481 Customer Success Jobs - Page 4

we are looking for Excellent candidates for Oracle Integration Cloud Specialist for one of our Big4 Clients. This is Contract To Hire Position. We have multiple positions for the same . Preferred qualifications: Self-starter, inquisitive and comfortable with collaborating with many different cross-functional teams. Experience creating assets such as case studies, blogs, social media assets, videos etc An understanding of how customers and Cloud-native companies use our products and services for their business success. Problem-solving mindset with passion for analyzing products, customers and market dynamics. Strong leadership and strong communication skills in both business and technical situations. Ability to build relationships with internal and external constituents (customers, sales, product teams, etc.) in a fast-paced environment. Required skills B2B Marketing Social Media Writing Customer Success Sales Customer Relationship Marketing Strategy Digital Marketing Event Marketing Marketing Program Management Community Management Cloud Preferred skills Digital Marketing Customer Content Customer Communication Social Media Content Creation Influencer Marketing

Join us as an Customer Success Manager and revolutionise the higher education sector! We are seeking passionate individuals who are dedicated to transforming student learning experiences and making a meaningful impact. Key Responsibilities: Build and nurture strong relationships with college students, faculty, HOD, and management, ensuring their needs are met and exceeded. Analyze customer data to enhance experiences and drive business growth. Research and publish insightful white papers that contribute to industry knowledge. Develop training materials and conduct product demonstrations to empower clients. Develop and document high-level strategies for accomplishing specific project objectives. Evaluate and refine onboarding processes, communication infrastructures, and customer success initiatives. Desired Candidate Profile: Proven experience in people management. Strong analytical and problem-solving skills. Excellent written and verbal communication skills. A genuine passion for the education sector and a desire to enact change. Excellent presentation skills. Flexibility to travel as needed. Education Qualification: B.Tech/M.Tech/BA/MA/MBA/BBA Why Join Us? Join us on our mission to transform Indian Engineering Colleges into vibrant AI-driven learning campuses. Become a member of our dynamic team, where innovation, collaboration, and a steadfast commitment to enhancing education are at the core of what we do. If youre ready to make a meaningful difference, we want to connect with you!

We are excited to offer an opportunity for ambitious graduates to join us as Customer Success Management Associates. This role is crucial in ensuring positive customer experiences, building loyalty, and fostering long-term relationships with our global customer base. Your Roles and Responsibilities: -Manage relationships with UK-based customers to ensure successful onboarding, product adoption, retention, and satisfaction. -Guide and support customers in becoming strong advocates for our products through regular communication and consultation. -Understand customer business objectives and help them achieve success using our SaaS solutions. -Proactively identify common issues and resolve them swiftly and professionally. -Act as the voice of the customer internally and coordinate with support, product, and engineering teams. -Identify and develop opportunities for up-selling or expanding product usage. -Respond to customer queries via email, phone, and video calls with clarity and confidence. Qualifications: -Excellent verbal and written English communication skills ability to engage confidently with international (UK) clients. -Clear understanding or strong interest in Customer Success, SaaS products, or Tech-based solutions. -A techno-commercial mindset with the ability to understand customer needs and product workflows. -A degree in engineering, business, or communication is preferred. -Strong interpersonal skills with the ability to work both independently and collaboratively. -Willingness to work in different time zones, including occasional weekends or off-hours as per business needs. What We Offer: -Competitive compensation package. -A chance to work with a talented and experienced team. -Exposure to cutting-edge SaaS products and the latest technologies. -Opportunities for continuous learning and skill development. -A collaborative and inclusive work environment.

Join our team! We are currently hiring for the role of Client Servicing at Naukri Campus (formerly Firstnaukri.com) If you are ready to make an impact in the fresher hiring space, this is your chance. About Us: Naukri Campus is a distinguished fresher hiring platform that connects employers with prospective entry-level candidates, streamlining the job search process for recent graduates. Naukri Campus https://www.naukri.com/campus Key Responsibilities: Supervise a team and help them in achieving goals and drive productivity. Lead hiring initiatives with stakeholders, aligning with their requirements. Promote product adoption by organizing demos, training sessions, and usage monitoring. Proactively identify opportunities to enhance recruitment processes and deliver measurable outcomes. Build strong client relationships by understanding their needs, addressing challenges, and suggesting innovative solutions that benefit their hiring goals. Encourage client engagement by coordinating product usage and demos. Develop engagement programs with campuses and create client case studies. Identify process improvements and streamline recruitment activities. Support on-campus recruitment drives and assessments. Oversee end-to-end fresher hiring campaigns and maintain MIS for drives. Desired Candidate Profile: MBA with at least 4 years of experience in recruitment, client service, or campus hiring. Familiarity with online recruitment platforms and MIS management in Excel. Strong communication skills and willingness to travel for campus drives PLEASE NOTE - 1- Team handling experience is required for role. 2- Excellent communication skills and basic excel knowledge. 3- Office location will be Mumbai Andheri. 4- Schedule: 5 days a week (One Saturday work from home working mandatory) 5- Office Timing: 9:30 AM - 6:30 PM About Info Edge InfoEdge's mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behavior, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent.

As a dynamic and detail-oriented Product Manager in Customer Solutions, your primary focus will be to drive and manage three key workstreams: Rapid Requests (small, high-impact improvements), and Professional Services engagements. Collaboration with various teams like Customer Success, Professional Services, Product Design, Engineering, and other cross-functional units will be essential to ensure the consistent delivery of high-impact product enhancements and professional services projects aligned with customer SLAs. In the Rapid Requests workstream, you will be responsible for owning and managing the product backlog of small high-impact feature improvement ideas submitted through the Idea Management platform. Your role will involve translating these ideas into product requirements and working closely with the development team to plan and deliver continuous product enhancements. Regarding Professional Services, you will manage projects such as new product deployments and data management implementations. Coordination with cross-functional teams, including product experts, analytics, UX, engineering, and enablement, will be crucial to deliver tailored solutions effectively. As part of your responsibilities, you will conduct customer interviews and deep-dive analysis to understand customer needs and pain points. Applying project management best practices will ensure the high-quality and timely delivery of customer commitments. Tracking and reporting on post-release performance will help assess customer adoption and the success of delivered features or services. To excel in this role, you should have at least 7 years of industry experience, with a minimum of 3 years in a Product Owner/Business Analyst role within an IT/Software product company. Your success in managing multiple concurrent projects or product tracks, working across the full product lifecycle, and interacting directly with customers and senior leadership stakeholders will be crucial. In terms of skills and competencies, you should possess strong analytical thinking, problem-solving, and structured decision-making abilities. A deep understanding of Agile methodologies, Product Thinking, SDLC, and modern project management practices is essential. Excellent communication, presentation, and stakeholder management skills are required, along with the ability to prioritize effectively, negotiate trade-offs, and drive outcomes. Proficiency in planning, execution, and reporting on product and project delivery metrics will also be key. Success in this role will be reflected in the increased velocity of the idea-to-launch cycle for customer-facing improvements, seamless execution of professional services projects with high customer satisfaction, and a well-maintained backlog with clear prioritization across all streams.,

As a Customer Success Manager at Highspot, you will play a critical role in ensuring customer satisfaction, retention, and success. Your primary focus will be on driving tangible business outcomes for sellers, Below the Line (BTL), On the Line (OTL), and Above the Line (ATL) customers, by maximizing the value of the Highspot platform. You will work closely with various organizational functions such as Sales, Marketing, IT, and Finance to foster advocacy and ensure customer engagement. Your responsibilities will include analyzing customer data to identify trends and areas for improvement, developing actionable insights based on data analysis, and proactively addressing customer risks to ensure retention and growth. You will be responsible for enabling customers to fully utilize the Highspot platform, understanding their needs, and helping them expand the value and depth of engagement. Multi-threading with stakeholders across different levels and functions will be crucial to accomplish your goals. Collaboration with Account Management partners on account strategy and execution, identifying expansion and upsell opportunities, and positioning add-on services to support customers in achieving their business outcomes will be part of your role. Your key performance indicators will include Customer Retention, Churn Rate, Expansion and upsell revenue, NPS, and CSAT scores. To be successful in this role, you should have 5+ years of consulting, services, customer success, or account management experience, excellent communication skills, strong collaboration skills, and the ability to consult with customers at all levels of seniority. You should prioritize customer experience, focus on customer satisfaction and retention, and have a passion for driving software solutions to accelerate business goals. If you thrive in ambiguous situations, enjoy creating structure and process for large customers, and have a background in project management, organizing complex customer engagements, you could be a great fit for this role. Highspot is an equal opportunity employer, and if this role resonates with you, we encourage you to hit the apply button.,

As a Customer Support & Success professional based in Navi Mumbai, you will play a crucial role in leading and managing a team consisting of Pilots, Key Account Managers, and Trainers. Your responsibilities will include providing training, mentoring, and suggesting improvements for the team. You will also be in charge of developing a Training Excellence and Optimization Strategy focusing on Product, Process, and People. In terms of Field Operation Management, you will be responsible for ensuring the timely completion of trials, demos, training sessions, and ATP/commissioning. Your role will involve participating in field trials for significant deals and ensuring alignment with relevant requirements. Additionally, you will oversee Inventory Management and develop Standard Operating Procedures (SOPs) and best practices for Customer Support and Success. Your focus on Customer Success will involve building strong relationships with customers and channel partners. You will provide valuable feedback on products and processes, ensuring effective communication channels are in place to relay inputs to the development teams. Collaboration with cross-functional teams is key to success in this role. You will closely work with Sales, Product, R&D, QA, and Supply Chain teams to achieve operational success. Establishing and managing relationships with these teams will be essential for seamless coordination. For International Business operations, you will be tasked with managing the structure and resources for international field demos, trials, and training. Supporting pilots and overseeing inventory for international operations will also fall under your responsibilities. To qualify for this position, you should hold a Bachelor's degree in Aeronautical Engineering and possess 7-12 years of experience in Aviation, UAV, or Aeronautics. Proficiency in Power BI and advanced analytical tools for UAV log analysis is required. This role offers a competitive salary ranging from INR 18-22 Lakhs per annum. Key skills for success in this position include expertise in Aviation, RCA, Aerodynamics, Field Operation, UAV technology, customer communication, customer success strategies, demonstrations, aviation electronics, channel partner relations, and training and development.,

Our company is dedicated to changing the world by providing people with the tools to bring their ideas to life and create content that enhances both fun and meaningful work experiences. We empower businesses and organizations to truly engage with their customers by delivering beautifully designed content across various platforms. Leveraging the power of big data, we help companies transition from data to insight and insight to action, delivering content that resonates with their target audience. As a Field Engineer at our company, you will play a pivotal role in engaging with clients to help them realize and quantify the value driven by our Adobe solutions, specifically Adobe Workfront. Your responsibilities will include leveraging your substantial knowledge of the Adobe Workfront product, strategic thinking, and analytical skills to understand clients" unique business objectives and provide tailored advice on leveraging the Adobe Workfront solution to meet their needs effectively. Collaboration with cross-functional teams will be essential to deliver recommendations that drive business impact and support clients" business requirements. In this role, you will be a recognized authority in Adobe Workfront, educating clients on standard methodologies relevant to their industry and business requirements. By gaining in-depth knowledge of clients" technical environment, business goals, and challenges, you will be able to provide valuable insights to drive customer success and maximize the value of the Adobe Workfront solution. Your ability to analyze complex project issues, identify solution options, and effectively communicate recommendations to clients and partners will be crucial to your success in this role. To excel in this position, you must have a solid technical understanding of Adobe Workfront, proficiency in work management features, proofing and document features, and integration technologies. Your capacity to translate business requirements into actionable design and development activities using the Adobe Workfront solution will be instrumental in driving client success. Strong communication skills, both written and verbal, are essential for articulating technical solutions to technical and non-technical audiences, as well as for maintaining effective client relationships. Your dedication to customer success, proactive communication, and ability to adapt to challenging situations will be key attributes for success in this role. By staying updated on the latest Adobe Workfront developments and continuously enhancing your technical expertise, you will be able to provide valuable insights and recommendations to clients throughout the project lifecycle. Your commitment to innovation, problem-solving, and team collaboration will contribute to delivering exceptional results for our clients. If you are passionate about leading from your current position and are dedicated to driving customer success through innovative solutions, we invite you to join our Field Engineering team at our Bangalore or Noida location. Be a part of our Ultimate Success team and contribute to shaping the future of software-based solutions and technologies.,

As the Team Lead - Digital Customer Success Programs at Responsive, you will play a crucial role in supporting the daily operations, execution, and leadership of the India-based Digital CS team. Your responsibilities will involve a blend of people leadership and hands-on participation in the design, implementation, and refinement of digital customer success programs. You will work closely with Digital Project Managers and a Community Manager to ensure alignment, productivity, and the delivery of high-quality digital CS programs at scale. Reporting directly to the Manager of Digital Customer Success based in the U.S., you will act as the primary point of contact for team operations in India. Your role will encompass driving program planning, accountability, team mentorship, performance tracking, and maintaining consistent communication with global stakeholders. Your main duties will include mentoring and guiding the Digital Project Managers and Community Manager to help them achieve program and performance goals. You will lead the India-based DCS staff on a daily basis, ensuring alignment, productivity, and collaboration. Additionally, you will translate strategic vision into actionable workstreams, establish project timelines, assign responsibilities, oversee execution teams, and lead regular team syncs. Furthermore, you will be hands-on with program strategy and execution, including setting up Gainsight JO, in-app PX programming, and other digital CS workflows. You will review, test, and refine the team's work for quality and alignment, and collaborate with cross-functional partners to support timely execution and effective scaling. In terms of reporting and communication, you will serve as the primary contact between the India-based DCS team and the US management team, ensuring alignment on goals and timelines. You will own reporting on deliverables and program outcomes to provide visibility into team activity, engagement impact, and digital CS effectiveness. Additionally, you will maintain clear documentation of initiatives and ensure regular communication with the DCS Manager, aiming to streamline stakeholder communications and reduce information silos. Your role will also involve supporting the onboarding of new team members, identifying ongoing skill development opportunities, and fostering a positive and collaborative team culture focused on experimentation, iteration, and shared learning. To be successful in this role, you should have a Bachelor's degree in Business or a related field of study, along with 8+ years of progressive experience in program/project management, process improvement, or Customer Success/Operations roles within a SaaS environment. Experience in designing and launching scalable digital programs, working across time zones, operating in agile environments, and managing work in sprints is essential. Strong analytical skills, knowledge of project management methodologies, and hands-on experience with tools like Gainsight CS, Gainsight PX, Salesforce, and marketing automation platforms will be beneficial. Overall, you should possess excellent interpersonal and leadership communication skills, a proactive problem-solving approach, and the ability to motivate others while fostering a collaborative and feedback-rich culture within a fast-paced startup environment.,

You will be working at Vahan, a company that is dedicated to creating the first AI-powered recruitment marketplace for India's vast blue-collar workforce of 300 million individuals. With strong backing from investors like Khosla Ventures, Y Combinator, and Airtel, the company aims to be the primary platform for blue-collar professionals, offering them not only economic opportunities but also the necessary tools and support to succeed and thrive in their careers. As a Channel Development Executive, your role will be crucial in the success of newly onboarded Vahan Leaders (VLs). You will act as their coach, troubleshooter, and growth partner, guiding them from their early-stage performance of 50 First Order Deliveries (FODs) towards achieving 150 FODs and beyond. By providing structured support, on-ground interventions, and performance-driven guidance, you will play a significant role in unlocking their long-term potential while contributing directly to the growth of Vahan's marketplace. Your responsibilities will include accelerating the transition of new VLs to achieve 150 FODs per month, acting as a trusted partner to VLs by guiding them through best practices, incentive structures, and performance levers, monitoring delivery milestones, troubleshooting issues, providing operational and behavioral training, leveraging data-driven insights to support struggling vendors, and collecting feedback to improve processes. To excel in this role, you should be comfortable with extensive field travel within the assigned city or region, take ownership of the vendor portfolio to ensure smooth graduation to 150 FODs, maintain structured documentation using internal CRM tools, collaborate closely with Cluster Leads and Central Operations, and be open to a steep learning curve with opportunities for career growth based on performance. Ideal candidates for this position will have 1-3 years of experience in field operations, channel management, customer success, or community engagement, possess empathy and approachability towards blue-collar workers, enjoy mentoring and up-skilling individuals, have strong problem-solving skills, be data-conscious, fluent in local languages, a self-starter, and have a passion for building something meaningful on the ground. Joining Vahan will provide you with the opportunity to make a real impact by empowering India's informal workforce during their crucial growth phase and work alongside a mission-driven team dedicated to solving significant challenges. Come be a part of shaping the future of work, one vendor at a time.,

About the Role As an Associate - Customer Success at GoKwik, you will play a crucial role in ensuring a seamless experience for our merchant partners post-onboarding. Your proactive and tech-savvy approach will be essential in interacting with brands, providing support for merchant integration, and serving as a primary point of contact for any queries or issues that may arise. Key Responsibilities - Act as the main point of contact for merchants post-onboarding, addressing queries related to Shopify dashboard, policies, technical changes, and platform navigation. - Provide integration support, especially in the initial month after go-live, and collaborate with product and tech teams to relay merchant feedback and resolve issues. - Assist merchants in understanding Shopify workflows, return policies, APIs, and other technical processes. - Cultivate strong relationships with merchant partners and stay informed about policy changes and platform updates to offer proactive support. Requirements - Strong communication skills in English and Hindi to effectively engage with merchants at all levels. - Willingness to work flexible hours, including weekends, if required. - Basic technical understanding of Shopify, Java, APIs, and dashboard functionalities. - Prior experience in customer success, support, or Shopify integrations would be advantageous. Join us at GoKwik, where our core values of being Merchant 1st, fostering Innovation, and recognizing Talent drive our mission to democratize the shopping experience and enhance GMV realization for e-commerce businesses.,

About the Role: We are searching for a data-driven and process-oriented Revenue Operations (RevOps) professional to align the marketing, sales, and customer success functions seamlessly. Your primary goal will be to drive revenue growth through enhancing operational efficiency, fostering cross-functional collaboration, and improving the overall end-to-end customer journey. Responsibilities: Strategy & Alignment - Collaborate with Sales, Marketing, and Customer Success teams to streamline processes and enhance revenue performance. - Develop and implement unified reporting systems and key performance indicators (KPIs) across various departments. - Provide support for go-to-market strategies and revenue forecasting efforts. Process Optimization - Design and refine processes related to lead generation, pipeline management, and customer onboarding. - Identify bottlenecks and inefficiencies within the revenue funnel and suggest actionable improvements. - Ensure data integrity and consistency across Customer Relationship Management (CRM) and other tools. Data Management & Analytics - Maintain dashboards and reporting tools to offer insights into pipeline health, performance, and forecasting. - Analyze trends and metrics to aid in strategic decision-making processes. - Manage sales and marketing attribution models to measure Return on Investment (ROI). Tech Stack Ownership - Manage and optimize various tools such as Salesforce, HubSpot, Marketo, Outreach, ZoomInfo, among others. - Ensure proper integration and alignment of all systems with business processes. - Conduct training sessions for teams on RevOps tools and best practices. Revenue Forecasting & Planning - Collaborate on annual and quarterly revenue planning activities. - Monitor revenue targets and track key growth initiatives effectively. - Provide support for territory and quota planning efforts. Requirements: - Bachelor's degree in Business, Marketing, Operations, or a related field. - 1-2 years of experience in Revenue Operations, Sales/Marketing Ops, or a relevant role. - Proficiency with CRM and automation tools like Salesforce, HubSpot, Pardot, and Marketo. - Strong analytical skills utilizing Excel, Business Intelligence (BI) tools such as Tableau and Power BI, and data visualization. - Excellent project management abilities along with cross-functional collaboration skills. - Capability to excel in a fast-paced, scaling environment. Job Type: Full-time Work Location: In person,

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Manager. In this role, you will be responsible for building strong relationships with our customers, ensuring their satisfaction and retention, and identifying opportunities to grow their business using our products and services. Responsibilities: Build and maintain strong relationships with customers, acting as their main point of contact and ensuring their satisfaction and retention. Develop and execute customer success plans, identifying opportunities to increase product adoption and drive customer success. Collaborate with cross-functional teams (including sales, product, and support) to ensure a seamless customer experience. Identify and resolve customer issues, providing timely and effective solutions. Provide regular reports on customer health, engagement, and retention to the senior management team. Stay up-to-date with the latest industry trends and best practices, and make recommendations for new initiatives to enhance customer success. Requirements: Bachelor's degree in business, marketing, or a related field. Proven experience in customer success, account management, or a similar role. Strong customer-focused mentality, with a passion for building relationships and driving customer success. Excellent communication and interpersonal skills, with the ability to build and maintain relationships with key stakeholders. Strong analytical and problem-solving skills, with the ability to identify and resolve customer issues. Experience with CRM software and analytics platforms. Ability to work independently and in a team environment. Qualifications: 3+ years of experience in customer success, account management, or a similar role. Experience working with SaaS products or a similar technology-based industry. Strong communication, relationship-building, and problem-solving skills. Experience working with CRM software and analytics platforms. Ability to work independently and in a team environment. Job Benefits: Competitive salary package. Comprehensive health and wellness benefits. Opportunities for career growth and advancement within the company. Collaborative and supportive work environment. Chance to work with a dynamic and passionate team. If you're a customer-focused individual with a passion for building relationships and driving customer success, we want to hear from you! Please apply with your resume and cover letter today. Invoay is an equal opportunity employer and welcomes candidates from all backgrounds. We thank all applicants for their interest; however, only those selected for an interview will be contacted.,

As a Product Evangelist at our company, your role will be to synergize the entire customer lifecycle. You will engage with potential and existing customers as a trusted advisor to ensure that business objectives are achieved. Your key responsibilities will include developing deep expertise in our DataChannel product offerings and being a trusted advisor to potential customers. You will manage their portfolios, sustain business growth, and profitability by maximizing value. Your role will also involve aiding in product design and development, engaging with potential customers to map their business goals with DataChannel product features, and collaborating with stakeholders during different stages of the customer's life cycle. Identifying new business opportunities in existing accounts, keeping customers updated on product changes, managing account retention and renewals, and minimizing churn will be crucial aspects of your role. You will also be responsible for improving onboarding processes, conducting product demonstrations, handling customer requests and complaints effectively, and gathering customer feedback to improve the product and customer support practices. To excel in this role, you should have 3-5 years of experience in direct customer-facing roles such as customer success, client management, or relationship management. An understanding of the data and business analytics landscape, along with knowledge of Databases and SQL, is essential. Additionally, you should have a minimum of 2 years of relevant experience in a B2B/SaaS company, effective communication skills, and the ability to collaborate with diverse stakeholders. Your customer service orientation, eagerness to learn, drive for results, and ability to work creatively in a fast-paced environment will be key to your success in this role. You should also be proficient in multitasking, creative thinking, and working independently, with knowledge of customer success processes and document creation. If you are ready to take on this exciting opportunity and make a significant impact on our business, we would love to hear from you.,

You will be responsible for identifying and generating leads using various methods such as cold calling, referrals, and collaborating with channel partners. Your main focus will be to schedule and organize meetings with potential clients through phone and email communication. Additionally, you will need to conduct on-site client visits to showcase product demonstrations effectively. Understanding client requirements is key in this role as you will be required to propose tailored solutions and present commercial offerings based on the client's budget and needs. Managing quotations, following up on proposals, and addressing any client concerns are also part of your responsibilities. You will play a crucial role in the order confirmation process by generating OC (Order Confirmation) and ensuring a smooth handover to the onboarding team. Building and nurturing strong relationships with clients will be essential in driving renewals and identifying upsell opportunities. As a trusted advisor to clients, you will provide valuable insights and solutions to help maximize the value they receive from the products or services offered. Collaboration with internal teams is vital to ensure a seamless onboarding process and successful go-live for clients. Working closely with implementation, customer success, and support teams will be necessary to maintain high levels of client satisfaction.,

The Partner Practice Advisor plays a strategic role in driving practice advisory and ecosystem growth for Salesforce Partners across the region. Your primary focus will be to help partners build scalable and high-impact practices by identifying investment priorities, shaping their business strategy, and guiding them to monetize their technical capabilities, industry expertise, and service offerings. You will collaborate closely with Partner leadership and Partner teams to define and execute plans that expand their Salesforce business, refine their offerings, and align their priorities with market demand to drive broader platform adoption. As an evangelist for Salesforce, you will champion Salesforce as the preferred technology platform, not only within dedicated Salesforce practices but also across adjacent and non-Salesforce technology groups within partner organizations. Your role will be key in encouraging these teams to explore, adopt, and embed Salesforce as part of their strategic direction and service delivery. Success in this role requires strong collaboration with internal stakeholders and external senior leaders to influence priorities and drive execution. You will also contribute to theatre-wide initiatives led by the broader Partner Practice Development team, supporting cross-functional programs, strategic engagements, and ecosystem-building efforts. Key Responsibilities Practice Development & Strategic Planning - Lead the comprehensive capacity and capability planning for partners across the India region, covering all partner types, industries, and domain specializations. - Collaborate with Partner Account Managers and GTM teams to identify high-potential partners, assess their current maturity, and align on strategic priorities, growth opportunities, and Salesforce's platform roadmap. - Co-create joint practice development plans with selected partners to build scalable, market-aligned practices with the right mix of technical skills, customer success capabilities, and business offerings. - Ensure partners are equipped to scale their Salesforce practices with clarity on business direction, strategic focus areas, and platform monetization opportunities. Collaboration & Influence - Act as a trusted advisor to Partner Account Managers and partner leadership (Practice/Business Leads) on all aspects of practice development and growth. - Serve as the single point of accountability for partner enablement strategy and execution in India, integrating sales and capacity planning inputs to drive enablement programs. - Influence partner leadership to align with Salesforce's practice vision and drive long-term investment in Salesforce-led capabilities. - Foster strong 1:1 relationships with technical and enablement stakeholders across the partner ecosystem to ensure deep engagement and traction. - Engage with the Partner Talent Alliance to align talent acquisition strategies with future practice growth needs. Evangelism & Platform Adoption - Evangelize Salesforce as the platform of choice, influencing not only established Salesforce teams but also adjacent non-Salesforce technology groups within partner organizations. - Promote broader platform adoption by driving awareness and understanding of Salesforce capabilities across partner business units and service lines. - Encourage partners to align offerings with Salesforce priorities and leverage cross-cloud opportunities to expand their footprint. Holistic Practice Enablement - Facilitate business and industry-focused enablement to deepen the ecosystem's understanding of Salesforce's point of view and value proposition. - Lead enablement for select product areas, delivering deeper technical guidance as required. - Guide partners on leveraging all enablement channels, including self-serve content, in-person sessions, and expert-led programs from sales to post-implementation stages. Key Performance Indicators (KPIs) - Reduction in capability gaps as measured against credential and capacity plans. - Increase in the number of Certifications and CIs across the partner base. - Improved utilization of enablement plans and resources. - Faster resolution of red accounts and project risks. - Higher CSAT scores and measurable customer success outcomes. About You: As a highly motivated individual passionate about partners and dedicated to building a strong Partner ecosystem, you should have a background in partner business with either a system Integrator or a product company. You must have executed enterprise pre-sales cycles and possess a demonstrated ability to grasp new business models, technology paradigms, architecture, and solutions. Strong technical acumen, client presentation skills, and a willingness to travel are essential for this role. If you thrive in a fast-paced, high-growth start-up environment and enjoy taking on significant challenges, this role offers the opportunity to make a big impact while working alongside a great team. Your ability to drive programs through flawless execution and your enthusiasm for collaborating with others will be key to your success in this role.,

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Role Overview: The Community Manager will play a key role in building, nurturing, and expanding our global customer community. This individual will serve as a champion of our customer base, working to foster engagement, encourage knowledge-sharing, and create a positive and inclusive environment where users feel valued and supported. You will be the voice of our customers and the bridge between their needs and our product teams, helping to shape the future of our platform. Key Responsibilities: Community Engagement: Develop and execute strategies to grow and engage a diverse, global community across forums, user groups, social media channels, and in-person or virtual events. Facilitate meaningful interactions and ensure customers feel heard and supported. Global Customer User Group Development: Implement a global user group framework which includes creation of user groups in key cities / regions, recruitment of chapter leaders, building and executive an annual community calendar, driving local engagement etc. Build and drive key business communities: Strategise and drive critical community development plans for business partners and resellers globally, by partnering with the local stakeholders and affiliate teams. Community Events & Meetups: Plan and host online and in-person events, including webinars, product demos, hackathons, and customer meetups, to foster deeper connections within the community. Moderation & Support: Lead and moderate customer discussions within online forums, user groups, and other community platforms. Provide guidance, answer questions, and ensure a positive, respectful environment for all members. Collaboration with Cross-Functional Teams: Work closely with the marketing, customer success, and product teams to align community efforts with business goals, and ensure seamless communication between customers and internal teams. Metrics & Reporting: Track community growth, engagement, and sentiment through key performance indicators (KPIs), such as active users, forum participation, and NPS scores. Provide regular reports and insights to leadership on community trends and opportunities for improvement. Qualifications: Experience: 10+ years of experience in community management, customer success, or marketing, preferably within a SaaS or tech environment. Hands-on experience in creating, managing, growing user groups and actively participating in online communities, forums etc. is a must. Skills & Competencies: - Strong written and verbal communication skills, with the ability to engage and inspire a global, diverse community. - Experience with community management tools, CRMs, and social media management tools. - Comfortable hosting and moderating virtual events and webinars. - Ability to create compelling content (blogs, videos, webinars, etc.) that resonates with customers. - Passionate about customer experience and building long-lasting relationships with users. - Ability to analyze community data and provide actionable insights. - Empathy, patience, and a collaborative mindset. Strong Individual Contributor Skills: - Demonstrate a proactive approach to problem-solving, with the ability to analyze data, identify trends, and propose actionable recommendations for improving program effectiveness. - Take ownership of initiatives and drive them to successful completion, while effectively managing priorities and deadlines in a fast-paced environment. Additional Information: - Working knowledge of industry-standard community management platforms (Insided, Khoros, VanillaForums etc.). - Experience with CRM and analytics platforms (e.g., Salesforce, Google Analytics etc.). - Familiarity with customer advocacy programs and user-generated content strategies. - Excellent communication, presentation, and interpersonal skills. - Experience in leading cross-functional teams and driving alignment towards common goals. - Ability to thrive in a fast-paced, dynamic environment and navigate ambiguity. - Comfortable with a global working model, alternating between partnering with local staff at NA, EU and India, with the ability to travel as needed.,

You will be joining the Customer Success organization at SAP, which is dedicated to creating a cutting-edge Virtual customer engagement experience for customers who have purchased an SAP solution. Your main goal will be to enhance customer onboarding and adoption processes in the Digital customer segment, striving to improve renewal rates, customer satisfaction, and overall success through a consistent and scalable approach across various SAP lines of business. As a Customer Success Partner (CSP), you will play a crucial role in engaging with top customers (top 5%) in a personalized manner. To expand this personalized approach to all customer classifications (remaining 95%), SAP has introduced the role of a Digital Customer Success Manager (DCSM) across all cloud lines of business. DCSMs will utilize a virtual engagement strategy to ensure an exceptional customer experience for a broader customer base, leveraging the latest digital tools and resources available. Your responsibilities as a DCSM will involve working in a shared service environment, proactively reaching out to accounts in the Digital Segment, and responding to customer inquiries via various communication channels. You will focus on conducting virtual onboarding sessions, providing guidance during implementation, and ensuring seamless adoption of SAP solutions by customers. Additionally, you will be the point of contact for managing defined customer risk scenarios and sharing best practices to help customers achieve their desired outcomes. Furthermore, you will be responsible for deploying the Customer Lifecycle Methodology (CLM) to support customers throughout their journey, documenting interactions in Gain Sight, and continuously improving processes for effective customer onboarding. As the role evolves, you will be expected to drive adoption of solutions that deliver value to customers, support successful renewals, and collaborate with cross-functional teams to optimize scalable processes. To excel in this role, you should have a strong networking ability, coordination skills, and the capacity to influence teams across different functions. Your role will involve collaborating with various internal stakeholders, including Customer Success Managers, support teams, and product management, to ensure a seamless and efficient customer engagement experience. At SAP, we are committed to fostering an inclusive workplace where every individual, regardless of background, can thrive and contribute their best. We prioritize employee well-being, offer flexible working models, and invest in personal development to empower our workforce. As an equal opportunity employer, SAP values diversity and provides accessibility accommodations to applicants with disabilities, affirming our dedication to creating a more equitable world. If you are passionate about driving customer success, leveraging innovative technologies, and being part of a purpose-driven organization, this role at SAP offers a unique opportunity to make a meaningful impact in the digital customer engagement space. Join us at SAP and unleash your potential to help shape a better future for all.,

Strategic finance expert to design accounting workflows (reconciliation, costing), drive demos & onboarding, bridge CFO insights with product teams, and lead finance automation features while building strong customer relationships.

About the Role: The Customer Success Executive will be responsible for the end-to-end success and satisfaction of clients enrolled in our programs. This role involves conducting onboarding calls, providing clients with key course insights, and ensuring clients stay engaged with their learning journey. You will monitor client progress, help them resolve doubts, and ensure they achieve the desired results. Key Responsibilities: Conduct onboarding calls to introduce clients to their purchased programs. Provide clients with a clear understanding of the course roadmap and key parameters. Regularly check client progress, ensuring they attend sessions, complete assignments, and engage with the program. Act as the primary point of contact for resolving client queries and ensuring client success. Drive client satisfaction and success, improving overall success ratios for company's programs. Qualifications: 2-4 years of experience in client success or account management, preferably in the online education sector. Experience in the online coaching industry is highly valued. Proven ability to resolve client issues and build long-term loyalty. Strong communication skills, both verbal and written. Passion for providing exceptional customer service and driving results. Please share your CVs on prutha @socialhrindia.com or on WhatsApp on 9175684023.

Roles and Responsibilities Develop and implement effective processes for data analysis, reporting, and research. Manage a team of quality analysts to ensure high-quality deliverables. Ensure timely completion of projects by setting deadlines and monitoring progress. Conduct regular training sessions to upskill team members on new tools, technologies, and best practices. Collaborate with cross-functional teams to identify areas for improvement and drive process enhancements. Desired Candidate Profile 5-7 years of experience in B2B SaaS sales or related field (preferably). MBA/PGDM degree from a reputed institution (Marketing specialization preferred). Valid PAN Number - _____________________(Why PAN Required > Mandatory to Process Candidature & Find Duplicity in Internal PAN Validation Process and also to initiate a screening call.

MongoDB's mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhereon premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it's no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications. We are looking for passionate technologists to join our Pre-Sales organization to ensure that our growth is grounded and guided by strong technical alignment with our platform and the needs of our customers. MongoDB Pre-Sales Solution Architects are responsible for guiding our customers and users to design and build reliable, scalable systems using our data platform. Our team is made up of seasoned technical sales professionals, software architects, entrepreneurs, and developers who take direct responsibility for customer success, including the design of their software, deployment, and operations. You'll work closely with our sales executives, helping customers solve business problems by leveraging our solutions, playing a key role in winning deals and driving the business forward. You'll be a trusted advisor to a wide range of users from startups to the world's largest enterprise IT organizations. We are looking to speak to candidates who are based in Mumbai for our hybrid working model. As an ideal candidate, you will have Ideally 8 - 11 years of related experience in a customer facing role, minimum 3 years of experience in pre-sales with enterprise software. Minimum of 3 years experience with modern scripting languages (e.g. Python, Node.js, SQL) and/or popular programming languages (e.g. C/C++, Java, C#) in a professional capacity. Experience designing with scalable and highly available distributed systems in the cloud and on-prem. Demonstrated ability to work with customers to review complex architecture of existing applications, providing guidance on how to improve by leveraging technology. Excellent presentation, communication, and interpersonal skills, with the ability to convey complex technical and business concepts in a clear and compelling manner to technology and business leadership. Ability to strategize with sales teams and provide recommendations on how to drive a multi-threaded account strategy, aligning other MongoDB and ecosystem resources to move towards a mutually beneficial account plan. The ability to travel up to 25%. A Bachelor's degree or equivalent work experience. You may also have Experience selling databases and/or deploying applications with any of the major cloud providers. Experience with database programming and data models. Experience in data engineering or AI/ML projects. Experience in transforming legacy systems and platforms into modern, scalable, and efficient technology stacks. Understanding of popular sales methodologies/ frameworks such as MEDDPICC/ Command of the Message. A MongoDB Certification. A Cloud Provider Certification. In this role, you will work on complex opportunities where analysis of situations or data requires an in-depth evaluation of various factors. You will Design and Architect: Design scalable and performant applications, systems and infrastructure for large software projects leveraging MongoDB. Customer Advising and Value Articulation: Guide customers on architecture patterns and optimisation strategies for MongoDB, while clearly communicating its business value to the relevant stakeholders. Sales Partnership: Collaborate with the sales team to drive account success through account planning, opportunity prioritization/qualification and pipeline generation strategy, while taking ownership of the technical aspects (including but not limited to technical discovery, demos, proof of value, presentations, sizing and documentation). Demand Generation: Proactively generate demand within the sales territory through self-driven technical initiatives, participation in events such as industry trade shows and account-based marketing events. Customer Success: Foster strong customer relationships, build champions and ensure customer success and satisfaction. Innovation and Improvement: Continuously seek opportunities to innovate and improve MongoDB solutions and processes (e.g. by relaying field feedback to the product team), as well as proactively mentor other Solutions Consulting team members. Personal Training and Development: Engage in ongoing training and professional development to stay abreast of MongoDB product suite as well as industry trends. To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees" wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB is an equal opportunities employer.,

As a CRM Head at our company, you will be responsible for leading the customer relationship management function. Your role will involve overseeing the post-sales customer lifecycle, managing a high-performing CRM team, and ensuring top-notch client servicing standards across all projects. We are looking for an experienced and strategic leader who can drive customer satisfaction, loyalty, and brand trust through innovative processes and a customer-first approach. Your key responsibilities will include leading, mentoring, and managing the CRM team, developing and implementing CRM strategies, handling customer escalations, ensuring timely documentation, maintaining client records, coordinating across departments, tracking customer satisfaction metrics, preparing MIS reports, ensuring RERA compliance, driving digital transformation, and fostering relationships with high-value clients. To qualify for this role, you should have a Bachelor's degree in Business Administration, Marketing, or a related field (MBA preferred), along with 8-12 years of CRM or Customer Success experience, with at least 4-5 years in a leadership role in the Real Estate sector. You should possess strong leadership skills, expertise in CRM tools and data analytics, excellent communication and interpersonal skills, strategic thinking abilities, and deep knowledge of real estate operations and RERA compliance. In return, we offer you a senior leadership position with strategic impact, a competitive salary with performance-based bonuses, the opportunity to work on landmark real estate projects, and a dynamic work environment with strong growth potential.,

The role of a Customer Success Manager at Scrut Automation involves playing a crucial part in driving customer success by nurturing clients within the rapidly expanding business. The primary goal of the Customer Success team at Scrut Automation is to revolutionize the compliance journey for customers. As a Customer Success Manager, you will have the following responsibilities: - Managing the entire customer life cycle and account management starting from Sales Handover to ensuring smooth on-boarding, maintaining consistent engagement through Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs), and establishing a relationship of trust and transparency. - Facilitating the onboarding process for customers with integration support and encouraging product adoption. - Advocating for customers and influencing the product development roadmap based on customer feedback. - Prioritizing customer needs and providing a seamless customer experience. - Utilizing data and analytics to identify customers at risk and engaging proactively to reduce churn risk. - Monitoring programs to achieve a Perfect 10 customer satisfaction rating and developing new capabilities. - Becoming an expert on the Scrut Automation platform and its standard offerings for improving security posture. To be eligible for this role, you should meet the following requirements: - Hold a Bachelor's degree in Business, Operations Management, or a related field. - Possess 2-4 years of experience in Customer Success or Account Management at a SaaS company. - Have a background in the cybersecurity or compliance industry. - Demonstrate clear and thoughtful communication skills along with strong critical thinking. - Exhibit problem-solving skills, a customer-centric approach, and the ability to explain technical concepts to a technical audience. - Be adept at multitasking, possess a strong work ethic, and know when to seek help when required. Joining the Customer Success team at Scrut Automation offers exciting opportunities, such as: - Making a significant impact at one of India's most promising high-growth SaaS startups. - Working with a high-performing, action-oriented team. - Gaining exposure to the founders and leadership team. - Contributing to the future of B2B SaaS Customer Success with your innovative ideas. - Enjoying a competitive compensation package, benefits, and an employee-friendly work culture. Please note that only shortlisted candidates will be contacted by the HR team due to the high volume of applications. Your interest and effort are greatly appreciated.,

As a dedicated Customer Success Manager at our Security Operations Center team, you will play a crucial role in ensuring client satisfaction, retention, and successful implementation of our security solutions. Your responsibilities will include building strong client relationships, understanding their needs, and collaborating with internal teams to deliver exceptional service. You will act as the primary point of contact for SOC clients, fostering positive relationships and addressing their inquiries, concerns, and requests promptly. By understanding client goals, requirements, and challenges, you will provide tailored solutions to ensure effective implementation and utilization of our security services. Collaboration with sales, technical, and support teams is essential to advocate for client needs and drive the resolution of issues or enhancements. Regular check-ins, reviews, and performance assessments with clients will help identify opportunities for upselling, renewals, or additional services. Additionally, you will provide guidance, training, and support to clients on the use of security tools and best practices to maximize their effectiveness. Monitoring client satisfaction, gathering feedback, and implementing strategies to improve the overall customer experience and retention will be key aspects of your role. Tracking and reporting key account metrics, usage patterns, and client feedback to internal stakeholders is also part of your responsibilities. To be successful in this role, you should have a Bachelor's degree in computer science, Information Technology, Business Administration, or a related field. A minimum of 6-8 years of experience in a customer-facing role, preferably in a cybersecurity or SOC environment, is required. In-depth knowledge of security operations, incident response, threat intelligence, and related technologies is essential. Strong communication, interpersonal, and negotiation skills are necessary to effectively interact with diverse stakeholders. The ability to analyze data, understand technical concepts, and translate complex information for non-technical audiences is also crucial. You should be able to manage multiple clients and projects simultaneously while maintaining attention to detail. Proficiency in CRM software, project management tools, and the Microsoft Office Suite is expected. Relevant certifications such as Certified Customer Success Manager or CompTIA Security+ would be advantageous. In return, we offer a competitive salary package, the opportunity to work with cutting-edge security technologies, professional development and training opportunities, and a collaborative and inclusive work environment. Location: Ahmedabad / Navi Mumbai Experience: 8+ yrs Send Your CV To: careers@eventussecurity.com,