1267 Customer Success Jobs - Page 4

- Candidates having exposure to the Cybersecurity industry will be preferred. - Past experience in working with Advanced Excel and in making powerful presentations will be a plus. - Any bachelor's or master's degree in engineering, Operations Management/Research, MIS, Management Science, Applied Mathematics, Statistics or Econometrics will be entertained. - Understand client business issues, operating business rules, data and standard operating procedures - Incorporate process changes in response to evolving business needs Operate business processes for clients on a periodic basis, to include: configuring business rules, synthesizing data and performing quality checks - Apply quality assuran...

We're looking for an experienced and motivated Client Account Manager to join our dynamic team. As a Client Account Manager, you'll play a crucial role in fostering enduring client relationships while meticulously managing diverse projects, ensuring seamless delivery that aligns with client needs, deadlines, and technical requirements. Working Hours: 6:00 PM IST to 3:00 AM IST Responsibilities: Build and nurture strong, lasting relationships with agency partners, acting as their primary strategic partner in digital marketing Understand agency needs and requirements through active listening and strategic questioning Provide customized pricing quotes and manage projects from start to finish, e...

Support the Customer Success team in daily operations, including customer onboarding, account management, and post-sale support. Assist in tracking and analyzing customer usage and satisfaction metrics to identify areas for improvement. Manage customer inquiries and resolve issues, ensuring a high level of customer satisfaction. Responsibilities Customer Relationship Management: Build and maintain strong relationships with customers. Proactively engage with customers to understand their needs and challenges. Provide exceptional customer support and service. Customer Onboarding: Manage the customer onboarding process to ensure a smooth transition. Provide training and support to customers as ...

About Info Edge InfoEdge’s mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behavior, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to em...

Manage &maintain patient appointment schedules Coordinate virtual interactions & follow-ups with patients Handle patient queries &grievances Ensure timely communication &updates to patients for their appointments Collaborate with internal teams Required Candidate profile Excellent communication& interpersonal skills. Proficiency in using virtual platforms and scheduling tools. Open to work in rotational shifts/night shifts, one sided cab & 5 days working Perks and benefits 5 K Travel Allowances+ 3 k Attendance Bonus

* Work Location : Hyderabad Process: Customer Success / B2B Sales Support / Customer Service / Google AdWords Designation: SME / SPE (Individual Contributor) CTC Max.: 9 LPA + NSA (Expect 30% Hike on Current Salary). Shift timings: Rotational Shifts Flexible Mandatory Experience: - * Must have Min. 1yr+ in Customer Service or Sales from International Voice process Qualification: Any Graduate / Post Graduate Eligibility: SME Level Must have Min. 4yrs+ in International Sales - Voice Process SPE Level Must have Min. 1yrs+ in Customer Service or Sales from International BPO Voice Process Experience. Job Description: Position Summary Customer Service We are obsessed with delivering an amazing cus...

We are looking for a Customer Experience Lead who can own the end-to-end client journey from onboarding to project delivery ensuring every interaction reflects excellence, empathy, and efficiency. The ideal candidate combines strong communication, project management, and problem-solving skills with a deep passion for customer satisfaction. Key Responsibilities Lead the customer experience team to deliver seamless post-sales execution and client servicing. Manage end-to-end project execution for corporate gifting and custom solutions ensuring timely deliveries and top-quality outcomes. Build and maintain strong client relationships, understanding business needs and proactively offering soluti...

Experience: 12 years in leading teams in e-commerce or customer support environments Function: Customer Experience / Customer Support / Customer Success About the role Were looking for a passionate and execution-focused Team Lead to join our UCJ (Unified Customer Journey) team This role is crucial in ensuring a seamless customer experience from the first interaction to resolution, across support and success channels Youll be responsible for guiding a team of Super Companions (PRMs), optimizing their performance, and ensuring every customer touchpoint is empathetic, timely, and solution-driven. Key Responsibilities Team Management: Lead and coach a team of UCJ Super Companions focused on call...

Experience: 2+ years in leading teams in e-commerce or customer support environments Function: Customer Experience / Customer Success About the Role - Were looking for a passionate and execution-focused Team Lead to join our UCJ (Unified Customer Journey) team This role is crucial in ensuring a seamless customer experience from the first interaction to resolution, across support and success channels Youll be responsible for guiding a team of Super Companions (PRMs), optimizing their performance, and ensuring every customer touchpoint is empathetic, timely, and solution-driven. Key Responsibilities - Team Management: Lead and coach a team of UCJ Super Companions focused on call/chat interacti...

We are looking for technically skilled candidates with excellent interpersonal skills for the Customer Success position. You are responsible for troubleshooting technical issues (relating to app & order delivery), providing timely customer feedback, and supporting the onboarding of new restaurants, among other duties. Responsibilities - Regular and intuitive response to customer queries and feedback - Understanding the customer requirements and relaying the same to respective teams / departments. - Attending and making calls, responding to chats and emails whenever necessary on the relevant platforms. - Troubleshooting technical issues pertaining to Order deliveries, onboarding, vouchers, di...

As a Customer Success Manager, you will be performing a broad range of tasks such as maintaining ongoing customer relationships, networking, implementing customer success programs, and minimizing churn. Provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. Delivering and communicating ROI for our clients, throughout the customer lifecycle. Being the trusted partner for the customer on the use-case and product functionality. Provide clients with high-quality insight into the products/services and gain their commitment to engaging with the entire portfolio. Build, maintain, and share a comprehensiv...

Immediate Joiners Only Job Description: We are looking for a detail-oriented and proactive Customer Success Executive to manage client accounts and ensure their satisfaction with our products and services. The ideal candidate will be responsible for maintaining strong relationships with clients, facilitating subscription renewals, and ensuring timely sharing of invoices while monitoring payments to ensure everything is up to date. The Customer Success Executive will play a key role in customer retention and overall satisfaction. Key Responsibilities: Serve as the primary point of contact for client accounts, maintaining strong and long-lasting relationships. Monitor client account performanc...

P&L Responsibility: - Create the Annual Operating Plan (AOP) to define the business targets for the year - Drive execution of the business plan to meet AOP Targets Revenue Ownership: - Drive Top-Line growth through customer acquisition and upselling into existing accounts - Set up processes for Account Management to control churn Operations Excellence: - Lead a team of Pricing Analyst - Define processes and track adherence for monitoring and manual interventions Growth Management: - Work closely with the sales team to drive business objectives - Provide list of potential clients to the sales team and define strategies to convert - Support the sales team in assignment of quarterly targets - R...

Shift and schedule Day shift Monday to Friday Job Summary Outmarch is a fast-growing retail startup searching for flexible go-getters who welcome the challenge of meeting the needs of a growing business. Were specifically looking for a customer success specialist who will roll up their sleeves and lead a team from inside the trenches. As a key member of our leadership team, you will help craft the companys customer success strategies, building strong relationships with customers and collaborating with cross-functional leaders internally to deliver consistently excellent customer experiences. Our ideal candidate is passionate about using analytical skills to identify problems, find solutions,...

As a Customer Success Manager (CSM) at Revidd, you will play a vital role in driving adoption, retention, and satisfaction across our client base by leveraging your strong product understanding and customer relationship management skills. Your primary responsibilities will include: - Serving as the main point of contact for assigned clients, overseeing onboarding, retention, and overall customer satisfaction. - Developing a deep understanding of the Revidd platform and features to offer product guidance and consultative support to customers. - Collaborating closely with Product and Engineering teams to relay customer feedback, identify pain points, and influence product roadmap priorities. -...

You will be joining Ethos, a company that is dedicated to making life insurance more accessible and convenient for millions of families by leveraging technology and data science. With a focus on delivering an exceptional customer experience, you will play a key role in supporting both new and existing Spanish/English speaking customers and insurance agents. **Key Responsibilities:** - Ensure accuracy in communicating policy status and agent compensation information - Familiarize yourself with various systems related to policy information and partner agent operations - Provide top-notch service through email, live chat, SMS, and phone in both Spanish and English - Develop a deep understanding...

As a Junior SaaS Sales Representative at SurveyHeart, you will play a crucial role in engaging with potential customers, understanding their needs, and demonstrating how our solutions can benefit their operations. **Key Responsibilities:** - **Market Outreach:** - Identify and research potential clients through various channels such as online research, social media, and industry events. - Reach out to prospects via phone calls, emails, and meetings to introduce our SaaS solutions. - Participate in relevant events to generate leads and convert them into clients. - **Customer Engagement:** - Connect with existing users to understand their needs, requirements, and pain points. - Conduct product...

Role Overview: As a Portfolio Leader within the Agentforce Acceleration Team at Salesforce, you will play a crucial role in combining strategic leadership with hands-on technical expertise to drive customer success and the growth of the Agentforce Engineers team. Your responsibilities will include leadership and team management, technical strategy and execution, as well as driving customer and business impact. Key Responsibilities: - Lead a High-Performing Team: Recruit, mentor, and develop a team of Agentforce Engineers, ensuring their technical excellence and career growth. You will be responsible for staffing, capacity planning, and providing necessary resources for the team's success. - ...

As a Sales Manager or Account Executive at Portcast, a Singapore-based startup revolutionizing the logistics industry, you will play a vital role in driving sales growth and acquiring new customers. By leveraging cutting-edge predictive supply chain technology and machine learning algorithms, Portcast empowers clients to achieve real-time visibility, reduce operational costs, and enhance customer experience. **Key Responsibilities:** - Develop and execute a strategic sales plan to expand the customer base and solidify market presence, primarily focusing on acquiring new logos. - Manage the end-to-end sales process, including prospecting, qualification, customer research, demo meetings, negot...

As the Head of Customer Success at our company, you will be responsible for designing, building, and leading the customer success department from the ground up. Your role will involve more than just managing accounts; you will need to create scalable systems, playbooks, and teams to support our growth towards a $100M solar business. Key Responsibilities: - **Department Setup & Strategy**: - Build the customer success/service function from scratch. - Develop Standard Operating Procedures (SOPs), engagement playbooks, and training materials. - Implement systems and tools that can scale with the business growth. - **Customer Experience & Metrics**: - Implement and track Net Promoter Score (NPS)...

As a member of Darwinbox, you will be part of Asia's fastest-growing HR technology platform that is reshaping the future of work through innovative HR tech solutions. With a strong emphasis on enhancing employee experience and ensuring customer success, Darwinbox is the trusted partner of over 1000 global enterprises managing 4 million+ employees in 130+ countries. Our cutting-edge HCM suite competes effectively with both local and global players in the enterprise technology landscape, including industry giants like SAP, Oracle, and Workday. Key Responsibilities: - Collaborate with a diverse range of clients, from large conglomerates to unicorn start-ups, including notable names such as Nive...

**Role Overview:** As an Onboarding Account Manager at Pando, you will be responsible for leading the onboarding process for transformational supply chain projects. You will act as a key liaison between clients and internal teams, engaging with supply chain executives to understand client-specific objectives, map challenges to tailored solutions, and ensure a smooth transition from kick-off to go-live. Your deep understanding of Pandos platform capabilities will enable you to effectively manage the technical implementation, drive rapid product adoption, and monitor onboarding success metrics such as time-to-go-live and customer satisfaction. Additionally, you will play a critical role in ide...

Role Overview: As a CSS at our company, you will be responsible for owning the overall relationship with assigned clients. This includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and maintaining high levels of customer satisfaction. Your objective will be to drive customer adoption by meeting upsell/cross-sell targets and establish a trusted and strategic advisor relationship to enhance the value of our products and services. You will also work on developing customer success strategies and best practices while effectively communicating with both internal and external senior-level management. Key Responsibilities: - Serve as the day-to-day contac...

Role Overview: As a Customer Success Professional, you will play a pivotal role in ensuring our customers maximize the value of our HR Tech solutions. Leveraging your Talent Acquisition expertise, you will guide clients in adopting our technology to enhance their hiring strategies. Your focus will be on onboarding, training, relationship management, and driving product adoption to ensure customer satisfaction and retention. Key Responsibilities: - Act as a trusted advisor to HR and Talent Acquisition teams, helping them integrate and optimize our HR Tech solutions. - Conduct onboarding and training sessions for new clients, ensuring seamless product adoption. - Understand customer goals, cha...

As a Product Consultant Team Lead at Aerchain, your role will involve spearheading a team focused on seamlessly integrating Aerchain's product into customers" procurement processes to maximize value. Your leadership will be crucial in nurturing strong client relationships, crafting success stories, and providing strategic insights for customer and company growth. Key Responsibilities: - Team Leadership & Development - Recruit, mentor, and manage a high-performing team of Product Value Consultants. - Set clear performance objectives, conduct regular evaluations, and provide growth opportunities. - Foster a collaborative and innovative team culture in line with Aerchain's values. - Strategic C...