Job responsibilities Own Customer Relations during the entire Life Cycle of the Client. Manage Customer Training, refreshers and account setup/go-live. Monitor Customer usage and performance. Proactively call customers to let the customer know that we are here to support them from a business perspective and help them get the most ROI from their Hotelogix services. Escalate any concerns regarding well-being of the customer to the Head of Global Support. Foster and create a Win-Win relationship with new and existing customers. Help with and coordinate with customers with respect to renewals and payments. Periodic account reviews with Global Support Head including service issues, revenue, profitability, run rate gaps and actionable plans. Maintain internally agreed SLA figures. Adhere to, and contribute to the development of support processes, procedures and standards. Manage customer training and go live process. Own customer relationship as a contract is signed with the customer. Skills required Minimum Graduate with minimum 2+ years of experience in Support/Service sector. Strong analytical, organizational, communication and people skill required. Ability to adapt to new process, technology, procedures and structures. High proficiency in MS Work, excel, PowerPoint and MS Outlook. Ability to work and thrive in multi-tasked and fast paced environment. Professional “Get-it-done” attitude and high work ethics. Experience 2-4 years Salary As per Industry norms No. of Positions 1

Job responsibilities Proficient in handling the technical development concepts, latest software tools and technologies (like – PHP, MySQL, XML, Zend, Javascript, JQuery, Cloud technology etc..), strong database concepts and designing techniques. Possesses good knowledge of different software systems, client/server architectures and various compatibility requirements. Experience in troubleshooting, bug tracking, ticketing system, software development processes, configuration management systems and ability to understand and get product features and enhancements implemented. Must ensure teams follow the correct processes of development like documentation, code reviews, unit testing etc. across project phases. Able to guide the team through the development, testing and implementation stages and review the completed work effectively. Provide direction and technical expertise in design, development and systems integration. Able to make quick decisions and solve technical problems to provide an efficient environment for project implementation. Facilitate right technical training to teams when required and serve as a technical mentor to team members. Can effectively lead teams and inspire others to achieve goals through innovation, quality and excellence, also must be able to give individual contribution in the organization. Release planning and management. Can make presentations on project status, present monthly and annual reports to senior management. Skills required Must have a strong understanding of technology and business requirements. Have a structured approach to their work, and have a proven track record of optimizing delivery. Overall 8-10 yrs of experience required in enterprise development company. Strong verbal and written communication skills are mandatory. Experience 2-4 years Salary As per Industry norms No. of Positions 1

Job responsibilities Participate fully in Setup of PMS, maintaining and modifying PMS functional interfaces in assigned areas, in response to technical terms and operational requirements. Carry out relatively complex technical analyses and investigations, including evaluation and selection of technical options, to support integration of PMS, POS & CRS. Co-ordinate, or participate proactively in investigations into PMS, POS & CRS operational problems and prepare solutions, individually or as a member of the PMS team. Act as the main point of PMS, POS & CRS contact with Account Managers in assigned areas on to resolve relatively complex problems and issues and to maintain awareness in both parties of priorities and objectives. Support organization to minimize PMS through-life costs and achieve affordability targets. Support and lead as required, co-ordination of system/equipment in assigned areas. Knowledge and experience of integration of modern Cloud based Platform Management Systems including Control & Integration. In-depth knowledge and experience of Online Travel Agents and GDS will be an advantage. Appreciation of the requirement to align with master program using time & management, in addition to achieving the delegated tasks within the defined SLA. Appreciation of project Risk and Opportunity and an understanding of Value for Money – i.e. Value for company. Make integration decisions within own sphere of responsibility and liaise with PMS integration Management for approval. Take ownership of assigned tasks and delegate to allocated resource, as required and agreed with PMS Integration Management. Demonstrable working experience in multiple phases of the setup and Integration Lifecycle, alongside a good understanding of adjacent phases and through-life Integration issues. Skills required Minimum Graduate with minimum 2+ years of experience in Support/Service sector. Strong analytical, organizational, communication and people skill required. Ability to adapt to new process, technology, procedures and structures. High proficiency in MS Work, excel, PowerPoint and MS Outlook. Ability to work and thrive in multi-tasked and fast paced environment. Professional “Get-it-done” attitude and high work ethics. Experience 8+ years Salary As per Industry norms No. of Positions 1

Job responsibilities Develop database architectural strategies at the design, modeling and implementation stages to address business or industry requirements. Creating flexible, well designed and consistent data architecture to support business needs for high performance databases in high availability environments. Designing for data partitions and function-based indexes for efficient access of the extensible generic database structure. Design, develop and implement infrastructure to provide highly-complex, reliable, and scalable database to meet the organization’s objectives and requirements. Performs systems analysis on database and resolve performance and capacity issues as necessary. Develop load-balancing processes to eliminate down time for operational processes. Develops database solutions by designing proposed system; defining database physical structure and functional capabilities, security, back-up, and recovery specifications. Maintains database performance by identifying and resolving production and application development problems; calculating optimum values for parameters; evaluating, integrating, and installing new releases; completing maintenance; answering user questions. Skills required MUST have 6-10 years of experience with database architecture/ analyst experience on similar custom development software projects. Experience creating/ perfecting stored procedures, triggers, indexes, function and other database constraints. Experience with Object Oriented (OO) to relational DBMS translations. Experience with database replication and synchronization disconnected/reconnected environments. MySQL Server experience. Experience with Implementing Reporting servers. Experience in implementing CDC scenarios. Experience 6-10 years Salary As per Industry norms No. of Positions 5

Job responsibilities Create relevant architectural models and work with delivery teams to implement them. Identify and mitigate technical risks. Participate and lead, when needed, the project meetings with the customer. Solution architecture for systems meeting functional and non-functional requirements. Hands on involvement in implementing critical components, frameworks, executable architecture. Drive product quality through agile practices, CI, code and design reviews, and quality gating. Products Ideation and Conceptualization. POC development and prototyping of concepts. Ideal candidate must be self-motivated with a proven track record in Cloud technologies and comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base. Skills required Minimum Graduate with minimum 2+ years of experience in Support/Service sector. Strong analytical, organizational, communication and people skill required. Ability to adapt to new process, technology, procedures and structures. High proficiency in MS Work, excel, PowerPoint and MS Outlook. Ability to work and thrive in multi-tasked and fast paced environment. Professional “Get-it-done” attitude and high work ethics. Experience 8+ years Salary As per Industry norms No. of Positions 1

Job responsibilities Identify key markets and the types of hotel products that would complement company’s current product offerings and revenue growth Responsible for the overall Business Development of a designated market/ region by acquiring new clients from the Hotel and Travel industry Prepare leads lists and cold call prospects Establish and maintain supplier relationships, train partner hotels on company’s extranet and the wholesale business, review monthly production reports and provide feedback to top producing hotels, plan and execute market site visits as agreed with Regional Management meeting trip objectives and guidelines Initiate contract agreements and credit arrangements with suppliers, oversee coordination of contracts between Market Management and suppliers Work with internal and external partners on major lodging development initiatives such as direct connect, report server, corporate travel, etc Communicate progress and changes related to development to the lodging team Establish initial relationships with local tourism agency/organizations Attend supplier related travel shows, host supplier presentations for destinations, Hotel Chain/Management Company Clusters and destination tourism agencies/organizations Conduct presentations and represent company at destinations tourism sponsored events, marketing partner sponsored events and industry related events Identify competitors in each destination and gain an understanding of their volume into the market, advertising methods, origination of customers, core product, pricing techniques, competitive advantages and disadvantages, and technology capabilities both from consumer and suppliers points of view Implement extranet rate and inventory revisions, ensuring suppliers understand the extranet and increase supplier usage of the extranet Ability to work independently, with high levels of motivation to “Get things done” despite a complete infrastructure support of a big company Strong interpersonal and communication skills, strong statistical and analytical skills, strong understanding of sales and service strategies, including a working knowledge of account and inventory/revenue management Able to work and thrive in a multi-tasked fast paced environment, professional work ethics, high proficiency in MS Office tools (i.e. Word, Excel, PowerPoint and Outlook) Smart and sales savvy person (consultative selling flair / experience), passion to be in a startup – Independent thinking / ability to stretch, aggressive with a will to achieve high targets -result oriented mindset Skills required Hotel/Travel/Hospitality/Front Desk domain experience is preferred Excitement for new technology and a strong technical aptitude Great phone presence, the ability to engage and excite potential customers A true passion for sales Positive and outgoing attitude Time management skills Excellent communication and analytic skills Travel is mandatory in this role Experience 2-4 years Salary As per Industry norms No. of Positions 1

Job responsibilities Responsible for end-to-end creation, development, coordination, execution, publishing, and ongoing updating of a range of technical documents on all of Hotelogix’s. Shares technical documentation needs with the Product Documentation Specialist to document and track all deliverables and writing needs of all product teams. Ensures consistency and thoroughness in all written material to ensure execution excellence. Works with Proposal & Technical Writing Team members to proofread and edit documentation prior to release. Conducts in-depth interviews with product experts to understand each product’s functionality and features. Maintains strong working relationships and continual interfacing with core product teams. Researches and tests new features in products to create effective, accurate documentation. Continually updates new solution functionality into written documentation, ensuring. accurate product content and current screenshots at all times. Reviews and updates technical documentation created on a routine basis. Uploads documents to production environments, shared sites, and online. Maintains extensive product knowledge through ongoing discussions with all product teams, participation in demos, training videos, etc. Provides assistance to team members on other written materials as needed. Participates in weekly team calls and other company meetings. Performs other duties as directed. Skills required Written fluency in English with tailoring of writing to internal and client-facing audiences. Extensive knowledge of Adobe FrameMaker, Adobe RoboHelp, and Microsoft Word. Ability to handle a team of technical writers and work with no supervision and high motivation, must be a self-starter/motivator. Must have excellent communication skills – both oral and written. Must work well under pressure with tight internal and external deadlines across multiple time zones. Highly organized with attention to detail/consistency. Knowledge in technical terminologies (e.g., API, SDLC, Java, J2EE, SOAP, JSP, etc.). SaaS experience. HTML knowledge and experience. Experience 10 years Salary As per Industry norms No. of Positions 5