Portfolio Leader (Agentforce & Data Cloud)

Role Overview: As a Portfolio Leader within the Agentforce Acceleration Team at Salesforce, you will play a crucial role in combining strategic leadership with hands-on technical expertise to drive customer success and the growth of the Agentforce Engineers team. Your responsibilities will include leadership and team management, technical strategy and execution, as well as driving customer and business impact. Key Responsibilities: - Lead a High-Performing Team: Recruit, mentor, and develop a team of Agentforce Engineers, ensuring their technical excellence and career growth. You will be responsible for staffing, capacity planning, and providing necessary resources for the team's success. - Ensure Operational Excellence: Monitor key performance indicators, coach the team on improvement areas, and manage complex customer escalations while fostering an inclusive and psychologically safe work environment. - Maintain Technical Authority: Serve as the ultimate technical escalation point, staying updated on Salesforce platform capabilities, AI advancements, and industry trends. - Guide Implementations: Assist your team in assessing customer technical readiness, removing activation barriers, and developing deployment methodologies. You may directly assist customers with implementation challenges and best practices. - Influence Product: Collaborate with the Product organization on pilot programs and beta testing, sharing implementation insights for future innovations. - Drive Customer Adoption & Success: Establish strong executive relationships within a defined customer portfolio, ensuring successful Agentforce activation, rollout, and sustained adoption. - Manage Portfolio Performance: Operationally oversee your customer portfolio, monitoring metrics, delivery activities, and account health to accelerate progress towards consumption goals. - Strategic Alignment: Collaborate with Sales, Account Success, and other teams to help customers activate and consume Agentforce efficiently, delivering measurable business outcomes. Qualifications Required: - Proven Leadership: 8+ years in direct people management or indirect leadership roles, demonstrating talent management skills. - Advanced Technical Skills: Deep understanding of AI, Agentforce, and Salesforce offerings, with practical experience in Salesforce implementation and AI integration. - Enterprise Customer Focus: Proficiency in high-touch customer success strategies at the enterprise level, along with executive-level communication and influence abilities. - Problem-Solving Mindset: Resourcefulness, flexibility, and a proactive attitude are crucial for success in this role. Additional Company Details: This position offers a unique opportunity to influence the future of AI-powered customer engagement and lead a team of technical professionals at Salesforce.,