Success. Your role will involve developing and executing strategic priorities to ensure positive outcomes for priority customers and segments through effective utilization of Services network products. Collaboration with cross-functional teams such as Network Services, Account Management, Sales, Product, Technical Account Managers, and support/delivery teams will be essential to deliver the full value proposition of Mastercard Network Products to customers. Your primary responsibilities will revolve around three key areas: Customer Engagement: - Establish strong partnerships with customers by understanding their business needs and ensuring value realization during network product launch and post-sale - Identify optimization opportunities to drive customer value and strategic goals through Mastercard products - Define key performance indicators related to cost, performance, and optimization for better insights Growing the Business: - Utilize Mastercard Services offerings to help customers achieve their goals and leverage the value propositions of Mastercard products - Identify opportunities for additional Mastercard products to enhance the impact of Network Product offerings - Work with internal technical solutions to provide information that aids customer decision-making and enhances visibility into product value realization Technical & Program Readiness: - Develop training materials, thought leadership, and customer-facing playbooks to support customer priorities and the Customer Success value proposition - Simplify complex technical capabilities into effective solutions that address customer needs in a clear and customer-centric manner - Assist in creating tools to scale deliverable customer-facing insights on behalf of Mastercard Network Solutions and Customer Success teams You should possess the following qualifications and skills: - Ability to manage and empower a diverse team, fostering a culture of inclusivity and development at both individual and team levels - Extensive experience in the Technology, Financial Services, Acquirers/Processors, Service Providers, or digital platform partners - Proven track record of identifying opportunities for customer partnerships to enhance mutual value - Successful history in developing sustainable customer success strategies aligned with organizational goals - Proficiency in analyzing customer metrics and leveraging data to drive initiatives for mutual profitability and growth - Strong skills in deriving insights from market analysis, customer engagements, and opportunities to inform strategic decisions and sustain competitive advantage - Experience in developing innovative solutions to complex customer challenges - Demonstrated ability to build and maintain relationships, creating value with key stakeholders across the organization - Advanced capability to translate complex technical capabilities into customer-centric solutions This position requires proficiency in a language placeholder and a priority placeholder for regional location.,

The Senior Vice President (SVP) of Sales position based in Chennai requires an experienced individual with a minimum of 10-15 years of sales leadership experience, particularly in the SaaS and cybersecurity sectors. As the SVP of Sales, you will be responsible for developing and executing a global sales strategy to drive revenue growth in the SaaS-based Identity and Access Management (IAM) and Cloud solutions space. Your role will involve leading a high-performing sales team, establishing key partnerships, and ensuring that sales operations align with the company's strategic objectives. Key responsibilities include developing and implementing a sales strategy to achieve revenue targets, leading and managing the sales team, fostering strong relationships with customers and stakeholders, and identifying new business opportunities. You will also be tasked with driving revenue growth through customer acquisition and account expansion, collaborating with the marketing team on lead generation, and analyzing sales data to refine strategies. In addition to team development and management, you will work closely with the customer success and support teams to ensure high customer satisfaction and retention. Collaborating with cross-functional teams such as product management, engineering, finance, legal, and compliance is essential to inform product development, develop accurate sales forecasts, and ensure regulatory compliance. As an executive leader, you will participate in strategic discussions, represent the company at industry events, and act as a thought leader in the SaaS IAM space. Qualifications for this role include strong strategic thinking, leadership, communication, and presentation skills, as well as a deep understanding of the SaaS sales cycle and methodologies. The ideal candidate will have a Bachelor's degree in Business, Marketing, or a related field, with an MBA or equivalent advanced degree preferred. Personal attributes such as being results-driven, adaptable, collaborative, and team-oriented are valued for this position. The compensation package for this role includes a competitive executive salary, performance-based bonuses, and equity incentives for the right candidate. Additionally, comprehensive benefits such as health insurance, retirement plans, and paid time off are offered. This is an opportunity to lead a high-impact function in a rapidly growing and innovative company with a dynamic and inclusive culture that values collaboration, diversity, and continuous learning.,

As a Customer Success Associate , youll be at the heart of our mission to ensure customers achieve their goals and realize the full value of our products and services. Build strong, trusted relationships with clients, guide them through onboarding, and proactively address their needs to drive success and satisfaction. Youll act as the bridge between customers and internal teams, ensuring seamless communication and collaboration to resolve challenges and unlock opportunities. This isnt just about checking in or managing accounts youll be the driving force behind customer retention, growth, and advocacy. By monitoring customer health metrics, identifying risks, and delivering tailored solutions, youll help clients thrive while contributing to the companys long-term success. Were looking for someone who can anticipate customer needs, think strategically, and deliver exceptional experiences at every touchpoint. If youre passionate about building relationships and driving impact, this is your chance to shine. Responsibilities: Seller Onboarding & Training: Drive end-to-end seller onboarding, nurture potential leads, and deliver structured product training to ensure seamless adoption. Retention & Churn Analysis: Identify and address seller churn by analyzing uninstallation insights, engaging via preferred channels, and providing tailored retention strategies. Subscription Renewals & Account Management: Foster strong relationships with paid sellers to ensure subscription renewals and enhance their platform experience. Real-Time Engagement & Support: Monitor new installations/uninstallations via CRM, initiate timely follow-ups, and provide instant support via integrated helpdesk solutions. Lead Conversion: Develop a pipeline by transitioning free, trial, and expired-license users to paid subscriptions through proactive engagement. Multi-Channel Outreach: Connect with sellers via email, calls or preferred channels to enhance engagement and accelerate activation. Trial Period Optimization: Provide dedicated support during the trial to ensure successful onboarding and first-payment conversion. Revenue Growth: Drive Monthly Recurring Revenue (MRR), Annual Recurring Revenue (ARR), and one-time sales through strategic seller engagement. Proactive Lead Handling: Manage inbound queries, initiate real-time engagement with active visitors, and optimize conversion strategies. Upselling & Cross-Selling: Promote additional apps and managed services using case studies and consultative selling. Lead Monitoring & CRM Management: Track and follow up on CRM leads to enhance conversion rates and streamline the sales funnel. Support & Issue Resolution: Handle support tickets, minimize escalations, and collaborate with developers for real-time issue resolution. Product Feedback & Enhancement: Gather seller insights, log product improvement requests, and collaborate with internal teams for continuous optimization. Customer Satisfaction & Advocacy: Ensure exceptional seller experience through proactive engagement, issue resolution, and review generation. Performance & Time Management: Optimize daily productivity by effectively managing chat support, outreach, and engagement activities. Requirements: 2 to 5 years of experience in customer success, account management, or business development in a SaaS or eCommerce environment. Strong understanding of Shopify and eCommerce website development (prior experience in Shopify development or sales is a plus). Excellent communication and problem-solving skills, capable of translating technical concepts for non-technical users. Ability to multitask and manage multiple client relationships effectively. Experience in creating proposals, negotiating contracts, and closing deals. Familiarity with CRM tools, ticketing systems, and in-app support platforms.